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Chase Line Electrification Stakeholder Briefing Pack

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Chase Line Electrification Stakeholder Briefing Pack 1 Chase line electrification Stakeholder briefing pack • Saturday 10 June • Sundays from 11 June to 30 July What is happening? Network Rail are working to electrify the line between Walsall and Rugeley. Electric trains are quieter, faster and will provide more frequent services and extra seats between Staffordshire and the West Midlands. Work will likely continue throughout 2017. The dates we currently have confirmed for works are: • Saturday 10 June • Sundays from 11 June to 30 July. • Sunday 13 until Monday 28 August • Sundays from 17 September to 1 October. Further dates are also likely. This pack covers the works taking place at weekends during June and July. During these works, rail replacement buses will call at all stations between Tame Bridge Parkway and Rugeley Trent Valley A further briefing pack will issued to cover our arrangements for the closure in August and later works during September and October. 2 Service timetable - Saturday 10 June 3 Service timetable - Sundays from 11 June to 30 July 4 Replacement bus service information Tame Bridge Parkway Bescot Buses will pick up / drop Buses will pick up / drop off on Bescot Crescent, off by the green railings in outside the car park the car park, outside the station. This stop will be Northbound towards Rugeley used for buses going in both directions Southbound towards Birmingham Walsall Bloxwich Buses will pick up / Buses will use the public drop off on Station bus stop on Croxdene Street by the Ave, between the station entrance to the NCP entrance and the main car park. This stop roundabout. This stop will be used for buses will be used for buses going in both going in both directions directions. Bloxwich North Landywood Buses will use the Buses will use the public bus stops on Landywood public bus stop in Lane by the pedestrian crossing the lay by outside the former Eagle Northbound Pub. This stop towards Rugeley will be used for buses going in Southbound towards Birmingham both directions 5 Cannock Hednesford Buses will pick up / drop off on Lichfield Road, Buses will use public bus stops just before the near to the ramp to the platforms by the railway roundabout on Cannock Road bridge. Northbound Northbound towards Rugeley towards Rugeley Southbound Southbound towards towards Birmingham Birmingham Rugeley Town Rugeley Trent Valley Buses will use the Buses will pick up / public bus stop on drop off in the Brereton Road, just station car park. This before the junction with stop will be used for Wharf Road. The stop buses going in both will be used for buses directions going in both directions Using rail replacement buses • Bus stop location posters have been put up at all stations with the information above, along with photos of all bus stops. Arrows directing passengers to bus stops will also be put up at all stations. • On Saturday 10 June, bus timetables will be displayed at replacement bus stops. Sunday travel arrangements posters will be displayed at stations in poster boards throughout the work. • Buses should be fully accessible for wheelchair users. If there are any problems passengers should contact the special assist team on 0800 092 4260 • Passengers should check the calling points on the front of buses before boarding. This is particularly important where buses are using a single stop for both directions. • If there are ticket purchasing facilities, passengers must buy a rail ticket before boarding replacement buses • Replacement buses are unable to carry heavy luggage, bicycles, prams or animals (other than registered assistance dogs) • Replacement buses will add a significant amount of time to journeys, so passengers should allow plenty of time. 6 Alternative routes During these works, tickets will also be accepted on some other London Midland routes. • Passengers coming from Stafford may wish to travel via Penkridge. • Passengers coming from Rugeley, Hednesford or Cannock may wish to travel via Lichfield Trent Valley. We have not advertised these alternative arrangements in order to control passenger numbers on these already busy routes, but conductors will allow valid tickets to be used. Customer communications www.londonmidland.com/upgrades This page has a link to a dedicated page for the Chase line project, with downloadable versions of all our communications Animated screens We have run an animated advert on the information screens at Birmingham New Street station. This will be updated for the August works. See this on YouTube at https://www.youtube.com/watch?v=8Y20TDO87_s Online video We have produced a short video to outline the project and the alternative travel arrangements. See this on YouTube at https://www.youtube.com/watch?v=f2LhSs3ZH_c Twitter Using the content produced online we will distribute information on Twitter, through our own account and alongside Network Rail. Stations and staff We will be utilising the passenger information screens and announcements at stations during the work. On train announcements will also be used to advise passengers of our arrangements. We will have bus coordinators at the busier stations, and signage directing people to bus stop at unmanned locations Printed communications These have been distributed along affected the routes and parts of the West Coast mainline in order to reach those likely to be affected making connections. Posters and leaflets have also been made available to events venues and local libraries. Here are copies of our posters and leaflets relating to these works during June and July 7 Advance warning banner 8 Advance warning poster 9 Sunday timetable poster 10 Saturday 10 June timetable poster 11 Saturday 10 June travel arrangements leaflet 12 Saturday 10 June travel arrangements leaflet 13 Sunday travel arrangements leaflet 14 Sunday travel arrangements leaflet 15 Press coverage This project has attracted a lot of press attention over the last few years and we expect that it will continue to do so while the work takes place. We will continue, alongside Network Rail, to respond to media enquiries and use this to let passengers know about the impact of this project Any questions? For issues affecting this route contact: Rob Hornsey - Head of Route for Cross City and Chase line services [email protected] For project communications contact Rebecca Preece - Project Support – Marketing and Communications [email protected] .
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