From the Desk of the Chief Information Officer
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From the desk of the Chief Information Officer 401 EAST GAY STREET WEST CHESTER, PENNSYLVANIA 19380 TELEPHONE: 610-436-1327 WILLIAM MANN Chief Information Officer CGCIO™ To: Ernie McNeely, Borough Manager CC: Department Managers Date: November 30, 2012 Ref: CIO Monthly Report Monthly Technology Work Orders Report January 2012 = 121 February 2012 = 43 March 2012 = 61 April 2012 = 60 May 2012 = 88 June 2012 = 73 July 2012 = 66 August 2012 = 90 September 2012 = 74 October 2012 = 58 November 2012 - 44 Year to Date = 778 Work Orders Description Work Orders are submitted directly by the employees to the CIO for technology related services. Technology related work orders are for services including computing, networking, telecommunications, wireless, police communication (radio) services, police audio & video evidence and general technology related aid. Server Maintenance All servers performed as expected throughout the month. Page | 1 Monthly Chief Information Officer Report November 2012 Telecommunication Services It was brought to my intention that Verizon has begun the process of ending installation services for Centrex. Working with our Verizon representatives, Shared network Users Group I took the opportunity to also request and conduct a financial audit of our account in order to look for additional savings. As a result of the financial audit and changing from Centrex to POTS service as well as changing the PRI an annual savings of $5,151.25 is anticipated. The switch from Centrex to POTS service is expected to occur during the first quarter of 2013. Police Department – The planned movement of the primary police radio antenna and radio equipment from the water tower on Tower Lane to the Chestnut Street parking garage moved forward with pre-wiring and electrical work being completed in July. During August additional cabling was installed and a UPS (uninterrupted power supply) was installed in the equipment cabinet. The antenna was installed on September 11, 2012. The remaining equipment was installed during mid-October. However after poor performance during a two day period the transit/receive equipment was moved back to the original Tower Lane site until troubleshooting can be completed. Alarm Enforcement MONTHLY TOTAL FINES FINES FALSE VALID POWER TOTAL FINES COLLECTED UN-PAID January 34 0 0 34 $600.00 $600.00 $0.00 February 34 0 0 34 $650.00 $550.00 $100.00 March 25 0 0 25 $450.00 $50.00 $400.00 April 41 0 0 41 $1,100.00 $900.00 $200.00 May 30 0 0 30 $1,625.00 $1,525.00 $100.00 June 0 0 0 $1,700.00 $450.00 $1,250.00 July 0 0 0 $2,700.00 $1,850.00 $850.00 August 0 0 0 $2,200.00 $1,900.00 $300.00 September 0 0 0 $3,900.00 $2,750.00 $1,150.00 October 0 0 0 $400.00 $350.00 $50.00 November 0 0 0 $0.00 $0.00 $0.00 December 0 0 0 $0.00 $0.00 $0.00 TO DATE 164 0 0 164.00 $15,325.00 $10,925.00 $4,400.00 MONTHLY TOTAL FINES FINES FALSE VALID STORM TOTAL FINES COLLECTED UN-PAID January 8 0 0 8 $75.00 $0.00 $75.00 February 13 0 0 13 $75.00 $75.00 $0.00 March 22 0 0 22 $250.00 $125.00 $125.00 April 16 0 0 16 $375.00 $375.00 $0.00 May 0 $175.00 $50.00 $125.00 June 0 $275.00 $25.00 $250.00 July 0 $200.00 $200.00 $0.00 August 0 $275.00 $175.00 $100.00 September 0 $450.00 $350.00 $100.00 October 0 $375.00 $275.00 $100.00 November 0 $0.00 $0.00 $0.00 December 0 $0.00 $0.00 $0.00 TO DATE 59 0 0 59 $2,525.00 $1,650.00 $875.00 Page | 2 Monthly Chief Information Officer Report November 2012 Police Communications – Communication Officer Joshua Stouch provided a resignation letter on November 5 effective January 4, 2013. As always I had advertised recently that the police department was accepting applications for the position of communication officer. Interviews had previously been conducted, observations scheduled and background investigations completed on the top candidates. As a result of the vacancy and the completed background reports I immediately requested permission to hire at the November 2012 Public Safety & Finance committees. The hiring of the communication officer was approved. The position was offered and accepted by Kevin Kochka and a start date of January 5, 2013 set. Information Technology Budget for 2013 The following projects were approved as part of the 2013 Borough Budget. 