Statement of Work for the Main Terminal Baggage Handling Systems Operation and Maintenance Services at Washington Dulles International Airport
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Wayfinding at Airports
WAYFINDING AT AIRPORTS – a LAirA Project Report - LAirA is financially supported by the European Union’s Interreg Central Europe programme, which is a European cohesion policy programme that encourages cooperation beyond borders. LAirA is a 30-months project (2017-2019), with a total budget of €2.3 million. LAirA PROJECT 2019 © All images courtesy of Transporting Cities Ltd. Printed on recycled paper Print and layout: Airport Regions Conference airportregions.org info@ airportregions.org TABLE OF CONTENTS 5 INTRODUCTION 5 LAirA Project in a nutshell 5 Executive summary 7 PART 1: WHAT IS WAYFINDING AT AIRPORTS 7 1.1 Airport passenger types 7 1.2 The context of wayfinding at airports 10 1.3 Wayfinding access to public transport around the world 10 1.4 Wayfinding to deliver an exemplary journey through the airport 11 1.4.1 First step: Orientating the passenger 11 1.4.2 Promoting public transport and introducing the iconography 12 1.4.3 Making the association to the transport destination 13 1.4.4 Avoiding the moment of doubt when emerging into the public area 13 1.4.5 Using icons to lead the way through the terminal 15 1.4.6 Providing reassurance along the way 15 1.4.7 Identifying the transport destination 16 1.4.8 Draw a picture for complicated transport connections 17 PART 2: PRINCIPLES OF WAYFINDING 17 2.1 The ideal journey to public transport 17 2.2 Identifying the principles of wayfinding 20 PART 3: WAYFINDING IN LAIRA REGIONS OR FUNCTIONAL URBAN AREAS 20 3.1 LAirA partners and the principles of wayfinding 20 3.2 Partner questionnaire 20 3.3 Analysis of questionnaire responses 22 PART 4: CONCLUSION 22 4.1 Capitalising on transport investment 22 4.2 Wayfinding and access to airports 23 4.3 Conclusion and recommendation INTRODUCTION LAirA project in a nutshell Executive summary LAirA (Landside Airport Accessibility) addresses the This report considers the theme of wayfinding at specific and significant challenge of the multimodal, airports. -
Baggage Report 2011
Baggage Report 2011 Specialists in air transport communications and IT solutions Baggage Report 2011 2 SITA Baggage Report 2011 Baggage Report 2011 Preface It has been a difficult year for all those Nonetheless, the air transport industry related to the cost of getting it back to involved in the air transport industry’s responded remarkably well. It is clear its owner. SITA, as the global operator response to the great logistical that improvements in technology, the of the tracking and tracing service for challenge of making sure that over two increasing deployment of baggage lost baggage continues to play its part, billion passengers’ bags get on the sortation systems and IATA’s Baggage innovating and bringing new improved right planes and are delivered to the Improvement Program are having an baggage management solutions to the right carousels in reasonable time for impact on keeping down the numbers market like BagSmart which we have collection by their owners. of bags mishandled. While there was already tested successfully at London a rise in the absolute number of bags Heathrow with the Star Alliance. It will Airlines, airports and ground handlers mishandled, this had to be expected be widely available in 2011 and is the respond to this task with the minimum in the circumstances. However, the first web-based application in the air of fuss but all were put to a severe test long-term trend shows the industry is transport industry that can warn of last year as passenger volumes rose for driving down overall mishandling rates potential baggage mishandlings the first time in two years and nature as it brings knowledge, experience and before they occur. -
Easy-Peasy Self-Service Bag Tagging About 14 Million Easyjet Passengers Flying in and out of Gatwick Airport Choose to Use the Self-Service Bag-Drop System
Company insight > Routes Company insight > Routes Easy-peasy self-service bag tagging About 14 million easyJet passengers flying in and out of Gatwick Airport choose to use the self-service bag-drop system. Considering that the airline introduced it just two and a half years ago, the uptake has been swift. Thomas Doogan, ground-operations customer experience manager at easyJet, speaks about the shift in passenger behaviour and the role eezeetags is playing in the airline’s innovation. client convenience, intends to raise that to 45% by the end of 2017, and to 70% by the end of 2018. There have been major benefits, not least in efficiency, says Doogan. “The perception of our friendliness by customers has increased by 10% and that is in the top two boxes – people who are ‘very satisfied’ and ‘extremely satisfied’.” As airports seek to streamline passenger flow, self-service facilities offer smoother, stress-free operations for travellers. The customers’ praise is attributable to the ground crew’s new-found freedom. Previously, the crew had to training on how to effectively use. These were comparatively “By really understanding each customer, we found the dedicate time and energy to tagging baggage in addition to complex and, therefore, left to the airline staff to apply. best solution for everyone and, therefore, the best overall interacting with customers. Now, its sole focus is greeting “We cannot expect passengers using a modern bag-drop solution for all travellers.” self-service passengers and being on hand to assist those system to apply a bag tag that was designed 40 years ago and While easyJet can lay claim to the title of kick-starter of in need of help to navigate the new system, which doesn’t meant to be applied by a trained agent,” stresses Vrieling. -
