ACI World Report June 2011

20YEARS Message from the Director General Airports Council International Dear Colleagues, Symposium,1991-2011 attended by some 500 members of government and industry from around the As we forecasted in world. Airports were well represented and we last month’s issue May have committed to airports taking a leadership was a busy month for role in convening runway safety teams at working on our priority their airports. We thank Montreal, Toronto and issues with ICAO. Vancouver Airports for their presentations at the Symposium. The runway safety focus is ACI participated in two ICAO events in May. well encompassed within the Airport Excellence The first was an informal briefing to the ICAO (APEX) in Safety8 programme ACI has Council on the economic state of the global launched. The particulars of the Symposium civil aviation industry. Along with ACI, the other conclusions and recommendations are provided organizations providing briefings were IATA, later in this edition but it was recognized that the Civil Air Navigation Service Organization solutions need to come from both a global, top (CANSO), Bombardier and the World Tourism down framework, as well as a local, bottom up, Organization (WTO). Although coming from context. ACI and other industry organizations different perspectives, all of the presentations will sponsor regional workshops to promote echoed common themes stressing the need best practice actions to improve runway safety for governments to recognize that commercial around the world. aviation is a vital economic driver for developed and developing economies around the world and Finally, ACI has been invited to sit on the ICAO their vested interest in supporting the capacity Future Aviation Challenge Team, which will meet demands and facilitation logistics of the industry. in Montreal on 27 June. This is ICAO’s follow Our preliminary discussions suggest that the through on calls to harmonize the outcomes organizations may be interested in developing a of the US-based NextGen and European-based commonly agreed agenda to work on together. SESAR air traffic modernization programmes. Our experience with industry collaboration on The Challenge Team’s purpose is to review the environmental mitigation tells us that we are work of the Technical Team that was established strongest when working jointly. to gain global interoperability. Top officials from the U.S. and Europe as well as industry Another arena which has profited from broad organizations will comprise the Challenge Team collaboration is aviation safety, the subject of the and we are pleased by the recognition of the second ICAO event, the Global Runway Safety airport role. ACI North America and ACI Europe

ACI World Report - June 2011

have been involved in the industry teams for the respective modernization programmes so ACI World we will call upon their knowledge to assure that at ICAO airport interests are accounted for.

Looking forward to our 21st World Annual ICAO Global Runway Safety General Assembly, Conference and Exhibition, Symposium we are able to confirm that Morocco will be our David Gamper host. The opening ceremony is 31 October. See you there! ACI took a leading role in the ICAO Global Runway Safety Symposium, held in Montreal from 24 to 26 May. Director General Angela Gittens spoke in both the Opening and Closing Panels, alongside representatives of other international aviation organizations, who strongly agreed that Angela Gittens a collaborative approach to runway safety would Director General, ACI World produce the best results. ACI also provided speakers on Emergency Response (Ms Deane Johanis, Manager, Emergency Management PLEASE NOTE: Systems, Greater Toronto Airports Authority) The ACI World Geneva Office will be closed and FOD and Wildlife Control (Brett Patterson, permanently on 20 June 2011. Director, Airside Operations, Vancouver Airport Authority). Please visit the ACI Staff page on our website www.aci.aero8 with contact details of all our ACI was a platinum sponsor of the event and current staff. obtained a large and well placed booth where presentations were shown on the ACI APEX in ACI World Safety programme, and ACI work on runway Tel: +1 514 373 1200 safety. ACI staff were on hand throughout to Fax: +1 514 373 1201 promote and explain ACI’s work including safety [email protected] * training courses and safety publications.

Mailing address: Angela Gittens stated that improving runway PO Box 302 safety requires relentless pursuit of an increasing 800 Rue du Square Victoria level of safety, and that this strategic objective Montreal, Quebec H4Z 1G8 requires enhanced collaboration amongst all Canada parties involved. To meet that objective, ACI proposed a new paradigm where the airport Courier address: takes the lead in coordinating all activities on Suite 1810 its site, including all the relevant safety issues 800 Rue du Square Victoria from aprons through the manoeuvring area, and Montreal, Quebec H4Z 1G8 especially the runway, where the big risks lie. Canada Thus the airport should take responsibility for establishing and heading up local runway safety www.aci.aero 8 teams covering runways, taxiways and aprons,

Gittens says, “As ICAO statistics indicate, runway excursions are both the most frequent and the most deadly type of runway accidents that occur. APEX provides a platform to assist our member airports in that goal. “But to drive down the number and severity of incidents, all those involved in safety at the airport must work together to meet that objective – including airports, airlines, pilots, air traffic controllers and the many people on the ground who contribute to delivering safe travel. This close collaboration is critical in order to reduce the potential for accidents and improve airport response in case L - R: Angela Gittens, Director General ACI World; Graham Lake, Director General CANSO; Guenther Matschnigg, of an incident. APEX programme components Senior Vice President IATA; Nancy Graham, Director Air (www.aci.aero8) build on ICAO principles of Navigation Bureau ICAO; Paul McCarthy, Representative to ICAO IFALPA; Tao Ma, First Vice President of the ICAO airport certification in line with Annex 14 and Council. Safety Management Systems (SMS), as well as information transparency. To learn from which form an integral part of the airport’s experience, an APEX database for incident overall Safety Management System. She also information sharing will be based on a non- stated that safety training and best practice punitive, ‘just culture’ environment. ACI will sharing are key elements of a successful runway facilitate a ‘Safety Partners’ network to promote safety improvement strategy. ACI believes that mutual assistance. Gittens says, “Our good incidents and accidents must be investigated fortune in the airport business is that airports fully and lessons learned, and that safety team come in all shapes and sizes…literally. By pairing should assess all actual and potential risks and and partnering within the airport community, causal factors, and provide defenses against we share strengths and knowledge and speed them. The airport operator must be committed progress on operational and safety management to this strategy as the management of the safety targets.” team can be quite an onerous activity in staff time.

