THIS CITY WORKS LANGUAGE OF THE CITY Under the reassuring gaze of a mountain and nestled between two oceans lies the City of . Different cultures, dif- FOR ferent faces, different places. Rich culture, poor culture, black faces, white faces. This is Cape Town. A city of old and new. Old history, new history. Your history, my his- tory. This is Cape Town. A city of contrasts. YOU Flats and houses on hilltops. Housing on the Flats. Clean water flows from taps, cur- rent surges through lines, a tap is shared by all. This is Cape Town. People have. People have not. We live, we work, we play. There are a myriad of Cape Towns. There is Cape Town - the city of beauty and wonder. The one constant that unites them all is the lo- cal government, called The . The people who manage the City, the people who make it work!

City of Cape Town Annual Report Executive Summary

2 0 O 7 / 8 BUILDING STRONG

COMMUNITIES City of Cape Town Cape of City Executive Summary Executive Report Annual

CONTENTS CHALLENGES FACING THECITY STRATEGIC FOCUSAREA5:SAFETYANDSECURITY STRATEGIC FOCUSAREA3:PUBLICTRANSPORT SYSTEMS OVERVIEW OFTHECAPETOWNMETROPOLITAN AREA INTRODUCTION BYTHECITYMANAGER FOREWORD BYTHEEXECUTIVEMAYOR STRATEGIC FOCUSAREA7: STRATEGIC FOCUSAREA6: STRATEGIC FOCUSAREA4:INTEGRATED HUMANSETTLEMENTS STRATEGIC FOCUSAREA2: STRATEGIC FOCUSAREA1: GOOD GOVERNANCEANDREGULATORY REFORM HEALTH, SOCIALANDCOMMUNITYDEVELOPMENT SUSTAINABLE URBANINFRASTRUCTUREANDSERVICES DEVELOPMENT AND GROWTH ECONOMIC SHARED Health, socialandcommunitydevelopment Safety andsecurity Integrated humansettlements Public transport Sustainable urbaninfrastructure andservices Environment Employment andjobcreation South Africanenvironment City ofCapeTown finances Integrated DevelopmentPlan Vision Cape Town Information systems andtechnology Strategic humanresources Human resources andorganisationalmanagementissues Business communitysatisfactionsurvey Community satisfactionsurvey City management Sport, recreation andamenities HIV/Aids andTB Infant mortalityrate Air pollution Substance abuse Economic andsocialdevelopment Fire andrescue service Disaster riskmanagement Specialised lawenforcement services Law enforcement Informal settlementsincremental upgrade Informal settlements Housing Transport Environment Building planapprovals Strategy andplanning Roads operationsandassetprovisions Roads improvement programme Waste management Waste waterquality Water demandmanagement Basic services 2010 FIFA World Cup™ Overview

08 15 13 07 05 02 19 18 11 10 14 A B

This report covers the second full year that the multi-party government of Cape Town has been in office. During this year, we have continued the process of consolidating our organisation’s new structure and filling vacancies to ensure that we can meet our service delivery objectives.

Our key objective, The work of the past year, together with as set out in our C the development of the new IDP focus on five-year Integrated infrastructure-led economic growth, has Development Plan (IDP), is to promote economic helped to gear up the City for delivery, better growth in Cape Town by creating a more equipping it to address the key developmental attractive and enabling urban environment for challenges facing Cape Town. investors and skilled workers, both of which are highly mobile in our global economy. This means The positive results are already evident in this investing in urban infrastructure and providing report. services to make this a cleaner, safer City.

FOREWORD BY THE EXECUTIVE MAYOR In the 2007/8 financial year we invested By doing all we can to facilitate rapid economic R3,1 billion in infrastructure, an expenditure of growth, we aim to create more opportunities for 78% of our capital budget. all of our citizens, especially job opportunities. This is a major improvement on the City’s To address development in this manner requires annual average of R1 billion, or 60% rate of an efficient and financially stable administration. expenditure, between 2000 and 2006.

For this reason, the multi-party government has It is also up 50% from the R2 billion invested in conducted an extensive overhaul of the City’s capital projects during the 2006/7 financial year, staff structure and financial systems over the which represented a 77% rate of expenditure. past two years, a process which is still under way. The City’s increased capital expenditure can At the beginning of 2006, the amalgamation be attributed to more efficient administrative of seven municipalities into one Unicity (which processes resulting from the past two years of started in 2000) had not yet resulted in a organisational realignment. unified organisational structure within the In addition, in the financial year under review municipal administration. we spent 100% of our operating budget, much The City’s staffing strategy included recruiting of which is the result of filling critical vacancies more skilled professional staff, and there was an in our administration, and introducing pay parity. D overall 15% increase in professionals employed Our procurement processes have also become by the Council. All managers and staff have been placed in an approved management structure, more efficient. with clear reporting lines, shifting the emphasis In the past financial year, 431 tenders were from support to operational. Three-quarters of issued and finalised – 24% more than in the

