Victoria Daly Shire Council
Service Delivery Plan Period: 08/09 - 12/13
v3.2.2 VICTORIA DALY SHIRE BUSINESS STRUCTURE AND SERVICE DELIVERY PLAN TABLE OF CONTENTS May 2008
DIRECTORATE: Chief Executive and Governance DIRECTORATE: Corporate and Community Services DIRECTORATE: Infrastructure and Civil Services
Business Unit: Chief Executive and Shire Services Management Business Unit: Financial and Corporate Management Business Unit: Assets Core - Local Emergency Management (PAGE 4) Core - Council Planning and Reporting (PAGE 118) Core - Asset Management (PAGE 135) Core - Shire Services Management (PAGE 8) Core - Financial Management (PAGE 121) Core - Fleet and Plant Maintenance and Management (PAGE 137) Core - Maintenance and Upgrade of Council-controlled buildings, facilities and fixed Business Unit: Governance Core - Information Technology and Communications (PAGE 124) assets (PAGE 141) Agency - Economic Development Support (PAGE 11) Core - Revenue Growth (PAGE 126) Business Unit: Civil Services Core - Administration of Council Meetings, Local Boards and Sub Committees (PAGE 13) Business Unit: Human Resources and Training Agency - Airstrips Maintenance (PAGE 212) Core - Adminstration of Local Laws (PAGE 15) Core - Human Resources Management (PAGE 128) Agency - Environmental Health and Life Skills (PAGE 218) Core - Training and Employment of Local People in Council Operations (PAGE Core - Advocacy and Representation on Local and Regional Issues (PAGE 18) 131) Agency - Natural Resource Management (PAGE 220) Core - Community Information and Liaison Services (PAGE 20) Business Unit: Commercial Operations Agency - Outstation / Homeland Municipal Services (PAGE 223) Core - Governance (PAGE 23) Commercial - Community Stores and Retail (PAGE 32) Commercial - Barge Landing Maintenance (PAGE 152)
Core - Public and Corporate Relations (PAGE 26) Commercial - Employment and Training (PAGE 35) Commercial - Non-Council Roads (PAGE 154)
Core - Records Management (PAGE 28) Commercial - Horticulture (PAGE 39) Commercial - Power, Water and Sewerage Essential Services (PAGE 157) Core - Risk Management (PAGE 30) Commercial - Indigenous Art Enterprises (PAGE 41) Core - Cemeteries Management (PAGE 164) Commercial - Post Office Agency (PAGE 44) Core - Companion Animal Welfare and Control (PAGE 168)
Commercial - Visitor Accommodation and Tourist Information (PAGE 46) Core - Lighting for Public Safety, including Street Lighting (PAGE 172) Business Unit: Community Services North Core - Local Roads Maintenance (PAGE 177) Agency - Aged and Disabled Care Services (PAGE 65) Core - Local Roads Upgrading and Construction (PAGE 186) Core - Maintenance and Upgrade of Council-controlled Parks, Reserves and Open Agency - Centrelink (PAGE 69) Spaces (PAGE 188) Agency - Community Media (PAGE 73) Core - Traffic Management on Local Roads (PAGE 193) Agency - Community Safety (PAGE 76) Core - Waste Management (including litter reduction) (PAGE 195) Agency - Family Services (including Child Care) (PAGE 80) Core - Weed Control and Fire Hazard Reduction (PAGE 206) Agency - Sport and Recreation and Youth Services (PAGE 84) Other - Borrow Pit Operations (p148) Core - Civic, Cultural and Sporting Events (PAGE 52) Business Unit: Territory Housing Services Commercial - Territory Housing and Related Infrastructure Repairs and Other - Swimming Pools (PAGE 49) Maintenance (PAGE 230) Core - Libraries and Cultural Heritage (PAGE 57) Commercial - Territory Housing Tenancy Management (PAGE 234)
Business Unit: Community Services South Business Unit: Office for Infrastructure and Civil Services Agency - Aged and Disabled Care Services (PAGE 98) Core - Infrastructure and Civil Services Management (PAGE 228) Agency - Centrelink (PAGE 101) Agency - Community Media (PAGE 105) Agency - Community Safety (PAGE 107) Agency - Family Services (including Child Care) (PAGE 111) Agency - Sport and Recreation and Youth Services (PAGE 115) Core - Civic, Cultural and Sporting Events (PAGE 88) Core - Libraries and Cultural Heritage (PAGE 93)
Business Unit: Office for Corporate and Community Services
Core - Corporate and Community Services Management (PAGE 133) Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Organisational SWOT
S TRENGTHS W EAKNESSES
INTERNAL • CEO AND GOVERNANCE: Agreement on Shire and • iNFRASTRUCTURE AND CIVIL SERVICES: ward boundaries Inconsistent standard of services • iNFRASTRUCTURE AND CIVIL SERVICES: Local • CORPORATE SERVICES: Contract obligations with road and airstrip standards staff • CORPORATE SERVICES: Improved customer • CORPORATE SERVICES: Condition and type of service assets and facilities • CEO AND GOVERNANCE: Improved administration • COMMUNITY SERVICES: Inconsistent standard of and record-keeping services • CORPORATE SERVICES: Procurement and • iNFRASTRUCTURE AND CIVIL SERVICES: No management of assets Shire-wide local roads management system • CEO AND GOVERNANCE: Funding for local • CORPORATE SERVICES: Limited employment of government elections local Indigenous staff • CEO AND GOVERNANCE: Strengthened Advocacy • iNFRASTRUCTURE AND CIVIL SERVICES: Low • CORPORATE SERVICES: Improved IT and financial skills base of some local potential employees management systems • iNFRASTRUCTURE AND CIVIL SERVICES: Council • iNFRASTRUCTURE AND CIVIL SERVICES: PAWC employee housing shortages assistance with street lighting maintenance • CORPORATE SERVICES: Lack of standardised • CEO AND GOVERNANCE: Full-time leadership and rates and service charges schedules representation • CORPORATE SERVICES: Inaccessibility of • CORPORATE SERVICES: Improved accountability specialist financial management systems • INFRASTRUCTURE AND CIVIL SERVICES: Better • CORPORATE SERVICES: High staff turnover coordination of Local Emergency Management • CORPORATE SERVICES: Shire reliance on non- • COMMUNITY SERVICES: Shire as preferred service self generated revenue delivery agent • COMMUNITY SERVICES: Access to library services • CORPORATE SERVICES: Improved human • CORPORATE SERVICES: Lack of adequate ITC resources management networks in some communities • CEO AND GOVERNANCE: Early hiring of senior • CEO AND GOVERNANCE: Community meeting staff spaces • COMMUNITY SERVICES: Civic and community • CORPORATE SERVICES: Cemetery management events differences • CORPORATE SERVICES: Early hiring of senior staff • iNFRASTRUCTURE AND CIVIL SERVICES: Lack of • iNFRASTRUCTURE AND CIVIL SERVICES: all-season access to all communities Improved animal welfare and control • iNFRASTRUCTURE AND CIVIL SERVICES: • CEO AND GOVERNANCE: Intergovernmental Inadequate plant storage facilities advocacy and representation • CEO AND GOVERNANCE: Community control over • INFRASTRUCTURE AND CIVIL SERVICES: Better Shire finances management of assets and infrastructure • CEO AND GOVERNANCE: Distance and geography • CEO AND GOVERNANCE: Support from Local • CORPORATE SERVICES: Difficult and expensive Boards security arrangements for assets • CORPORATE SERVICES: Pooling of administrative resources • COMMUNITY SERVICES: Skill sets of local residents • iNFRASTRUCTURE AND CIVIL SERVICES: Improved waste management standards O PPORTUNITIES T HREATS
EXTERNAL • COMMUNITY SERVICES: Potential for improved • CORPORATE SERVICES: High community service delivery expectations of service standards and access to • CORPORATE SERVICES: Forward planning can resources deliver savings • iNFRASTRUCTURE AND CIVIL SERVICES: Waste • CEO AND GOVERNANCE: Governance training management service constraints • CORPORATE SERVICES: Scope for consistent • CEO AND GOVERNANCE: Retention of existing administration services senior governance staff • iNFRASTRUCTURE AND CIVIL SERVICES: • CORPORATE SERVICES: Financial situation of Potential for improved natural resource management current councils
June 02, 2008 Page 2 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) • COMMUNITY SERVICES: Potential expansion of • iNFRASTRUCTURE AND CIVIL SERVICES: community events and festivals Increased visitor numbers • iNFRASTRUCTURE AND CIVIL SERVICES: • CORPORATE SERVICES: Instability of tied funding Potential for improved standard and consistency of • CEO AND GOVERNANCE: Communication with services communities • CORPORATE SERVICES: Potential for increased • iNFRASTRUCTURE AND CIVIL SERVICES: rates revenue Increased expectation of compliance with legislation • CORPORATE SERVICES: Potential for better • COMMUNITY SERVICES: Impact of Australian access to grant funding Government Intervention • iNFRASTRUCTURE AND CIVIL SERVICES: Potential for increased borrow pit costs • COMMUNITY SERVICES: Service delivery mix • CORPORATE SERVICES: Occupational health and safety issues • CORPORATE SERVICES: Financial accountability in communities • iNFRASTRUCTURE AND CIVIL SERVICES: Labour recruitment difficulties • CORPORATE SERVICES: Costs of large-scale capital upgrading • CORPORATE SERVICES: Location of financial headquarters • COMMUNITY SERVICES: Reliance on grants funding • iNFRASTRUCTURE AND CIVIL SERVICES: Potential expansion of local road network • CORPORATE SERVICES: Potential that start-up funds are inadequate • CEO AND GOVERNANCE: Equal and fair representation across all communities • CORPORATE SERVICES: Increase of ratepayer base • iNFRASTRUCTURE AND CIVIL SERVICES: Difficulties in enforcing standards and local laws • iNFRASTRUCTURE AND CIVIL SERVICES: Impact of the Australian Government Intervention • CEO AND GOVERNANCE: Community engagement • CEO AND GOVERNANCE: Cultural differences • CEO AND GOVERNANCE: Shire Headquarters
June 02, 2008 Page 3 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Directorate: Chief Executive and Governance Business Unit: CEO and Shire Services Management Service Profile Grouping: Core Services Service Profile: Core - Local Emergency Management
Description: Preparation and planning for local emergencies through participation in relevant committees and communication with relevant stakeholders, and the facilitation of preventative measures. Outputs:
Disaster mitigation planning and preparation; Preventative measures such as pre-cyclone clean ups, clearing firebreaks around communities and key infrastructure, and flood and cyclone awareness communication programs. Primary Outcome: 3.4 Improved transport access into and around communities
June 02, 2008 Page 4 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer A well managed and coordinated Local Emergency respoonse to local and natural expectations: disasters that minimises danger for residents. Describe the fee/payment n/a structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? Limited capacity for bushfire fighting. Municipal Services has a ute with a 300 litre water tank on back. There is also a firetruck in town, but is used primarily for housefire response. Wadeye airstrip has all season access. The Thamarrurr Emergency Service Response committee meets prior to each wet season.
Palumpa - The CEO and other council staff are generally the only people that attend fires in the area. They have had no formal training and do what they can to keep the fires out of the town area. The civil works section and council staff assist with the transport of food and goods into community during the wet season.
Peppimenarti - Firefighting done on an ad hoc basis by any available council staff and community members. There is an emergency barge landing to the northwest of the community in case of lack of access to or operation of the Wadeye barge landing. However, road access to the barge landing is currently difficult (and near impassable in the Wet), and the barge landing is not regularly maintained. Peppimenarti is part of the Thamarrurr Emergency Service Response committee, which meets prior to each wet season.
Nauiyu - Flood management is undertaken by the Civil Works section. Transport for flood affected people and goods, including boat transport in and out of the communtiy during the wet season is provided by the civil works section.
Pine Creek- Service provided by local Fire and Emergency group including local police. No direct Council involvement.
Timber Creek - Local Emergency Plan in place although the Council has no direct involvement.
Walangeri - Limited local emergency management planning. In Pigeon Hole there is a boat available for flood evacuations. Lingara residents with medical conditions, frail and very young are usually evacuated to Yarralin during emergencies or natural disasters. The community serviced by boat during flooding.
Daguragu - Service provided by local Fire and Emergency group including local police. No direct Council involvement.
June 02, 2008 Page 5 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major There is currently no consistent or strategic management of local emergency issues facing the Council in response frameworks or operations across the Victoria Daly Shire. its Service Delivery: In order to carry out tasks such as fuel reduction burn-offs in bushland surrounding communities, local staff require some training, appropriate equipment and an understanding of weather and climactic conditions and forecasts. Often these requirements are not met. Fire management is not seen as core council business and is mostly reactive. Local fire management in communities can include house fires, for which council staff are not qualified or certified to attend to. In the future, house fire situations should be ideally dealt with through a partnership approach with NT Police Fire & Emergency Services for professional support.
Future Approach: What changes are required A consistent and standardised range of strategies and plans across the Victoria to the Service delivery to Daly Shire. better meet customer Participation in Regional Counter Disaster Committees and development of a needs? range of preventative and preparatory plans and measures. Development of a coordinated Shire Emergency Response Communications Plan. What assumptions have you -Shire Services Managers will play a lead role in local coordination and planning used in determining these for emergencies. changes? -Shire management based at headquarters will formally liaise with relevant authorities and stakeholders to formulate and implement Shire- and regional-based Emergency Response plans. -Shire civil services staff will be used to perform fire, flood and natural disaster prevention and mitigation tasks. What other performance Involvement in Regional Counter Disaster Committee at a senior Shire improvements can be management level. applied? Development of training strategy to ensure Shire staff are aware of roles and responsibilities in relation to local emergency response.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.2.1 Wadeye - ensure adequate local emergency response preparation, to be 01/07/2008 30/06/2011 reviewed every September
3.4.2.2 Palumpa - ensure adequate local emergency response preparation, to be 01/07/2008 30/06/2011 reviewed every September
3.4.2.3 Peppimenarti - ensure adequate local emergency response preparation, 01/07/2008 30/06/2011 to be reviewed every September
3.4.2.4 Nauiyu - ensure adequate local emergency response preparation, to be 01/07/2008 30/06/2011 reviewed every September
3.4.2.5 Pine Creek - ensure adequate local emergency response preparation, to 01/07/2008 30/06/2011 be reviewed every September
3.4.2.6 Timber Creek - ensure adequate local emergency response preparation, 01/07/2008 30/06/2011 to be reviewed every September
3.4.2.7 Yarralin - ensure adequate local emergency response preparation, to be 01/07/2008 30/06/2011 reviewed every September
June 02, 2008 Page 6 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.4.2.8 Daguragu - ensure adequate local emergency response preparation, to be 01/07/2008 30/06/2011 reviewed every September
3.4.2.9 Headquarters - coordinate emergency response preparation and 01/07/2008 30/06/2011 management for the Shire, to be reviewed every September
June 02, 2008 Page 7 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Shire Services Management
Description: Service unit used to capture functions and direct costs of the Chief Executive Officer and Shire Services Managers positions. Outputs:
Effective management across all Shire services, in all service delivery centres and in areas related to Shire governance, community liaison and decision-making. Primary Outcome: 1.1 Effective leadership and open, transparent governance
Current Approach: Describe any volumetric n/a information pertaining to the Service: Please define the customers All residents and visitors to the Shire. who will use the Service: Please describe Customer Effective, open and transparent management of the Shire; expectations: Reliable, well coordinated and well governed local government services in all of the Shire's service delivery centres and areas; Effective workforce management. Describe the fee/payment n/a structure relating to the Service: What is the current approach The current positions of Community Government Council Chief Executive Officers taken to provide the Service? provide the services management function in the eight council communities of the Shire. Please describe the major In some communities, there has been a high turnover of Community Government issues facing the Council in Council management staff. This leads to a lack of continuity in council its Service Delivery: administration and can have detrimental effects on service delivery and management of local staff. Many council CEOs have in the past functioned with little or no professional support. This has led to increased burnout and turnover.
June 02, 2008 Page 8 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required More coordination and support for management staff located in communities. to the Service delivery to Continuation of local presence of Shire management staff in communities. better meet customer Establishment of a clear management structure that is bested suited to effectively needs? implement the policies and resolutions of the Shire Council, keep the Shire within budget, optimise service delivery at a community level, and stay responsive to demands and issues arising in communities. What assumptions have you The positions of Chief Executive Officers in existing Community Government used in determining these Councils will be transferred over to Shire Services Managers. The new positions of changes? Shire Services Managers, who will be located in each of the eight service delivery centres, will directly report to the Shire's Chief Executive Officer, who will be located at headquarters. Shire Services Managers will be responsible for monitoring work schedules, staffing issues and service budgets in community. The Shire Chief Executive Officer will be responsible for staffing, executive approval of budgets and staffing structures, communication with the Shire Council, implementation of Shire Council resolutions, and management of Shire Services Managers. What other performance n/a improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.1.1.1 Headquarters - provide executive leadership for all operations and 01/07/2008 30/06/2011 activities of the Victoria Daly Shire Council
1.1.1.2 Wadeye - in consultation with the CEO, provide executive leadership in 01/07/2008 30/06/2011 community
1.1.1.3 Palumpa - in consultation with the CEO, provide in-community executive 01/07/2008 30/06/2011 leadership
1.1.1.4 Peppimenarti - in consultation with the CEO, provide in-community 01/07/2008 30/06/2011 executive leadership
1.1.1.5 Nauiyu - in consultation with the CEO, provide in-community executive 01/07/2008 30/06/2011 leadership
1.1.1.6 Pine Creek - in consultation with the CEO, provide in-community 01/07/2008 30/06/2011 executive leadership
1.1.1.7 Timber Creek - in consultation with the CEO, provide in-community 01/07/2008 30/06/2011 executive leadership
1.1.1.8 Yarralin - in consultation with the CEO, provide in-community executive 01/07/2008 30/06/2011 leadership
1.1.1.9 Daguragu - in consultation with the CEO, provide in-community executive 01/07/2008 30/06/2011 leadership
June 02, 2008 Page 9 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 10 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Governance Service Profile Grouping: Commercial Services Service Profile: Agency - Economic Development Support
Description: Promotion and encouragement of economic development and local businesses through:
Supporting regional development Implementing programs that attract industry Referring individuals and families to economic development support agencies Outputs:
Management and co-ordination of Economic Development projects Preparation and facilitation of Regional and Local Tourism Plans Support for local businesses Primary Outcome: 2.3 Local community economies that are viable and growing
Current Approach: Describe any volumetric There is one Economic Development Officer currently employed at Thamarrurr information pertaining to the Regional Council. Service: Please define the customers Residents and organisations within the Victoria Daly Shire and surrounding who will use the Service: region. Please describe Customer -Business planning support, seed funding and assistance to start business expectations: enterprises. -Economic development and increased employment across the region. Describe the fee/payment n/a structure relating to the Service: What is the current approach The ‘Northern Territory Economic Development Officers’ Project stems from the taken to provide the Service? Emerging Indigenous Entrepreneurs Initiative, as part of the Australian Government’s broader Indigenous Economic Development Strategy and the Northern Territory Government’s Indigenous Economic Development Strategy. This has been developed to facilitate and assist Indigenous Australians with financial literacy training, entrepreneurial skills development and to link entrepreneurs with private sector intermediaries The project aims to generate economic activity with local Indigenous Australians and support the development of such economic activity through the facilitation and negotiation of appropriate support services in accordance with the Economic Development Officers Document, and the Overarching Agreement on Indigenous Affairs between the Commonwealth of Australia and the Northern Territory of Australia 2005-2010. Existing councils have been utilising these economic development support services provided by the Australian and Northern Territory Governments to differing degrees.
Wadeye - Thamarrurr Regional Council currently employs a full-time Economic Development Officer. Please describe the major Business development is a difficult task and capacity is low in most cases, even issues facing the Council in when opportunities and resources are high. its Service Delivery:
June 02, 2008 Page 11 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Redefine service area of the Economic Development Officer position to link it to to the Service delivery to the Shire area. Increase resources if total Shire area is too big to service. better meet customer The Shire will require membership to Department of Business, Economic and needs? Regional Development's (DBERD's) Economic Development Officers’ Project. DBERD and Indigenous Business Australia (IBA) need to play a greater role in assisting individuals and businesses improve business development capacity and skills. What assumptions have you A regional, coordinated approach to economic development support will be used in determining these established by the Shire. changes? An Economic Development Officer will be a full-time position within the Victoria Daly Shire. What other performance Increased economic development within the Victoria Daly Shire. improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.3.1.1 Headquarters - create opportunities for independent community ownership 01/07/2008 30/06/2011 and control of enterprises previously owned by councils
2.3.1.2 Headquarters - coordinate economic development support across the 01/07/2008 30/06/2011 Victoria Daly Shire and surrounding region.
June 02, 2008 Page 12 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Core Services Service Profile: Core - Administration of Council Meetings, Local Boards and Sub Committees
Description: Provision of secretariat or other support to Council Meetings, Local Boards and Sub Committees including: -Arrangement of meetings including all administrative and logistical support; -Provisiion of briefings and background information on community issues; -Minute-taking and publication Outputs:
Secretariat support to the Shire's governance structures Transparent process of interaction with external groups Representation of the communities' interests Leadership advocacy Strategic planning and direction Policy development Regional planning and co-operation Compliance with statutory requirements Primary Outcome: 1.2 Communities that participate effectively in their Councils through their Local Boards and Committees
Current Approach: Describe any volumetric No specific volumetric information currently available for this service. information pertaining to the Service: Please define the customers -The Shire Council, Local Boards and Management Committees who require who will use the Service: administrative and secretariat support. -The general public who may want information on the Shire's activities and decision-making. Please describe Customer -Professional and timely administrative and secretariat support. expectations: -Access to information about the Shire's decision-making and other governance processes. Describe the fee/payment n/a structure relating to the Service: What is the current approach In general, this task is performed by the council CEO with assistance from taken to provide the Service? administration officers.
Wadeye - one staff member is specifically identified to provide executive support to Thamarrurr Regional Council. Other administration officers, plus the CEO, also provide time and resources to this service. Please describe the major The major issue will be the standardisation of governance administration across issues facing the Council in the Shire and the training of Shire Council members in regional governance its Service Delivery: arrangements.
June 02, 2008 Page 13 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required A resolutions register, agenda and minutes modules are incorporated in Victoria to the Service delivery to Daly Shire business system. All relevant staff will need to be trained in the better meet customer operations of these modules. needs? Better and more timely reporting and publication of minutes, briefings and other related information is needed. What assumptions have you All governance administration functions will be standardised across the Shire. used in determining these Costs of this service will need to be identified separately from other administrative changes? functions. There will be a small administration team focused on providing governance administrative support. What other performance improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.2.1.1 Headquarters - conduct four-monthly meetings with Local Boards to 01/07/2008 30/06/2011 identify issues relating to the delivery of services
1.2.1.2 Headquarters - deliver administration services for local boards and 01/07/2008 30/06/2011 management committees
Action Budget 08/09 09/10 10/11 11/12 12/13
Income Expenditure
TOTAL SERVICE BUDGET: Budget Type 08/09 09/10 10/11 11/12 12/13
Operating (recurrent) Income $0 $0 $0 $0 $0
Expenditure $0 $0 $0 $0 $0
Total: $0 $0 $0 $0 $0
June 02, 2008 Page 14 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Administration of Local Laws
Description: Monitoring and enforcement of local laws (by-laws), including on: Litter Traffic and Roads Rubbish Collection Tree Management Camping and sleeping in public places Writing and defacing public property (graffitti) Feral Animal Control Companion Animal Management Outputs:
Issues identified Issues investigated Penalties imposed Feral Animals Removed Graffiti removed within 24 hours Healthy and well managed companion animal population Primary Outcome: 4.7 Communities that work towards improved harmony and social wellbeing
Secondary Outcomes:
3.6 Functional, clean and tidy public spaces
June 02, 2008 Page 15 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information pertaining to this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Commercial or industrial organisations to which Local laws relate. Please describe Customer Residents of the Victoria Daly Shire expect fairness in the application of local expectations: laws and that there are processes of appeal available. Describe the fee/payment Except for Pine Creek, no location within the Shire currently has a local laws fees structure relating to the schedule. Service: Pine Creek - Companion Animal Registration: $5.00 desexed / 12 months; $30.00 other / 12 months. Fines income is an insignificant income stream.
Timber Creek has local laws covering Companion Animal Control but do not impose fees. Fines income is an insignificant income stream. What is the current approach Wadeye - taken to provide the Service? No local laws in place
Palumpa - No local laws in place
Peppimenarti - No local laws in place
Nauiyu - No local laws in place
Pine Creek - Dog By-Law - Registration required after 4 months of continuous residency. Anti-Littering By-law - needs updating - no infringements issued. Have made arrangements with Katherine Town Council Ranger to come once a month.
Timber Creek - Many Local Laws ranging from Companion Animal Control to Management of Public Places. Does not have the resources to secure the required staff and infrasturucture to enforce the by-laws.
Walangeri/Yarralin - No local laws in place
Daguragu/Kalkaringi - No local laws in place Please describe the major Applying consistency of local laws across the Shire will be an issue for the Shire. issues facing the Council in For many local laws, such as current dog registration laws in Pine Creek, it may its Service Delivery: be inappropriate and undesirable to apply them to other communities.
June 02, 2008 Page 16 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Development of consistent Local Laws implementation and enforcement strategy to the Service delivery to across the Shire. better meet customer Thamurrurr Regional Council have a range of draft Local Laws under consideration needs? that will require assessment by the Shire Council. What assumptions have you Currently there are only two centres, Pine Creek and Timber Creek, that have used in determining these Local Laws in place. These local laws will only apply to the two respective changes? communities from 1 July 2008. What other performance This service is currently not costed seperately . New Council Business Systems improvements can be should be able to identify the cost of this service. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.1 Headquarters - administer and enforce local laws and regulations 01/07/2008 30/06/2011
June 02, 2008 Page 17 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Advocacy and Representation on Local and Regional Issues
Description: Development and implementation of a representation and advocacy plan including: Representation of local and regional issues to Northern Territory and Australian Governments; Developing partnerships and agreements with Non Government Organisations; Participation on regional boards, committees and specialist groups
Provision of communication with the general public through a range of avenues including media contact and public communication. Development and implementation of a lobbying and advocacy plan including: Lobbying Territory and Australian Government including agencies. Developing partnerships and agreements with Non Government agencies Participation on regional boards, committees and specialist groups. Outputs:
Lobbying and advocacy plan Representation on regional boards, committees and specialist groups Media releases and public communications plan Lobbying and advocacy plan Primary Outcome: 1.3 Proactive partnerships with government agencies, other Shire and Municipal Councils, and the private sector
Current Approach: Describe any volumetric n/a information pertaining to the Service: Please define the customers Residents of the Shire who will use the Service: Local and regional media organisations Government and non-government organisations Please describe Customer Effective local and regional advocacy and representation of residents' issues and expectations: concerns. Residents will expect access and input into the Shire's strategic advocacy plans. Media organisations will expect access to and professional working relations with the Shire Council. Describe the fee/payment n/a structure relating to the Service: What is the current approach Current councils' work on advocacy and representation in local and regional taken to provide the Service? forums is generally piecemeal, uncoordinated and reactive. Please describe the major This function needs to be adequately resourced in the short to medium term after issues facing the Council in establishment of the Shire to ensure that consistent relationships and information its Service Delivery: accessibility is established and maintained.
June 02, 2008 Page 18 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required High level and consistent information and communication strategy required to to the Service delivery to ensure that community engagement is a priority for the Shire Council. better meet customer needs? What assumptions have you An external communications, representation and advocacy plan is not currently in used in determining these place, and will need to be newly established. changes? What other performance Costs for this service are currently absorbed in the current Council budgets. New improvements can be Shire business systems will enable costs for this service to be identified. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.3.1.1 HQ - Develop communication links with other Shire Councils and LGANT 01/07/2008 30/06/2011
1.3.1.2 HQ - Develop communication links with NT Government agencies 01/07/2008 30/06/2011
1.3.1.3 HQ - Develop communication links with Australian Government agencies 01/07/2008 30/06/2011
1.3.1.4 HQ - Develop communication links with non-government organisations 01/07/2008 30/06/2011 and businesses
1.3.1.5 HQ - Conduct lobbying and advocacy on regional issues 01/07/2008 30/06/2011
Action Budget 08/09 09/10 10/11 11/12 12/13
Expenditure
TOTAL SERVICE BUDGET: Budget Type 08/09 09/10 10/11 11/12 12/13
Operating (recurrent) Expenditure $0 $0 $0 $0 $0
Total: $0 $0 $0 $0 $0
June 02, 2008 Page 19 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Community Information and Liaison Services
Description: Provision of a range of front-counter and information technology and communication information and liaison services that are responsive to community expectations and demands. The provision of high standards of service and assistance to the community and other customers, ensuring effective service delivery and the achievement of corporate and communtiy objectives including the establishment and maintanance of a Customer Database and implementation of a Customer Action Request System. Outputs:
General community assistance and services. Organised and efficient response to community enquiries. Customer database that supports requests investigated and resolved. Effective provision of a range of community based services. Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
June 02, 2008 Page 20 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No specific volumetric information is available. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer In some communities of the Victoria Daly Shire, where the range of services expectations: available from other providers is limited, residents expect that the exisitng Council and the future Shire Council provides networking, information and liaison assistance with services that are not part of the Shire's core services. Describe the fee/payment No fees and charges are currently charged. Costs are absorbed by current structure relating to the councils. Service: What is the current approach Wadeye - taken to provide the Service? Thamarrurr front office staff, the community services director, the executive officer and other employees perform this service as need arises. These tasks take up a significant amount of time (possibly as high as 1.5 FTE workload).
Palumpa - front counter staff and the CEO currently provide this service.
Peppimenarti - the CEO and other staff currently provide this service.
Nauiyu - Front office staff, the CEO and other council employees are often required to perform this service as demand arises. These tasks take up a significant amount of council employee time.
Pine Creek - front counter staff and the CEO currently provide this service.
Timber Creek - Front office staff, the CEO and other council employees are often required to perform this service as demand arises. These tasks take up a significant amount of council employee time, as tourists often stop in to the Council office.
Walangeri/Yarralin - Front office staff, the CEO and other council employees are often required to perform this service as demand arises. These tasks take up a significant amount of council employee time.
Daguragu/Kalkaringi - Front office staff, the CEO and other council employees are often required to perform this service as demand arises. These tasks take up a significant amount of council employee time. Please describe the major Adequate resourcing of this function is an issue. Currently the councils provide issues facing the Council in ad hoc assistance with a range of non-core services including banking and other its Service Delivery: financial management; deceased estate resolutions, births, deaths and marriage certificate issues; bill payment management; etc. In general, the service providers and customers do not pay for the service.
June 02, 2008 Page 21 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required At least one position within each of the Wards needs to be developed to enable to the Service delivery to the diverse range of issues to be addressed, and eventually charged back to the better meet customer relevant government agency or other organisation. needs? What assumptions have you -Officers carrying out this service will be expected to help relay information on used in determining these Shire governance and service delivery issues. changes? -Officers carrying out this service may also be required to engage in community education campaigns from other business units in the Shire and from other agencies. -Officers carrying out this service will likely be expected to perform community office administrative duties as needed. What other performance This service is currently not costed in any budget. The Shire costing and improvements can be accounting system has the potential to identify costs associated with service. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.1.3.1 Headquarters - provide information to residents and respond effectively to 01/07/2008 30/06/2011 issues of concern regarding Shire activities
4.3.1.1 Wadeye - Provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.2 Palumpa - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.3 Peppimenarti - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.4 Nauiyu - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.5 Pine Creek - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.6 Timber Creek - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.7 Yarralin - provide community information and liaison services 01/07/2008 30/06/2011
4.3.1.8 Daguragu - provide community information and liaison services 01/07/2008 30/06/2011
June 02, 2008 Page 22 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Governance
Description: Operation of the Council and provision of administrative support to elected members including: Facilitating Council elections; Arranging Council meetings including all administrative and logistical support; Costs of governance of the Council including elected member expenses; Providing briefings and background inforamtion on community issues; and Arranging elected member professional development programs. Outputs:
Council and committee meetings administration including agendas, minutes and background papers; Logistical support to Council meetings; Council and committee meetings held throughout the Shire Publication of Council and Committee agendas and minutes Professional development courses and programs Representation of the community's interests Leadership advocacy Coordination of the Shire's strategic and regional planning Compliance with statutory requirements Involvement of Local Boards in planning for service delivery Primary Outcome: 1.1 Effective leadership and open, transparent governance
June 02, 2008 Page 23 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire who will use the Service: Please describe Customer Elected Members expect adequate, accurate and timely information on Council expectations: operations to enable them to perform their duties, and adequate reimbursement for their time and out of pocket expenses. The residents expect transparency in Council operations and adequate information on matters affecting them. Describe the fee/payment n/a structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? Preparation of meeting, papers, agendas and minutes for Thamurrurr undertaken by Thamurrurr Regional Council Executive Officer.
Pine Creek, Nauiyu,Peppimenarti, Nganmarriyanga,Timber Creek, Walangeri Councils the preparation of meeting, papers, agendas and minutes for Community Government Council meetings undertaken by Chief Executive Officer.
Additional to the administrative/secretariat role to the councils, the CEOs also undertake a range of other support services, which include: -payment of appropriate allowances; -elected member training and review; -fulfillment of statutory requirements under the Local Government Act and other legislation in relation to the functions of the council; and -management of public access and input to council meetings. Please describe the major New Councillors of the Victoria Daly Shire will be paid allowances that are yet to issues facing the Council in be determined. its Service Delivery: Elections due to be held October 08. Cost of initial elections to be included in Establishment Grant.
Future Approach: What changes are required Governance is a core local government function and the Shire will be required to to the Service delivery to work towards achieving standardised governance arrangements and secretariat better meet customer systems and will require the development and adoption of clear governance needs? policies and procedures What assumptions have you Costs for this service will be covered under general administration expenditures used in determining these incurred by the Shire. changes? What other performance This service is currently not costed separately. New Shire Council business improvements can be systems should identify the actual costs associated with this service applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.1.1.1 Headquarters - Conduct Council Elections 01/07/2008 30/06/2011
June 02, 2008 Page 24 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
1.1.1.2 Headquarters - Conduct Council meetings 01/07/2008 30/06/2011
Action Budget 08/09 09/10 10/11 11/12 12/13
Expenditure
1.1.1.3 Headquarters - Deliver governance services 01/07/2008 30/06/2011
1.1.1.4 Headquarters - develop and implement a corporate calendar of community 01/07/2008 30/06/2011 visits
1.1.1.5 Headquarters - establish and operate Council headquarters 01/07/2008 30/06/2011
1.1.1.6 Headquarters - Provide executive leadership - CEO 01/07/2008 30/06/2011
1.1.1.8 Headquarters - train and develop Elected Members 01/07/2008 30/06/2011
1.1.1.9 Headquarters - undertake special projects 01/07/2008 30/06/2011
1.3.1.6 Headquarters - develop a formal Memorandum of Understanding with the 01/07/2008 30/06/2011 Central and Northern Land Councils
TOTAL SERVICE BUDGET: Budget Type 08/09 09/10 10/11 11/12 12/13
Operating (recurrent) Expenditure $0 $0 $0 $0 $0
Total: $0 $0 $0 $0 $0
June 02, 2008 Page 25 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Public and Corporate Relations
Description: Dissemination of information to Shire and Government communities including: -Development and maintenance of Shire websites -Preparation of all Shire communications including media releases, newsletters, service brochures and annual report Outputs:
Annual Report Media releases and general publications including newsletters and service brochures Primary Outcome: 1.1 Effective leadership and open, transparent governance
Current Approach: Describe any volumetric No volumetric information is currently available for this service information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire who will use the Service: Media outlets Please describe Customer Ratepayers and the general community will expect to be informed on all Council expectations: matters to ascertain whether or not their interests are properly represented. Media outlets expect access and professional working relations with the Shire Council. Describe the fee/payment n/a structure relating to the Service: What is the current approach In most communities, public meetings are held on an “as required” basis, either taken to provide the Service? at the request of the community or at the request of the Council. Annual financial reports must be provided as part of councils' legislative requirements, however some councils also choose to publish more descriptive annual reports that contain officers' reports and the councils' achievements and future strategies. Please describe the major Resourcing and management of this function is currently inadequate. A structure issues facing the Council in and protocols for public meetings needs to be developed. Where "ad hoc" its Service Delivery: meetings have been acceptable practice in the past, some work will need to be undertaken with government, non -government and other agencies to change this practice.
