2013 Annual Report 2013 Annual Report

2013 Annual Report 2013 ANNUAL REPORT ÍNDICE 1. LETTERS FROM THE CHAIRMAN AND THE CEO 4 2. OUR COMPANY 8 2.1. Data 9 2.2. Historical Overview 10 2.3. 2013: Milestones and Awards 14 2.4. Metro Strategic Priorities 25 2.5. Industrial Sector 27 2.6. Activities and Business 28 2.7. Financial Activities 39 2.8. Strategic Analysis: Risk Factors 39 2.9. Investment Plans 42 3. CORPORATE GOVERNANCE 47 3.1. Description of the Organization 48 3.2. Organization Chart 48 3.3. Board 49 3.4. Executives 53 4. OWNERSHIP AND SHARES 56 4.1. Ownership 57 4.2. Dividends Policy 58 5. SUBSIDIARIES, ASSOCIATED COMPANIES, AND INVESTMENTS IN OTHER COMPANIES 59 6. ASSOCIATES 62 6.1. taffing 63 6.2. Education and Training 63 6.3. Labor Relations 64 7. SUSTAINABILITY 66 7.1. Environment 68 7.2. City and Community 70 8. ESSENTIAL FACTS 73 9. FINANCIAL MANAGEMENT 77 9.1. Presentation of Financial Statements 79 9.2. Analysis of Financial Statements 80 10. FINANCIAL REPORTS 93 Independent Auditors’ Report 96 Financial Statements 98 Notes to the Financial Statements 103 11. DISCLAIMER 162 2 Letters from the 01 Chairman and the CEO 2013 ANNUAL REPORT LETTERS FROM THE CHAIRMAN AND THE CEO Letter from the Chairman Santiago today is a growing and developing city, full of challenges, and it is impossible to conceive Santiago functioning without Metro. 2013 was a good example of this, with figures confirming once again that our network continues to be the backbone of the capital´s public transport system. Last year we carried more than 667 million passengers, a historical flow that shows how, for some time now, Metro has become accessible to many more people. That is why we have continued working hard in search for new solutions, innovating, optimizing our available resources, aiming to improve and grow, and always seeking to respond to the increasing needs of our passengers. For that reason, 2013 was a year that marked a strategic shift in our way of working, since we designed and implemented a Service Strategy. This is an innovative experience among metros around the world, and aims for decisions to be made focusing on passengers and their travel experience. Accordingly, this year we were also entrusted with the leadership in Bip! Card administration for the entire city. The aim is to make improvements to the load and distribution system, both in our network as well as aboveground, in this way contributing to users’ life quality and enhancing the public transport system. However, what is important is that each improvement be implemented without neglecting the efficient use of our resources, since sustainability is a pillar of our management. Thanks to this approach, today markets recognize Metro as a Company that enjoys a good reputation: responsible, efficient, and reliable, that meets its commitments. All of this has allowed us to materialize one of the greatest financial milestones in our history: for the first time, issue a global bond. This bond, for USD 500 million, is ear-marked for financing the new Lines project and leaves Metro in a good position for resorting to international financing should this be required for future development. For our efforts are focused not only on the present, but also the future. That is why 2013 was the starting-point for many of the works for new Lines 3 and 6, the most ambitious challenge in our history, and which will enable us to add another 37 kilometers to the Santiago network. We aspire to grow and 4 2013 ANNUAL REPORT integrate more people to the city, but we want this process to be harmonious, respectful of the surroundings and the community. In addition to moving ahead with our construction work, this year we also launched major international tenders for the new Lines project, achieving optimal results both from the financial viewpoint as well as the technical quality offered, which will ultimately benefit our customers. We know, however, that we cannot be complacent with what we have achie- ved, and we know we must take-on new challenges, such as moving ahead in maximizing network capacity and infrastructure, strengthening our passenger information system, and continuing to make improvements to the service. Why? Because we are aware that people expect a lot from Metro. This, far from discouraging us, motivates us to continue working and everyday deliver a more efficient and welcoming service. And we do this because we have a major responsibility: to make Santiago a better city, with a better Metro, and happier citizens. Fernando Cañas Berkowitz Chairman of the Board 5 2013 ANNUAL REPORT Letter from the CEO To our stakeholders: 2013 was a busy year, with major challenges to be faced by Metro. Our balance sheet is positive. We made improvements to the service, we made progress in constructing new lines, and we improved our operational indi- cators, with our main focus on passengers. To draw closer to passengers and improve their travel experience, we have continued to strengthen communication channels and the passenger information system. We