Angela Gittens unveiled the new programme At the end of the Symposium the following developed by ACI Airport Excellence (or APEX) issues were agreed: in Safety. The International organizations represented ACI Press Release on Airport Excellence in Safety (“Runway Safety Programme partners”) ACI World Director General Angela Gittens, committed to work together to compile and speaking this week at the ICAO Global Runway promote proven solutions and endorse best Safety Symposium in Montreal, announced a practices, and that: new global safety programme called Airport Excellence in Safety (APEX) designed to help • Runway Safety Teams should be airports worldwide to identify and address safety established locally and hosted by the vulnerabilities. airports; this important role for the airport operator was agreed Click HERE for full Press Release8

• Runway excursions and incursions result in action plans to create runway safety are the main issues but other aspects teams and provide support to those already in such as Bird Strike, FOD should not be place. overlooked • Runway Safety definitions, taxonomies For more information, please contact David and reporting of runway conditions Gamper, ACI World Director Administration and and other safety indicators should be Safety, at [email protected] * harmonized • Communication procedures should be standardized and improved • ICAO should ensure that its Standards and Guidance material are fit for purpose • The implementation of ICAO Standards will be monitored through the Continuous Monitoring Approach The ACI World Global Training (GT) Team were • Technological solutions will be well represented at the Symposium. encouraged, such as: Runway End Safety Areas and Arresting Systems; implementation of more runway approaches using Performance-based navigation (PBN); Aircraft on-board situational awareness systems (e.g. moving maps), guidance and alerting systems (e.g. Airbus Runway Overun Protection System, the technology of which will be shared by the manufacturer); and ICAO-compliant runway and taxiway lighting, markings & signs. Increased training and collaboration will be fostered. L - R: Kevin Caron (ACI GT), Suzanne Acton-Gervais (ACI GT), Nancy Graham (Director Air Navigation Bureau ICAO), Angela Gittensn (Director General ACI World), Tao All the partners have committed to increasing Ma (First Vice President of the ICAO Council), Nathalie the exchange of runway safety information, Zulauf (ACI Member Services) and John Webster (ACI GT). including data held in the ICAO Integrated safety trend analysis and reporting system (i- STARS) database, and to share best-practice documentation, including the newly published Humanitarian Relief Fund Runway Excursion Risk Reduction Toolkit 8, which is available on the ICAO runway safety PLEASE continue web page. donate now to help our colleagues by clicking Lastly, all the partners have committed to help here 8. deliver a series of Regional Runway Safety Seminars over the next two years, which will

ACI World This year it is the turn of founding Aruba to be Standing Committees audited, but as they have wide operational experience, a comprehensive Aerodrome Manual and a full array of SMS manuals, they feel confident of passing the test.

Now the IASC has decided to open up to new members in the Caribbean and Central America, Islands Airport Safety Committee, inviting Jamaica, Trindad and Tobago, Panama, Aruba and are considering, with ACI LAC, how to be David Gamper part of the region’s activities.

What better model could there be for ACI’s APEX programme than a grouping of airports founded on the basis of mutual safety auditing? So when ACI was invited to attend the Islands Airport Safety Committee (IASC) in Aruba, an expectation was generated. The committee was started in Aruba, six years ago, with the Netherlands Antilles airports of Aruba, Bonaire, Curacao, St. Eustatius, St. Maarten, Saba and Surinam as members. The reality is impressive - that they have completed audits reports on all the airports (one is singled out each year for audit by its peers), based on ICAO Annex 14. After each audit, a full report is presented to the Airside in Aruba airport concerned with findings and suggestions for improvement. The verdict by the members on the programme is that all of the airports have ACI LAC and ACI World were invited to been strengthened by it. participate by the incoming chair of the ACI LAC safety committee and new member of the ACI World Safety & Technical Committee, Mr Jurgen Benschop, Manager, Business Unit Airside of Aruba Airport Authority, who suggested that ACI should observe the way that the IASC worked. Javier Martinez and David Gamper made presentations on ACI LAC and ACI World activities, the APEX Safety programme and on Runway Safety.

For more information about the APEX in Safety Programme, please contact David Gamper, ACI IASC members being addressed by the Chief Executive World Director Administration and Safety, at Officer of Aruba Airport Authority NV, Peter Steinmetz [email protected] *