Future Approach: What changes are required Public and Corporate Relations is a core local government function and the Shire to the Service delivery to will be required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? What assumptions have you Costs for this service will be covered in the general administration expenditures used in determining these incurred by the Shire. changes? What other performance This service is currently not costed separately. New Council costing systems improvements can be should identify costs associated with this service. applied? Development of an annual program of major meetings and events would ensure that all stakeholders are aware of meeting dates and venues.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 26 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
1.1.3.2 Headquarters - promote and publicise the Victoria Daly Shire's role and 01/07/2008 30/06/2011 activities to all residents and visitors
June 02, 2008 Page 27 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Records Management
Description: Provision of information management services including:
-Establishment of record keeping policies and procedures -Registration of all incoming and outgoing correspondence -Archiving and disposal of records in accordance with Territory legislative requirements -Preparing responses to Freedom of Information Requests Outputs:
Policies and procedures; Registered information; Records archived or disposed of; and Freedom of Information requests. Primary Outcome: 5.1 Effective and efficient management practices
Current Approach: Describe any volumetric No volumetric information currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer That legislation is complied with, and statutory information is provided accurately expectations: and on time. That the community is provided with quality information concerning Council activities and service delivery. Describe the fee/payment n/a structure relating to the Service: What is the current approach Approaches to records management vary across current Councils. taken to provide the Service? Systems include filing alphabetically, by agency, by topic, or by personal preference of Council staff. Computer back ups are undertaken by some Councils, but not all. In many instances, private records relating to Centrelink information, births, deaths, tax information, driver's licences and banking are kept by Councils. Please describe the major Lack of consistency in records management across councils. issues facing the Council in Lack of consistent policies and procedures regarding storage and access to its Service Delivery: personal information.
Future Approach: What changes are required Records Management is a core local government function and the Shire will be to the Service delivery to required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? This will include the introduction of appropriate records management business systems and polices. What assumptions have you This service is not funded seperately. used in determining these changes? What other performance New Council costing systems should identify costs associated with this service. improvements can be applied?
Actions:
June 02, 2008 Page 28 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.2 Headquarters - implement and ensure effective and ongoing management 01/07/2008 30/06/2011 of records
June 02, 2008 Page 29 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Risk Management
Description: Provision of a range of internal and external risk management activities, including implementation of Occupational Health and Safety procedures. Outputs:
Risk Management Audits and Plans Occupational Health and Safety Policies, Plans and Procedures. Primary Outcome: 5.1 Effective and efficient management practices
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Elected members, management and staff of Victoria Daly Shire. who will use the Service: Insurers Funding agencies Please describe Customer That all Victoria Daly Shire assets are fully protected and that other insurance expectations: risks are adequately covered. Risks are identified and policies developed to minimise risk. That Shire staff have healthy and safe work environments. Describe the fee/payment No fees and charges are currently applied. structure relating to the Service: What is the current approach Current councils separately negotiate insurance contracts for workers taken to provide the Service? compensation, assets, public liability and professional liability. Some have transit insurance. Some Councils are currently insuring Indigenous Community Housing Organisations and civil contractors, which requires that some of the community housing and heavy equipment is included in this insurance. There are a range of insurance companies currently involved in insurance contracts with the current Councils in the Victoria Daly Shire. Please describe the major Insurance costs for current councils are high proportionate to total operational issues facing the Council in costs. One result is that many councils tend to under-insure to cut costs. its Service Delivery: Councils generally have no formalised risk management planning or policies. Infrastructure and equipment is ageing in many communities. Legislative compliance with OH&S and other matters is not always demonstrated.
Future Approach: What changes are required Risk Management is a core local government function and the Shire will be to the Service delivery to required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? This will require adequate asset management systems that enable proper risk assessment to be undertaken What assumptions have you This service is currently not costed separately by councils. used in determining these changes? What other performance New Council costing systems should identify costs associated with this service improvements can be across the Shire. applied?
Actions:
Action ID Action Start Date Comp Date
June 02, 2008 Page 30 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Budget Type: Operating (recurrent)
5.1.1.3 Headquarters - ensure effective, appropriate and affordable insurance 01/07/2008 30/06/2011 coverage for all relevant Shire activities, assets and property
5.1.1.4 Headquarters - deliver risk management services 01/07/2008 30/06/2011
June 02, 2008 Page 31 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Directorate: Corporate and Community Services Business Unit: Commercial Operations Service Profile Grouping: Commercial Services Service Profile: Commercial - Community Stores and Retail
Description: Retail commercial activities undertaken by the Shire to generate income and employment opportunities locally.
Outputs:
Local employment Generation of income that can be re-invested locally Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
Current Approach: Describe any volumetric There is no volumetric data available for this service. information pertaining to the Service: Please define the customers Residents and visitors in the Shire. who will use the Service: Please describe Customer -Healthy and reasonably priced groceries, household goods and other retail items. expectations: -Ongoing, reliable and regular access to the service. Describe the fee/payment n/a structure relating to the Service: What is the current approach Wadeye- taken to provide the Service? store and takeaway are not owned or operated by council. Australia Post outlet is owned by council and does have some retail trade.
Palumpa- Community store owned and operated by council.
Peppimenarti - Community store not owned by council.
Nauiyu - Community store and retail outlets not owned by council.
Pine Creek - Community store and retail outlets not owned by council.
Timber Creek - Community store and retail outlets not owned by council.
Walangeri - Community store owned and operated by council.
Daguragu - Community store and retail outlets not owned by council. Warnkarr Club owned by council and operated under its auspices. Please describe the major In general, stores and retail outlets operated by council have issues with: finding issues facing the Council in experienced and qualified staff to manage the operations; ability to affordably and its Service Delivery: reliably procure and transport supplies; monitoring of stock; and sustainably structuring their cash flow.
June 02, 2008 Page 32 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required -More coordination and professionalisation of community store and retail outlet to the Service delivery to management across the Shire. better meet customer needs? What assumptions have you -Some communities with stores or retail outlets have expressed interest in used in determining these establishing these operations as community-based commercial enterprises changes? separate from the Shire. The Shire supports the exploration of this option, provided the potential enterprise submits a business plan that outlines how it would like to use, control or own Shire assets, and how it can guarantee the long-term viability of the service. -If an enterprise does want to take over operations of a store or retail outlet, the Shire will in general retain ownership over the fixed assets for that service (such as the store building), and lease it to the enterprise for a peppercorn amount plus depreciation costs. This is aimed to ensure the long-term viability of the service in that community by providing for the ability to replace fixed assets when needed. What other performance Provision of healthy foods and staple household items at the most affordable price improvements can be possible should be a key goal for the delivery of this service. applied? Surpluses and profits generated by this service should be re-invested back into the community.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Capital
2.4.1.2 Palumpa - encourage the presence of community stores and food outlets 01/07/2008 30/06/2011 as required in communities
Budget Type: Operating (recurrent)
2.4.1.3 Pepppimenarti - encourage the presence of community stores and food 01/07/2008 30/06/2011 outlets as required in communities
2.4.1.4 Wadeye - encourage the presence of community stores and food outlets 01/07/2008 30/06/2011 as required in communities
2.4.1.5 Daguragu - encourage the presence of community stores and food outlets 01/07/2008 30/06/2011 as required in communities
2.4.1.6 Pine Creek - encourage the presence of community stores and food 01/07/2008 30/06/2011 outlets as required in communities
2.4.1.7 Timber - encourage the presence of community stores and food outlets 01/07/2008 30/06/2011 as required in communities
2.4.1.8 Yarralin - encourage the presence of community stores and food outlets 01/07/2008 30/06/2011 as required in communities
June 02, 2008 Page 33 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 34 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Employment and Training
Description: Funding and support services for programs, projects and activities associated with the development of employment and training opportunities seperate from training services offered to Shire Council staff. Outputs: -Training and employment services for the broader community
Primary Outcome: 2.3 Local community economies that are viable and growing
June 02, 2008 Page 35 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No volumetric information available information pertaining to the Service: Please define the customers Residents of the Victoria Daly Shire who will use the Service: Please describe Customer Opportunities for training and employment within their communities and support expectations: for seeking training and employment outside of their community Describe the fee/payment n/a structure relating to the Service: What is the current approach The Australian Government Intervention process included the transition from taken to provide the Service? CDEP to 'real jobs' programs, paid for by 'CDEP Transition' funding. This process occurred most thoroughly in Wadeye, Palumpa and Nauiyu, where CDEP ceased in late 2007. CDEP Transiation funding streams have come in various forms to councils, including through Australian and Northern Territory Government programs. Work for the Dole and Structured Training and Employment Projects (STEP) have also been introduced into some communities. Job Network providers now have a presence in most communities, and in Wadeye, Job Futures has a permanent office. Additionally, the majority of major Aboriginal communities now have a Community Employment Broker (CEB) stationed in them.
In April 2008, the Australian Government announced the re-introduction of CDEP from 1 July 2008 in communities where CDEP ceased (Wadeye, Palumpa and Nauiyu), and the continuation of CDEP in communities where the program was ongoing (Yarralin, Pigeon Hole and Kalkarindji / Daguragu).
Wadeye - the council has the contract to provide Job Network services to the community. CDEP programs have in the past been run through council.
Palumpa - there have been CDEP participants in Palumpa who have worked on council services, however the CDEP program was administered through Thamarrurr Regional Council.
Peppimenarti - council has not been involved in the delivery of CDEP programs. Diwan Kirim Resource Centre has run CDEP in community.
Nauiyu - CDEP programs have in the past been run through council.
Pine Creek - council has not been involved in the delivery of CDEP programs.
Timber Creek - council has not been involved in the delivery of CDEP programs. Ngaliwurru-Wuli Resource Centre has run CDEP in surrounding communities.
Walangeri - council continues to run CDEP in Yarralin and Pigeon Hole.
Daguragu - council continues to run CDEP in Daguragu and Kalkarindji.
June 02, 2008 Page 36 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major Thamarrurr Regional Council and Nauiyu Nambiyu Council and community issues facing the Council in members had difficultires with the process and speed of transition of participants its Service Delivery: off CDEP, and the implications of the cessation of CDEP in their communities.
The announcement of the re-introduction of CDEP in a different form will have large organisational, employment, training and budgetary impacts on future Shire operations, staff and communities. The implications and future arrangements for CDEP programs after 1 July 2008 have not yet been determined.
Training programs for community members tend not to be well coordinated, and often do not link with real jobs at the end of the training period.
Future Approach: What changes are required DEEWR has as of yet not provided full information as to the future approach to to the Service delivery to providing training and employment services in the Shire area. better meet customer needs? The Shire will maximise the training and development of staff through STEP and other programs. What assumptions have you -The Shire may choose to become a STEP provider in the future. used in determining these -The Shire will provide Community Development Employment Projects (CDEP) in changes? the communities of Wadeye, Palumpa, Nauiyu, Yarralin, Pigeon Hole and Kalkarindji / Daguragu from 1 July 2008. CDEP will be projects-based, and will not be used to pay for staff who deliver Shire Council services ongoing. -The Shire's Economic Development Officer and CDEP coordinators and supervisors will work together on coordinating employment and training services within the Shire. What other performance -Improved employment and economic development outcomes in the communities improvements can be of the Shire. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.1.2.1 Wadeye - deliver CDEP programs 01/07/2008 30/06/2011
2.1.2.2 Palumpa - Deliver CDEP programs 01/07/2008 30/06/2011
2.1.2.3 Nauiyu - Deliver CDEP programs 01/07/2008 30/06/2011
2.1.2.4 Yarralin and Pigeon Hole - Deliver CDEP programs 01/07/2008 30/06/2011
2.1.2.5 Daguragu / Kalkarindji - Deliver CDEP programs 01/07/2008 30/06/2011
June 02, 2008 Page 37 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 38 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Horticulture
Description: Develop a range of horticulture enterprises throughout the Shire.
Outputs:
Fresh and healthy fruit and vegetables produced locally. Local training and employment opportunities. Primary Outcome: 2.3 Local community economies that are viable and growing
Current Approach: Describe any volumetric Currently there is one horticulture project being supported by the Walangeri information pertaining to the Council. Other communities have had or are currently developing horticultural Service: projects. Please define the customers Residents of Victoria Daly Shire communities. who will use the Service: Please describe Customer Fresh vegetables and fruit on a regular basis. expectations: Training and employment for local people. Describe the fee/payment n/a structure relating to the Service: What is the current approach Wadeye- taken to provide the Service? In conjunction with Greening Australia, a plan is being developed for the establishment of a horticultural project in community. A derelict building near the power station may be suitable for refurbishment to house the project.
Peppimenarti - A small-scale horticultural project is currently being run by Diwan Kirim, the community's Resource Centre. Council does not have direct involvement in it.
Yarralin - A market garden and orchard enterprise is currenty being developed at Yarralin with the view to provide access to fresh fruit and vegetables for the community on a seasonable basis. Council equipment and CDEP labour and supervisors are used on the farm. Please describe the major Generally, funding has in the past not been made available explicitly for issues facing the Council in horticultural projects or enterprises. Where horticultural projects have been its Service Delivery: developed, this has been done as a CDEP activity.
Wadeye - development of the horticultural project is contingent upon outside funding and significant refurbishment of some infrastructure.
Yarralin - The project is reliant on CDEP labour. There is a lack of a clear and rigorous business plan that demonstrates how the project could become a viable commercial enterprise.
June 02, 2008 Page 39 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required -Additional funding is required to develop specific projects, employ additonal staff to the Service delivery to and upgrade infrastructure e.g. fencing, buildings and other equipment. better meet customer -Better coordination is needed with training service providers in developing needs? horticultural projects across the Shire What assumptions have you -CDEP, STEP and other training programs will support the development of new used in determining these and existing horticultural projects. changes? -Organisations such as Greening Australia and Ranger groups may offer support for these projects. What other performance -A measure of fresh and healthy fruit and vegetables that are made available to improvements can be local residents. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.3.1.4 Headquarters - Operate and develop horticultural projects and enterprises 01/07/2008 30/06/2011 across the Shire
June 02, 2008 Page 40 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Indigenous Art Enterprises
Description: -Supporting heritage, culture, art and local employment through economic development programs.
Outputs:
-Local employment -Production and sale of Indigenous art. Primary Outcome: 2.3 Local community economies that are viable and growing
June 02, 2008 Page 41 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There are three major Indigenous art enterprises in the Victoria Daly Shire, at information pertaining to the Wadeye, Peppimenarti and Nauiyu. One is currently operated directly through the Service: local council. Please define the customers Residents and visitors to the Victoria Daly Shire. who will use the Service: Please describe Customer Cultural Maintenance expectations: Development of artists' skills Support for artists to produce work Marketing and selling of works Works for sale Describe the fee/payment No fee is currently charged for this service. structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? Currently there is no functional arts centre in the community. Artists work out of private locations or at the women's centre. The Dirrmu Ngamumari Totem's Gallery serves as a retail outlet for local arts and crafts, however for a variety of reasons is currently dysfunctional (refer to the report "Wadeye Community and Thamarrurr Region: Status of Arts and Crafts 2007"). There are plans to upgrade the old soclal club next to Council offices, which will then house a dedicated arts and crafts production centre, retail gallery, as well as the BRACS station, museum, knowledge centre and archival preservation area.
Peppimenarti - A contracted arts manager is dedicated to promoting the local arts industry, paid by council. There are about 12 local artists who could become self-sufficient through artwork. In the past, most recently in 2007, art exhibitions have occurred in Peppimenarti, however the enterprise is focused on periodic exhibitions external to the community, including overseas. Weaving and paintings are the main artworks produced. Artists use council buildings and space for storage and production of material and artwork. There is a desire in the community to establish the art enterprise independent of the Shire.
Nauiyu - Mereipen Arts Gallery is operated separate from council, under the auspices of the Merrepen Arts Aboriginal Corporation. The annual Merrepen Arts Festival is organised by this organisation, with significant assistance from the council Council has also assisted in the management services and admin work for Merrepen Arts, which is currently not independently viable. The Merrepen Arts Festival has a high profile and brings in a significant amount of income into the community. Please describe the major -Difficulties in developing and managing arts enterprises to be commercially viable issues facing the Council in entities. its Service Delivery:
June 02, 2008 Page 42 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required -Review the operations of art centres and enterprises supported and/or operated to the Service delivery to by the Shire. better meet customer -Establish a regional approach to the development and marketing of Indigenous needs? art enterprises in the Victoria Daly Shire. What assumptions have you -Indigenous art enterprises in the Shire will receive more regional support and used in determining these coordination from the Shire. changes? -If they are not operating independently already, Indigenous art enterprises will be encouraged and supported to establish themselves independent of the Shire. What other performance -Increased income flows to Indigenous artists in the Victoria Daly Shire. improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.3.1.2 Headquarters - support community art enterprises and centres 01/07/2008 30/06/2011
June 02, 2008 Page 43 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Post Office Agency
Description: Commercial activities undertaken by Councils to generate income and employment opportunities
Outputs: Australia Post services delivered on a commercial basis on behalf of Australia Post.
Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
Current Approach: Describe any volumetric No volumetric information is currently available information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer Efficient postal services. expectations: Describe the fee/payment Councils are paid an agreed amount to deliver the service. structure relating to the Service: What is the current approach Individual councils have contracts with Australia Post for delivering this service to taken to provide the Service? the community. The two exceptions are in Pine Creek and Timber Creek, where postal services are delivered through external contractors. In Wadeye, a Post Office and retail outlet operates from an office separate from council. In all other communities, mail is delivered and sorted from a community mail bag at the council office. Please describe the major Postal Agency services are currently not provided on a cost recovery basis. The issues facing the Council in Shire Council is assessing the real costs of this service (including collection, its Service Delivery: transport, sorting, training required for staff, weighing and postage of mail, preparation and checking of outgoing mail items) plus the risks involved in delivering the services, and on this basis decide whether it is viable or attractive for it to deliver this service over the long term.
Future Approach: What changes are required No information has been received from Australia Post about the real costs of the to the Service delivery to delivery of this service within the Shire, or how Australia Post would deliver this better meet customer service independent of the Shire. However, the current arragements in place needs? throughout the Victoria Daly Shire do not provide a cost neutral arrangement to the current Councils. What assumptions have you -A contract with Australia Post to deliver mail services in the communities of the used in determining these Shire will not be entered into by the Shire unless it is on a cost-neutral basis. changes? What other performance improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.4.1.1 Wadeye - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
June 02, 2008 Page 44 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
2.4.1.9 Palumpa - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.10 peppimenarti - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.11 Nauiyu - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.12 Daguragu - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.13 Pine Creek - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.14 Timber Creek - encourage the presence of postal services and facilities 01/07/2008 30/06/2011
2.4.1.15 Yarralin- encourage the presence of postal services and facilities 01/07/2008 30/06/2011
June 02, 2008 Page 45 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Visitor Accommodation and Tourist Information
Description: Provision of visitor accommodation on a fee for service basis. Provision of tourist information where there is tourist access. Outputs:
Affordable and reliable accommodation services for visiting contractors, government employees and visitors working with the Shire in communties. -Accurate and useful information for tourists. Primary Outcome: 2.3 Local community economies that are viable and growing
June 02, 2008 Page 46 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is no volumetric information available for this service. information pertaining to the Service: Please define the customers Visitors to and people working in Victoria Daly Shire communities. who will use the Service: Please describe Customer Clean, comfortable and secure accommodation. expectations: Accurate and useful tourist information. Describe the fee/payment All councils have different fees for accommodation services in their communities. structure relating to the Thamarrurr Regional Council at Wadeye is the most vigilant with charging Service: commercial rates for accommodation. The tariff for a motel room is $85 per night. What is the current approach Wadeye - taken to provide the Service? accommodation ranges from motel type units through to demountable units. The motel units are self-contained, and the demountable units have shared kitchen, toilets, showers and common spaces.
Palumpa - one house is periodically available for visitor accommodation, however other long-term tenants sometimes occupy it. Accommodation is often difficult to procure in community.
Peppimenarti - One three-bedroom house is devoted to visitor accommodation.
Nauiyu - local accommodation provided through private enterprises.
Pine Creek - local accommodation provided through private enterprises.
Timber Creek - local accommodation largely provided through private enterprises. Council owns and operates some demountables, for use by visiting contractors.
Yarralin - council devotes one set of demountables for use as visitor accommodation.
Daguragu - council has one 2-bedroom house devoted for use as visitor accommodation. Please describe the major -Ageing infrastructure and high replacement and maintenance costs. issues facing the Council in its Service Delivery:
Future Approach: What changes are required -Ongoing maintenance to maintain current standards. to the Service delivery to -More coordinated management of client billing and maintenance of visitor better meet customer accommodation in the Shire. needs? What assumptions have you -Shire headquarters will play a role in managing visitor accommodation on a used in determining these regional basis, and will more vigilantly seek to charge commercial rates for use of changes? accommodation services. What other performance Review of the current situation to determine viability of service. improvements can be applied?
Actions:
June 02, 2008 Page 47 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.3.1.1 Headquarters - support and promote the tourism industry in the Shire 01/07/2008 30/06/2011
2.3.1.3 Headquarters - ensure the provision of accommodation services in all 01/07/2008 30/06/2011 designated Shire communities
June 02, 2008 Page 48 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Community Services North Service Profile Grouping: Other Council Services Service Profile: Other - Swimming Pools (North)
Description: There are council operated swimming pools at Nauiyu, Wadeye and Peppimenarti.
Outputs: -Accessible and safe public swimming pool services.
Primary Outcome: 4.5 Increased opportunites for sport and recreation, in particular for young people
June 02, 2008 Page 49 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There are 3 public swimming pools in the Shire, located at Wadeye, Peppimenarti information pertaining to the and Nauiyu. Service: Please define the customers Residents and visitors to the Victoria Daly Shire who will use the Service: Please describe Customer Safe and clean swimming pools expectations: Promotion of healthy lifestyles in the community. Describe the fee/payment There are no fees charged at present for the use of swimming pools. structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? 25m salt water pool. One pool manager employed full-time. Pool open up to 45 hours per week for general public, but when school has it, is another 18 hours. Pool manager not present for school hours (3 teachers with lifesaving certificate must be present, but council is not liable.) Pool has met all safety and hygiene requirements. 2007-08 budget is approximately $90,500, including $54,000 in wages and $16,000 in electricity. However, this does not take into consideration many other indirect costs, such as depreciation, administration and insurance.
Peppimenarti - 12msq pool nearing completion, including fencing, ablution block and shading. How ongoing operations will be managed and staffed is still uncertain.
Nauiyu - capital grant of $385,000 received from ICC in 2006-07 for construction of BBQ area, lighting, new building, new equipment room / store, perimeter fencing and access gate, paving, non-slip concrete, railing, signage, repairs to pool and the wading pool roof, and repairs to shade cover. Unclear how much is budgeted to operating costs, or what resources are used. Sport and Rec Officer has a bronze medallion so offers supervision during opening hours (ad hoc arrangement, subject to S&R officer's availability). Insufficient data on swimming pool operating costs. Please describe the major Peppimenarti - issues facing the Council in still no supervisory staff with bronze medallions to provide lifeguard duties. Very its Service Delivery: high start-up costs not covered by the initial grant given for its construction (incurred through extra costs imposed by regulations, ie fencing, shadecloth, ablutions block nearby, training requirements for staff, etc). No ongoing recurrent funding being offered externally.
Nauiyu - insufficient data on swimming pool operating costs. Council has no financial records on this
June 02, 2008 Page 50 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required There is a need for standardisation of the level of service required for the operation to the Service delivery to and maintenance of swimming pools across the Shire. better meet customer This includes also identification of funding for depreciation and future replacement needs? of infrasrructure and pool equipment. What assumptions have you The operation costs of pools are very high and often impact on the communities' used in determining these budget which means that either some other services is impacted upon and/or the changes? pool is not operated to its full capacity in an attempt to reduce costs. What other performance Identification of actual costs of pool operation and negotiation with all improvements can be stakeholders e.g. health, education and other agencies who are users and applied? achieve benificial outcomes, with the goal of rationalising operation costs and spreading them across a range of agencies.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.5.1.1 Wadeye - Manage swimming pool operations 01/07/2008 30/06/2011
4.5.1.3 Nauiyu - Manage swimming pool operations 01/07/2008 30/06/2011
4.5.1.5 Peppimenarti - Manage swimming pool operations 01/07/2008 30/06/2011
June 02, 2008 Page 51 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Core Services Service Profile: Core - Civic, Cultural and Sporting Events (North)
Description: Civic Events Facilitation of high quality Anzac Day, Australia Day, Territory Day, National Aboriginal Islander Day Observance Committee events, and citizenship ceremonies within the Shire.
Cultural and Sporting Events To support high quality community events across the Shire, including community arts and cultural festivals, community open days and NAIDOC week; to provide in-kind or labour assistance with events such as funerals and other cultural ceremonies. Outputs:
Civic Events Management of major events to maximise revenue and community participation.
Cultural and Sporting Events Support and management of community events such as arts, cultural and sporting festivals, and other specialist events. Primary Outcome: 4.7 Communities that work towards improved harmony and social wellbeing
Secondary Outcomes:
4.1 Celebration, preservation and promotion of local knowledge, heritage, culture and language
June 02, 2008 Page 52 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No specific volumertric information is available. information pertaining to the Service: Please define the customers Residents and visitors to the Victoria Daly Shire. who will use the Service: Please describe Customer Residents and visitors expect access to quality events that encourage regional expectations: and community pride. Quality events that provide an opportunity for the celebration of the diverse range of cultural interests within the Victoria Daly Shire. Describe the fee/payment CIVIC EVENTS structure relating to the No specific charges are made around these events. Grants are received from Service: relevant funding bodies such the Australia Day Council as well as miscellaneous and in-kind donations.
CULTURAL AND SPORTING EVENTS Grants cover majority of costs however there is a level of in-kind support provided by councils across the region. Events such as art exhibitions and specialised events often have an entry and/or participation fee attached to the event. Community members are expected to contribute to cost of field trips to attend event. Where there are swimming pools and they are used for activities associated with community events a general entry fee may be charged and a hire charge negotiated for swimming carnivals and other aquatic events.
June 02, 2008 Page 53 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach CIVIC EVENTS taken to provide the Service? Wadeye - January: Australia Day, focused around pool, BBQ. April: ANZAC Day, NORFORCE and cadets provide demonstrations and information sessions at school. Servicemen/women in the community take part in dawn service activities. No direct Council funding for event. July: Territory Day - Council spends money on fireworks.
Palumpa - No services provided.
Peppimenarti - No services provided.
Nauiyu - January: Australia Day celebrated in 2007 on a low scale. Organised by Council Sport and Rec Officer.
CULTURAL AND SPORTING EVENTS Wadeye - Easter: Holiday program and Easter activity, ie Easter eggs (led by church). In-kind support from Council. June: Thamarrurr Festival to occur. Week-long festival will include sporting events, art exhibitions and workshops, cultural performances, concerts and more. June – August: Dance workshop planned for bush holiday. Fusion of traditional bush dancing with modern dance, linking of old with new and preservation of old dance traditions, and reconciliation with modern. July: Territory Day, BBQ and fireworks display. Disco and other activities. NAIDOC week – one day celebration with emphasis on traditional cultural events. September: Scabies Day - community wide competition focusing on community pride with prizes for cleanest yard, best kept office, best kept premises etc. Program run in partnership with Department of Health and Community Services. Winners of competition promoted throughout the community. September - October: School Holiday program for children with families encouraged to attend. December: Christmas festivities. Combination of religious and non-religious activities with emphasis on the dual messages of good health and peace. Funeral organisation: Council organises logistics, body transport, family liaison, pick-up from airport. Office work is about an hour per funeral, but can be about a day’s work when you have to organise the funeral directly. Thamarrurr Regional Council Exec Officer is responsible for this service (approx 15-20% of FTE). Person doing airport reporting has to check the morgue and make sure refrigeration is working. Cultural Maintenance (Ceremonies): Main effort in relation to this task is to ensure that community is aware of the protocols around the ceremony and the location.
Palumpa - Occasionally a rodeo will take place, but nothing regularly scheduled.
Peppimenarti - Community open day held once every 2 years, with some funding received from the Australian Government, and the rest funded from art sales.
Nauiyu - June: Merrepen Arts Festival is the big focus. In-kind support from Council, mainly with labour. December: Funds from CDEP can collection is set aside for Christmas presents. Distributed by Council to community. This program did not occur in December 2007 due to the cessation of CDEP.
June 02, 2008 Page 54 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major CIVIC EVENTS issues facing the Council in The issue will be to ensure that all events are accessible and celebrate the its Service Delivery: cultural diversity of all Shire residents and vistiors.
CULTURAL AND SPORTING EVENTS The major issue will be the provision of resources as required and the identificaiton of costs associated with the wide and diverse range of community events across the Shire.
Future Approach: What changes are required CIVIC EVENTS to the Service delivery to Civic Events is a core local government function and the Shire will be required to better meet customer develop an agreed program of events across the Shire that meets the diverse needs? cultural needs of the Shire.
CULTURAL AND SPORTING EVENTS The Shire will work toward the development of a Shire-wide program of events that celebrate the diverse culture of the Shire and be accessible to all residents and visitors. What assumptions have you CIVIC EVENTS used in determining these Current level of events in 2007-08 will continue in 2008-09 and have been changes? budgeted for accordingly. If a community does not currently hold an event, no budget will be attached to it for future years. -The Shire will review these events for later periods. -In Wadeye, ANZAC day events occur, however no direct funding is currrently received from Councils for this event. It will be assumed that the Shire will not provide significant direct funding to these events.
CULTURAL AND SPORTING EVENTS Those events currently programmed for will continue for the period 2007-08 and until a Shire-wide program is developed. -No specific Shire staff labour time has been allocated to this service, however positions such as the Community Services Manager North and Shire Services Managers, Sport and Recreation officers and other community staff will likely provide labour during certain periods. -Much of the labour for these events will be volunteer based. What other performance A whole-of-Shire regional focus could be developed, including ways to more improvements can be effectively promote events throughout the region. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.1.1.1 Wadeye - Support and/or provide community cultural and sporting events 01/07/2008 30/06/2011
4.1.1.2 Nauiyu - support and/or provide community cultural and sporting events, 01/07/2008 30/06/2011 in particular the Merrepen Arts Festival.
4.1.1.3 Peppimenarti - Support and/or provide community cultural and sporting 01/07/2008 30/06/2011 events.
4.1.1.4 Palumpa - Support and/or provide community cultural and sporting 01/07/2008 30/06/2011 events.
4.7.1.4 Wadeye - conduct civic events 01/07/2008 30/06/2011
June 02, 2008 Page 55 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.7.1.8 Nauiyu - conduct civic events 01/07/2008 30/06/2011
June 02, 2008 Page 56 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Libraries and Cultural Heritage (North)
Description: Delivery of Library, Cultural and Heritage services to the community, in partnership with Northern Territory Library (NTL). Library, Knowledge Centre and information services to the community including: the maintenance, development and organisation of collections and systems; facilitation of the preservation of and access to the cultural heritage of the NT; and the development, recording, maintenance and public promotion of cultural and linguistic knowledge, assets, collections and relics. Outputs:
-Access funding for Library Services -Enhanced community usage of library and cultural services -Availability and variety of information Primary Outcome: 4.1 Celebration, preservation and promotion of local knowledge, heritage, culture and language
June 02, 2008 Page 57 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Community library facilities are located at Wadeye and Peppimenarti. information pertaining to the Service: Please define the customers Residents and visitors to the Community Libraries at Wadeye and Peppimenarti. who will use the Service: All Territorians, who have access to the vast array of online information services available through NTL’s web portal. Please describe Customer Access to reliable and contemporary library and information services and support expectations: for local cultural heritage services. Describe the fee/payment Wadeye - structure relating to the Internet services are charged at $2/hour. About $500 revenue generated p.a. Service:
June 02, 2008 Page 58 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach General: taken to provide the Service? Library services provided are covered by the Public Library Funding Agreement between NTG and respective Councils. NTL currently supports these services in the following ways: 1. Annual operational funding is allocated to Community Government Councils. Funding is paid in two 6-monthly instalments. Currently the Councils decide how to allocate these funds in terms of providing a library service. 2. Annual library resource allocation (LRA) for the purchase of new resources for the library. In 2007/08 financial year this is in the order of $3,000 per library. These funds are managed by NTL and the selection of resources is done with advice and assistance from professional library staff at NTL. The resources are also catalogued and processed by NTL so they arrive in the library as “shelf-ready” items. 3. Ongoing training and support to the Community Library Officers (CLOs) employed by Councils to run the libraries. This includes a minimum of 20 hours on-site professional staff consultation per year per site and contact by phone, email and/or fax as often as required. The training covers all aspects of library operation and training for library staff and community members in information literacy and computer literacy. 4. NTL provides an annual CLO Forum in Darwin to provide remote library staff with a week of training and professional development. NTL provides the training free of charge, as well as some meals and all transport within Darwin. Councils pay all travel expenses, including fares, accommodation and Travelling Allowance. All CLOs employed by the Council to work in the library are expected to attend. 5. The Libraries and Knowledge Centres (LKC) Program enables communities to establish a unique digital collection of local knowledge by creating, adding and repatriating content related to their regional indigenous history. A key part of the program is the Our Story database. Our Story stores and displays any digitised media, so that photographs, sound recordings, videos etc, can all be viewed through the one interface. This software is provided free of charge to remote libraries and is supported by NTL staff. A significant amount of literacy practice and IT training takes place around the database and can be extended to community members.
LIBRARY SERVICES IN VICTORIA DALY SHIRE COMMUNITIES Wadeye - library open 4 hours a day 5 days a week, largely employed by CDEP (overseen by Mark Crokum, who is Museum & Knowledge Centre, Cultural Arts and Library Officer. Day-to-day operation is by 2 staff on CDEP, no top-up.) Shop front in Rural Transaction Centre is used, next to post office. Internet service available ($2 / hour), 12 computers but all shared resources with museum. Not huge selection of material, but there is children’s reading area Half building is the Council’s, other half is the women’s association. (currently 100% CDEP labour). Budget for 2007-08 pays for books, DVDs, CDs, computers, and attendance of CDEP staff at NTL Network).
Palumpa - no service provided
Peppimenarti - 1 council-employed staff dedicated to library, funded by an NTL grant. (1 DCITA-funded staff has in the past also done library work and language preservation work). Work is mainly in language preservation, but library services are provided and funding is received from NTL. Refer also to "Cultural and Heritage Preservation and Promotion" service profile.
Nauiyu - no service provided
CULTURAL SERVICES IN VICTORIA DALY SHIRE
June 02, 2008 Page 59 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Wadeye - Museum and Cultural Knowledge Centre operating in Wadeye, focussing on language preservation. Funding sourced from many different agencies and organisations including FaCSIA, DCITA, NRETA, DEST and Batchelor Institute of Indigenous Tertiary Education. AG funding coordinated by ICC. In-kind support from University of Sydney. Activities include: audio and video recording and digitisation of language, songs and ceremonies; maintenance of cultural and historical museum; archival preservation; transfer of language and cultural material to library and knowledge centre for public use.
Peppimenarti - NTL funding largely used to fund a preservation of language and culture program (for local languages Ngan'giwumirri and Ngangikurunggurr). Some archiving of materials done on library premises. Funding also provided by DCITA.
Nauiyu - Language preservation work occurring with support from Council resources, under the program Indigenous Language and Records. Activities and costs of program include: meetings and consultations, support materials, publishing, fares and accommodation, and wages. Council employs part-time Language Coordinator at $31,200 pa. One-off grant from ICC received in 2006-07 of $39,050, and another grant of $45,507 for 2007-08 for the Indigenous Language Records program. Also a one-off grant of $30,000 was received from ICC in 2006-07 to consult with engineers to assess building stock in the community and construction possibilities for an acceptable heritage repository.
June 02, 2008 Page 60 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major GENERAL issues facing the Council in 1. The Public Library Services Coordination Committee its Service Delivery: This Committee was formed in 2006 to determine a strategic direction for the delivery of public library services in the Northern Territory. The Committee has commissioned a report on public libraries in the NT, including a vision for the future. This report is expected to be presented to the Committee early in 2008. The report findings and recommendations will assist in the future development of the public libraries within the new Shire structure. This will affect future service delivery. 2. Training and Retention of Community Library Staff Community Library Staff often have little knowledge of, or experience in, running a library. In the past, turnover of staff in some communities has been very high. NTL provides ongoing support and training to CLOs, with a particular emphasis on library services and programs. CLOs should also be included in general training provided to other Shire staff. This would improve their general skill levels and ensure they feel supported by other Shire staff.
