Mesa-Redonda-2012-Siemens.Pdf

Service for the new Challenges Siemens Turbines and Compressors

Tomás Nava A. Head of Service Business Unit, Chile

Saludo de Roberto Greetings from Colombia!

1 Schedule

. Brief Siemens introduction . Service at a glance . Current situation . Customer needs . Service portfolio . Maintenance cycles . Long-Term Programs . Remote Diagnostic Services

Werner von Siemens From workshop to global partner in 190 countries

1847 ''Telegraphen - Bauanstalt von Siemens & Halske” is established in Berlin 1850 First international sales agency opens in London 1855 Russian branch opens as the first foreign Siemens office 1904 First permanent Siemens office opens in China 1905 Siemens Brasil is established 1924 Siemens India Ltd. is established 1961 Exports grow over 1 billion DM for first time in history 1968 Siemens surpasses the 100 country mark 1970 Establishment of Siemens Corporation, USA 1994 Siemens Ltd. China is established in Beijing

2 Siemens in Chile Presence for over a century

1907 1912 1921 1949 1983 1996 2001 2008

Siemens Siemens Siemens - Siemens is INGELSAC S.A. is S.A. Siemens Schukert’s Company is represented takes over created integrat- - Schuckert main office renamed as in Santiago Siemens’s es the Ltda. moves to Siemens- by represen- Austral- was Santiago Schukert Ltda. Gildemeister tation in Andina established Cía. de Chile in Electricidad, cluster Valparaíso Santiago

Siemens S.A. integrates with the Mercosur

Siemens has answers Four Sectors close to the customer

Energy Healthcare Industry Infrastructure & Cities

Divisions Divisions Divisions Divisions  Fossil Power  Imaging & Therapy  Industry Automation  Rail Systems Generation Systems  Drive Technologies  Mobility and Logistics  Low and Medium  Wind Power  Clinical Products  Customer Services Voltage  Solar & Hydro  Diagnostics  Smart Grid   Oil & Gas Customer Solutions  Building Technologies  Energy Service  OSRAM  Power Transmission

3 Siemens Energy Sector Clean energy for the world

Top performance in six Divisions Fossil Power Wind Power Solar & Hydro Oil & Gas Energy Power Generation Service Transmission (E F) (E W) (E X) (E O) (E S) (E T)

World record New performance World record Deep-sea capable Additional World record dimensions 60.75% 6 MW 33.9% 36 kV 200 MW 800 kV efficiency for for wind turbines efficiency for PV with Seabed power through for direct current combined cycle concentrated distribution at depths modernization transmission power plants photovoltaic module of up to 3,000 m in 2011

Oil & Gas and Industrial Applications Services Service at a Glance

Portfolio Key figures (fiscal year 2012) . Service for Siemens Oil & Gas and Industrial . 4,593 employees Applications (OEM)1) . ~35,000 machines installed in 179 countries . Comprehensive service for gas turbines . 28 service shops (incl. 19 Product Competence Centers) (< 50 MW), steam turbines (< 250 MW), compressors, generators and fans Market . Service Portfolio: . Standard Business . OEM1) service market growth is 3.7%2) . Spare Parts business . Overhauls & Repairs . Major growth is foreseen in the gas turbine market . Advanced Business due to heavy demand in Oil & Gas and Power . Modernization & Upgrades Generation industry. . Long Term Programs . Remote Operational Service . OEM1) market splits into 35% Oil & Gas, Field Service . 15% Power Generation and 50% Industry. . Training . Consulting All figures based on FY11 Forecast Model

1) Original Equipment Manufacturer 2) CAGR FY11 - FY17 (Compound Annual Growth Rate)

4 Siemens Steam Turbines Different Cultures and Technologies

Industrie Turbinen Power Generation KWU KWU AG Industrial AEG Applications

Westinghouse

Mannesmann Demag DemagDelaval Delaval Industrial AEG KANIS AKZ Segment

STAL LAVAL ASEA ABB BBC ABB Alstom Alstom KKK Power Ruston GEC GEC Alstom Alsthom Alsthom

Our Worldwide Network: 19 Competence Centers and 9 Service Shops

Finspång* Brno Helsingør Aberdeen

Lincoln* Hengelo* Krasnodar Hamilton

Barcelona Huludao* Trenton Germany Duisburg Qeshm Vadodara Houston Nuremberg Dammam Essen Frankenthal Pune Querétaro Leipzig Bangalore Bad Hersfeld Zweibrücken Oberhausen

