Government Technology Magazine January February 2019

Solutions for state and local government.

JANUARY/FEBRUARY 2019

IS TECHNOLOGY MAKING US SAFER? THE PUBLIC SAFETY ISSUE PLUS:

VOL 32 ISSUE 1 / A PUBLICATION OF e.REPUBLIC / GOVTECH.COM

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ROBERT PATTERSON Former acting administrator of the DEA AT&T Public Sector ´Æ¸¬ÇÈ·Ì |

An Ecosystem Approach to Disaster Response Government agencies on the front lines need a trusted ally that can help Government agencies on the front manage all aspects of an emergency.

COMMUNICATION IS CRITICAL ·ÈÅ¼Áº´Á·´ì¸Å´·¼Æ´ÆÇ¸Å©¸ÂÃ¿¸Á¸¸· before, »¸¹Â¿¿ÂÊ¼Áº´Å¸Å¸¶¸ÁÇ¸Ë´ÀÃ¿¸Æ lines need a trusted ally that can help ¼Á¹ÂÅÀ´Ç¼ÂÁÆÂÃÅÂÇ¸¶Ç¼ÁºÂÅÅ¸ÆÇÂÅ¼Áº Â¹»ÂÊ¼ÆÈÁ¼ÄÈ¸¿ÌÆÈÃÃÂÅÇ¼Áº ·´À´º¸´Á·´ÆÆ¼ÆÇÅ¸Æ¼·¸ÁÇÆ»¸¦ÂÁÅÂ¸ ¶ÂÀÀÈÁ¼¶´Ç¼ÂÁÆ¼Á¹Å´ÆÇÅÈ¶ÇÈÅ¸¼Æ´¿Ê´ÌÆ ·¼Æ´ÆÇ¸ÅÅ¸ÆÃÂÁÆ¸¸æÂÅÇÆÆ¼·¸µÌÆ¼·¸ ÂÈÁÇÌÀ¸Åº¸Á¶Ì¨Ã¸Å´Ç¼ÂÁÆ¸ÁÇ¸Å ´ÃÅ¼ÂÅ¼ÇÌÈÇ¶ÂÁÆ¼·¸Å¼Áº´·¼Æ´ÆÇ¸Å Ê¼Ç»èÅÆÇÅ¸ÆÃÂÁ·¸ÅÆ´ÇÇ»¸ÆÇ´Ç¸¿Â¶´¿ ¨¿Â¶´Ç¸·¼Á¦´Å´Ç»ÂÁÊ´Æ·¼Å¸¶Ç¿Ì ´Æ´Ê»Â¿¸ÆÌÆÇ¸ÀÃÅÂÀÂÇ¸ÆµÅÂ´·¸Å ´Á·¹¸·¸Å´¿¿¸É¸¿Æ ¼ÁÇ»¸Ã´Ç»Â¹¢ÅÀ´ÂÅÇÈÁ´Ç¸¿ÌÇ»¸¨ Ã¿´ÁÁ¼Áº´Á·µ¸ÇÇ¸Å¶ÂÂÃ¸Å´Ç¼ÂÁ´ÀÂÁº µÈ¼¿·¼ÁºÆÈÆÇ´¼Á¸·ÂÁ¿ÌÀ¼ÁÂÅ·´À´º¸ÈÇ manage all aspects of an emergency. ·¼æ¸Å¸ÁÇºÅÂÈÃÆ©ÅÂÇ¸¶Ç¼ÁºÂÅÅ¸ÆÇÂÅ¼Áº Bouncing Back from Irma ¼ÇÆèµ¸ÅÁ¸ÇÊÂÅ¾Ê´ÆÊ¼Ã¸·ÂÈÇ¶Å¼ÃÃ¿¼Áº ¶ÂÀÀÈÁ¼¶´Ç¼ÂÁÆ¼Á¹Å´ÆÇÅÈ¶ÇÈÅ¸ÄÈ¼¶¾¿Ì ÆÂ¹¬¸ÃÇ¸Àµ¸Å#¦ÂÁÅÂ¸ÂÈÁÇÌ Ç»¸ÂÈÁÇÌÔÆ¸À¸Åº¸Á¶Ì¶ÂÀÀÈÁ¼¶´Ç¼ÂÁÆ Å¸ÄÈ¼Å¸Æ´Á¸ÇÊÂÅ¾Â¹¿Âº¼ÆÇ¼¶ÆÆÈÃÃÂÅÇ ¿´»´·ÁÔÇµ¸¸Á´æ¸¶Ç¸·µÌ´À´½ÂÅ ¶´Ã´µ¼¿¼Ç¼¸Æ¬´Ç¸¿¿¼Ç¸»¸¿Ã¸·Æ¸ÅÉ¸´Æ´ ¸À¸Åº¸Á¶ÌÃ¿´ÁÁ¼Áº´Á·¸ËÃ¸Å¼¸Á¶¸ »ÈÅÅ¼¶´Á¸¹ÂÅÌ¸´ÅÆÈÇ¼ÇÊ´Æ´µÂÈÇ µ´¶¾ÈÃµÈÇ¶ÂÁÁ¸¶Ç¼ÂÁÆÊ¸Å¸¿¼À¼Ç¸· Ö¼Æ´ÆÇ¸ÅÅ¸ÆÃÂÁÆ¸¼ÆÁÂÇ½ÈÆÇ´µÂÈÇ ÇÂº¸Ç»¼ÇµÌ´Ê»ÂÃÃ¸Å¼ÁÇ»¸¹ÂÅÀÂ¹ ¨Á°¸·Á¸Æ·´Ì§´Ç¼ÂÁ´¿¼Æ´ÆÇ¸Å »¸¿Ã¼Áº¶ÂÀÀÈÁ¼Ç¼¸Æº¸ÇÇ»¸¼ÅÆÌÆÇ¸ÀÆ ¡ÈÅÅ¼¶´Á¸¢ÅÀ´ «¸¶ÂÉ¸ÅÌ¶Å¸ÊÆ´ÅÅ¼É¸·¼Á¦ÂÁÅÂ¸ÂÈÁÇÌ µ´¶¾ÈÃ¼ÇÔÆ´µÂÈÇÇ»¸Ê»Â¿¸¸¶ÂÆÌÆÇ¸À× »¸ÀÂÆÇÃÂÊ¸Å¹È¿Ç¿´ÁÇ¼¶»ÈÅÅ¼¶´Á¸¼Á Ê¼Ç»¸¿¿ÂÁ¥¼º»ÇÅÈ¶¾Æ¨¥ÆÊ»¼¶»´Å¸ Æ´ÌÆ¬Ç´¶Ì¬¶»Ê´ÅÇÍÉ¼¶¸ÃÅ¸Æ¼·¸ÁÇ Å¸¶ÂÅ·¸·»¼ÆÇÂÅÌÆÈÆÇ´¼Á¼Áº$!À¼¿¸ ÀÂµ¼¿¸ÈÁ¼ÇÆ¸ÄÈ¼ÃÃ¸·Ê¼Ç»»¼º»¶´Ã´¶¼ÇÌ ©Èµ¿¼¶¬´¹¸ÇÌÖ¢ÇÔÆ´µÂÈÇÆÈÃÃÂÅÇ¼ÁºèÅÆÇ Ã¸ÅÊ¼Á·Æ¹ÂÅ #»ÂÈÅÆ¢ÅÀ´À´·¸ ´ÁÇ¸ÁÁ´Æ»¸¨¥ÆÃÅÂÉ¼·¸·ÂÈÁÇÌ Read the study at Å¸ÆÃÂÁ·¸ÅÆ¼Á¸É¸ÅÌÊ´ÌÃÂÆÆ¼µ¿¸ÆÂÇ»¸Ì ¿´Á·¹´¿¿¼Á¿ÂÅ¼·´ÂÁ¬¸ÃÇ¸Àµ¸Å´ Âï¶¼´¿Æ´Á·¸À¸Åº¸Á¶ÌÅ¸ÆÃÂÁ·¸ÅÆÊ¼Ç» ¶´Á»¸¿Ã¶¼Ç¼Í¸ÁÆ× ¬ÈÁ·´ÌÀÂÅÁ¼Áº¨Á¦ÂÁ·´ÌÀÂÅÁ¼Áº ¶¸¿¿Ã»ÂÁ¸¶ÂÉ¸Å´º¸´»Èº¸»¸¿Ã¼ÁÇ»¸¼Å èÅÆÇÅ¸ÆÃÂÁ·¸ÅÆ´ÅÅ¼É¸·ÇÂ´ÆÆ¸ÆÆÇ»¸ ·¼Æ´ÆÇ¸ÅÅ¸ÆÃÂÁÆ¸¸æÂÅÇÆÌ°¸·Á¸Æ·´Ì Á¼º»Ç»´·Å¸ÆÇÂÅ¸·¶¸¿¿È¿´Å´ÁÇ¸ÁÁ´Æ “Disaster response is not just about helping communities bit.ly/HurricaneResponse ´ÇÇ»¸¦´Å´Ç»ÂÁ¨´Á·´ÇÇ»Å¸¸¸À¸Å get their systems back up, it’s about the whole ecosystem.” º¸Á¶ÌÅ¸ÆÃÂÁÆ¸¿Â¶´Ç¼ÂÁÆ¼Á¤¸Ì°¸ÆÇ Ö¢ÇÊ´Æ´ Â·Æ¸Á·×Æ´ÌÆ¿´Á STACY SCHWARTZ, VICE PRESIDENT, AT&T PUBLIC SAFETY ¦´¶´¶»¸ÅÁ·¼Å¸¶ÇÂÅÂ¹¼Á¹ÂÅÀ´Ç¼ÂÁ Ç¸¶»ÁÂ¿ÂºÌ¹ÂÅ¦ÂÁÅÂ¸ÂÈÁÇÌÖ¿¿ Â¹´ÆÈ··¸ÁÊ¸»´·ÉÂ¼¶¸Ç¸ËÇ´Á· ·´Ç´¶´Ã´µ¼¿¼Ç¼¸Æ»´ÇÊ´Æ»Èº¸¹ÅÂÀ