ACI ACRIS WG 7th meeting in Montreal ACI World – taking off in North America Press Releases Arturo Garcia-Alonso ACI World promotes ‘next generation’ The seventh meeting of the ACI Airport security Community Recommended Information Services ACI World actively supports initiatives to (ACI ACRIS) Working Group (WG) took place promote ‘next generation’ security screening in Montreal at the Pierre Trudeau International and checkpoint measures, as confirmed by ACI Airport, 16-17 May 2011, hosted by Aeroports World Director Security and Facilitation Craig de Montreal. Fourteen representatives from Bradbrook speaking at the International Aviation different airports and World Business Partners, Security Conference in Hong Kong last week. participated actively in fruitful discussions, Bradbrook confirms that ACI World is aligned with reviewing the latest developments of the the International Civil Aviation Organization’s plan initiative and taking important decisions on new to develop and validate next generation security service definitions and usage. concepts. He makes the case for a new approach to passenger security screening and outlined a The most important topics and outcomes of the conceptual solution that arguably addresses the meeting were: risks more effectively through improved threat • Follow up on the ACI World Governing identification and assessment with, at the same Board Meeting in Delhi and ACRIS RP time, better coordination amongst the various approval process stakeholders to achieve process optimization. • ACI ACRIS Semantic Model Click HERE for full Press Release8 • ACRIS Technical Considerations • Final Service description template and guidelines • Definitions of new services, including ACI recruits Director Communications common Airport CDM information & Events service Airports Council International (ACI) is pleased to • Web-service catalogue administration and announce the appointment of Cheryl Marcell as logistics Director Communication and Events at ACI World in Montreal, Canada, who will join the organization Following great interest from airports in the US as of 1 August 2011. She currently works for the and Canada and in an effort by the ACI ACRIS WG Sacramento County Airport System, in California, and its members to extend ACRIS to the Regions, USA, where she has served as Deputy Director this meeting was the first to take place in North for Marketing and Public Relations since 2000. In America. ACI World and the ACI ACRIS members this role she has been responsible for air service would like to thank Aeroports de Montreal for development, legislative activity, media relations, their excellent meeting preparation, coordination public relations, public art programme and all and warm welcome to all participants. marketing projects for the four airports in the Airport System. Under Marcell’s leadership, the For more information on ACI ACRIS and airport system has won several local media and The next ACI communication awards and is widely recognized ACRIS webinar: ACI World Airport IT initiatives, please as an economic engine and a valuable regional 16 June 2011 @ contact [email protected]* 1400 UTC marketing partner. Click HERE for full Press Release8

ACI World working with Partners New Guidelines take flight How do airports measure noise levels? Should At the end of June ACI World Geneva Office they monitor human trafficking? And what does a will say a fond farewell to: crocodile have to do with airport safety? For answers to all these questions and more, On 8 June the Geraldine Alberto Assistant Statistics and Data Processing Global Reporting Initiative (GRI)8 will launch the new Airport Operators Sector Supplement. Howard Baggott Manager Member Services Aircraft safety is high on the agenda, and the new After almost seven years with ACI guidance from GRI will help airport operators it is now my turn to say goodbye as monitor and measure their performance to I move onto a new and challenging career here in Geneva, I would like to thank all of reduce the risk of accidents. There are hundreds you in the industry who I have had the pleasure of of examples of animals causing plane accidents, working with. Thanks especially goes to all of the from cows and even turtles on the runway to birds host countries and companies of ACI events. hitting the engines. The new sustainability reporting guidance for Airport Operators will help airports I wish you all the best of luck in your future and measure the number of ‘wildlife strikes’ that occur, no doubt will see many of you in the coming years. so they can try to reduce the risks. Howard Baggott Noise is also an important factor, particularly Natalie Zulauf has transferred for people who live near airports. There is no from Geneva to Montreal and will internationally agreed decision on acceptable levels be taking over from Howard as of noise from airports, but there is lots of discussion Manager, Member Services. around how noise is measured. Airport operators Nancy Gautier can take measures to reduce noise – for example, Director Communications is leaving some do not accept cargo planes, and others fly ACI as she is unable to relocate to in different directions or at different heights. GRI’s Montreal for family reasons. new reporting guidance will help airports report how they measure noise, enabling them to make Cheryl Marcell (see Press improvements where they are needed. Release8) will take over from Nancy Gautier and join the ACI World management team in Maaike Fleur, Senior Manager, Reporting Montreal in August. Framework at the Global Reporting Initiative, said: “This will be an important launch for GRI and for In June, we welcome new colleagues to ACI airports around the world. There is growing focus World Montreal: on sustainability issues in aviation, and with GRI’s Jin Zhao new Guidelines airport operators will now know Assistant Member Data Administrator what key topics manage to achieve a high level performance” Sabrina Fata Assistant Finance and Administration For more information, please contact Vadim Biryukov [email protected] *

2011 Airport IT Trends Survey

Note to: ACI World Airport IT Standing Committee Members, other delegates and interested Dear colleagues, representatives We are pleased to invite In May the 2011 Airport IT Trends Survey was sent to you to the 2011 ASQ Airport ACI World Airport IT Standing Committee Members, Forums that are being held other delegates and interested representatives for for Africa/Middle East/Asia completion. Pacific, the Americas, and Europe. These three This survey, strongly supported by ACI, has become annual meetings are an important benchmark for Airport Information for participants in the Technology initiatives, and its success depends on Airport Service Quality your participation. Programme. Bringing together delegates from around the region, In case you have not done it yet, I would like to kindly the forums are designed as a working group encourage you to please complete the survey. of airport managers and are open to all airport representatives interested in learning how to The survey is being conducted by an independent effectively manage passenger satisfaction. research agency and all answers will be treated with total confidentiality. The findings will be analysed and The ASQ Airport Forums are an essential part of presented in aggregate form only, so that the data ACI’s commitment to sharing best practices and will not be attributable to specific respondents. helping airports improve the quality of service provided to passengers. By attending the ASQ In return for taking part in the survey, you will receive Airport Forum you will get the opportunity to a free copy of the full Airport IT Trends Survey 2011 meet with colleagues from around the region report with exclusive analysis and all aggregated and discuss the challenges and opportunities survey responses. Please check that your contact for improving the quality of airport services, data is accurate before submitting the survey, as share best practices as well as gain a deeper the research company will send the copy of the full understanding of passenger satisfaction. report to the address provided. More about ASQ For information on how to access the survey and Airport Service Quality (ASQ) is a comprehensive other ACI World Airport IT initiatives and projects ACI initiative to help airports in their continuing please contact, Arturo García at efforts to improve the quality of service [email protected] * experienced by passengers. Four core programmes provide practical management Please note that the deadline for submission is 24 information and advice specifically for the airport July 2011. industry:

