Digital Welcome to Hawaiian Telcom University 2016 Welcome

HAWAIIAN TELCOM UNIVERSITY 2016

THE FUTURE OF DIGITAL WELCOME TO HAWAIIAN TELCOM UNIVERSITY 2016 WELCOME

Aloha,

Thank you for attending Hawaiian Telcom University 2016, where your business meets the latest technology. Our theme, The Future of Digital, refers to transforming your business into one that’s ready to seize all of the opportunities presented by the new game-changing technologies available today.

Research has shown that integrating digital technology into your business processes can increase profitability by 26%. Let us help you embark on your journey toward true digital transformation and move your business into the forefront of technological innovation.

As Hawai‘i’s Technology Leader, we’re proud to sponsor Hawaiian Telcom University every year. It gives us the opportunity to share with you the trends and advancements already occurring that will help you connect, communicate and collaborate to enhance your business endeavors. It is our goal that this event will help you make smart business decisions.

If you have any questions or need assistance at today’s event, please reach out to any member of our team wearing a Hawaiian Telcom polo. We look forward to working with you and helping you achieve your goals.

Mahalo,

SCOTT BARBER PRESIDENT & CEO, HAWAIIAN TELCOM AGENDA

7:30 – 8:00 AM Registration & Expo

8:00 – 10:00 AM Continental Breakfast, Welcome & Keynote Address

10:00 – 10:45 AM Panel Creating Value for the Customer in the Digital World

10:45 – 11:00 AM Break

11:00 – 12:00 PM Workshop 1 Not If, but When; Securing Your Business Against the Next Cyber Attack Small & Medium Business – Room 313

Digital Transformation is Driving Business Outcomes Large Business & Government – Room 311

12:00 – 1:30 PM Lunch & General Session

1:30 – 1:45 PM Break

1:45 – 2:45 PM Workshop 2 Adopting a Digital First Mindset Small & Medium Business – Room 313

Future Ready Enterprise: Are You Ready for the Cloud, Big Data, Mobility and Security? Large Business & Government – Room 311

2:45 – 3:00 PM Break

3:00 – 5:00 PM Pau Hana Be a part of the action. Join our Q&A on Twitter for a chance to win prizes throughout the day. Hawaiian TelcomU

1) Follow @HawaiianTel on Twitter 2) Reply to our questions using #HawaiianTelcomU

Each right answer is an entry to win a prize. You must be present to accept your prize. SPEAKERS KEYNOTE ADDRESS People are the Digital Differentiator

9:00 - 9:45 AM

Today’s businesses are being challenged by technology and generational forces that are disrupting business models and putting them at risk of failure. But in the race to digital, the most important component for digital success is often overlooked: people. Core to digital success is truly understanding your customers and their expectations, and also the needs and expectations of your employees. A new generation used to advanced technologies is bringing a new set of expectations about how they will engage – as both customers and employees. Organizations that can leverage technology, empower their employees and deliver on customers’ expectations will succeed. Those that don’t, risk failure.

OLOF SCHYBERGSON

Fjord, Design and Innovation from Accenture Interactive

Olof Schybergson is the CEO, Founder, Managing Director, and Co-Lead of Fjord, Design and Innovation for Accenture Interactive. Olof is passionate about elegant simplicity and its power to solve challenges, big or small. As CEO, Olof is responsible for driving Fjord’s global design vision and direction. He is responsible for building an environment that brings the world’s best talent together to collaborate on solving big, challenging problems elegantly and simply. As part of this, he actively engages with leading clients to help shape their organizations. A designer by training and trade, Olof has worked in digital design for over 20 years.

To this day, he holds the same beliefs that drove him to found Fjord in 2001 with two other industry leaders: digital will continue to change the world, and design has the power to shape services that meet the everyday needs of people across various aspects of their lives. From the early days, Fjord was a pioneer in design and innovation with the understanding and ability to demonstrate the power of connected, digital solutions and omnichannel experiences. In the years since starting Fjord, Olof has worked with a range of some of the world’s leading brands, including the BBC, Telefónica, Citibank, PayPal, and adidas. PANEL Creating Value for the Customer in the Digital World

10:00 - 10:45 AM

In the old paradigm of e-commerce and e-government, the management of the customer could be easily handled by a single enterprise. In the digital transformation context, the private and public sector are developing plans to incorporate new technologies to automate and become more responsive to their customers. Each sector faces common obstacles and their own unique issues. One thing is clear, it is important that they both have a plan. In this panel discussion, you will gain insights in how both the public and private sectors are dealing with this new Digital Age.

To submit questions to the panel, go to www.sift.ly and enter code HTU2016.

