TOTO Guide 2020-2021 Corporate Message Life Anew

Life Anew

To create a culture of comfortable, healthy living. Since our founding, we have continuously pursued innovations that offer greater wellness and comfort to daily life. Honoring the trust that our customers and society place in us, TOTO remains dedicated to delivering products that offer inclusive functionality and respect for the environment. 2000s We embrace these values every day to create a future that surpasses all expectations. 1990s

1980s 1993 The history of Remodeling Declaration 1970s TOTO GROUP 1977 Established 1970 TOTO's first overseas Changed Strengthens fundamentals 1962 joint venture for pursuing the remodeling corporate company, in Formulated business name to TOTO Indonesia 1917 Company KIKI LTD. Established Mottos Toyo Toki Company, Limited Embarks on business development in the Americas Focuses business on new housing Embarks on business development COMPANY in China and other parts of Asia 1993 HISTORY Launched the SMART TOILET NEOREST EX 1980 Launched WASHLETTM (SPRAY SEAT) 1976 Launched CS series water-saving, 1995 noise-reducing 1914 1988 Discovered toilet photocatalytic super- Successfully developed Japan’s Started mass 1985 hydrophilicity (TOTO first seated flush toilet production and the University of Launched the of ceramic Tokyo) 1981 Shampoo Dresser electrostatic chucks 1963 Launched the (bathroom vanity Developed Japan’s modular kitchen suited for washing hair) PRODUCTS AND first prefabricated design bathroom modules TECHNOLOGY (based on JIS 1946 provisions) Began faucet production

1989 Founded TOTO 1968 Cultural and Publishing Launched bathroom Other 1985 vanity units Activities Opened GALLERY-MA

BUSINESS PROMOTION Diversity RESOURCES 1993 Established SUNAQUA TOTO LTD. to provide a comfortable work environment for people with disabilities

1 TOTO Guide 2020-2021 TOTO Guide 2020-2021 Corporate Message Life Anew

To create a culture of comfortable, healthy living. Since our founding, we have continuously pursued innovations 2010s 2018 2017 Anshin Remodeling Declaration that offer greater wellness and comfort to daily life. 2014 Announced TOTO WILL 2010 Announced 2022 Honoring the trust that our customers and society place in us, TOTO Global 2009 Announced Environmental TOTO Vision TOTO remains dedicated to delivering products that offer Announced Environmental 2007 TOTO V-Plan Changed Vision 2017 2006 2017 Advancement of Corporate inclusive functionality and respect for the environment. WILL 2022 2000s 2004 Established name to TOTO TOTO Universal LT D. We embrace these values every day to create a future that 2003 Established Design Research the Philosophy Center New 2002 System for Advancement Remodeling surpasses all expectations. TOTO Group of V-Plan Entered into Declaration operational Management 1990s agreement between TOTO, DAIKEN, and 1980s 1993 YKK AP The history of Remodeling Declaration Embarks on business 2017 development in Launched NEOREST NX Europe globally 1970s 2012 TOTO GROUP 1977 Launched Drake II 1G Established water-saving toilet in TOTO's first 2010 the US 1970 Launched AIR-IN overseas Strengthens fundamentals Changed SHOWER showerhead 1962 joint venture for pursuing the remodeling 2008 corporate company, in Formulated business name to TOTO Indonesia Launched Restroom 2017 1917 Company KIKI LTD. Item 01 (Universal Launched the Faucet 10 Established Mottos 2002 Design series of public series of water faucets, Toyo Toki Launched NEOREST toilets) distinguished by their Company, EX Series with built-in sophisticated designs, to Limited Embarks on business 1999 TORNADO FLUSH 2013 the global market development in the Developed CEFIONTECT 2011 Americas technology Launched Bedside Focuses business on Launched WASHLETTM Flushable Toilet new housing Embarks on business development apricot with EWATER+ COMPANY in China and other electrolyzed water parts of Asia 1993 2009 (containing hypochlorous acid) Launched the NEOREST Launched the SMART TOILET HISTORY Series/SE in Europe NEOREST EX 2004 2019 1980 2001 Launched Furopia insulated thermal pot Established experience Launched Launched Furopia TOTO at Narita WASHLETTM MAHOBIN bathtub system bathroom with Series International Airport (SPRAY SEAT) quick-drying KARARI Opened TOTO 1976 Museum Launched CS series floor water-saving, 1995 2015 noise-reducing Established GALLERY 1914 1988 Discovered toilet photocatalytic super- TOTO at Narita Successfully developed Japan’s Started mass 1985 hydrophilicity (TOTO International Airport first seated flush toilet production and the University of Launched the of ceramic Tokyo) 1981 Shampoo Dresser electrostatic chucks 1963 Launched the (bathroom vanity modular kitchen suited for washing hair) Developed Japan’s ©DAICI ANO PRODUCTS AND first prefabricated design 2018 bathroom modules Obtained Platinum Kurumin accreditation TECHNOLOGY (based on JIS from the Ministry of Health,Labour and provisions) Welfare as a company that supports 1946 child-rearing Began faucet 2019 production Announced endorsement of the Task Force on Climate- 2005 related Financial Disclosures 1989 Established the Kirameki Founded TOTO Promotion Office to further 2011 1968 Cultural and Publishing Other 1985 women’s careers Participation in the UN Launched bathroom Global Compact vanity units Activities Opened GALLERY-MA CSR Activities 2004 Established the CSR BUSINESS PROMOTION Committee 2008 Diversity 2006 Established the TOTO Water Environment Fund in China 1993 Social Contribution RESOURCES Embarked on the TOTO Acorn Reforestation Project Established SUNAQUA TOTO LTD. 2005 to provide a comfortable work Established the TOTO Water Environment Fund environment for people with disabilities * The WASHLET is trademarks or registered trademarks of TOTO LTD.

