HAWAIIAN TELCOM UNIVERSITY 2016 THE FUTURE OF DIGITAL WELCOME TO HAWAIIAN TELCOM UNIVERSITY 2016 WELCOME Aloha, Thank you for attending Hawaiian Telcom University 2016, where your business meets the latest technology. Our theme, The Future of Digital, refers to transforming your business into one that’s ready to seize all of the opportunities presented by the new game-changing technologies available today. Research has shown that integrating digital technology into your business processes can increase profitability by 26%. Let us help you embark on your journey toward true digital transformation and move your business into the forefront of technological innovation. As Hawai‘i’s Technology Leader, we’re proud to sponsor Hawaiian Telcom University every year. It gives us the opportunity to share with you the trends and advancements already occurring that will help you connect, communicate and collaborate to enhance your business endeavors. It is our goal that this event will help you make smart business decisions. If you have any questions or need assistance at today’s event, please reach out to any member of our team wearing a Hawaiian Telcom polo. We look forward to working with you and helping you achieve your goals. Mahalo, SCOTT BARBER PRESIDENT & CEO, HAWAIIAN TELCOM AGENDA 7:30 – 8:00 AM Registration & Expo 8:00 – 10:00 AM Continental Breakfast, Welcome & Keynote Address 10:00 – 10:45 AM Panel Creating Value for the Customer in the Digital World 10:45 – 11:00 AM Break 11:00 – 12:00 PM Workshop 1 Not If, but When; Securing Your Business Against the Next Cyber Attack Small & Medium Business – Room 313 Digital Transformation is Driving Business Outcomes Large Business & Government – Room 311 12:00 – 1:30 PM Lunch & General Session 1:30 – 1:45 PM Break 1:45 – 2:45 PM Workshop 2 Adopting a Digital First Mindset Small & Medium Business – Room 313 Future Ready Enterprise: Are You Ready for the Cloud, Big Data, Mobility and Security? Large Business & Government – Room 311 2:45 – 3:00 PM Break 3:00 – 5:00 PM Pau Hana Be a part of the action. Join our Q&A on Twitter for a chance to win prizes throughout the day. Hawaiian TelcomU 1) Follow @HawaiianTel on Twitter 2) Reply to our questions using #HawaiianTelcomU Each right answer is an entry to win a prize. You must be present to accept your prize. SPEAKERS KEYNOTE ADDRESS People are the Digital Differentiator 9:00 - 9:45 AM Today’s businesses are being challenged by technology and generational forces that are disrupting business models and putting them at risk of failure. But in the race to digital, the most important component for digital success is often overlooked: people. Core to digital success is truly understanding your customers and their expectations, and also the needs and expectations of your employees. A new generation used to advanced technologies is bringing a new set of expectations about how they will engage – as both customers and employees. Organizations that can leverage technology, empower their employees and deliver on customers’ expectations will succeed. Those that don’t, risk failure. OLOF SCHYBERGSON Fjord, Design and Innovation from Accenture Interactive Olof Schybergson is the CEO, Founder, Managing Director, and Co-Lead of Fjord, Design and Innovation for Accenture Interactive. Olof is passionate about elegant simplicity and its power to solve challenges, big or small. As CEO, Olof is responsible for driving Fjord’s global design vision and direction. He is responsible for building an environment that brings the world’s best talent together to collaborate on solving big, challenging problems elegantly and simply. As part of this, he actively engages with leading clients to help shape their organizations. A designer by training and trade, Olof has worked in digital design for over 20 years. To this day, he holds the same beliefs that drove him to found Fjord in 2001 with two other industry leaders: digital will continue to change the world, and design has the power to shape services that meet the everyday needs of people across various aspects of their lives. From the early days, Fjord was a pioneer in design and innovation with the understanding and ability to demonstrate the power of connected, digital solutions and omnichannel experiences. In the years since starting Fjord, Olof has worked with a range of some of the world’s leading brands, including the BBC, Telefónica, Citibank, PayPal, and adidas. PANEL Creating Value for the Customer in the Digital World 10:00 - 10:45 AM In the old paradigm of e-commerce and e-government, the management of the customer could be easily handled by a single enterprise. In the digital transformation context, the private and public sector are developing plans to incorporate new technologies to automate and become more responsive to their customers. Each sector faces common obstacles and their own unique issues. One thing is clear, it is important that they both have a plan. In this panel discussion, you will gain insights in how both the public and private sectors are dealing with this new Digital