the staff and management are now on standard previous financial year. The time taken to local conditions of service and associated pay finalise tenders has also dropped from 15 scales, and the Council aims to complete this 1 weeks in 2005 to 6 /2 weeks. process in 2008/9. In an international first for local government, the Council conducted a To our knowledge, we have also become the culture climate survey to measure staff loyalty and first South African local government whose staff concerns. This has helped to identify areas Supply Chain Management Department where the Council can intervene to improve staff has qualified for certification under the rigorous morale, in turn improving service delivery. ISO 9001 international quality management standards. A sustained debt management campaign has also been instituted, and the City’s finances We have therefore set a national benchmark have improved significantly as a result, allowing for awarding contracts quickly, efficiently and us to increase rates and service rebates for poor transparently. CITY OF CAPE TOWN ANNUAL REPORT residents and pensioners.

PAGE 02 PAGE The 2007/8 financial year has seen the Perhaps our most serious crisis, however, is the continued roll-out of major infrastructure shortage of housing. When apartheid ended in projects like the new in 1994, there were 28 000 shacks in Cape Town. preparation for 2010, which is currently ahead Twelve years later, in 2006, there were 105 000 of schedule, and new sewerage works and shacks and tens of thousands of people living electricity distribution infrastructure. in backyard structures like Wendy houses.

In terms of law enforcement, we have cracked We need about 300 000 housing units to meet down on cable thieves and have started to the full demand for formal houses in Cape implement our strategy to combat drug- and Town, and this figure is increasing at a rate of alcohol-related crime. about 16 000 units per year.

We have also made progress with the City’s first We therefore have to move fast to catch up comprehensive informal settlement upgrade on the backlogs and get ahead of the curve master plan, which is designed to deliver of population and economic growth and essential services to all of Cape Town’s 222 increasing immigration. informal settlements. Over the years ahead, the City will continue As this report shows, there also remain a to improve its organisational capacity and its number of key developmental challenges in operations with this objective in mind. Cape Town that the City still needs to address.

Cape Town’s population has grown from 800 000 people to approximately 3,4 million in the past 50 years, but some of our basic systems, including wastewater treatment, electricity reticulation and roads, have not been serviced for over 30 years. Helen Zille Cape Town has had to cope with a 43% Executive increase in solid waste disposal since 1999, and our existing landfill sites will be full in five years. Demand for the treatment of wastewater E is growing by 7% per annum in rapidly G growing parts of the city. We are in the process of investing R1 billion over the next three years to prevent public health and environmental disasters. Electricity reticulation is also in need of an upgrade, and we are currently spending hundreds of millions on building new substations. The number of cars on city roads is also increasing by 6% per annum. G

F T R O P E R L A U N N A N W O T E P A C F O Y T I C

A : Helen Zille AT SCOTTSDEne HOUSING H VILLAGE LAUNCH B : ADDRESSING THE HOUSING SHORTAGE C : helen zille, executive mayor of cape town D : CITY FLOWER SELLERS E : BUILDING IN TAFELSIG F : V&A WATERFRONT AT NIGHT

G : VISIBLE POLICING H : GREEN POINT STADIUM UNDER CONSTRUCTION PAGE03 PAGE 04 CITY OF CAPE TOWN ANNUAL REPORT

BUILDING Y R E V I L E D E C I V R E S F B STRATEGIC STRATEGIC ON FOCUS AREAS C A I H G F E D C B A

: : : : : : : : : primary faure rose

ACHMAT EBRAHIM, CITY MANAGER CITY EBRAHIM, ACHMAT WATERWISE AWARENESS WATERWISE FIREMEN FIREMEN BUILDING THE NEWREST HOUSING DEVELOPMENT HOUSING NEWREST THE BUILDING SOETWATER KELP COLLECTION KELP SOETWATER SOLAR ENERGY IN , OTTERY RIVER, LOTUS IN ENERGY SOLAR STREET, BO-KAAP STREET,

water

keeping health

treatment

care fit

and

at D

healthy works a C E ity

clinic AREAS STRATEGIC ON FOCUS

INTRODUCTION BY THE CITY MANAGER perception ratings. ratings. perception enhanced and sheet, balance improved an poor, the for services more management, operational improved expenditure, capital record included have year financial past the in successes Council’s key the of Some a lastinglegacytobenefitallCapetonians. potential ofthismomentousevent,whileleaving been withthelong-termaimofmaximising achievements duringthisfinancialyearhave 2010 FIFA World Cup™.ManyoftheCouncil’s challenges andopportunitiesoffered bythe Council hasbeengearingupforthehuge This annualreport alsoreflects onhowthe stringent targets,butsurpassedthem. many instances,theCityhasnotonlymetthose actual performanceagainstoutputtargets.In methodology tomeasure andreport onits critical componentsofthebalancedscorecard Budget ImplementationPlan(SDBIP)andthe The CityhasusedtheServiceDeliveryand evaluated againstthesefive-yearplangoals. year inwhichtheCity’s achievementscanbe This(2007/8)isthefirst 2011/12. to 2007/8 I G financial years financial the for targets and areas focus strategic on based is plan This (IDP). Plan Development Integrated the plan, five-year a is development and management its guide to instrument planning City’s The main

