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The Greatest Business Decisions of All Time: How Apple, Ford, IBM, Zappos, and Others Made Radical Choices That Changed the Cour
The Greatest BUSINESS DECISIONS of All Time HOW APPLE, FORD, IBM, ZAPPOS, AND OTHERS MADE RADICAL CHOICES THAT CHANGED THE COURSE OF BUSINESS. By Verne Harnish and the Editors of Fortune Foreword by Jim Collins . ACKNOWLEDGMENTS When you delve into the great decisions chronicled in these pages, you’ll find that in most instances it was the people involved that really mattered. The same holds true for producing this book. First, we want to thank Fortune managing editor Andy Serwer, who, displaying the vision and entrepreneurial spirit we’ve long admired him for, green-lighted this project in the same meeting in which we pitched it and then provided support all along the way. Fortune art director Emily Kehe, working with Time Inc.’s talented Anne-Michelle Gallero, applied their usual elegant sense of style to the design. Carol Gwinn, our copyeditor par excellence, used her superb language skills to save ourselves from ourselves. Steve Koepp and Joy Butts at Time Home Entertainment Inc., the book’s publisher, worked creatively behind the scenes to make this project a reality, and for that we’re truly grateful. And we extend our thanks and admiration to Jim Collins for providing such an insightful foreword to the book. Last, a big bow to the writers and editors on Fortune’s staff who used their in-depth knowledge of business and their nonpareil writing skills to make this book what I hope you’ll find to be a wonderful, informative read. TO DECISION-MAKERS WHO KEEP MAKING THE TOUGH CALLS . TABLE OF CONTENTS Foreword BY JIM COLLINS Introduction By VERNE HARNISH Chapter 1 Apple Brings Back Steve Jobs By ADAM LASHINSKY Chapter 2 How Free Shipping Saved Zappos By JENNIFER REINGOLD Chapter 3 Why Samsung Lets Its Stars Goof Off BY NICHOLAS VARCHAVER Chapter 4 At Johnson & Johnson, the Shareholder Comes Last BY TIMOTHY K. -
Global Markets Institute a Survivor's Guide to Disruption
GLOBAL MARKETS A SURVIVOR’S GUIDE INSTITUTE July 2019 TO DISRUPTION Steve Strongin Amanda Hindlian Sandra Lawson Sonya Banerjee Dan Duggan, Ph.D. [email protected] [email protected] [email protected] [email protected] [email protected] The Goldman Sachs Group, Inc. Table of Contents Chapter 1: Survivor’s guide - the short form 3 Chapter 2: Disruption’s evolutionary roots 9 Chapter 3: Perfecting Platforms 19 Chapter 4: Niche after niche - Organizers 32 Chapter 5: The competitive value of data 44 Chapter 6: Concluding thoughts 56 Appendix A: Considering communities 59 Bibliography 61 Disclosure Appendix 62 The Global Markets Institute is the research think tank within Goldman Sachs Global Investment Research. For other important disclosures, see the Disclosure Appendix. 2 Survivor’s guide - the short form Chapter 1: Survivor’s guide - the short form We examine how companies can reshape themselves to better compete in today’s Everything-as-a-Service (EaaS) economy1. In this new economy, firms can use services provided by other businesses to grow faster, while using less capital and fewer people than would otherwise be possible. Industries are reorganizing in response to these dynamics, and companies must adapt or risk falling behind. EaaS can be thought of as an extreme form of outsourcing. In the past, firms would selectively outsource business functions to reduce costs, for example by outsourcing ancillary functions like operating a cafeteria within an office or by outsourcing labor-intensive but simple manufacturing processes. Over time, however, the high degree of standardization that has emerged across manufacturing, communications, data systems and user interfaces, among other areas, has made it possible to outsource virtually any business function. -
The Olympic Games and Civil Liberties