ASQ Survey 7 - 9 September Passenger satisfaction benchmarking ASQ European Forum8 ASQ Survey is the world’s leading airport in Barcelona, Spain customer satisfaction benchmark programme Also download this brochure in Spanish8 with over 220 airports participating. It provides the most authoritative and extensive analysis of 21 - 23 September airport service performance available today. ASQ Africa / Middle East / Asia Pacific Forum8 ASQ Performance in Beijing, China Benchmarking passenger waiting times ASQ Performance measures passenger www.airportservicequality.aero processing times using 16 key performance indicators such as “waiting time at check-in” and “delivery of first bag / last bag”. ASQ Performance allows airport management to accurately pinpoint underperformance, bottlenecks and over-performance. The ASQ Regional Survey Programme would like to extend a warm welcome to: ASQ Assured Aeroporto da Beira and Airport certification Aeroporto de Nampula ASQ Assured is a quality management of Aeroportos de Moçambique certification designed for airports. It helps airports meet the challenge of managing service quality by recognizing the initiatives and processes in place. Certified airports benefit from industry Airport Spotlight recognition as well as an independent audit and In an ongoing construction phase, Maputo report on their processes. International Airport, Mozambique, opened its new international terminal on 15 November ASQ Management 2010. The new terminal has a capacity of 900,000 Advisory services passengers a year. A new cargo terminal has ASQ Management provides support and already been constructed and the next phase advisory services for airports wishing to improve involves the construction of a new domestic their quality of service. Advisory projects range terminal due to be completed in 2013. from supporting airports looking to achieve the ASQ Assured certification to assistance Maputo International Airport aims to double its in implementing best practice throughout the capacity from 450,000 to 900,000 per year and airport. help expand tourism in the city and country.

To find out more about the ASQ Forums and to read the brochures, click on the links following:

24 - 26 August ASQ Americas Forum8 in Cancun, Mexico Also Download this brochure in Spanish8

PaxFlash and FreightFlash While international traffic dropped by 5 per cent April 2010 in April 2010, it jumped by almost 18 per cent in April 2011, bringing year to date growth of 8 per Sharp 11% passenger growth in April, cent. Easter holiday travel was a second factor one year after ash cloud slump contributing to that strong traffic increase, with holiday movements falling in the middle of April Worldwide passenger traffic grew markedly 2011, whereas in 2010 Easter travel was split in April propelled by a vigorous increase in between March and April. international traffic in Europe. The 11 per cent surge comes one year after the Icelandic ash Schimm adds, “This month’s spike represents cloud paralyzed wide parts of European aviation, more than just compensation for last year’s shutting down air space and airports over several losses. When we compare back to April 2009, days. we still see that international traffic volumes rose by a strong 12 per cent, an indicator of ACI World Director Economics Andreas Schimm growth over and beyond the compensation for says, “This increase is a very positive result, disruptive factors.” particularly in light of the current situation in Japan as well as in North Africa, and an erratic Regional results (see Press Release 8) economic recovery. Year-to-date average global European airports spearheaded monthly growth growth at 5.9 per cent certainly provides a solid at an extraordinary 27 per cent. Growth of more basis as well as an upbeat outlook for the rest of than 20 per cent was reported by 61 out of 78 the year.” airports in the sample led by Helsinki (+58%). Major European hubs including Amsterdam Summary Worldwide Traffic Results, April (+37%), Frankfurt (+31%), London Heathrow 2011 (% change) (+31%) and Paris (+29%) also registered hefty Apr 2011 Year to 12 month increases. At the other end of the spectrum, over Apr date rolling year 2010 2011 airports in Asia-Pacific and Africa suffered losses PaxFlash that held down overall results, with continuing instability in North Africa and the dramatic drops International 17.7 8.0 8.7 passenger in Japanese traffic. Airports in Egypt, Japan, Domestic 5.6 4.1 5.4 Tunisia and Bahrain saw their traffic plunge passenger between 20 and 60 per cent (Tokyo Narita - Total 11.0 5.9 6.9 19.6%, Cairo -23.4%). passenger FreightFlash In North America, and despite 7.6 per cent International 2.8 3.4 12.3 increase in international traffic, growth remains freight marginal (+2.1%), muted by almost stagnating Domestic -1.0 1.7 5.2 domestic traffic. Latin America-Caribbean freight (+15.5%) traffic soared with both domestic and international traffic growing double-digits. Total freight 1.7 2.9 10.0 Brazil is the key market accounting for almost

YOY: Year over year same month comparison; all of the growth alone helped by solid results YTD: Year to date, starting April 2010, compared to same period previous in Argentina, Peru and Mexico. The Middle East year; YE: Year end, based on rolling 12 month period, compared to same prior reported its first double digit monthly growth 12 month period

ACI World Report - June 2011 11

rate since November 2010, also in part due to the compensatory indirect ash cloud effect at Magazines airports such as Dubai (+13%) and Abu Dhabi Airport World (+15%).