NYC Mayor Bill de Blasio looks at data Blue Ravine Rd, Folsom, CA 95630. Periodical Postage Paid at Folsom, CA and additional offices. POSTMASTER: Send address changes to: Send address changes to: at Folsom, CA and additional offices. POSTMASTER: Paid Postage Periodical Folsom, CA 95630. Rd, Blue Ravine NS: Subscription inquiries should be directed to Government Technology, Attn: Circulation Director, 100 Blue Ravine Rd, Folsom, CA 95630, CA 95630, Folsom, Rd, 100 Blue Ravine Attn: Circulation Director, NS: Subscription inquiries should be directed to Government Technology, from ShotSpotter’s gunﬁ re-tracking technology. APIMAGES.COM

COVER STORY GovTech 16 / Data Dragnet 24 / Winning in GovTech New technology delivers an 2018 saw some big deals and big unprecedented amount of data to exits that reshaped the market serving ﬁ ght crime. But are police using it to government. make communities safer? By Ben Miller By Tod Newcombe Government Technology (ISSN# 1043-9668) is published monthly except February, May, August, and November by e.Republic Inc, 100 and November by e.Republic August, May, February, (ISSN# 1043-9668) is published monthly except Government Technology Inc. All rights reserved. SUBSCRIPTIO Copyright 2019 by e.Republic Folsom, CA 95630. Rd, 100 Blue Ravine Government Technology, 916-932-1300. www.govtech.com // January/February 2019 3