Jundiai Wadeville

Adelaide Bahía Blanca Service Shop * Operated by Product Competence Center (PCCs) Oil & Gas Division

5 Current situation Challenges to come

Environmental Power Productive

Tighter emission Higher energy prices Mineral prices rising regulations Increased efficiency Pressure to keep Increased ecological requirements productive processes awareness running Reduce outage times

What are your concerns? Customers Needs

Reduced More Risk High Quality Maintain Asset Inventory to OEM Maintenance Integrity

Non-Performance Simplified Penalties Business

Responsiveness Availability

Planning Reliability Improved Predictable and Performance Service Costs Outages

6 What can you get Service Portfolio

Repairs & Field Technical Spare Parts Overhauls Service Support

Modernisations Training & Upgrades

Complete Service Solution

Managed Maintenance Strategy

Performance & Reliability Collaborative advanced planning and shutdown optimisation

Modernizations & Upgrades Optimize design to maximize efficiency, performance and reliability

. Footprints

. New turbine wheel design for BF, AF & CF for performance enhancement

. Power increase / reduction . Steam Turbine: steam path redesign . Compressor: Set of gears, redesigned impeller

. New Scrollhousing Design for SFM

. New Shaft Design and Bearing for Schiele Blowers: for easier maintenance

. S5 to S7: Improved system diagnostics, you can save trends for a long term

7 Footprints Same machiene, same interface

What is a Footprint? Footprint Benefits!

Replacement machine to new • Low total cost - Complete renewal standard avoiding major changes to: of older (>20yrs) machines can be more economical than repair • foundation • Min. standstill times • working machine Bild • Min. adaptions required • steam supply pipework • Machine update to latest standard • Reduced re-training required

Reasons for a Footprint!

Bild Bild • Optimise to new operating data • Expired service life of highly stressed components •Machine exchange to minimise downtime during revision

Spare Parts Latest state-of-the-art

Our Philosophy . Availability of Spare Parts on OEM Spare Parts Benefits! the highest state-of-the-art for . Ensure the availability of machines build since 1950 your equipment . Extensive stocks for immediate Reasons for OEM Spare Parts! . Latest technology delivery according to OEM design . Manufacturing Penetration up to 80% . Only source for 100% of the parts required

. Full support for the former KK&K, Schiele range of steam turbines and compressors

8 Repairs & Overhauls OEM Quality & Standard

. Full project management for complete repair & overhaul process, from pre-engineering to final re-commissioning

. Factory and on-site repair & overhaul

. Supply of parts: performance maintenance, parts for initial and replenishment stock

. A comprehensive portfolio of overhaul products, from minor items to major assemblies, onsite repair or workshop overhaul are available.

. In house repairs of all components

. On site repairs through FS personnel

Maintenance Failure probability as ƒ (operating hours)

: human factors, etc. : Aging of material, etc

Phase 1: Phase 2: Phase 3: Initial operating period with Main operating period with mainly Period of increasing life mainly time-independent foreseeable, constant wear and expenditure disturbances tear

9 Long Term Program (LTP) Brief Product Description

LTP Product Portfolio

Remote Framework/ Diagnostic Supportive Preventive Corrective Options Call-Off Service LTP LTP LTP

Agreed T&C’s. Ability to Basic cover: As supportive Applies only to • Trainings Pricing structure monitor LTP with all high-power 24/7 hour global • Resident Engineer for Spares, Field equipment and scheduled output gas helpdesk Service and fix some errors maintenance turbines • Call off for field Overhauls remotely. Engineering such as Periodic service Delivery of either Support Inspection, • Availability Basic Advanced Minor & Major Project manager guarantee or Premium Overhaul report Remote • Special tools & Remote dependant upon Diagnostic instruments Diagnostic package Service Service Premium • Driver unit purchased. Maintenance Provision of 24/7 Schedule at helpdesk with Extended Service expert support Intervals

Remote Diagnostic Service In a nutshell

10 LTP service concept Benefits for the Customer

Improved availability, reliability of equipment

Predictable maintenance cost

Pricing agreement & Predictable Budget

Direct access to OEM expertise

Priority for troubleshooting assistance

Reduce emergency services

Close relation to supplier

Service for the new Challenges Siemens Turbines and Compressor

Tomás Nava A. – Head of Service Business Unit [email protected]

César Osses C. – Service North and Centre Areas [email protected]

Marcelo Vila T. – New Units Department [email protected]