MODERATOR: STEVE PETRANIK

Editor, Hawaii Business Magazine

Steve Petranik is the editor of Hawaii Business magazine. Petranik has been an editor and reporter for more than 3 decades. He’s reported from 6 countries on 3 continents and his stories have appeared in the New York Times, Washington Post and Los Angeles Times.

He spent 18 years as an editor at the Honolulu Star-Bulletin and 5 years at the Honolulu Advertiser before joining Hawaii Business in January 2009. TODD NACAPUY

Chief Information Officer, State of Hawai‘i

Appointed by Gov. David Y. Ige in April 2015, Todd Nacapuy is the State of Hawai‘i’s Chief Information Officer (CIO), heading the Office of Enterprise Technology Services (ETS).

Priorities for his technology team include IT workforce development; IT governance; enterprise shared services, projects and programs; open government; and cyber security, ensuring that the right systems and processes are in place to facilitate an effective, efficient and transparent government.

Before joining the Ige Administration, Todd was the senior technical account manager responsible for all Premier Commercial services for Microsoft in Hawai‘i. Prior to that, as a senior infrastructure specialist for EDS, he led efforts to monitor and optimize all Web services within the Navy and Marine Corps network for the Pacific.

BENJAMIN RAFTER

Managing Director, Jororo

Benjamin Rafter is Managing Director of Jororo, a private investment company owning significant shares of five Hawai‘i hotels. Prior to Jororo, Benjamin was an entrepreneur in the technology and hospitality sectors, spending over 20 years starting and leading companies. In between he created global innovation centers, acted as a principal strategist for G1000 companies, and found enough time to climb real mountains instead of figurative ones.

Most recently, Benjamin grew Aqua Hospitality from a small Waikı-kı- operator to the only hotel company on all six Hawai‘i tourism islands before selling the company to Interval Leisure Group (Nasdaq: IILG; parent of Aston Hotels and Resorts).

His first startup, Livebid.com, was sold to Amazon.com (Nasdaq: AMZN).

JOHN MACDORMAN

Research Director, Office of the CIO, Gartner

John MacDorman is a Research Director in Gartner’s CIO Research group. His areas of coverage include digital business, strategy, governance, risk and bimodal IT. He has spent the past 30 years leading and supporting strategic transformation initiatives as a management executive, consultant and research analyst.

Previous to joining Gartner Research, John worked as a management consultant at Gartner and Ernst & Young as well as led enterprise change initiatives as an executive at Warner Music, NCR and AT&T/Bell Laboratories. WORKSHOP 1 Digital Transformation is Driving Business Outcomes

11:00 AM – 12:00 PM | LARGE BUSINESS & GOVERNMENT, ROOM 311

CIOs are scrambling to stay ahead of the changes digitization is triggering in their companies. Advances in mobile, Cloud and analytics solutions create new opportunities for automation and to harness technology as a competitive advantage. As an IT professional, it is important to accelerate the pace of IT service delivery, and simplifying cost structures to show business unit leaders what value they’re getting for the technologies they’ve purchased. It’s about being able to define what you’re delivering in the context of the value back to the business.

CARL DE GROOTE

Senior Director, US Public Sector Architecture & Client Application Organization, Cisco

Carl De Groote leads a team of 240 professionals who collaborate with public sector customers and partners. Together they bring significant and sustainable impact in the form of better citizen services, higher government productivity, better student outcomes in education at local and national levels and the enhancement of our national defense capability both in the physical and cyber domains.

Carl is also responsible for the execution of Cisco’s software and Cloud strategy in the public sector, aligning resources to accelerate growth of Cisco’s software and IT consumption offerings.

Carl brings 22 years of technology and leadership experience in the public sector. Carl has been with Cisco for more than 13 years, during which time he has served as a manager in a number of capacities, most recently as Civilian Agency Operations Director in Cisco’s Federal Organization. He worked closely with a variety of federal agencies including the Departments of Homeland Security, Agriculture, Treasury, Health & Human Services, Social Security Administration and US Postal Service, to name a few. Prior to working at Cisco, Carl held a number of positions in the technology industry at Oracle and Westinghouse. WORKSHOP 1 Not If, but When; Securing Your Business Against the Next Cyber Attack

11:00 AM – 12:00 PM | SMALL & MEDIUM BUSINESS, ROOM 313

Regardless of whether your business has ever been breached, small and medium businesses are expected to be top targets for cyber criminals in 2016. Awareness of your company’s risk and security profile along with a response plan in the event of a breach should be a priority for every business today. Cyber security breaches can have a debilitating (or worse) impact on businesses whose protected information — and those of their customers — is compromised. While large enterprises can more easily fund security needs, small businesses often don’t have that luxury. In this session, you will learn how to do more for less, while keeping your business secure.

STEPHAN TALLENT

Director of Managed Security Service Providers, Fortinet

Stephan Tallent brings over 20 years of networking and information security experience to Fortinet, having spent the last 12 years building managed security service practices within several different types of businesses.