Wadeye - need for more funding to support visits to country research and recording trips Community archive building needed that is cyclone-proof, air-conditioned and dehumidified. This will potentially be sited in the proposed arts and crafts centre (currently the old social club building). The library operates from a very small room in the Rural Transaction Centre, which is extremely inadequate for the number of people who use the library on a regular basis. Council has developed plans for extending the space; however there has been no progress to date. The space does not allow for library programs to be delivered effectively, eg the children’s area is very small; noise is an issue; there is no room for browsing or reading and the collection is minimal due to lack of space. There is no staff working area or storage area • The library is staffed by two Community Library Officers, who have both been working in the library for several years and who have developed a reasonable level of skill and knowledge. • The Our Story database is extremely well-used and now contains more than 20,000 digitised photos, videos and sound recordings. The library successfully supports the vast amount of cultural research being undertaken in the community by community members • The library has been successful, in partnership with the Museum, in gaining external funding to employ a worker to focus on digitisation of local resources, and in gaining funds to repatriate cultural material • IT infrastructure is not adequate to meet community needs and internet connections are slow or drop out regularly. The library has a number of computers; two have internet access, and there are several machines dedicated to the Our Story database.
Peppimenarti - The Library has recently been re-located to a refurbished silver bullet, which is a slight improvement on the previous building. As the community is quite small, this may be adequate for the near future • Staffing has been difficult with a high staff turnover and therefore a lack of suitably trained staff • IT infrastructure is very poor with no Internet connection for staff or community and no telephone. • New computers are being purchased for the library for the Our Story database • NTL’s support to the library has been limited by local conditions (eg lack of suitable accommodation and restricted access for long periods during the wet season) Uncertainty of future work load or purpose of local language preservation projects
Nauiyu - very little accountability and reportbacks to the funding body of this service. No way to guage how much work is actually being done.
June 02, 2008 Page 61 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Additional funding for recording and signage of site names in local Indigenous languages would be appreciated
Pine Creek -
The library operates out of a National Trust building and is adequeate for current use. The timeframe is unknown at this stage; however a suitable alternative has yet not been identified. •IT infrastructure is adequate and there is limited Internet access for community use Many assets are ageing and have high maintenance costs. •The library has a database of local historical photographs, however the software is now out of date and is no longer supported •The focus of the service in recent years has been on local readers and tourists. The service could benefit from a review, for example the hours of opening make it difficult to offer library programs for children and youth.
Timber Creek - A few years ago NTL responded to a request from the Town Clerk to make some library material available for community use. A “Box of Books” service was established at the Council and was managed by the Council using ex-public library book stock supplied by NTL. The material has not been refreshed for some time.
June 02, 2008 Page 62 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Upgrade of library facilities across the Shire including increased community to the Service delivery to access and availability of internet and other information technology services. better meet customer Identify cultural and heritage assets throughout the Shire and develop a needs? maintenance program that includes tourism and environmental aspects. What assumptions have you A new Public Library Funding Agreement between NTG and the Victoria Daly used in determining these Shire will need to be negotiated by July 2008. changes? Proposed Future Library Model for the Shire: 1. Existing libraries are retained. 2. Two key library services - The Our Story database and an Early Years Literacy Program – could be offered at each of the remaining communities in the Shire where the following conditions can be met: • Public space for community access to the Our Story database and the Early Years Literacy resources (recommendation is that the school provides this space) • Local person employed on a part-time basis to manage the service • At least one dedicated Our Story computer and one public access internet computer • Small office space to enable administrative work and database management • Sufficient funds to buy initial equipment and to maintain it • Funding and support for locally employed person to travel to larger shire library or to regional hub in Alice Springs on a regular basis for support and training (e.g. once a month) • Early Childhood community services which can be linked with Early Years Literacy Program
Indigenous Early Years Literacy Program: NTL is currently developing a program aimed at fostering strong early childhood literacy practices in Indigenous communities by providing appropriate library-based activities. The aim of the program is to assist Indigenous children to be “school ready”. This program is currently being trialled in two remote communities. NTL will implement the program through LKCs from February 2008.
A large refurbishment in Wadeye of the old social club will be expected to proceed, which will provide facilities for the museum, BRACS, heritage and cultural office and archives. DEST has in the past provided funding to the school in Wadeye for a cultural manager; this has not been included in the budget of this service. What other performance -Investigate increasing community access/awareness of library and information improvements can be technology services across the Shire. applied? -Investigate increasing community access/awareness of cultural and heritage assets across the Shire. -Investigate coordination of grants applications, resource sharing and awareness raising activities between all community culture and heritage services.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.1.2.1 Wadeye - support local culture and language promotion and preservation 01/07/2008 30/06/2011 AG
4.1.2.2 Palumpa - support local culture and language promotion and preservation 01/07/2008 30/06/2011 AG
4.1.2.3 Peppimenarti - support local culture and language promotion and 01/07/2008 30/06/2011 preservation AG
June 02, 2008 Page 63 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.1.2.4 Nauiyu - support local culture and language promotion and preservation 01/07/2008 30/06/2011 AG
4.1.2.5 Wadeye - Support local cultural and language promotion and preservation 01/07/2008 30/06/2011 other
4.1.2.6 Palumpa - Support local cultural and language promotion and preservation 01/07/2008 30/06/2011 other
4.1.2.7 Peppimenarti - Support local cultural and language promotion and 01/07/2008 30/06/2011 preservation other
4.1.2.8 Nauiyu - Support local cultural and language promotion and preservation 01/07/2008 30/06/2011 other
4.1.3.1 Wadeye - provide library services 01/07/2008 30/06/2011
4.1.3.2 Peppimenarti - provide library services 01/07/2008 30/06/2011
June 02, 2008 Page 64 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Agency Services Service Profile: Agency - Aged and Disabled Care Services (North)
Description: Services, support and infrastructure for aged and disabled residents of the Shire.
Outputs:
Access to funding for community projects and activities Work in partnership with providers to ensure appropriate levels of services are available Aged and disabled awareness of, and participation in, community projects and activities Primary Outcome: 4.6 Provision of quality services for the aged and disabled
June 02, 2008 Page 65 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Currently there is no accurate volumetric information on this service. information pertaining to the Service: Please define the customers Residents and vistors of the Victoria Daly Shire who will use the Service: Please describe Customer High quality and reliability of aged and disabled care services delivered across the expectations: Shire. Describe the fee/payment All communities have some cost recovery mechanisms in place, and small client structure relating to the fees or voluntary donations are collected. Service: What is the current approach Wadeye - taken to provide the Service? service covers whole region, ie all outstations, including Palumpa. D&R Community Services is the sub-contractor for the Council, who gets CACP and HACC funding from NTG and FaHCSIA. Respite service offered is a house with 4 rooms with 2 beds each, kitchen, laundry (building just for aged care) – but warm meals not prepared there. People may take up residence there over the long term. Respite home may take on palliative care. Meal services – Meals on wheels, meals prepared at the aged day care service building next door to Council. Industrial kitchen, laundry, bath service, activity area, recliner chairs, etc. The building has recently been expanded. Personal care provided, including clothes, sheets. Extra clothing provided while own clothes getting washed. 60 meals provided every day. 12 delivered to homes, others on site. People picked up in morning for day care service (get fed there). 3 meals a day per person. Transport services – 2 12-seater buses used for pick-ups in morning, evening, also for outings to bush, ceremonial sites to visit (often knowledge centre goes out with them to record). Staffing – 12 staff. No CDEP workers in aged care currently. At least 50% are local Indigenous, ie ex health care workers. Big training capacity area. Pool outings for movement therapy classes occur twice a week.
Palumpa - services provided through Wadeye.
Peppimenarti - 3 dedicated staff employed directly by Council. The Women's Centre (initially funded by ATSIC) is now used for aged care and other purposes.
Nauiyu - 1 funded full-time position (aged care coordinator),and 11 CDEP participants (some of whom are in-home carers) have been used in the past, before the cessation of CDEP. CDEP Transition workers are now used. Meals are prepared at the Nauiyu pub. A 14-seater bus is also available for transport services. Currently there is no respite centre, and meals are either picked up centrally or delivered to clients' homes.
June 02, 2008 Page 66 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major Wadeye - issues facing the Council in Services probably need to be expanded quite quickly, as the older population is its Service Delivery: growing in numbers.
Peppimenarti - AG and NTG funding does not cover all costs of service. There are $80,500 of annual salary costs against the service, but only $61,000 budgeted for against HACC and CACP funding. Also, due to lack of clients currently (only 1 client), there is doubt whether the current level of services and devoted resources are suitable.
Nauiyu - There is a need for a dedicated respite centre in community. This would allow for meals to be prepared and served in one location, and give families with clients in the home the opportunity for a break from caring responsibilities for one or two days a week.
Future Approach: What changes are required The Shire will have to identify aged and disability care needs across the Shire and to the Service delivery to negotiate the level and type of support services as required with relevant agencies better meet customer and NGOs. needs? What assumptions have you Where local councils directly provide aged and disabled care services, the Shire used in determining these will continue to directly provide services until acceptable service delivery models changes? are agreed to. -Delivery of services by the Shire Council is contingent upon funding models put forth by DoHA, DHCS and FaHCSIA, who may insist in the future on all aged care service providers entering into a tendering process. -Thamarrurr outstations and Palumpa aged and disabled care clients will continue to be serviced by Wadeye. The possibility of providing services in Palumpa independent of services in Wadeye will be explored. What other performance A full audit of current services and identification of future trends to meet the future improvements can be needs of the Shire. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.6.1.1 Wadeye - Provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.2 Palumpa - Provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.3 Peppimenarti - Provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.4 Nauiyu - Provide aged and disabled care services 01/07/2008 30/06/2011
June 02, 2008 Page 67 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 68 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Centrelink (North)
Description: This funding is provided to enable Centrelink customers resident in remote communities to connect with Centrelink in order to access Australian Government Programs and Services. Outputs:
Access to Centrelink programs and services for residents of Victoria Daly Shire Financial stability of community residents and remote communities through the reliable receipt of Centrelink payments. Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
June 02, 2008 Page 69 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Centrelink has information on: information pertaining to the • the number and type of customers accessing Centrelink Agent services Service: including Centrelink customer numbers in each community • the number of Centrelink customers using the various access channels (phone, fax, internet, self service) provided through Centrelink Agent sites • the number and type of customer assistance required (forms, letters, customer assisted calls) • the number and availability of trained Centrelink Agents • the number of hours and operating times for each Agent site (sites are expected to be open 5 days a week within business hours but this may not involve 8 hours a day) Please define the customers In many communities the majority of adult residents are likely to be Centrelink who will use the Service: customers. The Centrelink customers will normally be in receipt of income support payments, family payments and support through other Centrelink programs. Please describe Customer Each Centrelink Agent site will require sufficient office and public counter space to expectations: allow Centrelink customers to access the Agent service. • The person appointed by the Shire Council as the Centrelink Agent will be required to facilitate customer interactions with Centrelink through a range of mediums including, but not limited to, telephone, facsimile and email correspondence. The extent of facilities, equipment and administrative support to be provided by the Shire Council will be subject to negotiation.
The services to be provided by the Centrelink Agent will include: • Facilitating customer access to Centrelink services • Promotion of the Centrelink service in the local community • Helping with enquiries about Centrelink payments and services through referral of the customer to Centrelink’s Call Centre network • Encouraging, and assisting customers to access Centrelink’s suite of self-service products and relevant Internet sites • Providing access to Centrelink and Department of Human Services (DHS) Agency forms, information products and publications to the local community (using the Centrelink Agent CD when originals unavailable) • Encouraging and assisting Centrelink customers to advise Centrelink of changes to their circumstances • Collect and check Centrelink forms including new claims, review and Applications for Payment (SU19), participation records, and other documents for completeness. As required sight, photocopy and endorse copies of documents • Outlining, and as appropriate assisting customers to be aware of their rights, obligations and complaint mechanisms • Assisting customers to book appointments with Centrelink and confirm details as appropriate • Assist customers who have difficulty understanding English to access Centrelink services by providing interpreter services • Act as a referral point between Centrelink staff and the local community Describe the fee/payment Centrelink has contractual arrangements with existing Community Government structure relating to the Councils Service: Centrelink customers are not required to pay for the Centrelink Agent services (free service).
Currently Centrelink pays agent fees on approved hours.
June 02, 2008 Page 70 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach • Centrelink contracts Third Party organisation (Community Government Councils) taken to provide the Service? that employs agent staff to assist customers in accessing Centrelink payments and services. • The service office opening hours may range from 10 – 40 hours per week. The fee paid to the third party organisation is calculated on the basis of the number of hours of service deemed necessary to meet the needs of each community. The number of contracted hours is based on a range of factors including community population and customer numbers. • Centrelink provides training on the role and responsibilities of the Centrelink Agent to those staff members nominated by the Shire Council to be the Centrelink Agent.
Wadeye- service provided directly by Centrelink, with Centrelink staff and office space separate from council.
Palumpa- council operates as the Centrelink agent in community.
Peppimenarti - council operates as the Centrelink agent in community.
Nauiyu - council operates as the Centrelink agent in community. Please describe the major It could be difficult to assess the ‘real’ cost of delivering the Centrelink Agency issues facing the Council in service. Agents often undertake non-Centrelink duties during the hours that the its Service Delivery: Agency service is operating. This is not reflected in the limited management information that is available. • Current office accommodation for Centrelink Agent is generally of poor quality, which makes delivery of a quality customer service difficult. • Expectations of access by visiting Centrelink staff to the Agent premises is currently beyond the capacity of all Agent sites to accommodate; • The availability of suitably skilled Indigenous staff to work as a Centrelink Agent is limited; • There are limitations to the capacity of Agent sites to provide the service within the specified opening hours; • The infrastructure available at Agent sites is limited; • Third party organisations that are currently contracted to deliver Agent services have a limited human resource capacity. • Centrelink Agents require a high level of support and training. Responsibility for providing this may be a joint arrangement between Centrelink and the Shire but this is subject to negotiation.
June 02, 2008 Page 71 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Centrelink Agents play an important role in connecting people to Australian to the Service delivery to Government services. This particularly applies to the welfare reforms being better meet customer implemented in 73 prescribed communities under the NT Emergency Response needs? (NTER). What assumptions have you The NTER and associated reforms are expected to involve an on-going process of used in determining these implementation and consolidation. changes? Locally recruited people should undertake the role of Centrelink Agents as they are best placed to connect with the local community.
The number and distribution of service outlets is expected to match current arrangements. The relationship between Centrelink and Shires is expected to be a partnership of equals in the delivery of services to residents of the Shire.
In addition to the provision of Centrelink Agent services the Shire Council will be expected to provide: • Performance reporting • A plan for transitioning Agent services to the Shire business model • A post implementation review and plan for moving beyond the pilot phase What other performance Unknown until review and intervention changes are bedded down improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.4.1.1 Headquarters - encourage the presence of Centrelink services and 01/07/2008 30/06/2011 facilities as required in communities
2.4.1.2 Palumpa - Provide Centrelink Service 01/07/2008 30/06/2011
2.4.1.3 Peppimenarti - Provide Centrelink Service 01/07/2008 30/06/2011
2.4.1.4 Nauiyu - Provide Centrelink Service 01/07/2008 30/06/2011
June 02, 2008 Page 72 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Community Media (North)
Description: To enable where possible the production, broadcasting and/or distribution of locally-produced media; to provide community access to television and radio current news and events through a community based rebroadcast system Outputs:
Locally produced community media Local training and employment Community access to television, radio and internet services Primary Outcome: 4.2 Quality community information media services
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer High quality rebroadcast service that provides access to current world and expectations: community events and news. Locally produced community media. Describe the fee/payment This service is currently not charged for. Costs largely covered by grants from the structure relating to the Australian Government and through council buildings and facilities maintenance Service: expenditure. What is the current approach Wadeye - taken to provide the Service? In the last year, community radio and TV was largely delivered by school, to use by their students for training and development. The council was funded for 200 hours of air, but it was not delivered. Council is a licensee for narrow band radio and TV. Grant from DCITA for $100,000 p.a. for 1-2 staff positions, capital (incl. upgrading of old social club), production, editing, R&M. Studio is down the road from council but will move once social club is refurbished. Council is currently working on a business plan for BRACS through Skinny Fish, about producing local content. Council is now awaiting copy of the business plan from Skinny Fish. Council now has a coordinator and a committee to manage the service.
Palumpa - No BRACS funding was received this year, as the previous year's grant was unexpended. There is a fully-equipped room but no one in the community is active in delivering the service. Currently there is only a re-transmission service.
Peppimenarti - $3,000 in funding received from DCITA in 2007-08. Service operates with one volunteer providing labour.
Nauiyu - Grant for 2007-08 from ICC of $3,850. There is local involvement in community radio program production. Media office situated on ground floor of the council building. Please describe the major Currently there is a very "hit and miss" arrangement that relies on voluntary or issues facing the Council in CEDP postions to deliver this service. Funding is not consistent across its Service Delivery: communities. Service delivery can be sporadic, and there is no regional coordination.
June 02, 2008 Page 73 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required There needs to be a standardisation of the delivery of community information and to the Service delivery to media services across the Shire, and better Shire-wide coordination of service better meet customer delivery and funding applications. needs? What assumptions have you -Those communities that do not have community media services will not be used in determining these expected to create services. changes? -Recurrent funding grants from DCITA and ICC are necessary to maintain the service. -Except in Wadeye, no Shire Council labour time has been allocated to community media services. Unless adequate special purpose grant funding is provided, it is assumed the service outside of Wadeye will be largely supplied by volunteer labour. Council staff who may be able to offer assistance include cultural and heritage advisors, Community Services area managers, youth services workers and sport and recreation officers. Other bodies may provide funding for media-related training and skill support that could lead to local employment. -One Community media coordinator position in Wadeye had been budgeted for, however more trainee positions may be funded through ancilliary grants. What other performance -Regular hours of broadcast across communities. improvements can be -A Shire-wide delivery and content-sharing strategy could be developed and applied? funded in a coordinated manner.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.2.1.1 Wadeye - provide community media services 01/07/2008 30/06/2011
4.2.1.2 Nauiyu - provide community media services 01/07/2008 30/06/2011
4.2.1.3 Peppimenarti - provide community media services 01/07/2008 30/06/2011
4.2.1.4 Palumpa - provide community media services 01/07/2008 30/06/2011
4.2.1.5 Wadeye - Provide RIBS services 01/07/2008 30/06/2011
4.2.1.6 Nayiyu - Provide RIBS services 01/07/2008 30/06/2011
4.2.1.7 Peppimenarti - Provide RIBS services 01/07/2008 30/06/2011
4.2.1.8 Palumpa - Provide RIBS services 01/07/2008 30/06/2011
4.2.1.9 Headquarters - Deliver broadcasting (RIBS) program 01/07/2008 30/06/2011
4.2.1.10 Headquarters - Deliver Community Media Services 01/07/2008 30/06/2011
June 02, 2008 Page 74 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 75 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Community Safety (North)
Description: Support and/or provision of services including: day and night patrols in designated communities; alcohol and other drug management; family crisis centres; and family mediation programs.
Provision of Night Patrol services aim to: • increase personal and community safety across rural and remote Indigenous communities; and • assist people at risk, including intoxicated people, juveniles, victims of violence and the homeless. Outputs:
Regular day and night patrols in designated communities Minimisation of drug and alcohol abuse in communities Work within communities to support safer communities. Identification and provision of assistance to people at risk. Patrol of the community at appropriate times. Assistance to people at risk to access safe places. Provision of advice, information and assistance that may help prevent further repeat behaviours. Promotion of community and family harmony Compliance with funding agreements Primary Outcome: 4.7 Communities that work towards improved harmony and social wellbeing
June 02, 2008 Page 76 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric 11 communities have been identified in the Victoria Daly Shire for community information pertaining to the patrol services. In the northern region of the Shire these communities are: Service: Nauiyu (Daly River), Peppimenarti, Palumpa and Wadeye. The Attorney-General’s Department (AGD) is already directly funding Community Patrols in Nauiyu (Daly River) until 30 June 2008. The Victoria River – Daly Shire will establish services in the remaining communities in 2008-09. Please define the customers All residents and visitors in communities listed above who are at risk and / or who will use the Service: require assistance. Please describe Customer Increased personal and community safety and minimisation of violent and expectations: disorderly behaviour for members of the communities where a Night Patrol service is operating. Advice and referrals to appropriate services to support increased personal and community safety. Describe the fee/payment No fee structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? Community Patrol service plans have been developed, but funding has not been made available in recent years. Drug and alcohol management programs are currently being run by Centacare. Negotiations are currently underway to plan for the establishment of a night patrol and safe house service in community.
Palumpa- Negotiations are underway to establish a night patrol service in community.
Peppimenarti - negotiations are underway to establish a night patrol and safe house service in community.
Nauiyu - 4 staff employed at 30 hours per week each. Old vehicle was being used while new vehicle is fitted with a cage. New vehicle is now in use, and is a CDEP asset. There are some vacancies amongst the night patrol positions. Please describe the major General - issues facing the Council in -Finding suitable staff for Night Patrol community team leaders and officers may its Service Delivery: be difficult. -Community support to establish effective Community Patrol services is a prerequisite for the success of the program. -Misuse of Night Patrol vehicles is a common problem.
Wadeye - in the past there have been political and administrative difficulties obtaining an adequate grant for Community Patrol and Community Safety services in the community, even though a clear need has been identified and business plans submitted. There is also an identified need for infrastructure to be developed (such as crisis accommodation, family and men's centres) to enable people to have better access to community services offered by Council and other agencies. Funding for this infrastructure development and recurrent costs is currently being negotiated.
Nauiyu - Community Patrol vehicle is a CDEP asset.
June 02, 2008 Page 77 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Community safety has been identified as a priority in many communities. to the Service delivery to Establishing Night Patrol and Community Safety services in the identified better meet customer Indigenous communities is a key activity to achieve this outcome. The Night needs? Patrol Regional Coordinators will be required to report performance against agreed performance measures. Adequate recurrent funding is required to enable supervision, infrastructure and training to be of a high standard and service to be ongoing. An ongoing service will also provide for a career path for some people in this area of community service. What assumptions have you The Night Patrol services will be fully funded by the AG's Attorney General's used in determining these Department. A 'hub and spoke' service delivery model will be used to delivery changes? Community Patrol services in the Victoria River - Daly Shire. This model is based on a centrally-located Regional Coordinator position and community-located Night Patrol Teams. Each identified community will receive a Night Patrol service, comprising of a Night Patrol Team Leader and at least three Night Patrol Team members.
The Night Patrol Regional Coordinator will oversee the Night Patrol services provided to each identified community within the region. This position will be based in the Victoria Daly Shire Council office, and will be funded by the Attorney-General’s Department (AGD).
Funding will be provided through a Program Funding Agreement (PFA) between the Victoria Daly Shire Council and the AGD. Night Patrol funding will include salaries, oncosts, vehicles, training, equipment and administration.
The Night Patrol Regional Coordinator will be required to liaise closely with AG Government Business Managers to monitor the performance of Night Patrols in their communities, and to identify and address issues as they arise. The AGD will also liaise with the Victoria Daly Shire Chief Executive Officer and relevant managers regarding the services being provided.
The AGD intends to conduct an evaluation of the Night Patrol services in the Shire toward the end of the first year of operation.
Primary delivery of alcohol and drug management programs, offender rehabilitation programs and family crisis and mediation services will continue to be with non-government service providers and government health services. However, efforts will be made to tailor Shire Council activities, especially in the areas of sport and recreation and youth services, to complement these services. What other performance Delivery of alcohol and drug management programs, offender rehabilitation improvements can be programs and family crisis and mediation services need to complement work applied? being carried out by community patrols and other support facilities/.agencies.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.7.1.1 Headquarters - work with the Australian Government's Attorney General's 01/07/2008 30/06/2011 Department in developing an effective, Shire-wide Night Patrol service in designated communities
4.7.1.2 Headquarters - advocate and plan for the establishment of safe house and 01/07/2008 30/06/2011 family centre facilities and services in designated communities
4.7.1.3 Wadeye - provide night patrol services 01/03/2008 30/06/2011
June 02, 2008 Page 78 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.7.1.5 Palumpa - provide night patrol services 01/03/2008 30/06/2011
4.7.1.6 Peppimenarti - provide night patrol services 01/03/2008 30/06/2011
4.7.1.7 Nauiyu - provide night patrol services 01/03/2008 30/06/2011
June 02, 2008 Page 79 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Family Services (including Child Care) (North)
Description: This service includes services such as JET creches, After School Care (ASC), Long Day Care, Vacation care and Playgroup.
JET creche funding is for the operation of quality JET crèches in communities that have a positive impact on children’s wellbeing, social skills and development.
Long Day Care services assist families with dependent children to participate in the workforce and general community. Long Day Care services provide care mostly for children not yet attending school.
After School Care and Vacation Care services provide quality after school and vacation care for school age children. Outputs:
-Effective management and promotion of in-community services for children aged 6 months and older. -Maintenance of a safe, well supported and nurturing environment for children, staff and volunteers and parents -Support for families -Effective management and promotion of in-community After School Care services (which may overlap with Sports and Recreation services) -Work in partnership with providers to ensure appropriate levels of services are available, and reporting requirements are met -Establish and maintain appropriate fee setting and collection policies based on parents’ capacity to pay Primary Outcome: 4.4 A positive living environment for our children and youth
June 02, 2008 Page 80 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is incomplete volumetric information on this service. information pertaining to the Service: Please define the customers Children in the Victoria Daly Shire, including pre-school age and school aged who will use the Service: children, as well as their families, especially parents or carers who are participating in the workforce or who are involved in community activities. Please describe Customer Provision of culturally appropriate child care services, activities for children during expectations: after school hours and during vacation periods. Provison of stimulating and nurturing environments. Describe the fee/payment Wadeye - structure relating to the Fees are currently $1.50 / hour for every child. Food provided by parents or they Service: pay for it from takeaway.
Nauiyu - raised $1,500 in 2006-07. What is the current approach General: taken to provide the Service? Child care, After School Care and Vacation Care services are often implemented through a combination of funding sources. Local Government Councils may combine FaHCSIA, DEST and NT Sport and Recreation funding sources to allow for a program to be delivered. Local CDEP participants have been part of the service delivery model.
Wadeye - Council child care services stopped on 30 June 2007. Council staff seconded to Our Lady of the Sacred Heart, who reimburse Council. A classroom is currently used for child care facilities. This interim arrangement will continue until FaCSIA come up with a lasting solution. Only very limited numbers of children being accommodated now, 10-11 of which are for teachers. Even 3 staff is too little, ie especially if anyone goes on leave. FaHCSIA has earmarked $3.7m for a safe house and family centre in Wadeye, but this is still in negotiations. However this would only cover 60 places, but there is 600 children from 0-5 years. There will also need to be places for families/children at risk, who need help with parenting skills. Staffing is 1 child care worker ($27 / hour, or $44,000pa), 1 child care assistant ($21 / hour), and 1 trainee (on $16.50 / hour). All work a 40 hour week. Total budget for 2007-08 is $229,560 for Family and Children's Services. With a new family centre (ie with 60 places), required staff would be: 1 family centre coordinator, 5 Cert III trainees, 5-10 assistants.
Palumpa - no services provided
Peppimenarti - no services provided
Nauiyu - funding received from FaHCSIA after school care, vacation care, long stay day care and disadvantage subsidy, and funding from DHCS (in 2006-07) for Child Care Centre operating costs and the Disadvantaged Area Subsidy and Indigenous Long Day Care Utilisation Support. 21 CDEP participants were marked as working in child care until the program ceased in 2007. Some workers are now in place, being funded with CDEP transition money.
June 02, 2008 Page 81 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major General - issues facing the Council in Lack of analysis of the cost of service its Service Delivery: Accommodation for staff is an issue in some communities Availability and affordability of qualified staff Infrastructure
Resources Children with special needs not been identified or catered for Some centres are at capacity and need expansion Increased work activity requirements by people on government benefits may result in greater need for the service Intensive expertise and support required Multiple and increasing reporting and accountability requirements
Wadeye - the current service (provided external to council) is grossly inadequate for the community. Additional funding is required for the construction of a family centre that could house the service, and ongoing funding for recurrent costs.
Nauiyu - issues with reliability of service. If the 2 full-time staff are not available, there is no service. Service had a large number of CDEP participants assigned to it. There is a need for verification on how many participants are necessary to maintain the service after 1 July 2008.
Future Approach: What changes are required -More expertise and support required at the community level to the Service delivery to -Improved infrastructure better meet customer -Analysis of real costs needs? -Streamlined administrative and reporting requirements -Services are currently not required to be licensed; however this will be changing with new NT regulations being introduced. There will be a negotiated process to introduce this. What assumptions have you -Regular meetings and communications between Indigenous Coordination Centre used in determining these staff and FaHCSIA State Office staff, and Shire Council staff will occur. changes? -Changes to funding requirements are being implemented this financial year. -Delivery of this service will not use CDEP labour from 1 July 2008. What other performance Grouping, or “corridor" service delivery models could be developed. improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.4.2.1 Wadeye - Provide after school care service 01/07/2008 30/06/2011
4.4.2.2 Nauiyu - Provide after school care service 01/07/2008 30/06/2011
4.4.2.3 Wadeye - Provide JET creche service 01/07/2008 30/06/2011
4.4.2.4 Nauiyu - Provide JET creche service 01/07/2008 30/06/2011
4.4.2.5 Wadeye - Provide long day care service 01/07/2008 30/06/2011
June 02, 2008 Page 82 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.4.2.6 Nauiyu - Provide long day care service 01/07/2008 30/06/2011
4.4.2.7 Wadeye - Provide nutrition services 01/07/2008 30/06/2011
4.4.2.8 Nauiyu - Provide nutrition services 01/07/2008 30/06/2011
4.4.2.9 Wadeye - Provide vacation care 01/07/2008 30/06/2011
4.4.2.10 Nauiyu - Provide vacation care 01/07/2008 30/06/2011
June 02, 2008 Page 83 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Sport and Recreation and Youth Services (North)
Description: Sport and Recreation: Funding & support services for community projects & activities associated with sport & recreation development
Youthlinx: Aims to support young people and their families to build self reliance and strengthen family relations Allows for a diverse range of service models where activities are planned and delivered to youth people in disadvantaged areas. Activities range from sporting, personal development, art and cultural activities Outputs:
-Community support and participation -Access to funding for community projects & activities -Community awareness of, and participation in, projects & activities -Work in partnership with providers to ensure appropriate levels of services are available -Range of activities that engages young people and increases their involvement in the community Primary Outcome: 4.5 Increased opportunites for sport and recreation, in particular for young people
June 02, 2008 Page 84 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information available for this service. information pertaining to the Service: Please define the customers Sport and Recreation: who will use the Service: The service will be used by the residents and visitors of the Victoria Daly Shire.
Youthlinx: Young people living in communities of the Shire. Please describe Customer The residents and visitiors of the Victoria Daly Shire have an expectation that the expectations: Sport and Recreation programs and facilities will be reliable and of an acceptable standard across the Shire. Participants in sport and recreation activiies and young people accessing Youthlinx programs will expect regular and stimulating activities to participate in, and new skills to be gained. Describe the fee/payment There is no fee for this service. Some contribution may be sought from groups structure relating to the hiring venues or travelling to sporting events for use of council assets. Service:
June 02, 2008 Page 85 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach SPORT AND RECREATION taken to provide the Service? Wadeye - Budget for two Sport and Rec supervisors. Director Community Services devotes about 20% of time to it. In the past, 10 CDEP Sport and Rec assistants were undergoing training. Pool manager rotates in to offer weekend relief to S&R officers Very little funding for equipment. Small-scale fundraising occurs. A range of programs are offered, including: NT AFL development; sporting activities centred around basketball, netball, softball and soccer; movie and/or disco nights; use of BRACS; community BBQs at the beach, community fun days, trips away to sporting camps, Merrepen Arts Festival, Thamarrurr event in July, recreation activities for disabled kids, and music courses and activities now starting. Assets – 1 11-seater bus and one troopie for S&R only. (22-seater bus from TRC is on permanent loan to school); Sport and Rec Hall – currently occupied by rangers, so current access is to one storage room and one basketball/volleyball/netball court, and a large TV; 2 outdoor basketball areas.
Palumpa - minimal sport and recreation activities provided by council. Sometimes transport is provided for sporting teams.
Peppimenarti - minimal sport and recreation activities provided by council. Sometimes transport is provided for sporting teams. Completion of pool will require one or more trained pool attendants in the near future.
Nauiyu - One part-time Sport and Rec Officer and one Sport and Rec Coordinator who also can supervise pool opening hours. Minimal funding is received. Operating expenses covered by council, but unsure how much these are.
YOUTH SERVICES (including YOUTHLINX) Youthlinx funding is relatively small in amount. Councils tend to use this funding to couple with other funding, such as Sport and Rec funding and After School Care funding. In some locations (ie Wadeye) there are youth diversionary programs for a broader age group and links with other initiatives such as NT Governments Juvenile Diversion Program.
Wadeye - Juvenile diversion program currently in place, one year course for 20 people, Cert I in media (one outcome is career path, one is personal development, one is production of this 15-minute juvenile diversion campaign video.) $81,000 p.a for 3 years (from NTG) – hopefully graduate from first year can move into coordinator position for 2nd or 3rd years. Youth Linx - $25,000 p.a. from FaHCSIA, merging of youth work (ie health awareness, money matters, etc) and sport and rec activities. Please describe the major General - issues facing the Council in Amount of funding available is inadequate its Service Delivery: Attracting qualified staff with available funding is difficult Staff accommodation is scarce Engaging with client group is at times difficult
Wadeye - Issue is loss of equipment, breakage, wear and tear. Equipment also shared with school, where it often goes missing. No dedicated centre or office to develop a presence in the community. YouthLinx program ($25,000 pa from FaCSIA) is unaccounted for and not included in the action budgets.
June 02, 2008 Page 86 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required A coordinated program of sport and recreation activities across the region would to the Service delivery to enable greater access to sport and recreation programs and funding. Specialist better meet customer coaching clinics need to be coordinated to deliver program across the entire needs? Victoria Daly Region. Sport and Recreation Offices in the Northern sector will be incorporated into the pool management program to provide a pool of qualified supervisors.
A more coordinated approach to service delivery across a range of youth programs and different agencies funding in general would improve services and desired outcomes. What assumptions have you -CDEP labour will not be used as core staff needed to deliver this service. used in determining these -Peppimenarti: $3000 from DLGHS for construction of BMX track in 2007-08 will changes? be assumed to be expended by 1 July 2008. It is not mentioned in the budgets. What other performance A coordinated program of sporting events, training camps and recreational improvements can be opportunities will provide opportunities for sharing of resources and staff across applied? the region.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.4.1.1 Nauiyu - provide youth services 01/07/2008 30/06/2011
4.4.1.2 Wadeye - provide youth services 01/07/2008 30/06/2011
4.5.1.2 Wadeye - provide sporting and recreational activities . 01/07/2008 30/06/2011
4.5.1.4 Palumpa - provide sporting and recreational activities 01/07/2008 30/06/2011
4.5.1.6 Peppimenarti - provide sporting and recreational activities 01/07/2008 30/06/2011
4.5.1.7 Nauiyu - provide sporting and recreational activities 01/07/2008 30/06/2011
June 02, 2008 Page 87 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Community Services South Service Profile Grouping: Core Services Service Profile: Core - Civic, Cultural and Sporting Events (South)
Description: Civic Events Facilitation of high quality Anzac Day, Australia Day, Territory Day, National Aboriginal Islander Day Observance Committee events, and citizenship ceremonies within the Shire.
Cultural and Sporting Events Support for high quality community events across the Shire, including community arts and cultural festivals, community open days and NAIDOC week; to provide in-kind or labour assistance with events such as funerals and other cultural ceremonies. Outputs:
Civic Events Management of major events that maximise generated revenue and community participation.
Cultural and Sporting Events Support and management of community cultural, arts and sporting festivals that maximise generated revenue and community participation. Primary Outcome: 4.7 Communities that work towards improved harmony and social wellbeing
June 02, 2008 Page 88 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No specific volumetric information is available. information pertaining to the Service: Please define the customers Residents and visitors to the Victoria Daly Shire. who will use the Service: Please describe Customer Residents and visitors expect access to quality events that encourage regional expectations: and community pride. Quality events that provide an opportunity for the celebration of the diverse range of cultural interests within the Victoria Daly Shire Describe the fee/payment CIVIC EVENTS structure relating to the No specific charges are made around these events. Grants are received from Service: relevant funding bodies such the Australia Day Council as well as miscellaneous and in-kind donations.
CULTURAL AND SPORTING EVENTS Grants cover majority of costs however there is a level of in-kind support provided by councils across the region. Events such as art exhibitions and specialised events often have an entry and/or participation fee attached to the event. Community members are expected to contribute to cost of field trips to attend event.
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What is the current approach CIVIC EVENTS taken to provide the Service? Pine Creek - January: Australia Day celebrated with support from Australia Day Council and Pine Creek CGC. Produce community directory, monthly newsletter, letter drops when required. April: ANZAC Day. Returned servicemen/women and public take part in dawn service activities. July - Territory Day - NT Government provides fireworks. Council provides sausage sizzle at subsidised cost.