1 TOTO Guide 2020-2021 TOTO Guide 2020-2021 2 Businesses of TOTO

Global Housing Equipment Business Japan Housing Equipment Business The TOTO Group was manufacturing seated flush toilets at a time when public sewage systems were not yet widespread in Japan, and it has been instrumental in promoting healthy lifestyles. The TOTO Group has opened the door to new lifestyles by creating products such as the WASHLETTM, the prefabricated bathroom module, and other bathroom and kitchen plumbing products.

Main Products in Japan

Toilets Prefabricated bathroom modules Modular kitchens Bathroom vanity units

Anshin Remodeling Library TOTO Remodeling Club Shops Remodeling Get helpful information! Find a store you can trust! - Provides examples of actual cases include - Offers the pro shops recommended price information online - by TOTO - http://su.toto.com/anshin-library http://su.toto.com/anshin-shop

Showrooms Support Desk for Remodeling TOTO strives to further evolve remodeling by directly alleviating worries and See, touch and experience! Feel free to ask for help anytime! concerns about renovations through - Proposes ideas for spaces and lets - Answers questions and concerns by phone or email - Tel: 0120-1917-05 (Japan only) ‘visualization’ and ‘understanding‘ to give you try products - http://su.toto.com/anshin-showroom http://su.toto.com/anshin-support “Anshin” to customers.

China & Asia Housing Equipment Business / Americas & Europe Housing Equipment Business Our first move overseas was in 1977, when we entered the Indonesian market. Over the next 40 years we extended our network into many other markets around the world. In pursuing business development on a global scale, we are striving to enhance the comfort, hygiene, safety and security of bathroom and kitchen spaces throughout the world by working to develop products that bring a new sense of prosperity to the daily lives of customers in countries and regions each with their own unique environments and cultures. Main Products Overseas

Toilets WASHLETTM Washbasin Bathtubs (SPRAY SEAT*) * “Spray seat” is a generic name for an ordinary toilet seat equipped with a warm water-washing New Business Domains Advanced Ceramics Business Green Building Materials Business TOTO provides high-quality advanced ceramics, including TOTO offers building materials utilizing HYDROTECT, an environmental air bearings, electrostatic chucks, bonding capillaries, purification technology. TOTO also enters into licensing agreements for the semiconductor, FPD manufacturing and optical and technology transfer contracts with companies worldwide communications industries. handling exterior building materials (including tile, paint, metal panels, glass, and architectural stone).

Used in equipment to manufacture semiconductors for smartphones and Used as house personal computers building materials Electrostatic Chucks HYDROCERA WALL

3 TOTO Guide 2020-2021 TOTO Guide 2020-2021 Businesses of TOTO TOTO's Mission

Global Housing Equipment Business The TOTO Group celebrated its 100th anniversary in 2017. To ensure we secure and retain the trust of customers and society as a whole, we have Japan Housing Equipment Business The TOTO Group was manufacturing seated flush toilets at a time when public sewage systems were not yet widespread in Japan, and formulated a mission with three key elements. it has been instrumental in promoting healthy lifestyles. The TOTO Group has opened the door to new lifestyles by creating products such as the WASHLETTM, the prefabricated bathroom module, and other bathroom and kitchen plumbing products.

Main Products in Japan

Toilets Prefabricated bathroom modules Modular kitchens Bathroom vanity units

Showrooms Support Desk for Remodeling TOTO strives to further evolve remodeling by directly alleviating worries and See, touch and experience! Feel free to ask for help anytime! concerns about renovations through - Proposes ideas for spaces and lets - Answers questions and concerns by phone or email - Tel: 0120-1917-05 (Japan only) Global Environmental Vision ‘visualization’ and ‘understanding‘ to give you try products - http://su.toto.com/anshin-showroom http://su.toto.com/anshin-support “Anshin” to customers. We will implement our Global Environmental Vision to realize TOTO's Mission.

Toilets WASHLETTM Washbasin Bathtubs (SPRAY SEAT*) * “Spray seat” is a generic name for an ordinary toilet seat equipped with a warm water-washing New Business Domains Advanced Ceramics Business Green Building Materials Business TOTO provides high-quality advanced ceramics, including TOTO offers building materials utilizing HYDROTECT, an environmental air bearings, electrostatic chucks, bonding capillaries, purification technology. TOTO also enters into licensing agreements TOTO will contribute to the Sustainable Develop- for the semiconductor, FPD manufacturing and optical and technology transfer contracts with companies worldwide ment Goals (SDGs) advocated by the United Nations No Poverty Zero Hunger Good Health Quality Gender Clean Water and communications industries. handling exterior building materials (including tile, paint, metal panels, around the three themes outlined in the Global and Well-being Education Equality Sanitation glass, and architectural stone). Environmental Vision.