H services for the poor. A Council assets register register assets poor. Council A the for services basic free on million R437 spent has City The expanded. been have amenities beach and halls clinics, libraries, parks, facilities, sports while progressed, have projects Housing distribution. electricity and removal waste solid roads, systems, sewerage and water in addressed were backlogs Major 2008/9. to over rolled contract andtendercommitments(R0,62billion) includes one if 94% – spent was budget) capital the of (78% billion R3,1 record A worldwide. mayors nominatedbymore than74000voters think-tank CityMayors,leadingagroup of820 world’s numberonemayorbyurbanaffairs Executive MayorHelenZillewasjudgedthe healthy 2008 Rodes’ ReportontheSAPropertyMarket City Manager City A infrastructure-led, sustainableeconomicgrowth. for placed well are we believe Town, I and Cape of history the in time exciting an is This publication. annual its in 2008 in cities food world 10 top the of Town one Cape as listed guide popular The conventions. and congresses host to city popular most 29th Town the Cape as ranks currently Association Convention and Congress International The York. New as such favourites beating agencies, events UK-based by favoured destinations long-haul of list the of top Town the Cape at put survey Trends Spends & M&IT UK annual TravelLeisure & prestigious the by region Africa and East Middle the in city top the Town rated Cape was Moody’s. from term) (short been maintained:Aa2.za(longterm)/Prime-1.za has rating credit Council’s strong the and audit, The Auditor-General hasgivenusanunqualified delivery andcustomersatisfaction. the rightpositionstoensure long-termservice staff withtherightskills,andplacingthemin and wehavefocussedonrecruiting theright needed. Theoperatingbudgetwas100%spent, We are rapidlybuildingcapacitywhere itismost maintenance. and repairs in investment major been has there and up, drawn been has chmat

described CapeTown ashaving“theonly CBD”inthecountry, andin2008/9 E brahim

magazine in New York; and the the York; and New in magazine Lonely Planet Lonely Blue List Blue travel travel

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T R O P E R L A U N N A N W O T E P A C F O Y T I C PAGE 06 CITY OF CAPE TOWN ANNUAL REPORT B A B C D E G F

: : : : : : :

wind

CAPE TOWN STATION TOWN CAPE ADDERL BUILDING GREEN POINT STADIUM POINT GREEN BUILDING FIRE SAFETY FIRE PARADE GRAND HIV AWARENESS AND TESTING AND AWARENESS HIV A

turbine e Y STREET IN CAPE TOWN CAPE IN STREET Y DEVELOPMENT - - darling A E V I VAT O N N I INTEGRATED INTEGRATED C D

PLAN VISION The Western Cape province boasts one of the most diverse, dynamic and innovative economies on the African continent; a 10% share of ’s population accounts for almost 15% of the country’s gross domestic product (GDP). Its robust economic sectors range from agriculture, fishing and forestry, to agri-business, boat-building and a dynamic services sector. The construction sector is booming thanks to the 2010 FIFA World Cup™, while large numbers of domestic and international visitors are discovering this multi-faceted destination.

Cape Town The basis of the five-year plan is infrastructure- Cape Town is home to approximately led economic growth – using services and 3,4 million people (65% of the provincial investments to make Cape Town more attractive population) and attracts both business and to investors and skilled workers. Seven strategic tourism visitors due to its natural beauty, rich areas were agreed upon when the Council history and vibrant culture. It is the oldest implemented the IDP on 1 July 2007; namely: city in South Africa, and the second largest, • Shared economic growth and development; covering 2 461 km2. • Sustainable urban infrastructure and services; • Public transport systems; Vision • Integrated human settlements; The City of Cape Town’s vision is for a • Safety and security; prosperous city with an enabling environment • Health, social and community development; for shared growth and economic development. • Good governance and regulatory reform. Cape Town must be known for effective, In March 2008, an eighth focus area was equitable service delivery and its well-governed, added – i.e. energy efficiency for a sustainable efficiently run administration. future.

