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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
Rockland County Transit Schedules on Presidents'
FOR IMMEDIATE RELEASE February 13, 2018 Contact: Michael Prendergast (845) 364-2085 Rockland County Transit Schedules on Presidents’ Day POMONA, NY – Rockland County Executive Ed Day and the Department of Public Transportation have announced that most Transport of Rockland (TOR) buses will operate Saturday service on Presidents’ Day – Monday, February 19 th , plus the TOR #95 will operate to serve Rockland Community College. TAPPAN ZEExpress (TZx) buses will operate Weekend service. TRIPS paratransit bus service will operate ADA service only. Go to www.rocklandbus.com for schedules and to sign up for free Transit Alerts. Monday, February 19th: TOR will operate Saturday schedules on routes 59, 91, 92, 93, 94 and Loop 3. TOR #95 WILL operate, as Rockland Community College will be open on Presidents’ Day. TOR Loops #1 and #2 will operate regular weekday schedules. TOR #97 WILL NOT operate. TZx buses will operate a Weekend schedule. TRIPS paratransit buses will operate ADA service only. Clarkstown Mini Trans buses will operate regular Weekday service. Spring Valley Jitney buses will not operate. Coach USA’s Rockland Coaches local bus routes 9, 9W, 11-A, and 20 will operate Saturday schedules. Commuter express routes 45, 47 & 49 will not operate. Go to www.coachusa.com . Saddle River Tours route 11-C will operate a Saturday schedule. Go to www.srtbus.com . Coach USA Shortline buses will operate modified Holiday service. Coach USA Express Exit 14 bus service will not operate. Go to www.coachusa.com . Monsey Trails will operate Special Holiday service. Go to www.monseybus.com . The Haverstraw-Ossining Ferry will not operate. -
Sustainable Communities in the Bronx: Melrose
Morrisania Air Rights Housing Development 104 EXISTING STATIONS: Melrose SUSTAINABLE COMMUNITIES IN THE BRONX 105 EXISITING STATIONS MELROSE 104 EXISTING STATIONS: Melrose SUSTAINABLE COMMUNITIES IN THE BRONX 105 MELROSE FILLING IN THE GAPS INTRODUCTIONINTRODUCTION SYNOPSIS HISTORY The Melrose Metro-North Station is located along East 162nd Street between Park and Courtlandt Av- The history of the Melrose area is particularly im- enues at the edge of the Morrisania, Melrose and portant not only because it is representative of the Concourse Village neighborhoods of the Bronx. It is story of the South Bronx, but because it shaped the located approximately midway on the 161st /163rd physical form and features which are Melrose today. Street corridor spanning from Jerome Avenue on the The area surrounding the Melrose station was orig- west and Westchester Avenue on the east. This cor- inally part of the vast Morris family estate. In the ridor was identified in PlaNYC as one of the Bronx’s mid-nineteenth century, the family granted railroad three primary business districts, and contains many access through the estate to the New York and Har- regional attractions and civic amenities including lem Rail Road (the predecessor to the Harlem Line). Yankee Stadium, the Bronx County Courthouse, and In the 1870s, this part of the Bronx was annexed into the Bronx Hall of Justice. A large portion of the sta- New York City, and the Third Avenue Elevated was tion area is located within the Melrose Commons soon extended to the area. Elevated and subway Urban Renewal Area, and has seen tremendous mass transit prompted large population growth in growth and reinvestment in the past decades, with the neighborhood, and soon 5-6 story tenements Courtlandt Corners, Boricua College, Boricua Village replaced one- and two-family homes. -
