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Relatório De Gestão 2017 22.05 Versão 13-32 A

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Relatório De Gestão 2017 22.05 Versão 13-32 A MINISTÉRIO DA CIÊNCIA, TECNOLOGIA, INOVAÇÕES E COMUNICAÇÕES EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFOS PRESTAÇÃO DE CONTAS ORDINÁRIA ANUAL RELATÓRIO DE GESTÃO DO EXERCÍCIO DE 2017 Brasília – DF 2018 MINISTÉRIO DA CIÊNCIA, TECNOLOGIA, INOVAÇÕES E COMUNICAÇÕES EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFOS PRESTAÇÃO DE CONTAS ORDINÁRIA ANUAL RELATÓRIO DE GESTÃO DO EXERCÍCIO DE 2017 Relatório de Gestão do exercício de 2017 apresentado aos órgãos de controle interno e externo e à sociedade como prestação de contas anual a que esta Unidade Prestadora de Contas está obrigada nos termos do art. 70 da Constituição Federal, elaborado de acordo com as disposições da Instrução Normativa TCU nº 63/2010; das Decisões Normativas TCU nº 161/2017 e 163/2017; da Portaria TCU nº 65/2018 e da Portaria CGU nº 500/2016. Brasília – DF 2018 LISTA DE ABREVIAÇÕES E SIGLAS ABCOMM Associação Brasileira de Comércio Eletrônico ABOL Associação Brasileira de Operadores Logísticos AC Administração Central ACR Acre ACT Acordo Coletivo de Trabalho AG Assembleia Geral AGC Agência de Correios Comunitária AGF Agência Franquiada AGO Assembleia Geral Ordinária AL Alagoas AM Amazonas ANS Agência Nacional de Saúde ANTT Agência Nacional de Transportes Terrestres AP Amapá APF Administração Pública Federal AR Aviso de Recebimento AUDIT Auditoria Interna BA Bahia BD Plano de Benefício Definido BPM Business Process Management BPMN Business Process Modeling Notation BSB Brasília BSC Balanced Scorecard CA Conselho de Administração CAC Central de Atendimento dos Correios CAP Ciclos de Atendimento Permanente CBP Sistema de Atendimento do Correspondente Bancário CCD Centros Corporativos de Dados CDD Centro de Distribuição Domiciliária CDIP Centro de Digitalização e Produção de Objetos Postais CE Ceará CEBAS Certificação de Entidade Beneficentes da Assistência Social CECOM Central de Compras CEE Centro de Entrega de Encomendas CEGEP Central de estão de Pessoas CEINT Centro de Tratamento do Correio Internacional CEOFI Central de Operações Financeiras CEP Código de Endereçamento Postal CEREL Central de Relacionamento com o Cliente CESER Central de Serviços Gerais CESUP Central de Suprimento CET Comissão de Ética da ECT CF Conselho Fiscal CFC Conselho Federal de Contabilidade CGC Cadastro Geral de Contribuintes CGPAR Comissão Interministerial de Governança Corporativa e de Administração de Participações Societárias da União CGU Controladoria-Geral da União CGU Ministério da Transparência, Fiscalização e Controladoria-Geral da União CLT Consolidação das Leis do Trabalho CNPC Conselho Nacional de Previdência Complementar 3 CNPJ Cadastro Nacional de Pessoa Jurídica COAUD Comitê de Auditoria COBIT Control Objectives for Information and Related Technology CODIS Comissão de Disciplina da ECT COERI Comitê de Estratégia e Riscos COETI Comitê Estratégico de Tecnologia da Informação e Comunicação COGSI Comitê de Gestão de Segurança da Informação e Comunicação COMEX Comitê Executivo COMGC Comitê de Governança Corporativa COP Conselhos de Administração e de Operações Postais COREC Coordenadoria Regional de Recursos Humanos CORES Comitê de Remuneração e Sucessão COSO Committee of Sponsoring Organizations of the Treadway Commission COSUP Coordenadoria Regional de Suporte CPF Cadastro de Pessoas Físicas da Receita Federal CRC Conselho Regional de Contabilidade CRM Customer Relationship Management CRTR Custo de Referência do Transporte Rodoviário CS Correios-Sede CTE Centro de Tratamento de Encomendas CVM Comissão de Valores Mobiliários DAPB Universalização Atendimento DCOMP Departamento de Compliance e Gestão de Riscos DCORE Departamento de Comunicação Corporativa Estratégica DCORP Departamento Jurídico Corporativo DCT Departamento dos Correios e Telégrafos DCUST Departamento de Custos DEAPE Departamento de Administração de Pessoal DEAUT Departamento de Automação e Tecnologia Operacional DECIN Departamento de Controles Internos DECOD Departamento de Controle Disciplinar DECOE Departamento de Comunicação Estratégica DECOM Departamento Comercial DECON Departamento de Contabilidade DECOR Departamento de Desenvolvimento de Sistemas Corporativos DEFIN Departamento Financeiro DEGEC Departamento de Gestão Cultural DEGEM Departamento de Gestão Estratégica de Marketing DEGEP Departamento de Serviços de Gestão de Pessoas DEGER Departamento de Gestão de Relações de Trabalho DEGOR Departamento de Governança e Relacionamento de TIC DEGSS Departamento de Gestão da Cadeia de Suprimento e Serviços Gerais DEINT Departamento Internacional DEJUR Departamento Jurídico DEMKT Departamento de Marketing DENEF Departamento de Negócios Financeiros DENGE Departamento de Engenharia DENIL Departamento de Negócios Internacionais