Parking Annual Report 2011-12 Parking Annual Report 2011/ 2012
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Parking Annual Report 2011-12 Parking Annual Report 2011/ 2012 1 Parking Annual Report 2011-12 Foreword This year’s report explains“ that online renewals are now Contents Page available for resident, Foreward 3 trader and business 1 Overview 5 permits and sets out 2 New Resident Parking Schemes 9 the timetable for the 3 Permits 11 online renewal of 4 Enforcement 15 other permit types 5 Static CCTV and Postal Penalty Charge Notice Enforcement 19 ” 6 Bus Lane Enforcement Update 21 7 Challenges representation and appeals 25 8 Keeping in touch 29 It is my pleasure to introduce our fourth Parking The number of parking Penalty Charge Notices 9 Signs and Lines Maintenance 31 Annual Report. One of the aims of the Parking issued in Brighton & Hove increased slightly this 10 Off Street Car Parks 33 Annual Report is to provide information to year from 109,000 to 116,000. This follows 6 11 Freedom of Information & Complaints 35 the public about the objectives, priorities and years of falling PCN numbers. As in previous challenges of managing parking in our city. reports, we explain how surplus income from 12 Financial Information 39 parking is spent: providing free bus passes I am pleased to note that Parking Services for the elderly and disabled as well as a range Appendices continues to develop services in an innovative of transport and public realm improvement 1 Parking in the press 41 way and in response to public feedback. Last projects. 2 Parking charges for off-street and other areas operated 43 year’s report included a survey showing that by Brighton & Hove 65% of people wanted to renew their permit If you have any questions or comments about online. This year’s report explains that online our Parking Annual Report please let us know 3 Cancellations by reason 2011/12 47 renewals are now available for resident, trader by telephoning our Parking Information Centre 4 Civil Enforcement Officers Contravention Code of Practice 49 and business permits and sets out the timetable on 01273 296622, emailing us at parking@ 5 Code of Practice for Postal Penalty Charge Notices 55 for the online renewal of other permit types. As brighton-hove.gov.uk or alternatively by posting well as representing good customer service this your comments on our facebook or twitter type of initiative also helps to reduce traffic as pages: Glossary of Terms 57 residents no longer need to travel to the Parking www.facebook.com/transportandparking and Information Centre. www.twitter.com/bhcc_transport Parking Services objective to ‘reduce congestion Thank you for taking the time to read our and keep traffic moving’ is also being met 2011-12 Parking Annual Report. through a range of policy and operational initiatives including the introduction of static CCTV enforcement on key routes into the city such as London Road, Lewes Road and the Cllr Ian Davey North Street / Western Road corridor. Chair of the Transport Committee Foreward 3 Parking Annual Parking Annual Report 2011-12 Report 2011-12 Parking plays a vital“ role in support of the city’s Tourism Strategy and managing the city’s gateways which are the first arrival point for all those coming Chapter to enjoy all that Brighton & Hove 1 has to offer ” Parking controls in Brighton & Hove are essential to keep traffic moving and provide Overview access for residents, visitors and businesses. Parts of the city are amongst the most densely populated in the country. The population is estimated to increase to 283,700 by 2026 so pressure on limited parking space will continue What we are doing to meet the to increase. Brighton & Hove is also a major tourist destination with eight million visitors objective of reducing congestion annually. Parking plays a vital role in support of and keeping traffic moving? the city’s Tourism Strategy and managing the • Surplus income from Civil Parking city’s gateways which are the first arrival point Enforcement is being spent on providing for all those coming to enjoy all that Brighton free bus passes for the elderly and disabled & Hove has to offer. Balancing the needs of reducing the need for car use amongst these residents, visitors and businesses is key to groups. sustainable economic growth and success. • The road layout on the A259 is being Our Parking Policy objectives are to: reconfigured to improve access in and out of the Regency Square (west) car park and • Reduce congestion and reduce queues of stationery vehicles waiting keep traffic moving to enter the car park. This is being paid for with surplus parking enforcement income. • Provide access safely to those that need it most • CCTV parking enforcement