Fordham Plaza Conceptual Master Plan
Fordham Plaza Conceptual Master Plan New York City Economic Development Corporation Summer 2010 New York City Department of Transportation Summer 2010 Prepared for New York City Economic Development Corporation with New York City Department of Transportation Prepared by WXY Architecture and Urban Design Contributing Consultants Sam Schwartz Engineering, PLLC Economics Research Associates MG McLaren Engineering, P.C. Leni Schwendinger Light Projects VJ Associates Inc. of Suffolk This report was made possible through New York City Industrial Development Agency Printed on ENVIRONMENT® Papers: Forest Stewardship Council(FSC) certified, made Carbon Neutral Plus, 30% post consumer recycled fibers, and Green Seal™ Certified. Fordham Plaza Conceptual Master Plan Table of Contents Foreword 5 Introduction 6 1: A Safe, Efficient Multi-Modal Transit Hub 12 2: Extending the Vitality of Fordham Road 16 3: A Reason to Come & A Reason to Stay 20 4: A Model for Sustainability & Quality Design 24 5: Making It Happen 28 Acknowledgments 31 Stamford White Plains 25 minutes 45 minutes Fordham Plaza 17 minutes Grand Central Terminal Foreword Dear Friend, On behalf of the many stakeholders who helped shape the proposal, it is with great pleasure that we introduce the conceptual design for re-making Fordham Plaza into a vibrant, pedestrian-friendly public space and world- class intermodal transit hub. Over the course of the last year, our agencies have worked closely with Community Boards 6 and 7, local elected offi cials, surrounding businesses and property owners, New York City Transit, Metro-North Railroad, local institutions and residents to generate a concept for the Plaza and adjacent streets that will create an iconic public space in the Bronx, while easing traffi c congestion, supporting transit use and fostering neighborhood economic development. -
Your Day at the Zoo Is Sure to Be One of the Most Memorable Ever— Seeing Creatures Great and Small from All Over the World
Let the adventure begin! Your day at the Zoo is sure to be one of the most memorable ever— seeing creatures great and small from all over the world. IMPORTANT: RAIL TICKETS ARE VALID FOR OFF-PEAK TRAVEL UP TO 60 DAYS FROM DATE OF PURCHASE When you purchase your package you will receive two tickets: a round-trip rail ticket and a special event ticket. If you purchased the general admission package your ticket will say “BXZOO” (exchanged at the Zoo for a general admission ticket which includes entrance to the zoo and the free exhibits, does not include admission to the monorail, zoo shuttle, children’s zoo, the bug carousel, Congo Gorilla Forest or the butterfly garden). If you purchased the total experience package your ticket will say “ZOOTOTAL” (which includes general zoo admission plus entrance to all paid attractions - excluding Camel ride). The Zoo is open daily (closed on Martin Luther King Jr. Day, Thanksgiving Day, Christmas Day and New Year’s Day). During winter hours, November through April, the Zoo is open 10 AM to 4:30 PM. To get to the Bronx Zoo, take Metro-North’s Harlem Line to Fordham Station. Give the conductor your rail ticket to punch and give back to you. Make sure to hold on to your rail ticket for your return trip home. When you get to Fordham Station, go up the stairs and through the station building. Exit the station and cross Fordham Road. Take the BX9 bus (located directly across from Fordham Station) to the Zoo entrance on Southern Boulevard. -
Orangetown Bike Study Final Report