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SHUTTERSTOCK.COM Carmen Besirevic, [email protected] Lynn Gallagher, [email protected] Kelly Schieding, [email protected] ACCOUNT EXECUTIVES: Rebecca Regrut, [email protected] DEPARTMENTS NEWS Kathryn Nichols, [email protected] Joelle Tell, [email protected] Lisa Blackie, [email protected] 37 / Tracking the 8 govtech.com/extra BUS. DEV. MANAGER: Nick Pedersen, [email protected] Nation’s Drug Epidemic Updates from Government Technology’s INSIDE SALES: daily online news service. Paul Dangberg, [email protected] States are battling the surging opioid Tracy Meisler, [email protected] crisis with aggressive data collection Katrina Wheeler, [email protected] Shane Prince, [email protected] and analysis. 14 Big Picture SALES ADMINISTRATORS: Delta’s facial recognition kiosks are Jane Mandel, [email protected] Lien Largent, [email protected] speeding up lines at the Atlanta airport. Laurie Roberts, [email protected] Tina Faragia, [email protected] 40 / Battling the Backlog Sharon Penny, [email protected] Portland, Ore., tackles an abundance 44 Spectrum Tara Holm, [email protected]

of untested sexual assault kits with an More research, more science, Sr. Dir. of Sales Operations: Andrea Kleinbardt, [email protected] upgraded system that’s catching on. more technology. Event Sales Operations Mgr: Alison Del Real, [email protected] Chief Customer Success Offi cer Arlene Boeger, [email protected] Content Studio 47 Products Managing Editor: Jeana Bigham, [email protected] 42 / On High Alert Moshi smart adapter, Microsoft Surface Dir. of Web Marketing: Zach Presnall, [email protected] Web Advertising Mgr: Adam Fowler, [email protected] As technology evolves, so do Laptop 2 and Vx tech-ready daypack. Subscription Coord.: Eenie Yang, [email protected] citizen expectations for how and CORPORATE when they’ll learn of impending 48 CIO Central CEO: Dennis McKenna, [email protected] President: Cathilea Robinett, [email protected] emergencies. Career changes across tech-driven roles CAO: Lisa Harney, [email protected] in government. CFO: Paul Harney, [email protected] Executive VP: Alan Cox, [email protected] Chief Content Offi cer: Paul Taylor, [email protected] Dep. Chief Content Ofc.: Steve Towns, [email protected] VP Research: Joe Morris, [email protected] FOLLOW Government Technology is published by e.Republic Inc. Copyright 2019 US ON by e.Republic Inc. All rights reserved. Government Technology is a registered trademark of e.Republic Inc. Opinions expressed by writers IN OUR NEXT ISSUE: are not necessarily those of the publisher or editors. Article submissions should be sent to the attention of the Managing ID, Please On the Blockchain Getting Carded Editor. Reprints of all articles in this issue and past issues are available Does emerging tech hold What identity (500 minimum). Please direct inquiries for reprints and licensing to States look toward Wright’s Media: (877) 652-5295, [email protected]. single sign-on. the answer to securing management means Subscription Information: Requests for subscriptions may be directed personal information? at the local level. to Subscription Coordinator by phone or fax to the numbers below. You can also subscribe online at www.govtech.com. 100 Blue Ravine Rd. Folsom, CA 95630 Phone: (916) 932-1300 Fax: (916) 932-1470 WWW.GOVTECH.COM Printed in the USA.

