ISG in Malaysia the ISG Difference
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ISG in Malaysia The ISG difference Fit out Technology Construction Development Asia Europe Middle East United States ISG in Malaysia | 3 Content - The ISG difference - ISG in Malaysia - Our services - Our sectors - Our vision, brand and strategic plan - Local experts with a global reach For nearly three decades, ISG has been providing construction solutions to some of the world’s most successful and enduring businesses, cities and institutions. Everywhere in the world, our customers trust us to deliver – and our repeat business and numerous industry accolades prove it. Yet today’s fast-paced world demands more than a safe pair of hands. Delivering the places of tomorrow requires the ability to think big, collaborate widely and meaningfully, and build in real capacity for change. For this reason, everything we do at ISG – from our work with our customers to our relationships with our own people – is focused on delivering smarter and more resilient places of tomorrow. KL Sports City, Kuala Lumpur 4 ISG in Malaysia | 5 A preconstruction Consistent global process that service wherever enhances delivery you are You should feel certainty of successful We go where your business goes. delivery from the moment you start a Our global presence means our building project. ISG engages early customers benefit from shared The ISG and effectively with project teams, knowledge, sector insights and assessing viability, inputting on world-class quality no matter where design, and influencing technology. they are in the world. At the same This highly collaborative and time, we recognise the vital need for difference consultative approach paves the local presence, understanding, skills, way for a smooth and efficient design cooperation and care. We only go and delivery process and successful where we can assuredly deliver to ISG mission activation. Most importantly, it standards in a way that benefits our leads to an uncompromised outcome. customers, people and communities. Some of the Intelligent safest sites in buildings that the industry improve operations With ISG, you can rest easy knowing With ISG, you get a construction the risk of accidents on site is as low team that puts technology at the as possible. Our record on health and heart of everything it does. Our safety is among the best in the world, unrivalled building technology both inside and outside our industry. and engineering experts integrate The reason for our success is rooted cutting-edge construction solutions in our commitment to not just reducing and create intelligent data-driven incidents but to making safe behaviours buildings that save costs and enable an intrinsic part of our culture. operations. In addition, we provide Through innovation, benchmarking you with activation assurance—the and constant improvement, we work peace of mind that comes from every day toward our goal of providing knowing your building technology safe spaces for people to work, will be agile, functional and communicate and thrive. futureproofed from day one. A customer journey built around your ISG in 60 seconds business ■ Four global hubs: We make it our business to know your Asia, Europe, Middle East and United States business. Our sector-centred, customer- ■ Four service lines: focused approach to construction Fit out, Technology, Construction, Development means we aim to understand what’s ■ Five sectors: important to you, and we work with you Offices; Technology, Science & Health; Retail; to ensure your needs are met throughout the delivery process. We only employ Hospitality, Leisure & Living; Government, people who share our commitment to Public Sector & Education speaking frankly and always caring for ■ Employing over 2,800 people our customers, and we focus as much ■ Operating across 28 countries on delivery as we do on the relationship dynamic that helps us get there. 6 ISG in Malaysia | 7 Our end-to-end service offer and exceptional customer experience ISG in in Malaysia is second to none – that is why our clients return to Malaysia us again and again. ISG commenced in the evolving city of Kuala Lumpur in 1989 - and today, we are the market leaders in delivering challenging, technology- led and innovative spaces for people and businesses to thrive. We have an unwavering focus on achieving the best end-user experience, regardless of the scale or complexity. In Malaysia, we provide fit out, refurbishment and engineering services across a range of sectors: offices, retail, hospitality, leisure and living, and government, public sector and education. We lead our projects in line with global best practices and this provides consistency in all that we do, while allowing for flexibility to match the specific demands of every project. Our experience ranges from small office upgrades to multi-storey corporate headquarters; the rejuvenation of guestrooms to the creation of mixed-use schemes and facilities at educational institutions. Our work, whether in new or established environments, is often ISG Malaysia at a glance performed out of hours and in occupation to meet our customer’s demands. ■ Established in 1989 ■ Employing over 80 people ■ ISO 9001 certified ■ Member of USGBC (LEED) ■ Five sectors: Offices; Technology, Science & Health; Retail; Hospitality, Leisure & Living; Government, Public Sector & Education BAE Systems, Kuala Lumpur 8 ISG in Malaysia | 9 Fit out From major commercial fit out to large- scale global retail rollout programmes, from Our aftercare works to ATM installations, we deliver environments which are vital to our services customers’ business operations and their evolving industry. Fit out of new space Fit out in occupation We create flexible, bespoke Changes in business objectives, environments designed to stimulate structure and vision can all impact the productivity and growth of your on an organisation’s accommodation business, as well as places which requirements. Our customers often will enthuse your staff, customers need us to rearrange spaces of and guests. We have delivered new various sizes to meet these changing builds from shell through to finish. requirements. We work in occupied We also work around you, deciding buildings and identify innovative on highly collaborative and dynamic ways to allow our customers to delivery methods to ensure the continue their daily activities, saving well-being and comfort of you and them both time and money. We your people - not to mention your have also completed refurbishment neighbours and tenants. projects in live environments while ensuring minimal disruption; we work Fit out of existing space discreetly around your staff, clients We have an established and and visitors, and maintain the highest well-regarded track record of standards of health and safety. transforming tired and unproductive real estate into vibrant and inviting Moving on, moving out spaces. Our portfolio ranges Property agents and occupiers from the renovation of a single need us to help them to swiftly room to entire buildings across a decommission space and reinstate range of sectors. We specialise in it for letting. Developers also require ‘change of use’ projects, which can our services to prepare a building include full plant and infrastructure to market, which often involves the upgrades and the installation of creation of bespoke marketing suites, the latest technology. We also have mockups and showrooms. considerable experience in restoring listed and heritage properties, marrying the old with the new while seamlessly integrating services. Bayer, The Ascent, Selangor 10 ISG in Malaysia | 11 Refurbishment Retrofit When it comes to refurbishing or We understand that a sustainable alteration and addition works, ISG approach to development, retrofitting is one of the most respected and and reusing as much of the fabric active specialist contractors. We of the original building wherever have delivered numerous complex possible, is good for both our refurbishments, often in occupied customer’s bottom line and the buildings. We have a strong track environment. We have an enviable record in transforming tired and track record in bringing older stock unproductive real estate into vibrant up to the latest environmental and inviting spaces, always meeting standards, and have delivered both the developer and tenants’ numerous retrofit projects throughout needs. Malaysia. Restoration Façade With extensive experience working Sometimes buildings just need a with conservation bodies and refresh instead of a rebuild. Our team funding organisations, we are proud of experts can take rundown buildings to have been trusted to restore with complex external refurbishments, many prestigious and listed builds and transform them into modern, that boast rich histories. From vibrant and smart spaces. This has straightforward to complex structural allowed our customers to bring life to alterations, our expertise within listed new buildings, and in effect, a brand and heritage environments means new building back to the market. that we are able to craft intelligent Reenergising façades can not only and dynamic solutions to meet the completely transform a building’s needs of each individual customer. fortunes, it can also significantly improve energy efficiency and whole- life costs. Construction We have a strong track record of construction projects in Malaysia, from single-storey construction to large-scale schemes including mixed-use development, multi-storey tenancy as well as iconic retail and hospitality destinations. We are experts in delivering dynamic solutions