2021 Counselling Guide 2021 Pact Counselling Guide PACT Counselling Guide .2 2021 Pact Counselling Guide Contents

Brisbane South West - Inner City 10 Brisbane - North 28 Shire of Bullo 32 Brisbane - East Shire of Boulia Brisbane - South Shire of Shire of Diamantina Brisbane - West Shire of Quilpie

South East Queensland - Other Wide Bay - Burnett 17 35 Region 28 City of Ipswich City Region City of 37 Region 30 Region Palm Island Stanthorpe Region 26 Region Region 40 PACT Counselling Guide .3 2021 Pact Counselling Guide

Therapy, counselling or psychotherapy - different names with generally the same purpose; having a trained professional Counselling help someone deal with the trauma they experienced, move beyond the past and be ready to start building a new future. For you, the person being helped is likely your child who has been the victim of, or witness to, a crime. There are many misunderstandings about what counselling actually is and there are lots of stereotypes about what’s involved. This brief guide gives you an overview and introduction so you can better support your child. The research is clear - children who have serious trauma can have significant lifelong effects from it. Some children will make a full recovery without counselling and have no lasting effects, but many aren’t so lucky. For those who don’t recover, the emotional damage is quietly carried around with them, reappearing through adulthood which can prevent them from leading a normal, happy and healthy life. For many, things may appear to be alright on the surface, only for issues to reappear later in their lives. As a PACT client, it’s likely your child has experienced serious trauma, so we hope this overview answers some of your immediate questions and gives you the information to decide whether your child would be helped by having counselling. PACT Counselling Guide .4 2021 Pact Counselling Guide

What is Counselling? What Happens in a Are there Different Types Counselling helps children understand Counselling Session? of Counselling Sessions? what happened to them and deal with the Most counselling sessions are about Technically, there are many different types effects of their trauma. It’s about helping a 50 minutes and the focus is on the of therapy, although most will involve the child put into words what they are feeling, counsellor listening to your feelings, counselor and child talking through most helping them think differently, recover thoughts and fears. of the session. from their ordeal, remove any feelings of guilt, give a different perspective on what During the first session, the focus is Some of the more common types are: on getting to know each other and for happened and begin to work towards their • Artistic or Creative. Here the child the first 15 minutes the counsellor will own goals. uses painting, drawing and/or music speak with both the parent/carer and the as a way to explore and communicate child together. This helps the counsellor their feelings. understand more about their background, why you’ve come to see them and • Cognitive. Explores what the child provides information on what you’re trying thinks and what thoughts they have to achieve. about things. Cognitive Behavioral Therapy (CBT) is one of the most widely After 15 minutes of chatting together, used forms of therapy and helps the counsellor then meets with the child, your child to understand their feelings, building a connection so that over time recognise and solve problems and your child is comfortable talking about handle unhelpful thoughts. themselves in an open and honest way. • Person-centered. Where the child Most counsellors at the end of the first focuses on their own strengths and session have a chat with the parent/carer insights, encouraging personal growth. to give an overview of their initial ideas and This type of therapy can guide families how they are planning to help. through relationship issues, self-esteem problems and encourage your child to see their strengths. • Solution-focused. Looks at what the child wants to achieve in future rather than exploring past experiences. PACT Counselling Guide .5 2021 Pact Counselling Guide

Counsellor, Psychologist and Psychiatrist - What’s the Difference?

Clinical Counsellors Psychologists Psychologists Psychiatrists

Can have many Are registered with a Have done further Are medical doctors different backgrounds professional body, usually education in the field who also take further and may not have formal after completing a Bachelor’s of psychology and have qualifications to specialise in education in the field. degree in a relevant field. specialized training in the area of mental health. An accredited counsellor Generally they focus on human how to help with more Because of their medical is someone who has behavior and how people feel, complex problems training, psychiatrists completed a Diploma think, learn and behave. such as depression, understand the human or higher degree Most psychologists use psychosis, PTSD body and are also able to in counselling. “talk-therapy”, which helps and insomnia. prescribe medication if the child to understand their required (which counsellors emotions, why they feel the and psychologists are way they do and how to unable to do). change their thinking so they can lead the life they want. PACT Counselling Guide .6 2021 Pact Counselling Guide