OVERVIEW OF THEIntegrated CAPE TOWN METROPOLITAN DevelopmentAREA Plan The Council has implemented a five-year City of Cape Town finances plan, the Integrated Development Plan (IDP), The City posted higher-than-expected net results determining how the Council will spend its in relation to budgeted amounts for the budget from 2007/8 until 2011/12. This principal year ended 30 June 2008. Greater focus strategic planning instrument is agreed upon on service delivery underpinned the capital between local government and the residents of implementation programme, which grew from Cape Town, and sets budget priorities for the 77% in the previous year to just below 80% entire City to optimally deploy resources. in the year under review. The City focussed on a strong arrear debt recovery drive as part of its endeavour to cope with increased demands being made on its financial resources. VISION FOR A PROSPEROUS CITY T R O P E R L A U N N A N W O T E P A C F O Y T I C E F

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PAGE07 A B

CHALLENGES FACING THE CITY

South African environment Public transport South Africa has, in the past 12 months, been Poor integration between different modes of buffeted by high oil and food prices, energy public mobility, as well as basic safety issues, and political crises, higher interest rates, the has to date meant increased reliance on private crisis in Zimbabwe that led to an influx of vehicles. refugees, as well as xenophobic attacks. While Cape Town’s economic and social development indicators are relatively higher than other Integrated human settlements regions, it also has areas with high poverty The housing backlog was approximately levels. 300 000 in January 2007, including people in informal settlements, in backyards, and on the integrated housing database. The Housing Employment and job creation Directorate has an incremental upgrade One of the main challenges to Cape Town’s approach, providing informal settlements with economy is the creation of productive full essential services, while formal programmes employment opportunities to reduce poverty. are then implemented to provide housing The number of employed people grew from opportunities with fully serviced sites, top 1,17 million in September 2005 to 1,26 million structures and permanent tenure over time. in September 2007, while people employed in the informal sector increased steadily from September 2005 to March 2007, and declined Safety and security in September 2007. Use of the extremely addictive drug tik URBAN (methamphetamine) has spread rapidly, and has been a key Council focus this year. Other

OVERVIEW OF THEEnvironment CAPE TOWN METROPOLITAN AREA safety-related issues have included vulnerability Cape Town’s natural environment and beauty to fire, flooding and other natural and human- SERVICE are among its strongest assets. The City has induced hazards. one of the highest proportions of floral endemic species in the world, while its 300 km OVERVIEW of coastline features sought-after beaches Health, social and community development and a rich marine environment. However, General family health is directly related to growing patterns of resource use, consumption housing quality, and many people in informal and pollution threaten the rich, yet highly settlements therefore suffer from diarrhoea, C vulnerable ecology, landscapes and resource tuberculosis (TB), HIV/Aids and other bases that underpin and sustain the region. diseases. At the same time, there are notable improvements, such as the City attaining the highest cure rate for TB in the country. Sustainable urban infrastructure and services

With Cape Town’s rapid growth from 800 000 people some 50 years ago to around 3,4 million at present, the City is suffering from a backlog in bulk infrastructure and provision of basic services. Informal settlements have mushroomed around the city periphery, and where there is existing infrastructure it has not been optimally maintained. SOCIAL UPLIFTMENT CITY OF CAPE TOWN ANNUAL REPORT

PAGE 08 PAGE CITY OF CAPE TOWN ANNUAL REPORT PAGE 09

CHALLENGES G

F IN TAFELSIG

development officers

COMMUNITY DEVELOPMENT WATER METER SYSTEM AND COASTLINE HOUSING EMERGENCY MEDICAL SERVICES AIDS AWARENESS DRIVE

traffic : : : : : : :

F G E D C B A E D

URBAN SERVICE SOCIAL UPLIFTMENT OVERVIEW PAGE 10 CITY OF CAPE TOWN ANNUAL REPORT

STRATEGIC FOCUS AREA 1 with Stade de France, was selected as the the as selected was France, de Stade with together Group, SAIL the and stadium, Point Green the on ahead going is Construction residents. benefit to legacy lasting a establish will city, and functioning better a create will billion R10 totalling initiatives Numerous draw. final the secured also has It game. semi-final one and quarter-final one including games, eight Town stage Cape will monumental. be will city the on impact its and event, sporting largest world’s the far by is Cup World Soccer The Cup™ World FIFA 2010 partnerships. strategic City’ssuccessful the to due billion, R1,67 at bettered, also was billion) (R1,6 investments direct of value rand target The expected. than opportunities work more yielding investments new and current to due generated, were 177 10 – exceeded was jobs new 500 9 creating of target The Overview DEVELOPMENT AND Key mandates: GROWTH ECONOMIC SHARED

Key results:

C

Create anenablingenvironment fortheeconomytogrow 2010 Green Pointstadium ontrack Detailed 2010Transport OperationsPlan20%complete 10 177newjobscreated R1,67 billionnewdirect investment Prepare for2010,andestablishpost-eventlegacylong-termbenefits D

and rail networks; buy new trains and buses; buses; and trains new buy networks; rail and road improve will which budget, billion R6,5 a by fuelled is Plan Transport Integrated The facility. trading and recreation leisure, quality a into reconfigured be also will common Point Green The operator. stadium long-term a for bidder preferred programme, and for sports development. development. sports for and programme, Goal Green the draw, final the hosting as such from April2009forrelated operationalprojects, National Treasury hasgrantedoverR81,5million years. 12 to 10 within implemented be to phases four another with 2010, March by completed be should phase first The system. single-ticket a introduce and environments; cycling and pedestrian and facilities and-ride safety, park- better offer expansion; Airport Town Cape International billion R1,3 a fund