Timber Creek - January: Australia Day. Funding received from Australia Day Council. April: ANZAC Day. Servicemen/women in the community and visitors take part in dawn service activities. July - Territory Day: BBQ and fireworks display.
CULTURAL AND SPORTING EVENTS Pine Creek - March - For Harmony Day, a $600 grant was received. Venue and staff in-kind contribution. August - September: Goldrush Challenge and gold panning competition.
Timber Creek - June: Community Festival, with arts workshops, sporting events, concerts and more will occur for the first time this year. Festival funded by an Australian Government grant.
Walangeri/Yarralin - September: A public holiday has been set for around the Wave Hill Walk Off Freedom Festival. October: Yarralin Arts and Sports Festival. Mostly in kind donations, sponsorship and small grants. Currently (Sept 07) $5000 shortfall which an approach has been made to Department of Chief Minister to provide additional funding on tip of the $10,000 the department has contributed to date. Council contribution is in kind with the Takeaway providing meals for volunteers out of profits; Store sponsorship will be 60% of net profit for the week. Income of $4000 was expected from registrations.
Daguragu / Kalkaringi - August: Freedom Day Festival is the largest community event. One-off funding received in 2006 for 40th year anniversary. No event in 2007. Please describe the major CIVIC EVENTS issues facing the Council in The issue will be to ensure that all events are accessible and celebrate the its Service Delivery: cultural diversity of all Shire residents and visitors.
CULTURAL AND SPORTING EVENTS The major issue will be the provision of resources as required and the identification of costs associated with the wide and diverse range of community events across the Shire.
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Future Approach: What changes are required CIVIC EVENTS to the Service delivery to Civic Events are a core local government function and the Shire will be required to better meet customer develop an agreed program of events across the Shire that meets the diverse needs? cultural needs of the Shire. What assumptions have you CIVIC EVENTS used in determining these Current level of events in 2007-08 will continue as in 2008-09 and have been changes? budgeted for accordingly. If a community does not currently hold an event, no budget will be attached to it for future years. -The Shire will review these events for later periods. -In Pine Creek and Timber Creek, ANZAC day events occur, however in Pine Creek no direct funding is currently received from the council for this event. It will be assumed that the Shire will not provide significant direct funding to these events.
CULTURAL AND SPORTING EVENTS Those events currently programmed for will continue for the period 2007-08 and until a Shire-wide program is developed. -No specific Shire staff labour time has been allocated to this service; however positions such as community services area and community managers, sport and recreation officers and other community staff will likely provide labour during certain periods. -Much of the labour for these events will be volunteer based. What other performance A whole-of-Shire focus for organisation and promotion of these events could be improvements can be developed. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.1.1.1 Pine Creek - Support and/or provide community cultural and sporting 01/07/2008 30/06/2011 events
4.1.1.2 Timber Creek - Support and/or provide community cultural and sporting 01/07/2008 30/06/2011 events
4.1.1.3 Yarralin and Pigeon Hole - Support and/or provide community cultural and 01/07/2008 30/06/2011 sporting events
4.1.1.4 Daguragu / Kalkarindji - Support and/or provide community cultural and 01/07/2008 30/06/2011 sporting events
4.7.1.9 Pine Creek - support and/or provide civic events 01/07/2008 30/06/2011
4.7.1.10 Timber Creek - support and/or provide civic events 01/07/2008 30/06/2011
4.7.1.11 Yarralin and Pigeon Hole - support and/or provide civic events 01/07/2008 30/06/2011
4.7.1.12 Daguragu / Kalkarindji - support and/or provide civic events 01/07/2008 30/06/2011
June 02, 2008 Page 91 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 92 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Libraries and Cultural Heritage (South)
Description: Delivery of Library, Cultural and Heritage services to the community, in partnership with Northern Terrritory Library (NTL). Library, Knowledge Centre and information services to the community including: the maintenance, development and organisation of collections and systems; facilitation of the preservation of and access to the cultural heritage of the NT; and the development, recording, maintenance and public promotion of cultural and linguistic knowledge, assets, collections and relics. Outputs:
-Access funding for Library Services -Enhanced community usage of library and cultural services -Availability and variety of information Primary Outcome: 4.1 Celebration, preservation and promotion of local knowledge, heritage, culture and language
June 02, 2008 Page 93 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric The only library services currently available in the southern sector of the Shire is information pertaining to the at Pine Creek. There is a small book collection available for loan at Timber Creek. Service: Please define the customers Shire residents and all Territorians, who have access to the vast array of online who will use the Service: information services available through NTL’s web portal. Please describe Customer Access to reliable and contemporary library and information services and support expectations: for local cultural heritage services Describe the fee/payment Timber Creek Internet Cafe - raises aproximetaly $600 per annum. structure relating to the Service:
June 02, 2008 Page 94 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach General: taken to provide the Service? Library services provided are covered by the Public Library Funding Agreement between NTG and respective Councils. NTL currently supports these services in the following ways: 1. Annual operational funding is allocated to Community Government Councils. Funding is paid in two 6-monthly instalments. Currently the Councils decide how to allocate these funds in terms of providing a library service. 2. Annual library resource allocation (LRA) for the purchase of new resources for the library. In 2007/08 financial year this is in the order of $3,000 per library. These funds are managed by NTL and the selection of resources is done with advice and assistance from professional library staff at NTL. The resources are also catalogued and processed by NTL so they arrive in the library as “shelf-ready” items. 3. Ongoing training and support to the Community Library Officers (CLOs) employed by Councils to run the libraries. This includes a minimum of 20 hours on-site professional staff consultation per year per site and contact by phone, email and/or fax as often as required. The training covers all aspects of library operation and training for library staff and community members in information literacy and computer literacy. 4. NTL provides an annual CLO Forum in Darwin to provide remote library staff with a week of training and professional development. NTL provides the training free of charge, as well as some meals and all transport within Darwin. Councils pay all travel expenses, including fares, accommodation and Travelling Allowance. All CLOs employed by the Council to work in the library are expected to attend. 5. The Libraries and Knowledge Centres (LKC) Program enables communities to establish a unique digital collection of local knowledge by creating, adding and repatriating content related to their regional indigenous history. A key part of the program is the Our Story database. Our Story stores and displays any digitised media, so that photographs, sound recordings, videos etc, can all be viewed through the one interface. This software is provided free of charge to remote libraries and is supported by NTL staff. A significant amount of literacy practice and IT training takes place around the database and can be extended to community members.
LIBRARY SERVICES IN THE VICTORIA DALY SHIRE (SOUTH)
Pine Creek - 3 dedicated part time staff. Library hours 1-5pm Monday - Friday.
Timber Creek - provides book lending service in Council offices, however no external funding support is given, and the service relies on council support and community donations
Walengari/Yarralin - no service provided
Daguragu - library services provided through the school but no supported by NT Library Service as a public facility
CULTURAL SERVICES IN THE VICTORIA DALY SHIRE (SOUTH)
Pine Creek - Council meets 80% of electricity costs of the museum/library and provides ground maintenance in the regular contracted ground maintenance contract.
Timber Creek - No grants provided for this service, but activities are covered by Council.
Walangeri/Yarralin -
June 02, 2008 Page 95 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
cultural maintenance of Mosquito Rocks. One off grant $15290.00 received for perimeter fencing.
Daguragu/Kalkaringi - Arts and culture programs are offered through a heritage centre located at the old power station. Funding sourced from the Dep't of Environment and Heritage, the Freedom Day Festival, store profits, the council, and various other grants. There is an SRA from the ICC for the Heritage Centre Please describe the major Minimal library services are currently being provided in the southern sector of the issues facing the Council in Shire. its Service Delivery:
Future Approach: What changes are required -Upgrade of library facilities across the Shire, including increased community to the Service delivery to access and availability of internet and other information technology services. better meet customer -Identification of cultural and heritage assets throughout the Shire and needs? development of a maintenance program that includes tourism and environmental aspects What assumptions have you A new Public Library Funding Agreement between NTG and the Victoria Daly used in determining these Shire will need to be negotiated by July 2008. changes? Proposed Future Library Model for the Shire: 1. Existing libraries are retained. 2. Two key library services - The Our Story database and an Early Years Literacy Program – could be offered at each of the remaining communities in the Shire where the following conditions can be met: • Public space for community access to the Our Story database and the Early Years Literacy resources (recommendation is that the school provides this space) • Local person employed on a part-time basis to manage the service • At least one dedicated Our Story computer and one public access internet computer • Small office space to enable administrative work and database management • Sufficient funds to buy initial equipment and to maintain it • Funding and support for locally employed person to travel to larger shire library or to regional hub in Alice Springs on a regular basis for support and training (e.g. once a month) • Early Childhood community services which can be linked with Early Years Literacy Program
Indigenous Early Years Literacy Program: NTL is currently developing a program aimed at fostering strong early childhood literacy practices in Indigenous communities by providing appropriate library-based activities. The aim of the program is to assist Indigenous children to be “school ready”. This program is currently being trialled in two remote communities. NTL will implement the program through LKCs from February 2008. What other performance -Investigate increasing community access/awareness of library and information improvements can be technology services across the Shire. applied? -Investigate increasing community access/awareness of cultural and heritage assets across the Shire. -Investigate coordination of grants applications, resource sharing and awareness raising activities between all community culture and heritage services.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 96 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.1.2.1 Pine Creek - support local culture and language promotion and 01/07/2008 30/06/2011 preservation
4.1.2.2 Timber Creek and surrounding area - support local culture and language 01/07/2008 30/06/2011 promotion and preservation
4.1.2.3 Yarralin - support local culture and language promotion and preservation 01/07/2008 30/06/2011
4.1.2.4 Daguragu / Kalkarindji - support local culture and language promotion and 01/07/2008 30/06/2011 preservation
4.1.3.1 Headquarters - investigate the expansion of library services across the 01/07/2008 30/06/2011 Shire
4.1.3.2 Pine Creek - Provide library services 01/07/2008 30/06/2011
4.1.3.3 Timber Creek - provide book lending services 01/07/2008 30/06/2011
June 02, 2008 Page 97 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Agency Services Service Profile: Agency - Aged and Disabled Care Services (South)
Description: Services, support and infrastructure for aged and disabled residents of the Shire.
Outputs:
Access funding for community projects and activities Work in partnership with providers to ensure appropriate levels of services are available Aged and disabled awareness of, and participation in, community projects and activities Primary Outcome: 4.6 Provision of quality services for the aged and disabled
June 02, 2008 Page 98 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Councils in the area have fairly accurate datasets on client numbers and service information pertaining to the levels provided to clients. Service: Please define the customers Residents and visitors of the Victoria Daly Shire who will use the Service: Please describe Customer High level of aged and disabled care delivered across the Shire. expectations: Describe the fee/payment All communities have some cost recovery mechanisms in place, and small client structure relating to the fees or voluntary donations are collected. Details on the total amounts collected Service: by community are contained in the action budgets. What is the current approach Pine Creek - taken to provide the Service? Nominal HACC funding for bus running costs. transport services for elderly residents provided by the Council. Cleaning/Meals on Wheelsprovided by Red Cross.
Timber Creek - one full-time aged care coordinator and one CDEP with top-up kitchen assistant.
Walangeri - Social Services facilitator involved in services, ie explaining to carer and family how house should be cleaned, also a lot of advocacy. 15 carers in Yarralin, 1 in Lingara, 2 in Pigeon Hole. Some receive CDEP (7), some not. 7 aged care workers all on CDEP. 1 is supervisor. They deliver food, manage and clean aged care building (with 3 residents, other people drop in for aged care). The rest visit and clean houses, clinic trips, bush and respite trips. Canteen cook makes the meals (food provided by HACC and CACP) Pigeon Hole receive clinic trips, respite, advocacy, carer respite, shopping hampers (because no meals provided from here). All cleaning gear currently provided, laundry services. CACP and HACC services – meals, home help / domestic cleaners, personal care, respite (bush trips), advocacy, client assessments, carer assessments, carer respites, clinic trips, medicines distribution, laundry services, social support. Trial expansion of services to Lingara (close by) and then Pigeon Hole, possibly April 2008, pending expansion grant. 2 aged care workers are doing Cert II Aged Care Services and 2 doing Cert III Aged Care Services
Daguragu - An aged care centre is run with 2 staff members, 1 male (who does domestic cleaning, laundry and showering) and 1 female (who does washing, meals, cooking and cleaning at centre). All meals are prepared fresh. Funding is provided by HACC and FaCSIA. $80,000 currently budgeted to upgrade the building next to the family centre (has a simple kitchen, laundry and living area for aged people to use). Aged care services work closely with the health clinic. Trips into town are organised about once a month. Please describe the major Walangeri - issues facing the Council in More effective rolling out of services to Pigeon Hole and Lingara is needed, as its Service Delivery: there are currently inadequate services. Unclear how new 4 aged care workers (non-CDEP) are being budgeted for: income carried forward is covering it for now, but there is no recurrent funding source as of yet. $70,000 in wages is budgeted for in the 2007-08 budget estimates, yet there are now reports wage costs have moved to $85,000. Action budgets need scrutiny from Walangeri social services director and CEO.
Daguragu - there has been some difficulty in retaining staff and monitoring staff work levels.
June 02, 2008 Page 99 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required The Shire will have to identify aged and disability care needs across the Shire and to the Service delivery to negotiate the level and type of support services as required with relevant agencies better meet customer and NGOs. needs? What assumptions have you Where local councils directly provide aged and disabled care services, the Shire used in determining these will continue to directly provide services until acceptable service delivery models changes? are agreed to. -Delivery of services by the Shire Council is contingent upon funding models put forth by DoHA, DHCS and FaHCSIA, who may insist in the future on all aged care service providers entering into a tendering process. What other performance A full audit of current services and identification of future trends to meet the future improvements can be needs of the Shire. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.6.1.1 Pine Creek - provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.2 Timber Creek - provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.3 Yarralin and outstations - provide aged and disabled care services 01/07/2008 30/06/2011
4.6.1.4 Daguragu / Kalkarindji - provide aged and disabled care services 01/07/2008 30/06/2011
June 02, 2008 Page 100 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Centrelink (South)
Description: This funding is provided to enable Centrelink customers resident in remote communities to connect with Centrelink in order to access Australian Government Programs and Services. Outputs:
Access to Centrelink programs and services for residents of Victoria Daly Shire Financial stability of community residents and remote communities through the reliable receipt of Centrelink payment Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
June 02, 2008 Page 101 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Centrelink has information on: information pertaining to the • the number and type of customers accessing Centrelink Agent services Service: including Centrelink customer numbers in each community (generally the majority of community adult populations are Centrelink customers) • the number of Centrelink customers using the various access channels (phone, fax, internet, self service) provided through Centrelink Agent sites • the number and type of customer assistance required (forms, letters, customer assisted calls) • the number and availability of trained Centrelink Agents • the number of hours and operating times for each Agent site (sites are expected to be open 5 days a week within business hours but this may not involve 8 hours a day) Please define the customers In many communities the majority of adult residents are likely to be Centrelink who will use the Service: customers. The Centrelink customers will normally be in receipt of income support payments, family payments and support through other Centrelink programs. Please describe Customer Each Centrelink Agent site will require sufficient office and public counter space to expectations: allow Centrelink customers to access the Agent service. • The person appointed by the Shire Council as the Centrelink Agent will be required to facilitate customer interactions with Centrelink through a range of mediums including, but not limited to, telephone, electronic facsimile, email and correspondence. The extent of facilities, equipment and administrative support to be provided by the Shire Council will be subject to negotiation. The services to be provided by the Centrelink Agent will include:
• Facilitating customer access to Centrelink services • Promotion of the Centrelink service in the local community • Helping with enquiries about Centrelink payments and services through referral of the customer to Centrelink’s Call Centre network • Encouraging, and assisting customers to access Centrelink’s suite of self-service products and relevant Internet sites • Providing access to Centrelink and Department of Human Services (DHS) Agency forms, information products and publications to the local community (using the Centrelink Agent CD when originals unavailable) • Encouraging and assisting Centrelink customers to advise Centrelink of changes to their circumstances • Collect and check Centrelink forms including new claims, review and Applications for Payment (SU19), participation records, and other documents for completeness. As required sight, photocopy and endorse copies of documents • Outlining, and as appropriate assisting customers to be aware of their rights, obligations and complaint mechanisms • Assisting customers to book appointments with Centrelink and confirm details as appropriate • Assist customers who have difficulty understanding English to access Centrelink services by providing interpreter services • Act as a referral point between Centrelink staff and the local community Describe the fee/payment Centrelink has contractual arrangements with existing Community Government structure relating to the Councils Service: Centrelink customers are not required to pay for the Centrelink Agent services (free service).
Currently Centrelink pays agent fees on approved hours. Centrelink is reviewing this arrangement currently and it may be subject to change.
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What is the current approach Centrelink contracts a Third Party organisation (Community Government Council) taken to provide the Service? that employs agent staff to assist customers in accessing Centrelink payments and services. • The service office opening hours may range from 10 – 40 hours per week. The fee paid to the third party organization is calculated on the basis of the number of hours of service deemed necessary to meet the needs of each community. The number of contracted hours is based on a range of factors including community population and customer numbers. • Centrelink provides training on the role and responsibilities of the Centrelink Agent to those staff members nominated by the Shire Council to be the Centrelink Agent. Please describe the major It could be difficult to assess the ‘real’ cost of delivering the Centrelink Agency issues facing the Council in service. Agents often undertake non-Centrelink duties during the hours that the its Service Delivery: Agency service is operating. This is not reflected in the limited management information that is available. • Current office accommodation for Centrelink Agent is generally of poor quality, which makes delivery of a quality customer service difficult. • Expectations of access by visiting Centrelink staff to the Agent premises is currently beyond the capacity of all Agent sites to accommodate; • The availability of suitably skilled Indigenous staff to work as a Centrelink Agent is limited; • There are limitations to the capacity of Agent sites to provide the service within the specified opening hours; • The infrastructure available at Agent sites is limited; • Third party organisations that are currently contracted to deliver Agent services have a limited human resource capacity. • Centrelink Agents require a high level of support and training. Responsibility for providing this may be a joint arrangement between Centrelink and the Shire but this is subject to negotiation.
Future Approach: What changes are required Centrelink Agents play an important role in connecting people to Australian to the Service delivery to Government services. This particularly applies to the welfare reforms being better meet customer implemented in 73 prescribed communities under the NT Emergency Response needs? (NTER). What assumptions have you The NTER and associated reforms are expected to involve an on-going process of used in determining these implementation and consolidation. changes? Locally recruited people should undertake the role of Centrelink Agents as they are best placed to connect with the local community.
The number and distribution of service outlets is expected to match current arrangements. The relationship between Centrelink and Shires is expected to be a partnership of equals in the delivery of services to residents of the shire.
In addition to the provision of Centrelink Agent services the Shire Council will be expected to provide:
• Performance reporting • A plan for transitioning Agent services to the Shire business model • A post implementation review and plan for moving beyond the pilot phase What other performance Unknown until review and intervention changes are bedded down improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 103 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
2.4.1.1 Timber Creek - provide Centrelink services 01/07/2008 30/06/2011
2.4.1.2 Yarralin - provide Centrelink services 01/07/2008 30/06/2011
2.4.1.3 Kalkarindji / Daguragu - provide Centrelink services 01/07/2008 30/06/2011
June 02, 2008 Page 104 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Community Media (South)
Description: To enable where possible the production, broadcasting and/or distribution of locally-produced media; to provide community access to television and radio current news and events through a community based rebroadcast system Outputs:
Locally produced community media Local training and employment Community access to television, radio and internet services Primary Outcome: 4.2 Quality community information media services
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer High quality rebroadcast service that provides access to current world and expectations: community events and news. Local training and employment. Locally produced community media content. Describe the fee/payment This service is currently not charged for. Costs largely covered by grants from the structure relating to the Australian Government and through council buildings and facilities maintenance Service: expenditure. What is the current approach Timber Creek - taken to provide the Service? Provides TV & Radio rebroadcast.
Walangeri/Yarralin - No BRACS funding was received since 2005-06. The Council maintains 3 broadcasting facilities. CDEP bears the brunt of responsibility for local media production (IBA and STEP may possibly take it over).Council currently looking at getting a RIBS-class community radio licence. Studio facilities in Yarralin can be used for local transmission and creating video media, but it is in need of repairs. Some funding is available to do productions on culture and language preservation and other productions on community education. CDEP currently pays for half a salary for this service.
Daguragu/Kalkaringi - Remote Indigenous Broadcast Service provided from a silver bullet trailer. Funding provided by ICC and a special purpose grant from Local Government. Please describe the major Currently there is a very "hit and miss" arrangement that relies on voluntary or issues facing the Council in CEDP position to deliver this service. Funding is not consistent across its Service Delivery: communities. Little regional coordination currently occurs.
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Future Approach: What changes are required There needs to be a standardisation of the delivery of community information and to the Service delivery to media services across the Shire, and better Shire-wide coordination of service better meet customer delivery and funding applications. needs? What assumptions have you -Those communities that do not have community media services (Timber Creek used in determining these and Pine Creek) will not be expected to create services. changes? -Recurrent funding grants from the Australian Government are necessary to maintain the service. -No Shire Council labour time has been allocated to community media services. Unless adequate special purpose grant funding is provided, it is assumed the service outside of Wadeye will be largely supplied by volunteer labour. Council staff who may be able to offer assistance include cultural and heritage advisors, Community Services area managers, youth services workers and sport and recreation officers. Other bodies may provide funding for media-related training and skill support that could lead to local employment. What other performance -Regular hours of broadcast across communities. improvements can be -A Shire-wide delivery and content-sharing strategy could be developed and applied? funded in a coordinated manner.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.2.1.1 Yarralin - provide community media services 01/07/2008 30/06/2011
4.2.1.2 Daguragu / Kalkarindji - provide community media services 01/07/2008 30/06/2011
June 02, 2008 Page 106 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Community Safety (South)
Description: Support and/or provision of services including: day and night patrols in designated communities; alcohol and other drug management; family crisis centres; and family mediation programs.
Provision of Night Patrol services aim to: • increase personal and community safety across rural and remote Indigenous communities; and • assist people at risk, including intoxicated people, juveniles, victims of violence and the homeless. Outputs:
Regular day and night patrols in designated communities Minimisation of drug and alcohol abuse in communities Work within communities to support safer communities. Identification and provision of assistance to people at risk. Patrol of the community at appropriate times. Assistance to people at risk to access safe places. Provision of advice, information and assistance that may help prevent further repeat behaviours. Promotion of community and family harmony Compliance with funding agreements Primary Outcome: 4.7 Communities that work towards improved harmony and social wellbeing
June 02, 2008 Page 107 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric 11 communities have been identified in the Victoria Daly Shire for Night Patrol information pertaining to the services. Those in the southern region of the Shire are: Service: Pigeon Hole, Daguragu, Kybrook Farm, Bulla, Amanbidji (Kildurk), Yarralin, and Kalkarindji.
The Attorney-General’s Department (AGD) is already directly funding Community Patrols in Pigeon Hole, Yarralin, Amanbidji (Kildurk) and Kalkarindji / Daguragu until 30 June 2008. The Victoria Daly Shire will establish services in the remaining communities in 2008-09. Please define the customers All residents and visitors in communities listed above who are at risk and / or who will use the Service: require assistance Please describe Customer Increased personal and community safety and minimisation of violent and expectations: disorderly behaviour for members of the communities where a Community Patrol service is operating. Advice and referrals to appropriate services to support increased personal and community safety. Describe the fee/payment No fee structure relating to the Service: What is the current approach Yarralin / Pigeon Hole - taken to provide the Service? Current 2007-08 budget is $227,000, with $160,000 in labour costs. There is one full-time coordinator in Yarralin, one part-time coordinator in Pigeon Hole, and 4 part-time workers. There are currently vacancies.
Daguragu - 1 funded staff for Night patrol, plus CDEP labour. Old, inadequate vehicle being used currenlty. Current request from Council to funding body (AG Attorney General's Dept) to use carry-over funds of approx $32,000 for new vehicle (Toyota Landcruiser quoted at approx $70,000).
Alcohol and drug management programs and family crisis services are formally delivered by NGOs (such as Centacare) and government health service providers. Informally, councils may be involved in the facilitation of service provision. Please describe the major General - issues facing the Council in Finding suitable staff for Community Patrol manager and team positions may be its Service Delivery: difficult. Community support to establish effective Community Patrol services is a prerequisite. Misuse of Night Patrol vehicles has been identified as an issue, and will need to be more closely monitored.
Timber Creek - The Timber Creek Alcohol Management Plan identifies the need for reviving the Night Patrol.
Daguragu - Community Patrol vehicle currently being used is old and inadequate.
June 02, 2008 Page 108 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Community safety has been identified as a priority in many communities. to the Service delivery to Establishing Night Patrol and Community Safety services in the identified better meet customer Indigenous communities is a key activity to achieve this outcome. The Night needs? Patrol Regional Coordinators will be required to report performance against agreed performance measures. Adequate recurrent funding is required to enable supervision, infrastructure and training to be of a high standard and service to be ongoing. An ongoing service will also provide for a career path for some people in this area of community service. What assumptions have you The Night Patrol services will be fully funded by the AG's Attorney General's used in determining these Department. A 'hub and spoke' service delivery model will be used to delivery changes? Community Patrol services in the Victoria River - Daly Shire. This model is based on a centrally-located Regional Coordinator position and community-located Night Patrol Teams. Each identified community will receive a Night Patrol service, comprising of a Night Patrol Team Leader and at least three Night Patrol Team members.
The Night Patrol Regional Coordinator will oversee the Night Patrol services provided to each identified community within the region. This position will be based in the Victoria Daly Shire Council office, and will be funded by the Attorney-General’s Department (AGD).
Funding will be provided through a Program Funding Agreement (PFA) between the Victoria Daly Shire Council and the AGD. Night Patrol funding will include salaries, oncosts, vehicles, training, equipment and administration.
The Night Patrol Regional Coordinator will be required to liaise closely with AG Government Business Managers to monitor the performance of Night Patrols in their communities, and to identify and address issues as they arise. The AGD will also liaise with the Victoria Daly Shire Chief Executive Officer and relevant managers regarding the services being provided.
The AGD intends to conduct an evaluation of the Night Patrol services in the Shire toward the end of the first year of operation.
Primary delivery of alcohol and drug management programs, offender rehabilitation programs and family crisis and mediation services will continue to be with non-government service providers and government health services. However, efforts will be made to tailor Shire Council activities, especially in the areas of sport and recreation and youth services, to complement these services. What other performance Delivery of alcohol and drug management programs, offender rehabilitation improvements can be programs and family crisis and mediation services need to complement work applied? being carried out by community patrols and other support facilities/.agencies
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.7.1.1 Headquarters - coordinate the delivery of Night Patrol and Community 01/07/2008 30/06/2011 Safety services in the southern region of the Shire.
4.7.1.2 Headquarters - advocate and plan for the establishment of safe house 01/07/2008 30/06/2011 services in the southern communities of the Shire.
4.7.1.3 Kybrook Farm - provide night patrol services 01/07/2008 30/06/2011
June 02, 2008 Page 109 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
4.7.1.4 Bulla - provide night patrol services 01/07/2008 30/06/2011
4.7.1.5 Amanbidji - provide night patrol services 01/07/2008 30/06/2011
4.7.1.6 Yarralin - provide night patrol services 01/07/2008 30/06/2011
4.7.1.7 Pigeon Hole - provide night patrol services 01/07/2008 30/06/2011
4.7.1.8 Kalkarindji / Daguragu - provide night patrol services 01/07/2008 30/06/2011
June 02, 2008 Page 110 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Family Services (including Child Care) (South)
Description: This service includes services such as JET creches, After School Care (ASC), Long Day Care, Vacation care and Playgroup.
JET creche funding is for the operation of quality JET crèches in communities that have a positive impact on children’s wellbeing, social skills and development.
Long Day Care services assist families with dependent children to participate in the workforce and general community. Long Day Care services provide care mostly for children not yet attending school.
After School Care and Vacation Care services provide quality after school and vacation care for school age children. Outputs:
-Effective management and promotion of in-community services for children aged 6 months and older. -Maintenance of a safe, well supported and nurturing environment for children, staff and volunteers and parents -Support for families -Effective management and promotion of in-community After School Care services (which may overlap with Sports and Recreation services) -Work in partnership with providers to ensure appropriate levels of services are available, and reporting requirements are met -Establish and maintain appropriate fee setting and collection policies based on parents’ capacity to pay Primary Outcome: 2.4 Access to non-Council services that maximise benefit for local people, businesses and employment
June 02, 2008 Page 111 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is incomplete volumetric information for the southern region. information pertaining to the Service: Please define the customers Children in the Victoria Daly Shire, including pre-school age and school aged who will use the Service: children, as well as their families, especially parents or carers who are participating in the workforce or who are involved in community activities. Please describe Customer -Provision of culturally appropriate child care services, activities for children during expectations: after school hours and during vacation periods. -Provision of stimulating and nurturing environments. Describe the fee/payment Pine Creek - structure relating to the raised about $1000 in fees in 2006-07. Service: Yarralin - $3.50 per day per child.
Daguragu - $5 per day charged. What is the current approach General: taken to provide the Service? Child care, After School Care and Vacation Care services are often implemented through a combination of funding sources. Local Government Councils may combine FaHCSIA, DEST, and NT Sport and Recreation funding sources to allow for a program to be delivered. Local CDEP participants have been a part of the service delivery model.
Pine Creek - Vacation Care activities for school aged children provided. $17,000 budgeted for 2007-08. Activities include excursions and recreational activities for young people. Minders are employed on a casual basis.
Yarralin - Playgroup is a new service offered, similar to a childminding service. Offers food, play and constructive learning in the hours of 8:30 to 12:30pm then 1:30pm to 4:30pm for parents who are working. Also teaching mothers how to cook, nutrition, health care, hygiene, etc. The service is Yarralin based, but sometimes visitors from Pigeon Hole and Lingara also use it. Service has been heavily reliant on CDEP labour.
Daguragu - Service offered from 8am to 12pm all weekdays in Daguragu. Pick-up and drop-off services offered. Breakfast and lunch provided. 1 x crèche supervisor (0.75 FTE) and 3 x CDEP-funded crèche workers. Minibus used for child care transport also used for aged care. Crèche building is sole-purpose, with a kitchen, toilet, office, laundry and play space. Service has a large number of CDEP participants assigned to it. Need for verification on how many participants are necessary to maintain the service.
June 02, 2008 Page 112 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major General - issues facing the Council in Lack of analysis of the cost of service its Service Delivery: Accommodation for staff Availability and affordability of qualified staff Infrastructure Large reliance on CDEP labour to deliver the service in the past.
Timber Creek - The Timber Creek Alchol Management Plan identifies the need for a child care service.
Yarralin - Service needs developing, more training needed. Staff has no formal training. Service is also under funded, especially without CDEP labour (the 4 staff involved in this service were all CDEP).
Resources Children with special needs not been identified or catered for Some centres are at capacity and need expansion Increased work activity requirements by people on government benefits may result in greater need for the service Intensive expertise and support required Multiple and increasing reporting and accountability requirements Accommodation for staff is sometimes a problem
Future Approach: What changes are required -More expertise and support required at the community level to the Service delivery to -Improved infrastructure better meet customer -Analysis of real costs needs? -Streamlined administrative and reporting requirements -Services are currently not required to be licensed; however this will be changing with new NT regulations being introduced. There will be a negotiated process to introduce this. What assumptions have you -Regular meetings and communications between Indigenous Coordination Centre used in determining these staff and FaHCSIA State Office staff, and Shire Council staff changes? -Changes to funding requirements are being implemented this financial year -CDEP labour will not be used to deliver this service from 1 July 2008. What other performance Grouping, or “corridor" service delivery models could be developed. improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.4.2.1 Pine Creek - deliver child care services 01/07/2008 30/06/2011
4.4.2.2 Timber Creek - deliver child care services 01/07/2008 30/06/2011
4.4.2.3 Yarralin - deliver child care services 01/07/2008 30/06/2011
4.4.2.4 Daguragu / Kalkarindji - deliver child care services 01/07/2008 30/06/2011
June 02, 2008 Page 113 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 114 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Sport and Recreation and Youth Services (South)
Description: Sport and Recreation: Funding & support services for community projects & activities associated with sport & recreation development.
Youthlinx: Aims to support young people and their families to build self reliance and strengthen family relations Allows for a diverse range of service models where activities are planned and delivered to youth people in disadvantaged areas. Activities range from sporting, personal development, art and cultural activities. Outputs:
-Community support and participation -Access to funding for community projects & activities -Community awareness of, and participation in, projects & activities -Work in partnership with providers to ensure appropriate levels of services are available -Range of activities that engages young people and increases their involvement in the community Primary Outcome: 4.5 Increased opportunites for sport and recreation, in particular for young people
June 02, 2008 Page 115 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information available for this service. information pertaining to the Service: Please define the customers Sport and Recreation: who will use the Service: The service will be used by the residents and visitors of the Victoria Daly Shire.
Youthlinx: Young people living in communities of the Shire. Please describe Customer The residents and visitors of the Victoria Daly Shire have an expectation that the expectations: Sport and Recreation programs and facilities will be reliable and of an acceptable standard across the Shire. Participants in sport and recreation activities and young people accessing Youthlinx programs will expect regular and stimulating activities to participate in, and new skills to be gained. Describe the fee/payment There is no fee for this service. Some contribution may be sought from groups structure relating to the travelling to sporting events or using venues for the use of council assets. Service: What is the current approach SPORT AND RECREATION taken to provide the Service? Pine Creek - Small budget for casual staff and materials aimed at encouraging and facilitating sport, recreation, arts and cultural activities and events within the region. Focus of funding is on the provision, maintenance and upgrading of sporting facilities within the town. Small salary grant goes towards admin officer's wages to assist with S&R activities.
Timber Creek - Council delivers a part-time sport and rec program. Council is also responsible for the maintenance of the sports hall adjacent to the council offices, and makes small donations to local events.
Yarralin - There is a budget for one S&R officer in Yarralin, with some additional funding for grounds maintenance and program supplies.
Daguragu - 0.5 FTE Sport and Rec Coordinator provides this service. Sport and Rec Hall and equipment also budgeted for.
YOUTH SERVICES (including YOUTHLINX) Youthlinx funding is relatively small in amount. Councils tend to use this funding to couple with other funding, such as Sport and Rec funding and After School Care funding. In some locations (ie Wadeye) there are youth diversionary programs for a broader age group and links with other initiatives such as NT Governments Juvenile Diversion Program. Please describe the major General - issues facing the Council in -Amount of funding available is inadequate its Service Delivery: -Attracting qualified staff with available funding is difficult -Staff accommodation is scarce -Engaging with client group is at times difficult
Daguragu - Sport and Recreation Centre beyond economical repair. High turn-over of qualified staff.
June 02, 2008 Page 116 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required A coordinated program of sport and recreation activities across the region would to the Service delivery to enable greater access to sport and recreation programs and funding. Specialist better meet customer coaching clinics need to be coordinated to deliver program across the entire needs? Victoria Daly Region What assumptions have you CDEP labour will no longer be used to provide for the ongoing delivery of this used in determining these service. changes? What other performance A coordinated program of sporting events, training camps and recreational improvements can be opportunities will provide opportunities for sharing of resources and staff across applied? the region.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.5.1.1 Pine Creek - provide sporting and recreational activities 01/07/2008 30/06/2011
4.5.1.2 Timber Creek - Deliver sporting and recreational activities 01/07/2008 30/06/2011
4.5.1.3 Yarralin and Pigeon Hole - Provide sporting and recreational activities 01/07/2008 30/06/2011
4.5.1.4 Daguragu / Kalkarindji - provide sporting and recreational activities 01/07/2008 30/06/2011
June 02, 2008 Page 117 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Financial and Corporate Management Service Profile Grouping: Core Services Service Profile: Core - Council Planning and Reporting
Description: Provision of services including planning, performance reporting, reporting against funding agreements, and other services regarding long-term financial management and service delivery management in the Victoria Daly Shire. Outputs:
Strategic Plan Corporate Plan Service Delivery Plans Financial Plan Performance Reports Financial advice and management Bank and investment reconcilitation Accounts payable/receivable management Compliance with staturtory and financial management requirements. Primary Outcome: 5.1 Effective and efficient management practices
June 02, 2008 Page 118 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric The eight individual councils that will make up the Victoria Daly Shire are information pertaining to the Thamarrurr Regional Council, Nganmarriyanga Community Inc., Peppimenarti Service: Community Inc., Nauiyu Nambiyu Community Government Council, Pine Creek Community Government Council, Timber Creek Community Government Council, Walangeri Ngumpinku Community Government Council and Daguragu Community Government Council. All their cash holdings, assets, liabilities, contractual responsibilities and service obligations will transfer to the Victoria Daly Shire Council on 1 July 2008. Please define the customers Residents, elected members, internal Victoria Daly Shire business units and staff, who will use the Service: NT and Australian Government agencies, and other community organisations. Please describe Customer That long term strategic plans, including business and service delivery plans, are expectations: developed to ensure the long term sustainabliity of the Shire in the delivery of services. The achievement of the goals, outcomes and targets expressed in those strategic plans should be reported on in an appropriate and timely manner. Describe the fee/payment A number of existing councils contract in financial services on a fee for service structure relating to the basis. Service: What is the current approach Wadeye - taken to provide the Service? Financial services, planning and reporting are undertaken by the current council.