AIRLINE REQUIREMENTS for DESIGN TENANT DEVELOPMENT GUIDELINES Copyright ©2015 by Denver International Airport
AIRLINE REQUIREMENTS FOR DESIGN TENANT DEVELOPMENT GUIDELINES Copyright ©2015 by Denver International Airport All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the permission in writing from the publisher. Printed in the United States of America 2 Table of Contents The Jeppesen Terminal .................................................................................................................................................................................................................... 5 Terminal East and West Sides ...................................................................................................................................................................................................... 6 Levels of the Terminal ................................................................................................................................................................................................................. 6 Door Numbers ............................................................................................................................................................................................................................. 6 Hotel and Transit Center ................................................................................................................................................................................................................ -
Employee Travel Center in Atlanta
Delta’s Employee Travel Center in Atlanta Delta has several initiatives underway in Atlanta intended to improve customer service by adding choice, convenience, and efficiency. This includes physical changes to the Delta facilities at Atlanta’s Hartsfield- Jackson airport, designed to improve our customers’ experience, and include: • An Employee Travel Center (ETC) for Positive Space and non-rev travel which will result in more lobby space in the Atlanta airport for our customers’ use. • A redesigned portion of Delta’s international lobby area to better serve our customers. • Additional kiosks to facilitate a fast and efficient customer check-in. • Enhanced kiosks capabilities to include international check-in supporting international growth. • Additional check-in positions both inside and outside for fast and efficient check-in from wherever the customer chooses. • Additional baggage positions for added customer convenience • Programmable ‘over the counter’ signage to facilitate customer communications. This communication brief deals specifically with the Employee Travel Center in Atlanta. Details Employees will be required to use the ETC in Atlanta for all of their travel – both Positive Space and non- rev, and for all Buddy Pass travel in order to make the lobby area and lobby kiosks available to revenue passengers. The Employee Travel Center (ETC) will be located directly across from Baggage Carousel #1. The Employee Travel Center will equipped with four work stations for TravelNet access, four kiosks and a bag tag printer. This will allow NRSA travelers to list passengers, change reservations, activate stand-by and check baggage, all in one dedicated location. The center will be staffed with Delta agents for those who need further assistance. -
RFID for Baggage Handling and Tracking
RFID for Baggage Handling and Tracking Whitepaper Author Kristine P. Koldkjær, Lyngsoe Systems EXECUTIVE SUMMARY With potential savings of 20 cents for every 10 cents4 spent on implementing RFID for baggage handling and tracking, now is the time to realize the benefits and close the gap in baggage performance. RFID technology is expected to reduce mishandling rates for baggage by 25%4, which means large savings for airlines, and just as importantly, a better passenger experience. Barcode read rates on transfer bags are still found to be at 60-70%, so a large share of bags need to be handled twice and take up capacity. Due to the expected increase in doubling passenger numbers within the next 15 years1, new technology is required to support the industry with their baggage handling solutions. RFID has proven read rates of 99.9% in baggage handling and is the most reliable and cost-effective technology to increase capacity and improve the baggage handling process. Delta Airlines was the first airline to take the step into full RFID implementation for baggage handling in the airline industry, and it is no longer a matter of whether to go for RFID, but a matter of when. Airlines waiting too long will fall behind in the race to provide increased passenger services, better baggage handling, improved security and lower operational costs. 2 | RFID for Baggage Handling and Tracking WHY RFID TECHNOLOGY FOR BAGGAGE HANDLING AND TRACKING? TRACK MY BAG With the rapid development of technologies such as mobile apps, customers now require more information from companies with which they have dealings. -