A

H T W O R G C I M O N O C E B

E

AINABLE L B A N I TA S U S F E D C B A

: : : : : : social

FAURE WATER TREATMENT WORKS TREATMENT WATER FAURE INTERCHANGE KOEBERG BUILDING GREEN POINT STADIUM POINT GREEN BUILDING AJAX vsSANTOSAT PIPES SUPPLY WATER

development

of

children

F STRATEGIC FOCUS AREA 2 Key results:

to improve water quality in the long term. term. long the in quality water improve to way under currently are programmes remedial capital-intensive multi-project, quality.Major water affected have land the from wash-off pollutant to leading rain and overflow, and fail systems sewerage making outages power growth, population and development Rampant quality Wastewater bills. water monthly manage and water save to residents helping households, in installed device a with system management demand water computerised new a introduced also Council The measures. management pressure introducing by reduced being are bursts Pipe 26%. reaching demand, water unconstrained in reduction 20% a of requirement DWAF the exceeded has Council The management demand Water target). above connections 696 2 or (92,5%, surpassed was supply electricity basic a to access for target 91,8% The attained. also was removal waste solid basic to access for goal 99% high very The standard. m 100 a achieved standard forstandpipeaccessis200m,theCity national the While standpipes. installing by achieved was supply water basic a to access settlements Council all giving of target The Basic services SERVICES AND Key mandates: INFRASTRUCTURE URBAN SUSTAINABLE

100% ofhouseholdswithaccesstobasicwatersupply 81% compliancewithcriticalDepartmentofWater Affairs and 99% ofhouseholdswithaccesstobasicsolidwasteremoval services 92,5% ofhouseholdswithaccesstobasicelectricitysupply Conserve naturalresources Forestry (DWAF) waterstandards Ensure universalaccessto basic services Effective managementofCouncil’s infrastructure andresources

was the runner-up in the Cleanest City awards. awards. City Cleanest the in runner-up the was Department Waste Solid The (77%). 10% by The 67%targetforcitycleanlinesswasexceeded management Waste CBD over the next three to five years. years. five to three next the over CBD the for planned investment sector public and private billion’s new R30 process and promote help to Unit Facilitation Development a up setting for made were Preparations open. were offices district eight of seven 2008, mid-July by decentralised; were operations Department’s Management Building and Planning The planning and Strategy resurfacing. extensive included and million, R50 totalled projects resurfacing road metro The provisions asset and operations Roads scheme. upgrade Bend Hospital million R235 the on began also Work stadium. the near improvements road major various and Waterfront; V&A the to entrance north-western the at Road Beach and Circle Point Green the between carriageway dual a of construction the precinct; stadium Point Green the to Road Somerset from access pedestrian allow to Boulevard Western on Circle Point Green the raising includes This project. Cup World 2010 Boulevard Bay Granger million R84 the on began Construction programme improvement Roads reality. a minimisation waste make to sector private the with partnerships and links establish to Summit Minimisation Waste first the hosted Town year, Cape the During Point. Sea and area Atlantic Twicethe in Think like projects recycling successful ran Department The

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STRATEGIC FOCUS AREA 2 approved by Council in June 2008. June in Council by approved was (IMEP) Policy Environmental Metropolitan city’s the Integrated of review five-yearly The impacts. change climate and mitigation carbon security, energy address to up set therefore was Committee Energy 80 Section A area: focus strategic new a as city’ sustainable a for ‘energy adopt to decided Tourism.Council and Affairs Environmental of Department the by funding and residents local trained of assistance the through in sources pollution air of survey a and Health, City of leadership the under Strategy Pollution Air Khayelitsha the up setting included initiatives management environmental policy.Numerous City’senvironmental the own and IDP the legislation, provincial and national by guided managed, strictly is environment cultural and urban natural, Town’s diverse Cape and unique Environment 85,3%. was approvals land-use for rate finalisation The 102,1%. were rates finalisation and 2007, in approved were billion R15 (CTD) worth plans Building SERVICES approvals plan Building AND INFRASTRUCTURE URBAN SUSTAINABLE

STRUCTURE W S S E N E R AWA C A

D Y T I C E L B A N I A T S U S B URBAN INFRA - STRATEGIC FOCUS AREA E F 3

Key results:

Delft, and Stellenbosch. Stellenbosch. and Downs Blue Delft, Khayelitsha, Plain, Mitchells suburbs, southern and northern the serve will years, 12 to 10 within completed be to expected phases, four next The Noon. Du and Doornbach Atlantis, Mamre, of communities the include to corridor Atlantis the up extended be later will This precinct. stadium Point Green the to through and areas, surrounding and city inner the throughout airport, the and CBD the between service a of consist will This 2010. March for planned system (IRT) transit rapid integrated an of phase first the with system, transport public rand multi-billion new a introducing is City The transport. public of m 500 within Capetonians of 75% least at place will that services road and rail high-quality of network system full a of vision transport strategic a has Council The Transport Key mandates: SYSTEMS TRANSPORT PUBLIC A B C D E H g F

