Corporate Responsibility Report 2015/2016 of Vodafone Hungary
Total Page：16
File Type：pdf, Size：1020Kb
Corporate Responsibility Report 2015/2016 of Vodafone Hungary Table of Contents Highlights 4 Introduction by the CEO 6 About our report 7 Our operating environment 9 Our responsible operation 14 › Vodafone around the globe and in Hungary 14 › Our strategy and values 16 › Our corporate governance 18 › Our organisation 20 › Our value chain 20 › Our stakeholders 22 › Our memberships 23 › Our products and services 24 › Ethical and regulatory compliance 33 Our sustainability performance 37 › Our economic performance 38 › Our social performance 42 › Responsibility towards our customers 52 › Responsibility towards our customers 52 › Supporting communities 57 › Our environmental performance 62 › Prizes and awards 70 Our commitments 73 List of abbreviations 76 GRI index 78 3 Highlights Zero tolerance of discrimination 70 colleagues have worked with us for over 10 years In the past 4 years we have decreased our carbon emissions ratio (against data traffic) by80% 86% of our employees feel that their leaders support their personal wellbeing Close to 100% 4G coverage for Budapest (including metro lines 600 jobs offered at our regional customer service centre in Miskolc 6 424 students are participating in our Digital School Programme 740 000 sheets of paper are saved annually since we introduced electronic contracting 4 Introduction by the CEO Dear Reader, Thank you for your time and attention, dedicated to getting to know Vodafone Hungary’s actions, with emphasis on our corporate responsibility (CR). We have been publishing our Corporate Responsibility (CR) reports every year since 2008, because we consider transparency and sharing information an important part of responsible operations and creating social value. This year we would like to inspire our stakeholders by showing how much strength is in cooperation. This is why we made cooperation the central theme of the 2015/2016 report. Vodafone has always worked in close cooperation with numerous partners: employees, suppliers, authorities, competitors and customers. However, the development of the mobile communications in- frastructure projects that such cooperation will become more frequent and more intensive in the future. With the help of our partners, our IoT solutions are accessible by corporations (smart meters), small- and medium size enterprises (ReadyPay) and consumers (Vodafone Wallet). We are most proud of our largest social programme ever, the Vodafone Digital School Programme, which involved 6 424 children andclose to 700 teachers in 25 schools in the first quarter of 2016. We are confident that through this programme we can also contribute to increasing Hungary’s competitiveness and the qual- ity of education – thus to the foundation of a better future. Cooperation has an exceptional role in our Connecting for Good initiatives. The Cserhát Rescue Dog Association did not just increase its efficiency with our help, but increased the geographical scope of its work; our technological solutions also greatly contributed to the success of the “Lapról hangra” (From Page to Voice) Programme. Such results would not have been possible without the enthusiastic, conscientious and inspiring work of our employees and partners. Their creativity, can-do spirit and sense of mission is energizing and inspir- ing for all of us. We hope that our report can communicate this dynamism, encouraging our partners, employees and customers to see the opportunities that the future may bring. Kind regards, Diego Massidda CEO 6 About our report Vodafone is committed to operating in a sustainable and responsible fashion, and we work hard to con- tinually improve in all areas. Our 2015/2016 report presents business events and results from the last business year. Transparency is an important part of responsible operation. For us, at Vodafone, it is important to com- municate clearly not only with customers but also with other stakeholder groups affected by the com- pany’s operation. Vodafone has been publishing its annual Corporate Responsibility (CR) Report every year since 2008, reporting on its economic, social and environmental results, as well as the impact of its business activity. The 2014/2015 CR report was published in May 2016. This report aims to offer credible and detailed information to the owner, as well as state, corporate and key NGO leaders and decision-makers about the company’s operations and their effects. It has been proven over the past few years that the Corporate Responsibility Report is an outstandingly important means of communication, providing management with a tool that enables the company to continually develop. This report presents the Corporate Responsibility performance of Vodafone Hungary Mobile Telecom- munications Ltd. (hereinafter Vodafone Hungary Ltd or Vodafone) for the financial year 2015/2016, i.e. from 1st of April 2015 to 31st of March 2016.1 The report has been prepared in line with the Global Reporting Initiative’s 4th generation guidelines (GRI G4) fulfilling ‘Core’ disclosure requirements.2 GRI is the most widespread and commonly used reporting guideline standard across the world’s GRI G4 – Materiality leading corporations.3 The content and indicators presented in the report were defined by weighing GRI G4 aims to generate better focused reports which present key topics in a much more detailed up their operational, financial and other risks as manner than before. This will allow companies to use well as their importance and potential effects on their resources much more efficiently, and enable Vodafone’s successful future operation; along with stakeholders to read a report offering relevant the significance of any present, future, mandatory information to them. or voluntary commitments, and also the reporting practices of other domestic and international play- Based on the expectations posed by GRI G4, a materiality survey must be run to set the contents ers in the telecommunications industry. of CR reports. This identifies key areas and topics for the company. 1 The scope of the report excludes Vodafone Shared Services Budapest (VSSB), which is 100% owned by Vodafone International Holdings B.V., and over which Vodafone Hungary Ltd. has no managing authority. Vodafone Hungary Ltd. did not have significant managerial influences over Tesco MBL Zrt., who concluded their operations on 2015 April 16. 2 For more information, please visit the Global Reporting Initiative’s website at www.globalreporting.org 3 According to the international survey www.kpmg.com/Global/en/IssuesAndInsights/ArticlesPublications/corporate-responsibility/Documents/corporate-responsibility-reporting-survey-2013-exec-summary.pdf 7 The reliability of information and data featuring in the present report is ensured by databases and records backed by the information and technology systems, as well as management checks at several levels. In some cases, data published in previous years’ reports have been adjusted and re-published, marked thus .* Vodafone welcomes feedback, and takes it into consideration in the development of corporate responsibility programmes and reporting practices. Any comments, queries or recommendations may be sent to [email protected] to be received and processed by the Corporate Responsibility team. For an explanation of the abbreviations featuring in the report, please consult the List of Abbreviations later in this document. For environmental reasons, this report is only published electronically on Vodafone’s website at http://www.vodafone.hu/english In 2015 Vodafone drafted its materiality survey with the help of KPMG, whose results are shown on the heat map above: Vodafone used on-line research to identify the most significant areas and topics most relevant to its operation. The survey was conducted with the participation of relevant stakeholder groups (the company’s management, employees, customers, suppliers, non-profit organisations and authorities, as well as communities affected by the media and the company’s operations). In the course of this evaluation, these stakeholders indicated the topics most relevant to Vodafone from the list published as part of GRI G4. In line with the ‘Core’ application level of GRI G4, we have selected a relevant indicator to represent each identified topic. This year’s report contains a total of 17 indicators. We have supplemented the description of selected areas with information that helps us understand how Vodafone handles the topics in question, covering everything from data security to energy efficiency to customer satisfaction. 8 Our operating environment Global challenges Each generation wants to build a better future for the next one. As science and technology keep pro- gressing, we get a better idea about the global technological, social and environmental processes that will shape our future. As we better understand the local effects and causes of global processes, we also learn about their interdependencies. Such knowledge will help us better prepare and take advantage of future opportunities. These challenges can only be tackled through tight cooperation between certain members and groups of society. The global community has taken two significant steps in this direction in 2015: in Septem- ber, Millennium Development Goals were replaced by Sustainable Development Goals (SDG), while in December representatives of 193 nations adopted the first global, legally binding regulation on climate change. Sustainable Development Goals: SDGs4 In September, 2015, the 193-member United Nations (UN) General Assembly unanimously