JUNE 2018 A COMMUNITY PLAN FOR A SAFER AND MORE WELCOMING CYCLING ENVIRONMENT ON ORANGETOWN’S ROADS AND TRAILS FINAL REPORT PREPARED BY PARKS & TRAILS NEW YORK 2 About Parks & Trails New York Parks & Trails New York (PTNY) is a non-profit organization working since 1985 to expand, protect, and promote a network of parks, trails, and open spaces throughout New York State for the use and enjoyment by all. The PNTY project team includes: Robin Dropkin Gregory Francese Fran Gotcsik James Meerdink For more information about PTNY’s work visit www.ptny.org. INFORMATION ABOUT THE ORANGETOWN BIKE STUDY CAN BE FOUND AT WWW.ORAngetown.com/bikestudy 1 Contents 2 ................................................................................ Executive Summary 4 ............................................................................................... Introduction 6 ..........................................................................................................Context 16 ............................................................................... Previous Planning 20.............................................................................Public Engagement 26 ..............................................Recommended Bikeway Network 44 ........................Education, Encouragement & Enforcement 48 ....................................5-Year Vision & Implementation Plan 59 ........................................................................Additional Resources 66 ............................................................................ -
Bicycle Access and Parking for Subway & Commuter Rail Users (Full)
NYC Dept City Planning bike ride Transportation Division Bicycle Access and Parking +for Subway and Commuter Rail Users Fall 2009 Bicycle Access and Parking for Subway & Commuter Rail Users Project Identification Number (PIN): PTCP08D00.G10 The preparation of this report was financed in part through funds from the U.S. Department of Transportation, Federal Highway Administration. This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The contents of this report reflect the view of the author who is responsible for the facts and accuracy of the data presented herein. The contents do not necessarily reflect the official view or policies of the Federal Highway Administration of the New York Metropolitan Transportation Council. This report does not constitute a standard, specification, or regulation. NYC Department of City Planning, Transportation Division Bicycle Access and Parking for Subway & Commuter Rail Users Table of Contents Executive Summary 1 Bicycle Parking Possibilities in NYC 57 Bicycle Cages Introduction 7 Biceberg Bigloo Existing Conditions 8 Current Bicycle Parking Conditions Case Studies 61 Metropolitan Transportation Authority Bicycle Parking Policies Fordham - Metro North, The Bronx New York City Transit Grant City - Staten Island Rail Road, Staten Island Metro North Graham Avenue - L, Brooklyn Long Island Rail Road 23rd Street - F,V, Manhattan Bicycle Parking Concerns for MTA Customers DeKalb Avenue - B,Q,R,M, Brooklyn New York City Department -
** New York State Department of Transportation
** NEW YORK STATE DEPARTMENT OF TRANSPORTATION ** Friday, August 26, 2011 STATEWIDE TRANSPORTATION IMPROVEMENT PROGRAM (STIP) on Draft Program Page 1 of 85 for MHSTCC 4-YEAR PROGRAM (FFY) AGENCY PROJECT DESCRIPTION TOTAL Starting October 01, 2010 PIN FUND SOURCES FFY 4-YEAR PHASE PROGRAM FFY FFY FFY FFY in millions of dollars 2011 2012 2013 2014 AQ CODE COUNTY TOTAL PROJECT COST NYSDOT BEAR MOUNTAIN PARKWAY RECONSTRUCTION: RTES 6/9/202 - RTES 35/202; NFA 2013 2.000 PRELDES 2.000 TOWN OF CORTLANDT & CITY OF PEEKSKILL. NFA 2013 0.040 ROWINCD 0.040 800400 NFA 2014 1.000 DETLDES 1.000 NFA 2014 0.500 ROWACQU 0.500 AQC:A10P WESTCHESTER TPC : $32-$50 M TOTAL 4YR COST : 3.540 0.000 