Free Counselling with a Mental Health Care Plan A Mental Health Care Plan (MHCP) ensures your child can receive 10 therapy sessions each calendar year. Many counsellors and psychologists will “bulk bill” their session fees if you have a Mental Health Care Plan. Some may charge above the Medicare rates so you have to pay ‘a gap’, although this will often be waived if you ask. If your child has been the victim of a crime - like most of the children PACT supports - the fee may be reduced so there is no out-of-pocket expense for you. Getting a MHCP can be a simple process. • Book an appointment with your GP and let them know in advance you want to discuss a MHCP. • If you or your child have already decided on a specific counsellor or psychologist, let your GP know and have the details with you (name, contact number, email and website). • The GP will ask a series of questions about your child’s emotional state using a standard questionnaire. • The GP will ask you or your child to fill out a “K10” form, which is a standard checklist to measure symptoms to see if there is any depression and/or anxiety. Remember, the GP is not there to assist with your child’s mental health. They are trying to establish if there are any mental health issues or pressures, so they can authorize the MHCP. For this reason, mental health symptoms do not need to be severe to qualify for a MHCP, but if you can explain the situation it will help the GP understand why the MHCP is needed. PACT Counselling Guide .7 2021 Pact Counselling Guide

Children who have support from parents and family don’t need a therapistt Many parents and carers feel they should be the ones to help when their child is going through something stressful or emotionally painful. While you as a parent/carer are an important source of support, counsellors are better able to teach a child how to deal with their trauma and manage it in a way that lets them build a better future. Children often frequently respond better to counsellors, simply because they understand what their role is, don’t have Common Myths about family dynamics involved and know the counsellor is there only to support them. Counselling If you’ve got kids, you already know they often listen to someone else more, even though you’ve been telling them the same thing for years! Parents and counsellors both play an important role in the child’s overall well- being. But the difference in roles can make a huge difference and having both types of support is critical for the child’s future. PACT Counselling Guide .8 2021 Pact Counselling Guide

Therapy is for people who are not smart or strong enough to cope Many people worry that going to counselling means they are “weak” and that they should be able to figure things out on their own. But counsellors and psychologists will often have a lot of knowledge about what your child is going through. They give a new perspective and can teach you and your child coping strategies, such as what to do when your child is feeling overwhelmed. People from all walks of life benefit from therapy. If you or your child are dealing with anxiety, stress or trauma, finding a therapist may be one of the strongest and smartest decisions you can make. There is no need to suffer in silence or “put up with”, “cope” or “make do”. You’ve already been through enough - let people help, because everyone needs help at some point.

Counselling is for “crazy” people Everyone has challenges in their lives. It is normal for stress, grief, loss, and traumatic events to have an impact on your child’s mental health. Therapy can help process these thoughts and emotions, and may often help you and your child find a sense of relief. People see therapists for many different reasons; the stress of everyday life, emotional pain and both mild and severe mental illnesses. Often, seeing a counsellor when the issue is smaller is better - it prevents it becoming larger where it affects the child’s life. PACT Counselling Guide .9 2021 Pact Counselling Guide

Counselling is too expensive There are many free or low-cost counselling services for children and young people. You may need to wait a little longer to make appointments, but for those who want counselling straight away there are other options as well. A Mental Health Care Plan from your GP can often cover the entire costs of the first 10 sessions. Where there is a gap, it can be as little as $10-$30. Many psychologists will reduce their fees for low-income households or where they know the child is a victim of a crime.

Couches and Ink-Blots Does the word ‘therapy’ create images of a patient laying on a couch, staring out the window and talking about their dreams, while a therapist behind a desk makes notes on a clipboard? Perhaps you picture someone in a lab coat holding ink-blot paintings and asking the patient what they see. Many of us grew up with cartoons and sitcoms that show therapy in a certain clichéd way. This is definitely not how counselling happens today! Most counselling sessions are talk-based with the patient given the choice as to what makes them feel most comfortable. Patients may sit or lie down, perform an activity such as playdough or drawing as they talk, and choose to make eye-contact or not. Counsellors understand that each person is different and will adopt strategies so your child gets the most benefit. PACT Counselling Guide .10 2021 Pact Counselling Guide

The Magic ‘Break-Through’ Moment When counselling is shown in TV shows, we often see someone having a ‘break-through’, or ‘ah-ha’ moment. They have a sudden realisation about themselves or their lives and this instantly solves all of their problems. In reality, counselling is an ongoing process. More often than not, people who see a counsellor see their mental and emotional health improve slowly over time. Some people may exper ience a ‘break-through’ or a flash of realisation and while this can be a big step forward, it is probably not going to be a quick-fix that immediately answers all of their issues.