1. Audio & Video Enhancements for Borough Council and Room 240 - $20,000 2. Borough Website Improvements - $ 5,000 It was also recommended by the Technology & Finance Committee that any funding remaining from the Audio & Video project be assigned to assist with the website improvement project. The 2013 Information technology Budget was approved at $126,000. Borough – Facebook Page The Borough of West Chester Facebook page which was launched on October 1, 2012 has continue to improve in popularity. Since the October 1 launch our Facebook page has received 707 “likes”. This is important because “likes” on Facebook act as subscriptions. When information is posted on Facebook, these individuals receive the information immediately on their computer, mobile devices and smartphones. The Facebook committee will continue explore additional improvements and enhancements. The “Facebook Team” includes, Richard Ashenfelder, Judy Benes, Staci King, Meghan Fogarty, Jennifer Glick, Hector Mojica, Kathy Brooks, Kevin Oakes as well as myself. Page | 3 Monthly Chief Information Officer Report November 2012 Email Archiving Since moving to the Microsoft Cloud (Microsoft 365) for email services in 2011 the borough email has been archived using Microsoft’s EHA (Exchange Hosted Archive) solution. Microsoft is retiring that service. I am working with Microsoft to migrate our email archive to their new solution, Office 365 Archiving. This was originally scheduled to occur on November 12, 2012 but was postponed by Microsoft. A new date has not been scheduled as of this report. The new archiving solution will offer enhanced benefits for both our organization and individual employees. Email services will not be impacted by this migration. West Chester Employee’s Technology Blog I continue to publish and write articles on the technology blog in an effort to foster communication and provide relevant technology related information that will help the staff both at work and at home. The tech blog can be found at http://wctech.blogspot.com. Employees and other interested visitors to the technology blog can now subscribe to the website and have articles emailed as they are published. Technology Newsletter The sixth issue of the West Chester Employee’s Technology Newsletter was published on November 29, 2012. This is being published in an effort to promote technology to the staff. Technology has become critical in the workplace and this trend is only going to become more prevalent. Without awareness and growth on an individual level it will become difficult for employees to reach and maintain success in the workplace. The most recent issue is attached to this report. Technology Training Our next technology training class which has been scheduled for December 6, 2012. As always there are two sessions during the day. This is done in order to allow as many employees to attend while not interfering with the services provided by their departments. I am always looking for ideas regarding tech topics for the classes. If anyone has any ideas please contact my office. Scheduled topics includes “Windows 8 Demonstration”, “New Wireless Network”, “Facebook Page Policy”, “Dropbox”, “Holiday Internet Safety”, “Windows 8” and more. Public Dropbox Account The public Dropbox account which was made available in September has continue to prove a popular and useful communication tool. It is the mission of this free – public account to offer the ability for more people than ever before to have access to our public documents, especially meeting agendas and supporting files. Page | 4 Borough of West Chester Employee’s Technology Newsletter November 2012 Volume 1, Issue 6 Stay Safe on the Internet During the Holidays In this issue: Not just Yet Windows 8 Phone Remembering Carl Sagan Microsoft’s BIG Year Preserving Battery Power During the Holidays Stay Safe on the Internet During the Holidays I have written about safe online 3. Use a separate email account Plus! Avoid Unsolicited emails: shopping several times before. for your online shopping. You can Spammers and scammers love the Well now that the holidays are set up a free email account on holidays, because they know a large here again I figured I would take Google's Gmail or Yahoo, among number of people on the Web during a few minutes to talk about others. that time have their wallet open and are staying safe while surfing the looking for bargains. And while it may be internet. 4. Check the privacy policy of any really tempting to click on an email link website you plan to purchase from. that says, “Great Deal on iPads… 50% Make sure they have a privacy off!” Be careful! By clicking on that link, policy, that your data remains you could be taken to a compromised private to the merchant, and that Website that downloads malware onto they don't sell or rent your information to third parties. your computer. 5. Never enter personal That malware can then be used to Because I am in the spirit of information into a pop-up screen. capture your computer key strokes, giving this holiday season here Unauthorized pop-up screens can download additional malware, such as are 7 new tips for safer online be created by identity thieves and fake antivirus applications, or simply shopping: the screen may be completely turn your computer into a spam unrelated to the websites you are generator.