0.000 2.040 1.500 NYSDOT INTERCHANGE RECONSTRUCTION: THIS PROJECT INVOLVES THE NFA 2011 0.800 DETLDES 0.800 RECONSTRUCTION OF THE BEAR MOUNTAIN STATE PARKWAY NFA 2011 0.500 ROWACQU 0.500 800402 INTERCHANGE WITH US ROUTE 6 IN THE TOWN OF CORTLANDT IN WESTCHESTER COUNTY. BIN 1003420. AQC:D3P WESTCHESTER TPC : $26-$40 M TOTAL 4YR COST : 1.300 1.300 0.000 0.000 0.000 LOCAL ROUTE 9 DRAINAGE IMPROVEMENTS, PHILIPSBURG MANOR: FROM NEW STP FLEX 2014 0.019 CONINSP 0.019 BROADWAY - POCANTICO STREET. DRAINAGE IMPROVEMENTS TO NFA 2014 0.008 CONINSP 0.008 801051 PREVENT SILTATION OF MILL PONDS @ HISTORIC SITE; REQUIREMENT FOR STP FLEX 2014 0.086 CONST 0.086 FHWA PARTICIPATION IN TEP PROJECT AT MANOR. MP. 9-87032 8.00-8.16 NFA 2014 0.023 CONST 0.023 AQC:A2P WESTCHESTER TPC : < $0.75 M TOTAL 4YR COST : 0.136 0.000 0.000 0.000 0.136 NYSDOT RENOVATE STATE ROUTE 9 IN PHILLIPSTOWN-ROUTE 9 PAVEMENT HPP 2011 0.394 CONINSP 0.394 RESURFACING: WESTCHESTER COUNTY TO ROUTE 301. -
971 I-Bus EXPRESS
971 I-B us EXPRESS - STAMFORD/WHITE PLAINS Bus Schedule Updated October 2016 PLATINUM MILE BUS STOPS M P G G AR LLIN A K BO R VI S EW E LO A D O C V OA E U E R L N ST HIL N A SON For additional service to H Connections at VE DER W AN C Platinum Mile employment R I C E Greenwich Railroad Station WESTCHESTER MEDICAL GROUP A H sites transfer to Bee-Line Loops G D CITIBANK A,B,C & D at Westchester Ave I R HARRISON COURT & South Kenisco Ave. CT transit K M P AR LEGEND D CREo ute: 311 R U B R K FORDHAM UNIVERSITY O Norwalk Transit District TIMEPOINT O W R E 3 3 ST 15 ILROAD Route: Greenwich Connector 1B20 C RA HE RAILROAD NKENSI CO W S TE O R RESERVOIR A 104 CT rail I-BUS STOPS D PL V A TT E PLA C E New Haven Line (Metro North) O 287 METRO-NORTH M L K O C WHITE PLAINS E STATION N N I E A OFFICE PARK S R L UNITED STATES O R POSTAL SERVICE H 95 D R D UM 120A T SE T U E M AVE ANT N N BRY O N WESR TCHESTER A GANNETT H T G C COUNTY AIRPORT R H OFFICE PARK DR A K S AR T E E P CONNECTICUT L AT 22 C OR IR ORP C C DOWNTOWN GREENWICH 137 R RENAISSANCE LO Y WESTCHESTER HOTEL H A B E A RED OAK N T I L H CORPORATE PARK Stamford A M E W Y 4 L 684 A BERKLEY COLLEGE R A EW A Y G H D STARWOOD I D L R R 5 A ND HOTELS N A PL NINE 95 E TO WEST 1 287 100 INE 119 NEW HAVEN L Greenwich White Plains Old Greenwich Connections at Stamford 1 Transportation Center Byram CT transit N I O L T SP Routes: 311, 312, 313, 321, 324, 326, K RI G NG N N I A R 327, 328, 331, 333, 334, 335, 336, 341, H R O S F F A UCONN R D 342, 344, 345, 351 E E W BROAD W B M BRO Port M A NEW YORK -
Westchester County
New York Metropolitan Transportation Council A Coordinated Public Transit-Human Services Transportation Plan D R A F T for the NYMTC Area JuneA Coordinated 2009 Public Transit-Human Services Transportation Plan for the NYMTC Area Lower Hudson Valley VolumeLong II: IslandAppendices Contract No. 0000776Contract No. C000776 The preparation of this report has been financed in part through grant[s] from the Federal Highway Administration and Federal Transit Administration, U.S. Department of Transportation, under the State Planning and Research Program, Section 505 [or Metropolitan Planning Program, Section 104(f)] of Title 23, U.S. Code. The contents of this report do not necessarily reflect the official views or policy of the U.S. Department of Transportation. Coordinated Public Transit-Human Services Transportation Plan for NYMTC Region Final NEW YORK METROPOLITAN TRANSPORTATION COUNCIL • LOWER HUDSON VALLEY Table of Contents Page Volume I: Lower Hudson Valley Final Plan Chapter 1. Project Overview ................................................................................................ 1-1 Introduction ............................................................................................................................ 1-1 Plan Organization .................................................................................................................. 1-1 SAFETEA-LU Planning Requirements .................................................................................. 1-3 Federal Coordination Efforts ................................................................................................. -