Disclaimer Please note that while PACT has put together this guide of counselling services intending for it to become a helpful resource for families, PACT does not endorse or recommend any particular counselling service in this guide. We encourage you to do your own research and find the counselling service which best suits the needs of you and your child. PACT Counselling Guide .11 2021 Pact Counselling Guide PACT Counselling Guide .12 2021 Pact Counselling Guide

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National Help Lines Type of Name & Website Phone Hours A/H Support Counselling

Kids Helpline 1800 301 300 Contact 24/7 Contact 24/7 Counselling www.kidshelpline.com.au

Headspace Weekdays www.headspace.org.au/headspace-centres Most locations Mon-Fri, Free and/or low cost counselling for Bundaberg, Caboolture, Cairns, Capalaba, Gladstone, Gympie, Hervey Bay, (03) 9027 0100 (03) 9027 0100 9am - 5pm Inala, Ipswich, Mackay, Maroochydore, Meadowbrook, Mount Isa, Nundah, mild-to-moderate mental health symptoms Redcliffe, Rockhampton, Southport, Taringa, Toowoomba, Townsville, Warwick, Weekends Woollongabba, Coomera (Upper Coomera), NA

Provides confidential sexual assault 1800 Respect 1800 737 732 1800 737 732 Contact 24/7 and family and domestic violence www.1800respect.org.au counselling via phone and webchat. PACT Counselling Guide .14 2021 Pact Counselling Guide

Brisbane - Inner City Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Weekdays 0 - 2 weeks. Life Supports Counselling 8:00am to 8:00pm Face-to-face, 1300 735 030 Longer for www.lifesupportscounselling.com.au Weekends phone, video call Bulk bill Spring Hill bulk bill 9:00am to 5:30pm available Victims Counselling & Support Service Varies, depending Face-to-face, Spring Hill 1300 139 703 Contact 24/7 Usually free www.vcss.org.au on location. phone

Weekdays 0 - 2 weeks. Life Supports Counselling 8:00am to 8:00pm Face-to-face, 1300 735 030 Longer for www.lifesupportscounselling.com.au Weekends phone, video call Bulk bill Toowong bulk bill 9:00am to 5:30pm available

$100 - $200. Happy Peeps Counselling and Therapy Weekends by Face-to-face, Mobile 1300 915 271 0 - 6 weeks NDIS www.happypeeps.com.au appointment phone, video call approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .15 2021 Pact Counselling Guide

Brisbane - North Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Weekdays 0 - 2 weeks. Life Supports Counselling 8:00am to 8:00pm Face-to-face, 1300 735 030 Longer for www.lifesupportscounselling.com.au Weekends phone, video call Bulk bill Alderley bulk bill 9:00am to 5:30pm available Weekdays 0 - 2 weeks. Life Supports Counselling 8:00am to 8:00pm Face-to-face, 1300 735 030 Longer for www.lifesupportscounselling.com.au Weekends phone, video call Bulk bill Aspley bulk bill 9:00am to 5:30pm available Zig Zag Young Women’sResource Centre Face-to-face, Nundah (07) 3843 1823 2 - 3 weeks Usually free www.zigzag.org.au phone, video call Admin line: 0 - 2 weeks for first (07) 3391 2573 Brisbane Rape and Incest Survivors Support Centre appointment. Up to Face-to-face, Nundah Support line: Usually free www.brissc.org.au 6 weeks phone, video call (07) 3391 0004 for ongoing. (Mon-Thu) Childaware Face-to-face, 1300 914 318 4 - 6 weeks Strathpine www.childaware.com.au phone, video call Gap payment New Clients: Anglicare 1300 114 397 Face-to-face, Strathpine 4 - 6 weeks Usually free www.livingwell.org.au Existing clients: phone, video call (07) 3028 4648 Men Affected by Rape and Sexual Abuse Face-to-face, Windsor 0433 553 163 0 - 15 weeks Usually free www.live.marsaustralia.com.au phone, video call Weekdays 8am-8pm WWILD Sexual Violence Prevention Service Face-to-face, Wooloowin (07) 3262 9877 Weekends 0 - 6 weeks. Usually free www.wwild.org.au phone, video call 9am to 5:30pm $100 - $200. Happy Peeps Counselling and Therapy Weekends by 0 - 6 weeks Face-to-face, Mobile 1300 915 271 NDIS www.happypeeps.com.au appointment phone, video call approved.

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .16 2021 Pact Counselling Guide PACT Counselling Guide .17 2021 Pact Counselling Guide

Brisbane - East Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost

Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Norman Park www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available $100 - $200 Happy Peeps Counselling and Therapy Weekends by Face-to-face, Mobile 1300 915 271 0 - 6 weeks NDIS www.happypeeps.com.au appointment phone, video call approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .18 2021 Pact Counselling Guide