Palumpa - Financial services, planning and reporting are undertaken by current council.
Peppimenarti - Financial services are contracted out to LGANT by the current council. Some planning and reporting is done by the current council, especially in regards to strategic and service delivery planning.
Nauiyu - Financial services, planning and reporting are undertaken by current council.
Pine Creek - Financial services, planning and reporting are undertaken by current council.
Timber Creek - Financial services are contracted out to LGANT by the current council. Some planning and reporting is done by the current council, especially in regards to strategic and service delivery planning.
Walangeri/Yarralin - Basic financial services undertaken by Council and then referred to AP Services in Alice Springs. Some planning and reporting is done by the current council, especially in regards to strategic and service delivery planning.
Daguragu/Kalkaringi - Basic financial services undertaken by Council and then referred to AP Services in Alice Springs. Some planning and reporting is done by the current council, especially in regards to strategic and service delivery planning. Please describe the major The implementation and training in new business systems will be a major issue issues facing the Council in for the majority of existing staff. its Service Delivery: There is a need to link Shire Plans and annual budgets with detailed service delivery planning and achievement of the Shire's long term goals and objectives. None of the existing councils have taken the approach of long-term service delivery planning or strategic planning, therefore implementation of this approach will require a significant corporate cultural shift. Likewise, in some councils there is not a strong culture of accountable and timely reporting on financial matters or service delivery obligations.
June 02, 2008 Page 119 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required The implementation of a new business system along with the strategic planning to the Service delivery to system will provide the Victoria Daly Shire with the opportunity to plan and report better meet customer more effectively on Shire current and future operations. needs? Council Planning and Reporting is a core local government function and the Shire will be required to work towards achieving industry and legislative standards and measuring performance against appropriate KPIs.
An integrated approach to Shire planning and reporting needs to be undertaken, utilising best practice planning systems and frameworks. What assumptions have you Standard reporting and planning mechanisms and systems will be implemented used in determining these across the Shire. Management for these systems will occur from headquarters. changes? What other performance Financial management systems, planning systems and policy reporting should be improvements can be improved from current council practices. This will allow them to be better applied? understood by residents and ratepayers of Victoria Daly Shire.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.2 Headquarters - implement systems and control measures to ensure 01/07/2008 30/06/2011 effective and transparent planning and administration of Shire activities
June 02, 2008 Page 120 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Financial Management
Description: Financial management and related support services for all Shire Council services, assets and liabilities.
Outputs:
Financial accounting reports, audited statements and budgets Policy development Performance monitoring Insurance Payroll management Procurement management Primary Outcome: 5.1 Effective and efficient management practices
June 02, 2008 Page 121 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric The eight individual councils that will make up the Victoria Daly Shire are information pertaining to the Thamarrurr Regional Council, Nganmarriyanga Community Inc., Peppimenarti Service: Community Inc., Nauiyu Nambiyu Community Government Council, Pine Creek Community Government Council, Timber Creek Community Government Council, Walangeri Ngumpinku Community Government Council and Daguragu Community Government Council. All their cash holdings, assets, liabilities, contractual responsibilities and service obligations will transfer to the Victoria Daly Shire Council on 1 July 2008. Please define the customers Residents, elected members, internal Victoria Daly Shire business units and staff, who will use the Service: NT and Australian Government agencies, and other community organisations. Please describe Customer That financial services and management provided to the Victoria Daly Shire are expectations: efficient and effective. That all financial services are delivered in accordance with legislative and financial management requirements. That residents and ratepayers of the Victoria Daly Shire are provided with quality information in relation to the financial management of the Victoria Daly Shire Council. Describe the fee/payment A number of existing councils contract in financial services on a fee for service structure relating to the basis. Service: What is the current approach Wadeye - taken to provide the Service? Financial management services are undertaken by the current council.
Palumpa - Financial management services are undertaken by current council.
Peppimenarti - Financial management services are contracted out to LGANT by the current council.
Nauiyu - Financial management services are undertaken by current council.
Pine Creek - Financial management services are undertaken by current council.
Timber Creek - Financial management services are contracted out to LGANT by the current council.
Walangeri/Yarralin - Basic financial management services undertaken by Council and then referred to AP Services in Alice Springs.
Daguragu/Kalkaringi - Basic financial management services undertaken by Council and then referred to AP Services in Alice Springs. Please describe the major The implementation and training in new business systems will be a major issue issues facing the Council in for the majority of existing staff. its Service Delivery:
June 02, 2008 Page 122 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Financial Management is a core local government function and the Shire will be to the Service delivery to required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? What assumptions have you Financial management services for all service delivery centres will be coordinated used in determining these centrally through the Shire headquarters. New financial management business changes? systems are being introduced as part of the reform process. What other performance Financial management systems, planning systems and policy reporting should be improvements can be improved from current council practices. This will allow them to be better applied? understood by residents and ratepayers of Victoria Daly Shire.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.3 Headquarters - develop and implement effective and transparent financial 01/07/2008 30/06/2011 management systems
June 02, 2008 Page 123 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Information Technology and Communications
Description: Information Technology and Communications support services and advice associated with the operation and management of the Shire's computer hardware, software, internet and communications systems. Outputs:
Effective and reliable Information Technology and Communications Accessibility to Shire data and communication networks Development and maintenance of the Shire web page Primary Outcome: 5.1 Effective and efficient management practices
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Internal Shire business units and staff. who will use the Service: Customers and the general community who will access the website. Please describe Customer Users of the information technology systems would expect: expectations: - Effective and reliable ITC - Ease of access - Attractive, informative up-to-date and easy to use websites. Describe the fee/payment No fees and charges are currently applied structure relating to the Service: What is the current approach Councils have contracts with various phone and internet providers and contract taken to provide the Service? various companies for IT support. Please describe the major Some councils' bills for phone and internet access are disproportionately high. issues facing the Council in While some councils coordinate with other organisations within the community for its Service Delivery: IT support to minimise costs of visits, this is not always possible.
Wadeye - The high use of council IT infrastructure in Wadeye by the community due to lack of public phone service is a major portion of the the cost for this council.
Future Approach: What changes are required Information Technology and communications is a core local government function to the Service delivery to and the Shire will be required to work towards achieving industry and legislative better meet customer standards and measuring performance against appropriate KPIs. needs? What assumptions have you New business and communications systems will be installed as part of the reform used in determining these process. changes? The cost of new business and communications systems will be part of the 'setup' costs of the Shire to be funded by the NT Government. What other performance Long term planning for replacement and upgrade of information technology and improvements can be communications hardware and software is essential. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 124 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
5.1.1.4 Headquarters - implement and ensure effective information technology 01/07/2008 30/06/2011 and communication systems in all relevant Shire worksites
5.1.1.5 Headquarters - purchase miscellaneous software 01/07/2008 30/06/2011
5.1.1.6 Headquarters - Provide network communication infrastructure 01/08/2008 30/06/2011
5.1.1.7 Headquarters - Conduct local government business system training 01/07/2008 30/06/2011
Action Budget 08/09 09/10 10/11 11/12 12/13
Expenditure
5.1.1.8 Headquarters - Provide local government business systems 01/07/2008 30/06/2011
TOTAL SERVICE BUDGET: Budget Type 08/09 09/10 10/11 11/12 12/13
Operating (recurrent) Expenditure $0 $0 $0 $0 $0
Total: $0 $0 $0 $0 $0
June 02, 2008 Page 125 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Revenue Growth
Description: Development and management of systems and processes that monitor and report on all Shire revenue ,including:
Rating Income Grant Income Commercial Activity Income Other Miscellaneous Income Outputs:
Rating details Grant details Commercial Income details Miscellaneous Income details Primary Outcome: 5.1 Effective and efficient management practices
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers That the Victoria Daly Shire Council has sufficient income to fund the delivery of who will use the Service: services to the whole of the community and ratepayers. Please describe Customer -Management of Councils income streams. expectations: -Maximisation of funding opportunities. -Fairness and equity in rating policy. Describe the fee/payment All existing councils in the Victoria Daly Shire have different rating and service fee structure relating to the policies and collection methods. Timber Creek and Pine Creek are currently the Service: only councils who charge rates to residents. The minimum rates charges in Pine Creek for 2007-08 were $230 for residential properties and $230 for commercial properties. Additional waste management fees for commercial properties and Kybrook Farm residents also apply. In Timber Creek, minimum rates charges in 2007-08 were $152 for residential properties and $152 for commercial properties. Additional waste management fees for commercial properties also apply.
Other service charges apply for both these councils and the remaining councils. What is the current approach Own source revenue is currently managed by individual councils. The success of taken to provide the Service? the revenue raising is dependent on a range of factors and is generally low across the Victoria Daly Shire. Please describe the major Revenue raising in communities is sometimes reliant on the particular skills and issues facing the Council in interests of a staff member. Viability of the revenue-raising activity may be reliant its Service Delivery: on too many external factors and may not be sustainable in the long term.
The Victoria Daly Shire Council continues to be unaware of its exact budget. This will not be remedied until all funding agreements have been finalised with agencies, and final financial reports and audits have been completed for existing councils.
There are many costs involved with establishing the Shire, such as job matching, adherence to the Northern Territory Government's and LGANT's employment principles, and the Northern Territory Government's policy on rate capping, that adversely impact on revenue growth.
June 02, 2008 Page 126 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Revenue Growth is a core local government function and the Shire will be required to the Service delivery to to work towards achieving industry and legislative standards and measuring better meet customer performance against appropriate KPIs. needs? This will include the introduction of appropriate business systems and polices. What assumptions have you -For the purpose of the Shire Plan, rate revenue has been estimated as per the used in determining these rating model presented in the main report of version 2 of this Plan. changes? -Details on grants and other income for 2008-09 will be presented in the Shire's Three-Year Financial Plan. -Other income has generally been assumed to increase in line with CPI. What other performance The Shire's new costing systems should identify costs associated with this improvements can be service. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.1 Headquarters - maximise revenue for the Shire, including investment and 01/07/2008 30/06/2011 rates income
June 02, 2008 Page 127 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Human Resources and Training Service Profile Grouping: Core Services Service Profile: Core - Human Resources Management
Description: Provision of human resource services including
Development of human resource services policies, principles and procedures Industrial relations including award interpretation and Australian workplace agreements Staff recruitment Staff training and development Occupational Health and Safety Outputs:
Staff Recruited Policies Staff development & training programs Staff Inductions Staff Appraisals Disputes resolved Occupational Health and Safety Plan Primary Outcome: 2.1 A dynamic and committed Shire Council workforce
June 02, 2008 Page 128 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Internal Business Units and Council staff. who will use the Service: Please describe Customer Satisfaction with employment conditions and working environments expectations: Opportunities for training and development. Describe the fee/payment No fees and charges are currently applied. structure relating to the Service: What is the current approach Councils currently have various recruitment strategies. These include; taken to provide the Service? - seeking suitable applicants within the community - advertising in the the NT News and national publications - contacting a job network provider or LGANT for assistance in recruiting staff
Policy Development in relation to Human Resources varies across communities. Most Councils have set aside funding for staff development and training. This is sought in an ad hoc manner. Please describe the major Human Resource Management is generally fragmented as there is no centralised issues facing the Council in control. its Service Delivery: Records relating to staff entitlements are not kept consistently across communities, and entitilements vary considerably across current Councils. It is difficult to recruit and retain suitably qualified staff. Many current staff undertake duties outside their duty statement and work excessively long hours. Access to appropriate training is difficult in remote locations. Accommodation for visiting trainers is limited Cost of contracting outside staff when skills are not available in the community is very high due to remoteness. Skill level and qualifications are often not rigously applied due to remote locality and difficulty in attacting staff. The numbers of Indigenous people employed in local government are low proportional to the overall community populations. Job matching existing staff into Shire positions has led to salaries and conditions not being standardised across the Shire. This will not be completely remedied until July 2009.
Future Approach: What changes are required Human Resource Management is a core local government function and the Shire to the Service delivery to will be required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? This will require standardised payroll and human resource management systems and perhaps centralised human resources services What assumptions have you This service is currently not costed separately. used in determining these changes? What other performance Development and implementation of new Shire Human Resource Management improvements can be policies, procedures and systems will be essential. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 129 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
2.1.1.3 Headquarters - train and develop Council staff 01/07/2008 30/06/2011
2.1.1.4 Headquarters - conduct business planning workshops 01/07/2008 30/06/2011
2.1.2.1 Headquarters - effectively manage the Shire's human resources and 01/07/2008 30/06/2011 labour skills requirements
June 02, 2008 Page 130 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Training and Employment of Local People in Council Operations
Description: Provision of opportunities for local persons for employment and training in Shire Council operations
Outputs:
Increased employment in Shire operations across the Shire Increased skill and training opportunities for local people Primary Outcome: 2.1 A dynamic and committed Shire Council workforce
Current Approach: Describe any volumetric No volumetric currently avaialble fo rthis service information pertaining to the Service: Please define the customers Residents of the Victoria Daly Shire with particular emphasis on local youth and who will use the Service: unemployed. Please describe Customer Increased opportunities for employment for residents of the Victoria Daly Shire expectations: Describe the fee/payment No fees and charges are currently applied. structure relating to the Service: What is the current approach Employment and Training strategies are developed by individual councils. These taken to provide the Service? are not always afforded a high prioirity due to the pressures involved in delivering services, and reliance on external agencies to provide training. There is poor coordination between Councils and Training providers. Employment and training strategies are developed and delivered in an unstructured fashion. Difficulties experienced in attracting training providers to deliver services in remote areas. Please describe the major Identification of opportunities and securing funding for residents of the Victoria issues facing the Council in Daly Shire to participate in ongoing employment across the Shire. its Service Delivery: Lack of suitable training facilities and accommodation for presenters in remote areas. The local workforce has poor literacy and numeracy, English is a second or third language. No regional approach to training and employment in the area means that training is ad hoc. All councils find it difficult to achieve a critical mass of trainees. RTOs require at least 10 people to be enrolled in a course before it becomes financially viable for the RTO to deliver the program. Access to some communities is not possible at certain times for considerable periods because of flooding. Facilities for visitors such as RTOs is limited. Many councils do not have adequate human resources to provide supervision for on-the-job training and support. Inadequate program funding means that most Indigenous people are employed through the CDEP program to deliver services. Training is not always connected to a job. Most Indigenous employment is in unskilled areas because of poor "work readiness". More skilled positions tend to be filled by non-Indigenous people.
June 02, 2008 Page 131 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Training and Employment of local people is a core local government function and to the Service delivery to the Shire will be required to work towards achieving industry and legislative better meet customer standards and measuring performance against appropriate KPIs. needs? Development and implementation of an Indigenous recruitment, retention, staff development and succession plan for the Shire. What assumptions have you Costs for this service are absorbed in the current and forecast levels of used in determining these administration expenditures. changes? External funding sources will substantially fund this service. The proposed $30 million dollar for dollar matching funding from the Australian Government to convert CDEP jobs into fully-funded positions in Local Government will be available. A model will be developed so that RTOs can viably deliver required training Increased support for Indigenous employees through on the job support and case management. There are enough training and employment services and appropriate programs to meet the employment and training needs of the Shire. What other performance Development of employment strategies across the Victoria Daly Shire including improvements can be apprenticeships and traineeships. applied? Conduct extensive skills audit across Shire to encourage local participation in employement and training programs. Development of partnerships with secondary schools to facilitate career pathways for youth in Local Government Evaluation of the training and employment strategies after the first year of operation. Regional training and employment coordination group made up up relevant agencies, RTOs and Shire.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.1.1.1 Headquarters - establish and encourage participation in apprenticeship, 01/07/2008 30/06/2011 training and education programs for Shire employees
2.1.1.2 Headquaters - deliver training and employment services to local people in 01/07/2008 30/06/2011 Council operations
June 02, 2008 Page 132 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Office for Corporate and Community Services Service Profile Grouping: Core Services Service Profile: Core - Corporate and Community Services Management
Description: Service unit used to capture functions and direct costs of the Corporate and Community Services Management staff. Outputs:
Effective management across all Corporate and Community services, in all service delivery centres and in areas related to Shire financial administration, information technology and communiications, and regional community services delivery. Primary Outcome: 5.1 Effective and efficient management practices
Current Approach: Describe any volumetric n/a information pertaining to the Service: Please define the customers All staff, residents and visitors of the Shire. who will use the Service: Please describe Customer Effective, open and transparent management of the Shire; expectations: Reliable, well coordinated and financially viable local government services and staffing levels in all of the Shire's service delivery centres and areas; Effective workforce management. Describe the fee/payment n/a structure relating to the Service: What is the current approach The current positions of Community Government Council Chief Executive Officers taken to provide the Service? provide the services management function in the eight council communities of the Shire. In some communities (such as Wadeye, Palumpa, Nauiyu and Yarralin) a finance manger or officer position also provides this service. Please describe the major In some communities, there has been a high turnover of Community Government issues facing the Council in Council management staff. This leads to a lack of continuity in council its Service Delivery: administration and can have detrimental effects on service delivery and management of local staff. Many council CEOs and finance officers have in the past functioned with little or no professional support. This has led to increased burnout and turnover. There will be incomplete financial records for the Shire Council to work with until August or September 2008.
June 02, 2008 Page 133 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required More coordination and support for management and community services staff to the Service delivery to located in communities. better meet customer Continuation of local presence of Shire management and community services needs? staff in communities. Establishment of a clear management structure that is bested suited to effectively financially manage the Shire, keep the Shire within budget, and optimise community service delivery. What assumptions have you Corporate management services will primarily be delivered through headquarters, used in determining these led by the Director of Corporate and Community Services. The Finance Manager changes? and Human Resources Manager will operate from headquarters under this Directorate. Community services will be coordinated on a regional basis, with Community Services Managers for the northern and southern areas of the Shire. Community services will be directed by the Director of Corporate and Community Services. What other performance n/a improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
1.1.1.1 Headquarters - provide executive leadership - Corporate and Community 01/07/2008 30/06/2011 Services
June 02, 2008 Page 134 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Directorate: Infrastructure and Civil Services Business Unit: Assets Service Profile Grouping: Core Services Service Profile: Core - Asset Management
Description: Asset and property management, planning & support services.
Development of long term asset management plans for all Shire owned or controlled assets. Key activities include:
Preparation of an asset inventory for all categories of assets Valuation of assets Development of long term maintenance and replacement programs Outputs:
Asset and property management plans & programs Policy development Performance monitoring Primary Outcome: 3.1 Effective construction, management and maintenance of physical infrastructure, facilities and utilities
Current Approach: Describe any volumetric No specific volumetric information is currently available for this service. information pertaining to the Individual community/council assets are recorded in the data warehouse. Service: Please define the customers Residents and visitors of the Victoria Daly Shire who will utilise Shire assets. who will use the Service: Internal Shire business units will rely on detailed and accurate asset management information for the preparation and prioritisation of works programs relating to assets. Please describe Customer Residents and visitors of the Victoria Daly Shire will expect detailed asset expectations: information to be available and that council assets will be maintained to best practice standards. Describe the fee/payment No fees are generally charged for this service. structure relating to the Pine Creek charge for the use of the community hall and resource centre. Service: Community Hall - $58.00/hire ($100 refundable deposit) Resource Centre - $170.00/day ($200 refundable deposit).
Other councils may charge ad hoc fees for venue use. What is the current approach There is currently little asset management planning undertaken by councils other taken to provide the Service? than in terms of capital works planning and prioritisation.
Most councils keep asset registers. Some are now using the DLGh&S data warehouse to update registers.
There is little attention paid to identifying depreciation costs and capital replacement strategies. Please describe the major A major issue will the introduction of IT based asset management systems and issues facing the Council in the collection of detailed information to be able to develop asset management its Service Delivery: plans and strategies for all Shire assets. Current information and registers of council assets has not been verified and may be incomplete.
June 02, 2008 Page 135 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required An audit of all Shire assets to ascertain the standard of assets is a priority issue. to the Service delivery to The new Shire Business system will include an asset management module that better meet customer will enable maintenance and replacement programs to be developed. needs? What assumptions have you The introduction of asset management systems will result in asset management used in determining these plans and strategies which will identify areas of liability for the Shire. changes? What other performance Costs for this service is currently not identified separately. The new business improvements can be systems for the Shire will enable this service to be identified and costed applied? accordingly.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.1 Headquarters - implement a financially sustainable asset / property 01/07/2008 30/06/2011 register and management plan
5.1.1.2 Headquaters - deliver asset management services 01/07/2008 30/06/2011
June 02, 2008 Page 136 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Fleet and Plant Maintenance and Management
Description: Services to manage, maintain and purchase the Shire's fleet of vehicles, plant and equipment requirements, including workshop operations. This may include vehicle hire management for community member transport. Outputs:
Safe and efficiently maintained fleet. Secure storage of fleet assets. Establishment of an effective and efficient replacement policy. Maintenance and management of workshop facilities. Primary Outcome: 3.1 Effective construction, management and maintenance of physical infrastructure, facilities and utilities
June 02, 2008 Page 137 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Fleet and plant are recorded in the assets register of the data warehouse. information pertaining to the Service: Please define the customers Shire employees and fee for service clients. who will use the Service: Please describe Customer Well maintained fleet and plant. expectations: Describe the fee/payment Many workshops in Victoria Daly Shire communities provide services for private structure relating to the clients, with varying fees schedules and service arrangements. Service: What is the current approach Wadeye - taken to provide the Service? Mechanical workshop currently runs (when fully staffed) with one manager, one workshop admin officer, 2 full-time mechanics, one full-time mechanic assistant, and 2 full-time apprentices. Much of the workshop's workload is on private, non-Council services. Municipal services also directly service much of their own plant and equipment. Occasionally a diesel mechanic may need to be contracted in for specialist jobs or if the workshop's workload is too high.
Palumpa - currently there is no dedicated council workshop. Minor repairs and maintenance can be conducted in the council shed or with assistance of Palumpa station equipment.
Peppimenarti - minor repairs and maintenance done on-site by Resource Centre staff, who charge Council. Major repairs provided by Hitachi in Darwin.
Nauiyu - council workshop currently employs one leading mechanic and a number of assistants and trainees (formerly CDEP, now CDEP transition participants). Major works done by contract labour.
Pine Creek- minor repairs and maintenance performed by the Civil Services Team Leader. Major works contracted out. Pine Creek own, manage and maintain minimal assets (due to majority of services being provided by external contractors).
Timber Creek - minor repairs and maintenance performed by civil services crew. Major repairs and maintenance contracted out.
Yarralin - workshop employs one manager, one local mechanic and a number of trainees and apprentices (formerly CDEP participants). Some major repairs contracted out. Workshop provides services to private clients in community.
Daguragu - workshop managed by one mechanic and a number of CDEP assistants (paid top-up). Some services to non-Council clients also provided. Major repairs provided by contractors. Please describe the major Much of the fleet and plant in communities is in need of replacement, and/or issues facing the Council in hasn't been well maintained. Fleet and plant in communities are generally not its Service Delivery: managed under a maintenance plan, and often inadequate funding is given for r&m, which can increase costs in the long run.
Some communities have inappropriate equipment, and there is some overlap between fleet and plant across communities that are close to one another.
June 02, 2008 Page 138 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required A consistent approach to the hiring of Shire vehicles and plant on a cost recovery to the Service delivery to basis. better meet customer Fleet and Plant Management under the Shire will involve the introduction of IT needs? based asset management systems and the conduct of audits to ascertain the standard of assets. A more regional and strategic approach will be adopted that will reduce equipment overlap and redundancy between communities. For example, a group of three communities each with graders may be able to provide more effective services if they shared one grader, one roller, one bulldozer and one dump truck. Some workshops or the commercial activities of some workshops will possibly become operations of community-based commercial enterprises, provided a business plan and modus operandi is approved by the Shire. What assumptions have you Entities interested in developing commercial enterprises from workshop activities used in determining these will have the capacity to submit a business plan and competently run a profitable changes? business over the long run. A strategic regional approach assumes a medium- to long-term implementation period, ie introducing a new mix of plant and fleet into the Shire's service delivery plan will need to be staged over time. What other performance This service is currently not costed separately by many councils. New Shire improvements can be costing systems should identify costs associated with this service. applied? The introduction of asset management systems should lead to the production of asset management plans for each class of asset.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Capital
3.1.1.18 Purchase Plant and Equipment 01/07/2008 30/06/2011
3.1.1.21 Replace Plant and Equipment 01/07/2008 30/06/2011
3.1.1.22 Replace Plant and Equipment 01/07/2008 30/06/2011
3.1.1.25 Replace Vehicles 01/07/2008 30/06/2011
Budget Type: Operating (recurrent)
3.1.1.2 Wadeye - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.3 Palumpa - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.5 Peppimenarti - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.8 Nauiyu - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.11 Pine Creek - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.13 Timber Creek - provide vehicle, plant and equipment maintenance 01/07/2008 30/06/2011 services
3.1.1.14 Yarralin - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
June 02, 2008 Page 139 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.1.1.17 Daguragu - provide vehicle, plant and equipment maintenance services 01/07/2008 30/06/2011
3.1.1.101 Operate mechanical workshop business 01/07/2008 30/06/2011
June 02, 2008 Page 140 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Maintenance and Upgrade of Council controlled buildings, facilities and fixed assets
Description: Repairs, maintenance, cleaning. operational (eg electricity and water supply) and management services for -Council offices -Workshops -Aged care, child care, women's and community centres -Swimming pools -Playgrounds -Public amenities -Sports and Recreation halls and facilities -Television and Radio Broadcast Infrastructure -Fuel depots -Library, cultural and arts centres -Council employee housing -Council owned commercial enterprises Outputs: Buildings and facilities upgraded and maintained. Effective lifespan of fixed assets maximised.
Primary Outcome: 3.1 Effective construction, management and maintenance of physical infrastructure, facilities and utilities
June 02, 2008 Page 141 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Detailed assets register is kept in separate documentation. information pertaining to the Service: Please define the customers Shire Council employees, residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer The highest possible quality of local government service delivery facilitiated by well expectations: maintained fixed assets and infrastructure. Accessible, safe and comfortable amenities for visitors to the Shire. Describe the fee/payment Some councils have charged fees or commercial rent for the use of council structure relating to the buildings and facilities (including visitor accommodation) by external groups or Service: individuals. What is the current approach Most councils currently do not have buidings and facilities maintenance, taken to provide the Service? management and upgrade plans or long-term schedules. Maintenance tends to be performed on an ad hoc basis (when repairs are needed). Upgrades are generally only undertaken when a special purpose grant is provided to the council. Council budgets generally do not allow for depreciation and associated maintenance costs.
All councils employ cleaner(s) to maintain and clean some of the council buildings and facilities. However, cleaning schedules in some councils are ad hoc and only concentrate on a few assets (such as the council office and accommodation quarters). Please describe the major Issues common to most or all communities include: issues facing the Council in Current councils and the Shire have lack of legal tenure over any fixed assets. its Service Delivery: There is inadequate funding, staffing numbers and/or skills match in the community for appropriate repairs and maintenance; Contracted labour is often expensive, unreliable and sometimes inexperienced; Cost of materials, especially due to freight costs, is very high in many communities; Essential Services Officers or other qualified council staff are often called on for repairs and maintenance of community assets, despite already having full time commitments; and Many of the facilities and infrastructure have suffered from poor maintenance schedules and are currently in poor condition.
June 02, 2008 Page 142 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required A number of offices, workshops and other facilities are in need of maintenance to the Service delivery to and review in terms of OHS standards. better meet customer A qualified local and regionalised workforce needs to be more strategically needs? deployed to maintain and upgrade facilities. Maintenance and Upgrade of Council controlled Public Buildings, Facilities and Fixed assets is a core local government function and the Shire will be required to work towards achieving industry and legislative standards and measuring performance against appropriate KPIs. What assumptions have you The Shire has attempted to estimate annual maintenance, cleaning and used in determining these management costs from 2008-09 by calculated the replacement cost of each changes? building and facility, and multiplying this by a set percentage. Exceptions are made for facilities with intuitively or documented higher cleaning and maintenance costs (such as Pine Creek's public amenities), or for facilities with intuitively low or zero cleaning and maintenance costs (such as Peppimenarti's basketball court). -Maintenance budgets have as of yet not been provided for a number of buildings and facilities where the department has inadequate information. -A number of offices and buildings are currently in poor condition, and the Shire will likely need to allocate a larger than normal budget for maintenance and upgrades over the short to medium term. What other performance -A Shire infrastructure maintenance plan is required to bring assets up to improvements can be standard. applied? OH&S policy for all Shire infrastructure should be applied.
Actions:
Action ID Action Start Date Comp Date
Budget Type: New Initiatives - Operating ongoing
3.1.1.85 Yarralin - maintain and manage local government employee housing 01/07/2008 30/06/2011
Budget Type: Operating (recurrent)
3.1.1.1 Wadeye - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.4 Palumpa - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.6 Peppimenarti - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.7 Nauiyu - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.9 Pine Creek - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.10 Timber Creek - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.12 Yarralin - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.15 Daguragu - maintain, clean and manage council offices 01/07/2008 30/06/2011
3.1.1.16 Wadeye - maintain, clean and manage all workshops, garages, sheds 01/07/2008 30/06/2011 and related compounds
3.1.1.19 Palumpa - maintain, clean and manage all workshops, garages, sheds 01/07/2008 30/06/2011 and related compounds
June 02, 2008 Page 143 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.1.1.20 Peppimenarti - maintain, clean and manage all workshops, garages, 01/07/2008 30/06/2011 sheds and related compounds
3.1.1.23 Nauiyu - maintain, clean and manage all workshops, garages, sheds and 01/07/2008 30/06/2011 related compounds
3.1.1.24 Pine Creek - maintain, clean and manage all workshops, garages, sheds 01/07/2008 30/06/2011 and related compounds
3.1.1.26 Timber Creek - maintain, clean and manage all workshops, garages, 01/07/2008 30/06/2011 sheds and related compounds
3.1.1.27 Yarralin - maintain, clean and manage all workshops, garages, sheds and 01/07/2008 30/06/2011 related compounds
3.1.1.28 Daguragu - maintain, clean and manage all workshops, garages, sheds 01/07/2008 30/06/2011 and related compounds
3.1.1.29 Wadeye - maintain, clean and manage aged care, child care, women's 01/07/2008 30/06/2011 and / or community centres
3.1.1.30 Palumpa - maintain, clean and manage aged care, child care, women's 01/07/2008 30/06/2011 and / or community centres
3.1.1.31 Peppimenarti - maintain, clean and manage aged care, child care, 01/07/2008 30/06/2011 women's and / or community centres
3.1.1.32 Nauiyu - maintain, clean and manage aged care, child care, women's and 01/07/2008 30/06/2011 / or community centres
3.1.1.33 Pine Creek - maintain, clean and manage aged care, child care, women's 01/07/2008 30/06/2011 and / or community centres
3.1.1.34 Kybrook Farm - maintain, clean and manage aged care, child care, 01/07/2008 30/06/2011 women's and / or community centres
3.1.1.35 Timber Creek - maintain, clean and manage aged care, child care, 01/07/2008 30/06/2011 women's and / or community centres
3.1.1.36 Yarralin - maintain, clean and manage aged care, child care, women's 01/07/2008 30/06/2011 and / or community centres
3.1.1.37 Daguragu - maintain, clean and manage aged care, child care, women's 01/07/2008 30/06/2011 and / or community centres
3.1.1.38 Wadeye - maintain, clean and manage swimming pool facilities 01/07/2008 30/06/2011
3.1.1.39 Peppimenarti - maintain, clean and manage swimming pool facilities 01/07/2008 30/06/2011
3.1.1.40 Nauiyu - maintain, clean and manage swimming pool facilities 01/07/2008 30/06/2011
3.1.1.41 Wadeye - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.42 Palumpa - maintain and manage playground facilities 01/07/2008 30/06/2011
June 02, 2008 Page 144 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.1.1.43 Peppimenarti - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.44 Nauiyu - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.45 Pine Creek - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.46 Timber Creek - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.47 Yarralin - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.48 Daguragu - maintain and manage playground facilities 01/07/2008 30/06/2011
3.1.1.49 Pine Creek - clean, maintain and manage public amenities facilities 01/07/2008 30/06/2011
3.1.1.50 Wadeye - maintain, clean and manage sports and recreation hall 01/07/2008 30/06/2011
3.1.1.51 Nauiyu - maintain, clean and manage sports and recreation hall 01/07/2008 30/06/2011
3.1.1.52 Pine Creek - maintain, clean and manage sports and recreation hall 01/07/2008 30/06/2011
3.1.1.53 Timber Creek - maintain, clean and manage sports and recreation hall 01/07/2008 30/06/2011
3.1.1.54 Yarralin - maintain, clean and manage sports and recreation hall 01/07/2008 30/06/2011
3.1.1.55 Wadeye - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.56 Palumpa - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.57 Peppimenarti - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.58 Nauiyu - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.59 Pine Creek - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.60 Timber Creek - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.61 Yarralin - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.62 Daguragu - maintain and manage television and radio broadcast 01/07/2008 30/06/2011 infrastructure
3.1.1.63 Wadeye - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.64 Palumpa - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.65 Peppimenarti - maintain and manage fuel depots 01/07/2008 30/06/2011
June 02, 2008 Page 145 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.1.1.66 Nauiyu - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.67 Pine Creek - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.68 Timber Creek - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.69 Yarralin - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.70 Daguragu - maintain and manage fuel depots 01/07/2008 30/06/2011
3.1.1.71 Wadeye - maintain, clean and manage library, cultural and arts centres 01/07/2008 30/06/2011
3.1.1.72 Palumpa - maintain, clean and manage library, cultural and arts centres 01/07/2008 30/06/2011
3.1.1.73 Peppimenarti - maintain, clean and manage library, cultural and arts 01/07/2008 30/06/2011 centres
3.1.1.74 Nauiyu - maintain, clean and manage library, cultural and arts centres 01/07/2008 30/06/2011
3.1.1.75 Pine Creek - maintain, clean and manage library, cultural and arts 01/07/2008 30/06/2011 centres
3.1.1.76 Timber Creek - maintain, clean and manage library, cultural and arts 01/07/2008 30/06/2011 centres
3.1.1.77 Yarralin - maintain, clean and manage library, cultural and arts centres 01/07/2008 30/06/2011
3.1.1.78 Daguragu - maintain, clean and manage library, cultural and arts centres 01/07/2008 30/06/2011
3.1.1.79 Wadeye - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.80 Palumpa - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.81 Peppimenarti - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.82 Nauiyu - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.83 Pine Creek - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.84 Timber Creek - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.86 Daguragu - maintain and manage local government employee housing 01/07/2008 30/06/2011
3.1.1.87 Wadeye - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.88 Palumpa - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.89 Peppimenarti - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
June 02, 2008 Page 146 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.1.1.90 Nauiyu - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.91 Pine Creek - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.92 Timber Creek - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.93 Yarralin - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.94 Daguragu - maintain, clean and manage Shire-managed commercial 01/07/2008 30/06/2011 enterprise premises
3.1.1.95 Daguragu - maintain, clean and manage public amenities 01/07/2008 30/06/2011
3.1.1.96 Wadeye - maintain, clean and manage public amenities 01/07/2008 30/06/2011
3.1.1.97 Palumpa - maintain, clean and manage public amenities 01/07/2008 30/06/2011
3.1.1.98 Peppimenarti - maintain, clean and manage public amenities 01/07/2008 30/06/2011
3.1.1.99 Peppimenarti - maintain and manage sports and recreation halls and 01/07/2008 30/06/2011 facilities
3.1.1.100 Timber Creek - maintain, clean and manage public amenities 01/07/2008 30/06/2011
3.1.2.1 Effectively coordinate technical services 01/07/2008 30/06/2011
June 02, 2008 Page 147 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Civil Services Service Profile Grouping: Other Council Services Service Profile: Other - Borrow Pit Operations
Description: Identify and comply with the use and development of borrow pits on Aboriginal land, pastoral leases and Crown land according to relevant legislative frameworks and contractual arrangements, including:
Identify appropriate sites for borrow pits Provide estimates on longevity and future supply Rehabilitate borrow pits and associated access tracks Obtain Sacred Sites clearances Outputs: Well managed borrow pits that allow for affordable and efficient civil works and building operations in the local area.
