Metlifecare Residents Go Hi-Tech
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Residents’ and staff news from MOREINSTORE 18 How we care Metlifecare redefines aged care 05 Red Beach Next generation village gets green light Metlifecare residents go hi-tech August 2017 / ISSUE 02 RETIREMENT LIVING - VILLAS & APARTMENTS - - SUPPORTED LIVING - - CARE HOME - ENQUIRE NOW 09 444 6790 WE’VE THROWN AWAY THE RULEBOOK FOR AGED CARE AND REPLACED IT WITH A MENU GREENWICH GARDENS 5 Greenwich Way, Unsworth Heights, Auckland02 metlifecare.co.nz FROM THE CEO’S DESK where they can enjoy meals, including from a selection of Simon Gault’s MORE IN STORE signature dishes, as they would in a MAGAZINE family home. The care home’s founding resident, 96 year old Jean, said it was the Contents: retirement ‘paradise’ she’d dreamed of – only it was on land and not a cruise ship! Page 3 With Jean, her daughter Heather chose From the CEO’s desk the care home because its philosophy Page 4 matched her own – as a nurse, she had News RETIREMENT LIVING seen too many care homes she wouldn’t - VILLAS & APARTMENTS - Metlifecare CEO Glen Sowry consider for her mum. “How you care Page 8 - SUPPORTED LIVING - for our older people aligns with my Big Hearted in looks ahead to the next the community - CARE HOME - financial year own philosophy – I know I’m handing over mum’s care to an amazing team Page 14 As we wrap up one financial year of people, who will care for her like she Big Hearted Award and head into the next, I’m very excited was family. Greenwich Gardens’ care winners ENQUIRE NOW about what lies in store for Metlifecare. home is the best reward for me. Once As we close what’s been a very full-on mum decided she wanted to have more Page 16 The glory days of 09 444 6790 care, I was so happy to have found the year for the Company, the months ahead Peter Snell promise more activity that will hone amazing staff here, who will continue, our focus on our three strategic goals beyond the amazing welcome of her first Page 18 of Customer Experience, Commercial day, to be there for mum.” How we care at Intensity and Accelerated Growth. Metlifecare As we continue to open and develop Over the last few months, we’ve new care homes and villages, our teams Page 22 Metlifecare residents concentrated our efforts on developing remain focused on optimising the go hi-tech a care model that not only delivers resident journey at every touchpoint. outstanding care by professional and At Metlifecare, we understand that Page 24 compassionate staff, but ensures it meets each customer - be they a resident, Happenings and exceeds the needs of our current and prospective resident, family or friend future residents. Our philosophy of care - is unique and so are their needs, so Page 34 Compliments translates into how we design, build and we work hard to tailor solutions and operate care homes - in essence, we’ve outcomes to best meet their needs. thrown out the rulebook and replaced it with what we believe is aged care of the future. Our care teams support and Publisher PlusOne Creative Design Radiation enable residents’ independence by Editor Dominique Crikemans getting to know them and what matters Cover Ubol de Ronde, to them, and enabling their choices resident atThe Orchards about their own care. We know this model is transformative for residents’ For all editorial enquiries, please contact the editor at [email protected] wellbeing because it encourages greater interaction and provides a more home- Metlifecare’s More in Store magazine like environment where they can spend has a distribution of 7000 and is quality time with family and friends. available online at metlifecare.co.nz Jean’s arrival at Greenwich Gardens care “This is the paradise I’d dreamed of home was a family affair. retiring to – only it’s on land.” I’m convinced that if we continue to Case in point is our newest care focus on our core strategic goals, with home with 48 care rooms at Greenwich each customer firmly in our sights, we PO Box 37463, Parnell Gardens in Auckland’s Unsworth Heights. can help to make Jean’s and many more Auckland 1151 The care home, which welcomed its first like her, the ‘paradise’ she dreamed of. metlifecare.co.nz WE’VE THROWN AWAY THE RULEBOOK FOR resident on 24 July, has been designed 0800 909 303 based on a household model. Residents live in smaller groups of 12-16, with their AGED CARE AND REPLACED IT WITH A MENU own lounge, kitchen and dining room /metlifecare GREENWICH GARDENS 5 Greenwich Way, Unsworth Heights, Auckland 03 metlifecare.co.nz metlifecare.co.nz MORE IN STORE AUGUST 2017 Metlifecare purchases Metlifecare new Botany site In April Metlifecare announced the appoints acquisition of a new site located in the Auckland suburb of Botany. The company intends to invest $140 million developing new Directors the 2.38 hectare site at 197 Botany Road, which is adjacent to the Pakuranga Golf Club. The company intends to