A similar effect was only partially observed in air freight. While European air freight rebounded by 15.8 per cent, the other two major markets Asia-Pacific (-1%) and North America (-2.9%) reported negative growth. These results, however, still should be seen in the context of tremendous growth rates of over 30 per cent in the corresponding period 2010. Similar to passenger traffic, Latin America-Caribbean 8 generated genuine growth of 11.9 per cent with better increases in the dominant international freight sector. Click on the magazine to read it online In the spotlight: Customer service www.aci.aero/datacentre8 Airports: Budapest and Madrid Special report: Cargo security Plus: Airport design & movie matters Click HERE8 to read the Full PaxFlash and FreightFlash Press Release Airport World: AIRPORT TRAFFI C STATISTICS AIRPORTS COUNCIL INTERNATIONAL February 2011 JULY 2007 International Passengers & Freight Report C

International passenger traffic continues strong growth AIRPORT TRAFFI International freight maintains strong performance STATISTICS July 2007 results from 571 airports showed international passenger traffic rose by 8 percent and freight traffic by 4 percent compared to July 2006. First seven months of 2007 showed international passenger traffic up by 8 percent and freight traffic by 3 percent. AIRPORTS COUNCIL INTERNATIONAL Asia-Pacific Airports SUMMARY APR 2007 RUN: 18 OCTOBER 2007 MONTH% YOYYTD JULY 2007 % YOY YE JULY 2007 % YOY 7 JULY 200 PASSENGERS 184 843 827 7.9 1 040 399 309 7.5 1 763 589 237 7.2 egisters strong growth in July World airport traffic r FREIGHT 3 947 080 4.1 26 243 553 2.5 46 078 352 3.6 s Traffic grew in all region ent cent, cargo by 5 perc monthly c rising by 7 per 8 assenger traffi up 6 percent, t growth with p er traffic was WATR bus of 2007, passeng rports worldwide show ro seven months International passenger and freightts trendsfrom 850 ai 06. For the first July 2007 resul pared to July 20 3 percent com ent. and movements by d movements grew by 3 perc 16 go up 2 percent an Passengerscar Freight 7 JULY 200 YOY 7 % 14 YE JULY 200 7 % YOY TD JULY 200 H% YOYY 5.5 12 STATS MONT 1 6.0 4 304 056 32 2.8 S 689 090 8 632 REGION 6.6 2 540 .1 76 44 2.6 10 421 428 874 43 496 683 2 6 4.6 .9 67 222 90 PASSENGERS 6 366 257 39 289 348 2 8 O 3.2 CARG 5 976 786 S MOVEMENT 6

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Visit the ACI Regions websites - click on the map for each region

ACI Africa ACI Asia-Pacific ACI Europe 8 8 8 8 Click on the magazine to read it online ACI Latin America ACI North America In the spotlight: Indian airport development - Caribbean Airports: Delhi and Oman’s gateways 8 Special report: The Young Executive of the Year 8 Plus: Airport advertising and IT trends

Seminario/Taller sobre el Sistema de Gestión de la Seguridad Operacional (SMS) y Evaluación del Riesgo de Peligro de la ACI Latin America Caribbean Fauna Silvestre (SMS / PAF) Ciudad de Panamá 2nd PanAmerican Safety Summit 14 al 17 de junio de 2011 15-17 June, Mexico City The ICAO Regional Aviation Safety Group – Pan Estimados Colegas: America, in partnership with several aviation Tengo el agrado de comunicar la realización del industry organizations, including ACI LAC, will Seminario/Taller sobre el Sistema de Gestión de be organizing the 2nd Aviation Safety Summit la Seguridad Operacional (SMS) y Evaluación del focused entirely on the Pan American region. Riesgo del Peligro de Fauna Silvestre (PAF), a The Summit will be held on 15-17 June, 2011 in realizarse en la Ciudad de Panamá del 14 al 17 Mexico City, Mexico. Top level international and de junio de 2011, cuya agenda e información regional safety leaders will be in attendance. All general se adjuntan a la presente. Esta actividad aviation related organizations and individuals es coordinada por la Oficina Regional de OACI are encouraged to attend this important safety en Lima. summit. • Agenda8 www.alta.aero/safety/2011/home.php8 • Información General8 • Invitación a que participen miembros del Comité CARSAMPAF8

New ACI LAC Course on Airport Development Saludos Cordiales, Planning The inaugural seminar on airport development Javier Martinez Botacio planning will take place from 29 June to 1 July, ACI-LAC Regional Secretary in Barbados. This seminar entitled “Strategic Quito, Ecuador Planning at your Airport: Ingredients in Developing Tel. (593) 2294-4900 ext 2462 Airport Master Plans”, will explore many of the Cel. (593) 9825-5408 components involved in developing an Airport Master Plan, including: traffic forecasting, 8 airfield and terminal demand capacity analysis, www.aci-lac.aero defining facility requirements, development of airport options, airport capital planning, overview of environmental issues, and land use planning, among other topics. This seminar will enable airport planning personnel to master the latest techniques and methods for the development of a master plan. The course will be delivered in English with simultaneous translation into Spanish.

For more information visit our website www.aci- lac.aero8 or email [email protected]*.

