Member Newsletter
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Member Newsletter In this issue: April 2009 News in brief 1 Postal Agenda 2 Editorial Life of the Asso- 2 ciation Dear Members and colleagues, IAC 3 We would like to take this opportunity to It is a pleasure to introduce the first issue of welcome PostEurop’s new operations manager EAC 3 2009 of the Member Newsletter. Through this Maire Lodi. We look forward to working with Operations 5 quarterly publication, PostEurop members can her and the Operational Affairs committee exchange information about their respective on developing further initiatives on quality of SRC 6 operators but mostly about the activities of the service and operational excellence throughout EU Projects 8 various Committees and Working Groups. Europe. Stakeholders’ 9 Items reported here address the work recently To conclude we would like to thank all members News completed, in progress or in design. This issue and stakeholders for their contribution to this Other News 10 includes the various updates from Committees publication and once again encourage you to but also an article on innovation in training send in your news and articles for the benefit of in times of crisis, and some news provided all. by a number of operators on projects and achievements in terms of sustainability, Thank you and good reading. innovation and social responsability. News in Brief January : February : March: European Commission puts PE’s Ingemar Persson Marie Lodi, of Eesti post, is out latest report on the EU mediated as BH, Republic appointed new Operations postal sector Srpska, and Federation of BH Manager of PostEurop sign agreement Written, designed, edited and EMIP.eu website is up and Poste Italiane and Posta produced by PostEurop running Ukrainian national postal Shqiptare sign a cooperation operator, Ukrainian State agreement for the Editor-in-Chief: New monthly newsletter Enterprise of Posts ‘Ukrposhta’, development of the Albanian Anne-Sophie Duchene started at PE celebrates its 15th anniversary national postal service Contributions: Megan Callahan Noella Thibaut De Post/La Poste launches e- Posta Romana (Romania) PostEurop holds a seminar Certificates campaign appoints new Chairman and on Innovation with the The contents of this CEO: Mr. Marius VATAVU participation of speakers from publication are compiled The European Court of Justice Poste Mobile, Swiss Post and in good faith. The publisher accepts no responsibility for (ECJ) reviews VAT on postal FSUE Russian Post appoints Procter & Gamble errors or omissions. charges Alexander Kiselyov as the new PLEASE CONTINUE TO SEND CEO YOUR PRESS RELEASES TO © PostEurop 2009 Postcodes celebrate 50th year ANNE-SOPHIE.DUCHENE@ All illustrations are Unions call for rethink of POSTEUROP.ORG PostEurop copyright, except when specified Europe’s postal liberalisation LIFE OF THE ASSOCIATION PostEurop acts as mediator in Bosnia & Herzegovina The participants discussed the possibility to enlarge the existing UNEX system to Poste Srpske and HP Mostar, given the cost of managing three UNEX systems in one country. They recognised the need to better use the money from the QSF for the projects aiming at quality improvements. Delivoje Djeric, from Agency for Postal Traffic of BH, stressed the need for a balanced representation of all three PPOs of the BH postal system in On 11 February, in a high level strategic meeting international organizations. attended by Veselin Poljasevic (Ministry of After further discussions the three operators Communications and Transport of BH), Vlado signed an unprecedented agreement laying the Prpos (Ministry of Communications and foundations for the creation of a committee, which Transport of Rep. Srpska), and Hidajet Serbo would consist of 3 appointed representatives, one (Ministry of Communications and Transport of for each Public Postal Operator, who would rotate Federation of BH),Ingemar Persson, Secretary at the Chairman of that Committee, and hence General of PostEurop acted as mediator on the form and act as the National Coordinator for QSF issue of equal representation of all three PPOs for Bosnia and Herzegovina. in Bosnia and Herzegovina. He highlighted the role of PostEurop as a technical assistant for all Ingemar Persson – Secretary general, PostEurop, its members and insisted that the use of QSF to Jasminka Krivokuca – Director, Poste Srpske, increase quality of service was a core issue for Mensud Basic - Director, BH Post, and Zeljko Gugic the Association, and that is was of the utmost or Drago Spajic – Director and executive director importance to find a solution for Bosnia and for postal technology, HP Mostar then held a joint Herzegovina. press conference in Banja Luka. Postal Agenda April 009 (Germany) Development and Human Resources Axis meeting, 1 Customs WG meeting, 06-08 009 World Mail & Brussels (Belgium) Brussels (Belgium) Express Europe, Triangle event, Munich (Germany) 16 Mail and Express Delivery 1-22 Quality of Service WG Show, London (UK) meeting, Budapest (Hungary) 06-08 CERP Plenary, Luxembourg (G-D of 18 PostEurop Management 7 3rd Global Postal Research & Luxembourg) Board meeting, Reykjavik Education Network conference, Iceland) EPFL, Lausanne (Switzerland) 14-15 6th Health Working Group meeting, Paris (France) 5-6 3rd CEO Roundtable May 009 on Quality of Service and 1 RCC meeting, Brdo (Slovenia) Customer satisfaction, 05-08 17th International (Bulgaria) Conference on Postal 5-6 nd EuroMed Postal Automation, Lucerne Conference, Alexandria (Egypt) Further information on these (Switzerland) events is available on our June 009 website: www.posteurop. 