: : : : : : : :

providing NATIONAL ARBOR DAY ARBOR NATIONAL ROAD SAFETY AWARENESS IN IN AWARENESS SAFETY ROAD CYCLING TO CONSERVE ENERGY CONSERVE TO CYCLING WIND POWER RESEARCH RESEARCH POWER WIND UPGRADE BEND HOSPITAL AND BUS DAWN AT TRAFFIC BUSTLING

minibus public by 20minutes N2 busandminibustaxi(BMT)lanereduced publictransporttraveltime 8 kmextrapublictransportlanesperannum Improve publictransportsystems andservices TAXI LANE TAXI transport

the City adding a BMT lane for buses and and buses for lane BMT a adding City the included developments road 2007/8 Key benchmark. a as nationally used being is and – intended as – complete 20% was Plan Operations Transport 2010 detailed the review, under year the of end the At completed. was Plan Operations Transport high-level year, the financial 2007/8 the During was exceeded by 3 km. km. 3 by exceeded was lanes transport public dedicated with routes commuter feeder and critical of km 5 of target The modes. transport other for minutes five by and minutes, 20 by users transport public for time travel Quarry, slashing Borcherds to Drive Vanguard from N2 the to taxis minibus G

G N I K R O W T E N

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STRATEGIC FOCUS AREA 4

Key results:

offices that are open on certain weekdays. weekdays. certain on open are that offices satellite up setting is feature key A service. customer optimise to realigned been have operations offices’ estate housing existing The years. 15 to five next the for banked be to land enable also will This implemented. been has – programme development housing Council’s multi-year the for land well-located acquire to funding external and internal using – process acquisition land housing A delivery. housing up speed and streamline to Council the enable will which accreditation, full towards step first the is This 2008. June in Housing of Minister Provincial the from approval accreditation level-one conditional received Council The (258). housing gap and (705); housing rental and social (37); restitution land 266); (2 stands incremental 173); (3 housing subsidy of consisted These created. were opportunities housing 439 6 of total a and 2007/8, in Council the for developed was plan housing new A Housing Key mandates: SETTLEMENTS HUMAN INTEGRATED

6 439newhousingopportunitiescreated 100% compliancewithIDPhousingprogramme Deliver housingopportunities Improve anddevelopintegrated humansettlements Exceeded targetforcommunityfacilitymaintenance 60 informalsettlementsservicedinupgradeprogramme stock, consisting of some 43 500 units. units. 500 43 some of consisting stock, rental Council’s housing the refurbish and upgrade to project unit residential community rand for, multi-billion a received million first the and on, reached been has Agreement top structures and permanent tenure over time. time. over tenure permanent and structures top sites, serviced fully with opportunities housing provide to implemented are programmes formal whereafter services, essential full with provided first are They settlements. informal to approach upgrade incremental an has City The Informal settlements incremental upgrade 50. of target the above well lighting, area and water, sanitation with serviced were settlements informal 60 Some Informal settlements

A

D

B C TION O I AT R G E T N I S S E R G O R P G N I S U O H

STRATEGIC FOCUS AREA 5

Soetwater/Ocean View areas. areas. View Soetwater/Ocean and Bay Hout the in as well River, as Elsies and Khayelitsha in incidents grab land numerous prevent to managed has Unit Invasion Anti-Land The Section. Abuse Substance a and Unit Peoples Displaced Unit, Invasion Anti-Land Unit, Theft Copper the including up, set were units specialised of number A services enforcement law Specialised year. financial the during issued were notices 750 18 Some enforced. vigorously were trading, informal and dumping illegal as such offences other and streets, the on behaviour anti-social curb to by-laws existing and New enforcement Law Key mandate: SECURITY AND SAFETY Key results: E F A B C D E g F & SECURE & SAFE

: : : : : : :

new well FINISHING TOUCHES TOUCHES FINISHING GUGULET BUILDING RESIDENTIAL UNITS RESIDENTIAL BUILDING THE FACE OF CITY TRAFFIC SERVICES TRAFFIC PARK CITY OF FACE WETLANDS THE KHAYELITSHA IN PLAYING CHILDREN HOUSES ON THE CAPE THE ON HOUSES -

equipped

h U HOSTEL UPGRADES HOSTEL U Disaster ManagementPlandevelopedandapproved Foster asafeandsecure environment 65% compliancewithMetropolitan PolicePlan CITY FIRE SERVICES FIRE CITY to

new

houses two water tankers and four rescue vehicles vehicles rescue four and tankers water two engines, fire nine vehicles, fleet new Fifteen staffing. and equipment fire-fighting improve to significantly invested has Council The service rescue and Fire interventions. and activities management risk disaster enhance and improve to funding considerable invested has Council The management risk Disaster spotting and response. response. and spotting fire early for used being are phase) pilot a in (still cameras detection Fire acquired. were