Stephan has excelled in telecommunications, technology integration and government cybersecurity communities by capitalizing on a flexible blend of technical and business development skills and an ability to balance strategic and tactical initiatives to profitably build shareholder value. Leveraging this experience and wielding the best in breed security technology, Stephan focuses on developing best-practice based MSSP programs that encompass architecture, product development, support, launch and sales operations. GENERAL SESSION Speed is the New Currency of Business

12:45 – 1:30 PM

If you are not moving to new digital solutions fast enough, then your competition will. The Cloud and mobility are driving the pace at which we do business. Businesses moving fast to adopt the advantages of digital are focused on three areas: 1) how to rewire the business to be able to leverage technology, 2) how to leverage the massive amounts of data that are now available, and 3) how to take advantage of the technology to develop and deliver new products and services. In this session, you will learn how important it is to move fast and innovate in this Digital Age.

MIKE CORR

Vice President, Salesforce

Mike Corr is currently the Vice President of Commercial Sales covering Southern California and Hawai‘i at Salesforce. Mike is passionate about helping his customers drive business results by using the Salesforce platform to improve their engagement and relationships with their customers, partners, products and employees — anywhere and on any device. Prior to Salesforce, Mike was President of Executive Relations & Vice President of Corporate Development at the PGA TOUR and previous to that spent 12 years in various sales and management roles at Dow Jones and Company. WORKSHOP 2 Future Ready Enterprise: Are You Ready for the Cloud, Big Data, Mobility and Security?

1:45 – 2:45 PM | LARGE BUSINESS & GOVERNMENT, ROOM 311

It’s been said that change is the only constant, and this is very true today. The bright side is, every change — foreseen and unforeseen — represents significant opportunity for your business. You can leverage pervasive trends like cloud, big data, mobility and security to power your enterprise productivity, reach new customers, and build and enhance competitive advantage like never before. Technology is shaping business, and business is shaping technology. What does that mean for you? Are you or will you be ready?

BEN SCHREINER

Solutions Evangelist, Dell

Ben Schreiner brings 21 years of business and technology acumen that includes leadership roles within the financial services and technology industry. He has a unique background as both the customer as well as the vendor of technology. He has worked for start-up software companies and one of the largest international banks, and joined Dell 5 years ago as part of the KACE acquisition where he was the head of sales engineering and sales training. Most recently, he was the worldwide Sales Director for Dell’s EMM solution product launch, one of the first cross business unit solutions combining assets from WYSE, KACE, Sonicwall, internally developed Dell IP and a partner.

Prior to Dell, Ben was the Executive Director and Global Head of IT Strategy for ABN AMRO in Amsterdam, Holland. He acted as the Global IT Architect for the purchase of ABN AMRO and helped manage the IT risks of the 72 billion euro deal. He is well versed in strategic partnerships and founded the Strategic Partner Forum — this group leveraged both internal and external resources to develop competitive advantages through new processes and new products. WORKSHOP 2 Adopting a Digital First Mindset

1:45 – 2:45 PM | SMALL & MEDIUM BUSINESS, ROOM 313

While many businesses have been leveraging digital technology for years, being a digital business isn’t just about using technology, it’s a mindset — an approach — to solving business problems. Your digital strategy is your business strategy. In this session, Microsoft shows you how adopting a digital-first mindset will enable your business to respond faster and deliver on the amazing, personal experiences customers now expect.

DAVID TOTTEN

Senior Manager, Microsoft

David Totten is responsible for the United States’ go-to market strategy for Office 365 across 18,000 accounts and 3,000 partners, blending all industries and verticals. He oversees the Cloud Productivity value proposition, field and partner readiness, deployment programs, competitive intelligence, product evangelism and the customer experience across the entire Office 365 portfolio of solutions, including Office 365 Professional Plus, Exchange Online, SharePoint Online, OneDrive for Business, Yammer and Skype for Business Online.

Prior to working at Microsoft, David was a Manager at Accenture and Computer Associates, before starting his own Employee Productivity Consulting Practice. He graduated with honors with a double major of Management Information Sciences and Decision Sciences from Washington State University and holds an MBA from the Stern School of Business at New York University. MAHALO TO OUR SPONSORS

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www.fortinet.comwww.fortinet.com Copyright © 2016 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and FortiGuard®, ® ® ® ® Copyrightand certain © 2016 other Fortinet, marks Inc.are Allregistered rights reserved. trademarks Fortinet of Fortinet,, FortiGate Inc., and, FortiCare other Fortinet and FortiGuardnames herein, and maycertain also other be registered marks are and/or registered common trademarks law trademarks of Fortinet, of Fortinet.Inc., and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet. HAWAII BUSINESS AD Our virtual space gives you more real space.

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