06 World Mail Awards, Triangle org/events event, Munich (Germany) 0-04 E-Biss’ 9th International Postal Delivery Workshop, YOU CAN ADD YOUR EVENTS 06 World Retail Networks Stockholm (Sweden) THROUGH THE POSTEUROP Seminar, Triangle event, Munich 09 SRC Sustainable WEBSITE! Page InteRnational AffaiRS COMMittee IAC Plenary On March, 5 a meeting of UPU & RU’s working and Technology). Development cooperation and IAC Contact: group and an IAC plenary took place in Brussels. Postal Strategy matters were also covered. • Maria Isabel Tavares, CTT-Correios de Portugal, email: The IAC plenary after having analysed the results The main goal for the UPU & RU’s working group m.isabel.tavares@ was the preparation of the POC session that took of the questionnaire sent to all the members on ctt.pt place in Berne, from March 18th to April 3rd. the future of the IAC, took a final decision on its new structure (see diagram below) and confirmed The agenda covered the most important issues at the Chairs of the different working groups that re- stake, namely the questions dealt by Committee port to the IAC, namely UPU & RU’s, Wider Europe 1 (Letters), Committee (Parcels), Committee 3 and Customs Working groups. Nearly twenty PE (Postal Financial Services) Committee 4 (Standards members attended both meetings. EUROPEAN AffaiRS COMMittee EAC Spring Plenary The European Affairs Committee held its Spring – Switzerland), Giota Christodoulou – SGI WG (ELTA Contact: Plenary in Brussels on 19 March 009. The Chairman, – Greece). • Koppány Mátyási, Botond Szebeny announced that PostEurop’s Magyar Posta Management Board had endorsed the candidacies EAC members discussed strategic issues. The Matyasi.Koppany@ posta.hu of the following persons to EAC WG chair positions: European Commission recently launched two tel: +36 1 767 77 70 Marcella Mooren – SGI WG (Deutsche Post – studies on the postal sector. One study will assess Germany), Catherine Coppo – WTO/GATS WG (La the role of the regulators in a more competitive Poste – France), Joost Vantomme – Postal Directive postal market, the other will provide a broad WG (De Post/La Poste – Belgium) and Bernard analysis of the European postal reform starting Mirailles – VAT WG (La Poste – France). from the mid 90’s. Another hot issue for the EAC is the VAT of postal services. Advocate General of The renewal process of EAC WG Vice-Chairs was the European Court of Justice (ECJ) announced launched in January. The following persons were her opinion in January in the TNT Post UK case on elected to WG vice-chair positions: Marcella Mooren how to interpret correctly VAT exemption of “public – VAT WG (Deutsche Post – Germany), Francesco postal services”. ECJ judgement is expected on 3 Barbaro Costa – WTO/GATS WG (Poste Italiane April 009. The EMIP study - “Facts of our Value – Italy), Sabine Wiedemann - Aviation Security WG Chain” was presented in more details with members (Deutsche Post – Germany), Jan Bart Henry - Postal debating on how to use it as a lobbying tool in Directive WG (TNT – the Netherlands), Erik Swars order to promote the reputation of postal services - Transport and Energy Legislation WG (Swiss Post supported with objective data and arguments. Page 3 EURopean AffaiRS coMMitteE Postal Directive WG Contact: The Postal Directive WG held its first meeting in the postal & telecoms sectors, coupled with • Joost Vantomme, of the year on 18 March. Over 3 PPO’s were an update on the works of the Social Dialogue Belgian Post Joost. represented and the dialogue and information Committee. Furthermore, a senior regulatory VANTOMME@post.be tel: +3 76 7 69 sharing was very rich and helpful. We know that expert from Belgacom (telecoms incumbent) the European Commission actively offers its shared the evolutions and concerns on the item of assistance to regulators and Member States for the determining the net cost of the universal service transposition of the new directive. Therefore, the in their sector. members of the Directive WG appreciate further sharing of regulatory expertise and information The CERP paper on net cost methodology in the exchange on the latest developments. At each postal sector was a continuum in the meeting meeting of the WG, the chair (Joost Vantomme/ where Bernard Roy (La Poste-FR) presented the Belgian Post), assisted by his vice chair (Jan works of the Focus Group. The findings from bart Henry/TNT), tried to pursue a constructive the telecoms sector can be interesting for our dialogue and in depth analysis of a key topic of discussions as well.