Analysis A “clean city”: the Olympic Games and civil liberties Chris Jones Introduction In 2005, the UK won the right to host the 2012 Olympic Games. Seven years later, the Games are due to begin, but they are not without controversy. Sponsors of the Games – including McDonald’s, Coca-Cola, Cadbury’s, BP and, perhaps most controversially, Dow Chemical [1] – were promised “what is chillingly called a ‘clean city’, handing them ownership of everything within camera distance of the games.” [2] In combination with measures put in place to deal with what have been described as the “four key risks” of terrorism, protest, organised crime and natural disasters, [3] these measures have led to a number of detrimental impacts upon civil liberties, dealt with here under the headings of freedom of expression; freedom of movement; freedom of assembly; and the right to protest. The Games will be hosted in locations across the country, but primarily in London, which is main the focus of this analysis. Laying the groundwork Following victory for the bid to host the Games, legislation – the London Olympic Games and Paralympic Games Act 2006 – was passed “to make provision in connection with the Olympic Games and Paralympic Games that are take place in London in the year 2012.” [4] It is from here that limitations on freedom of expression have come, as well as some of the limitations on freedom of movement that stem from the introduction of “Games Lanes” to London’s road system. Policing and security remains the responsibility of the national and local authorities. -
“What I'm Not Gonna Buy”: Algorithmic Culture Jamming And
‘What I’m not gonna buy’: Algorithmic culture jamming and anti-consumer politics on YouTube Item Type Article Authors Wood, Rachel Citation Wood, R. (2020). ‘What I’m not gonna buy’: Algorithmic culture jamming and anti-consumer politics on YouTube. New Media & Society. Publisher Sage Journals Journal New Media and Society Download date 30/09/2021 04:58:05 Item License https://creativecommons.org/licenses/by-nc-nd/4.0/ Link to Item http://hdl.handle.net/10034/623570 “What I’m not gonna buy”: algorithmic culture jamming and anti-consumer politics on YouTube ‘I feel like a lot of YouTubers hyperbolise all the time, they talk about how you need things, how important these products are for your life and all that stuff. So, I’m basically going to be talking about how much you don’t need things, and it’s the exact same thing that everyone else is doing, except I’m being extreme in the other way’. So states Kimberly Clark in her first ‘anti-haul’ video (2015), a YouTube vlog in which she lists beauty products that she is ‘not gonna buy’.i Since widely imitated by other beauty YouTube vloggers, the anti-haul vlog is a deliberate attempt to resist the celebration of beauty consumption in beauty ‘influencer’ social media culture. Anti- haul vloggers have much in common with other ethical or anti-consumer lifestyle experts (Meissner, 2019) and the growing ranks of online ‘environmental influencers’ (Heathman, 2019). These influencers play an important intermediary function, where complex ethical questions are broken down into manageable and rewarding tasks, projects or challenges (Haider, 2016: p.484; Joosse and Brydges, 2018: p.697). -
The Competitive Value of Data
GLOBAL THE COMPETITIVE MARKETS INSTITUTE May 2019 VALUE OF DATA Steve Strongin Amanda Hindlian Sandra Lawson Sonya Banerjee [email protected] [email protected] [email protected] [email protected] The Goldman Sachs Group, Inc. Goldman Sachs Global Markets Institute Table of Contents Executive summary 3 The learning curve 5 Data-driven learning strategies 10 The four-part test 15 Disclosure Appendix 16 9 May 2019 2 Goldman Sachs Global Markets Institute Executive summary Data is now the lifeblood of many firms, particularly in the modern economy in which companies tend to focus on their narrow area of expertise while outsourcing the rest1. From organizing and optimizing complex multi-vendor production processes to customer acquisition, service and retention – these modern firms are almost entirely dependent on data. Naturally, trying to use data to establish a competitive edge has therefore become big business. Anecdotes about data-driven successes abound, but experience suggests that it is actually quite difficult for businesses to use data to build a sustainable competitive advantage. In fact, pinpointing examples of companies that have successfully used data to maintain a competitive edge is a challenging task. This begs the following two questions: 1) why haven’t more companies been able to build a sustainable competitive edge using data, and 2) when can data serve this purpose? We address these two questions by building a conceptual framework that we refer to as the “learning curve.” The learning curve helps us assess the factors that underpin when a company can use data to create a competitive edge – and perhaps more importantly, when it cannot. -
