Russian Post Introduction Deck
2018 Russian Postal in Numbers: Modern Professionals
> mln > mln 420Parcels and small packets have been 65Russians collected and delivered in 2017 by Russian Post dropped parcels at the Post offices > 6 000 000 42 000 Mobile App users Post Offices
2 Postal Services Delivered Nationwide: All Zip Codes Are Served
• 17 mln km2 and 143 mln customers • 1200 air routes • 106 train routes • 2,8 mln km trucking routes
• 2,5 mln daily customers • 42 000 Post offices • 520 dedicated parcel pickup points • >17 000 cars and trucks • Designated courier groups 180 in • >800 postal carriages cities • Own fleet of planes
3 Russia-wide Last Mile PUDO Infrastructure: Second to Non
520 5000 dedicated parcel pickup points dedicated parcel delivery windows
Postal services within short reach
all over the country
2-minute service time in dedicated 42 000 180 Biggest network of post offices parcel pickup points Express delivery courier all around the country groups in largest cities
Flexible delivery options and next
day delivery in biggest cities
4 Russian Post Linehauls for Europe* and North America
RuPost surface linehauls ETOE in Berlin: Gateway to Russian market for all 0 mile pickup Pre-postal ETOE European Traffic (surface solution) ▪ Small Packets & Registered Parcels
HELSINKI ETOE ▪ e-Commerce products: St. Petersburg o Russia Direct/Courier (up to 5 kg) o EMS door-to-door (up to 31.5 kg)
MOSCOW ▪ 100% transparency – all tracking events online
BERLIN ETOE ETOE in Helsinki: Gateway to Russian market for all Ex USA & LONDON Canada North American Traffic arriving by Air ▪ Small Packets & Registered Parcels ▪ e-Commerce products: o Russia Direct/Courier (up to 5 kg) o EMS door-to-door (up to 31.5 kg) ▪ 100% transparency – all tracking events online
* ETOE in Helsinki in operation from March 2018, ETOE in London is under application process to start as of q2 2018 (daily air linehaul to Moscow) 5 Russian Post EMS Service Transit Time* Mapping
Time Zones in Russia
St. Petersburg
MOSCOW
2-3 Days 5-8 Days 3-4 Days
65% 15% 20%
Average E-Com Parcels X% Volume Distribution
* Target transit time range ex RuPost sorting centers in Moscow and St Pete 3 Russian Post Registered Parcel Service Transit Time* Mapping
Time Zones in Russia
St. Petersburg
MOSCOW
2-4 Days 7-12 Days 4-6 Days
65% 15% 20%
Average E-Com Parcels X% Volume Distribution
* Target transit time range ex RuPost sorting centers in Moscow and St Pete 3
Solutions for Retailers & Consolidators
Parcels/Small Packets & EMS via Berlin Parcels & EMS via Helsinki
1 day 1 day Parcels: 2-12 days Parcels: 2-12 days 4 days Post office 1 day Post office
Berlin Helsinki EMS/Russia Direct: 2-7 Sort center EMS/Russia Direct: Sort centers ETOE Moscow ETOE days 2-7 days Courier St. Pete & Moscow Courier
Weight:up to 5 kg / 31kg EMS Weight : up to 20 kg Entry point in Berlin Available for legal entity only Parcel from 12 euro Min vol.: 200 items / months Insured value (2%) Payment terms: prepayment Small packet from 7 euro Flat rate to Russia Direct /EMS one Zone COD (2%+3%) Ground delivery Geography: 42 000 Post offices Geography: 27/ whole of Russia Handing out at the Post office Delivered by Courier
• end-to-end lead time Russia wide: aver. Ex Berlin 7-12 days and ex Helsinki 3-7 days • full data transparency: track & trace and ITMATT available • Russia Direct - geography to be expanded in 2018
6
Product Portfolio. Advantages
Small Courier Courier packet Parcel EMS Parcel
Weight Up to 200g Up to 2kg Up to 2kg Up to 20kg Up to 5kg Up to 31 kg
Description Direct mail For goods, samples Compensation for item loss: Compensation for item loss: Compensation for item loss: Compensation for item loss: letters average cost less than Parcel: 40 SDR for the Parcel: 40 SDR for the Parcel: 40 SDR for the Parcel: 40 SDR for the 300 euro dispatch + 4,5 SDR for each dispatch + 4,5 SDR for each dispatch + 4,5 SDR for each dispatch + 4,5 SDR for each Insurance not available kilogram + delivery price kilogram + delivery price kilogram + delivery price kilogram + delivery price Compensation for item Parcel with insured value: Parcel with insured value: Parcel with insured value: Parcel with insured value: loss: 30 SDR declared value + delivery declared value + delivery declared value + delivery declared value + delivery tariff – insured value tariff tariff – insured value tariff tariff – insured value tariff tariff – insured value tariff Size A5 600 mm for any one 600 mm for any one 1005 mm for any one 1005 mm for any one 1005 mm for any one dimension Max sum of dimension Max sum of all dimension Max sum of all dimension Max sum of all dimension Max sum of all No ID of recipient is required,all dimensions 900 mmonlydimensions address 900 mm and contactdimensions information2000 mm dimensions 2000 mm dimensions 2000 mm 100%Postal transparencyData –CN22 all tracking eventsCN23 online CN23 CN23 with Courier Label CN23 with E1 Courier Label Documents transferring file Data transferring file CP71 CP71 CP71 Data transferring file Delivery to CN26any destination within DataRussia transferring file Data transferring file Data transferring file Range of bar code in format F-9 DMM Range of bar code in Range of bar code in format Range of bar code in format Range of bar code in format EJ00000000RU Assurances of securityformat CJ00000000RU CJ00000000RU CJ00000000RU RJ00000000RU Geography 42 000 offices 42 000 offices 42 000 offices 42 000 offices 27 cities* Whole of Russia