DCS Customer Management Course Guide
DCS Customer Management Course Guide Table of Contents Before You Start ...................................................................................... 1 What's New in this Course Guide .......................................................... 2 Chapter 1 Getting Started......................................................................................... 3 What Is Customer Management? .......................................................... 3 Security Restrictions .............................................................................. 5 How to Sign In to Customer Management............................................. 6 How to Set Advanced Sign-in Parameters ............................................ 7 How to Sign Out and Close Customer Management........................... 10 How to Open an Application ................................................................ 10 How to Close an Application................................................................ 11 How to Set the Default Carrier............................................................. 12 How to Use the Customer Management GUI: Title Bar and Resize Controls ............................................................................................... 13 How to Use the Customer Management GUI: Menus ......................... 14 How to Use the Customer Management GUI: Screen Features ......... 17 How to Use the Customer Management GUI: Navigation and Shortcuts ............................................................................................................ -
Elimination Or Reduction of Baggage Recheck for Arriving International Passengers TRB
96+ pages; Perfect Bind with SPINE COPY or 65–95 pages; Perfect Bind (NO SPINE COPY) REQUESTED ADDRESS SERVICE Washington, DC 20001 500 Fifth Street, NW BOARD TRANSPORTATION RESEARCH ACRP Report 61 AIRPORT COOPERATIVE RESEARCH Elimination or Reduction of Baggage Recheck for Arriving International Passengers ACRP PROGRAM REPORT 61 Sponsored by the Federal Aviation Administration Elimination or Reduction of Baggage Recheck for Arriving International Passengers Washington, DC Permit No. 8970 ISBN 978-0-309-21395-0 Non-profit Org. U.S. Postage 9 0 0 0 0 PAID TRB 9 780309 213950 ACRP OVERSIGHT COMMITTEE* TRANSPORTATION RESEARCH BOARD 2012 EXECUTIVE COMMITTEE* Abbreviations and acronyms used without definitions in TRB publications: CHAIR OFFICERS AAAE American Association of Airport Executives James Wilding CHAIR: Sandra Rosenbloom, Professor of Planning, University of Arizona, Tucson AASHO American Association of State Highway Officials Metropolitan Washington Airports Authority VICE CHAIR: Deborah H. Butler, Executive Vice President, Planning, and CIO, Norfolk Southern AASHTO American Association of State Highway and Transportation Officials (retired) Corporation, Norfolk, VA ACI–NA Airports Council International–North America EXECUTIVE DIRECTOR: Robert E. Skinner, Jr., Transportation Research Board ACRP Airport Cooperative Research Program VICE CHAIR ADA Americans with Disabilities Act Jeff Hamiel MEMBERS APTA American Public Transportation Association Minneapolis–St. Paul J. Barry Barker, Executive Director, Transit Authority of River City, Louisville, KY ASCE American Society of Civil Engineers Metropolitan Airports Commission ASME American Society of Mechanical Engineers William A.V. Clark, Professor of Geography and Professor of Statistics, Department of Geography, ASTM American Society for Testing and Materials MEMBERS University of California, Los Angeles ATA Air Transport Association James Crites Eugene A. -
THE Baggage Report
2013 AIR TRANSPORT INDUSTRY INSIGHTS THE Baggage report In association with PREFACE SITA’s ninth annual Baggage Report shows a continued There is already a strong momentum to reduce mishandling improvement in the baggage mishandling rates of the further. As an industry, we are collaboratively addressing the industry. The headline figure has now dropped to 8.83 issues and developing the solutions. IATA’s InBag program mishandled bags per 1,000 passengers, down from 8.99 has set a target to reduce the global baggage mishandling in 2011 and represents a drop of 44.5% in the number of rate to 4.5 mishandled bags per thousand passengers. It is mishandled bags in the last six years. Remarkably, given a figure that is nearly half of where we are today, so there is the nearly three billion passengers using the air transport still much work to do. While it is challenging, SITA is working system last year, it means that for every hundred passengers with its industry partners, including IATA and the ACI, to make traveling fewer than one bag was reported as mishandled. it happen. For the industry it translates into an annual cost saving of US$2.1 billion for 2012. We are now seeing the rewards of a concerted collaborative effort to improve the baggage handling operations of the industry and in so doing reducing a major cause of passenger Francesco Violante dissatisfaction. Delayed baggage, which was responsible for Chief Executive Officer, SITA 82.9% of mishandling, fell 2.4% in 2012 to 5.67 per thousand passengers. -
