Welcome to student banking The essentials you need 2

Your journey is about to begin...

Welcome to HSBC student banking. Just like your new friends, we’re here to support you during your studies. We’re here for your everyday banking needs and can offer you some really useful benefits.

Who is eligible? We’ll need proof of your place on a You need to be 18 or over and have been qualifying course. For example, if you are a a resident in the UK, Channel Islands or first year student and have been accepted Isle of Man for the past three years and onto an undergraduate course via UCAS currently live in the UK. we’ll need your 16-digit UCAS status code. If you’re unable to provide this or you’re not If you want to open a Student account with a first year student we’ll need a copy of HSBC UK, you can’t have a student account your UCAS status proof which you can elsewhere. access and print from track.ucas.com or letter from the university or college. You need to be studying, or have a confirmed place to study either:

• a full-time qualifying course or • a part-time qualifying course with a Disabled Students Allowance at a UK university/college. 3

Your key benefits at a glance

Student Account The essential benefits HSBC UK 24/7 App1 2 Yes Telephone Banking and 24/7 Online Banking3 Yes Debit card security – temporarily block your card or report it lost or stolen through Yes the mobile banking app Chat available through Online Banking and HSBC UK Mobile Banking App Yes Pay securely with your eligible device with , ™, and Samsung Pay4 Yes Paym – send money to friends and family using just their mobile number Yes Contactless Visa debit card Yes Online statements Yes Deposit a cheque into your account via HSBC UK Mobile Banking App5 Yes Standing order and Direct Debit facilities Yes The extra benefits No interest for using your arranged overdraft6 Yes You can apply for an arranged overdraft offer of at least £1,000 at account opening7 Yes Ask to increase your arranged overdraft as your studies progress8 Yes HSBC Student Credit Card9 Yes Apply for a regular saver Yes Useful guides and digital features for managing your money whilst studying Yes

1 Subject to scheduled maintenance periods. 2 A vailable for most Android and iOS devices™. 3 See footnote 1. 4 A pple Pay is a trademark of Apple Inc., registered in the US and other countries. Google Pay is a trademark of Google Inc. Samsung and are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with the law. 5 Cheque value limits apply. 6 Refer to the ‘Personal Banking Terms and Conditions and Charges You must make regular credits into your account in order to retain any arranged overdraft limit we agree. 7 The HSBC Student Account is subject to status and an assessment of your financial circumstances. 8 Subject to status, financial circumstances and account conduct. 9 See footnote 8.

Click hsbc.co.uk/students 4

The essential benefits

We know how hard it can be to keep on top of your finances. That’s why we offer a range of features to help you manage your money.

The day-to-day basics • Activate new cards, add a temporary Everything you’d expect from a current block if you’ve mislaid them, report them account including: lost or stolen and replace a damaged one • Manage your overdraft • Access your accounts with Online • Our chat service is available at your Banking, our Mobile Banking app, or finger tips 24/7. Telephone Banking • Online statements To download just visit the App Store • Standing order and Direct Debit facilities or Google Play Store™1 and follow • Contactless Visa Debit Card the instructions. • Text Banking Service HSBC Online Banking Mobile Banking All the features of mobile banking plus Manage your money on the move easily discover these extra benefits of banking and securely with our Mobile Banking app online and register in just a few clicks. available for most Android and iOS devices™. You can: It lets you manage your accounts easily from your . • log on securely using your Secure Key; • View your balances, your last 90 • update your address if you’re moving transactions and statements away for your course. You can even give a future date for your address change if • Move money between your accounts, you know the date you’re moving manage your standing orders and send money to friends and family Do your day to day banking online, • Benefit from our money management 24 hours a day, 365 days or Chat with us tools including balance after bills to help 24/7 at a time that suits you best2. you budget successfully • Get push notifications every time you To register, simply visit hsbc.co.uk and make a purchase, a payment leaves your follow the on-screen instructions. account or payment comes into your

account including any student loan. 1 iPhone, iPod touch and iPad are trademarks of • Update your contact email address and Apple Inc, and App Store is a service mark of Apple Inc. Android™ and Google Play™ are trademarks of phone number Google Inc.

