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Tamil Nadu Grama Bank Micro

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Tamil Nadu Grama Bank Micro TAMIL NADU GRAMA BANK (A Scheduled Bank owned by Government of India, Tamilnadu) Sponsored by Indian Bank REQUEST FOR PROPOSAL (RFP) FOR SUPPLY, INSTALLATION AND MAINTENANCE OF MICRO ATM 2 | P a g e Disclaimer The information contained in this Request for Proposal (“RFP / Bid Document”) or information provided subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of (/ Bank”), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is neither an offer. The purpose of this RFP is to provide applicants who are qualified to submit the bids (“Bidders”) with information to assist them in formulation of their proposals (“Bids”). This RFP does not claim to contain all the information each Bidder may require. Each Bidder may conduct its own independent investigations and analysis and is free to check the accuracy, reliability and completeness of the information in this RFP. Bank makes no representation or warranty, express or implied, and shall incur no liability whatsoever under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. The information contained in the RFP document is selective and is subject to update, expansion, revision and amendment. Tamil Nadu Grama Bank does not undertake to provide any Bidder with access to any additional information or to update the information in this RFP or to correct any inaccuracies therein, which may become apparent. The Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such change will be intimated or made accessible to all Bidders. Any information contained in this document will be superseded by any later written information on the same subject made available/accessible to all recipients by Tamil Nadu Grama Bank. Tamil Nadu Grama Bank reserves the right to reject any or all the responses to RFPs / Bids received in response to this RFP at any stage without assigning any reason whatsoever and without being liable for any loss/injury that Bidder might suffer due to such reason. The decision of Tamil Nadu Grama Bank shall be final, conclusive and binding an all the parties directly or indirectly connected with the bidding process. TNGB - RFP for Supply, installation, Commissioning and maintenance of Micro ATMs Request For Proposal (RFP) for technical & commercial for supply, installation, configuration and maintenance of Micro ATMs for Tamil Nadu Grama Bank. Sl.No Subject Date/time 1. RFP Ref. Number TNGB/HO/FI/ 02 / 2020-21 4. Last date for receipt of Bids Documents 16.11.2020 upto 11.00 AM Date & Time of Opening of 5. 16.11.2020 * 12.30 pm Technical Bids* The General Manager, Address for submission of Bid, Place of Tamil Nadu Grama Bank 6. Opening of Bids 6, Yercaud Main Road, Hasthampatti, Salem 636 007. www.tamilnadugramabank.com 7. Website address 8. E-mail address [email protected] 9. R F P Fee Rs 10,000/- 10. E M D Amount Rs 5,00,000/- * Tentative time. 4 | P a g e Contents 1. Purpose of the RFP ............................................................................................................................. 5 2. Scope of work ..................................................................................................................................... 6 3. Technical specifications. ..................................................................................................................... 7 4. Bidders’ Eligibility Criteria .................................................................................................................. 8 5. Bid process ......................................................................................................................................... 9 6. RFP Fees: .......................................................................................................................................... 10 7. EMD .................................................................................................................................................. 10 8. Service Level Agreement (SLA) ......................................................................................................... 10 General Terms of Bid submission ............................................................................................................. 10 9. Price Composition: ........................................................................................................................... 12 10. Payment Terms: ........................................................................................................................... 13 11. Period of validity .......................................................................................................................... 13 12. Warranty ...................................................................................................................................... 13 13. Annual Maintenance Contract (AMC): ......................................................................................... 14 14. Commercial Evaluation: ............................................................................................................... 14 15. Disqualification of the bidder or empanelled vendor: ................................................................. 15 16. Hardware Inspection: ................................................................................................................... 15 17. Bank Guarantee ............................................................................................................................ 15 18. Other Terms & Conditions: .......................................................................................................... 15 19. Force Majeure: ............................................................................................................................. 16 20. Confidentiality: ............................................................................................................................. 16 21. Resolution of disputes: ................................................................................................................. 17 22. Bidders Liability ............................................................................................................................ 17 Technical Bid FORM - I ............................................................................................... 18 TECHNICAL BID FORM-II ................................................................................................. 19 TECHNICAL BID FORM-III ............................................................................................ 20 TECHNICAL BID FORM FORM-IV ............................................................................................ 21 TECHNICAL BID FORM FORM-V ............................................................................................. 22 TECHNICAL BID FORM FORM-VI ............................................................................................... 23 COMMERCIAL BID FORM-I ................................................................................................. 28 COMMERCIAL BIDFORM-II ....................................................................................................................... 29 ANNEXURE - I ........................................................................................................................................... 32 ANNEXURE - II .......................................................................................................................................... 34 ANNEXURE - III ......................................................................................................................................... 35 ANNEXURE – IV ........................................................................................................................................ 37 TNGB - RFP for Supply, installation, Commissioning and maintenance of Micro ATMs 5 | P a g e Background Tamil Nadu Grama Bank was formed by the amalgamation of two Regional Rural Banks namely ‘Pallavan Grama Bank’ and ‘Pandyan Grama Bank’ with effect from 1st April 2019. It is a Regional Rural Bank formed under Regional Rural Bank Act 1976 and sponsored by Indian Bank. Bank is providing Banking and financial services through 632 Branches in all the Districts of Tamil Nadu except Chennai. It is having 10 regional offices. Financial Inclusion is the key delivery of banking and financial services to all the sections of society in general and vulnerable groups such as weaker sections low income group in particular. The Bank is offering all Para Banking services as per RBI guidelines. The FI customers are offered Financial Services through Business Correspondents. The facilities of savings account with overdraft and products like deposit, remittance, GCC, Micro Insurance and pension scheme etc can be offered to the Financial Inclusion customers. The bank has implemented the FI Gateway solution with various software procured from service providers / system integrators. The FI Gateway solutions are integrated
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