Sustainable Development Goals are international objectives Affordable and Decent Work and Industr y, Innovation Reduced Sustainable Cities Responsible Clean Energy Economic Growth and Infr astructure Inequalities and Communitie s Consumption composed of 17 goals and 169 targets to realize a sustainable world and Produc tion adopted by the United Nations General Assembly in 2015.

Used in equipment to manufacture Climate Action Life Below Life on Land Peace, Justice and Partnerships for Water Strong Institutions the Goals semiconductors for smartphones and Used as house personal computers building materials Electrostatic Chucks HYDROCERA WALL

3 TOTO Guide 2020-2021 TOTO Guide 2020-2021 4 TOTO's Mission Provide Cleanliness

Technologies that Keep Toilets Cleanliness WASHLETTM Gaining Popularity and Comfort Throughout the World Launched in 1980, WASHLET has created a new lifestyle and culture for Japanese toilets. After launching TOTO has refined its manufacturing technology over the last in Japan, WASHLET products were introduced to the U.S. one hundred years. To create clean and comfortable toilet market in 1986. From then, we began moving forward with spaces for our customers, we have developed a range of clean the installation of these products in luxury hotels in countries technologies unique to TOTO, such as EWATER+, CEFIONTECT, throughout the world, thereby expanding our sales in China, RIMLESS, and TORNADO FLUSH. Together, these technologies Asia and Oceania, and Europe. As a result, cumulative WASHLET keep clean, prevent the buildup of dirt, and cleanability, shipments exceeded 50 million units globally as of March 2019. resulting in toilets that are not only resistant to dirt and easy to Today, sales of WASHLET products June 2020 clean, but also achieve new heights in cleanliness by effectively Sales launch 40th anniversary continue to grow on a global basis. cleaning themselves. March 2019 Cumulative sales exceed 50 million units

EWATER+ Cumulative sales EWATER+ keeps clean by splushing exceed 40 million units hypochlorous acid water to waste everytime to use. Cumulative sales exceed 30 million units

Keep clean Cumulative sales exceed 20 million units Prevent the buildup of dirt Cleanability Cumulative sales exceed 10 million units Cumulative sales CEFIONTECT RIMLESS / TORNADO FLUSH exceed 1 million units A special glaze applied to the enamel ensures Rimless toilet bowls and a all waste matter flushes away whirlpool-like flush mean toilets are Sales begin thoroughly cleaned every time 1980 1990 2000 2010 2015 2018 (FY)

5 TOTO Guide 2020-2021 TOTO Guide 2020-2021 TOTO's Mission Provide Cleanliness and Comfort for Life

Pleasant feeling for everyday use. Our products are part of life, providing revolutionary cleanliness and comfort for a thriving future.

SDGs

Good Health and Gender Clean Water and Sustainable Cities Well-being Equality Sanitation and Communities

Technologies that Keep Toilets Cleanliness WASHLETTM Gaining Popularity TOTO's Universal Design and Comfort Throughout the World Launched in 1980, WASHLET has created TOTO’s Universal Design has continued to evolve in response to the lifestyles and problems of everyone. TOTO believes that Universal a new lifestyle and culture for Japanese toilets. After launching Design begins with consideration of what ease of use and comfort mean to all kinds of people. TOTO has refined its manufacturing technology over the last in Japan, WASHLET products were introduced to the U.S. In order to achieve ease of use and comfort for as many people as possible, we take five TOTO Universal Design principles to heart one hundred years. To create clean and comfortable toilet market in 1986. From then, we began moving forward with in developing and proposing better products. spaces for our customers, we have developed a range of clean the installation of these products in luxury hotels in countries technologies unique to TOTO, such as EWATER+, CEFIONTECT, throughout the world, thereby expanding our sales in China, RIMLESS, and TORNADO FLUSH. Together, these technologies Asia and Oceania, and Europe. As a result, cumulative WASHLET Five Principles of TOTO’s universal design keep clean, prevent the buildup of dirt, and cleanability, To Create, shipments exceeded 50 million units globally as of March 2019. 1 Easy to use resulting in toilets that are not only resistant to dirt and easy to Today, sales of WASHLET products June 2020 Is To Think About Easy body position and movement clean, but also achieve new heights in cleanliness by effectively Sales launch 40th anniversary No movement that forces an uncomfortable posture continue to grow on a global basis. People cleaning themselves. Easy to hold the posture Easy to clean March 2019 Cumulative sales exceed The answer is in the questions. 2 Simple operation 50 million units Who will use our products? Easy to understand how to use Easy to operate What is difficult for them? EWATER+ Cumulative sales What makes them comfortable? 3 Comfortable EWATER+ keeps clean by splushing exceed 40 million units hypochlorous acid water to waste Set the appropriate temperature and brightness according to the use environment everytime to use. Cumulative sales It’s always about the person. Always comfortable and pleasant to use exceed 30 million units At TOTO, when we design products 4 Able to choose Keep clean Cumulative sales or spaces, we keep people in mind Respond to various users and different conditions of use exceed 20 million units Prevent the throughout the process. Add or choose the necessary functions according to any change in buildup of dirt Cleanability Cumulative sales It’s about making life better for all, the users’ lifestyles exceed 10 million units because when it comes to caring for people, 5 Safe and reliable Cumulative sales meticulousness is key. Consider the safety of various users CEFIONTECT RIMLESS / TORNADO FLUSH exceed 1 million units Kindness. Wisdom. Technology. Effort. A special glaze applied to the enamel ensures Rimless toilet bowls and a Reliable just in case all waste matter flushes away whirlpool-like flush mean toilets are Sales begin thoroughly cleaned every time Universal Design Is Our History 1980 1990 2000 2010 2015 2018 (FY) Verification testing at UD Research Center