Primary Outcome: 3.4 Improved transport access into and around communities
June 02, 2008 Page 148 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric data available on this service. information pertaining to the Service: Please define the customers Shire Council civil works, building and municipal services crews, civil works who will use the Service: contractors and building contractors. Please describe Customer Affordable and accessible access to gravel, sand and fill for use in roads and expectations: buildings maintenance and construction. Describe the fee/payment There is currently no charge for material sourced from Crown land (including road structure relating to the corridors) for use in government operations. The Northern Land Council and Service: traditional owners of Aboriginal Land have in the past charged contractors and government entities for material sourced from Aboriginal land. It is possible a comparable rate will be charged for Shire Council operations.
June 02, 2008 Page 149 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Generally, contractors are now responsible for locating, negotiating clearance and taken to provide the Service? payments, operating and rehabilitating borrow pits. If the borrow pits is situated on Crown land (including road corridors), an extraction fee is normally not charged. If the borrow pit is on Aboriginal land, an extraction fee is normally negotiated with local traditional owners and/or the relevant Land Council. Many local councils who are situated on Aboriginal land may have an agreement in place directly with local traditional owners. Clearance for borrow pit establishment must also be obtained from NRETA and AAPA to ensure avoidance areas and heritage sites are respected.
Wadeye - borrow pit extraction clearance and charges have until recently been negotiated directly with traditional owners. However, the NLC is now assuming more direct control over negotiations.
Palumpa - Small scale borrow pits in the area are sometimes used for road maintenance work.
Peppimenarti - 3 borrow pits currently in use (1 on road to cemetery, 1 close to the dump, and 1 large one on community access road to the Port Keats Road). Backhoe and tip truck from civil works, with council employees, used to get material.
Wudycapildiyerr - Small scale borrow pits in the area are sometimes used for road maintenance work.
Nauiyu - Small scale borrow pits in the area are sometimes used for road maintenance work.
Pine Creek - Small scale borrow pits in the area are sometimes used for road maintenance work. Material is also brought in from outside the community.
Timber Creek - Small scale borrow pits in the area are sometimes used for road maintenance work. Material is also brought in from outside the community.
Walangeri - Small scale borrow pits in the area are sometimes used for road maintenance work.
Daguragu/Kalkaringi - Small scale borrow pits in the area are sometimes used for road maintenance work. Please describe the major Finding suitable and adequate material close to roads maintenance or issues facing the Council in construction operations is sometimes an issue. its Service Delivery:
June 02, 2008 Page 150 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Identification of suitable sites for burrow pits and development of suitable longterm to the Service delivery to agreements with relevant land owners. better meet customer needs? What assumptions have you Land Councils will likely play a more direct role in negotiating Shire development used in determining these and use of borrow pits on Aboriginal land. It is assumed conditions on use will be changes? established, including extraction fee schedules. What other performance improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.1.17 Headquarters - negotiate with all relevant stakeholders a plan and set of 01/07/2008 30/06/2011 conditions for the development, use and rehabilitation of existing and future borrow pits in the Shire area
June 02, 2008 Page 151 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Commercial Services Service Profile: Commercial - Barge Landing Maintenance
Description: Provide safe and secure access for the launching and securing of boats and barges.
Outputs: Safe barge and boat landings.
Primary Outcome: 3.4 Improved transport access into and around communities
Current Approach: Describe any volumetric There are two barge landings in the Victoria Daly Shire (Wadeye and north of information pertaining to the Peppimenarti). However, the Peppimenarti barge landing is not regularly serviced Service: and is treated only as an emergency back-up landing. Please define the customers Residents and visitors of the Victoria Daly Shire particularly those in the Wadeye who will use the Service: and Peppimenarti areas including outstations. Please describe Customer High level and regular service. In the Wet Season barge services provide the bulk expectations: of perishable and other resources for the region. Describe the fee/payment Wadeye - structure relating to the Thamarrurr Council charges $35,000 per annum to Perkins Shipping Pty Ltd for Service: landing rights. The company is charged extra for hire equipment and labour to unload it. What is the current approach Wadeye - taken to provide the Service? No major works have been done on the barge landing for the last 5 years. The road leading to it was paved in November 2007 financed by a $70,000 grant from DPI. Approximately $35,000pa is budgeted for barge landing maintenance, operating and unloading costs. Perkins Shipping Pty Ltd is the main commercial user of the barge landing. A new boat ramp close to Manthatpe (around Wadeye) has recently been built. The main operating and maintenance costs of this will be access road maintenance.
Peppimenarti - Emergency barge landing is situated on the coast to the north of Peppimenarti, however it is rarely used and not regularly serviced. Please describe the major Wadeye - issues facing the Council in Use of the barge to transport foodstuffs and other necessities is relatively costly its Service Delivery: and slow. However, due to lack of access during the Wet season, the communities in the area currently rely on this service. The increasing cost of fuel and labour costs will therefore increase the cost of all projects in the region. A bridge over the Daly River and more Wet season-proof road access would therefore be highly beneficial to the region.
Peppimenarti - barge landing is not serviced regularly, and is isolated and relatively difficult to access.
June 02, 2008 Page 152 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Upgrade access to boat ramps for both recreational and commercial users. to the Service delivery to better meet customer needs? What assumptions have you Barges are the only form of transport than can access the Wadeye and used in determining these Peppimenarti region during the height of the wet season. Residents of this region changes? of the Victoria Daly Shire rely on this service for the bulk of their supplies during this period. What other performance Lobby for upgrade of road access to both Wadeye and Peppimenarti. improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.1.18 Wadeye - maintain, operate and manage barge landing and boat ramp 01/07/2008 30/06/2011
June 02, 2008 Page 153 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Non Council Roads
Description: Fulfillment of Department of Planning and Infrastructure Regional Roads Contracts work.
Outputs:
More local employment Improved regional road network Primary Outcome: 2.2 Increased employment of local people in the Shire Council workforce
June 02, 2008 Page 154 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Annual data on the distances of non-council roads serviced (maintained, upgraded information pertaining to the and constructed) by council crews, and the value of the contract, is available in Service: council records. Please define the customers All residents and visitors in the Shire, in particular motorists. who will use the Service: Please describe Customer Safe regional road networks. expectations: Improved access into communities. Increased local employment. Describe the fee/payment Contracts for non-Council roads are generally awarded by the Department of structure relating to the Planning and Infrastructure. Details on the value of contracts are available on Service: council records. What is the current approach Wadeye- taken to provide the Service? some contracts have in the past been given to Thamarrurr Regional Council, most recently the Wudapuli access road contract in 2007-08. However, due to capacity constraints, this contract was sub-contracted to an outside company. Generally, the civil works crew operates at full capacity delivering services to local council roads and related projects.
Palumpa - Some contract work for maintenance and upgrade on Port Keats Road has in the past been received in the community, but is carried out with labour and equipment from Palumpa station. The council generally does not receive DPI contract work.
Peppimenarti - The council generally does not receive or deliver DPI contract work.
Nauiyu- The Nauiyu Nambiyu Council receives significant DPI non-council roads contracts, and the council's civil works section concentrates on the fulfillment of these contracts. The civil works section employs 8-9 staff full-time (although some were formerly CDEP).
Timber Creek- The council receives some DPI contract funding for highway maintenance (eg verge slashing) work. These contracts are not a significant income source.
Yarralin- Walangeri Ngumpinku Council sometimes receives DPI non-council roads contracts. Please describe the major -Fulfillment of non-council roads contracts entails the use of large and often issues facing the Council in specialised capital equipment, which can be expensive for local councils to own its Service Delivery: and may not be useful in its delivery of core local government services. -Capacity to fulfill contracts has in the past been built up individually by councils, even though a regional cooperative approach may have been more efficient and profitable. -Except in the Port Keats Road corridor and the Victoria Highway, very little DPI contract income is available in the Shire area. The Nauiyu Nambiyu civil works crew is the only council unit that currently has the capacity to fulfill DPI's local contractual requirements.
June 02, 2008 Page 155 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Strategic regionalisation of non-council roads contract work by the Shire, in order to the Service delivery to to maximise efficiency and contract income. better meet customer needs? What assumptions have you Non-council contract work by the Shire will be coordinated on a regional basis. used in determining these Non-local government entities will have the opportunity to establish commercial changes? operations based on the work and income from non-council roads contracts previously obtained by councils. The Shire will look at assisting entities in the transfer of these operations. What other performance n/a improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
2.2.1.1 Headquarters: Undertake DPI and mine road maintenance business 01/07/2008 30/06/2011
June 02, 2008 Page 156 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Power, Water and Sewerage Essential Services
Description: Operation and maintenance of essential service infrastructure
• Power station mechanical asset including fuel and lubricant management • Power station generation and control system asset including renewable energy system if applicable • Electrical distribution system asset • Potable water supply to prescribed standards including system disinfection • Sewerage system (if applicable) • All asset security compounds • Respond to unforeseen repairs to all essential services infrastructure • Revenue collection through meter reading • Supply power tokens Outputs:
• Power station generating set engines serviced at prescribed intervals • Fuel and lubricant stocks maintained to prescribed levels • Twice daily monitoring of power station assets recording and lodging prescribed data • Regular maintenance of all infrastructure compounds keeping free of rubbish and vegetation • Daily monitoring of potable water supply assets recording and lodging prescribed data • Daily monitoring of sewerage assets recording prescribed data (if applicable) • Monthly sampling of potable water supply and submitting for laboratory testing • Attend to unforeseen minor infrastructure repairs (if technical expertise and resources exist) • Encourage Community to engage in demand management program • Collect revenue for services provided including, meter reading, debt recovery initiatives acknowledging hardship and life support obligations. • Facilitate power token supply Primary Outcome: 3.2 Effective management and maintenance of essential services
June 02, 2008 Page 157 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There are currently approximately 500 households, commercial enterprises or information pertaining to the facilities with electricity meter services, and some locations with water meter Service: services (however, the current Power and Water Corporation (PAWC) Guidelines prohibits charging Indigenous Commmunity Housing Organisation (ICHO) households for water usage.) Water and power supply services are provided to residents of Nauiyu, Pine Creek, Kybrook Farm, Peppimenarti, Palumpa, Wadeye, Bulla, Timber Creek, Gilwi, Amanbidji, Yarralin, Pigeon Hole, Daguragu and Kalkarinji. Sewerage services are provided in all communities except Timber Creek. Please define the customers There are a range of internal and external customers with the end user being who will use the Service: community residents.
Internal customers: Power and Water Remote Operations Business Unit Power and Water Retail Services (Remote Community Billing) Power and Water Power Networks Power and Water Generation
External customers: NTG DPI NTG DLG Victoria Daly Shire Council Community residents and businesses as end users NTG Agencies (PFES, DEET, DHCS, etc) as end users Please describe Customer Constant and reliable power, sewerage and water supply services supporting expectations: community capacity building within a defined risk management framework, and with a minimal environmental footprint. Describe the fee/payment PAWC standard rates and charges to end users are as follows: structure relating to the Service: Electricity: •Standard Meter: 15.01 cents / kWh + 29.59 cents fixed daily charge •Pre-payment meter: 17.14 cents / kWh •Commercial: 17.46 cents / kWh (NB: Electricity in many communities has a real supply cost of 30 cents /kWh or more. The shortfall is covered by Community Service Obligation (CSO) payments from the NT Government to PAWC.)
Sewerage: •Domestic: $344.97 p.a. •Non-domestic with up to 2 sanitary fittings: $344.97 p.a. • Non-domestic with more than 2 sanitary fittings: additional charges (see website listed below) (NB: Costs not covered by the service charge are financed by CSOs from the NT Government to PAWC.)
Water: •Domestic and commercial: 72.46 cents / kilolitre •Government: 76.86 cents / kilolitre. (NB: Costs not covered by the service charge are financed by CSOs from the NT Government to PAWC.)
The Essential Service Operators's (ESO) charges to PAWC are as listed: •ESO fee for service, invoice on a monthly basis 30 day payment •Meter reading fee for service, invoice on a monthly basis 30 day payment •ESO ‘Additional Works’ 30 day payment from receipt of invoice
For a list of service charges, refer to http://www.powerwater.com.au/powerwater/sitemap.html.
June 02, 2008 Page 158 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 159 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach General - taken to provide the Service? Partnering arrangements with legal agreements are in place to employ ESOs in local areas to carry out specified duties in designated communities as per ESO Operations Manual (see attachment ESO Operations Manual). Partnership arrangements are currently with •individual Community Government Councils and Association Councils •individual private contractors
Wadeye – Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are currently provided by contract arrangement with David Reddy. Fixed capital provided by PAWC.
Palumpa - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are currently provided by contract arrangement with Nganmarriyanga Community Inc. Fixed capital provided by PAWC.
Peppimenarti - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are currently provided by contract arrangement with Mobile Enterprises (NT) P/L T/A Mobile Engineering Services. Fixed capital provided by PAWC.
Nauiyu - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are provided by contract arrangement with Nauiyu Nambiyu CGC. Fixed capital provided by PAWC. Both Essential Services Officer and Assistant employed full-time.
Wooliana - Electricity supplied via a high voltage line from Nauiyu. No water supply and sewerage services provided by PAWC or its contractors.
Pine Creek – Water supply services, sewerage services and meter reading are currently provided by contract arrangement with J & J Robertson. Electricity generated at a private power station owned and operated by Energy Developments Ltd, who has a Power Purchase Agreement with PAWC.
Kybrook Farm - Water supply services, sewerage services and meter reading are currently provided by contract arrangement with Pine Creek Aboriginal Advancement Association. Electricity generated in Pine Creek at a private power station owned and operated by Energy Developments Ltd, who has a Power Purchase Agreement with PAWC. Electricity transmitted to Kybrook Farm.
Timber Creek - Power station and electricity grid management and maintenance, water supply services and meter reading are currently provided by contract arrangement with Warren P/I (Wayne Fogarty). There is no adequate sewerage service provision in the community. Fixed capital provided by PAWC.
Bulla - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are currently provided by contract arrangement with Warren P/I (Wayne Fogarty – same contractor as for Timber Creek). Fixed capital provided by PAWC.
Gilwi – Water supply services, sewerage services and meter reading are currently
June 02, 2008 Page 160 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
provided by contract arrangement with Warren P/I (Wayne Fogarty – same contractor as for Timber Creek). Power station located in Timber Creek and electricity transmitted to Gilwi.
Amanbidji - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are currently provided by contract arrangement with Warren P/I (Wayne Fogarty – same contractor as for Timber Creek). Fixed capital provided by PAWC.
Yarralin - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are provided by contract arrangement with Walangeri Ngumpinku CGC. Fixed capital provided by PAWC. There is one full-time ESO supervisor, one half-time ESO at Yarralin, one half-time ESO at Pigeon Hole, and 3 half-time ESO apprentices.
Pigeon Hole - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are provided by contract arrangement with Walangeri Ngumpinku CGC. Fixed capital provided by PAWC. There is one half-time ESO at Pigeon Hole.
Daguragu/Kalkaringi - Power station and electricity grid management and maintenance, water supply services, sewerage services and meter reading are provided by contract arrangement with Daguragu CGC. Fixed capital provided by PAWC. Power station located in Kalkarinji and electricity transmitted to Daguragu. Two separate sewer systems (in Kalkarinji wet waste system, Daguragu a full system). Potable water supply is through one system but it can be separated. There is one full-time ESO / electrician and one full-time ESO / plumber, however both are used for housing repairs and maintenance as well. (The plumber's salary is paid for by rent and NT Ops funding). Please describe the major General - issues facing the Council in -Difficulty in ensuring stable and reliable around-the-clock staffing and service its Service Delivery: delivery in some communities. -There is a need for additional training and capacity development of essential services officers in some communities. -Lack of trained/skilled staff specifically for ESO duties -Retention of staff is often difficult -Availability of housing is constrained in many communities -Lack of diligence/motivation of staff to maintain assets for optimum performance and life span.
Timber Creek - Inadequate sewerage services.
June 02, 2008 Page 161 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required •New Shire Council to enter partnership arrangement with PWC through legal to the Service delivery to agreement. better meet customer •New Shire Council to hold responsibility for maintaining safe workplaces for needs? ESOs including provision of nationally accredited training and maintenance of competency •Assurance of an ‘on site’ presence of an ESO at major communities with on call capability for 24 hour 7 days per week. What assumptions have you •New service delivery and contracting arrangements will be negotiated between used in determining these PAWC and the Shire. changes? -The Shire Council may become the sole contractor with PAWC for the supply of power, water supply and sewerage services. -Shared staffing arrangements will be negotiated between neighbouring communities to allow for annual leave and relief periods. -Local needs in training and capacity development are to be identified and addressed. •New Shire Council to take responsibility for Streetlights including levy and repairs and maintenance. •Individual pre payment token sales will be recorded by each community. What other performance •NTG is encouraging a commitment to supporting the PAWC ‘Water for Healthy improvements can be Communities’ initiative, which responds to issues including potable water supply, applied? sustainable water sources, demand management, wastewater treatment and non-potable water delivery where applicable. •There is potential for the Shires to increase skill levels and income by committing to competing for ‘Additional Works’ under the ESO Agreement.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.2.1.1 Wadeye and outstations - Operate and maintain electricity, water & 01/07/2008 30/06/2011 sewerage (contract)
3.2.1.2 Palumpa - Operate and maintain electricity, water & sewerage (contract) 01/07/2008 30/06/2011
3.2.1.3 Peppimenarti - Operate and maintain electricity, water & sewerage 01/07/2008 30/06/2011 (contract)
3.2.1.4 Wudycupildiya and outstations - Operate and maintain electricity, water 01/07/2008 30/06/2011 & sewerage (contract)
3.2.1.5 Nauiyu and Wooliana - Operate and maintain electricity, water & 01/07/2008 30/06/2011 sewerage (contract)
3.2.1.6 Pine Creek and outstations - Operate and maintain electricity, water & 01/07/2008 30/06/2011 sewerage (contract)
3.2.1.7 Timber Creek and outstations - Operate and maintain electricity, water & 01/07/2008 30/06/2011 sewerage (contract)
3.2.1.8 Yarralin and outstations - Operate and maintain electricity, water & 01/07/2008 30/06/2011 sewerage (contract)
3.2.1.9 Daguragu and outstations - provide or ensure provision of power, water 01/07/2008 30/06/2011 supply and sewerage maintenance services
June 02, 2008 Page 162 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.2.1.10 Wadeye - Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
3.2.1.11 Palumpa- Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
3.2.1.12 Peppimenarti - Operate and maintain electricity, water & sewerage 01/07/2008 30/06/2011 (grants)
3.2.1.13 Nauiyu - Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
3.2.1.14 Pine Creek - Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
3.2.1.15 Timber Creek - Operate and maintain electricity, water & sewerage 01/07/2008 30/06/2011 (grants)
3.2.1.16 Yarralin - Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
3.2.1.17 Daguragu - Operate and maintain electricity, water & sewerage (grants) 01/07/2008 30/06/2011
June 02, 2008 Page 163 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Core Services Service Profile: Core - Cemeteries Management
Description: Administration and management of cemeteries including: Management and maintenance of the cemeteries register Provision of a pre-burial liaison service to client and burial management tasks Maintenance and upkeep of cemetery grounds Outputs:
Cemetery Register Pre-burial service to client Burial Primary Outcome: 4.3 Provision of appropriate community services
June 02, 2008 Page 164 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information pertaining to this service. information pertaining to the Service: Please define the customers Residents of the Victoria Daly Shire. who will use the Service: Please describe Customer High standard of administration and management of cemeteries across the expectations: Victoria Daly Shire, including well maintained registers, cemetery maps and burial sites. Describe the fee/payment There is generally no standard of fees paid for this service across the Shire. structure relating to the General management of cemetaries is absorbed in current council budgets. Service:
June 02, 2008 Page 165 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach There is no standard management of cemeteries across the region. Well taken to provide the Service? maintained cemetery registers are currently not kept by any Council. Burial sites are excavated on an ad hoc basis, and maintenance of grounds is in most cases done by the civil services crews as part of their everyday work.
Wadeye - marginal costs to council for maintaining the site. $3000 budgeted for maintenance costs. Maintenance largely carried out voluntarily by the community. Agreement that the Council will not arbitrarily carry out work on the site.
Palumpa - Cemetery currently maintained by 2 staff, 2 hours every 3 weeks. This maintenance includes mowing and maintenance of fencing. Council also digs grave sites.
Peppimenarti - Council doesn't break down its budget to this level, so unable to determine actual cost of providing this service. Council digs graves, and grades the area approximately twice per year. Funeral arrangments include ordering of t-shirts for each funeral. (Cost of shirts paid for from the community club). The CEO is involved in the clearing of deceased estates, which can be time consuming. No cemetery register maintained. Minimal direct cost to Council.
Nauiyu - Maintenance of cemetery formerly performed by CDEP labour. No management plan or grave mapping. The cemetery is unofficial. This issue has not been resolved despite prior attempts to do so.
Pine Creek - a contractor from the community donates his time and equipment to dig grave sites. The Council works supervisor does the backfilling with the Council tractor. This is not costed out.
Timber Creek - Once a month the grounds are whippersnipped, sprayed and slashed around perimeter. 2 staff x 1 day per month. Needs to be fenced. No register in place. CEO intends to list all known sites etc. Council digs graves without charge (?confirm).
Walangeri/Yarralin - Council carries out maintenance, slashing and rubbish removal, and built a fence on perimeter to keep animals out. Cost to council undetermined.
Daguragu/Kalkarindji - Council excavates grave sites. Area maintained by DCGC. No current register. Existing grave sites marked with metal tags but not registered. Please describe the major There are no standardised and current cemetery registers being kept by Councils issues facing the Council in in the Shire. Plans, maps, fencing and signage at many cemeteries are also its Service Delivery: required. No council currently charges fees for this service, and there is an expectation this will continue.
June 02, 2008 Page 166 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Standardisation of service across the Victoria Daly Shire. to the Service delivery to better meet customer needs? What assumptions have you Standard levels of service and cemetery registers, plans, maps, fencing and used in determining these signage will be introduced across the Victoria Daly Shire. changes? Grounds maintenance of cemeteries are to be carried out by civil services staff. What other performance Current burial practices, management & maintenance of cemeteries and burial improvements can be sites vary greatly across the Victoria Daly Shire. Development of a standard for applied? use of cemeteries across the Shire is required.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
5.1.1.1 Headquarters - coordinate an effective cemeteries management system, 01/07/2008 30/06/2011 including burials register
5.1.1.2 Wadeye - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.3 Palumpa - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.4 Peppimenarti - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.5 Nauiyu - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.6 Pine Creek - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.7 Timber Creek - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.8 Yarralin - provide cemetery management services 01/07/2008 30/06/2011
5.1.1.9 Daguragu - provide cemetery management services 01/07/2008 30/06/2011
June 02, 2008 Page 167 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Companion Animal Welfare and Control
Description: -Administration of Victoria Daly policies, local laws and legislation in relation to the care, custody and control of animals to protect the health, safety, amenity and environment of the community; -Provision of a service that promotes responsible ownership of companion animals; -Provision of a service to manage feral and nuisance animals in designated communities; and -Provision of periodic veterinary clinic services, including companion animal immunisation and sterilisation, in communities with limited access to private market veterinary services. Outputs:
-Respond to complaints relevant to policies, local laws and legislation concerning nuisance animals in accordance with Victoria Daly enforcement policies. -Offer immunisation and sterilisation services for companion animals in communities where the availability of this service is limited. Primary Outcome: 3.6 Functional, clean and tidy public spaces
June 02, 2008 Page 168 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information avialable for this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer The protection of property, livestock and individuals from stray, dangerous and expectations: nuisance animals; Population control of dogs in communities; Health services for companion animals. Describe the fee/payment In general, in-community veterinary services are offered free to community structure relating to the members, and in certain cases, visiting workers are charged a fee. Service: What is the current approach Wadeye - taken to provide the Service? Veterinarian visits periodically (every 3 months for 2-3 days) to de-sex and inoculate dogs. Some feral and problem dog eradication is carried out, with the civil services crew / Environmental Health Officer largely taking responsibility. Service is partly funded by fees, and the rest covered by the Environmental Health budget. Total cost of service not explicitly identified in the Council's budget.
Nganmarriyanga - $5000 Costed against the Store budget expenses item for periodic vet services for companion animals.
Peppimenarti - Dog desexing and inoculation program occurs twice per year, performed by an external veterinarian contractor.
Nauiyu - Dog desexing and inoculation program occurs periodically, performed by an external veterinarian contractor.
Pine Creek - companion animal by-laws are in place, but no animal welfare and control service is offered.
Timber Creek - Council by-laws for dog control & registration are in place but are not enforced due to lack of funding for enforcement officer and pound facilities. Police involvement in dangerous dog matters.
Walangeri - Flea, tick and dog / cat control program is in place to reduce infestation and nuisances, and to improve health of residents.A veterinarian visits annually. Dog population is controlled if numbers are causing a nuisance.
Daguragu - Dog desexing and inoculation program occurs periodically, performed by an external veterinarian contractor. Please describe the major A need has been identified to develop a plan with dog owners across the Victoria issues facing the Council in Daly Shire that takes into consideration cultural aspects of dog ownership. its Service Delivery: Introduction and enforcement of local laws (including the constraints of enforcement) need to be considered.
June 02, 2008 Page 169 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required The development of consistent policies, local laws and procedures for the control to the Service delivery to and management of companion animals, ferals and livestock across the Victoria better meet customer Daly Shire. needs? What assumptions have you Pine Creek and Timber Creek are currently the only two areas of the Victoria Daly used in determining these Shire that have local laws relating to animal welfare and control. changes? Animal Management in Rural and Remote Communities (AMRRIC) is developing a Companion Animal Welfare and Control Program (CAWC) which aims to support communities to develop strategies to produce long term and sustainable improvements to the way that companion animals are cared for and controlled. AMRRIC will work in partnership with the Shire to implement the plan consistently and appropriately across all relevant communities. The plan has a strong education and training component. What other performance An electronic database is essential to manage the registration and enformcement improvements can be aspects of this service. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.6.1.1 Wadeye - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.2 Palumpa - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.3 Peppimenarti - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.4 Nauiyu - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.5 Pine Creek - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.6 Timber Creek - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.7 Yarralin - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.8 Daguragu - conduct veterinary clinics 01/07/2008 30/06/2011
3.6.1.9 Wadeye - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.10 Palumpa - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.11 Peppimenarti - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.12 Nauiyu - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.13 Pine Creek - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.14 Timber Creek - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.15 Yarralin - Deliver animal control programs 01/07/2008 30/06/2011
June 02, 2008 Page 170 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.6.1.16 Daguragu - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.17 Wadeye - Investigate animal control programs 01/07/2008 30/06/2011
3.6.1.18 Palumpa - Investigate animal control programs 01/07/2008 30/06/2011
3.6.1.19 Peppimenarti - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.20 Nauiyu - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.21 Pine Creek - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.22 Timber Creek - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.23 Yarralin - Deliver animal control programs 01/07/2008 30/06/2011
3.6.1.24 Daguragu - Deliver animal control programs 01/07/2008 30/06/2011
June 02, 2008 Page 171 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Lighting for Public Safety including Street Lighting
Description: Maintenance and monitoring of public lighting on local roads, designated pedestrian and cycle areas, and designated sporting and recreational areas. Outputs: Adequate and reliable lighting on designated local roads and public areas.
Primary Outcome: 3.4 Improved transport access into and around communities
Secondary Outcomes:
4.7 Communities that work towards improved harmony and social wellbeing
June 02, 2008 Page 172 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Street lights in communities: information pertaining to the Wadeye - 113 Service: Palumpa - 29 Peppimenarti - 36 Nauiyu - 35 Pine Creek - unconfirmed Bulla - 8 Timber Creek - 11 in street area, unconfirmed in suburb area, unconfirmed in police area. Amanbidgi - 15 Yarralin - 34 Pigeon Hole - 16 Daguragu - 37 Kalkarindji / Daguragu - 61 Please define the customers All residents and visitors in the Shire. who will use the Service: Please describe Customer Adequate and reliable lighting that improves nighttime visibility and safety for expectations: motorists, pedestrians and cyclists. Describe the fee/payment Power and Water Corporation (PAWC) currently charge non-Indigenous councils a structure relating to the service fee based on number of streetlights, types of streetlight and lamp sizes Service: per community. This single charge covers electricity costs, asset depreciation and maintenance. In 2006-07, Timber Creek paid $2,046 and Pine Creek paid $5,826 in street lighting maintenance expenses to PAWC.
For Indigenous councils, NT Government has borne maintenance costs.
June 02, 2008 Page 173 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach PAWC is the entity currently responsible for maintaining street lights. Funding for taken to provide the Service? street lighting upgrades or new installation is applied for and provided separate from PAWC.
Wadeye - Maintenance duties performed by PAWC. The Council is not charged for this service. TRC is asking for $100,000 for big street lights to be installed in the main street. TRC owns a cherry picker that can reach the town street lights (but not the oval lights).
Palumpa - Maintenance duties performed by PAWC. The Council is not charged for this service.
Peppimenarti - Maintenance duties performed by PAWC. The Council is not charged for this service.
Nauiyu - Maintenance duties performed by PAWC. The Council is not charged for this service.
Pine Creek - Maintenance duties performed by PAWC. The Council is charged for this service ($5826 in 2006-07).
Timber Creek and outstations - Maintenance duties performed by PAWC. The Council is charged for this service on streetlights in Timber Creek ($2,046 in 2006-07). Streetlights on outstations are not charged for.
Walangeri/Yarralin - Maintenance duties performed by PAWC. The Council is not charged for this service.
Daguragu/Kalkaringi - Maintenance duties performed by PAWC. The Council is not charged for this service. Please describe the major Wadeye - issues facing the Council in Many lights are not working. Metal grilles probably needed to ensure streetlights its Service Delivery: are not broken after repairs are done.
June 02, 2008 Page 174 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required -Identification of areas in need of higher levels of service. to the Service delivery to -Implementation of strategies to prevent damage in areas prone to vandalism. better meet customer -More regular maintenance services and audits performed by PAWC and needs? designated Essential Services Officers. What assumptions have you -PAWC will charge the Shire for maintenance, energy and asset depreciation used in determining these costs on street lights in all communities. changes? -The street light recurrent expenses for the Victoria Daly Shire have been estimated with the following assumptions: Energy costs: 90 per cent of street lights in communities are operating. One street light with an 80 watt globe, running 10 hours a day for 7 days a week will cost $52.50 a year in electricity. Total energy costs for the 384 street lights in the Victoria Daly Shire (346 of which will be operational) = $18,125 (excluding Pine Creek and Timber Creek). Maintenance costs: based on advice from PAWC, $250,000 per annum will be spent on street light maintenance in Indigenous communities from 2008-09. Victoria Daly Shire has approximately 14.5 per cent of Indigenous community. Total maintenance costs for the Shire = $36,000 (excluding Pine Creek and Timber Creek). Total costs: Adding $8,000 of charges for Timber Creek and Pine Creek, total annual street light recurrent expenses will be approximately $62,500. -PAWC's maintenance charges for street lights on Indigenous communities will likely be able to be recovered through extra funding from NT Government or the Australian Government. -There will be a gradual transfer of street lighting maintenance responsibility from PAWC to the Shire Council. Transfer will hinge upon adequate funding and capacity building being forthcoming to the Shire Council. PAWC, NT Government and Shire Councils will all be involved in negotiating the terms of the transfer. -Funding for capital upgrading of street lighting and lighting for public safety will be sourced from NT and Australian Government agencies. What other performance Negotiated agreement between PWC remote operations and the Shire about improvements can be minimum standard response time for repairs. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Capital
3.4.1.21 Headquarters - manage capital upgrading of street lighting services in 01/07/2008 30/06/2011 priority areas
Budget Type: Operating (recurrent)
3.4.1.19 Headquarters - negotiate, implement and monitor a street lighting 01/07/2008 30/06/2011 operation and maintenance contract with Power and Water Corporation
June 02, 2008 Page 175 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 176 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Local Roads Maintenance
Description: Service includes maintenance of local roads, footpaths and cycle paths, and drainage management. Local roads maintenance is focused on grading of unsealed roads, re-sheeting and re-gravelling of unsealed roads, and filling of potholes on sealed and unsealed roads. Primary Outcome: 3.4 Improved transport access into and around communities
June 02, 2008 Page 177 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach:
June 02, 2008 Page 178 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Describe any volumetric Total Km by type: information pertaining to the Thamarrurr Regional Council Service: Kerbed – 5.40 Sealed – 9.60 Gravel – 44.90 Formed – 62.70 FBT – 163.80 Total Km – 286.40
Nganmarriyanga Community Inc. Kerbed – 0.00 Sealed – 4.00 Gravel – 18.80 Formed – 0.00 FBT – 132.20 Total Km – 155.00
Peppimenarti Community Council Inc. Kerbed – 0.00 Sealed – 2.00 Gravel – 65.00 Formed – 45.50 FBT – 7.00 Total Km – 119.50
Nauiyu Nambiyu Community Government Council Kerbed – 0.00 Sealed – 9.10 Gravel – 60.30 Formed – 35.70 FBT – 39.00 Total Km – 144.10
Pine Creek Community Government Council Kerbed – 4.70 Sealed – 14.25 Gravel – 30.95 Formed – 2.60 FBT – 0.00 Total Km – 52.50
Timber Creek Community Government Council Kerbed – 0.35 Sealed – 14.17 Gravel – 80.12 Formed – 16.33 FBT – 69.14 Total Km – 180.11
Walangeri Ngumpinku Community Government Council Kerbed – 0.00 Sealed – 3.68 Gravel – 3.40 Formed – 64.75 FBT – 4.07 Total Km – 75.90
Daguragu Community Government Council Kerbed – 0.00 Sealed – 16.80 Gravel – 5.50
June 02, 2008 Page 179 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Formed – 0.00 FBT – 14.00 Total Km – 36.30 Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer A system of well maintained roads and paths that offer safe, accessible and expectations: convenient movement throughout the Shire. Describe the fee/payment No specific charges are made for this service. Funded from general revenues or structure relating to the specific grants. Service:
June 02, 2008 Page 180 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye - taken to provide the Service? $320,000 budgeted from NT Ops funding for repairing potholes, etc but in reality it is often used to fix roads to outstations. Traffic management: DPI makes the call for truck traffic on Port Keats Road, but council physically puts up the signs. 1 supervisor and 6 CDEP participants are on the civil works crew. R&M on outstations roads is limited to flat blade grading and a bit of gravel fill. Homelands roads done are: Thindi, Fossil Head, Yederr, Kuy, Nemarluk, Merrepen and Injune. Most roads are done once after the wet and once just before, but the road to Injune is done 3-4 times a week. Old Mission got a private contractor to grade. Kubuyirr road is not maintained by TRC. Footpaths: a Job Network employment scheme commenced in October 2007 to install a footpath from the airstrip to the training college up from the barge landing. 2 local supervisors have been hired. Total project costs may be higher than $250,000; however it is being run separate from council. There is some street cleaning and drainage management equipment in community (i.e. street sweeper, bobcat and rake), but all are old. There are at least $30,000 of running costs for civil works equipment maintenance. Most of the equipment is old. New tipper truck is about to be purchased.
Palumpa - Small civil works division with limited equipment. Minor roads repairs and grading done by council, with larger projects given to Palumpa Station. Unclear what staff perform these functions for Council.
Peppimenarti - 120km of roads are maintained by council, with a council-owned grader, bulldozer, tip truck and front end loader. There are 3 FTE employees of the civil works crew who also do housing maintenance, waste collection and other council functions as the need arises. Work on civil works amounts to about 1.75 FTE positions. Functions independently of CDEP.
Wudycapildiyerr - 250km of roads maintained, plus the Wudy access road from Port Keats (52km). 130G grader (in good nick), 950B loader used. Work done is flat grading, some drainage, fill and re-sheeting -- work is performed for as long as the funding lasts. Outstation roads mainly consist of skimming the top, and filling in the holes. Recently $180,000 was received from Nauiyu council for road flood repairs on the main Wudy access road. On the main Wudy access road, extra equipment is being brought in, including rollers, water truck, dozer and side tippers. If the money stretches far enough, some work will be done on the Emu Point access road. 3-4 person crew on CDEP with top-up (with sometimes 30 hours/week top-up, at $25/hour). Loader just had $36,000 of repairs. Grader is 10 years old.
Nauiyu - Large civil works crew that functions independently of CDEP labour.
Pine Creek - Work largely contracted out. There is a civil works supervisor council position but he is mostly involved in parks and gardens.
Timber Creek - Minor roadworks performed by 2 local works staff (who also do waste collection and parks and gardens in Timber Creek -- ? confirm), including a recurrent highway maintenance contract.