G

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T R O P E R L A U N N A N W O T E P A C F O Y T I C PAGE 16 CITY OF CAPE TOWN ANNUAL REPORT C D ENERGY & DIVERSITY & ENERGY A B E K J I H g F E D C B A

: : : : : : : : : : : proudly

preparation

UNIQUE NATURAL FLORA NATURAL UNIQUE CAPE POINT CAPE GOVERNMENT AVENUE IN THE CITY CBD CITY THE IN AVENUE STADIUM GOVERNMENT ATHLONE AT ACTION IN BAFANA BAFANA ALOE PLANTS ALOE HAIR BRAIDING ON THE GRAND THE ON BRAIDING HAIR VIEWED FROM THE AIR THE FROM VIEWED MOUNTAIN TABLE V&A WATERFRONT AT NIGHT AT WATERFRONT V&A BONTEBOK IN NATURE RESERVE NATURE TYGERBERG IN BONTEBOK

south

for

SWITCH ON OF OF ON SWITCH african F festive LIGHTS

N W O T E P A C I

H

TOP TOURIST DESTINATION

G

LANGUAGE OF THE CITY Under the reassuring gaze of a mountain and nestled between two oceans lies the City of Cape Town. Different cultures, different faces, different places. Rich culture, poor culture, black faces, white faces. This is Cape Town. A city of old and new. Old history, new history. Your history, my history. This is Cape Town. A city of contrasts. Flats and houses on hilltops. Housing on the Flats. Clean water flows from taps, current surges through lines, a tap is shared by all. This is Cape Town. People have. People have not. We live, we work, we play. There are a myriad of Cape Towns. There is Cape Town - the city of beauty and wonder. The one constant that unites them all is the local government, called The City of Cape Town. THIS The people who manage the City, the people who make it work! CITY T R O P E R L A U N N A N W O T E P A C F O Y T I C WORKS FOR

YOU J K PAGE17 PAGE 18 CITY OF CAPE TOWN ANNUAL REPORT

STRATEGIC FOCUS AREA 6

and drugs was also launched. launched. also was drugs and alcohol by affected people for helpline toll-free new A abuse. substance on information with more many reach and clinic each at year per patients 300 treat to aims Council The Tafelsig clinic. at operational became centre outpatient treatment abuse substance One monitored. and measured be can that way coordinated a in programmes, new test and implement to as well as programmes, current all consolidate to is aim The abuse. drug and alcohol tackle to strategy year three- comprehensive a unveiled Council The Substance abuse abuse. substance and alcohol and HIV/Aids, combating development, youth (ECD), development childhood early people, street for programmes through organisations 136 to made were million R2,3 totalling aid Grants-in- CBOs). and (NGOs organisations community-based and non-profit qualifying assists programme City’s The grants-in-aid Economic andsocialdevelopment Key results: DEVELOPMENT Key mandate: COMMUNITY AND SOCIAL HEALTH,

C

A to helpHIV/Aidsorphans Slowed therateofincrease ofTBper100000CapeTown population guidelines withinsettarget Reduced theinfantmortalityrate(numberofdeathsper1000livebirths) Number ofdayswhenairpollutionexceedsWorld HealthOrganisation(WHO) 21 partnerships implemented with non-governmental organisations(NGOs) 21 partnershipsimplementedwithnon-governmental Facilitate thedevelopmentofahealthyandsociallyinclusivesociety Slowed therateofincrease ofthecity’s antenatalHIVprevalence 20 communitydrugcommitteesestablished

guidelines on 128 days out of an expected 144 144 expected an of out days 128 on guidelines WHO exceeded pollution air 2007/8, In Air pollution and the Old Mutual . Marathon. Two Oceans Mutual Old the and Tour Cycle Pay n Pick Argus Cape the included events regional and national international, approximately 500eventsacross thecity. Major presented or supported either Department The Sport, recreation andamenities country. the in best the achieved, was 76% of patients positive smear new of rate cure TB A 876. of figure an actual 100 000wasslowedfrom atargetof980to health facilities.Therateofincrease ofTBper all at charge of free done is testing HIV Daily was 15,9%,compared withanexpected18,5%. prevalence HIV antenatal in increase of rate The HIV/Aids andTB 50. than more of very compares indicator This 20,60. of target the than better age the under children of deaths 20,28 were There Infant mortalityrate outcome. excellent an was This days.

of one per 1 000 live births, which is is which births, live 000 1 per one of B D favourably with the national rate rate national the with favourably

