Vodafone Group Plc Corporate Social Responsibility Report 2003/04 for the Year Ended 31 March 2004
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Vodafone Group Plc Corporate Social Responsibility Report 2003/04 For the year ended 31 March 2004 Being a responsible business How we’re doing Vodafone Group Plc Corporate Social Responsibility Report 2004 02 About this report Local reporting This, our fourth Corporate Social Scope and data This report focuses on the CSR performance of Responsibility (CSR) Report, covers the Group. We encourage operating companies the year ended 31 March 2004 (2003/04). The data cover 15 of our 16 operating to produce their own CSR reports addressing companies. Although Vodafone Albania the concerns of local stakeholders. In 2003/04, CSR is about being responsible in the way (representing less than 0.2% of our customer we developed guidelines on local reporting we run our business and interact with society base) is excluded, it is becoming increasingly and a toolbox resource, to maintain a level of and the environment. Our reporting focuses involved in our Group-wide CSR programmes, consistency of reporting and to enable good on the issues that our stakeholders consider is starting to contribute data, and will be reporting practices to be shared across to be most important. Our stakeholder included in next year’s report. the business. consultation in 2003 (see page 20) helped to identify our priorities. In particular, we have Our associates and investments are not Reports from our operating companies are highlighted five issues for coverage: consumer included in the data, although we work with available in Greece, Ireland, Italy and the issues; social products and services; mobiles these companies on CSR issues, and some of Netherlands for the financial year 2002/03 – and health; concerns around our supply chain; their case studies are included in this report ahead of our target to publish five local reports and the reuse and recycling of mobile phones. and on our website. Our non-mobile by June 2005. CSR country reports for the financial year 2003/04 are also expected for This report aims to provide a balanced telecommunications businesses (5.5% of Germany, New Zealand, Portugal, Spain and account of our performance on environmental turnover) and network of franchised retail the UK. and social issues, including the positive and outlets are not included in our CSR reporting. negative impacts of our business. It provides We collect information on environmental All references to “Vodafone”,“Vodafone Group”, an overview of our CSR activities. Please impacts and community contributions using “the Group” or “we” within this report mean visit our regularly updated website for a web-based data collection system called Vodafone Group Plc and its operating companies. more detailed information, including Envoy. Data are collected twice a year for Group further performance data, case studies purposes, but more frequently in some and position papers. operating companies by local management. See www.vodafone.com/responsibility Group guidelines on data collection and Feedback A table on our website shows which reporting define the key performance We welcome your feedback on our CSR core and telecoms sector indicators indicators and require all operating companies performance and your views on this report. of the Global Reporting Initiative have to document sources of data, check data Please contact: been used in our reporting. accuracy and have data signed off by a senior See www.vodafone.com/responsibility/gri executive. Data are checked and consolidated Charlotte Grezo at Group level. Inevitably, some data contains Director of Corporate Responsibility Further information on corporate governance estimations and extrapolations from measured and directors’ remuneration can be found in samples, but overall the quality is improving. Faraday House our Annual Report and Accounts for the year The Connection ended 31 March 2004 and/or the Annual Deloitte & Touche LLP has reviewed our Newbury, Berkshire, RG14 2FN Review and Summary Financial Statements for environmental and community data collection United Kingdom the year ended 31 March 2004. and reporting processes. See their independent assurance statement on page 23. [email protected] See our website www.vodafone.com/responsibility for further details of our CSR performance Contents 2 Chief Executive’s message 10 Mobile phones, masts and health 19 Foundations and social investment 3 Group Chief Operating 12 Supply chain 20 Managing CSR Officer’s message 14 Reuse and recycling of mobile phones 23 Assurance 4 Impact of mobile phones on society 16 Environmental impacts of 24 CSR objectives and commitments 6 Responsible marketing, content and use our operations 27 Performance and data summary 8 Services that make a difference 18 Employees To keep the environmental impact of this document to a minimum we have given careful consideration to the production process. The paper is 75% recycled from de-inked post-consumer waste, manufactured in the UK at mills with ISO 14001 accreditation. This document was printed by The Beacon Press, a company accredited to ISO 14001 and EMAS registered, using vegetable-based inks. Consultancy by Context Concept design by The Team Final design and typesetting by Barrett Howe Plc Vodafone Group Plc Corporate Social Responsibility Report 2004 Corporate Social Responsibility Report 2004 Vodafone Group Plc 02 1 Operating Associate Partner Investment Companies Companies Networks About this report Local reporting This, our fourth Corporate Social Scope and data This report focuses on the CSR performance of Responsibility (CSR) Report, covers the Group. We encourage operating companies the year ended 31 March 2004 (2003/04). The data cover 15 of our 16 operating to produce their own CSR reports addressing companies. Although Vodafone Albania the concerns of local stakeholders. In 2003/04, CSR is about being responsible in the way (representing less than 0.2% of our customer we developed guidelines on local reporting we run our business and interact with society base) is excluded, it is becoming increasingly and a toolbox resource, to maintain a level of and the environment. Our reporting focuses involved in our Group-wide CSR programmes, consistency of reporting and to enable good on the issues that our stakeholders consider is starting to contribute data, and will be reporting practices to be shared across to be most important. Our stakeholder included in next year’s report. the business. consultation in 2003 (see page 20) helped to identify our priorities. In particular, we have Our associates and investments are not Reports from our operating companies are highlighted five issues for coverage: consumer included in the data, although we work with available in Greece, Ireland, Italy and the issues; social products and services; mobiles these companies on CSR issues, and some of Netherlands for the financial year 2002/03 – and health; concerns around our supply chain; their case studies are included in this report ahead of our target to publish five local reports and the reuse and recycling of mobile phones. and on our website. Our non-mobile by June 2005. CSR country reports for the financial year 2003/04 are also expected for This report aims to provide a balanced telecommunications businesses (5.5% of Germany, New Zealand, Portugal, Spain and account of our performance on environmental turnover) and network of franchised retail the UK. and social issues, including the positive and outlets are not included in our CSR reporting. negative impacts of our business. It provides We collect information on environmental All references to “Vodafone”,“Vodafone Group”, an overview of our CSR activities. Please impacts and community contributions using “the Group” or “we” within this report mean visit our regularly updated website for a web-based data collection system called Vodafone Group Plc and its operating companies. more detailed information, including Envoy. Data are collected twice a year for Group further performance data, case studies purposes, but more frequently in some and position papers. operating companies by local management. See www.vodafone.com/responsibility Group guidelines on data collection and Feedback A table on our website shows which reporting define the key performance We welcome your feedback on our CSR core and telecoms sector indicators indicators and require all operating companies performance and your views on this report. of the Global Reporting Initiative have to document sources of data, check data Please contact: been used in our reporting. accuracy and have data signed off by a senior See www.vodafone.com/responsibility/gri executive. Data are checked and consolidated Charlotte Grezo at Group level. Inevitably, some data contains Director of Corporate Responsibility Further information on corporate governance estimations and extrapolations from measured and directors’ remuneration can be found in samples, but overall the quality is improving. Faraday House our Annual Report and Accounts for the year The Connection ended 31 March 2004 and/or the Annual Deloitte & Touche LLP has reviewed our Newbury, Berkshire, RG14 2FN Review and Summary Financial Statements for environmental and community data collection United Kingdom the year ended 31 March 2004. and reporting processes. See their independent assurance statement on page 23. [email protected] About Vodafone Vodafone Group Plc is the world’s leading mobile speed when downloading games and ringtones. Operating Companies telecommunications company, with a significant Customers will also be able