Walangeri/Yarralin -
June 02, 2008 Page 181 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Minor roadworks performed by the works operations / CDEP supervisor, 2 works trainees and possibly other CDEP staff. Major works contracted out.
Daguragu/Kalkaringi - The Council has no identified civil works or roads staff. Minor roadworks and repairs may be carried out by CDEP staff on an ad hoc basis. NT Roads grant money is used to fund contracts (mainly with LGANT). Council does not have any large roads plant or equipment.
June 02, 2008 Page 182 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major Wadeye - issues facing the Council in There has never been any local government funding for the roads in Wadeye -- the its Service Delivery: town paving was originally done with DHCS funding, and is only a dust suppression layer. In many spots the bitumen is in poor shape. There is enough work for all 6 CDEP crew to work full-time (though not necessarily on roads only -- gravel and fill transport is a big one now with the high level of housing construction. But all the crew are old, and there are issues with attracting and training young staff. There is a lot of ageing equipment and some of it is not very useful. To improve the quality and quantity of roads maintenance, a vibrating roller, water truck and a full-time grader with operator (and trainee) are needed. Due to inadequate or inappropriate equipment and capacity, the civil works crew is unable to tender for large projects, so only does patches around town and to some outstations. Port Keats Road repairs and upgrading are done by DAC contractors and others. The road into Nadirri and Perrederr is technically a TRC road, but Peppimenarti receives the funding (?) and will not grant access to roads to TRC. Culverts are needed on the cemetery road, and the culverts at the end of the airstrip need to be moved to match the water flow.
Palumpa -
Peppimenarti - Culverts needed under road close to council building, close to the civil works depot on the way to the village, and at the top of the village. Funding has been provided. Community access road to Port Keats Road could use two culverts to improve drainage and access. Access road to the dump is impassable for parts of the Wet. Access road to outstations through Peppimenarti towards the coast (Perrederr, Wadirri, Wudaduk and Un-marr?) has poor access in the Wet, but the Australian Government has indicated it may fund a road upgrading and/or re-routing of the road. 3 spots have been identified in local roads upgrading and construction in need of culverts. Serviced lots in the village are also required to have sealed road access. DPI has provided $190,000 of funding from R2R and an additional $140,000 for this upgrading to occur.
Wudycapildiyerr area - Djudian / Kuwuma (no. 776): track from Woody road needs drains and reforming Wudaduk - track to main road needs re-sheeting Kuwama / Djudian - track to Woody road needs drains and reforming
All season access along Port Keats Road would dramatically improve mobility of the population in the Wadeye-Palumpa-Peppimenarti area and would lead to lower financial costs for a number of services and economic activities in the local area.
Nauiyu -
Pine Creek -
Timber Creek -
Walangeri/Yarralin -
Daguragu/Kalkaringi - 2. Last 20km of road to Mount Maiyo from Kalkarinji may not be on list of roads maintained by Council; 3. Road from Mamadi to Kalkarinji (65km long) may not be on list of roads maintained by Council; 4. Road from McDonald's Yard to Liku (23km) may not be on list of roads maintained by Council.
June 02, 2008 Page 183 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Local Road Maintenance is a core local government function and the Shire will be to the Service delivery to required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? A consistent and integrated approach to the maintenance of roads in the Shire is required. What assumptions have you -CDEP participants who have worked as local government roads maintenance used in determining these staff will be offered paid positions within the Shire. changes? What other performance -Conduct of a detailed road audit will provide information on the condition of all improvements can be roads within the shire and enable long term maintenance plans to be developed applied? -Consider rationalising the Shire plant and equipment used for road maintenance, and use the equipment more effectively over the region. Explore the local workforce available for roads maintenance.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.1.1 Wadeye - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.4 Palumpa - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.6 Peppimenarti - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.7 Nauiyu - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.9 Pine Creek - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.11 Timber Creek - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.14 Yarralin - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
3.4.1.15 Daguragu - provide maintenance for local roads and roads-related 01/07/2008 30/06/2011 infrastructure
June 02, 2008 Page 184 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 185 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Local Roads Upgrading and Construction
Description: Construction of new and upgrade of existing sealed and unsealed roads, drainage infrastructure, footpaths and kerbing. Outputs:
Roads sealed Roads resealed Unsealed roads constructed Footpaths constructed Drainage infrastructure upgraded or constructed Primary Outcome: 3.4 Improved transport access into and around communities
Current Approach: Describe any volumetric There is currently no volumetric currently available for this service. information pertaining to the Service: Please define the customers Residents and visitors to the Victoria Daly Shire. who will use the Service: Please describe Customer A system of well maintained roads that offer safe, accessible and convenient expectations: movement throughout the Shire. Describe the fee/payment No specific charges are made for this service. structure relating to the Service: What is the current approach Upgrade and construction is provided on the basis of available funding, especially taken to provide the Service? grants such as Roads to Recovery grants. Please describe the major Contractor availability for outlying areas issues facing the Council in •No comprehensive road hierarchy / classification system to support asset its Service Delivery: management decision making •Significant network of roads over a large area •Impacts of major developments on road infrastructure (this can be offset through developer contributions) •Climate conditions and impact upon roads and maintenance schedules •Lack of kerbing and drainage in most areas
Future Approach: What changes are required Road Construction is a core local government function and the Shire will be to the Service delivery to required to work towards achieving industry and legislative standards and better meet customer measuring performance against appropriate KPIs. needs? What assumptions have you Roughly the same level of Roads to Recovery funding, Black Spot programs, used in determining these Financial Assistance Grants - Roads, etc will be made available to the Shire as changes? were made available to the eight previous Community Government Councils. What other performance Detailed audit of road upgrading required across the Shire to determine priorities improvements can be matched to funding. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Capital
June 02, 2008 Page 186 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.4.1.22 Wadeye - provide upgrading and construction services for local roads and 01/07/2008 30/06/2011 roads-related infrastructure
3.4.1.23 Palumpa - provide upgrading and construction services for local roads 01/07/2008 30/06/2011 and roads-related infrastructure
3.4.1.24 Peppimenarti - provide upgrading and construction services for local 01/07/2008 30/06/2011 roads and roads-related infrastructure
3.4.1.25 Nauiyu - provide upgrading and construction services for local roads and 01/07/2008 30/06/2011 roads-related infrastructure
3.4.1.26 Pine Creek - provide upgrading and construction services for local roads 01/07/2008 30/06/2011 and roads-related infrastructure
3.4.1.27 Timber Creek - provide upgrading and construction services for local 01/07/2008 30/06/2011 roads and roads-related infrastructure
3.4.1.28 Yarralin - provide upgrading and construction services for local roads and 01/07/2008 30/06/2011 roads-related infrastructure
3.4.1.29 Daguragu - provide upgrading and construction services for local roads 01/07/2008 30/06/2011 and roads-related infrastructure
June 02, 2008 Page 187 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Maintenance and Upgrade of Council Controlled Parks, Reserves and Open Spaces
Description: Services to develop and maintain community parks, gardens, reserves and open spaces. These services also include tree lopping. Outputs:
Enhanced visual amenity and community accessibility. Efficient and sustainable natural resource management in communities. Quality public recreation areas and facilities. Increased community leisure options. Primary Outcome: 3.6 Functional, clean and tidy public spaces
June 02, 2008 Page 188 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric There is currently no volumetric information pertaining to this service. information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer High standard of service and maintencance of Council controlled parks, gardens, expectations: reserves and open spaces. Describe the fee/payment Some councils charge a fee for mowing services at residential properties (such as structure relating to the Thamarrurr, which charges $20 per house). However other councils who provide Service: residential house mowing services (such as Nauiyu Nambiyu) raise revenue from household from a consolidated council service fee.
June 02, 2008 Page 189 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye - taken to provide the Service? There are 2 full-time coordinators for parks and gardens, and one full-time Environmental Health officer employed by council. Many CDEP participants were working on the crew, and some have transitioned into paid work for the council. Approximately 7 positions altogether. Crew uses a ute, quad bike, whipper snippers, ride on mowers, lawn mowers, slashers, and a cherry picker as needed. There is constant work for 2 slashers to be working for 4-5 months of the year. Probably about $20,000 pa spent on mower and slasher maintenance, and maybe $6,000 on tyres and tubes. Tree lopping: is done mainly in stormy times. Sometimes uses TRC cherry picker. There is probably enough work for a 2-3 person crew to do full-time work for at least a year. Separate funding and staff are used to perform slashing, etc on homelands around Wadeye.
Palumpa - Parks & Gardens currently has one supervisor paid by the council and some paid staff. There were 10 CDEP participants against this activity but they were transitioned off CDEP in December 2007.
Peppimenarti - slashing done by 4 Council Technical Services employees. Slashing not done regularly in the Wet due to the tractor getting bogged. CEO has estimated that $20,000 is spent on this service, excluding labour costs.
Nauiyu - Service was wholly provided by CDEP labour. 20 CDEP positions were allocated against this service, but fewer attended work regularly. Mowing of house lots also done by parks and gardens crew. Since abolition of CDEP in Nauiyu, Council has contracted local labour to do this service. Community is known for its neat and tidy parks, gardens and yards.
Pine Creek - Allocated in 2006/07 budget for $352,873.00. A volunteer does watering and tree planting and the Council pays for the materials for the cemetery only. Funding covers costs for various P&G functions including for capital works, ongoing upgrading/maintenance, and the wages for Works Supervisor who undertakes majority of outside duties including slashing of North and South access roads. The mowing of parks/road verges is sub contracted out.
Timber Creek - 1.5 FTE positions in the Dry and 2 FTE positions in wet season are used for this service. All areas are mowed every ten days in the dry, and weekly in wet season. Irrigation is in place, and fertilisation occurs twice yearly. Fencing repairs and installation is also done. Sports oval maintenance also performed, including regular goal post re-alignment due to soil composition. Council has road verge slashing contract with DPI (also for road verge litter control). Contract is for $60,000, due to expire on 13/12/2007.
Walangeri - Continuous schedule to slash grass, irrigate lawns, prune trees & maintain public areas. Approx 5 CDEP positions have been used for this service in the past, so about 2 FTE positions used for this service. Slashing and mowing also performed at Pigeon Hole and other outstations.
Daguragu - 1 FTE and 10 CDEP positions used for this service. Separate MUNS funding from FaCSIA to cover mowing and slashing services at Mistake Creek, Burta Wurta and Inverway.
June 02, 2008 Page 190 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major General - issues facing the Council in Service has generally been very reliant on CDEP labour. its Service Delivery: Widespread issue of slashers getting bogged in the Wet or getting tyre punctures increases costs of service delivery compared to service delivery in an urban or more arid areas.
Wadeye - footy oval around the cemetery gets very flooded and bogged in the Wet. The parks and gardens coordinators are considering setting up a private mowing and slashing business, and also developing a market garden and nursery with assistance from Greening Australia. The market garden project has been identified by Council on their projects-in-development list.
Future Approach: What changes are required The development of a consistent approach to the maintenance of parks, reserves to the Service delivery to and open spaces including: better meet customer Identification of community priorities in relation to parks, reserves and open needs? spaces Identification of legislative standards in relation to the management of the service. Shire funded positions to undertake this work. What assumptions have you -Unless weeds control and fire breaks maintenance are contracted out, used in determining these community parks and gardens crews are performing these services as part of changes? their standard duties. -CDEP participants who have been performing this service for council will be offered paid positions by the Shire. What other performance -Incorporating water resource sustainability considerations into planning. improvements can be -Designing spaces that are appropriate to the environmental conditions. applied? -Implementation of appropriate dust suppression methods in design and management of these spaces. -Designing spaces to include appropriate shade.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.6.2.1 Palumpa - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
3.6.2.2 Daguragu - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
3.6.2.3 Yarralin - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
3.6.2.4 Timber Creek - maintain and upgrade Council controlled parks, reserves 01/07/2008 30/06/2011 and open spaces
3.6.2.5 Pine Creek - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
3.6.2.6 Nauiyu - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
3.6.2.7 Peppimenarti - maintain and upgrade Council controlled parks, reserves 01/07/2008 30/06/2011 and open spaces
June 02, 2008 Page 191 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.6.2.8 Wadeye - maintain and upgrade Council controlled parks, reserves and 01/07/2008 30/06/2011 open spaces
June 02, 2008 Page 192 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Traffic Management on Local Roads
Description: Provision of adequate street signage and traffic control devices to increase the safety of users of the road network.
Outputs:
Street signage Traffic control devices Primary Outcome: 3.4 Improved transport access into and around communities
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers All residents and visitors to the Victoria Daly Shire. who will use the Service: Please describe Customer A system of well maintained roads and paths that offer safe, accessible and expectations: convenient movement throughout the Victoria Daly Shire. Describe the fee/payment No specific charges are made for this service Funded from general revenues or structure relating to the specific grants (such as Roads to Recovery or Black Spot funding). Service: What is the current approach Generally across the current Councils in the Shire there is very little traffic taken to provide the Service? management. Some communities have speed bumps to act a traffic calming. Pine Creek and Timber Creek have a high level of traffic management with speed signage throughout the towns, particularly around public access areas such as the school, shop, post office and service station. Please describe the major Tracks and short-cuts need management. Dust suppression is an issue in most issues facing the Council in communities during the dry season. its Service Delivery: Adequate funding to meet current needs will be an issue.
Future Approach: What changes are required Traffic Management on Local Roads is a core local government function and the to the Service delivery to Shire will be required to work towards achieving an integrated and coordinated better meet customer approach, establishing industry and legislative standards, and measuring needs? performance against appropriate KPIs. What assumptions have you As a minimum, current standards of service will be maintained, and the future used in determining these achievement of legislative and industry standards will be strived for. changes? What other performance Conduct a road audit to ascertain the condition of existing road traffic control and improvements can be signage and necessary improvements. applied? An audit of the roads in the Victoria Daly Shire that need traffic management. Develop a long term road asset management plan including traffic management.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.1.30 Wadeye - provide traffic management services on the local road network 01/07/2008 30/06/2011
3.4.1.31 Palumpa - provide traffic management services on the local road network 01/07/2008 30/06/2011
June 02, 2008 Page 193 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.4.1.32 Peppimenarti - provide traffic management services on the local road 01/07/2008 30/06/2011 network
3.4.1.33 Nauiyu - provide traffic management services on the local road network 01/07/2008 30/06/2011
3.4.1.34 Pine Creek - provide traffic management services on the local road 01/07/2008 30/06/2011 network
3.4.1.35 Timber Creek - provide traffic management services on the local road 01/07/2008 30/06/2011 network
3.4.1.36 Yarralin - provide traffic management services on the local road network 01/07/2008 30/06/2011
3.4.1.37 Daguragu - provide traffic management services on the local road network 01/07/2008 30/06/2011
June 02, 2008 Page 194 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Waste Management (including litter reduction)
Description: Waste Collection: Provision of hygienic, regular and effective collection of standard waste for all residential dwellings and non-residential facilities within community areas and for designated sites outside of community areas; encouragement of recycling where viable.
Landfill Maintenance: Maintenance of local landfill sites to be used for the disposal and containment of standard household waste; management of arrangements for the disposal and/or transport of non-standard waste (ie motor oil, batteries, car bodies, car tyres, whitegoods, etc); encouragement of recycling where viable.
Litter Reduction: Provision of regular litter control and reduction services and programs, including: regular scheduled clean-ups performed by waste collection or parks and gardens staff; and periodic community clean-ups performed by community members in general. Outputs:
Domestic Waste Collected Commercial and Industrial Waste Collected Waste disposed of to Landfill Waste Recycled Car bodies disposed of Primary Outcome: 3.3 Reliable, innovative and environmentally responsible waste management practices
June 02, 2008 Page 195 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Waste Collection: information pertaining to the Approximate number of households, buildings and facilities with waste collection Service: by community: Wadeye - 250 Palumpa - 55 Peppimenarti - 45 Nauiyu - 90 Pine Creek - 150 Timber Creek - 45 (plus collection from Gilwi, Myatt and Murruning) Yarralin - 50 Lingara - 10 Old Top Springs - 4 Kulumbulani - 2 Pigeon Hole - 19 TOTAL - 720 And other outstations (especially in Wadeye and Timber Creek regions) with their own waste collection arrangements.
Landfills: There are landfill sites at Wadeye, some Thamarrurr homelands, Palumpa, Peppimenarti, Wudycapildiyerr, Emu Point, Nauiyu, Pine Creek, Timber Creek, Bulla, Amanbidji, Yarralin, Lingara, Pigeon Hole, Kalumbulani, Yinguwunarri, and Kalkarinji. Please define the customers All residents and visitors to the Shire. who will use the Service: Please describe Customer Regular rubbish collection expectations: Hygienic and environmentally safe waste disposal Effective and environmentally safe containment of landfill waste
June 02, 2008 Page 196 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Describe the fee/payment Wadeye structure relating to the Service charges embedded in residential dwelling service fees collected by the Service: Thamarrurr Housing Authority.
Palumpa $4 per week per adult, but collected as service fee (which is set at $11-16 per adult with income, but may not all be collected).
Peppimenarti $22,000 budgeted to be raised from community service charges. There is a $12/week service fee per adult.
Nauiyu $103,000 invoiced/collected in charges in 2006-07, and budgeted to be charged $105,000 in 2007-08. Residents are charged $12.50 per week (or $650 p.a.) per household for waste collection, lawn mowing and lawn watering services. The majority of this service fee is used on waste management.
Pine Creek Commercial rate is $520 per 2 bins twice per week. Residential rate is $130 per 1 bin twice per week. The Pine Creek Aboriginal Advancement Association (Kybrook Farm) is charged $1800 for the 18 dwellings to use dump facilities.
Timber Creek The Council raises about $13,000 per annum for waste management (including $10,600 for standard waste removal, $500 for wheelie bin replacement and $1000 for other waste removal services.) Council sells replacement wheelie bins for $94 (and buys them for roughly $75).
Walangeri - $5 per income-earning adult per fortnight for residential dwellings, and $10 per week per bin for commercial or government facilities.
Daguragu - Local Government service fee covers waste management, but not explicitly.
June 02, 2008 Page 197 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye – taken to provide the Service? Goal is for rubbish in the town centre is collected daily, and in suburbs twice a week. Bins are 200L drums. Bigger items like cars, fridges picked every 3-6 months (ie on Scabies Day). There are 5-6 Environmental Health workers (formerly CDEP participants) who do rubbish collection and dump maintenance. In the Wet some of the crew get taken off to do mowing and slashing. Ernest Dickens and maybe someone else does about 1-2 hours of litter collection every weekday morning Outstation rubbish collection and disposal is done independently, formerly by CDEP labour. Disposal is mainly by burning rubbish in 44-gallon drums. Mechanised arm for waste collection truck is currently broken, so tractor and trailer currently being used. Council trying to find second hand garbage truck.Truck with tipper arm cost about $31,000 to buy, and has about $20,000 running costs. Bobcat and truck and trailer also used, with about $5-10,000 running costs p.a. The dump is subject to the NT Government’s licence conditions as prescribed under the Waste Management and Pollution Control Act and the Guidelines for the Siting, Design and Management of Solid Waste Disposal Sites in the Northern Territory (2003). No monitoring of adherence to these conditions appears to occur. A new dumpsite has recently been constructed with a pit and costine (cement retainer wall) in place, and is now in use. There is adequate room for pit relocation in the future, and the site is far enough away from town to pose no risks of bore water contamination or of scavenging. The former site has been partially rehabilitated. A tractavator has been recently bought for $28,000 and will be dedicated solely for landfill maintenance, and will be stationed at the new tip site. A funding application has been given to NT government for a shed on site to house the tractavator (estimated cost $20,000). The new tip site is not fenced, and there is no council budget to fence it. Potential funding for fencing may be available from Australian Government.
Palumpa - Council collects rubbish 5 days a week. Council has prioritised looking at making public areas a priority for rubbish collection. CDEP workers from Parks and Gardens formerly provided this service, sometimes 2 workers, sometimes more. Council has no explicit budget for this service; all expenditure is covered under Parks and Gardens. Council maintains a dump is in three sections: general dump for domestic waste; car dump; and reusable building material dump. But maintenance of this separation is not done in practice. Some dumping done outside of the dump, especially in the Wet and around an old landfill site closer to the community. The general waste is pushed up and burnt fortnightly at the dump.The The dump is not fenced. There is minimal signage. There is adequate room for pit relocation when needed. Funding for a dump upgrade was made available in 2007-08 through the Australian Government Intervention.
Peppimenarti - Council collects rubbish twice a week, and the shop and council buildings done daily. 1-2 people do the run. No CDEP labour used. Ideally the dump is maintained once every 2 weeks, however it is unclear whether this is occurring regularly. Dump is over capacity. As a priority, a new site needs to be negotiated and constructed, and the old site rehabilitated. Dump is not fenced. There is no signage. Funding for a dump upgrade was made available in 2007-08 through the Australian Government Intervention.
Nauiyu - Council collects rubbish twice a week. Council has a recently purchased Garbage truck with compactor. Community are using wheelie bins. Council used to recycle
June 02, 2008 Page 198 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
cans (performed by CDEP), but since the end of CDEP this has ceased. Dump is located approximately 5km from Nauiyu. The dump is maintained by the Civil Works division with their own Front End Loader. Council invoiced by the Civil Works division, so essentially the service is subsidised by DPI and roads funding (from residual profit from Civil Works’ other contracts with DPI). It is unclear whether the dump is maintained regularly. The last pit was dug in December. Dump is not fenced and has minimal signage. There are no effluent disposal facilities. The Council is unable to transport the waste during the Wet season to the dump facility causing inappropriate dumping in other areas (close to entrance to community). Once every 1-2 years a bulldozer is hired from a private contractor for a few days to dig a new landfill pit. Current site of the dump is on rocky soil, on a slope approximately 800 metres from a creek that feeds into the Daly river. Funding for a dump upgrade was made available in 2007-08 through the Australian Government Intervention.
Pine Creek - Commercial and household bins collected twice a week from residences and commercial buildings (unless with private arrangement), and from public areas daily by a local contractor (All Purpose Cleaning). Community is using Wheelie Bins. Contractor maintains his capital equipment. maintenance service done by contract (Silvercoin Mining), 3 times a week, $243 excl. GST per push-in (as per 1999 prices, subject to CPI review). In 2006 Council paid $8800 for 1000 cubic metres of dirt and big push-up, which is performed about once every couple of years. The Council currently has $111209 of DPI funding to upgrade and redesign the dump. This is budgeted to occur between 2006-07 and 2008-09. Upgrading of the access road has commenced. Plans for dump to also be fenced. Separation of whitegoods and batteries, and recycling of oils & aluminium occurs.
Timber Creek – Rubbish collection occurs twice a week (Mondays and Fridays). Community is using wheelie bins. Gilwi, Myatt and Murruning all are on town waste collection. Gilwi also has their own dump, but town truck does collection. All other outstation communities have their own dump or disposal arrangements. DPI provides contract for litter control on Victoria Highway verge. At the dump, tyres, batteries, whitegoods and abandoned cars are separated out from household rubbish. Dump maintenance (ie pit digging) isdone by contractors, at a cost of $3000 p.a. (3 times a year at $1000 each service). There are plans to charge Bradshaw military base and other private operations commercial rates for dump use. There is a separate oil waste disposal unit, part of LGANT Waste Oil Project. The 5000 litre unit was installed by LGANT and removed by them for first load. From now on removal will be Council’s responsibility. The oil goes to Lime processing plant in Mataranka. (PAWC power station removes its own oil.) Gilwi also has their own dump, but town truck does collection. All other outstation communities have their own dump or disposal arrangements.
Walangeri Ngumpinku - Council collects rubbish 4 times a week in Yarralin, soon to be 3 times a week. Community uses 44-gallon drums. Dump is periodically pushed in with a front end loader. Dump is currently under reconstruction to go from pit to cell (with more natural barriers) to give it more cover and enable burning once a month. Unclear whether progress has been made on this conversion. Adequate room for expansion or relocation of pits at the current site. Dump is not fenced. Pigeon Hole: has a trench dump, maintained from NT Ops money. Separate rubbish collection is undertaken there.
June 02, 2008 Page 199 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Lingara, Kalumbulani,Yinguwunarri – all have trench dumps, maintained by MUNS. Separate rubbish collection is undertaken there.
Daguragu/Kalkaringi - Rubbish is collected 4 times per week in both towns. 44-gallon drums used as bins. $7,000 is spent on CDEP top up or used as a contractor budget. Tip has partial fencing around it and rubbish separation. Fencing appears to hold in debris against prevailing winds, but needs upgrading. Approximately $8,000 per annum on equipment hire used for dozer hire, ie to fill hole, dig new pit. Dozer comes in from one of the stations or towns, about once a year. Front End Loader comes in every few weeks for periodic maintenance, using workshop crew labour. Car bodies and building material left in town is stored behind the workshop, and is relocated there with the workshop's front end loader using forklift tongs. There is minimal signage.
Wooliana – Waste removal done privately by residents. Residents use Nauiyu dump and have paid annual fees of $50 per residential household and $300 per commercial operation. Approximately less than 20 households or businesses are affected under this arrangement.
Kybrook Farm – Waste collection and removal done privately by residents. Residents use Pine Creek tip. The Pine Creek Aboriginal Advancement Association pays an annual service fee of approximately $1800 for all Kybrook Farm residents.
Top Springs – Collection and disposal done privately.
Victoria River -- Collection and disposal done privately.
Grove Hill -- Collection and disposal done privately.
Emerald Springs -- Collection and disposal done privately.
June 02, 2008 Page 200 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major Except for Timber Creek CGC, Peppimenarti, and Pine Creek CGC, waste issues facing the Council in collection services have relied heavily on CDEP labour in all other Council its Service Delivery: communities (Thamarrurr RC, Nganmarriyanga CGC, Nauiyu Nambiyu CGC, Walangeri Ngumpinku CGC, Daguragu CGC). To enable ongoing maintenance of services, more funding will be needed to cover labour costs. Except in Timber Creek, Pine Creek and Nauiyu, there is no use of mechanised arms on rubbish trucks or wheelie bins. All other communities use 44-gallon drums for rubbish bins. This necessitates a more intensive use of manual labour in these communities. However, these arrangements also lead to capital savings on waste management equipment and rubbish bin replacements. In Councils that do not have an out-contracted waste management services, there is no effective waste management capital sinking fund system in place. In most communities there is no effective recycling or hazardous waste management system. Car batteries tend to build up at dumps and are not moved off site. Except in Timber Creek, there are no systems in place for motor oil disposal. In many communities, car body removal has been attempted through use of private commercial services, but pick-up has been infrequent or non-existent. Other metals (aluminium, metal cans, etc) are also not systematically collected, often because of prohibitive distances to recycling centres. A Shire-wide issue is lack of adequate fencing around landfill sites. This causes waste debris contaminating the surrounding areas.
Wadeye - The old landfill site could use more rehabilitation. Mechanised arm for rubbish truck is currently broken, so tractor and trailer currently being used. A replacement rubbish truck is needed. High level of residents per dwelling, putting strain on waste collection. Lack of specific financial or operational data on waste management. The service was highly reliant on CDEP labour (one worker only on wages), and regular attendance is an issue, which often means only one person is there for the rubbish run, which is at least a 2-person job. Social and inter-clan conflict in town affects where waste collectors can go during their rubbish runs. New landfill site is not fenced.
Palumpa - landfill pit fills with water collecting during wet, causing mosquito outbreak. (Palumpa is located on a floodplain with a very high water table, making design of a draining pit very difficult.) Dump is not fenced. More regular landfill maintenance is needed. Service was heavily reliant on CDEP. Wheelie bins were trialed in the past, but were unsuccessful due to damage and water collection. 44-gallon drums now used again.
Peppimenarti - Issues of drainage and stagnant water in landfill pits during the wet season. Dump is not fenced. Landfill site is currently over capacity, and a new site needs to be developed as a matter of urgency. Before fencing occurs a new site should be developed.
Nauiyu - Service was heavily reliant on CDEP labour. Current site of the dump is on rocky soil, on a slope approximately 800 metres from a creek that feeds into the Daly river. Dump is not fenced and has minimal signage. There are no effluent disposal facilities. The Council is unable to transport the waste during the Wet season to the dump facility causing inappropriate dumping in other areas (close to entrance to community).
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Pine Creek - Significant difference between direct revenue raised for waste management and expenditure on delivering the service. The waste management service is relatively effective but costly, especially dump maintenance. However this higher cost may be reflected in a higher standard of service.
Timber Creek - Dump is almost at capacity. A new pit was recently dug by Australian Army personnel but is about half full already. Issue of native title over land is restricting expansion or relocation plans for dump. Many of the outstations around Timber Creek have their own landfill sites currently maintained by outstation resource centres. Timber Creek dump is not fenced and has inadequate signage.
Walangeri - The use of tractors and trailers instead of trucks offers no opportunity for capital equipment to be used in more than one community, because of the unsuitability of tractors to travel long distances. There is no fencing around the Yarralin dump, and it is located within one kilometer of the township. A wheeled front end loader is used for dump maintenance, which is not the ideal tool. The Yarralin tractor and trailer needs replacing very soon. There are problems with drainage in the pits at the Yarralin dump, and it is located within one kilometer of the township. There are large distances between communities in the service delivery area. The 5 dumps in Walangeri Ngumpinku could move down to 3 if Yarralin collected for Lingara, and Pigeon Hole collected for Kulumbulani. However this would require purchase and use of tip trucks rather than the current use of tractors, which cannot cover great distances. Council contract Sims to take away car bodies but there has been no action on this. The Australian Government currently funds municipal services in Walangeri outstations. The pit at the Yarralin dump pools water, even in the Dry season. Cell construction would be more appropriate, however this design necessitates regular maintenance, which has currently not been achieved. There is no fence or signage at the site.
Daguragu - Service relies heavily on CDEP for labour and cost covering – only $15,000 of council funding provided for service, and only on dump maintenance. No funding for upkeep of assets. CMA Metals looking at coming for car bodies, but this has not yet occurred. Car batteries have been building up at the dump. No system in place for their removal. Also same with motor oil. Dump may require an EPA compliance check. There is minimal signage and only partial fencing. Maintenance is carried out every 3-4 weeks, allowing for a lot of debris to blow around.
June 02, 2008 Page 202 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required -A workforce that is not funded by CDEP to the Service delivery to - A gradual move towards an integrated, consistent and standardised waste better meet customer management service throughout the Shire needs? - Development of a policy in relation to service charges across the Shire - An Investigation of the need for waste transfer stations in key areas to service community needs - An investigation of the feasibility of sharing plant equipment - An investigation of the feasibility of recycling - Development of a land use plan which includes consideration of expansion of waste management facility and water table - Minimum standard to include a wheelie bin per household and a method for collection of the bins on a weekly basis. Work towards a twice weekly service. Regular community clean ups. Method for bin collection may include compactor truck or trailer with hydraulic arm. - Education programs to promote the proper use and advantage of using the wheelie bin system. - Education for contractors and all users regarding rules for facility use. - Development of a policy in relation to access to waste management facilities - Ensure waste from Clinics is disposed of according to regulations What assumptions have you -All CDEP participants who have been performing this service for councils will be used in determining these offered paid positions within the Shire. changes? -In a number of communities, funding for upgrades or relocations of dumps (through Australian Government Intervention funding) will be already committed by 1 July 2008. What other performance Consideration of one or more regional waste management facilities, to service the improvements can be areas within the Shire's jurisdiction. applied? All waste management facilities to be fenced and have appropriate signage.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.3.1.1 Wadeye and outstations - maintain and manage local landfill sites in 01/07/2008 30/06/2011 accordance with EPA guidelines
3.3.1.2 Palumpa - maintain and manage local landfill sites in accordance with 01/07/2008 30/06/2011 EPA guidelines
3.3.1.3 Peppimenarti - maintain and manage local landfill sites in accordance 01/07/2008 30/06/2011 with EPA guidelines
3.3.1.4 Wudycapildiyerr and outstations - maintain and manage local landfill sites 01/07/2008 30/06/2011 in accordance with EPA guidelines
3.3.1.5 Nauiyu - maintain and manage local landfill sites in accordance with EPA 01/07/2008 30/06/2011 guidelines
3.3.1.6 Pine Creek - maintain and manage local landfill sites in accordance with 01/07/2008 30/06/2011 EPA guidelines
3.3.1.7 Timber Creek and outstations - maintain and manage local landfill sites in 01/07/2008 30/06/2011 accordance with EPA guidelines
3.3.1.8 Yarralin and outstations - maintain and manage local landfill sites in 01/07/2008 30/06/2011 accordance with EPA guidelines
June 02, 2008 Page 203 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.3.1.9 Daguragu and outstations - maintain and manage local landfill sites in 01/07/2008 30/06/2011 accordance with EPA guidelines
3.3.1.10 Wadeye and outstations - arrange for safe and effective storage, transport 01/07/2008 30/06/2011 and / or disposal of non-standard waste
3.3.1.11 Palumpa - arrange for safe and effective storage, transport and / or 01/07/2008 30/06/2011 disposal of non-standard waste
3.3.1.12 Peppimenarti - arrange for safe and effective storage, transport and / or 01/07/2008 30/06/2011 disposal of non-standard waste
3.3.1.13 Wudykapildiyerr and outstations - arrange for safe and effective storage, 01/07/2008 30/06/2011 transport and / or disposal of non-standard waste
3.3.1.14 Nauiyu and Wooliana - arrange for safe and effective storage, transport 01/07/2008 30/06/2011 and / or disposal of non-standard waste
3.3.1.15 Pine Creek and outstations - arrange for safe and effective storage, 01/07/2008 30/06/2011 transport and / or disposal of non-standard waste
3.3.1.16 Timber Creek and outstations - arrange for safe and effective storage, 01/07/2008 30/06/2011 transport and / or disposal of non-standard waste
3.3.1.17 Yarralin and outstations - arrange for safe and effective storage, transport 01/07/2008 30/06/2011 and / or disposal of non-standard waste
3.3.1.18 Daguragu and outstations - arrange for safe and effective storage, 01/07/2008 30/06/2011 transport and / or disposal of non-standard waste
3.3.1.19 Wadeye - provide regular and reliable waste collection services 01/07/2008 30/06/2011
3.3.1.20 Palumpa - provide regular and reliable waste collection services 01/07/2008 30/06/2011
3.3.1.21 Peppimenarti - provide regular and reliable waste collection services 01/07/2008 30/06/2011
3.3.1.22 Wudycapildiyerr and Emu Point - provide regular and reliable waste 01/07/2008 30/06/2011 collection services
3.3.1.23 Nauiyu - provide regular and reliable waste collection services 01/07/2008 30/06/2011
3.3.1.24 Pine Creek - provide regular and reliable waste collection services 01/07/2008 30/06/2011
3.3.1.25 Timber Creek and outstations - provide regular and reliable waste 01/07/2008 30/06/2011 collection services
3.3.1.26 Yarralin and outstations - provide regular and reliable waste collection 01/07/2008 30/06/2011 services
3.3.1.27 Daguragu and Kalkarinji - provide regular and reliable waste collection 01/07/2008 30/06/2011 services
3.3.1.28 Wadeye - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.29 Palumpa - control and reduce litter in and around the community 01/07/2008 30/06/2011
June 02, 2008 Page 204 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.3.1.30 Peppimenarti - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.31 Wudykapildiyerr - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.32 Nauiyu - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.33 Pine Creek - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.34 Timber Creek - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.35 Yarralin - control and reduce litter in and around the community 01/07/2008 30/06/2011
3.3.1.36 Daguragu and Kalkarinji - control and reduce litter in and around the 01/07/2008 30/06/2011 community
June 02, 2008 Page 205 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Core - Weed Control and Fire Hazard Reduction
Description: Control of noxious and other weeds around council controlled roads, public spaces and facilties; the maintenance of fire breaks around communities and settlements; and the performance of other duties to reduce fire hazard in communities. Outputs:
weed control fire breaks maintained Primary Outcome: 3.7 Sustainable, innovative and culturally appropriate environmental management practices
June 02, 2008 Page 206 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric No volumetric information is currently available for this service. information pertaining to the Service: Please define the customers Shire residents who will use the Service: Pastoral industry Tourism operators Central Land Council Northern Land Council Natural Heritage Trust CRC for Australian Weeds Management CRC Desert Knowledge Bushfires Council of NT NTPFES Please describe Customer FIRE HAZARD REDUCTION expectations: •A coordinated, cost effective fire hazard reduction program •Safe environmental management practices •Protection of life and property •community awareness of associated environmental impacts •community awareness of associated health impacts from smoke pollution
WEEDS •A coordinated cost effective weed management program staffed by trained weeds officers •protection of the productivity value of land from the adverse impact of weeds •protection of Indigenous traditional value of natural resources from the adverse impact of weeds •community awareness and action to sustain weed control and eradication efforts Describe the fee/payment No specific charges are made for this service. structure relating to the Service:
June 02, 2008 Page 207 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach FIRE HAZARD REDUCTION taken to provide the Service? Wadeye - Firebreak done by slashing crew about twice a year around houses and the airstrip. Limited capacity for bushfire fighting. Municipal Services has a ute with a 300 litre water tank on back. There is also a firetruck in town, but is used primarily for housefire response.