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Bringing the People Around

uch has been written about the did a generation ago. They don’t feel to help employees understand that evolution of the government as stuck in an unsatisfying position, there’s much more to transformation Mworkforce, and a fair amount which makes their leaders’ jobs harder. than new technology. The goal is not of it has been written in this magazine. There’s a certain amount of workforce just to make the old process faster, GT has documented the shift over the mobility that is to be expected, but but also to introduce an entirely new, past few decades from the career public managers need to cultivate the talent and better, way of doing things. servant to the more mobile employee of within their organizations using the “A lot of times, agencies and the state today, more likely to jump between jobs in tools that are available to them. as a whole get stuck in trying to reproduce the private, nonprofi t and public sectors A recent study from the Center for State and do the same process over and over in search of a new challenge or a raise. and Local Government Excellence notes an and over again,” he said, “and a lot of The fact is, few American workers spend increase in the availability of benefi ts like times technology can help agencies jump their entire career in one place anymore. fl exible work hours, paid training, wellness or completely change processes … for the According to the U.S. Bureau of Labor programs and paid family leave. And betterment of the whole interaction.” Statistics, in 1983, almost one-third of while these developments are positive, Keeping up with consumer demands employees ages 45 or older had worked for the onus on public-sector technology with a government budget requires the same employer for 20 years or more, leaders is to undergo transformative courageous leaders with technical while one-third of employees between 35 modernization eff orts while cultivating know-how that is complemented with and 44 had worked for the same employer buy-in from a workforce with a growing the communications skills to cultivate for a decade or more. Today’s workers tend number of other employment options. the buy-in needed from the workforce to move around a bit more. Thirty-fi ve Arizona Chief Information Offi cer for truly transformative change. years after the above data was collected, Morgan Reed said recently that “the two “It’s really up to government leaders in January 2018, less than one-quarter things that state employees hate the most to make sure our employees know that of workers over 45 had at least 20 years are the way things are and change.” It’s a this change is going to happen, it’s for the of tenure at the same employer, while sentiment that probably applies across the best and, ultimately, it’s to deliver better nearly 30 percent between 35 and 44 had workforce, government or not. But as Reed outcomes for our citizens,” Reed said. at least 10 years at the same employer. points out, the road to modernization is not Perhaps more telling, though, is the without its bumps. What’s key is to take fact that government employees across the time to communicate the importance local, state and federal government now of coming changes and how they will help have a median tenure of 6.8 years: 8.3 is internal operations run more effi ciently RAISE YOUR VOICE the federal median, 5.9 for state and 6.9 and, in the end, deliver a higher level of for employees in local government. But service to the public government serves. Your opinions matter to us. Send what does this information tell us? comments about this issue to the editors Better outcomes at [email protected]. Publication Culture is key Colorado Chief Technology Offi cer is solely at the discretion of the editors. Employees generally have more David McCurdy says that the hardest Government Technology reserves the options when it comes to jobs than they part of the modernization process is right to edit submissions for length.

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To learn more, download the handbook at: www.govtech.com/Drone-Handbook-2018

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Muni Market As regions across the country work to bridge the digital divide and get as many people connected to high-speed Internet as possible, Neighborly, a San Francisco-based company that brings together communities with funding for public projects, is launching an accelerator program to help get broadband projects off the ground. While Neighborly planned to accept just 10 regions M into its initial program, it ultimately took on 35 groups for its ﬁ rst cohort after receiving more than 30The number of people who go through a civil court case without a 100 applications. Participants include a partnership among Multnomah County and the cities of lawyer annually. Pew Charitable Trusts Portland, Gresham, Troutdale, Fairview and Wood Village, Ore., spearheaded by an organization is trying to ﬁ x that problem with tech. called Municipal Broadband PDX.

Biz Beat When Paradise, Calif., was destroyed by wildﬁ re on Nov. 12, emergency operations staff found the city’s website lacked the tools necessary to quickly and easily build new pages and update existing information. Luckily, ProudCity, a startup that builds websites for local governments, stepped in to 568The number of electric buses stand up a new site for the city to share response and recovery information, and the company did it in operation in the U.S. in 2017, in just three days. Paradise is not a client of ProudCity, but the company isn’t rushing to bill the city according to a report from the U.S. for its services following the historic Camp Fire. In 2017, ProudCity did similar work for Santa Rosa, PIRG Education Fund. Calif., in the aftermath of the Tubbs Fire.