5 TOTO Guide 2020-2021 TOTO Guide 2020-2021 6 TOTO's Mission Respect

TOTO’s Plumbing Equipment Products Help to Protect the Environment The depletion of water resources is a serious global issue that TOTO Group has a duty to help solve as a supplier of bathroom and kitchen plumbing products. By promoting water-saving products, we succeeded in reducing water used by our products by 940 million m3 in fiscal 2019, as compared to what usage would have been had products available in 2005 continued to be sold and used, without the subsequent development of better performing products. At 81% of shipments (Japan/overseas), water-saving toilets (those that use 4.8L or less per use) are steadily growing as a percent of total unit sales.

Water-Saving Performance of Toilets Large flush 8L Large flush 3.8L Approx. 49% reduction in water consumption for

C150E cleaning toilets* (Small flush 3.3L / 20L (Small 6L) eco flush 3.0L)

Japan CS80B * Calculated based on a family of four (two males and two NEOREST AH/RH Launched 1999 females) using large flushes one time a day per person (Floor drain) and small flushes three times a day per person Launched 2012 We have been working to reduce the amount of water needed to flush toilets and to expel CS Series NEW CS Series and transport waste while ensuring toilets remain pleasant to use. In the NEOREST series, 10L we created a toilet that uses only 3.8L of water per flush. In addition, we are striving to 13L Restica Series improve the water-conservation performance of our showers and other water faucets. 8L NEOREST A 6L NEOREST AH NEOREST AH/RH GREEN MAX 5.5L NEOREST AH/RH/DH Overseas 4.8L 4.8L China (Floor drainage) U.S. 6L U.S. / China 3.8L 6L 4.8L U.S. / China NEOREST GH/XH/750H

1976 1988 1994 1999 2002 2006 2007 2009 2010 2012 (FY)

* Water consumed per full flush

7 TOTO Guide 2020-2021 TOTO Guide 2020-2021 TOTO's Mission Respect the Environment

Respect for water, earth and living. We are a socially conscious business committed to preserving the environment for our children.

SDGs

Clean Water and Affordable and Climate Action Life on Land Sanitation Clean Energy

TOTO’s Plumbing Equipment Products Help to Protect the Environment What TOTO Can Do to Protect the Global Environment The depletion of water resources is a serious global issue that TOTO Group has a duty to help solve as a supplier of bathroom and The TOTO Group aims to contribute to the growth of society by creating an enriched kitchen plumbing products. By promoting water-saving products, we succeeded in reducing water used by our products by and more comfortable lifestyle and culture built on our products. Companies have to 940 million m3 in fiscal 2019, as compared to what usage would have been had products available in 2005 continued to be sold and fulfill their duty in both business and civic activities to effectively use water resources used, without the subsequent development of better performing products. At 81% of shipments (Japan/overseas), water-saving and foster the sustainable growth of society in the future. toilets (those that use 4.8L or less per use) are steadily growing as a percent of total unit sales. As part of these efforts, the TOTO Group established the TOTO Water Environment Fund in 2005 and continues to provide grants to organizations that engage in Water-Saving Performance of Toilets Large flush L Large flush L environmental activities related to water. A location for drawing water constructed through 8 3.8 the activities of an organization supported by the Approx. 49% reduction TOTO Water Environment Fund (Pakistan) in water consumption for TOTO Water Environment Fund