Palumpa - The CEO and other administration staff are the only people that attend fires in the area. They have had no formal training and do what they can to keep the fires out of the town area. Fire breaks are done by the parks and gardens crew.
Peppimenarti - Firebreaks done by the 3 council housing / civil works staff with the bulldozer or backhoe, as per required. Firefighting done on an ad hoc basis by any available council staff and community members. A fire trailer with large water tank, foam unit and pressure hose is currently being purhased with AG funds. The Rangers / Landcare group also have a 400 litre tank on a ute that is used.
Nauiyu - Firebreaks are done by Civil Works and parks and gardens crew
Pine Creek Firebreaks are cleared by a local contractor as per required.
Timber Creek - Fire breaks maintained around town and infrastructure as part of ground maintenance program.
Walangeri - Firebreaks are done by Civil Works crew as per required.
Daguragu - Firebreaks are done by Civil Works and slashing crews as per required.
WEEDS CONTROL Wadeye - Environmental health officers coordinate the spraying. Additional work probably takes about 10% of the slashing crew's time. Some of the crew are currently getting trained at BIITE in weeds control. Upwards of $7,000 is getting spent per year on chemicals. Fogger, boom sprays, pressure pack for the back of the ute and 2 bushpacks are used. Firebreaks: Slashing crew cut firebreaks around airstrip, around houses once at the beginning of the Dry and once in the middle of the Wet if possible.
Palumpa - Minimal amount of weeds control performed by parks and gardens crew.
Peppimenarti - weed control in community is taken care of by the Asyrikarrak Landcare group, spearate from the council (6 CDEP participants, Landcare coordinator, ute and supplies funded by the NLC). One target weed in town is mimosa. Weeds control at the airstrip is funded by DPI: Council procures the spray, is reimbursed by DPI, and the Landcare group does the work.
Nauiyu - Weeds control is undertaken by the parks and gardens crew
Pine Creek - Weeds control is undertaken by the parks and gardens subcontractors
June 02, 2008 Page 208 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Timber Creek - Weeds control is undertaken by the parks and gardens crew.
Walangeri - Weeds control is undertaken by the parks and gardens crew.
Daguragu - Weeds control is undertaken by the parks and gardens crew. Please describe the major FIRE HAZARD REDUCTION issues facing the Council in Need to educate local residents about fire management to ensure burns in or its Service Delivery: around the community are conducted safely and at optimum times. Logistical planning for regional and community fire breaks is required. Local fire Fighters require Cert 1 to use and maintain equipment & fire units as well as understand weather & climatic conditions to conduct fuel reduction burns at appropriate times. Fire crews need to mobilise effectively with proper and ready equipment. Fire management is not seen as core council business and is mostly reactive. Local fire management in communities can include house fires and emergencies and will require a partnership approach with NT Police Fire & Emergency Services for professional support. The Shire will need to recognise fire management as a regional strategic issue.
WEEDS Management of weeds has not been a priority of councils, to some extent they are regarded as a nuisance but not targeted or budgeted for in Council programs. Current activities may include a one off project specific weeds effort with other Organisations. Weeds management may only provide seasonal employment but can be combined with broader land care, civil works or regional Shire activities. Weeds officers require training in the application and mix of Chemicals to manage & eradicate weeds and training in the deployment and maintenance of equipment. Weeds management partnerships need to be negotiated with other key stakeholders including pastoralists, tourism operators, Land Councils and Non Government bodies.
Future Approach: What changes are required Weed Control and Fire Hazard Reduction in and around community areas will be to the Service delivery to a core local government function, and the Shire will be required to work towards better meet customer achieving industry and legislative standards and measuring performance against needs? appropriate KPIs. Identification of noxious weeds for eradication, treatment & management will need to occur in each community. What assumptions have you The Shire may enter into contracts for weed management and control with outside used in determining these Ranger, Landcare and other groups. changes? The Shire may enter into contracts for research and knowledge transfer on weed management practices. The Shire may enter into contracts for fire hazard reduction controlled burns and firebreak slashing. What other performance - Negotiate with land holders about weed management practices. improvements can be - Develop education campaigns to inform land holders and shire residents applied? incorporating weed action plans, education & awareness, economic opportunities and partnerships with broad scale NRM programs in the region.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
June 02, 2008 Page 209 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.6.2.9 Headquarters - coordinate and manage weeds control and fire hazard 01/07/2008 30/06/2011 reduction programs in and around Victoria Daly Shire communities
3.6.2.10 Wadeye - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.11 Palumpa - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.12 Peppimenarti - provide weeds control services in and around the 01/07/2008 30/06/2011 community
3.6.2.13 Nauiyu - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.14 Pine Creek - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.15 Timber Creek - provide weeds control services in and around the 01/07/2008 30/06/2011 community
3.6.2.16 Yarralin - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.17 Daguragu - provide weeds control services in and around the community 01/07/2008 30/06/2011
3.6.2.18 Wadeye - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.19 Palumpa - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.20 Peppimenarti - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.21 Nauiyu - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.22 Pine Creek - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.23 Timber Creek - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.24 Yarralin - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
3.6.2.25 Daguragu - provide fire hazard reduction services in and around the 01/07/2008 30/06/2011 community
June 02, 2008 Page 210 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 211 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile Grouping: Agency Services Service Profile: Agency - Airstrips Maintenance
Description: Maintenance and operation of airstrips in accordance with CASA regulations. Maintenance of sealed and unsealed Registered Aerodromes and Aeroplane Landing Areas (ALA) including: Slashing grass, weeds and suckers Spraying vegetation around markers and fences Removing trees and other obstacles penetrating the Obstacle Limitation Surface (OLS) Dragging unsealed areas to maintain a smooth surface including ant hills. Repairing scour damaged pavements and graded areas. Sealed surfaces and line marking Lights including stored emergency lights. Fences and firebreaks. Wind indicator, signal areas and markers. Drainage. Annual inspection by CASA certified inspector. Infrastructure including terminal buildings, ablution blocks, fuel storage and parking areas. Outputs:
Smooth surfaces on aerodrome movement and graded areas; Visible and functional lights, wind indicators, signal areas and markers; Obstacle-free OLSs; Integrity of pavements, seals, graded areas and drainage; and Confirmation of CASA compliance. Primary Outcome: 3.4 Improved transport access into and around communities
June 02, 2008 Page 212 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric All eight Shire service delivery centres have airstrips in their vicinity, however the information pertaining to the airstrip in Pine Creek is not maintained by local government. Additional airstrips in Service: the Victoria Daly Shire area are also maintained by local government (eg Pigeon Hole). Please define the customers Medivac aircraft, charter, freight, scheduled passenger and mail delivery planes, who will use the Service: and community members and visitors using air transport. Please describe Customer Regulations laid out in Chapter 13 of the CASA Manual of Standards Part 139 expectations: stipulate that maintenance and operation of aerodromes intended for small airplanes (ie authorised landing areas) conducting air transport operations under CASR 121B (or Civil Aviation Orders Section 82.3) must ensure a smooth landing surface, appropriate ground signals, markings and wind direction indicator, and grass height maintained below specified levels on the runway and runway strips. A designated Air Operator Certificate (AOC) holder (non-transferable) is responsible for ensuring compliance with these standards through regular recorded inspections. For the CASA Manual of Standards Part 139 see http://casa.gov.au/rules/1998casr/139/139m13.pdf. For Section 82.3 of the Civil Aviation Orders see http://www.casa.gov.au/download/orders/cao82/8203.pdf
Medivac flights generally stipulate an inspection immediately prior to the landing of the aircraft.
CASA operational and maintenance standards at the Wadeye licensed aerodrome are set at a higher level than other unlicenced aerodromes (ie authorised landing areas) in the Shire. Describe the fee/payment Landing fees only apply at the Wadeye airport and for night landings at other structure relating to the airstrips. Service:
June 02, 2008 Page 213 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye - taken to provide the Service? The Port Keats airstrip is the only licensed aerodrome in the Shire. Maintenance involves mowing, slashing, line marking, lights. Slashing is very time-consuming, done about 1 / month in dry, takes about 2 days (with 2 ride-ons, 2 slashers and a bit of spraying), and about 1 / week in wet. Airstrip checked every morning and every night. Funding from DPI is inadequate and about 25 per cent of what TRC applied for. Murin Air’s requirements mean higher maintenance costs.
Palumpa - 1 hour per day inspection. Monthly slash, strip drag and spoon drain maintenance (average over year incl wet and dry seasons), around 20 hours each time. Average of 1 air medivac per week.
Peppimenarti - CEO is responsible for airstrip maintenance and inspection of the runway, runway strip, markers, wind indicator, approach take-off surfaces, lighting, fencing and birds. For the slashing and mowing, the 3 housing / roads / parks and gardens maintenance council workers are employed.
Nauiyu - Civil Services staff are used to slash and maintain the airstrip.
Pine Creek - no airstrip maintained or operated by Council.
Timber Creek - Slashing, spraying and maintenance performed by the works crew. AOC inspection duties carried out in the interim by CEO.
Yarralin and outstations - Slashing, spraying and maintenance performed by the civil works crew. Inspections not carried out regularly.
Daguragu/Kalkarinji CEO is responsible for airstrip maintenance and inspection of the runway, runway strip, markers, wind indicator, approach take-off surfaces, lighting, fencing and birds. Inspection occurs on every day of traffic, and Medivac requires an inspection one hour before the landing. Depending on air traffic, it can be up to 3 hours/day.
June 02, 2008 Page 214 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Please describe the major In order to meet the CASA regulatory requirements, this service is costly and issues facing the Council in time-consuming to perfom. The maintenance of airstrips in homelands or its Service Delivery: outstations is made even more difficult due to the need to transport equipment. For the services required as per CASA regulations, the funding is inadequate.
There is a large liability risk if there is an airstrip-related accident or service delivery failure.
Training is required for an individual to become an Air Operator Certificate (AOC) holder. It is also mandatory for an AOC holder to carry out regular inspections of the relevant airstrip, which may affect their movements away from community if the CASA regulations are properly adhered to.
Annual inspections: Registered aerodrome must provide an annual inspection report to CASA by a certified CASA inspector. This is not required for ALAs, but is good practice.
Risk management. CASA offers guidelines with very few regulations for ALAs. Decisions may be made to defer works recommended in CASA inspection reports.
CASA regulations are constantly under review and change.
June 02, 2008 Page 215 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required The NT Government is presently carrying a greater share of the responsibility for to the Service delivery to safety at community aerodromes than CASA regulations dictate. This arises better meet customer through the NT Government decision to fund and program manage works, which needs? by owner rights and responsibilities is the role of the aerodrome owners and operators.
The department will be submitting a Cabinet Submission outlying the current status of aerodrome care and management with options to hand over responsibility to the newly formed Local Governments. Proposed handovers will consider the gradually transfer of responsibilities from the NT Government to Local Government.
Should Cabinet decide that aerodrome responsibility and funding remain with the NT Government, all existing formal agreements will be revisited and rewritten to best capture the relationships between the NT Government and Local Government to accommodate the complexities of ownership responsibility, works contracts and programmed funds.
The existing system of managing identified defects should be improved. The system should identify the degree of urgency ranging from non-compliances that require an aerodrome to be closed, to recommendations to be considered for future works programs. The CASA regulations offer considerable leeway, but non-compliances will likely be more frequently formally notified in the future.
The training of Reporting Officers needs to be improved. Training workshops are being organised in an ad hoc fashion, driven often by concern displayed by local management staff. There needs to be a coordinated annual program. CASA certified inspectors can work as trainers and as advisors to communities on aerodrome matters.
Areoplane operators are purchasing some larger code 3B aircraft and Councils may decide they want RPT services with these aircraft. There may be a future need to widen and lengthen some runways. Presently most major community aerodromes comply with CASA dimensional requirements for code 2B aircraft.
Most major communities are now equipped as a minimum with solar emergency lighting. Under current CASA regulations these have not yet been recognised as meeting the requirements for RPT night flights. In-ground permanent lighting may need to be installed. What assumptions have you There will be a gradual transfer of asset management responsibility from the NT used in determining these Government to Local Government. changes? Civil Services crews and the Shire Services Managers in the Victoria Daly Shire's service delivery centres will be primarily responsible for airstrips maintenance and operation in community. What other performance Audit of all airstrips and identification of required maintenace. improvements can be Standardisation of lighting and other emergency equipment and training across applied? the Victoria Daly Shire.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.4.1.2 Wadeye and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.3 Palumpa - provide airstrip operation and maintenance services 01/07/2008 30/06/2011
June 02, 2008 Page 216 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.4.1.5 Peppimenarti - provide airstrip operation and maintenance services 01/07/2008 30/06/2011
3.4.1.8 Wudycupildiyerr and outstations - provide airstrip operation and 01/07/2008 30/06/2011 maintenance services
3.4.1.10 Nauiyu and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.12 Pine Creek and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.13 Timber Creek and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.16 Yarralin and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.20 Daguragu and outstations - provide airstrip operation and maintenance 01/07/2008 30/06/2011 services
3.4.1.38 Provide airstrip maintenance service. 01/07/2008 30/06/2011
June 02, 2008 Page 217 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Environmental Health and Life Skills
Description: The provision of Environmental Health and Life Skills programs (including the current Happy Homes program). The aim of the service is to increase the capacity of community members to promote/carry out `healthy living practices' through the Indigenous Environmental Health Worker (IEHW) Program. Outputs:
Healthier communities Reduced strain on palliative health services More successful housing tenancies Primary Outcome: 4.8 Healthier communities and better public health standards
Current Approach: Describe any volumetric Wadeye is the only community where Environmental Health programs are information pertaining to the currently offered. Wadeye is also the only community where a partial Happy Service: Homes Life Skills program is being offered. Please define the customers All residents of identified communities with Environmental Health programs in who will use the Service: place. Please describe Customer Public health improvements in the community expectations: Safe and tidy communities Access to information and assistance on environmental health initiatives Describe the fee/payment n/a structure relating to the Service: What is the current approach ENVIRONMENTAL HEALTH PROGRAMS taken to provide the Service? Environmental Health programs are funded by the Department of Health and Community Services (DHCS) and are delivered in part by Community Government Councils. Supported is provided by DHCS field and administration officers.
Wadeye - An Environmental Health program is currently delivered at Thamarrurr Regional Council and employs a FTE staff member.
LIFE SKILLS PROGRAM Life Skills programs have been funded through the Indigenous Housing Authority of the Northern Territory (IHANT, currently administered by the NT Government) and are provided by non-government Indigenous Community Housing Organisations or by housing programs delivered by councils.
Wadeye - A Happy Homes Life Skills program is currently being delivered by the Thamarrurr Regional Housing Authority, with funding in place until December 2008. Please describe the major There is a need for more resources in order to develop education and awareness issues facing the Council in programs across the Shire, and not just in one or a few communities. its Service Delivery:
June 02, 2008 Page 218 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Work with DHCS to resource and develop Environmental Health programs across to the Service delivery to the Shire. better meet customer Work with Territory Housing to review and redesign the Life Skills program so that needs? it can be delivered across the Shire and can complement the Territory Housing Reform. What assumptions have you ENVIRONMENTAL HEALTH PROGRAMS- used in determining these DHCS will play a greater role in the development and delivery of Environmental changes? Health programs in all communities, and not just in Wadeye. As per the funding grant offer, a full-time Environment Health Officer will be employed in Wadeye. The service will be carried out under the auspices of DHCS's Indigenous Environmental Health Worker (IEHW) Program.
LIFE SKILLS PROGRAMS Territory Housing will be conducting a comprehensive review of life skills programs across the Territory during 2008-09.
Efforts will be made to deliver environmental health and life skills programs as complementary services across the Shire. What other performance Establishment and enhancement of Environmental Health programs across the improvements can be Shire is required. applied? Measurement of the success in regionalising the Environmental Health and Life Skills programs to all the Shire's service centres.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
4.8.1.1 Headquarters - advocate the regionalisation of an Environmental Health 01/07/2008 30/06/2011 program across the Victoria Daly Shire
4.8.1.2 Headquarters - advocate the regionalisation of a Life Skills program 01/07/2008 30/06/2011 across the Victoria Daly Shire
4.8.1.3 Wadeye - deliver Environmental Health and Life Skills programs 01/07/2008 30/06/2011
June 02, 2008 Page 219 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Natural Resource Management
Description: The Australian Government's Department of the Environment, Water, Heritage and the Arts develops and implements national policy, programs and legislation to protect and conserve Australia's natural environment and cultural heritage.
The Shire may play a role in coordinating and monitoring projects carried out by Land and Marine Rangers programs, Landcare and Rivercare groups, and other conservation associations in the Victoria Daly district.
Additionally, the Ranger program at Wadeye will be funded through the Shire, and the Thamarrurr Rangers will be Shire employees from 1 July 2008. Outputs:
Coordinated and effective natural resource management across the Victoria Daly Shire. Effective Ranger program at Wadeye. Primary Outcome: 3.7 Sustainable, innovative and culturally appropriate environmental management practices
June 02, 2008 Page 220 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric n/a information pertaining to the Service: Please define the customers Residents and visitors of the Victoria Daly Shire. who will use the Service: Please describe Customer Protection and conservation of natural environment and cultural heritage. expectations: Describe the fee/payment No fee currently charged for this service. structure relating to the Service: What is the current approach Wadeye - taken to provide the Service? Thamarrurr Rangers is a large group with 5 supervisory staff and over 20 ex-CDEP participants. Governed and funded directly through Thamarrurr Regional Council.
Peppimenarti - Asyrikarrak Kirim Rangers operate independently of Peppimenarti Council, but are contracted to do some weed, slashing and Natural Resource Management (NRM) project contracting with Council.
Wudycapildiyerr - Yantjarrwu Rangers operate with direct support from the Yantjarrwu Resource Centre.
Nauiyu - Malak Malak Rangers operate independently of the Nauiyu Nambiyu Council.
Pine Creek and Kybrook Farm - Wagiman (Guwardugan) Rangers operate independently of the Pine Creek Council.
Timber Creek - Timber Creek Rangers / Land Management Team operate independently of the Timber Creek Council. Victoria River District Conservation Association operates independently of the Timber Creek and Walangeri Ngumpinku Councils. Please describe the major General: All Ranger groups have been relying heavily on CDEP funding for their issues facing the Council in operations. The restructuring of CDEP will in many cases necessitate an its Service Delivery: organisational reform of Ranger programs, if it is deemed that these programs cannot use CDEP labour in their daily ongoing operational activities.
June 02, 2008 Page 221 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Better coordination of the work of natural resource management groups and local to the Service delivery to government across the Victoria Daly Shire area. better meet customer Work in partnership with landowners and Government agencies to enable a needs? coordinated approach to natural and cultural resource management. What assumptions have you -The Shire will to an extent coordinate and liaise with organisations such as the used in determining these Thamarrurr Rangers, Asyrikarrak Kirim Rangers, Malak Malak Rangers, changes? Yantjarrwu Rangers, Timber Creek Rangers, Wardiaman (Guwardugan) Rangers, Victoria River District Conservation Association, Northern Australian Indigenous Land and Sea Management Alliance, Northern Land Council, Central Land Council, Landcare Australia, Natural Heritage Trust, Northern Territory Government and Australian Government. -From 1 July 2008, the Thamarrurr Development Corporation (TDC) may take over responsibility of the Thamarrurr Ranger program, including for funding procurement, employment of staff and acquiting of grants. What other performance Identify ongoing funding to extend Natural Resource Management and improvements can be coordination across the broader landscape of the Shire, possibly on a contractual applied? basis.
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.7.1.1 Headquarters - support and coordinate Natural Resource Management 01/07/2008 30/06/2011 programs in the Victoria Daly Shire area
3.7.1.2 Wadeye - deliver Rangers programs in the Thamarrurr area. 01/07/2008 30/06/2012
June 02, 2008 Page 222 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Agency - Outstation / Homeland Municipal Services
Description: Improve access for Indigenous Australians living on eligible outstations and homelands to adequate housing-related infrastructure and municipal services. Municipal Services (MUNS) funding provides operational funding for the maintenance of essential and municipal service infrastructure, rubbish collection, dog health activities and administration, and associated operational costs. CHIP infrastructure funding is available for capital items relating to essential services such as the provision of power, water and sewerage and municipal service infrastructure such as transport infrastructure (e.g. jetties, airstrips, internal roads), landscaping, dust control, fire prevention and community infrastructure (e.g. boundary fences). Primary Outcome: 3.8 Effective and adequate Shire Council services to designated outstations and homelands
June 02, 2008 Page 223 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Appendix 2: Communities, Localities and Pastoral Properties of the Shire Plan information pertaining to the offers a complete list of homelands and outstations within the Victoria Daly Shire Service: area. Please define the customers The permanent population of eligible outstations. who will use the Service: Funding of homelands and outstations is only considered if the homeland has previously received funding under the program and essential services are in place. Funding will only be provided to maintain and repair existing infrastructure and essential services.
The Homelands must meet the following criteria: 1. Security of land tenure. 2. Principal place of residence. 3. Availability of potable water. 4. Ongoing support by resource agencies. Please describe Customer Provision of and quality municipal, essential, and housing-related infrastructure expectations: services. Describe the fee/payment User pay charges for some services vary depending on service providers and type structure relating to the of infrastructure in place. Service:
June 02, 2008 Page 224 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Historical funding provided through whole of government multi agency funding taken to provide the Service? round (e-Sub). Transition year 2007/08 meant targeted selection process for existing service providers. Funding agreements in place with a mixture of CGCs and Outstation Resource Agencies.
Wadeye- Thamarrurr Regional Council services a large number (20+) of homelands in the area. At least 5 staff are dedicated to providing this service.
Palumpa- no homelands/outstations services provided by council.
Peppimenarti- no homelands/outstations services provided by council.
Wudycapildiyerr- Yantjarrwu Resource Centre provides homelands municipal services to approximately 12 settlements in the Wudycapildiyerr / Emu Point area.
Nauiyu- no homelands/outstations services provided by council.
Pine Creek- no homelands/outstations services provided by council. Pine Creek Aboriginal Advancement Association provides services to Kybrook Farm.
Timber Creek- no homelands/outstations services provided by council. Ngaliwurru-Wuli Aboriginal Association provides services to Amanbidji, Bulla and other (approximately 15) outstations and homelands in the area. Wardaman Aboriginal Corporation (based in Katherine) coordinates limited services to Dillinya and Menngen.
Yarralin- Walangeri Ngumpinku council provides services to Lingara, Old Top Springs, Pigeon Hole, Kulumbulani and Yinguwinarri.
Daguragu- Daguragu council provides services to Mistake Creek and approximately 5 other outstations in the area. Please describe the major Logistics around provision of services around a large geographical area with a issues facing the Council in disperse population. its Service Delivery: Access during wet season is in many places difficult. Populations in many homelands and outstations are not stable or permanent, leading to further difficulties on providing an appropriate and cost-effective level of service.
June 02, 2008 Page 225 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required Better coordination of homelands and outstations services with delivery of core to the Service delivery to local government services. better meet customer More streamlined funding and compliance arrangements for homelands and needs? outstations. What assumptions have you The current policy position is as follows: used in determining these -NTG have agreed to take over responsibility for homelands and outstations from changes? the Australian Government as of 1 July 2008. -The Victoria Daly Shire will receive funding from DLGHS for homelands and outstations services previously delivered by Community Government Councils. The Shire is also actively exploring possible partnerships between it and Outstation Resource Centres who will function autonomously of the Shire. -Lead agency for outstation and homelands policy matters within the Northern Territory Government is the Department of Chief Minister (DCM).
-Territory Housing is taking over management of remote housing in major communities which were previously managed by local government bodies. TH is working to ensure that under this reform, outstations that are receiving housing services through existing local government bodies will continue to receive these services, with at least the same standard of service. This will involve assessment of current level of housing services and how best to continue to deliver those services. -Outstations that are receiving housing services through ORCs will continue to receive this service through ORCs. Housing funding to ORCs will continue until such time that the NTG implements alternative arrangements under a new policy. What other performance Complete mapping of and service planning for all outstations and homelands improvements can be throughout the Victoria Daly Shire, to enhance more strategic service delivery applied? (particularly during the wet season).
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.8.1.1 Wadeye - ensure the provision of core municipal services to surrounding 01/07/2008 30/06/2011 homelands and outstations
3.8.1.2 Nauiyu - ensure the provision of core municipal services to surrounding 01/07/2008 30/06/2011 homelands and outstations
3.8.1.3 Pine Creek - ensure the provision of core municipal services to 01/07/2008 30/06/2011 surrounding homelands and outstations
3.8.1.4 Timber Creek - ensure the provision of core municipal services to 01/07/2008 30/06/2011 surrounding homelands and outstations
3.8.1.5 Yarralin - ensure the provision of core municipal services to surrounding 01/07/2008 30/06/2011 homelands and outstations
3.8.1.6 Daguragu - ensure the provision of core municipal services to surrounding 01/07/2008 30/06/2011 homelands and outstations
June 02, 2008 Page 226 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
June 02, 2008 Page 227 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Office of Infrastructure and Civil Services Service Profile Grouping: Core Services Service Profile: Core - Infrastructure and Civil Services Management
Description: Service unit used to capture functions and direct costs of the Infrastructure and Civil Services Management staff.
Outputs:
Effective management across all Infrastructure and Civil services, in all service delivery centres and in areas related to regional Infrastructure and Civil Services delivery. Primary Outcome: 1.1 Effective leadership and open, transparent governance
Current Approach: Describe any volumetric n/a information pertaining to the Service: Please define the customers Residents, visitors and Infrastructure and Civil Services staff of the Shire. who will use the Service: Please describe Customer Effective, open and transparent management of the Shire; expectations: Reliable, well coordinated and financially viable local government infrastructure and civil services and staffing levels in all of the Shire's service delivery centres and areas; Effective workforce management. Describe the fee/payment n/a structure relating to the Service: What is the current approach All current councils have different structures and modes of delivery for their taken to provide the Service? infrastructure and civil services. In all communities except for Wadeye, council CEOs perform the service of infrastructure and civil services management. However, in all communities there are also managerial and supervisory staff who directly assist the CEO with this service. Please describe the major Infrastructure and civil services in communities are often suboptimally managed issues facing the Council in and coordinated. Due to workloads and/or lack of relevant expertise, income to its Service Delivery: fund these services is often not maximised and financial control of the services is loose.
Future Approach: What changes are required More coordination and support for Infrastructure and Civil Services staff located in to the Service delivery to communities. better meet customer Establishment of a clear management structure that is bested suited to effectively needs? financially manage the Shire, keep the Shire within budget, and optimise Infrastructure and Civil Services delivery. What assumptions have you Executive management of this Directorate will be led by the Director of used in determining these Infrastructure and Civil Services, who will be based at headquarters. The Shire changes? Assets Manager and Housing Manager will operate under this Directorate. Continuation of local presence of Infrastructure and Civil Services Supervisory staff in communities. What other performance n/a improvements can be applied?
Actions:
Action ID Action Start Date Comp Date
June 02, 2008 Page 228 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Budget Type: Operating (recurrent)
1.1.1.1 Headquarters - provide executive leadership in Infrastructure and Civil 01/07/2008 30/06/2011 Services
June 02, 2008 Page 229 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Business Unit: Territory Housing Services Service Profile Grouping: Commercial Services Service Profile: Commercial - Territory Housing and Related Infrastructure Repairs and Maintenance
Description: Maintenance of public housing in communities. Commercial activities undertaken to generate income and local employment opportunities. Outputs:
Well maintained, safe and comfortable public housing in communities. Increased local employment and skills development. Primary Outcome: 3.5 Adequate and appropriate housing for all residents
June 02, 2008 Page 230 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Based on Indigenous Housing Authority of the Northern Territory (IHANT) data information pertaining to the from the end of the 2007 financial year, the number of Indigenous Community Service: Housing Organisation (ICHO) houses were: Wadeye and area: 223 Palumpa: 42 Peppimenarti: 34 Wudykapildiyerr / Emu Point and area: 49 Nauiyu: 85 Pine Creek / Kybrook Farm: 17 Timber Creek / Amanbidji / Bulla and area: 110 Yarralin, Pigeon Hole and area: 75 Kalkarindji / Daguragu and area: 93.
These figures do not count current Territory Housing dwellings, of which there are some public housing in Pine Creek and Timber Creek, and some Government Employee Housing across Victoria Daly Shire communities.
These figures also do not count community housing newly constructed in the last 12 months. In particular, there have been some new construction in the Wadeye area. Please define the customers Residents of community and public housing in the Shire. who will use the Service: Please describe Customer Safe, well maintained and comfortable housing. expectations: Describe the fee/payment ICHOs currently charge and collect rent independently. Rental rates and structure relating to the associated charges differ in each community, however IHANT has set minimum Service: rental collection rates for all ICHOs. For current Territory Housing dwellings, Territory Housing applies its standard rental rates on each dwelling based on dwelling type, location and client profile.
June 02, 2008 Page 231 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye - taken to provide the Service? the Thamarrurr Regional Housing Authority (an ICHO under the auspices of the Thamarrurr Regional Council) currently delivers community housing repairs and maintenance. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service.
Palumpa - The current council delivers this service. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service.
Peppimenarti - The current council delivers this service. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service.
Wudykupildiyerr, Emu Point and area - Yantjarrwu Resource Centre currently delivers this service independent of local government organisations.
Nauiyu - The current council delivers this service. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service.
Pine Creek / Kybrook Farm - The current council does not delivery this service. Pine Creek Aboriginal Advancement Association delivers this service in Kybrook Farm.
Timber Creek - The current council does not deliver this service. Ngaliwurru-Wuli Aboriginal Corporation delivers the service to Amanbidji, Bulla and surrounding outstations and homelands. Kalano Aboriginal Corporation delivers the service to Menngen and Dillinya.
Walangeri - The current council delivers this service. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service.
Daguragu - The current council delivers this service. Permanent employees, casual employees, trainees and contractors are used in the delivery of the service. Please describe the major There is a lack of coordination of this service. issues facing the Council in Due to lack of skills or availability of council housing repairs and maintenance its Service Delivery: staff, contractors sometimes have to be used. Due to distances from urban centres and lack of bargaining strength, contracting costs are often very high and onerous for small councils. Current funding is often inadequate for local community housing repairs and maintenance needs.
June 02, 2008 Page 232 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Future Approach: What changes are required More effective and regionalised coordination of this service. to the Service delivery to Coordinated procurement of housing repairs and maintenance supplies and better meet customer contracting services. needs? What assumptions have you -The Northern Territory Government has granted a Certificate of Exemption for used in determining these Territory Housing to exclusively seek a contract with the Victoria Daly Shire changes? Council for the provision of housing repairs and maintenance works in communities where this service was previously delivered by councils. This contract will be awarded to the Shire via a select tender process. -Housing services currently delivered by non-local government bodies in the Shire will not be delivered by the Victoria Daly Shire under this contract. -A regional housing manager will be employed by the Shire to coordinate this service. What other performance Measured improvements in community public housing maintenance standards in improvements can be the Shire's communities. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.5.1.1 Wadeye and area - provide Territory Housing repairs and maintenance 01/07/2008 30/06/2011 services
3.5.1.2 Palumpa - Provide Territory Housing repairs and maintenance services 01/07/2008 30/06/2011
3.5.1.3 Peppimenarti - provide Territory Housing repairs and maintenance 01/07/2008 30/06/2011 services
3.5.1.4 Nauiyu - provide Territory Housing repairs and maintenance services 01/07/2008 30/06/2011
3.5.1.5 Yarralin, Pigeon Hole and area - provide Territory Housing repairs and 01/07/2008 30/06/2011 maintenance services
3.5.1.6 Daguragu, Kalkarindji and area - provide Territory Housing repairs and 01/07/2008 30/06/2011 maintenance services
June 02, 2008 Page 233 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13) Service Profile: Commercial - Territory Housing Tenancy Management
Description: Provide housing tenancy management services on behalf of Territory Housing.
Outputs: Basic tenancy management services on behalf of Territory Housing
Primary Outcome: 3.5 Adequate and appropriate housing for all residents
June 02, 2008 Page 234 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
Current Approach: Describe any volumetric Based on Indigenous Housing Authority of the Northern Territory (IHANT) data information pertaining to the from the end of the 2007 financial year, the number of Indigenous Community Service: Housing Organisation (ICHO) houses were: Wadeye and area: 223 Palumpa: 42 Peppimenarti: 34 Wudykapildiyerr / Emu Point and area: 49 Nauiyu: 85 Pine Creek / Kybrook Farm: 17 Timber Creek / Amanbidji / Bulla and area: 110 Yarralin, Pigeon Hole and area: 75 Kalkarindji / Daguragu and area: 93.
These figures do not count current Territory Housing dwellings, of which there are some public housing in Pine Creek and Timber Creek, and some Government Employee Housing across Victoria Daly Shire communities.
These figures also do not count community housing newly constructed in the last 12 months. In particular, there have been some new construction in the Wadeye area. Please define the customers Residents of community and public housing in the Shire. who will use the Service: Please describe Customer Safe, well maintained and comfortable housing. expectations: Stable, fair and affordable tenancy arrangements. Describe the fee/payment ICHOs currently charge and collect rent independently. Rental rates and structure relating to the associated charges differ in each community, however IHANT has set minimum Service: rental collection rates for all ICHOs. For current Territory Housing dwellings, Territory Housing applies its standard rental rates on each dwelling based on dwelling type, location and client profile.
June 02, 2008 Page 235 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
What is the current approach Wadeye - taken to provide the Service? the Thamarrurr Regional Housing Authority (an ICHO under the auspices of the Thamarrurr Regional Council) currently delivers community housing tenancy management.
Palumpa - The current council delivers this service.
Peppimenarti - The current council delivers this service.
Wudykupildiyerr, Emu Point and area - Yantjarrwu Resource Centre currently delivers this service independent of local government organisations.
Nauiyu - The current council delivers this service.
Pine Creek / Kybrook Farm - The current council does not delivery this service. Pine Creek Aboriginal Advancement Association delivers this service in Kybrook Farm.
Timber Creek - The current council does not deliver this service. Ngaliwurru-Wuli Aboriginal Corporation delivers the service to Amanbidji, Bulla and surrounding outstations and homelands. Kalano Aboriginal Corporation delivers the service to Menngen and Dillinya.
Walangeri - The current council delivers this service.
Daguragu - The current council delivers this service. Please describe the major There is a lack of coordination of this service. issues facing the Council in Rental collection is low and inconsistent in many communities, and does not its Service Delivery: cover the costs of tenancy management and repairs and maintenance.
Future Approach: What changes are required More effective and regionalised coordination of this service. to the Service delivery to better meet customer needs? What assumptions have you -Territory Housing will engage the Victoria Daly Shire Council to provide basic used in determining these tenancy management services in all communities where local government bodies changes? currently deliver this service. Funding will support the establishment of offices, employment of remote housing officers, and Shire-wide coordination. -The service will be coordinated by a regional housing services manager. What other performance -Measured improvement in stability of tenancy arrangements. improvements can be -Measured improvement in rental collection processes in the Shire. applied?
Actions:
Action ID Action Start Date Comp Date
Budget Type: Operating (recurrent)
3.5.1.7 Wadeye and area - provide Territory Housing tenancy management 01/07/2008 30/06/2011 services
June 02, 2008 Page 236 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
3.5.1.8 Palumpa - provide Territory Housing tenancy management services 01/07/2008 30/06/2011
3.5.1.9 Peppimenarti - provide Territory Housing tenancy management services 01/07/2008 30/06/2011
3.5.1.10 Nauiyu - provide Territory Housing tenancy management services 01/07/2008 30/06/2011
3.5.1.11 Yarralin, Pigeon Hole and area - provide Territory Housing tenancy 01/07/2008 30/06/2011 management services
3.5.1.12 Daguragu / Kalkarindji and area - provide Territory Housing tenancy 01/07/2008 30/06/2011 management services
June 02, 2008 Page 237 of 238 Victoria Daly Shire Council Service Delivery Plan (08/09 - 12/13)
TOTAL SERVICE GROUPING BUDGET: Budget Type 08/09 09/10 10/11 11/12 12/13
CORE SERVICES
Core - Administration of Council Meetings, Local Boards and Sub Committees Income Expenditure
Total: $0 $0 $0 $0 $0
Core - Advocacy and Representation on Local and Regional Issues Expenditure
Total: $0 $0 $0 $0 $0
Core - Governance Expenditure
Total: $0 $0 $0 $0 $0
Core - Information Technology and Communications Expenditure
Total: $0 $0 $0 $0 $0
June 02, 2008 Page 238 of 238