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Welcome to Hell Bay

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Welcome to Hell Bay Welcome to Hell Bay This guide contains useful information about the hotel, Bryher and the wider Isles of Scilly that may be useful during your stay, Of course, if you need any help, please don’t hesitate to contact Reception on 150 Hell Bay Hotel Accounts Cash, sterling traveller’s cheques, personal cheques and most debit or credit cards including American Express may be used to settle your account. Personal cheques with a guarantee card and traveller’s cheques accompanied by a passport may also be cashed at reception. Alarm Calls You may set a wake up call via the telephone in your suite. To do this, lift the handset and dial *46 followed by the time you require using the 24 hour clock (i.e. *46 0700). Bar Morning coffee is available from 10.00am and the bar opens at 11.00am. An extensive lunch menu is available from 12.00pm until 2.00pm and afternoon tea is served from 2.00pm until 5.00pm. Boating Times of boat trips are written on the notice boards in the reception entrance. There is not a regular timetable and all boat trips are advertised one day ahead. Boating is dependant on the tides. There are two high and two low tides within each 24 hour period. Reception can give you more information on the tides and suitable times to walk between Bryher and Tresco. Departure If you have not informed reception of your departure details, we ask you do with at least two days’ notice prior to your departure date so we are able to arrange your boating and transportation to either the airport or Scillonian. We respectfully ask you to vacate your room by 10.30am on the day of departure but will gladly help with the storage of your luggage until a later departure and you are, of course, welcome to continue using our facilities. Dining Breakfast 7.45am until 9.45am Lunch 12.00pm until 2.00pm Children’s Suppers 5.30pm or 6.30pm Dinner 6.45pm until 9.00pm Lobster can be supplied, subject to 24 hours notice and availability. Please note a surcharge applies. Early Departures Please contact the restaurant staff the night before and we will gladly arrange an early breakfast for you. Room Service is available from 07.45am until 08.30pm. For room service, either ring 161 or order at the Bar where menus will be supplied. We kindly ask that you order breakfast room service with the restaurant staff the evening before. Dogs Welcome Whilst dogs are welcome in guest accommodation, on the terraces and bar area, we regret that they are not permitted in the restaurant where food is being served. Drying Room A drying room is located in the main hotel courtyard between suites 4 and 5. You are free to use this facility for drying anything from swimwear to wet weather clothing and boots. Emergency If you come across an emergency whilst on the island requiring an ambulance, fire brigade, police or coastguard, please ring 999 to summon help. From the hotel you would need to dial 9 for an outside line followed by 999. Please inform a member of staff as quickly as possible if you have had to make an emergency call. Our postcode is TR23 0PR and our phone number is (01720) 422947. Faxes and Photocopying These services are available from reception. We make a charge of 50p per sheet for outgoing faxes and 10p per sheet for photocopying. Fire Precautions The hotel is protected by a fire alarm system. Please familiarise yourself with your nearest escape route. In the case of a fire, the assembly point is situated in the car park area by the Great Pool. If you discover a fire raise the alarm immediately and call 9-999. F - Action en cas d’incendie Si vous découvrez un incendie – donnez l’alarme. 9-999 pour appeler les sapeurs-pompiers. Si possible, luttez contre l’incendie en utilisant le materiel fourni. Si vous entendez l’alarme – quittez les locaux. Fermez toutes les portes derriere vous. Rendez- vous au point de rassemblement – le CAR PARK. D – Verhalten bei Feuer Wenn Sie einen Brand entdecken – alarm auslösen. 