21st World Annual General Assembly non-aeronautical revenues in more detail. A (WAGA) to be held in Morocco full conference programme will be released soon. 1500sqm exhibition space adjacent Airports Council International is pleased to to the conference hall will accommodate up announce the venue of the 21st ACI World/ to 40 international exhibitors showcasing Africa Annual General Assembly, Conference latest innovation, products and services to and Exhibition. The conference and exhibition approximately 500 event delegates. will take place at the Palais des Congrés de la Palmeraie near Marrakesh, Morocco from 31 The conference venue is part of a 77ha resort October to 2 November 2011. In light of the 10km outside of Marrakesh. The secluded and unclear political situation in Egypt, Egyptian self -contained resort features two 5 star hotels, Airports Holding Company (EHCAAN) and ACI the Palmeraie Golf Palace and the brand new agreed to cancel this year’s event and to hold Intercontinental Resort & Spa which opened on the Assembly in Cairo in a future year. 1 June. A 27-hole golf course, large swimming pools, a state-of-the art fitness center and spa as well as seven restaurants and 3 bars round off a perfect location for an enjoyable and comfortable stay. For more information on the resort and its hotels please visit www.palmeraiemarrakech. com8 .

ONDA and ACI have negotiated very attractive hotel room rates for event delegates which will soon be available via an online booking system.

ACI members will receive further notifications Palais des Congrés de la Palmeraie on event and hotel registration very soon. For This year’s Assembly is now hosted by Office further information or questions please contact National Des Aéroports (ONDA). ONDA is a state Nathalie Zulauf at [email protected]* . owned company responsible for the operation of the national airport system and air traffic control processing 10 million passengers as well as 95,000 takeoffs and landings annually. Morocco is a fast growing aviation market. To accommodate additional growth, ONDA is planning several new terminals at airport across the country including Marrakesh Menara Airport.

The theme of this year’s conference is ‘Forward to Basics - How resilient is your business? The conference will investigate business resilience in the areas of ACI’s core activities economics, safety and customer service. Two workshops will examine emergency preparedness and Palmeraie Hotels and Resort, Marrakesh

21 - 23 September ACI Events 2011 ASQ Africa / Middle East / Asia Pacific June Forum8 15 - 17 June Beijing, China 2nd ACI LAC Pan American Aviation Safety October Summit8 16 - 18 October Mexico City, Mexico 20th ACI North America Annual Conference 15 - 17 June and Exhibition8, 21st ACI Europe Annual Assembly, Congress San Diego, CA, USA and Exhibition8 31 October - 2 November Lisbon, Portugal 21st ACI World/Africa Annual General 20 - 23 June Assembly, Conference & Exhibition ACI North America Marketing and Marrakech, Morocco Communications Conference and November JumpStart®8 7 - 10 November Cleveland, Ohio, USA ACI North America Concessions 26 - 29 June Conference8 ACI North America Environmental Affairs Atlanta, GA, USA Conference8 28 - 30 November Cincinnati, Ohio, USA ACI Europe & ACI Asia-Pacific Airport 27 - 28 June Exchange 20118 ACI North America Small Airports Abu Dhabi, U.A.E. Conference8 December Cincinnati, OH, USA 5 - 8 December (TBC) August The Power of India8 24 - 26 August Hyderabad, India ASQ Americas Forum8 Cancun, Mexico 29 August - 1 September ACI North America Public Safety & Security Fall Conference8 Arlington, VA, USA September 7 - 9 September ASQ European Forum8 Barcelona, Spain 17 - 20 September 20th ACI Latin America Caribbean Annual General Assembly, Conference and Exhibition Follow ACI World on Montego Bay, Jamaica 8 8

May ACI Events 2012 22 - 25 May January 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition 11 - 13 January Singapore ACI North America Insurance and Risk September Management Conference8 New Orleans, USA 9 - 12 September 12 - 14 January 22nd ACI World / ACI North America 6th ACI Asia-Pacific Human Resources Best Conference & Exhibition8 Practice Seminar Calgary, Canada Harbin, China November 21 - 28 January ACI North America Air Service Data & Media Relations Conference8 12 - 14 November Long Beach, USA ACI North America Airport Concessions 8 March Conference Denver, CO, USA 21 - 22 March 8 6th Aviation and Environment Summit www.aci.aero/events Geneva, Switzerland 26 - 29 March ACI North America Public Safety & Security Did you know... Conference8 ACI North America Business Information www.aci.aero receives Technology Conference8 more than 1,200 visitors a Vancouver, Canada day from over 230 countries April worldwide. The ACI Airport Job Search is a valuable resource 15 - 19 April for employers looking for quality ACI North America Operations & Technical employees and is FREE to ACI Affairs Conference8 Member Airports who can advertise their job ACI North America Environmental Affairs vacancies in three easy steps! Conference8 Las Vegas, Nevada 1 Send the description of the job vacancy 23 - 25 April (maximum 200 words) and your contact 21st ACI Europe Airport Trading Conference information to [email protected] and Exhibition 2 Don’t forget to include the closing date of Oslo, Norway the job vacancy 3 The listing can then be posted

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ACI Global Training De Mendoza (Marketing) and Caroline Knoepfel (Publications).