Cincinnati International Airport Delta Airlines Cvg Automated Baggage System
CINCINNATI INTERNATIONAL AIRPORT DELTA AIRLINES CVG AUTOMATED BAGGAGE SYSTEM OWNER The Delta Airlines installation in Cincinnati is one of the most successful baggage DELTA AIRLINES handling system applications in the world. Quite a claim, but this installation combines proven high speed technologies to enhance passenger service levels and minimize OWNER’S REPRESENTATIVE labor costs. Development risk was never a concern since all of the equipment utilized MR. JAMES W. GREENE, DL has been used in other installations. Equipment cost was justified by decreased operating costs. This system was commissioned in 1995 and, although the start-up BNP PROJECT MANAGER was not without difficulties, it’s performance has since proven itself. The first phase of JIMMY MENOSCAL the CVG master plan consisted of a major redevelopment of Delta’s facilities at this major hub, an expansion of airside capabilities from 25 gates to 50-plus gates. LOCATION Construction activities included a major new Federal Inspections Services Facility, a CINCINNATI, OHIO, USA new remote concourse providing superior transfer passenger handling, concessions and inspiring architecture, a new landside terminal providing interfaces to the local CONTRACT PERIOD Cincinnati passengers, an expansion of the Concourse A facility and a new 50-plus 1991 - 1993 gate commuter aircraft passenger terminal. Interconnecting these facilities was a new state-of-the-art people mover system. In combination, the CVG project represents one PROJECT AMOUNT the best origin/destination and transfer terminals in the world. The Delta Air Lines US $40 MILLION Automated Baggage System (ABS) is designed to process originating, terminating, and “hot” transfer baggage. The originating baggage handling system is somewhat REFERENCE unique for a United States carrier in that individual feeder conveyors are provided at DELTA AIRLINES each ticketing position. -
MCO International Arrivals Brochure
MCO International Arrival Wayfinding Map N SIDE Gates 1-29 Level 1 Gates 100-129 Ground Transportation & Baggage Claim (8A) Level 2 Baggage Claim Gates 10-19 Gates Ticketing Locations 20-29 Gates 100-111 A-1 A-2 Level 3 A-3 A-4 2 1 Gates Gates 1-9 112-129 Hyatt Regency - Lvl.4 Regency Hyatt Security Checkpoint To Gates 70-129 Gates To Food Court To Gates 1-59 Gates To Security Checkpoint Gates 70-79 Gates 50-59 To Parking “C” Gates 3 90-99 4 B-1 B-2 Level 3 B-3 B-4 Gates Gates 30-39 Ticketing Locations Gates 80-89 40-49 Gates 70-99 Level 2 Gates 30-59 Baggage Claim Level 1 Ground Transportation & Baggage Claim (28B) SIDE C Check-in and baggage claim locations subject to change. Please check signage on arrival. *Map not to scale Find it ALL in One Place Download the Orlando MCO App Welcome to Orlando Available for International Airport (MCO) OrlandoAirports.net /flymco @MCO @flymco International Flight Arrival Guide 05/19 After clearing customs and Upon arrival on Level 3 of Welcome to Take the escalator or stairs immigration, claim your baggage the main terminal, look for Orlando International up one level and board the from the baggage carousel then 3 5 the large illuminated letters proceed to the exit. Automated People Mover 7 indicating the A and B sides Airport (MCO) (APM) to the of the terminal. main terminal. Upon exiting the aircraft you will 1 be required to clear U.S. -
Reno – Stead Airport
Reno-Tahoe Airport Authority FY 2017-18 ANNUAL BUDGET Table of Contents SECTION 1 – Introduction and Summary Airport System Overview. ......................................................................................... 1-2 National and Regional Economic Outlook. ............................................................. 2-13 Air Service Market Update. ................................................................................... 13-17 Air Cargo Update. .................................................................................................. 17-19 Operating Environment. ........................................................................................ 19-29 Budget Process. ..................................................................................................... 29-30 Revenue Bond Resolution .......................................................................................... 30 Planning for the Future .......................................................................................... 30-32 Budget Document Structure ....................................................................................... 32 Conclusion ............................................................................................................. 32-33 Acknowledgments ...................................................................................................... 33 Distinguished Budget Presentation Award ................................................................. 34 SECTION 2 – Executive Summary