Brisbane - South Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Zig Zag Young Women’sResource Centre Face-to-face, Camp Hill (07) 3843 1823 2 - 3 weeks Usually free www.zigzag.org.au phone, video call Childaware Face-to-face, 1300 914 318 4 - 6 weeks Carina www.childaware.com.au phone,video call Gap payment Weekdays 8am-8pm Life Supports Counselling 0 - 2 weeks Face-to-face, 1300 735 030 Weekends Bulk billing Coorparoo www.lifesupportscounselling.com.au Longer for bulk bill phone, video call 9am to 5:30pm available Grow Counselling and Therapy Face-to-face, 0452 588 547 12 - 14 weeks Mount Gravatt www.growcounsellingandtherapy.com phone, video call Gap payment Weekdays 8am-8pm 0 - 2 weeks Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for bulk bill Bulk billing Mount Gravatt www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm available Weekdays 8am-8pm 0 - 2 weeks Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for bulk bill Bulk billing Wishart www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm available Admin line: 0 - 2 weeks for first Brisbane Rape and Incest (07) 3391 2573 Face-to-face, appointment. Woolloongabba Survivors Support Centre Support line: phone, Free Up to 6 weeks www.brissc.org.au (07) 3391 0004 video call for ongoing. (Mon-Thu) New Clients: Anglicare 1300 114 397 Face-to-face, Woolloongabba 4 - 6 weeks Free www.livingwell.org.au Existing clients: phone, video call (07) 3028 4648 $100 - $200 Happy Peeps Counselling and Therapy Weekends by Face-to-face, Mobile 1300 915 271 0 - 6 weeks NDIS www.happypeeps.com.au appointment phone, video call approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .19 2021 Pact Counselling Guide

Brisbane -West Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, Bulk bill Bardon 1300 735 030 Weekends Longer for www.lifesupportscounselling.com.au phone, video call available 9am to 5:30pm bulk bill Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, Bulk bill Graceville 1300 735 030 Weekends Longer for www.lifesupportscounselling.com.au phone, video call available 9am to 5:30pm bulk bill

Zig Zag Young Women’s Resource Centre Face-to-face, Inala (07) 3843 1823 2 - 3 weeks Usually free www.zigzag.org.au phone, video call

Lilly Place Psychology Wed - Thursday Indooroopilly (07) 3186 8773 4 - 6 weeks Face-to-face Gap payment www.lilleyplace.com.au 8am - 7:30pm $100 - $200 Happy Peeps Counselling and Therapy Weekends by Face-to-face, Mobile 1300 915 271 0 - 6 weeks NDIS www.happypeeps.com.au appointment phone, video call approved Admin line: 0 - 2 weeks for first (07) 3391 2573 Face-to-face, Brisbane Rape and Incest Survivors Support Centre appointment. Richlands Support line: phone, Usually free www.brissc.org.au Up to 6 weeks (07) 3391 0004 video call for ongoing. (Mon-Thu) Room to Grow Sherwood (07) 3076 2238 Open Saturday 7+ weeks Face-to-face Gap payment www.roomtogrow.net.au

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .20 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Scenic Rim Region Small donation Carinity Illoura Face-to-face, for scenic rim Beaudesert www.carinity.org.au/our-services/youth-families/counselling-services-family-sup- (07) 5541 1955 2 - 6 weeks phone, video call residents. port/counselling-covid-19-pandemic-response $80 for others 8:00am to 5:00pm $100 - $200 Happy Peeps Counselling and Therapy Face-to-face, Mobile 1300 915 271 Weekends by 0 - 6 weeks NDIS www.happypeeps.com.au phone, video call appointment approved Somerset Region Headspace Kilcoy Face-to-face, Kilcoy www.metronorth.health.qld.gov.au/ (07) 5428 1599 0 - 3 weeks phone, Usually free kilcoy/healthcare-services/mental-healthoutreach-services video call 8am to 5pm $100 - $200 Happy Peeps Counselling and Therapy Face-to-face, Mobile 1300 915 271 Weekends by 0 - 6 weeks NDIS www.happypeeps.com.au phone, video call appointment approved 8am to 5pm $100 - $200 Happy Peeps Counselling and Therapy Face-to-face, Mobile 1300 915 271 Weekends by 0 - 6 weeks NDIS www.happypeeps.com.au phone, video call appointment approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .21 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Ipswich City Weekdays 8am-8pm 0 - 2 weeks. Face-to-face, Life Supports Counselling 1300 735 030 Weekends Longer for phone, Bulk bill Brookwater www.lifesupportscounselling.com.au 9am to 5:30pm bulk bill video call available 8:00am to 5:00pm Mercy Community Face-to-face, Goodna & (07) 3280 8000 Weekends by Varies by urgency www.family.mercycs.org.au phone, video call Usually free Ipswich appointment DV counselling: Domestic Violence Action Centre/Service Against Sexual Violence (07) 3816 3000 4 - 12 weeks. Face-to-face, Ipswich www.dvac.org.au/service-against- Sexual Assault Negotiable Usually Free phone, video call sexual-violence Service: for urgent (07) 3816 3282 Phone line 24/7 Victims Counselling and Support Services Live web chat Face-to-face, Ipswich Varies Usually free www.vcss.org.au Mon-Sat: phone 9am-5pm 8am to 5pm Act for Kids - Walk Tall Ipswich (07) 5442 3678 Weekends by 0 - 6 weeks Face-to-face Usually free www.actforkids.com.au/our-services/therapy-services/walk-tall appointment 8:00am to 5:00pm $100 - $200. Happy Peeps Counselling and Therapy Face-to-face, Mobile 1300 915 271 Weekends by 0 - 6 weeks NDIS www.happypeeps.com.au phone, video call appointment approved Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Ripley www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates

Indicates they only accept referrals from the Department of Human Services PACT Counselling Guide .22 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Moreton Bay Region Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Burpengary www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available UnitingCare Community Caboolture www.unitingcareqld.com.au/services-and-support/familysupport/ (07) 5428 4200 0 - 3 weeks Face-to-face Usually free domestic-and-family-violence WWILD Sexual Violence Prevention Service Face-to-face, Caboolture (07) 3262 9877 0 - 6 weeks Usually Free www.wwild.org.au phone Caboolture Laurel Place - Moreton Bay Face-to-face, 6 months Usually free South www.laurelplace.com.au phone, video call Weekdays 8am-8pm 0 - 2 weeks. Victims Counselling and Support Services Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Deception Bay www.vcss.org.au phone, video call 9am to 5:30pm bulk bill available Phone line 24/7 Happy Peeps Counselling and Therapy Face-to-face, Morayfield 1300 139 703 Live web chat Varies Free www.happypeeps.com.au phone Mon-Sat: 9am - 5pm Caboolture Domestic Violence Centre Face-to-face, Moodlu (07) 5498 9533 3 - 4 weeks Free www.cada.org.au phone, video call Caboolture Domestic Violence Centre Pine Rivers Office Face-to-face, Pine Rivers (07) 3205 5457 3 - 4 weeks Free www.cada.org.au phone, video call Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .23 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Moreton Bay Region Continued Caboolture Domestic Violence Centre - Redcliffe Office Face-to-face, Redcliffe (07) 3205 5457 3 - 4 weeks Free www.cada.org.au phone, video call 0 - 2 weeks. Face-to-face, Life Supports Counselling Weekdays 8am-8pm Weekends (07) 3283 6930 Longer for phone, Bulk bill Redcliffe www.lifesupportscounselling.com.au 9am to 5:30pm bulk bill video call available 0 - 2 weeks. Life Supports Counselling Weekdays 8am-8pm Weekends Face-to-face, 1300 735 030 Longer for Warner www.lifesupportscounselling.com.au 9am to 5:30pm phone, video call Bulk bill bulk bill available $100 - $200. Happy Peeps Counselling and Therapy 8:00am to 5:00pm Face-to-face, Mobile 1300 915 271 0 - 6 weeks NDIS www.happypeeps.com.au Weekends by appointment phone, video call approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .24 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Logan City WWILD Sexual Violence Prevention Service Face-to-face, Beenleigh (07) 3262 9877 8 - 16 weeks Usually Free www.wwild.org.au phone The Centre for Women & Co. (07) 3050 3060 8 weeks Face-to-face Beenleigh www.centreforwomen.org.au Usually free Phone line 24/7 Victims Counselling and Support Services Face-to-face, Logan 1300 139 703 Live web chat Varies Usually Free www.vcss.org.au phone Mon-Sat: 9am - 5pm Centre Against Sexual Violence Face-to-face, Logan Central (07) 3808 3299 6 - 8 weeks Usually free www.casv.org.au phone, video call The Centre for Women & Co. Logan Central (07) 3050 3060 Sat 9am - 1pm 8 weeks Face-to-face www.centreforwomen.org.au Usually free Phone line 24/7 The Psych Professionals Face-to-face, (07) 3801 1772 Live web chat 8 - 12 weeks www.psychprofessionals.com.au phone, video call Loganholme Mon-Sat: 9am - 5pm Gap payment Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer Bulk bill Underwood www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm for bulk bill available Murrigunyah Family & Cultural Healing Centre Face-to-face Woodridge (07) 3290 4254 0 - 6 weeks Usually free www.murrigunyah.org.au workshops $100 - $200. Happy Peeps Counselling and Therapy Weekends by 0 - 6 weeks Face-to-face, Mobile 1300 915 271 NDIS www.happypeeps.com.au appointment phone, video call approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .25 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Redland City Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Alexandra Hills www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available The Psych Professionals Saturday Face-to-face, (07) 3823 2230 8 - 12 weeks Capalaba www.psychprofessionals.com.au 9am - 1pm phone, video call Gap payment Centre Against Sexual Violence Face-to-face, Cleveland (07) 3808 3299 6 - 8 weeks Usually Free www.casv.org.au phone, video call The Centre for Women & Co. Redlands (07) 3050 3060 8 weeks Face-to-face Usually free www.centreforwomen.org.au 8:00am to 5:00pm $100 - $200. Happy Peeps Counselling and Therapy Face-to-face, Mobile 1300 915 271 Weekends by 0 - 6 weeks NDIS www.happypeeps.com.au phone, video call appointment approved