build a two- level development with around 160 units, offering independent living units, serviced apartments and care. Chief Executive Glen Sowry said that the site provides an excellent opportunity for Metlifecare to develop a high-quality village in a prime area, which is underserved in retirement living options. “This site fits with our vision to create unique villages which integrate with their local surroundings to become retirement destinations. The fabulous outlook over the neighbouring golf course offers us the Mark Binns Rod Snodgrass opportunity to build a ‘country club’ style village in an area exceptionally well serviced Metlifecare has appointed two new Directors, Mark Binns and with nearby local amenities including Rod Snodgrass, as Independent Directors to the Board, effective 1 shopping, sporting, recreational and medical August 2017. The new appointments follow the resignation of the two facilities.” Infratil directors, Kevin Baker and William Smales in April. Mr Sowry said the new site met Mark Binns, current CEO of Meridian Energy, brings with him Metlifecare’s strict investment criteria. “We a wealth of experience in construction, property development and have a disciplined approach to ensuring any asset management. Mark brings valuable skills including extensive new site is both value-accretive and aligned experience of operating in highly competitive environments. to our investment strategy, the criteria for which include demographics, median market Rod Snodgrass, formerly CEO of Spark Ventures, started his pricing, home ownership levels and growth early career training as a chartered accountant with Ernst & Young rates. The site is in an area with ongoing before moving into corporate roles with Fletcher Challenge Energy growth and an excellent demographic profile. and then telecommunications. Rod’s 19 year career with Spark New We are therefore confident it ticks those Zealand/Telecom was varied and gave him exposure to operational boxes.” and general management, product and strategic development. “We have also considered the existence Metlifecare Chair Kim Ellis noted that the Board is looking forward of a number of other retirement living options to the strong strategic focus and challenge that the new Directors in the wider area, including two of our own will bring to the organisation. “Mark and Rod bring considerable villages, and our projections show that there listed company experience and specific skill sets to the Board that is sufficient future demand to accommodate will complement the existing experienced directors, whilst also these offerings. Additionally, we are confident challenging our thinking and providing new insights”. that the uniqueness of each of our villages, combined with the outstanding Metlifecare residential living experience, will ensure that they remain highly competitive.” 04 NEWS Artist impression only Resource consent achieved for Metlifecare Red Beach Village Metlifecare Limited announced on 3 August it has been thresholds. “While the revised scheme is less intensive, granted a resource consent for the development of a new we are confident this retirement village concept will be retirement village on its five hectare site at Red Beach, well received by the community and adds significant on Auckland’s Hibiscus Coast. Chief Executive Glen value to the company. Our modelling indicates that each Sowry said the new village would be different to anything completed unit will add approximately 25% of its value to Metlifecare has done before. our net assets,” he said. “After our original resource consent application was The village is expected to be built over approximately declined in November 2016, we took the opportunity to four years, with site works set to commence in October start again with some bold ideas about how we will meet 2017 and the first units planned for completion by mid- the needs and expectations of our next generation of 2019. Mr Sowry said the new scheme provided the residents while also becoming an integral part of the local company with a staging flexibility which did not exist in the community.” previous scheme, allowing construction to be accelerated according to demand. “We believe the new design, which we have developed in collaboration with local residents and Council, represents Artist impression only a whole new approach to retirement living and aged- care support. We have created an urban neighbourhood precinct which combines all the benefits of a fit-for- purpose retirement village within a wider community environment that promotes and enables inter-generational and social integration, both of which we believe will become increasingly important to residents in the future.” Mr Sowry said the new village will comprise around 320 units and beds, providing the full continuum of independent living and care apartment options including villas, manor houses, apartments and hospital-level care.