installed screens displaying real time information on Line 4 and 4A platforms, and also launched the Metro Mobile App for de- vices with iOs and Android operating systems. We also updated the public address systems in our trains and we provided information via social media networks, among other initiatives. We worked hard to improve our service standards, and were successful. Our overall rate for disruptions lasting more than five minutes −in other words, those which users notice most− decreased by 26.4%, positioning us among the most regular metro systems in the world. In addition to this, our passengers experienced safer journeys with the ac- cident rate decreasing by 9.1%, strengthening efforts to provide an efficient and safe service, as we intended. One of our priorities continues to be improving travel. To meet our users’ needs and improve their travel experience, we finished incorporating 14 new trains with air conditioning to Line 1 in 2013 and we started fitting out the rest of the fleet. Santiago residents continue to prefer the Metro as their means of public transport. Of all journeys made in the capital, 61% are by metro. We know that we are the backbone of transport in the city, and this brings great responsibility. That is why we are working hard to implement our Sustainability Strategy across the organization. In 2013, the Board of Directors approved our Sustainability Policy and Corporate Social Responsibility Policy which state how the entire Company should operate. 6 2013 ANNUAL REPORT We have made commitments to different stakeholders, and which are ba- sed on different social, economic and environmental aspects as outlined in this report. There are also urban-related aspects, which are particularly important in the case of the Metro. In terms of our projects, we are still progressing with the largest construction project to date. At December 2013, we had completed 13% of construction work for Lines 3 and 6, which will connect five new districts to the Me- tro network. This is a project that challenges us both in terms of efficiency and in terms of innovations for a more sustainable Metro. Expansion of the Metro network undoubtedly entails many benefits for residents in the city. However, it also generates some negative externalities. That is why we reached out to the communities and established good prac- tices with our neighbors. We also set up permanent technical committees with each of the municipalities involved. If our construction work affected travel in the city, we launched information campaigns for the different members of the general public, as is the case for works in Bandera and Suecia streets. In the latter case, we set deadlines and improved the quality of infrastructure. Lastly, 2013 was a year when we demonstrated, once again, the ability and commitment of Metro workers, who work every day and night, determined to provide a better travel experience and to bring millions of residents in Santiago closer to their families and destinations. We are pleased with the work carried out by the entire Metro team, and for their commitment and motivation to make Santiago a better city. Ramón Cañas Cambiaso Chief Executive Officer 7 02 Our Company 2013 ANNUAL REPORT OUR COMPANY 2.1. Data Name: Empresa de Transporte de Pasajeros Metro S.A. Assumed name: Metro S.A. Type: Public Limited Company Address: Avda. Libertador Bernardo O’Higgins Nº 1414, Santiago ID No.: 61219000-3 National Securities Register No.: 0421, of 22 September 1992 External Auditors: Ernst & Young Servicios Profesionales de Auditoría y Asesoría Ltda. Public deed dated 24 January 1990, INSTRUMENTS OF INCORPORATION Incorporation: executed before Raul Undurraga Laso, Notary Public. Law Nº 18.772, published in the Official Gazette dated 28 January 1989, and which established regulations to The abstract was published in the Official Gazette on transform Dirección General de Metro -until then in the 25 January 1990. An amendment was published in the purview of the Ministry of Public Works- into a public li- Official Gazette on 26 January 1990. mited Company. Law No.18772 was amended by Article 55 of Law No. 18899, published in the Official Gazette Registration: The Company was registered under folio dated 30 December 1989, and by Article 3, Letter a), of 2681 Nº 1427 in the Commercial Registry at the Santia- Law No.19046, published in the Official Gazette on 20 go Property Registry Office. February 1991. ADDRESSES Workshops Head Office Head Office: Avda. Libertador Bernardo Neptuno: Avda. Dorsal Nº 6252 O’Higgins Nº 1414 District: Lo Prado City: Santiago de Chile Telephone: (562) 2937 2490 District: Santiago Telephone: (562) 2937 3000 – 2937 2000 Lo Ovalle: Callejón Lo Ovalle Nº 192 Website: www.metro.cl District: San Miguel E-mail: [email protected] Telephone: (562) 2 937 2975 San Eugenio: San Eugenio Nº 997 District: Ñuñoa Telephone: (562) 2937 2979 Puente Alto: La Balanza Nº 1018 District: Puente Alto Telephone: (562) 2937 7357 9 2013 ANNUAL REPORT 2.2.

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