WHO SAYS? COLUMBUS COMBATS INFANT MORTALITY “We really want these things to be Prenatal care is critical to maternal and child health, but stolen shamelessly many low-income and underserved communities have challenges accessing such medical programs. Colum- by other cities.” bus, Ohio, is working to change that by launching the govtech.com/quoteJanuary2019 Prenatal Trip Assistance (PTA) project to develop an app that patients can use like a ride-hailing service to get to % medical appointments, communicate with health-care 47The percentage of U.S. providers and verify their Medicaid eligibility and cover- municipalities with fewer age. In a pilot, PTA will enroll 500 expectant mothers from than 1,000 residents. eight neighborhoods identiﬁ ed as home to at-risk infants. The initiative is part of the Smart Columbus program.

MOST READ STORIES ONLINE: Harvard Converts Millions of Legal How Transit Is Turning to Tech to Documents into Open Data Cut Through Congestion 13,987 VIEWS 1,773 VIEWS $ Digital Cities 2018: Winners Stretch St. Paul, Minn., Modernizes Stormwater Far Beyond IT Basics Infrastructure 8,717 VIEWS 1,574 VIEWS M Oracle Recruits Palo Alto CIO for Columbus, Ohio, Shares Its Smart The1.1 value of a contract awarded to Public-Sector Division City Secrets in New Playbook HAAS Alert to better notify drivers of 2,686 VIEWS 1,194 VIEWS nearby emergency vehicles speeding through traffi c.

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Making the Most of Smart Tech 5G opens up new opportunities for smart cities if local policymakers allow it.

any cities are striving to become high-bandwidth and low-latency smart city wireless infrastructure by adopting “dig “smart” — communities at applications. For example, 5G will support once” policies for laying fi ber conduit Mthe forefront of using data, the wide-scale deployment of connected when building roadways and “climb once” sensors and connected devices to improve vehicles communicating with traffi c signals policies for adding wireless equipment government services and residents’ to reduce traffi c as well as the deployment to city buildings, utilities or light poles. quality of life through analytics and of large numbers of sensors to measure in Cities should also adopt cost-based automation. Smart cities promise to real time the safety of infrastructure such pricing policies for fees they impose on deliver notable advances, such as less as water pipes, highways and buildings. carriers. Some cities, such as San Jose, roadway congestion from smart traffi c For cities to reach this potential sooner Calif., have looked at 5G as a cash cow to signals, more eff ective health and safety rather than later, however, they will line city coff ers, hoping to charge carriers inspections with predictive analytics, need to accelerate the deployment and extremely high permit fees. While cities and more transparency with real-time adoption of 5G. One way is for cities to like San Jose might be able to get away with dashboards showing citizens when to streamline their permitting processes. this given that they are a relatively densely expect the next snowplow or garbage truck 5G uses small cells that can transmit data populated, high-income community, many to come through their neighborhood. faster but not as far as the towers of past cities will not be able to do this without But for most cities, especially those wireless networks. As a result, the number putting themselves closer to the back of in the U.S., becoming a fully functioning of small cell installations needed to fully the line for carrier build-out investments. smart city is a dream still only on the implement 5G is expected to be 10 to 100 Finally, cities should avoid the horizon. While many have launched times the number of existing cell towers. fearmongering that tends to follow the important smart city initiatives, these This means that delays, ineffi ciencies deployment of any new wireless tech. tend to be one-off projects instead of fully and high costs in the permitting process For example, cities in Marin County, integrated smart city eff orts that modernize take a heavy toll on 5G deployment. Calif., have passed ordinances to slow the city governments from top to bottom. While the Federal Communications expansion of 5G over unsubstantiated Yet comprehensive smart city eff orts are Commission generally requires cities health concerns. The Mill Valley necessary to fully extract the value that to approve or deny 5G installations in City Council passed an ordinance in data analytics can deliver to government. 60 or 90 days depending on the type of September to prohibit the installation One step cities can take to come closer to application, cities can make themselves of 5G in residential neighborhoods over realizing their vision of becoming a smart more attractive to fi rms installing 5G by fears that the electromagnetic fi elds city is accelerating the deployment of 5G setting shorter timelines. For example, created by 5G antennas could cause wireless networks. 5G, which off ers faster Austin, Texas, has self-imposed a 40-day cancer. Such claims are unwarranted, connections, more reliability limit to approve or deny applications but these types of policies can sharply and greater capacity at after a slow application review process curtail 5G smart city applications. Daniel Castro is the vice president lower costs, will enable led to the city falling behind its peers. 5G alone will not spur the creation of the Information cities to better connect their Cities should also minimize the red of smart cities, but it does expand the Technology and Innovation Foundation infrastructure, devices and tape associated with 5G installation. For opportunities for cities to use data, (ITIF) and director of people. Moreover, compared example, cities can establish a single point sensors and other smart devices to the Center for Data Innovation. Before to the current 4G standard, of contact to work with wireless carriers to improve operations. To spearhead smart joining ITIF, he worked 5G off ers the capacity to address any concerns about the aesthetics city adoption, city leaders should take at the Government Accountability Office enable additional smart city of the shoebox-sized radio equipment steps to create an environment that is where he audited capabilities, and it will be a and antennas used in 5G networks. Cities conducive to rapid deployment and IT security and management controls. prerequisite to enable various can also expedite the buildout of 5G adoption of 5G.