ACI Global Training Says Farewell to Jeremias joins us with vast experience and Manoela De Mendonça Lima several years in the Airline industry, Marketing and Event logistics. It is hard to believe that the time to say good-bye is We would like to formally welcome Jeremias already here. Rodriguez to the Global Training Team and wish him much success with the organization. To Having had the opportunity contact Jeremias please email: jrodriguez@aci. to be a part of the ACI Global aero * Training team since the very beginning in 2004, I am proud to see how this programme has evolved to become a strong, successful and recognized training brand. I have truly enjoyed working in this industry and with our airport members as well as organizing the ACI Fund seminars worldwide for the developing nations’ airports.

I want to thank my dear colleagues for their ACI Global Training Welcomes support throughout my career, but especially the Airport Executive Leadership Programme (AELP) to Montreal! with their understanding and flexibility while Kevin Caron I was at the same time pursuing my studies Assistant Director, ACI Global Training at the Business School of Geneva. I could not have wished for a better team to work with and ACI Global Training along with Concordia atmosphere than I found at ACI. University were pleased to welcome the AELP participants to Montreal from 30 May to 3 June. Again thank you, merci, obrigada, gracias, Participants came from around the globe from grazie…and all the best. Canada, Dominican Republic, India, Portugal, Switzerland, United States and Zambia. ACI Global Training welcomes Jeremias Rodriguez The six day face-to-face session was kicked off by a welcome reception on Saturday 28 May On 2 May Global Training where the participants were finally able to meet welcomed its newest with each other. All of the AELP the participants member, Jeremias have already completed the required initial three Rodriguez as the new weeks of distance learning, and they were set Coordinator, Global Training. to roll up their sleeves for their transformational Jeremias will be working in week of learning at the John Molson School of close relation with our new Business, Concordia University. The course is Registrar, Global Training and Events, Melisa delivered by a faculty of four Business School Monje. In addition, he will also take on the role of Professors, two guest lecturers, three airport Publications and Marketing, replacing Manoela senior executives, a senior ICAO representative

Message from Director General | at ICAO | Standing Committees | Press Releases | Arrivals and Departures | Working with Partners | ASQ | Flash Traffic Data | Magazines | ACI WAGA | Events | Global Training ACI World Report - June 2011 17 and Angela Gittens ACI World’s Director General. ACI Global Training Attends the ICAO In total, some 15 people are directly involved Global Runway Safety Symposium with course delivery and logistics, allowing us to Suzanne Acton-Gervais ensure the best possible executive level course Manager, Global Training designed specifically for airport leaders. The ACI Global Training team was very pleased As for the 17 participants, in addition to their to attend the ICAO Global Runway Safety classroom work, they have already started Symposium from 24 May to 26 May in Montreal, working on their classroom project of running Canada. a mock ACI World Board of Governors meeting where they are tasked with addressing three real-world topics. This exercise will be observed by several senior airport executives who will provide feedback and comments on the success of their work. Upon their return home they take one week off from their rigorous learning before completing the final four weeks of distance learning, which requires the delivery of an individual strategic visioning project and finally a group project. Successful participants will be awarded an ACI / Concordia University - JMSB L - R: Kevin Caron, Suzanne Acton-Gervais, Nathalie Zulauf, John Webster certificate.

Please click HERE8 for more information on the The aim of the Symposium was to coordinate a AELP programme. global effort for improving runway safety, identify a common framework for the enhancement of runway safety, highlight the evolution towards a more integrated safety management approach in ICAO’s runway safety programme, identify a format for subsequent runway safety workshops, ACI Global Training and both promote and gain the commitment Course Catalogue from partners to deliver regional runway safety 2011 workshops across the globe. The 2011 course catalogue gives a Many participants at the GRSS symposium left description of each keen to establish their own Local Runway Safety course, who the Team. Numerous presenters at the GRSS course is designed for highlighted the fact the solution will not, and and the goals of each should not, come from one service provider, course. but rather should be an integrated solution that is established by all stakeholders including Click HERE8 to view as a minimum representatives from aircraft operators, air navigation service providers, and the aerodrome operator.

During the panel discussion on Day 2 titled: Sign up now for our Global Safety Network The Value of a Collaborative Response, (Diploma) courses: EUROCONTROL recommended ACI Global Training as a solution for aerodromes seeking GSN Module III – Emergency Planning and to train to mitigate runway incursions and Crisis Management excursions. Click HERE to view the presentation The course will show the importance of planning from the ICAO GRSS 8 for emergency situations and managing activities during a crisis. It will give you an introduction to ACI Global Training has many courses available the requirements of an emergency plan, support to serve our members training needs and to victims, manage the press and media and rebuild promote runway safety. You can find them in the your airports’ credibility after an incident. ACI Global Training Catalogue 8 Next Courses View our website for more information 04-08 July Incheon, Rep. of Korea www.aci.aero/training8 or contact 26-30 September Riga, Latvia Suzanne Acton-Gervais, Manager Global Training 10-14 October Port of Spain, Trinidad responsible for ACI World’s Safety Training 07-11 November Bologna, Italy programmes [email protected]*. GSN Module I – Safety Management Systems Next Courses 19-23 September Istanbul, Turkey 07-11 November Port of Spain, Trinidad 05-09 December Kuala Lumpur, Malaysia

GSN Module II – Airside Safety and Global Safety Network (GSN) Operations Next Courses Programme 13-17 June Hyderabad, India 03-07 October Lisbon, Portugal The ACI Global Safety Network Diploma Training Programme consists of three targeted courses on airport safety. It is specifically designed to For more information on the ACI Global Safety meet the needs of airside operations and safety Network (GSN) Diploma training programme managers including developing, implementing click HERE 8. and operating effective Safety Management Systems (SMS) at their airports.

