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ADOPTION COUNSELING the Last Step Before Their Forever Home! the WHY Understanding the Value of Adoption Meetings the WHY: a FOREVER HOME IS MADE, NOT FOUND

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ADOPTION COUNSELING the Last Step Before Their Forever Home! the WHY Understanding the Value of Adoption Meetings the WHY: a FOREVER HOME IS MADE, NOT FOUND ADOPTION COUNSELING The last step before their forever home! THE WHY Understanding the Value of Adoption Meetings THE WHY: A FOREVER HOME IS MADE, NOT FOUND Adoption Meetings help to make an animal’s new home into a forever home through: Understanding Unique Needs Helping adopters talk through their new pet’s unique needs in the context of their home Recommending Best Practices Sharing our standard tips and tricks for a smooth acclimation and for compassionate life-long care HSHV Resources Continuing to build the relationship with HSHV by informing adopters of our great classes, behavior help line, clinic, and more! APPROVAL PROCESS VERSUS ADOPTION MEETING What’s the difference? The approval process asks “Is this a good match?” (handled by Adoption Desk staff) The adoption meeting asks “What tools can we give the adopter to make this adoption successful and lifelong?” (handled by staff and volunteer Adoption Counselors) Fluidity between the approval and meeting Think of the adoption approval and adoption meeting like one conversation The role of the adoption meeting Checklist By starting the checklist first, Adoption Desk staff can help you know what is most important to this animal and this adopter so we can tailor the adoption meeting There is also overlap between the above questions. We don’t want to repeat anything unnecessarily. PART I: THE WHAT An Outline of Adoption Meetings THE WHAT: AN OUTLINE OF ADOPTION MEETINGS Adoption Meeting Checklist Highlighted Topics for this Meeting Unique Needs for the Animal Acclimation and Lifelong Care Veterinary Care: Past, Present, and Future HSHV Resources Best Practices for Successful Adoption Meetings What’s in an Adoption Folder ADOPTION MEETING CHECKLIST HOW TO USE THE CHECKLIST Adoption Desk staff Adoption Counselor Check off any checkbox Go over any unchecked item that either: checkbox You have sufficiently If it is already marked off, reviewed during the skip over this topic; it’s approval process OR covered! Is not relevant or needed for Most every checkmark topic this adopter or animal is supported by a document to help you feel confident about what to cover with the adopter HIGHLIGHTED TOPICS FOR THIS MEETING Adoption Desk staff Adoption Counselor During the Approval Before the adoption meeting conversation Adoption Desk you should review the staff gets to know what topics highlighted topics listed and are going to be important to this ensure you are comfortable adopter in order to ensure a discussing them. successful adoption. Adoption It is okay if you are not an expert as Desk staff may therefore long as you know where to find recommend emphasizing one help! of the standard topics on the During the adoption meeting checklist or may recommend a you will want to focus on these specific document which they topics and ensure the adopter will print for you. feels confident Your resources include hshv.org, our hshv books and resources, and of course asking staff! Don’t forget there is a printer at the Adoption booths! UNIQUE NEEDS FOR THIS ANIMAL Cats & Dogs Adoption Recommendations: the Adoption Desk staff will either print this form for you or check it off the list if there is not one for this animal. More on this later! Owner Relinquish Profile: the Adoption Desk staff will go over this at time of approval. Medical Summary: Any severe/lifelong medical complications (read over with adopter) Long-term or current medical conditions Handouts to review: the Adoption Desk staff will write in and print out any medical handouts you will need to review with adopters. Any significant medical needs will have been at least preliminarily discussed at time of approval. Medications – review of medications animal is currently taking and instructions to continue Current Medications: the Adoption Desk staff will write in any medications you will need to review and grab for the adopter. Any current medications will have been at least preliminarily discussed at time of approval. More on this later! ACCLIMATION AND LIFELONG CARE Cats Acclimation Period: Bringing Your New Cat Home Initial stress signs, Small low-stress acclimation space, Comfort items, Adjustment time, Non- invasive and supervised family/child introductions, Not overhandling, Patience Introduction to Current Pets: Cat to Cat Introductions and/or Cat to Dog or Dog to Cat Introductions Interaction Waiver Cat to Cat: Patience, Separation, Scent swapping, Controlled/supervised introductions, Positive reinforcement Cat to Dog: Let cat settle in first, Cat sets pace, Reward calm dog behavior, Don’t force interaction, Let cat move freely, Safe hiding places, Keep dog on leash Litterbox: Your New Cat and the Litter Box Quiet easily accessible location, Appropriate number of boxes, Type of boxes and litter, Scooping and cleaning, Relocating, Contact behavior helpline asap if issues Enrichment and Play: Cat Toys & How to Use Them