Age. To submit questions to the panel, go to www.sift.ly and enter code HTU2016. MODERATOR: STEVE PETRANIK Editor, Hawaii Business Magazine Steve Petranik is the editor of Hawaii Business magazine. Petranik has been an editor and reporter for more than 3 decades. He’s reported from 6 countries on 3 continents and his stories have appeared in the New York Times, Washington Post and Los Angeles Times. He spent 18 years as an editor at the Honolulu Star-Bulletin and 5 years at the Honolulu Advertiser before joining Hawaii Business in January 2009. TODD NACAPUY Chief Information Officer, State of Hawai‘i Appointed by Gov. David Y. Ige in April 2015, Todd Nacapuy is the State of Hawai‘i’s Chief Information Officer (CIO), heading the Office of Enterprise Technology Services (ETS). Priorities for his technology team include IT workforce development; IT governance; enterprise shared services, projects and programs; open government; and cyber security, ensuring that the right systems and processes are in place to facilitate an effective, efficient and transparent government. Before joining the Ige Administration, Todd was the senior technical account manager responsible for all Premier Commercial services for Microsoft in Hawai‘i. Prior to that, as a senior infrastructure specialist for EDS, he led efforts to monitor and optimize all Web services within the Navy and Marine Corps network for the Pacific. BENJAMIN RAFTER Managing Director, Jororo Benjamin Rafter is Managing Director of Jororo, a private investment company owning significant shares of five Hawai‘i hotels. Prior to Jororo, Benjamin was an entrepreneur in the technology and hospitality sectors, spending over 20 years starting and leading companies. In between he created global innovation centers, acted as a principal strategist for G1000 companies, and found enough time to climb real mountains instead of figurative ones. Most recently, Benjamin grew Aqua Hospitality from a small Waikı-kı- operator to the only hotel company on all six Hawai‘i tourism islands before selling the company to Interval Leisure Group (Nasdaq: IILG; parent of Aston Hotels and Resorts). His first startup, Livebid.com, was sold to Amazon.com (Nasdaq: AMZN). JOHN MACDORMAN Research Director, Office of the CIO, Gartner John MacDorman is a Research Director in Gartner’s CIO Research group. His areas of coverage include digital business, strategy, governance, risk and bimodal IT. He has spent the past 30 years leading and supporting strategic transformation initiatives as a management executive, consultant and research analyst. Previous to joining Gartner Research, John worked as a management consultant at Gartner and Ernst & Young as well as led enterprise change initiatives as an executive at Warner Music, NCR and AT&T/Bell Laboratories. WORKSHOP 1 Digital Transformation is Driving Business Outcomes 11:00 AM – 12:00 PM | LARGE BUSINESS & GOVERNMENT, ROOM 311 CIOs are scrambling to stay ahead of the changes digitization is triggering in their companies. Advances in mobile, Cloud and analytics solutions create new opportunities for automation and to harness technology as a competitive advantage. As an IT professional, it is important to accelerate the pace of IT service delivery, and simplifying cost structures to show business unit leaders what value they’re getting for the technologies they’ve purchased. It’s about being able to define what you’re delivering in the context of the value back to the business. CARL DE GROOTE Senior Director, US Public Sector Architecture & Client Application Organization, Cisco Carl De Groote leads a team of 240 professionals who collaborate with public sector customers and partners. Together they bring significant and sustainable impact in the form of better citizen services, higher government productivity, better student outcomes in education at local and national levels and the enhancement of our national defense capability both in the physical and cyber domains. Carl is also responsible for the execution of Cisco’s software and Cloud strategy in the public sector, aligning resources to accelerate growth of Cisco’s software and IT consumption offerings. Carl brings 22 years of technology and leadership experience in the public sector. Carl has been with Cisco for more than 13 years, during which time he has served as a manager in a number of capacities, most recently as Civilian Agency Operations Director in Cisco’s Federal Organization. He worked closely with a variety of federal agencies including the Departments of Homeland Security, Agriculture, Treasury, Health & Human Services, Social Security Administration and US Postal Service, to name a few. Prior to working at Cisco, Carl held a number of positions in the technology industry at Oracle and Westinghouse. WORKSHOP 1 Not If, but When; Securing Your Business Against the Next Cyber Attack 11:00 AM – 12:00 PM | SMALL & MEDIUM BUSINESS, ROOM 313 Regardless of whether your business has ever been breached, small and medium businesses are expected to be top targets for cyber criminals in 2016.