C150E cleaning toilets* The TOTO Water Environment Fund established in 2005 has How the TOTO Water Environment Fund works (Small flush 3.3L / 20L – A Positive Cycle – (Small 6L) eco flush 3.0L) offered assistance to environmental activities conducted CS80B NEOREST AH/RH by the public throughout Japan. In 2008, we began to offer Funds donated in line with Japan * Calculated based on a family of four (two males and two Water-saving Products purchased environmental benefit Launched 1999 females) using large flushes one time a day per person (Floor drain) support to NPOs and NGOs that engage in environmental Customers Conserve water via TOTO products Launched 2012 Relationships and small flushes three times a day per person お客様との Shareholders Donate via special benefit programs with conservation overseas and the construction of pleasant, 関わり customers We have been working to reduce the amount of water needed to flush toilets and to expel Employees Volunteer in greater numbers CS Series NEW CS Series and transport waste while ensuring toilets remain pleasant to use. In the NEOREST series, sanitary lifestyle environments. This fund is broadening its 10L TOTO Matches the contributions of the three stakeholders we created a toilet that uses only 3.8L of water per flush. In addition, we are striving to efforts after having provided over ¥360 million in grants up 13L Restica Series improve the water-conservation performance of our showers and other water faucets. Raise awareness of 8L until now to a total of 269 organizations active both in local environmental issues NEOREST A communities and in the 40 prefectures throughout Japan 6L NEOREST AH NEOREST AH/RH GREEN MAX as well as 15 different countries and regions overseas. Solve problems collaboratively Grants to citizen groups, NPOs and NGOs 5.5L NEOREST AH/RH/DH Overseas 4.8L 4.8L Local water Initiative support China (Floor drainage) TOTO Group employees TOTO Water Environment Fund Japan Aquatic environment and biodiversity U.S. 6L U.S. / China 3.8L not only participate as conservation and revitalization U.S. / China 1st to 15th grant assistance total volunteers but encourage Work with 6L 4.8L Local NEOREST GH/XH/750H the general public to Overseas Water resource protection and communities building of pleasant, sanitary lifestyle participate as well 1976 1988 1994 1999 2002 2006 2007 2009 2010 2012 (FY) Approx.¥360 million * Water consumed per full flush

7 TOTO Guide 2020-2021 TOTO Guide 2020-2021 8 TOTO's Mission Build Relationships

Bangkok TOTO Technical Center Bangkok

Together with Customers The TOTO Group is upgrading its showrooms, remodeling network and after-sales services to further improve satisfaction for all customers. We are also using our network of directly managed showrooms overseas to highlight and explain our unique technologies to customers in international markets.

Customer Consultation Centers After-sales Service Remodeling Network Customers can visit these centers to ask questions about We provide maintenance and repair support 365 days a year Our system of approximately 5,000 TOTO Remodel our products or to get a rapid response to any inquiry. We to ensure our customers can use our products safely with Clubs provides customers with general support for their use feedback from customers in product development and peace of mind. remodeling projects, from design proposals right through to improve existing models. to construction work.

New York Ho Chi Minh

Showrooms (Japan) Showrooms (Overseas) TOTO has 100* showrooms in Japan, giving customers the TOTO has 14* directly managed showrooms in China, other markets in Asia, Americas and Europe. (*As of August 2020) opportunity to see, touch and experience our products for themselves. (*As of August 2020)

9 TOTO Guide 2020-2021 TOTO Guide 2020-2021 TOTO's Mission Build Relationships that Enrich Life Establishing relationships with customers to improve lives every day. Every day we strive to improve the customer experience and build relationships that last generations.

SDGs

Gender Decent Work and Responsible Partnerships for Equality Economic Growth Consumption the Goals and Production Bangkok TOTO Technical Center Bangkok

Together with Customers Building a Better Future Creating a Collaborative Society The TOTO Group is upgrading its showrooms, remodeling network and after-sales services to further improve satisfaction for all To help build a better society for the future, TOTO contributes We encourage employees to participate in volunteer activities customers. We are also using our network of directly managed showrooms overseas to highlight and explain our unique technologies to local communities through architecture, art, sports and other across a wide range of fields, including Green Volunteer social to customers in international markets. activities. contribution activities such as tree-planting and community cleanups.

Total number of volunteers in fiscal 2019

43,400 volunteers

Customer Consultation Centers After-sales Service Remodeling Network TOTO Museum Customers can visit these centers to ask questions about We provide maintenance and repair support 365 days a year Our system of approximately 5,000 TOTO Remodel our products or to get a rapid response to any inquiry. We to ensure our customers can use our products safely with Clubs provides customers with general support for their use feedback from customers in product development and peace of mind. remodeling projects, from design proposals right through to improve existing models. to construction work. Promoting architectural culture

Hiyakawa maintenance activities (Oita Prefecture)

In human resources management, the TOTO Group respects the individuality inherent in a workforce that embodies diversity along lines such as age, gender, and nationality. We promote diversity New York Ho Chi Minh based on our belief that it gives rise to fresh, new ideas that can Showrooms (Japan) Showrooms (Overseas) TOTO GALLERY-MA TOTO Publishing TOTO has 100* showrooms in Japan, giving customers the TOTO has 14* directly managed showrooms in China, other markets in Asia, Americas and Europe. (*As of August 2020) architecten de vylder vinck taillieu: VARIETE / ©Yukikazu Ito further our desire to create prosperous and comfortable lifestyles. opportunity to see, touch and experience our products for ARCHITECTURE / DESIRE (2019) themselves. (*As of August 2020) © Nacása & Partners Inc.