Rejecting and Embracing Brands in Political Consumerism
Rejecting and Embracing Brands in Political Consumerism Rejecting and Embracing Brands in Political Con sumerism Magnus Boström The Oxford Handbook of Political Consumerism Edited by Magnus Boström, Michele Micheletti, and Peter Oosterveer Print Publication Date: Feb 2019 Subject: Political Science, Political Behavior Online Publication Date: Aug 2018 DOI: 10.1093/oxfordhb/9780190629038.013.50 Abstract and Keywords Brands play important roles as targets and arenas for political consumerism. Much of po litical consumerist action navigates towards large and highly visible brands, which politi cal consumers reject or embrace. This chapter views a brand—the name and logo of an actor/object and their associated/recognized meanings—as a core symbolic asset of an or ganization. The chapter argues that such a symbolic resource brings both opportunities and risks. A brand increases its power if it is entwined in institutions, identities, everyday practices, discourses, values, and norms. Successful eco- or ethical branding can bring profits, legitimacy, and power to companies. At the same time highly visible brands are targets of negative media reporting and movement attacks, and thus they are vulnerable to reputation risks. Through a literature review, the chapter demonstrates how brands re late to boycott/brand rejection, buycott, discursive, and lifestyle political consumerism. The concluding discussion suggests topics for future research. Keywords: boycott, buycott, discursive, labelling, lifestyle A columnist for the New York Times recently argued that online campaigns “against brands have become one of the most powerful forces in business, giving customers a huge megaphone with which to shape corporate ethics and practices, and imperiling some of the most towering figures of media and industry.”1 Regardless if he is correct or not in his assessment of the strong power of brand-focused online activism, without a doubt brands play imperative roles as targets and arenas for political consumerism, par ticularly in present times. -
Blockbusters
BLOCKBUSTERS HIT-MAKING, RISK-TAKING, AND THE BIG BUSINESS OF ENTERTAINMENT ANITA ELBERSE HENRY HOLT AND COMPANY NEW YORK 14 BLOCKBUSTERS sector's most successful impresarios are leading a revolution, trans forming the business from one that is all about selling bottles— high-priced alcohol delivered to "table customers" seated at hot spots in the club—to one that is just as much about selling tickets Chapter One to heavily marketed events featuring superstar DJs. But I'll also point to other examples, from Apple and its big bets in consumer electronics, to Victoria's Secret with its angelic-superstar-studded fashion shows, and to Burberry's success in taking the trench coat digital. As these will show, many of the lessons to be learned about blockbusters not only apply across the entertainment industry— they even extend to the business world at large. BETTING ON BLOCKBUSTERS n June 2012, less than two weeks after the news of his appoint ment as chairman of Walt Disney Pictures had Hollywood in- siders buzzing, Alan Horn walked onto the Disney studio lot. The well-liked sixty-nine-year-old executive ("I try to be a nice person almost all the time, but next to Alan Horn I look like a com plete jerk," actor Steve Carell had joked during Horn's good-bye party at Warner Bros.) was excited about joining Disney, which he described as "one of the most iconic and beloved entertainment companies in the world." But he also knew he had his work cut out for him, as Disney Pictures had posted disappointing box-office results in recent years. -
Business Intelligence and Geographic Information System Lifecycle Architecture Using Cloud Computing for Smart Community