Each module may also be taken as a stand-alone course. The full GSN Diploma programme is made up of three five-day courses: • Safety Management Systems (SMS) Book 2 months ahead • Airside Safety and Operations to receive the 5% early • Emergency Planning and Crisis bird discount Management

Online Learning Centre Disability Awareness & Sensitivity Training in partnership with This course will provide participants with an understanding of how to respond appropriately to customers with disabilities within an airport environment. Online Safety Courses Estimated Release Date July 2011 Initial and recurrent safety training is a critical component in achieving fewer incidents, Certificate in Airside Operations accidents and attaining higher levels of safety. This new Certificate programme will provide a These safety awareness courses are a must for comprehensive overview of airside operations all personnel that work on the airside and highly including Airside Familiarisation, Safety, Security, recommended for all airport workers! Emergency Preparedness, Inspections Audits and

Investigations and Environmental Management. Human Factors Awareness Training Estimated Release Date October 2011 (English and French)

This course provides participants with an For more information visit www.olc.aero8 or introduction to the fundamental concepts of contact [email protected] * human factors and will assist them to recognize, understand and deal with human performance issues at an airport. Cost USD50.00 The 2011 Global Training course calendar - click HERE8 or Safety Management Systems Awareness on the image below Training This course introduces participants to the key principles and concepts of Safety Management Systems (SMS). Most Civil Aviation Authorities around the world now require all personnel working at an airport to undertake initial and recurrent SMS Awareness Training. Cost USD50.00

New Courses Coming Soon! Courses that we are currently developing include:

Airside Safety Awareness Training Designed to be used as initial and recurrent training to ensure that all personnel have a minimum understanding of the hazards associated with working on the airside and what they need to do to preserve their own safety and the safety of others. Estimated Release Date July 2011

43rd ACI Fund Seminar 2011, hosted by Incheon International Airport “Managing Service Quality Corporation, extending the value of their at Airports” participation in the ACI Fund seminar. 29 May – 1 June 2011 The ACI World team and lead instructor would like Incheon Aviation Academy, Korea to thank all delegates for their active participation Arturo Garcia-Alonso and excellent rapport, extending sincere gratitude to IIAC and Incheon Aviation Academy for their The 43rd edition of the ACI Fund Seminar took excellent organization and cooperation. Many place in Incheon Aviation Academy, Korea, 29 thanks as well to CIFAL and Atlanta International May – 1 June 2011, dealing with a very important Airport for their continuous support. subject: “Managing Service Quality at Airports”. More than 25 delegates, representing 15 different airports and 12 nationalities, participated in all the activities, lectures and sessions over the 3 days of this intensive and excellent programme.

Participants at the 43rd ACI Fund Seminar

The participants were divided in three different teams, to better analyse key success factors in customer service, benchmarking best practices, perceived vs. delivered service, and improving service methodologies. All the delegates were able to apply the lessons learned to a “case study” airport, analysing ASQ data and using all Published by the different tools and practices provided by the ACI World, Geneva ACI ASQ programme. Editor: Jenny Waddell, [email protected]* In addition to the ACI Fund Seminar, some +41 22 717 8589 delegates were able to stay for the ACI Asia Pacific Small Airports Conference, 02-04 June

Two AMPAP Gateway Courses at Opposite Ends of the Globe in May

In the first week of May, the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) was invited to deliver its gateway course, Air Transport System, at Australia’s Gold Coast Airport. Twenty participants from nine airports, including Tonga and Vanuatu took part in this entry course, which constitutes the first of six sessions in the AMPAP curriculum.

As an addition to the course curriculum, the group had the Particpants at the ATS course in Gold Coast, Australia pleasure of meeting Mr. Dennis Chant, Managing Director of Queensland Airports Ltd., who gave a special address to the class about the unique challenges faced by the airport industry in the Queensland region. Course instructor, Mr. Jean-Marc Trottier remarked, “Mr. Chant’s address highlighted salient industry concerns and corresponded seamlessly with our course content. Participants were certainly able to draw parallels from his speech during the presentation of their group work.”

In the following week and at the opposite end of the globe, an identical session of the AMPAP gateway course was hosted in Belo Horizonte, Brazil, by the State Secretariat for Economic Development of the Minas Gerais Government.

Airport executives from seven nations convened in Brazil and were joined by several provincial officials responsible for economic development and infrastructure. The senior- Participants at the ATS course in Belo Horizonte, Brazil level participation during this session acted as a catalyst for stimulating classroom discussions which underscored the pivotal role that airports play in regional growth and prosperity. Course instructor, Mr. Paul Behnke noted, “We were particularly pleased to have our hosts provide a detailed briefing on the Minas Gerais Airport Master Plan. Of course, this included an overview of their preparations for hosting the World Cup in 2014 and the impact this will have on the region.”

The week in Brazil also provided an opportunity for Programme Graduates (IAPs) to reinforce their active involvement in the AMPAP community. Mr. Ramesh Ghir, IAP and 2010 Class Valedictorian, dedicated time from his demanding schedule as CEO of Cheddi Jagan International Airport to act as a panel judge for group presentations. This along with the presence of course instructor, Mr. Michael Rodyniuk, IAP and COO of the Winnipeg-based Exchange Income Corporation, emphasized the important role of IAPs in the delivery and continued growth of the Programme.

The AMPAP Air Transport System gateway course is offered several times per year. For scheduling and registration, click here8.