Bankoh by Phone Quick and Easy Access to All Your Accounts

Bankoh by Phone Quick and easy access to all your accounts

Too busy to visit a branch? How to activate your With just one number and any touch-tone phone, you can do Bankoh by Phone service your banking wherever you want. Anytime you want. Bankoh by Phone is a free service to all clients having a Bank of Hawaii personal or business account. To activate your Bankoh by 24-hour Access: 24-hour Services: Phone service, simply call: • Checking & Savings • Transfer funds between • In Hawaii: 643-3888 Accounts accounts • Loans & Credit Lines • Make Line of Credit, • In U.S. Mainland and Canada: 1-888-643-3888 • Loan or Credit Card Mortgages • payments In Guam & Saipan: 1-877-553-2424 • Credit Cards • Reorder checks • In American Samoa: 684-633-2872 • Verify a check 24-hour Answers: • In Palau: 680-488-3338 • Change your debit card PIN • Checking and savings • Place stop payments If you are a business client, please contact your relationship transactions officer or visit any Bank of Hawaii branch to activate your • Rate information • Report a lost/stolen card Bankoh by Phone service. • Request a temporary card block • Products and services We’re looking forward to serving you on our convenient information • Request a card pin mailer automated banking system.

1. Call Bankoh by Phone and select option “1” 2. Enter your account or debit card number 3. Enter your default PIN To get you started, here are the main Bankoh by Phone® options: 4. The system will prompt you to change the default PIN to a new customer-selected PIN 5. Enter your new customer-selected PIN Press 1 to access account information, make transfers 6. Re-enter your new customer-selected PIN and payments, place stop payments and reorder checks 7. To confirm your PIN change, please enter your old PIN Press 2 for debit card maintenance (which is the default PIN) Press 3 to report fraud, file a dispute and check 8. Once these steps are completed, Bankoh by Phone dispute status is activated Press 4 for mobile app, online banking, bill pay and Zelle® assistance Press 5 for Bank of Hawaii products and rate information Press 6 to verify check, loan/line of credit payoff (excluding home equity line) and foreign exchange Continues on back. Some services not available for certain locations. BANKOH BY PHONE SERVICE SELECTIONS 1 ACCOUNT INFORMATION, TRANSFERS & PAYMENTS 2 CARD MAINTENANCE 1 Check Number Search 7 Additional Activity 1 Report Lost/Stolen Card 5 Change Card Spending Limit 2 Last 5 Transactions 1 Place Stop Payment 2 Reactivate/Unlock Card 6 HawaiianMiles® Rewards # 3 Dollar Amount Search 2 Interest Earned 3 Place a Travel Notification 3 Last 5 Debits 4 Balance Inquiries  4 Card PIN Assistance 4 Last 5 Credits  5 Inquire on Another Account  1 Request a PIN Reminder 5 Place Check Order  6 Transfers & Payments  2 Change Your Existing PIN 6 Change Bankoh by Phone PIN  3 FRAUD & DISPUTES 4 ONLINE SERVICES 5 APPLY FOR A LOAN, NEW ACCOUNTS & RATES 1 Report Fraud 1 Mobile App Assistance 1 BOH Products, Promotions, 3 Rate Information 2 File A Dispute 2 e-Bankoh® Assistance and Loan Status Information 1 Deposit Account Rates 3 Check Dispute Status 3 Bill PaySM Assistance 2 Apply for a Loan 2 Residential Mortgage Rates 4 Zelle® Assistance 1 Apply for Personal Loan or 3 Pacific Capital Funds Rates† Credit Line 2 Apply for a Mortgage 6 VERIFY CHECK, LOAN PAYOFF & FOREIGN EXCHANGE 1 Verify Funds on a Check 3 Foreign Exchange 2 Obtain Payoff on a 1 Order Foreign Currency SERVICE COLOR KEY  All Customers  State of Hawaii only BOH loan/line of credit 2 Foreign Currency Information (excluding home equity line)

QUICK TIPS Getting Around Entering Account Numbers Ending Your Call  To return to the previous menu  Enter any complete account number  When you have finished using Bankoh by options press # (including any leading zeros) listed on your Phone, simply hang up or stay on the line Bankoh by Phone file and use the same PIN. to listen to the automated message for  To speak to a Bankoh by Phone additional menu options. representative press 0  If you enter any part of an account number incorrectly, press , listen for the message,  You can bypass the introduction by entering # your selection at any time. (Example: Dial then enter the correct account number. In Hawaii: 643-3888 1-888-643-3888, upon connecting press 1 to  While using the Inquire on Another Account  In U.S. Mainland and Canada: go directly to the Account Information option.) option, Transfer Option, or Payment Option, 1-888-643-3888 However, when a holiday or issue message is press the  * key to hear a listing of your on, it cannot be skipped. available Bankoh by Phone accounts. Then In Guam and Saipan: 1-877-553-2424 enter the number that coincides with the account you wish to access. In American Samoa: 684-633-2872 In Palau: 680-488-3338

TTY: 1-888-643-9888

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