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .26 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Sunshine Coast Region Sunshine Coast Psychology Services Face-to-face, (07) 5444 7846 4 weeks Buddina www.sunshinecoastpsychologyservices.com/resources/session-rates phone, video call Gap Payment Ocean Wave Medical Face-to-face, (07) 5491 9044 4 weeks Caloundra www.oceanwavemedical.com.au phone, video call Gap Payment Laurel House Face-to-face, Maroochydore (07) 5443 4711 6 months Usually Free www.laurelplace.com.au phone, video call Centacare Family and Relationship Services Face-to-face, Maroochydore www.centacarebrisbane.net.au/ (07) 5430 9300 1 - 2 weeks Usually free phone domestic-violence-prevention/overviewdomestic-and-family-violence SCOPE DV Face-to-face, Usually free or Maroochydore (07) 5479 5911 5 - 6 weeks www.scopedv.org phone, video call low-cost Phone line 24/7 Victims Counselling and Support Services Live web chat Maroochydore 1300 139 703 Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat 9am - 5pm Phone line 24/7 Act for Kids - Walk Tall Face-to-face, Nambour (07) 3801 1772 Live web chat Varies Usually free https://www.actforkids.com.au/our-services/therapy-services/walk-tall/ phone, video call Mon-Sat: 9am - 5pm

Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates PACT Counselling Guide .27 2021 Pact Counselling Guide

South East Queensland - Other Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost City of the Gold Coast Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Hope Island www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Ormeau www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available Weekdays 8am-8pm 0 - 2 weeks. Life Supports Counselling Face-to-face, 1300 735 030 Weekends Longer for Bulk bill Paradise Point www.lifesupportscounselling.com.au phone, video call 9am to 5:30pm bulk bill available Phone line 24/7 Victims Counselling and Support Services Live web chat Face-to-face, Robina Varies Usually free www.vcss.org.au Mon-Sat: phone 9am-5pm Gold Coast Centre Against Sexual Violence A/H appointments Face-to-face, Southport (07) 5442 3678 2 weeks Usually free www.stopsexualviolence.com negotiable phone, video call 8:00am to 5:00pm $100 - $200. Happy Peeps Counselling and Therapy 0 - 6 weeks Face-to-face, Mobile 1300 915 271 Weekends by NDIS www.happypeeps.com.au phone, video call appointment approved

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Darling Downs Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Goondiwindi Region Rural Sky Suzie Collins: 0438 711 500 Face-to-face, Inglewood 2 - 5 weeks www.ruralsky.com.au Katherine Johnstone: 0475 391 260 phone, video call Usually free

Rural Sky Suzie Collins: 0438 711 500 Face-to-face, 2 - 5 weeks Gap Goondiwindi www.ruralsky.com.au Katherine Johnstone: 0475 391 260 phone, video call Payment Texas Goolburi Main Line: (07) 4632 0338 0 - 1 week Face-to-face Usually free (Outreach) www.goolburri.org.au Brianna (counsellor): (07) 4671 8600 Stanthorpe Region $150. Dr Graeme Senor 0 - 1 week for first appointment. Face-to-face, Stanthorpe (07) 4681 1042 or 0474 782 727 Medicare www.therapyroute.com 2 - 6 weeks for ongoing phone, video call not available Stanthorpe Headspace Warwick 0 - 1 week for first appointment. Face-to-face, (07) 4661 1999 Usually free Outreach www.headspace.org.au/headspace-centres/warwick 2 - 6 weeks for ongoing phone, video call Headspace Warwick 0 - 1 week for first appointment. Face-to-face, Warwick (07) 4661 1999 Usually free www.headspace.org.au/headspace-centres/warwick 2 - 6 weeks for ongoing phone, video call

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Darling Downs Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Mercy Community Toowoomba (07) 4617 7600 Varies by urgency Face-to-face Usually free www.family.mercycs.org.au James Ising Counselling 0412 742 927 1 - 2 weeks Face-to-face Toowoomba www.jamesisingcounselling.com.au Gap Payment Family violence counselling: Domestic Violence Action Centre/ (07) 3816 3000 4 - 8 weeks. Toowoomba Service Against Sexual Violence Face-to-face Usually free or (07) 3816 3000 Sexual violence counselling: www.dvac.org.au/service-against-sexual-violence 2 - 4 months Phone line 24/7. Victims Counselling and Support Services Live web chat Face-to-face, Toowoomba 1300 139 703 Varies Usually free www.vcss.org.au Monday - Saturday phone 9am - 5pm Catholic Care Social Services Face-to-face, Toowoomba 1300 477 433 1 - 2 weeks Usually free www.catholiccare.services/counselling-services phone Happy Peeps Counselling and Therapy Weekends by Face-to-face, Mobile 1300 915 271 0 - 6 weeks Usually free www.happypeeps.com.au appointment phone, video call