2 Subject to scheduled maintenance periods. 5

If you’re new to HSBC you’ll need to set up Go to hsbc.co.uk/guides/students for a telephone security number first by calling some useful guides to help you along the us on 03457 400 004 (lines open 8am to way. These include: 8pm every day). We’ll send you an HSBC Secure Key to help you protect your money • helpful hints and tips for preparing for from online fraud. university. • budgeting for student life – how to create If you’d prefer to talk to someone in person, a budget and make your money go just ask a member of our team at your local further branch – they’ll be happy to help. • borrowing money as a student – different More Ways to Pay options available to you including getting With Apple Pay, Google Pay™ and Samsung to grips with a student overdraft Pay you can make payments with your • and more – including how to build your eligible device wherever contactless is credit score as a student. accepted. It’s easy to set up, and is safe Or if you’re wanting some help with and secure. becoming financially independent, we’re Pay them with Paym here to support you to level up your Using Paym you can send finances and become financially fitter. money to your friends, family, Head over to hsbc.co.uk/financial- and others using just their education/young-adults/ for a range mobile number. of guides.

Register for the service HSBC Contactless Visa with us and wherever you are or whatever Debit Card you’re doing, it will be easy to send money Whether you are shopping to someone. Terms and conditions apply. in-store, online or traveling abroad your HSBC Debit Card can come in handy. As To find out more and register, go to our well as making purchases quickly, safely website: hsbc.co.uk/paym or see the and securely you can also withdraw cash – HSBC UK Mobile Banking App. just look out for the Visa logo.

Useful guides for manging your money Contactless technology whilst studying For your convenience, it comes with Heading off to university is an exciting time. contactless technology, a simple tap to Alongside studying and making friends pay for purchases at checkouts displaying comes the task of managing your money. the contactless logo. And don’t worry, contactless payments are safe and secure, you are 100% protected against fraud, just like you are with Chip & PIN payments. 6

The extra benefits

You can enjoy access to even more products and services.

Overdrafts EAR (Effective Annual Rate) takes account of An arranged overdraft offer of at the interest rate, the compounding of interest least £1,000 and how often interest is charged, and does We offer you an optional arranged overdraft not include any other fees or charges. offer of £1,000 when you open your account. APR (Annual Percentage Rate) is the rate at The HSBC Student Account is subject to which someone who is borrowing money is application and an assessment of your charged, calculated over a period of twelve financial circumstances. months. It takes into account not just the interest, but also any other charges that may You must make regular credits into your have to be paid and any interest free amount. account in order to retain any arranged overdraft limit we agree. An overdraft is a short-term credit facility. Overdrafts are primarily Up to £3,000 interest-free by your intended for short-term borrowing, and third year of studying are not generally suitable for longer- As your studies progress you can ask term borrowing. to increase your arranged overdraft. You can request up to £2,000 in year two An Arranged Overdraft is where and £3,000 in year three. Approval is we agree an overdraft with a limit subject to status and account conduct. with you before your account goes Interest free overdrawn or over your current Whenever you need to take advantage of arranged overdraft limit. your arranged overdraft you can be certain An Unarranged Overdraft we won’t charge you anything for using it. is when your account goes For details of our overdraft interest rates, overdrawn and you don’t have an please see our Personal Banking Terms and arranged overdraft or you go over Conditions and Charges. your arranged overdraft limit.

Representative example An Unarranged Overdraft may adversely (assumed arranged overdraft affect your credit rating. We may £1,200): 0% EAR variable, giving a decline payments that you try to make representative rate of 0% APR variable. using an unarranged overdraft. We will, How does our overdraft compare? subject to our overriding obligations to You can compare our overdrafts with other you as a responsible lender, try to make ways of borrowing by looking at the Annual your essential payments even if you do Percentage Rate (APR). APR is the cost of not have sufficient cleared funds in your borrowing over a year and lets you compare account and the payment would take the costs with other credit products. you over any arranged overdraft facility. 7

