EWTN JOB SUMMARY

TITLE: Customer Service Representative (National Catholic Register)

REPORTS TO: Executive Director, National Catholic Register

DEPARTMENT: National Catholic Register

LOCATION: Irondale, AL

FLSA STATUS: Non Exempt

TYPE: Hourly

GENERAL SUMMARY: Under the direction of the Executive Director, the Customer Service Representative provides customer care regarding subscriptions, back issues, donations, Editorial & Advertising related to National Catholic Register in accordance with Network policies and procedures.

PRIMARY RESPONSIBILITIES:

Customer Service Support:

 Provide customer care regarding subscriptions, back issues, donations, and Editorial and Advertising questions.

 Interact with Editorial staff, including maintaining the Exclusives Schedule, invoicing for the Register’s writers and bloggers, contacting writers about their W-9s and payment status, sending book reviews, extra copies, etc.

 Interact with Advertising staff, (research advertisers and complete tasks for Executive Director.)

 Interact with accounting and other departments as needed.

Donor Development Support:

 Responsible for entering all donations in Etapestry.

 Communicating with Accounting and Administration about the donations.

 Sending out acknowledgement of donation to donors.

Advertising Support:

 Entry and balance of all advertising payments via check.

 Running all credit cards, and sending receipts for payments via credit card.

Subscription Fulfillment Support:

 Entry of Subscriptions placed through Religious Catalogue.

 Responsible for interaction between Religious Catalogue and Circulation Coordinator.

Additional duties as assigned by the Executive Director.

REQUIRED QUALIFICATIONS:

 Minimum of 1 - 2 years of experience in Customer Service

 Adept in Microsoft Office suite (Word, Outlook, Excel); other computer programs as required  Strong problem-solving skills and attention to detail

 Strong interpersonal skills, verbal/written communication

 Basic reading, writing and arithmetic skills

PREFERRED QUALIFICATIONS:

 Bilingual – proficient in Spanish and English

 Experience utilizing Concur Travel software program

 Experience utilizing Blackbaud - eTapestry non-profit fundraising software

 Admate or other advertising software

 Credit card portals such as Sage Payments, Chase Payments (for advertising and donor development support)

 Wealth Engine

REQUIRED EDUCATION:

 Associates Degree

Résumés & cover letter including salary requirements should be e-mailed to: [email protected]

NOTE: ADDITIONAL INFORMATION WILL BE PROVIDED DURING THE INTERVIEW PROCESS.

NO PHONE CALLS PLEASE