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South West - Queensland Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Shire of Balonne

Alexandra Donoghue Consulting Face-to-face, 0447 086 607 3 - 4 weeks Usually free St George www.adccconsulting.com phone, video call for low income St George Hospital Allied Health Varies based on St George (07) 4620 2222 Face-to-face Usually free www.southwest.health.qld.gov.au/healthcare-facilities/hospitals/st-georgehospital urgency Shire of Bullo Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone Maranoa Region Roma Hospital Face-to-face, Roma 1300 010 174 1 - 6 weeks Usually free www.southwest.health.qld.gov.au/healthcare-facilities/hospitals/romahospital/ phone Charleville Neighbourhood Centre Face-to-face, Charleville (07) 4654 3240 0 - 6 weeks Usually free www.neighbourhoodcentre.wixsite.com/cdcsai phone, video call Shire of Quilpie Quilpie, Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free Eromanga www.flyingdoctor.org.au/qld phone,video call Shire of Paroo Eulo, Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone,video call

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Wide Bay - Burnett Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Bundaberg Region Phone line 24/7 Victims Counselling and Support Services Bundaberg 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm EDON Place Varies based Bundaberg (07) 4153 6820 Face-to-face, phone Usually free www.edonplace.org.au on urgency Svensson Phoenix House Face-to-face, (07) 4153 4299 2 - 4 weeks Usually free Heights www.phoenixhouse.com.au phone, video call Fraser Coast Region Hervey Bay - Trauma Assist Face-to-face, (07) 4194 5230 0 - 3 weeks Usually free Pialba www.trauma-assist.com.au telehealth, video call Trauma Assist Face-to-face, Maryborough (07) 4194 5230 0 - 3 weeks Usually free www.trauma-assist.com.au telehealth, video call Gympie Region Victims Counselling and Phone line 24/7 Gympie Support Services 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm (07) 3014 8751 Tuesday & Thursday: Bert Watt Psychology Face-to-face, or 8:30am - 8:30pm 2 - 3 weeks www.bert-watt-psychology.business.site phone, video call Gympie 0408 782 108 Sat 8:30am - 2.00pm Gap payment Headspace Gympie Gympie (07) 5482 1075 8+ weeks Usually free www.phoenixhouse.com.au Laurel Place Face-to-face, Gympie (07) 5443 4711 6 months Usually free www.laurelplace.com.au phone, video call South Burnett Region Family and Child Connect - South Burnett CTC Kingaroy (07) 4162 7788 Varies Face-to-face Usually free www.sbctc.com.au/youth-and-family/programs/family-and-child-connect Centacare - South Burnett Women’s Centre Kingaroy www.communities.qld.gov.au/sw e/find-a-supportservice?id=268&start=271&cate- (07) 4162 5439 0 - 6 weeks Face-to-face Usually free gory=&state=&textSearch= PACT Counselling Guide .34 2021 Pact Counselling Guide

Central Queensland Indicates a Mental Health Plan is or may be required for the bulk bill and/or rebates Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Central Highlands Region Centacare CQ Usually free Emerald 1300 523 985 0 - 2 weeks Face-to-face www.centacarecq.com/services-by-region/counselling-bundaberg or low-cost Women’s Health Centre (Outreach) (07) 4922 6585 Emerald 0 - 3 weeks Face-to-face, phone Usually free www.womenshealthrockhampton.com 1800 017 382 Gladstone Region Gladstone Women’s Health Centre & Regional Sexual Assault Service (07) 4979 1456 Face-to-face, Gladstone 2 weeks Free www.gladstonewomenshealth.org.au/counseling-and-information 1800 749 222 phone, video call Centacare CQ Usually free Gladstone 1300 523 985 0 - 2 weeks Face-to-face www.centacarecq.com/services-by-region/counselling-bundaberg or low-cost Act for Kids Gladstone www.actforkids.com.au/our-services/therapy-services/ (07) 4860 8100 4 - 5 weeks Face-to-face Usually Free specialist-therapy-services-sts Child Protection Services Carinity Communities - Wahroonga Face-to-face, www.carinity.org.au/our-services/youth-families/counselling-services-family- (07) 4922 5226 8+ weeks phone, video call Allenstown support/counselling-covid-19-pandemic-response Gap payment Women’s Health Centre (07) 4922 6585 Rockhampton 0 - 3 weeks Face-to-face, phone Usually free www.womenshealthrockhampton.com 1800 017 382 Phone line 24/7 Victims Counselling and Support Services Rockhampton 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm Act for Kids Rockhampton www.actforkids.com.au/our-services/therapy-services/ (07) 4860 8100 4 - 5 weeks Face-to-face Usually Free specialist-therapy-services-sts Shire of Livingstone Women’s Health Centre (Outreach) (07) 4922 6585 0 - 3 weeks Face-to-face, phone Usually free www.womenshealthrockhampton.com 1800 017 382 PACT Counselling Guide .35 2021 Pact Counselling Guide