Overdraft Text Alerts We will report to Credit Reference Where we have a valid mobile number for Agencies, accounts that have been in a you we’ll send you texts to let you know continuous unarranged overdraft for 30 about your overdraft usage. or more days, which could negatively affect your credit file and your ability We’ll send text alerts when you have to get credit in the future. We will entered or we are aware that later in the day also report as standard any arranged you are due to enter: overdraft limit and overdraft usage for • your arranged overdraft – so you are all current accounts. aware of your usage. Use our Overdraft eligibility • your unarranged overdraft – so you are tool and costs calculator at aware of your usage. hsbc.co.uk/overdrafts to find out We’ll also text you to let you know if your more about our overdraft service arranged overdraft limit is reducing. before applying for or changing an If you don’t provide your mobile number, or arranged overdraft. let us know you’ve changed it, we won’t be If you agree an arranged overdraft able to send you these alerts. and then change your mind, you have You can opt out of arranged or unarranged 14 days from the date we provided overdraft texts at any time by sending the overdraft or the day you received a secure message via online banking, a copy of your overdraft agreement via our 24/7 chat service, calling us on (whichever is later) to cancel. You can 03457 404 404 or by calling into branch. also ask us to reduce your limit or remove your arranged overdraft limit at If you choose to opt out of text alerts, this any time. This can be done via Online will apply to all personal current accounts Banking. You can chat to us 24/7 via you hold with HSBC UK. both Online Banking and the HSBC UK For more information about our overdraft Mobile Banking App. You can also call service, please see our Making sense of us on 03457 404 404, or you can visit overdrafts brochure. us in branch. You will have to repay any overdrawn amount plus any interest for Regular Saver the period you’ve had it. As a Student Bank Account customer you’ll have access to a Regular Saver – If you wish to re-apply for a new or one of our highest earning savings increase an arranged overdraft limit this accounts. You can save from as little will be subject to a full application. as £25 a month by standing order for a fixed term of 12 months. The monthly subscription limit is £250. However, if you For more information, you can visit don’t save £250 in any given month, you hsbc.co.uk/overdrafts. Log in via Online can carry over any unused subscription or Mobile banking and use our 24/7 to the following months. You can save up chat service. You can also call us on to a maximum of £3,000 a year into this 03457 404 404 or visit us in branch. account. The rate is fixed for 12 months and 8 no partial withdrawals are allowed. If you Whether you want to protect your phone to decide to close your account before the first keep in the loop with all your new friends, anniversary, you will receive interest at our gadget insurance to protect your laptop for Flexible Saver rate. Please see our Savings those late night revision sessions or even Interest Rates leaflet for details. travel insurance for a hard earned break with friends, Select & Cover has something HSBC Student Credit Card for you. With a representative 18.9% APR1 (variable) and a credit limit of up to £500, Select & Cover is our pick ‘n’ mix insurance our Student Credit Card may come in handy product – just choose the 3 that suit you for those financial emergencies. best from Mobile Phone Insurance, Gadget You can set up regular Direct Debits straight Insurance, Motor Breakdown, Travel away – for the minimum monthly payment, Insurance, Excess Cover, Home Emergency the full balance or a fixed amount – helping and Starter Life for just £19.50 a month. you to avoid late payment charges. Subject Additional modules can be added for just to application, status and account conduct. £6.50 each. Under Section 75 of the Consumer Credit Select & Cover is exclusively available to Act, if you made a purchase of between HSBC customers with a bank, savings, £100 and £30,000 with a credit card, your mortgage or credit card account, who are purchases are protected if the supplier registered for online banking, UK residents breaches their contract, or misrepresents and at least 18 years old. the goods. For more information visit hsbc.co.uk/credit-cards/what-can- Under the age of 23? If so, let your you-claim-section-75. parents/guardians know that if they took out Select & Cover they can insure themselves, For more information, visit our website at and any of their children under 23 who are hsbc.co.uk/creditcard. Log in via Online in full-time education, but are home outside or Mobile banking and use our 24/7 chat of term time. service. Alternatively you can call us on 03457 404 404 or visit us in branch. To see full details and apply for Select & Cover online simply visit Representative example: based on an hsbc.co.uk/insurance/products/select- assumed credit limit of £500, our 18.9% and-cover/. Terms and conditions apply. p.a. rate variable for purchases gives a representative rate of 18.9% APR variable. HSBC UK Bank plc acts as an insurance intermediary for Select & Cover. Motor HSBC Select & Cover Insurance breakdown insurance is underwritten by Whilst you focus on completing your RAC. Starter life insurance is underwritten studies, let us focus on protecting the by HSBC Life (UK) Limited. All other Select things you love the most. & Cover options are underwritten by Aviva 1 APR (Annual Percentage Rate) is the way lenders Insurance Limited. describe the cost of borrowing money over a year. This is done in a standard way to allow you to compare the cost of products from different lenders. It takes into account interest as well as other charges you’d have to pay, such as any annual fee. 9

Supporting you through university and beyond

Wherever your journey takes you, we’ll help you make the most of your time at university, and after you graduate.