and/or Rough Kitten Play Health/behavioral benefits, Appropriate toys, Play mimics predator sequence, Breaks Knowing aggression vs. play, Provide enriched environment and playtime, Redirecting, What not to do: don’t play with hands/feet and no physical punishment ACCLIMATION AND LIFELONG CARE Cats, cont. Scratching: Managing Scratching and Trimming Cats Claws Scratching is natural, Types/number/location of scratchers, Redirecting and praise, Deterrents Nail anatomy, Ensure cat/person comfortable, Encouragement/distraction/rewards, Don’t take too long, Proper equipment, Teamwork (another person in house, vet, etc.) You may see a Declaw Waiver with your paperwork. This is part of the approval process Adoption Desk staff handles so you do not need to review it again. Safety: Kitten Proofing Your Home Look at home through eyes of cat, Remove access to dangers/getting stuck ACCLIMATION AND LIFELONG CARE Dogs Acclimation Period: Bringing Your New Dog Home and Crate Training Your Dog Consistency, Low-stress confinement for first few days, Keeping on leash Crate is positive not a punishment, Appropriate size, Process of how to introduce to crate Introduction to Current Pets: Dog to Dog Introductions and/or Cat to Dog or Dog to Cat Introductions Interaction Waiver Dog to Dog: Neutral territory intro, Pack walks, Don’t force interaction, Short/positive interactions with breaks, Be patient, Keeping separate spaces/resources Dog to Cat: Keep resident cat’s routine, Supervise visits, Separate when unattended, Leashing dog at all times, Redirect inappropriate and reward good behavior, Separate resources, Can take a long time Training: Learn to Earn and HSHV Dog Training Dog should work for what he/she receives, Outlet for natural behavior, Consistency, Establish immediately, Practice HSHV dog training promotes positive reinforcement, making good decisions, problem solving, strengthens bonds between owner and dog, effective communication; all proceeds go to HSHV ACCLIMATION AND LIFELONG CARE Dogs Enrichment and Play: Dog Essentials and How to Use Them Pick appropriate toys to satisfy natural dog behaviors and provide enrichment, Pick appropriate walking tools House Training: Re-House Training Your Adult Dog or House Training Your Puppy Recognize signals, Establish a routine, Supervise, Praise, Interrupt mistakes in the moment, Never punish, Cleaning VETERINARY CARE: PAST, PRESENT, AND FUTURE Cats and Dogs Essential Medical Information for Your New Dog or Essential Medical Information for Your New Cat Common initial symptoms, When to seek vet help, Vaccines/test/preventative given in shelter and needed after-shelter, Potential after-shelter recommendations and difference between Shelter vs. Outpatient medicine Welcoming adopters to HSHV Clinic through 60 Day Discounted Health Exam: 60–day Discounted Health Exam Waiver- (Exam only will be discounted for 60 days) (Medications for common shelter ilnesses will still only be discounted through the first ten days of adoption) Feeding (see side of sample food bag for dry food instructions) Amount/frequency, Process of changing, What/when we feed in shelter 24PetWatch Trial of Insurance (see flyer- http://www.petpoint.com/downloads/24PetWatch_Coverage_Chart.pdf Importance of activating within 7 days, Coverage up to $3000 for select illnesses and accidents Microchipping (see flyer) What is a microchip, How to update info (a.k.a. membership information), What to do if non-24Petwatch microchip HSHV RESOURCES Cats & Dogs Pit Bull Specific: invitation to Pit Pals Facebook group Behavior Helpline: answered by Behavior Team staff and a select few trained volunteers, returned calls within ~48hrs Visiting hshv.org: adoptions > New Adopter Info and Services > Behavior Help Paws to Shop: review shopping list with adoption recommendations, online store, competitive prices with pet stores Donations: our wishlist, our amazon.com wishlist, need for towels, point out donation contact number on folder Identification and Intake: calling Intake Department if pet is lost, complimentary HSHV tag Returns and refunds: HSHV will always welcome one of our animals back, but cannot guarantee a refund REMEMBERING THE WHY: TOP REASONS FOR RETURNS TO SHELTER Cats Dogs 1. Incompatible with 1. Incompatible with Other Pets Other Pets 2. Allergies 2. Aggression to 3. Not Litter Trained Animals 3. Aggression to People 4. Too Big or Energetic BEST PRACTICES FOR SUCCESSFUL ADOPTION MEETINGS BEST PRACTICES: TIME MANAGEMENT Adoption counseling is a balance between providing great information and being respectful of an adopter’s time (the adopter you’re speaking with, as well as the adopters waiting for meetings!) An adopter will only soak in so much information, so the more tailored the adoption meeting, the more it will help make for a successful adoption Strive for a duration of 15-30 minutes total per meeting depending on the adopter’s prior experience and animal’s needs (healthy and easygoing vs. special needs) BEST PRACTICES: A CONVERSATIONAL APPROACH Try to start each adoption meeting and each checklist item with a question. That way you have an idea of the adopter’s comfort level with the topic and can tailor the discussion to meet their needs. Examples: “Hi! I’m your adoption counselor.
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