9 TOTO Guide 2020-2021 TOTO Guide 2020-2021 10 Strengths of TOTO

Committed to Design Design that is understated yet perfectly in tune with the user. In developing products, TOTO has been steadfast in its pursuit of beautiful design that harmonizes perfectly with various types of spaces, while also delivering outstanding quality and functionality. Our latest NEOREST NX product embodies our focus on the use of curves to accentuate the beauty of ceramic sanitary ware, and our desire to create a product with an artistic aura. This product represents countless rounds of examination to ensure outstanding functionality, without compromising design, and painstaking efforts to eliminate unnecessary surface elements and spaces. In the end, we created a design conceding nothing at an overall or detailed level. The result of this beautiful combination of cutting-edge technology and design is what TOTO, a company that has been making ceramic sanitary ware for over a century, believes is the ultimate in toilet design. Design and Functionality

Adding Functionality to Augment Beautiful Design Incorporated in the beautiful design of the NEOREST NX are technologies for maintaining the appearance of the product and ensuring that it will provide users with the expected comfort over the long term. In combination,TOTO’s revolutionary TORNADO FLUSH and RIMLESS, proprietary CEFIONTECT dirt-repelling technology and EWATER+ achieve new heights in keep clean, preventing the buildup of dirt, and cleanability.

Ordinary CEFIONTECT ceramic toilet

TORNADO FLUSH EWATER+ CEFIONTECT

11 TOTO Guide 2020-2021 TOTO Guide 2020-2021 Strengths of TOTO

Offering New Value to Customers Committed to Design To offer the WASHLET and other TOTO products to customers Design that is understated yet perfectly in tune with the user. throughout the world, we participate in international trade In developing products, TOTO has been steadfast in its pursuit shows spotlighting bathroom and kitchen plumbing fixtures of beautiful design that harmonizes perfectly with various and housing equipment. These events are held in various types of spaces, while also delivering outstanding quality and countries across the globe. *1 functionality. We participated in ISH 2019 held in Germany in March *2 Our latest NEOREST NX product embodies our focus on 2019, KBC 2019 held in Shanghai in May 2019, and CES 2020 the use of curves to accentuate the beauty of ceramic sanitary held in the United States in January 2020. ware, and our desire to create a product with an artistic aura. The concept of our exhibits expresses TOTO’s constant This product represents countless rounds of examination desire to update and enrich daily life for people across the to ensure outstanding functionality, without compromising globe. Through our exhibit spaces, we introduce products such design, and painstaking efforts to eliminate unnecessary as the NEOREST series and technologies exclusive to TOTO, surface elements and spaces. In the end, we created a design including ones for saving water and removing the bacteria that conceding nothing at an overall or detailed level. hinders the thorough cleaning of toilet surfaces. These efforts The result of this beautiful combination of cutting-edge help to establish TOTO as a global brand. technology and design is what TOTO, a company that has been *1 International Sanitary and Heating 2019 making ceramic sanitary ware for over a century, believes is the *2 Kitchen & Bath China 2019 Top CES 2020 held in Las Vegas, Nevada (USA) ultimate in toilet design. Bottom ISH 2019*1 fair held in Frankfurt, Germany

Design and Functionality Quality to Impress the World

Adding Functionality to Augment Experiential Spaces for Promoting Japan’s Beautiful Design Toilet Culture and Technology to the World Incorporated in the beautiful design of the NEOREST NX GALLERY TOTO, an experiential space located at Narita are technologies for maintaining the appearance of the International Airport, was opened in April 2015, and experience product and ensuring that it will provide users with the TOTO, a cutting edge omotenashi (welcoming) restroom space utilizing IoT technology, was opened in April 2019. The expected comfort over the long term. In combination,TOTO’s ©DAICI ANO purpose of these facilities is to give foreign visitors to Japan revolutionary TORNADO FLUSH and RIMLESS, proprietary GALLERY TOTO experience TOTO CEFIONTECT dirt-repelling technology and EWATER+ achieve an opportunity to see, touch, and experience the beauty and comfort of restroom spaces created by TOTO. new heights in keep clean, preventing the buildup of dirt, and International Praise For TOTO cleanability. We received the iF Design Award 2020 for the seventh consecutive year with the WASHLET RW/SW for overseas use and the SP Wall-Hung Toilet + WASHLET SX. In addition, six products including the SMART TOILET NEOREST DH, Wash basin TA (vessel type), FLOATATION TUB (Free standing bathtub) and the Lavatory faucet (single lever) GF series received the Red Dot Design Award 2020. It was the eighth consecutive year in which we received this award.

iF Design Award 2020 Red Dot Design Award 2020

Ordinary CEFIONTECT ceramic toilet

TORNADO FLUSH EWATER+ CEFIONTECT

WASHLET RW/SW Lavatory faucet(single lever) GF series

NEOREST NX The NEOREST NX is a flagship product incorporating design seen nowhere else and the ultimate in clean functionality. Offered in markets throughout the world, the NEOREST NX is destined to add refinement to restrooms across the globe.