North Carolina Agricultural and Technical State University Aggie Digital Collections and Scholarship Theses Electronic Theses and Dissertations Spring 2015 Business Intelligence And Geographic Information System Lifecycle Architecture Using Cloud Computing For Smart Community Rawan Sendi North Carolina Agricultural and Technical State University Follow this and additional works at: https://digital.library.ncat.edu/theses Recommended Citation Sendi, Rawan, "Business Intelligence And Geographic Information System Lifecycle Architecture Using Cloud Computing For Smart Community" (2015). Theses. 267. https://digital.library.ncat.edu/theses/267 This Thesis is brought to you for free and open access by the Electronic Theses and Dissertations at Aggie Digital Collections and Scholarship. It has been accepted for inclusion in Theses by an authorized administrator of Aggie Digital Collections and Scholarship. For more information, please contact [email protected]. Business Intelligence and Geographic Information System Lifecycle Architecture using Cloud Computing for Smart Community Rawan Sendi North Carolina A&T State University A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Department: Computer System Technology Major: Technology Management Major Professor: Dr. Ibraheem Kateeb Greensboro, North Carolina 2015 ii The Graduate School North Carolina Agricultural and Technical State University This is to certify that the Master’s Thesis of Rawan Sendi has met the thesis requirements of North Carolina Agricultural and Technical State University Greensboro, North Carolina 2015 Approved by: Dr. Ibraheem Kateeb Dr. Evelyn Sowells Major Adviser Co-advisor Dr. Clay Gloster Dr. Naser El-Bathy Committee Member Committee Member Department Chair Dr. Sanjiv Sarin Dean, The Graduate School iii © Copyright by Rawan Sendi 2015 iv Biographical Sketch Rawan Sendi was born and raised in a small industrial city in the west region of Kingdom of Saudi Arabia where she spent her childhood. -
TROUBLING SIGNS IBM Head Ginni Rometty Cannot Find a Way to Stimulate Growth IBM COMPANY
TROUBLING SIGNS IBM head Ginni Rometty cannot find a way to stimulate growth IBM COMPANY LITTLE BIG BLUE IBM The turnover of the US technological icon has been shrinking for years. If superbrain Watson fails to bring about the turnaround, CEO Virginia Rometty will probably have to go. For Virginia Marie Rometty (59), called Ginni, the domination of the world is only a matter of time. At the end of October, at her in-house exhibition in Las Vegas, the chief executive of IBM announced that in five years her computer technology will influence “every decision” on this planet. The task for IBM's superbrain Watson is clear – it must solve “the biggest problems of the world.” In a few years, this market, called Cognitive Computing, is expected to be worth an incredible two trillion dollars. Rometty claims that more than one billion people will be using the in-house “moonshot” technology as early as 2017. The magic word is Artificial Intelligence (AI). With such a pitch a techie from the Silicon Valley would certainly have the chance for a life-sustaining venture capital shot. But IBM is not a new company – even though Rometty likes to describe her Big Blue as a “105-year old start-up.” ► JANUARY 2017 manager magazin 65 PHOTO [M]: BEN BAKER / REDUX / LAIF / / REDUX BAKER [M]: BEN PHOTO COMPANY IBM The large corporation lacks the most of HP, the other US technological Rometty has pursued this goal important criterion for this type of legend. It was disrupted personally. using all available means. After all, company – dynamism. -
COMMUNICATION and the CITY: VOICES, SPACES, MEDIA Leeds, June 14-15 2013
COMMUNICATION AND THE CITY: VOICES, SPACES, MEDIA Leeds, June 14-15 2013 PARALLEL SESSIONS 1 Friday June 14, 15:15-16:45 METHODS AND THEORIES FOR URBAN COMMUNICATION RESEARCH Lecture Theatre G.12 Chair: Simone Tosoni 1. Repositioning the visual essay and panoramic photography as instruments for urban research and communication Luc Pauwels, University of Antwerp 2. The challenge of the city to audience studies: Some methodological considerations on the exploration of audiencing amidst the complexity of mediated urban practices Seija Ridell, University of Tampere Simone Tosoni, Catholic University of Milan 3. Spatial materialities: Co-producing actual/virtual spaces Greg Dickinson, Colorado State University Brian L. Ott, University of Colorado Denver 4. Spatialising narratives of place Marsha Berry, RMIT University James Harland, RMIT University William Cartwright, RMIT University THE LEEDS MEDIA ECOLOGY PROJECT: MAPPING THE NEWS IN/OF THE CITY Cinema 2.31 Chair: Kate Oakley 1. Introduction to the Leeds media ecology Stephen Coleman, University of Leeds 2. Interviewing