CASE� � � � STUDY �� � � � � #30

Bank of

AN ACCESS CONTROL CASE STUDY

“Customers like the system a lot. Since we made the transition and customers have become familiar with it, the Hand Reader Streamlines Safe comments have been very favorable.”

- Henry Chang, vice president and project manager, Deposit Box Entry at Bank of Hawaii Summary IR Recognition Systems HandKey® hand readers automate safe deposit box access at the Bank of Hawaii’s “branch of the future.” Business need Banking deregulation, mergers, and automation have altered the face of banking. Insurers, mortgage brokers, credit unions and credit-card companies all compete for market-savvy banking STATISTICS customers. Bank of Hawaii, the state’s largest institution with $9.5 billion in assets, wanted to offer its bank branch Industry: Finance customers innovative services and, at the same time, manage risk, provide security and control costs. Application: Access Control

Challenges Biometric: HandKey ® “Studies have shown that people in Hawaii like self service, and Users: 500+ we have high ATM, computer and Internet usage per-capita,” said Harvey Chang, vice president and project manager of the Geography: United States Hawaii branch division. The Bank of Hawaii was looking to move beyond automated teller machines and streamline other transaction processes. The bank added virtual tellers, and machines to cash checks, exchange foreign currency and access the Internet. Solution The Bank of Hawaii showcased its self-service innovations and a groundbreaking automated vault system when it opened “the branch of the future” in 2000 in Waianae on the island of Oahu. The Waianae branch has four televised virtual teller systems, each of which allows a bank worker to serve two customers at once. It also offers check-cashing ATMs and lobby kiosks for telephone and Internet banking at www.boh.com. The bank’s PassVault™ system, from partners Diebold Systems and Recognition Systems, uses computer technology and biometrics to give customers access to bank safe deposit boxes without the assistance of a vault attendant. Traditionally, both the customer’s key and a master key have been required to open a safe box. Bank personnel unlocked the box and replaced it in the vault after the customer was done.

� � � � �� � ���� � � � � � ��� � � � � � ����� � �� � � � � �� � � ������������ � ���� � � �� � � �� � � � ������ � � ��� � � �� � � �� � � � ������������ � � �� !� !" � � #�!$ �$" � The automated vault system eliminates costs associated with maintaining vault attendants. Automated vault access also helps boost revenue and raise customer satisfaction.

With PassVault, a customer simply enters a PIN for bank vault access and places a hand on the wall-mounted Recognition Systems HandKey hand reader. The HandKey simultaneously analyzes more than 31,000 points and instantaneously records more than 90 separate measurements of an individual's hand -- including length, width, thickness and surface area -- to verify that the About Bank of Hawai‘i person using the device is really who he or she claims to be. The HandKey compares this information with a previously-stored template of Bank of Hawaii, headquartered in , was the individual's hand. chartered in 1897 and opened its first branch on the Once the person is identified as a valid user, the hand reader opens the vault and logs the neighboring island of in 1903. During World War customer in. The entire reading and verification II, the bank provided banking services to soldiers on process takes less than a second. For added security, all unattended transactions are the way to the Pacific Theater. videotaped with a digital camera as customers enter the door to the vault area. Formerly Pacific Century Financial, the holding Results company for Bank of Hawaii (familiarly known as The Waianae branch has about 500 customers with safe-deposit boxes. The automated vault Bankoh) and other subsidiaries had been expanding to system eliminates costs associated with maintaining vault attendants. Tellers or other Asia, the South Pacific, and the US mainland, but in bank personnel no longer need to stop what they recent years divested most of its far-flung holdings to are doing to let a customer into the vault. focus on its home state. It still maintains a corporate Automated vault access also helps boost revenue and raise customer satisfaction. Customers have banking office in Tokyo and has a presence in such instant access to the vault and branch employees exotic outposts as , Saipan, the previously tied to vault functions can now assist other customers and cross-sell products out on , the Mariana Islands, and . the floor. Bank of Hawaii offers consumer and commercial “Customers like the system a lot,” said Chang. banking, along with brokerage, insurance, investment “Since we made the transition and customers have become familiar with it, the comments have management, and trust services through about 75 been very favorable.” branches.

© 2005 Ingersoll-Rand. HandKey® is a registered trademark of Recognition Systems, Inc., an Ingersoll-Rand business. All other trademarks are the property of their owners. RS-TA-1327 ATR Systems, Inc. • Tel 215.443.8720 • Fax 215.443.8709 • [email protected] • www.HandPunch.com