11 TOTO Guide 2020-2021 TOTO Guide 2020-2021 12 Fiscal 2019 Results

Net sales ¥596.5 billion Sales Breakdown Ratio Japan Overseas New business domains Operating Profit ¥36.8 billion 73% 23% 4% Operating Margin 6.2% ROA 6.3% Overseas Net Sales by Geographic Area 49% 24% 24% 3% ROE 7.0% China Asia Americas Europe

Ratio of employees with TOTO Water Environment Fund Number of employees (consolidated) disabilities (Japan) 15th grant assistance

33,554 2.58% 10 Organizations ¥ 26.56million Ratio of female managers (total for Japan and overseas) Platinum Kurumin Health and Productivity Stock Selection for sixth 15.6% consecutive year Notable Awards from 2019 Onward Category Award Description

Received the iF Product Design Award 2020 for the WASHLET RW/SW and Design the SP Wall-Hung Toilet + WASHLET SX, which are geared toward overseas markets. WASHLET RW/SW SP Wall-Hung Toilet + WASHLET SX

Received the Red Dot Design Award 2020 for the SMART TOILET NEOREST DH, WASHLET Instant-type (for overseas market), Wash basin TA (vessel type), Design Lavatory faucet (single lever) GB series, GF series, and FLOATATION TUB (Free standing bathtub) Lavatory faucet (single lever) GF series Wash basin TA (vessel type)

Received the GREEN GOOD DESIGN AWARDS Environment 2020 for the wall-hung auto-flush urinal. Wall Hung Automatic Set of Wall Hung Urinals with Microwave Flushing Urinal Sensors (With target marks)

Received recognition as FY2020 architectural facility technology heritage for Product the SMART TOILET NEOREST EX (TOTO History Museum) from the Japanese Association of Building Mechanical and Electrical Engineers. NEOREST EX

Received FY2020 Intellectual Property Achievement Award at the Ministry of Economy, Management Trade and Industry Awards (Design-Based Management)

Corporate Profile (As of March 2020)

Company Name TOTO LTD. Capital ¥35,579 million Headquarters 1-1, Nakashima 2-chome, Kokurakita-ku, Number of Employees Consolidated: 33,554 Kitakyushu, Fukuoka, Japan Non-consolidated: 8,169 Establishment May 15, 1917

More About TOTO (List of links)

TOTO GLOBAL SITE TOTO Museum GALLERY TOTO https://www.toto.com https://jp.toto.com/museum/en https://www.toto.com/en/gallerytoto

13 TOTO Guide 2020-2021 TOTO Guide 2020-2021 Fiscal 2019 Results Message of the President

Net sales ¥596.5 billion Sales Breakdown Ratio change?” I believe that the answers are to be found in the Japan Overseas New business domains Operating Profit ¥36.8 billion thoughts of our founder and corporate philosophy. 73% 23% 4% Our corporate philosophy is to provide a culture of lifestyle Operating Margin 6.2% abundance and comfort for the world around us, for people, for ROA 6.3% Overseas Net Sales society and for our customers. By ensuring that our corporate by Geographic Area 49% 24% 24% 3% ROE 7.0% philosophy is shared among all employees of the TOTO Group, China Asia Americas Europe our aim is not only to be a company that responds swiftly to Ratio of employees with TOTO Water Environment Fund changes but also to achieve our ideal by changing in advance Number of employees (consolidated) disabilities (Japan) 15th grant assistance of the world around us. The keywords for doing so are “speed and challenge.” We must promptly pursue bold challenges without fear of failure. % 10 Organizations ¥ million 33,554 2.58 26.56 Focusing on the circumstances at hand, our most important Ratio of female managers mission is to consistently propose resolutions in anticipation (total for Japan and overseas) Platinum Kurumin Health and Productivity Stock of the concerns our customers will have in the near future. Going forward, we will maintain a thorough awareness that Selection for sixth the pursuit of this mission will enable us to provide good consecutive year Keep Gaining TOTO Fans around the World 15.6% products and satisfy the customer. By continually taking on challenges and innovation, we will increase the number of our TOTO’s first president, Kazuchika Okura, wrote a letter to his fans globally as we aim to be a company that is indispensable Notable Awards from 2019 Onward successor, Saburo Momoki. The words contained in that letter Category Award Description to the world around us. have been treasured by the TOTO Group ever since as the Our business activities are made possible thanks to Received the iF Product Design Award 2020 for the WASHLET RW/SW and Words of Our Founder. These words express the idea that the support and cooperation of our various stakeholders, Design the SP Wall-Hung Toilet + WASHLET SX, which are geared “kindness must always come first” and state that our goal toward overseas markets. including not only our customers and employees but also our WASHLET RW/SW SP Wall-Hung Toilet + WASHLET SX should be to provide good products and satisfy the customer shareholders, business partners, and local community members. and, by accomplishing that, profit and compensation will It is therefore essential that we remain a company that Received the Red Dot Design Award 2020 for the SMART TOILET NEOREST DH, follow. The Words of Our Founder are positioned at the center WASHLET Instant-type (for overseas market), Wash basin TA (vessel type), Design possess a high sense of ethics and can be relied upon. This Lavatory faucet (single lever) GB series, GF series, and FLOATATION TUB of the Group’s management and represent our unchanging means that we listen closely to the opinions and concerns (Free standing bathtub) Lavatory faucet (single lever) vision. In April 2020, I became TOTO’s 17th president, and my GF series Wash basin TA (vessel type) of our customers and promote honest work in an honest duty is to ensure that this vision, which has been cherished manner. Going forward, we will always make sure to value our Received the GREEN GOOD DESIGN AWARDS by each president before me, is passed down to the next Environment stakeholders as we strive to realize growth together with them. 2020 for the wall-hung auto-flush urinal. generation. Wall Hung Automatic Set of Wall Hung Urinals with Microwave Flushing Urinal Sensors (With target marks) The world currently finds itself in a period of dramatic change, uncertainty and complexity which includes the Received recognition as FY2020 architectural facility technology heritage for Product the SMART TOILET NEOREST EX (TOTO History Museum) COVID-19 pandemic, frequent natural disasters, trade conflict from the Japanese Association of Building Mechanical and Electrical Engineers. NEOREST EX between the United States and China, and the progression of artificial intelligence (AI), the Internet of Things (IoT), and Received FY2020 Intellectual Property Achievement Award at the Ministry of Economy, Noriaki Kiyota Management other digital technologies. Under these circumstances, we are Trade and Industry Awards (Design-Based Management) President, Representative Director once again faced with a fundamental question: "What is the purpose of TOTO’s existence as a company under such drastic

