Bi-Weekly Community Phlebotomy Pilot Update
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Bi-weekly community phlebotomy pilot update 12 August 2021 Welcome to our fortnightly community phlebotomy pilot update. Our previous updates are available on our website. All of our NELFT community sites who are part of the pilot are now live and offering provision along with Redbridge PCN. As with any pilot, we continue to listen to our communities, measure feedback received and flex the service accordingly. Feedback to date remains positive overall and we will continue to do our best to ensure people are able to continue to access their local service in a timely manner at a location that suits them. Sites and capacity Sites below to continue to offer provision as follows: Barking and Dagenham Provision Barking Community Hospital 2 Chairs Upney Lane, Barking, Essex, IG11 9LX Mon-Sun 0800-1600 Chadwell Heath Health Clinic 2 Chairs Ashton Gardens, Dagenham, Essex, RM6 Mon-Fri 6RT 0800-1600 Porters Avenue Clinic 2 Chairs 234 Porters Avenue, Dagenham, Essex, Mon-Fri RM8 2EQ 0800-1600 Thames View Health Centre 1 Chair Bastable Avenue, Barking, IG11 0LG Mon-Fri 0800-1600 (provision of a 2nd Chair planned from the beginning of September 21) Havering Cranham Health Centre 2 Chairs 108 Avon Road, Cranham, RM14 1RG Mon-Fri 0800-1600 Elm Park Clinic 1 Chair 252 Abbs Cross Lane, Hornchurch, Essex Mon- Fri RM12 4YG 0800-1600 1 Chair Mon-Thurs 0800-1630 Fri 0800-1300 2 Chairs Sat-Sun 0800-1600 (the Saturday and Sunday chairs will run from 10 July to 14 November) Harold Hill Health Centre 2 Chairs Gooshays Drive, Romford, RM3 9SU Mon-Fri 0800-1600 Raphael House 2 Chairs 1124 Victoria Centre, Pettits Lane, Mon-Sun Romford, RM1 4HP 0800-1600 Redbridge Barley Court 2 Chairs Barley Court Clinic, Goodmayes Hospital, Mon-Fri 157 Barley Lane, Ilford, IG3 8XJ 0800-1600 Hainault Health Centre 1 Chair Manford Way, Hainault, Essex IG7 4DF Mon-Fri 0800-1600 Loxford Polyclinic 1 Chair Ilford Lane, Ilford, IG1 2SN Mon-Sun 0800-1600 (Awaiting permission for 3 additional chairs, as reported in previous weeks the number of Chairs requested is 4. As below, the closing of phlebotomy provision at Seven Kings Health Centre has been delayed to accommodate this.) Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a temporary basis during the pandemic) has been extended until the end of September 21 to accommodate our wait for additional Chairs at Loxford Polyclinic (noted in the table above) Online booking All of the sites above now can now be booked online. And of course for those who do not have digital access, telephone numbers are available. Primary care provision The following primary care provision has been agreed and went live on 1 July. These appointments are available to patients outside of their practice and across BHR. Redbridge PCNs Eastern Avenue Medical Centre Thursdays 737 Cranbrook Rd, Ilford IG2 6RJ 8:00 AM - 12:00 PM bookable online. Fencepiece Road Medical Centre Tuesdays 83 Fencepiece Rd, Ilford IG6 2NB 8:00 AM - 12:00 PM bookable online. Fullwell Cross Medical Centre Monday - Friday 1 Tomswood Hill, Barkingside, Ilford, Essex, IG6 8:00 AM - 4:30 PM 2HG bookable online from 16 August Gants Hill Medical Centre Monday - Friday 63-65 Ethelbert Gardens, Gants Hill, Ilford, Essex 9:30 AM -11:30 AM IG2 6UW Exc. Bank Holidays bookable online. Kenwood Medical Centre Wednesdays Kenwood Gardens, Ilford, Essex, IG2 6YG 09:00 AM -1:00 PM bookable online. Newbury Group Practice Monday - Friday Newbury Park Health Centre, 40 Perrymans Farm 8:00 AM – 4:00 PM Road, Ilford IG2 7LE bookable online. We continue to work with Wanstead and Woodford PCN who will be part of this pilot to identify which sites will be participating. Havering PCNs Havering PCNs have declined to extend their phlebotomy service offer. In order to ensure Havering residents are still able to access their appointments within Havering, NELFT are providing additional Chairs at the Elm Park Clinic. We will use feedback from our patient survey to inform whether and if so where additional provision is required. Barking and Dagenham PCNs Barking & Dagenham PCNs have declined to extend their phlebotomy service offer. We are working closely with NELFT to mitigate for any shortfall in provision in the area. NELFT are in the process of identifying additional space in Barking Hospital. We will continue to keep you updated on progress. We will also use feedback from our patient survey to inform where across Barking and Dagenham additional provision is required. Engagement • We have developed a patient survey which can be completed online via a text and email link once the appointment has finished. • This link can also be shared via email for those who do not have a mobile phone. • We continue to share the link to our dedicated email address in our local and NEL wide stakeholder updates to invite local feedback. • We are working closely with Healthwatch to reach out to those who do not have web/mobile phone access for their feedback to ensure that feedback is representative. • A frequently updated list of all sites and provision is available on the CCG website, as well as on the NELFT website and is linked to from the BHRUT website. • The above mentioned list of sites is also shared regularly with practice colleagues for patients. Patient survey results to date We are now able to report on our first month of patient survey data. 3518 patients responded to the survey and we are pleased to report that the feedback has been very positive overall. A sample of the questions and responses are broken down below: • How easy did you find it, to get an appointment? 3,447 said “very easy”, or “easy” 71 said “difficult” • Overall, how was your experience of our service? 3327 said “good” or “very good” 191 said “very poor”, “poor” or “ok” • Were you happy with the distance you travelled to your appointment? 3343 said “yes “ 107 said “no”, 66 stated “not applicable” We will continue to share this survey via text message and email with all those who attend an appointment. We will continue to learn from these responses in order to shape the service into one that meets the needs of the local community. Your comments Your comments will help to shape the future of this service and so we continue to welcome your feedback via [email protected] Thank you for your ongoing support. Tracy Rubery (nee Welsh) Director of Transformation Executive Phlebotomy Steering Group Chair NHS North East London Clinical Commissioning Group Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership .