Frequently Asked Questions

Support & Resources How do I contact customer support? If you need assistance, please reach out to the Corel Customer Support team using the contact information provided below. User Guide | Access step-by-step instructions to install the software and complete the most popular workflows. Open the user guide at any time from within the product by pressing F1, and use the search tool to explore information Corel Support on popular tools and techniques. How-to Guides | Learn how to leverage all our tools— [email protected] from basic editing to advanced special effects—with our library of written instructional guides. Explore the full list 1-877-582-6735 on our website! Discovery Center | Master VideoStudio using Corel’s official learning platform, the Discovery Center. Beginners to advanced users will enjoy a wide selection of video tutorials on a range of topics. Where can I get additional information and support? YouTube | Keep abreast of new tutorials, techniques, The answers to common questions about the product may and get project inspiration when you subscribe to our be found in this FAQ document. If you can’t find the answers VideoStudio channel on YouTube. you are looking for, check out these additional resources to Knowledgebase | Connect with other users and ask learn more. questions, get tips and tricks, and browse additional FAQ.

Installation What are the System Requirements? Operating system: Windows 10, Windows 8, Windows 7, 64-bit only Processor: Core i3 or AMD A4 series for standard videos. Intel Core i7 or AMD Athlon A10 for HD and UHD videos RAM: 4 GB or higher, 8+ GB highly recommended for HD and UHD videos Graphics Card: Minimum display resolution: 1024 x 768, minimum 512 MB VRAM or higher recommended for hardware acceleration Sound Card: Windows-compatible sound card Hard drive space: Minimum 6 GB for full installation of Pro, 10 GB for Ultimate Internet connection required for installation, registration, and updates Accessories: DVD burner required for creating DVD and AVCHD discs, Blu-Ray burning requires purchase of a separate plug-in from within the product

Product specifications are subject to change without notice or obligation. For more details, visit: www.videostudiopro.com. What’s included in the box? Note: An Internet connection is required for product installation and updates. Windows may ask for your VideoStudio 2021 Software DVD permission during various steps of the installation process. Installation instructions insert Please grant permissions when requested so that the installation may be completed successfully. Do I need a serial key? Yes, a serial key is required for installation. If you purchased How do I check if my PC system is 64-bit? the box version, your serial key will be located on the disc On your PC, right-click My Computer and select Properties. sleeve inside the box. If you purchased a digital download It will be listed in System Type. from Amazon, your serial key will be located in your Digital Games and Software library within your Amazon account. Is VideoStudio 2021 available for Mac? VideoStudio 2021 is not currently available for Mac. How do I install VideoStudio 2021? If you purchased the box version: Can I install VideoStudio 2021 on more than 1. Insert the VideoStudio 2021 software disc into your one system? DVD drive. VideoStudio has a single user license and cannot be 2. The installation will automatically launch on most installed on multiple PCs. If you purchase a new computer, systems when the disc is inserted. If it does not, please you can reinstall the software on a new computer after locate and run the file. ensuring your software is completely deleted from your 3. Follow the instructions on your screen. previous device. Please feel free to reach out to Corel Customer Support for further assistance. 4. Enter your serial key when prompted.

If you purchased a digital download: Is an active Internet connection required to use 1. Navigate to where you downloaded the VideoStudio the product? 2021 installer on your computer. An Internet connection is required for product installation, 2. Double-click the VideoStudio 2021 installer registration, product updates, and some features. It is not to launch installation. required to run the software. 3. Follow the instructions on your screen. 4. Enter your serial key when prompted.

Pre-Launch Checklist Best practices before you begin:

1. Verify your computer meets the minimum recommended system requirements for optimal performance.

2. Ensure the latest software updates are installed.

3. Check that your drivers are up to date. Creating Videos

What can I create in VideoStudio 2021? VideoStudio 2021 delivers all the tools you need to work with all popular video, photo, and audio formats. Import video files downloaded from the Internet or captured on your phone or camera, or record your own videos with included tools and begin layering clips on the timeline. Instant Project Templates make it simple to begin creating videos in just a few clicks. Add titles, transitions, graphics, and animated overlays before you export projects to share on YouTube or burn to DVD.

What file formats are compatible? Can I record my screen with VideoStudio 2021? Import Formats Yes, VideoStudio 2021 has a screen recording tool. You can use the included MultiCam Capture Lite software to record Video: AVCHD1 (.M2T/.MTS), AVI, DV, DVR-MS, HDV1, your screen and capture webcam video simultaneously! This HEVC2 (H.265), M2TS, M4V, MKV, MOD1, MOV3 (H.264), is the perfect way to create gaming videos, tutorials, presen- MPEG-1/-2/-4, MXF, TOD, UIS, UISX, WebM, WMV, XAVC, tations, and more. XAVC S, 3GP, Non-encrypted DVD titles 360 Video: equirectangular, single fisheye, dual fisheye Can I work with audio files in VideoStudio 2021? 1 Audio: AAC, AC3 , Aiff, AMR, AU, CDA, M4A, MOV, MP2, VideoStudio 2021 offers a variety of tools that make it easy MP3, MP4, MPA, OGG, WAV, WMA to work with your audio files. Fade, layer, adjust or even Image: CLP, CUR, DCX, EPS, FAX, GIF, ICO, IFF, IMG, J2K, mute audio tracks right on the timeline. Plus, enjoy access to JP2, JPC, JPG, MAC, MPO, MSP, PBM, PCT, PCX, PGM, hundreds of royalty-free songs and sound effects to take any PIC, PNG, PPM, PSD, PSPImage, PXR, RAS, TGA, TIF/TIFF, video to the next level! UFO, WBM, WBMP, WMF, Camera RAW What is the difference between the Pro and Ultimate Export Formats versions of this product? VideoStudio Ultimate is the most popular version of Video: AVC, AVI, DV, HDV, HEVC2 (H.265), M2T, MOV3, VideoStudio, and delivers incredible added value with many MPEG-1/-2/-4, UIS, UISX, WebM, WMV, XAVC S, 3GP exclusive, powerful features and hundreds of premium effects Device: Apple iPod/iPhone/iPad/TV, Android devices, from NewBlueFX and proDAD. Ultimate users can enjoy a full Sony PSP/PS3/PS4, Nintendo Wii, Microsoft Xbox com- set of color grading controls, clone themselves and edit patible formats, DV, HDV targeted sections of footage with video masking, create Disc: DVD, AVCHD, SD Card, Blu-Ray ($) custom split screen video templates, access advanced video Web: YouTube, Vimeo stabilization, and so much more. For more information on Audio: M4A, OGG, WAV, WMA the differences between VideoStudio Pro and VideoStudio Ultimate, please refer to our website. Image: BMP, JPG

1 AC3 audio is only supported on Windows 8 and 10 (this affects AVCHD, HDV, DVD, Blu-Ray, MOD and MPEG2 with AC3 audio) 2 HEVC (H.265) support requires Windows 10, supporting PC hardware or graphics card and Microsoft HEVC video extension installed 3 Support to import and output Cineform Alpha Channel videos Troubleshooting

Installation process stalled Additional Questions If the installation does not successfully complete, close the Still can't find the answer you’re looking for? Our product installer and reboot your computer. An Internet connection experts would be happy to assist you. Please reach out to is required for installation. Verify that your Internet connec- the Corel Customer Support team using the contact infor- tion is stable and relaunch the installer. If the previous mation provided below. installation attempt was unsuccessful, the installer will restart the installation. If the relaunched installer offers an option to ‘Repair’ the installation, select that option.

Program crashes or freezes Corel Support If VideoStudio 2021 crashes or freezes, please reach out to Corel Customer Support so we can diagnose and help [email protected] resolve the issue. Our customer support team will be up to date on frequently reported issues and will be happy to 1-877-582-6735 assist you.

Audio not captured during screen recording Failure to capture audio during screen recording with MultiCam Capture Lite is most common when the wrong audio input was selected. Ensure your audio source is set to your desired recording device or system audio before launching your recording to resolve the issue.