Corporate Profile (As of March 2020) Company Mottos TOTO Group Corporate Philosophy Company Name TOTO LTD. Capital ¥35,579 million Company Mottos represent the thoughts of the founder to be Our corporate philosophy, based on the thoughts of the Headquarters 1-1, Nakashima 2-chome, Kokurakita-ku, Number of Employees Consolidated: 33,554 passed down through the generations. founder to be passed down through the generations, Kitakyushu, Fukuoka, Japan Non-consolidated: 8,169 communicates to all of our stakeholders the purpose for which Establishment May 15, 1917 our company exists, our business domains, and the type of ➃ ➂ ➁ ➀ company we aim to be. More About TOTO (List of links) The TOTO Group strives to be a great company, trusted by people all ➀ Take pride in your work, around the world, and contributing to the betterment of society. TOTO GLOBAL SITE TOTO Museum GALLERY TOTO and strive to do your best To achieve our philosophy, TOTO will: https://www.toto.com https://jp.toto.com/museum/en https://www.toto.com/en/gallerytoto ➁ Quality and Uniformity Create an enriched and more comfortable lifestyle and culture built on our plumbing products. ➂ Service and Trust Pursue customer satisfaction by exceeding expectations with our products and services. ➃ Cooperation and Provide high-quality products and services through ongoing research Prosperity and development. Protect the global environment by conserving finite natural resources and energy. Create an employee friendly work environment that respects the individuality of each employee.

13 TOTO Guide 2020-2021 TOTO Guide 2020-2021 14 TOTO Group Overseas Business Sites (As of April 1, 2020)

U.K. Russia Germany

France Myanmar Korea U.S.A. China India UAE Thailand Taiwan Mexico

Malaysia Philippines

Vietnam Singapore Indonesia

31 sites 18 countries and regions

Group Companies and Main Affiliates (As of April 1, 2020)

Japanese Group Companies Overseas Group Companies

TOTO SANITECHNO LTD. Americas TOTO WASHLET TECHNO LTD. TOTO AMERICAS HOLDINGS, INC. TOTO Bath Create LTD. TOTO U.S.A., Inc. TOTO High Living LTD. TOTO MEXICO, S.A. DE C.V. TOTO AQUATECHNO LTD. SUNAQUA TOTO LTD. Europe TOTO PLATECHNO LTD. TOTO Europe GmbH TOTO Maintenance LTD. TOTO Germany GmbH TOTO AQUAENG LTD. TOTO MTEC LTD. Asia TOTO Kansai Sales LTD. TOTO (CHINA) CO., LTD. TOTO Hokkaido Sales LTD. TOTO (BEIJING) CO., LTD. TOTO Tohoku Sales LTD. NANJIN TOTO CO., LTD. TOTO Chubu Sales LTD. TOTO DALIAN CO., LTD. TOTO Chugoku Sales LTD. TOTO (SHANGHAI) CO., LTD. TOTO Shikoku Sales LTD. TOTO EAST CHINA CO., LTD. TOTO Kyushu Sales LTD. TOTO (FUJIAN) CO., LTD. CERA TRADING LTD. TOTO (GUANGZHOU) CO., LTD. TOTO Remodel Service LTD. TOTO (H.K.) LTD. TOTO Finance LTD. XIAMEN AND LIDO BATHROOM TECHNOLOGY CO., LTD. (Affiliate Company) TOTO INFOM LTD. TAIWAN TOTO CO., LTD. TOTO BUSINETZ LTD. TOTO ASIA OCEANIA PTE. LTD. TOTO LOGICOM LTD. TOTO VIETNAM CO., LTD. TOTO Fine Ceramics LTD. TOTO (THAILAND) CO., LTD. TOTO MATERIA LTD. TOTO INDIA INDUSTRIES PVT. LTD. TOTO OKITSUMO Coatings LTD. TOTO MALAYSIA SDN. BHD. TOTO KOREA LTD. P.T. SURYA TOTO INDONESIA TBK. (Affiliate Company)

TOTO LTD. 1-1, Nakashima 2-chome, Kokurakita-ku, Kitakyushu, Fukuoka, 802-8601, Japan URL: https://www.toto.com

Published in September 2020 No. 736