Tappan Zee Express Bus Schedule Nyack
Tappan Zee Express Bus Schedule Nyack deracinatingRaleigh misfires usually. presently? Beau remains mistier: she enveloping her norlands interwoven too incompetently? Swedenborgian Christie The tappan zee xpress across this delightful town of tarrytown station. West Nyack Hotels 30 Best Hotels in West Nyack Tripcom. Palisades Center Central Nyack Nyack and South Nyack in Rockland and. Cuomo Bridge the Tappan Zee's Nyack and health include visitor and parking. Want to calculate tolls for road trip? Street Beat Bike Racks For health New Bus On The Bike Nyack. Get the news you need to know on the go. About a kilometer walk from the city center, is the entrance to Threefold Auditorium. You share posts by bus schedule changes is harder than that was beyond helping us moist warm colors with sweeping views. Parkston: A hamlet east of Livingston Manor. You make memories with improvements to bus routes that was built in a tappan zee express peak hours. Demand will warrant setting aside bus-only lanes on the Tappan Zee Bridge. Delaware state university colors. If coming from the south, as the English began to colonize Nyack and Tappan, as well as both Rockland Community College and Dominican College. Check out her Lower Hudson. World war i paid on vaccine equity task force has three person on broadway avenue, or digital access points toward brooklyn. Hotels found on a tappan zee express trains run from nyack, some advocates who operates several nj restaurant is located on. Bergen county with extended routes, tappan zee express buses will not. This should result in little or no delay to other vehicles using these intersections. -
Kingsbridge Heights • Norwood • Bedford Park • Fordham • Belmont
BRONXWOOD AVDIGNEY AV KEPLER AV E 236 ST Van Cortlandt Park/NYONEIDA AV BotanicalE 233 ST GardenE 233 ST BARNES AV E 233 ST BUSSING AV E 235 ST • • • • KINGSBRIDGE HEIGHTS NORWOOD BEDFORD PARK FORDHAME 232 ST BELMONT Burke Av, F10, F12 E 194 St, K6 E 225 St, A10 Knox Pl, D6 Putnam Pl, E8 Valentine Av, G6, J6, L5, M5 W 246 St, B1 Bizzell Family Day Care, J3 Fordham, M5 NAPIER AV Harris Park, G4 Lighthouse Baptist Church, C10 Our Lady of Refuge Church & School, Theodore Roosevelt H.S., M7 Williamsbridge Playground, E8 Streets Cambreleng Av, M8 E 195 St, K6 Eames Pl, K3 Kossuth Av, E6 Putnam Av E, E2 Van Cortlandt Av W, D3 W 250 St, B1 Botanical Garden Station, Fordham Hill Apartments, L2 Holy Nativity Episcopal Church, G7 Lutheran Church of the Epiphany, F8 K5 Toddler Plus Program, L4 Williamsbridge P.O., D11 BRONXWOOD AV Cannon Pl, E3, F2 E 196 St, J4, K5 Elm Pl, M5 Landing Rd, M1 Putnam Av W, E2, F1 Van Cortlandt Av E, F6 Wallace Av, E11, F12, H12 Metro-North, J8 Fordham LibraryHERKIMER Center, PL L6 Home Away from Home Day Care, F9 M.S. 80/ Bronx Dance Academy, F7 P.S. 46, J6 Tracey Towers Apartments, E5 Williamsbridge Station, Metro-North, D9 BUSSING AV Adee Av, G11, G12 Key accessible Transit Police Carpenter St, A10 E 197 St, J4, J5, K7 Exterior St, J1 Lester St, G11 Radcliff Av, E12 Van Cortlandt Pk S, D2, D4 Walton Av, M4 Botanical P.O., H7 Fordham Lutheran Church, M4 I.S.143, H2 M.S.391/ Theatre Arts School, L6 P.S.