is being used for the first time to improve road traffic safety • Deliver excellent customer service and discourage inconsiderate parking which 4 Overview 5 Parking Annual Parking Annual Report 2011-12 Report 2011-12 causes delays and congestion in three of How will we know if • We monitor how long it takes us to answer our busiest routes into the city, Lewes Road, we’re making progress? calls and how many calls from the public An integrated and London road and the North Street / Western • We have regular meetings with disabled are abandoned before we can reply. Both “accessible transport Road corridor. groups and stakeholders in the city to learn of measures have improved over the past year any issues and see what we can do to resolve with the number of abandoned calls being system that enables • The Local Transport Plan was agreed in May them. For example we have set up a system reduced from 25 per day to 5 per day. people to travel around 2011 and contains a range of initiatives and whereby blue badge holders can continue to and access services measures to help achieve this objective http:// benefit from the scheme whilst waiting for a • We will publish the time it takes us to respond bit.ly/ltp3_part_a replacement badge to be delivered under the to appeals and representations in our annual as safely and freely new national blue badge scheme. report and the number of complaints we have as possible while How will we know if received about our service. minimising damage to we’re making progress? • We work with Sussex Police to combat blue • We will be monitoring the amount of time badge misuse and thefts and as reported in the environment and it takes a vehicle to travel set distances last years report have seen a 25% drop in blue contributing to a safer, within the city e.g. a vehicle will be logged badge thefts. cleaner, quieter and at Patcham and again at Regency Square car healthier city park. Over time these readings will provide What are we doing to meet the ” an accurate picture of travel times and objective of delivering excellent congestion at different times of the week and customer service? weekends. The table below shows the scale of the parking operation in Brighton & Hove. • We carry out regular surveys of our customers Brighton & Hove City Council’s 2011/12 2010/11 2009/10 2008/09 • We will continue to monitor air quality in the to measure satisfaction and identify issues parking operation city for more information http://bit.ly/bhcc_ that are important. For example in last year’s air_quality Annual Report we included a survey where On street parking spaces 25,213 25,039 23,333 22,031 65% of residents said they would prefer to Off street parking spaces 2,490 2,490 2,490 2,490 What are we doing to meet the renew their permit online. In response to this Pay & display only bays 929 929 903 534 objective of providing access safely we now have an online permit renewal service. Permit only bays 12,830 12,830 11,696 11,554 to those that need it most? • Our facebook and twitter pages are available Shared bays (permit and pay & display) 9,553 9,553 9,127 8,918 • We have been working to reduce thefts to raise issues publicly about our services. Disabled bays 571 571 511 464 of blue badges and misuse of blue badges Other bays 618 618 558 549 by non blue badge holders by providing • Following improvements to our web pages Number of vehicle removed 956 1,057 1,268 1,073 information to Civil Enforcement Officers on the majority of our calls have been handled by Bays suspended during the year 4,089 4,003 4,081 3,735 their handheld computers. the Contact Centre for the past year. On street Penalty Charge Notices issued 116,097 109,275 116,369 129,837 • At the start of last year we implemented How will we know if Items of correspondence received 35,284 35,856 37,716 43,472 Department of Transport recommendations we’re making progress? Resident permits issued 22,542 22,583 20,783 19,885 and provide independent assessments of blue • We will continue asking for feedback on Resident Visitor permits issued 509,100 422,583 319,820 345,581 badge eligibility. our services and measuring against previous Blue Badges on issue 12,967 13,265 11,978 13,000 results. • We will measure the take up of new facilities like online permits. Within the first few months of introducing the facility to renew permits online up to half our customers renewing their permit have done so online. 6 Chapter 1 Overview 7 Parking Annual Parking Annual Report 2011-12 Report 2011-12 Local Local Transport Plan 3 Transport 2011 Plan Brighton & Hove Brighton & Hove’s third Local Transport Plan was “ approved by the council in May 2011 Albion Football You can find it here: http://bit.ly/ltp3_part_a Club..