local news providers Judith Stamper, University of Leeds Jay G. Blumler, University of Leeds 3. A week in news – media content and survey analysis Chris Birchall, University of Leeds Katy Parry, University of Leeds 4. News, audiences and publics Nancy Thumim, University of Leeds 1 PARALLEL SESSIONS 2 Friday June 14, 17:00-18:30 MEMORY, HERITAGE, HISTORY AND URBAN IDENTITIES Conference Room 1.18 Chair: Peter Haratonik 1. Spaces of remembrance: Identity, memory and power on the streets of Belfast John Poulter, Leeds Trinity University College 2. The museums of Greenville, South Carolina: Contested racial histories of the city Jeremiah Donovan, Indiana University 3. -
Microsoft, Northern Securities Cases Paved Way for Google Antitrust Sh
Microsoft, Northern Securities cases paved way for Google antitrust sh... https://www.mlexwatch.com/articles/9714/print?section=ftcwatch MLex US | 1776 I (Eye) St. NW, Suite 260, Washington DC 20006 Have a news tip for FTCWatch? Send an e-mail to [email protected]. [email protected] | Privacy Policy | Cookie Settings Microsoft, Northern Securities cases paved way for Google antitrust showdown By Claude Marx Published on November 9, 2020 in Issue 994 With high risk comes the potential for great reward. That’s a pivotal part of the thought process for senior antitrust officials when they consider suing prominent companies. The Department of Justice’s Oct. 20 announcement that it and 11 states are suing Google for violations of the Sherman Act is the latest in a series of big antitrust cases resembling a high-wire act. Two cases that laid the foundation were the agency’s litigation against Microsoft and Northern Securities Co. Douglas Melamed, the deputy assistant attorney general when the DOJ filed its 1998 lawsuit against Microsoft, recalled in an FTCWatch interview that initially officials knew they had the law on their side. Still, they questioned whether the company crossed the antitrust line and whether the agency had enough witnesses and documents to support its case. “There wasn’t anybody who thought this was a lock. But the feeling was this was important and the right thing to do. In cases like this, you take your chances,” he said. The DOJ and 20 states sued the software giant for using the dominant position of its Windows operating system to force computer makers to exclude a browser made by Netscape on their PCs. -
Contentious Politics, Culture Jamming, and Radical
Louisiana State University LSU Digital Commons LSU Master's Theses Graduate School 2009 Boxing with shadows: contentious politics, culture jamming, and radical creativity in tactical innovation David Matthew Iles, III Louisiana State University and Agricultural and Mechanical College, [email protected] Follow this and additional works at: https://digitalcommons.lsu.edu/gradschool_theses Part of the Political Science Commons Recommended Citation Iles, III, David Matthew, "Boxing with shadows: contentious politics, culture jamming, and radical creativity in tactical innovation" (2009). LSU Master's Theses. 878. https://digitalcommons.lsu.edu/gradschool_theses/878 This Thesis is brought to you for free and open access by the Graduate School at LSU Digital Commons. It has been accepted for inclusion in LSU Master's Theses by an authorized graduate school editor of LSU Digital Commons. For more information, please contact [email protected]. BOXING WITH SHADOWS: CONTENTIOUS POLITICS, CULTURE JAMMING, AND RADICAL CREATIVITY IN TACTICAL INNOVATION A Thesis Submitted to the Graduate Faculty of the Louisiana State University and Agricultural and Mechanical College in partial fulfillment of the requirements for the degree of Master of Arts in The Department of Political Science by David Matthew Iles, III B.A., Southeastern Louisiana University, 2006 May, 2009 ACKNOWLEDGEMENTS This thesis was completed with the approval and encouragement of my committee members: Dr. Xi Chen, Dr. William Clark, and Dr. Cecil Eubanks. Along with Dr. Wonik Kim, they provided me with valuable critical reflection whenever the benign clouds of exhaustion and confidence threatened. I would also like to thank my friends Nathan Price, Caroline Payne, Omar Khalid, Tao Dumas, Jeremiah Russell, Natasha Bingham, Shaun King, and Ellen Burke for both their professional and personal support, criticism, and impatience throughout this process.