Central West Queensland Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Barcaldine Region Barcaldine Barcaldine Hospital and Multipurpose Health Services (07) 4652 7983 0 - 1 week Face-to-face Usually free Shire of Barcoo Jundah, Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, Stonehenge, 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone, Shire of Boulia Boulia, Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free Urandangi www.flyingdoctor.org.au/qld phone, Longreach Region Longreach Longreach Women’s Sexual Assault Support Service (07) 4652 7983 0 - 1 week Face-to-face Usually free Emergency No waitlist. Longreach Longreach Hospital Mental Health Services (07) 4658 4700 department Immediate Face-to-face Usually free 24/7 assistance

Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone

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North Queensland Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Whitsunday Region Bowen, Cannonvale, Whitsunday Crisis and Counselling Service 0 - 3 weeks. (07) 4946 2999 Face-to-face Usually free Collinsville, www.whitsundaycs.com.au Walk-ins allowed Hamilton Island Mackay Region Mackay Sexual Health & Assault Services Hospital 24/7 Mackay www.mackay.health.qld.gov.au/y (07) 4968 3919 4 weeks Face-to-face Usually free for emergencies. our-hospitals/mackay-basehospital/sexual-health-assault-service Phone line 24/7 Victims Counselling and Support Services Mackay 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm The Women’s Centre 8 weeks. Face-to-face, Aitkenvale 1300 010 174 Usually free www.thewomenscentre.org.au/services/womens-health Sooner if urgent phone, video call Phone line 24/7 Victims Counselling and Support Services Thuringowa 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm

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Gulf Country Region Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone Centacare CQ Usually free Mount Isa 1300 672 273 0 - 3 weeks Face-to-face www.centacarenq.org.au/centres/normanton or low cost Mount Isa Mt Isa Sexual Assault Service (07) 4744 4447 24/7 None Face-to-face Usually free Thursday: 5pm - 8pm The Women’s Centre Late nights open by appts only. 8 weeks. Face-to-face, phone, Charters Towers (07) 4775 7555 Usually free www.thewomenscentre.org.au 24/7 sexual assault response team Sooner if urgent video call (recent & historical) Shire of Burdekin Thursday: 5pm - 8pm The Women’s Centre Late nights open by appts only. 8 weeks. Face-to-face, Ayr (07) 4775 7555 Usually free www.thewomenscentre.org.au 24/7 sexual assault response team Sooner if urgent phone, video call (recent & historical) Shire of Hinchinbrook Thursday: 5pm - 8pm The Women’s Centre Late nights open by appts only. 8 weeks. Face-to-face, Ingham (07) 4775 7555 Usually free www.thewomenscentre.org.au 24/7 sexual assault response team Sooner if urgent phone, video call (recent & historical) Shire of Cloncurry Remote Wellbeing Service: Royal Flying Doctor Service Face-to-face, Dajarra 1300 010 174 1 - 6 weeks Usually free www.flyingdoctor.org.au/qld phone Palm Island Specialist Domestic and Family Violence Service Palm Island (07) 4791 4031 Varies Face-to-face Usually free www.picc.com.au

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Far North Queensland Wait List Location Name & Website Phone A/H Support (as of Nov 2020) Mode Cost True - Child and Family Services Cairns (07) 4031 3590 6 weeks Face-to-face Usually free www.true.org.au/Counselling/child-family-service Phone line 24/7 Victims Counselling and Support Services Cairns 1300 139 703 Live web chat Varies Face-to-face, phone Usually free www.vcss.org.au Mon-Sat: 9am-5pm Tablelands Region Centacare CQ Usually free Mount Isa 1300 672 273 0 - 3 weeks Face-to-face www.centacarenq.org.au/centres/normanton or low cost Cassowary Coast Region Community Support Centre Innisfail Face-to-face, Innisfail (07) 40438400 0 - 1 week Usually free www.csci.org.au phone, video call Shire of Torres Primary Health Care Centre - Visiting Psychology (07) 4069 0400 0 - 3 weeks Face-to-face Thursday Island www.centacarenq.org.au/centres/normanton Gap Payment Shire of Carpentaria Centacare NQ Usually free Normanton 1300 672 273 Varies Face-to-face www.centacarenq.org.au/centres/normanton or low cost

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PO Box 12672, George Street QUEENSLAND 4003 Level 2, 415 George Street, Brisbane QUEENSLAND 4000

Phone: (07) 3738 7827 Toll Free: 1800 449 632

www.pact.org.au PACT Counselling Guide .40