Talk to us – we’re here to help Graduate Bank Account We understand that going to university can We’re also here to help you make the be a struggle financially. If you’re worried transition from studying to working. about money, please come and talk to us. That’s why, once you’ve graduated, we’ll The quicker you act, the easier it can be for automatically transfer you to our Graduate us to help you. Bank Account for the next two years. We’ll write to you two months before your Call us between 8am and 8pm any day account changes to let you know about of the week. Or, if you’d prefer to talk to your new account features. someone in person, please visit your local branch. Continuing or extending your studies? If you choose to continue your studies past Handy guides the graduation date provided at opening, Don’t forget we have lots of guides and please contact us to advise us of your new tools on our website hsbc.co.uk/financial- graduation date. education/young-adults/. 10

Important information

List of qualifying courses Regular Saver The following full-time courses qualify No withdrawals are allowed during the provided you are at a UK university or 12 month term. Please note that Regular college, including if you are attending part Saver accounts are not offered all of the time because of a disability. time. Credit interest is paid gross. Gross is the rate of interest, if interest were paid Postgraduates must provide proof that and not compounded each year. Regular you have completed your study within the Saver accounts are currently only available last three years for your application to be to customers that hold either a Bank considered. Account, an HSBC Advance Account, an HSBC Premier Account, Bank Account Pay • Postgraduate degree (e.g. MBA, MA, Monthly, HSBC Student Bank Account or a MSc, PGCE) Graduate Bank Account. • Undergraduate degree (e.g. BA, BSc, BEd, BN) Purchases outside of the UK • Diploma of Higher Education (DipHE) If you use your debit card to make a • Business and Technical Education payment or buy something in local currency, Council (BTEC) we will charge you a 2.75% transaction • Higher National Diploma (HND) fee (which will show on your statement as ‘non-sterling transaction fee’). If you buy • BTEC Higher National Certificate (BTEC) something in GBP sterling whilst outside of • National Vocational Qualifications (NVQ) the UK we will not charge this fee. We do Level 4 and 5 not charge any other fees when you make • Pre-registration of First Level Nursing and purchases outside of the UK. Midwifery Diploma • Foundation year which is an integral Cash withdrawals outside of the UK part of one of the courses listed above. Cash machine instructions will come up in Written proof of this is required e.g. a English for you. For cash withdrawals in a letter from your university or college foreign currency or from a cash machine • Apprentices are not eligible to open a outside the UK, a 2.75% fee applies as well new Student Account. Apprentices as a 2% fee (minimum £1.75/maximum £5). (Level 2,3,4,5 and 7) that opened a Please be aware that some cash machine Student account before 18 May 2020 operators may also apply a direct charge remain eligible to hold their existing for withdrawals from their cash machines, Student account. which should be advised on screen at the time of withdrawal. 11

Compensation Complaints Your Bank or Savings Account with HSBC If you have a concern please let your local UK Bank plc is protected up to the FSCS branch manager or the manager of the compensation limit by the Financial department concerned know. We will Services Compensation Scheme, the endeavour to resolve any issues and put UK’s deposit protection scheme (most matters right. If your concern is not settled deposits are covered by the scheme). For to your satisfaction you may be able to refer more information, please visit the FSCS it to the Financial Ombudsman Scheme. website at fscs.org.uk and the HSBC Our ‘Listening to your comments’ leaflet Personal Banking Terms and Conditions and contains further details. Charges. 12

Current Account Switch Guarantee

We have designed the Current Account Switch Service to let you switch your current account from one bank or to another in a simple, reliable and hassle-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

• The service is free to use and you can choose and agree your switch date with us. • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary). • If you have money in your old account, we will transfer it to your new account on your switch date. • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details. • If there are any issues in making the switch, we will contact you before your switch date. • If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

What happens to any debit card Can I prevent my new account details transactions that I have asked being given to someone who sends my old bank to stop? one-off payments to my old account? The Current Account Switch Service You may be able to transfer your payments should not interfere with this process and to your new bank without redirecting any debit card transactions that you have payments from your old account, and you asked your bank to stop should remain so should discuss this requirement with your after your switch. new bank. For more information: Click hsbc.co.uk/students Download the HSBC UK Mobile Banking App Chat with us 24/7 via Online and Mobile banking Visit your local branch Call us on 03457 404 404 (textphone 03457 125 563) Lines are open 8am to 8pm every day. To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.

Accessibility

To find out more about our accessible services please visithsbc.co.uk/accessibility or ask at any of our branches.

If you’d like this in another format such as large print, Braille or audio, please contact us. If you require a textphone service you can download the UK Relay App and call our customer services team on 03457 404 404 (+44 1226 261 010 from outside the UK). If you have a textphone, you can dial the prefix 18001 followed by our customer services telephone number.

BSL Video Relay Service is also available (Monday-Friday 8am-6pm, excluding Bank and Public Holidays) at hsbc.co.uk/accessibility.

hsbc.co.uk

HSBC UK Bank plc. Registered in England and Wales with number 09928412. Registered Office: 1 Centenary Square, Birmingham B1 1HQ, United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 765112.

Customer Information: Customer Service Centre, BX8 1HB.

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