Tracking - Track&Trace Track&Trace Track&Trace Track&Trace Track&Trace API API API API API COD COD COD COD COD Handing out Post Office Post Office Post Office Post Office door to door delivery door to door delivery
Delivery time 7-12 days+ 7-12 days+ 7-12 days+ 7-12 days+ 7-10 days+ 7-10 days+
• No ID of recipient is required, only address and contact information • Delivery to any destination within Russia • 100% transparency – all tracking events online • Assurances of security
7 Standard Rates* via Berlin and Helsinki
Parcel, Parcel packet Russia Direct Courier EMS small Packet EMS
Small Packet up to 1 kg € 11,83 up to 5 kg 79 Cities € 9,00 up to 2 kg € 15,05 up to 1 kg € 7,55 up to 3 kg € 18,28 from 1 up to 2 kg € 10,34 Min vol.: 200 items / month up to 4 kg € 21,50 up to 5 kg € 24,73 Less then 200 items - k 2,5 Parcel up to 6 kg € 29,03 up to 7 kg € 32,25 € 12,02 up to 1 kg up to 8 kg € 35,48 from 1 up to 2 kg € 12,97 up to 9 kg € 38,70 Courier Russia Direct from 2 up to 3 kg € 13,92 courier up to 10 kg € 41,93 up tofrom 1 kg3 up to 4 kg € 14,87 up to 11 kg € 45,15 from 4 up to 5 kg € 15,82 up to 12 kg € 48,38 € 12,36 up to 13 kg € 51,60 from 5 up to 6 kg € 16,77 up to 5 kg 27 Cities € 13,00 up to 14 kg € from 6 up to 7 kg € 17,72 55,90 from 1 up to 2 kg up to 15 kg € 59,13 from 7 up to 8 kg € 18,67 Min vol.: 200 items / month up to 16 kg € 62,35 € Less then 200 items - k 2,5 € 13,34from 8 up to 9 kg 19,62 up to 17 kg € 65,58 from 9 up to 10 kg € 20,57 up to 18 kg € 68,80 from 10 up to 11 kg € 21,52 up to 19 kg € 72,03 from 11 up to 12 kg € 22,47 up to 20 kg € 75,25 from 12 up to 13 kg € 23,42 up to 21 kg € 78,48 ADDITIONAL SERVICES: up to 22 kg € from 13 up to 14 kg € 24,37 81,70 up to 23 kg € 84,93 from 14 up to 15 kg € 25,32 • COD (cash on delivery) – up to 24 kg € 89,23 € from 15 up to 16 kg 26,27 2,5% up to 25 kg € 92,45 from 16 up to 17 kg € 27,22 • Declared value – 2% up to 26 kg € 95,68 from 17 up to 18 kg € 28,17 • Documents Printing – 0,40 up to 27 kg € 98,90 from 18 up to 19 kg € 29,12 euro up to 28 kg € 102,13 from 19 up to 20 kg € 30,07 up to 29 kg € 105,35 up to 30 kg € 108,58 * Volume discounts apply, please contact us for more information. Rates from future ETOE in London (as of April 2018) will include up to 31 kg € 111,80 the air linehaul to Moscow and will be communicated additionally on request up to 31,5 kg € 115,03 8 COD Money Back Transfer Status
97% 98% 95%
48%
25%
Alternative carriers 10 Keys to Success: Technology
Electronic data • ITMATT and EMSEVT for item data exchange1 exchange (EDI) with Postal Operators • Postal traffic pre-alerts received before items entering country
• Direct online data exchange between big international Direct integration with
international clients customers and sorting facilities’ databases • More explicit order and customer information
• Pro-active tracking system Mobile application • Online help and push notifications • > 5 mln downloads (iOS, Android, Windows Phone)
• Personal accounts Web-services • API integration • Printing of postal labels
Notification services • Free text and voice notifications
Door to door transparency and consistency lead to higher average bill and more frequent purchases 1 – ITMATT - Item attribute pre-advice, EMSEVT - EMS item event 11 Russian Post keys to success Mobile application
Mobile App
4.5 / 5 5 / 5 4.5 / 5 rated 2 841 times rated 14 784 times rated 74 181 times
Track and trace service Post Offices • Post Office searching based on current • Unlimited items barcode numbers location storing • or exact address • Push-notifications on item’s statuses • Map searching incl. operating days and • All tracked items data upload hours filters
Feedback And More • Online chat with postal staff • Barcode scanner to add items to your App • Post Offices and delivery performance • Item’s delivery service to the office or at merit rating home • Postcode definition by address and inversely over 5 million users
12 Our Capabilities at Your Service: Let`s Grow Your Business Together
✓ No geographical limitations: all zip codes in Russia are served without outsourcing ✓ Simplified postal paperwork for customs: no passport data, no Tax ID required ✓ COD service is available to boost your new customer acquisition rates ✓ Tax and duty free for up to 1000 EUR/person per month ✓ Short transit times: European Russia within 4-5 days for EMS service ex P2P Terminal, rest of
Russia within extra 3 to 5 days ✓ Priority customs and sorting handling in Moscow for RuPost flows from Europe, constant
optimization of the operational process to reduce transit times for UK customers of P2P ✓ Client can select between two service levels: self collection from 42000 locations (registered
parcels) and d-t-d delivery to all zip codes(Express)
✓ 99,9% data transfer compliance, 14 track events makes the delivery process transparent ✓ Direct interface via RuPost European branch in Berlin
Increased customer satisfaction leading to more online orders leveraging on unique partnership directly with Russian Post