de Logística DEOPE Departamento de Operações DEORC Departamento de Orçamento e Custos DEPAN Departamento de Apoio ao Negócio DEPEN Departamento Estratégia do Negócio DEREL Departamento de Relações Institucionais 4 DERIC Departamento de Relações Institucionais e Comunicação DERIN Departamento de Relacionamento Institucional DESAO Departamento de Suporte ao Atendimento e Operação DESAU Departamento de Saúde DESMT Departamento de Engenharia, Medicina, Segurança do Trabalho DESTI Departamento de Estratégia e Inovação DETRA Departamento de Transporte Operacional DETRAN Departamento de Trânsito DETRI Departamento de Tributos DEVAR Departamento de Varejo e Outros Negócios DEVEM Departamento de Vendas DF Distrito Federal DGCOR Departamento de Gestão e Prevenção Correcional DHL Dalsey, Hillblom and Lynn DINPP Departamento de Inovação, Projetos e Processos DIPPE Departamento de Imagem, Marcas, Patrocínio, Publicidade e Eventos DIREX Diretoria Executiva DJCON Departamento Jurídico Contencioso DJEST Departamento Jurídico Estratégico DJTRA Departamento Jurídico Trabalhista DNE Diretório Nacional de Endereços DOU Diário Oficial da União DPLAN Departamento de Planejamento Estratégico DPOST Departamento de Negócios Postais DPROR Departamento de Infraestrutura e Produção da Rede DPVAT Seguro de Danos Pessoais Causados por Veículos Automotores de Vias Terrestres DR Diretoria Regional DSEMP Departamento de Segurança Empresarial EAD Educação a Distância EAD Entidade Administradora da Digitalização de Canais TV e RTV eCoa Espaço virtual do conhecimento EDEI Entrada Direta de Encomendas Internacionais EFI Exporta Fácil Integrado EFPC Entidades Fechada de Previdência Complementar EMS Expresso Internacional dos Correios ENADE Exame Nacional de Desempenho de Estudantes ENAP Escola Nacional de Administração Pública ENCEJA Exame para Certificação de Conclusão de Ensino Fundamental e Médio para Jovens e Adultos ENEM Exame Nacional do Ensino Médio ERP Enterprise Resouce Planning (Sistema Integrado de Gestão Empresarial) ES Espirito Santo FAC Franqueamento Autorizado de Correspondência FEDEX Federal Express. FGP-Web Ferramenta Específica de Gerenciamento de Projetos FGTS Fundo de Garantia do Tempo de Serviço FNDE Fundo Nacional de Desenvolvimento da Educação FNQ Fundação Nacional da Qualidade GAAN Gerência Corporativa de Auditorias em Atividades de Negócio GAAS Gerência Corporativa de Auditorias em Atividades de Suporte GAPRE Gabinete da Presidência GCAU Gerência Corporativa de Acompanhamento e Controle de Auditorias GCIC Gestão da Carteira Imobiliária dos Correios 5 GCOR Gerência de Correição GCR Gerenciamento de Competências e Resultados GEP Sistema de Gestão de Endereço Postal GERT Gerência de Relações do Trabalho GGEC Gerência de Custos GIEM Gerência de Inteligência e Estratégia de Mercado – GO Goiás GPAC Sistema de Gerenciamento de Processos de Apuração Corporativo GPOA Gerência Corporativa de Planejamento e Organização de Auditoria GUT Gravidade, Urgência e Tendência GVIE Gestão de Vale Internacional Eletrônico IASB International Accounting Standards Board IBGC Instituto Brasileiro de Governança Corporativa ID Índice Digital IDSPR Índice de Disponibilidade de Sistemas Prioritários e Relevantes IEP Indicador de Entrega no Prazo IFPR Instituto Federal de Educação, Ciência e Tecnologia do Paraná IFRS International Financial Reporting Standards IFT Informações Financeiras Trimestrais iGovTI Índice de Governança de TI IN Instrução Normativa INSS Instituto Nacional do Seguro Social IP Índice de Produtividade IPS International Postal System ISC Indicador de Satisfação do Cliente ISP Índice de Serviços Postais LIES Leitura, Impressão e Entrega Simultânea LOA Lei Orçamentária Anual LTN Linha de Transporte Nacional LTR Linha de Transporte Regional LTU Linha de Transporte Urbano MA Maranhão MANAFI Manual de Administração de Recursos, Operações e Controle Financeiro MANAUD Manual de Auditoria MANCAT Manual de Comercialização e Atendimento MANCOD Manual de Controle Disciplinar MANENG Manual de Engenharia MANORG Manual de Organização MANPES Manual de Pessoal MANPLA Manual de Planejamento MC Ministério das Comunicações MCTIC Ministério da Ciência, Tecnologia, Inovações e Comunicações MDIC Ministério da Indústria, Comércio Exterior e Serviços MG Minas Gerais MGP Metodologia de Gerenciamento de Projetos MOT Mão de obra temporária MP Ministério do Planejamento MPE Micro e pequenas empresas MRE Matriz de Riscos Estratégicos MS Mato Grosso do Sul MT Mato Grosso MTE Ministério de Trabalho e Emprego MVNO Rede Virtual 6 NA Não aplicável NBC Normas Brasileiras de Contabilidade NO Não ocorreu no período OBZ Orçamento Base Zero OGU Ouvidoria Geral da União OI Orçamento de Investimento OTT Operador de Triagem e Transbordo OUVID Ouvidoria PA Pará PAAC Plano de Ações Ambientais Corporativas PAC Serviço de Encomenda não Expressa – Encomenda Econômica
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