9-999 die Feuerwehr zu benachrichtigen. Wenn möglich, das Feuer mit den zur Verfügung stehenden Geräten bekampten. Wenn Sie den Feueralarm hören – Verlassen Sie das Gebäude. Schliessen Sie alle Türen hinter sich. Finden Sie sich an der Meidestelle ein. First Aid For minor injuries, first aid can be provided from reception or help can be summoned for more serious incidents. The Health Centre on St Mary’s can be contacted on (01720) 422628. Gratuities Service charges are not included. However, if you have enjoyed your stay at Hell Bay and wish to show your appreciation you may wish to leave a gratuity at reception. We operate a tronc system, whereby the accumulated gratuities are paid out in equal shares to every member of staff. Internet A wireless connection is accessible from your suite or the Bar and Lounge area, this connection does not require a password. Keys Please hand these into reception if you go out and remember to hand them back before you depart. Laundry There is a laundry bag and price list in your room. Please complete the list and leave it on your bed with the laundry in the bag provided. Laundry will normally be returned the following day. An iron and ironing board are located in your suite for your use. Packed Lunches Please discuss your requirements with the restaurant staff the night before. Pharmaceuticals A small selection of pharmaceutical items is available for purchase at reception. Pillows Feather pillows are available on request. Smoking The hotel operates a non-smoking policy in all guest suites and public indoor areas. Spa Facilities Sadly, our swimming pool, Jacuzzi, sauna, gym, yoga studio and Treatment Shed are currently unable to open in accordance with government Coronavirus restrictions. We apologise for the inconvenience. Open air yoga is available – please see below. Telephone See also Alarm Calls You can use the following internal numbers: Reception - 150, Room service/Bar – 161/163 To call another room dial the room number prefixed by a 1 to make it three digits (i.e. room 1 is 101 and room 12 is 112). To make an outside call, dial 9 followed by the number. All calls will be charged at 15p per unit and will be added to your account. If you have had a message(s) left while you were out, the phone will ring every 30 minutes until answered: • Lift the handset and a voice will say you have a message • To access the voicemail dial 555 then follow the instructions. The password is 1234 • To listen to your message(s) press 1 and to delete the message(s) press 8 • When you have listened to all your message(s) and deleted them place the hand set back and the light will turn off a few seconds later. Transport There is no transport service on the island. We will meet guests on arrival and departure but it is our policy to limit the use of vehicles to an absolute minimum so as not to spoil the essence of Bryher. However, if you have a mobility problem and require assistance to the quays then please discuss your requirements with reception. Valuables The management cannot accept responsibility for any items left in bedrooms. Valuables may be deposited in the safe at reception. Yoga Bryher Yoga classes run every Wednesday and Sunday, each class is an hour long and cost £10.00 per person. Classes are taught by Bryher born Gem and all levels of experience are welcome. Gem also offers private sessions. To book please refer to our Bryher Yoga webpage www.hellbay.co.uk/our-hotel/yoga We are currently delighted to offer outdoor yoga sessions with small group sizes, in accordance with government Coronavirus guidance. Bryher Boating Due to the Coronavirus pandemic, inter-island boating is limited at present, but Tresco Boats are providing a small number of pleasure and scenic trips to other islands. Boat trips are advertised on the notice boards in the Reception entrance and on our website. Please make sure you note which quay th boat is going from (Quay – solid concrete quay near the church or Bar – slipway on the beach). There is no need to book unless stipulated and we are happy to do that for you. Hut 62 Open daily Hut 62 offers motor boat hire, kayaks, stand up paddle boards and sailing dinghies. It’s the perfect way to explore the neighbouring islands at your leisure. To make a booking call them direct on 07979 393206 Fraggle Rock Bar & Café Open daily serving beverages, alcohol, wine, lunches and evening meals. Booking is not always essential but advisable: (01720) 422222. Olivia’s Kitchen at the Vine Serving beverages, lunches and afternoon tea and cakes. Evening meals are also available but you will need to book in advance: (01720) 423168. Bryher Shop & Post Office Open Monday to Saturday 1000-1400, Bryher shop is well stocked with local produce as well as a few luxurious treats. The Post Office is open Monday to Friday 0900-1100. Doctor A surgery is held at Bryher Community Centre every other Thursday when a doctor from St Mary’s Health Centre can be seen. Appointments need to be made by the previous day if possible. If you need to see a doctor on any other day an appointment can be made at the Health Centre on St Mary’s and this can also be arranged through Reception or by calling (01720) 422628.
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