COMMUNITY SUPPORT COMMUNITY

E STRATEGIC FOCUS AREA F 7 forums set up. up. set forums ward functioning 105 with established, were channels engagement community Effective City management been cutto6½weeks. procurement processes has tender for time turnaround timely. The and comprehensive is reporting management practices,while sophisticated financial,debtandliquidity revenueto andexpenditure. Itapplies targets, andhasshownaprudentapproach budget its within well stayed has Council The Overview

Key results: REFORM Key mandatesREGULATORY : AND GOVERNANCE GOOD

from Moody’s Improved turnaroundtime fortenderprocurement processes for contracts andtendersrolled over 78% of capital budget spent – 93% implemented, considering commitments Establish effective community engagementchannels indigent support, alternative income opportunities,Manage and keyasset financial and and risk governance management areas, such as income control, cash flow,Ensure enhanced service delivery through efficient institutional arrangements City credit rating maintained: Aa2.za (long term)/Prime-1.za (short term) 100% ofCounciloperatingbudgetspent 45% ofidentifiedservicesISOcertified Unqualified auditfrom Auditor General A B D C E G F G

: : : : : : : MAYOR executive HELENZILLEOPENSAN ALCOHOL ANDDRUGTREATMENT CENTRE encouraging executive upgrading empowering the staff CIVIC TOWN CAPE

development

MAYOR HELEN ZILLE MEETS THE TAFELSIG COMMUNITY TAFELSIG THE MEETS ZILLE HELEN MAYOR THE ATHLONE STADIUM STADIUM ATHLONE THE

the

sport good” or “excellent” job in service delivery. service in job “excellent” or good” “very “good”, a doing was Council the that felt sample business the of 69% Some 2007/8. for survey satisfaction customer business Council’s the for Town Cape businesses formal 500 with conducted were interviews Phone Business communitysatisfactionsurvey job. delivery service “excellent” or good” “very “good”, a doing was Council the that felt sampled residents the Half members. household with interviews face-to-face 000 3 year, with this conducted was survey perception/satisfaction residents’ A Community satisfactionsurvey

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T R O P E R L A U N N A N W O T E P A C F O Y T I C PAGE 20 CITY OF CAPE TOWN ANNUAL REPORT

STRATEGIC FOCUS AREA 7 OTHER OTHER operations. its support to system information business and transactional world-class a access to continues administration City the that ensures This upgraded. itself application the and system) SAP the of users 000 7 the supports (which infrastructure back-end the both had system transactional main Council’s SAP-ERP The Information systemsandtechnology Blaauwberg PlanningOffice. turnaround timeforplanapprovals inthe procurement processes, andadecrease in improvement includedtheISOcertificationof Key successesinthedriveforbusiness of choice. Council, confirmingthatit remains anemployer 15% increase inprofessionals employedbythe development andplanning.There wasanoverall board, particularlyinthefieldsofinfrastructure More skilledprofessional staff were takenon measure staff loyaltyandconcerns. a culture climatesurveythrough Markinorto theCouncilconducted for localgovernment, first support tooperations.Inaninternational like withlike,andshiftingtheemphasisfrom reporting lines,eliminatingduplication,placing an approved managementstructure withclear All Councilmanagersandstaff were placedin Strategic humanresources (CTD) H REFORM REGULATORY AND GOVERNANCE GOOD management C uman organisational

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MAXIMISING POTENTIAL MAXIMISING D

A TEXTURE TEXTURE & SPIRIT &

E CITY OF OF CITY B

ENJOY ENJOY B YOUR YOUR F

Publisher: City of Cape Town ACKNOWLEDGEMENTS Communication Department

Project managers: Willem Claassens

Aletta Kruger

Copywriter: Judy Bryant

Design: G2 Design - Stellenbosch

Photography: Bruce Sutherland

Jéan du Plessis

Printer: Creda Communications S U C O F

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A : COUNCIL MEETING B : THE PROTEA: OUR NATIONAL FLOWER C : ACTION IN THE CAPE ARGUS PICK n PAY CYCLE TOUR D : SUNRISE OVER E : THE PARKS DEPARTMENT AT WORK BEAUTIFYING THE CITY F : branding the city G : DRUM MAJORETTES FROM GORDON’S BAY THIS CITY WORKS LANGUAGE OF THE CITY Under the reassuring gaze of a mountain and nestled between two oceans lies the FOR City of Cape Town. Different cultures, dif- ferent faces, different places. Rich culture, poor culture, black faces, white faces. This is Cape Town. A city of old and new. Old history, new history. Your history, my his- YOU tory. This is Cape Town. A city of contrasts. Flats and houses on hilltops. Housing on the Flats. Clean water flows from taps, cur- rent surges through lines, a tap is shared by all. This is Cape Town. People have. People have not. We live, we work, we play. There are a myriad of Cape Towns. There is Cape Town - the city of beauty and wonder. The one constant that unites them all is the lo- cal government, called The City of Cape Town. The people who manage the City, the people who make it work!