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Over the years, the “smart city” has moved from concept to varying degrees of reality throughout the country, as governments have made small- and large-scale adjustments to keep pace with rising citizen expectations and evolving technology. In this Q&A with Government Technology, Jeff Green, chief technology offi cer at Tyler Technologies, discusses how local governments can move beyond the proof-of- concept stage toward a cohesive, connected, modern and open digital infrastructure.

JEFF GREEN, CTO, TYLER TECHNOLOGIES

WHAT IS TYLER TECHNOLOGIES’ POSITION been in place for decades and require years of approval, ON SMART CITIES? procurement and implementation to successfully replace. GREEN: A lasting smart city begins with a solid technology Directors often evaluate new systems solely on the merits base and attention to core line-of-business systems. The of functionality for their respective departments, without usual obstacles of political uncertainty and parochialism, considering interoperability with other systems across budget constraints and an evolving workforce show no signs the jurisdiction. Local governments often have a dozen of disappearing. Building a strong digital foundation not only or more line-of-business systems operating at once, helps overcome these challenges, but can literally transform most from diff erent providers. This traps processes and government for the digital era and ready it to become part of information in silos. Fortunately, achieving meaningful data a broader connected community. sharing is not technically diffi cult. There are many proven techniques to bring disparate data sources together, WHAT IS THE DIFFERENCE BETWEEN A SMART despite the challenges. CITY AND A CONNECTED COMMUNITY? GREEN: Connected communities have a broader vision WHAT’S THE BLUEPRINT FOR CREATING A than smart cities. While smart city initiatives typically focus CONNECTED COMMUNITY? on improving effi ciencies within one jurisdiction, the greatest GREEN: Connected communities are about data sharing potential lies in connecting data and processes across and integration. A good blueprint would move a city jurisdictions. These connections make communities safer, through several phases: defi ning integration and data smarter and more responsive to resident needs. In this way, sharing between internal line-of-business systems and smart cities are a part of connected communities. departments, streamlining interactions with the public, and fi nally linking together and automating business WHAT TECHNICAL CHALLENGES NEED TO BE processes across jurisdictions. Connected communities OVERCOME FOR THE CONNECTED COMMUNITY also move through stages of data interaction — using it VISION TO BECOME REALITY? to inform, engage and, fi nally, to enable. That’s where GREEN: Connected community stagnation is caused, government service transformation happens and citizen in large part, by legacy back-offi ce systems that have outcomes improve.

GT18 Q&A Tyler.indd 1 12/13/18 9:31 AM

WHAT STEPS CAN LOCAL GOVERNMENTS TAKE TO HOW CAN GOVERNMENT LEADERS FACILITATE START BUILDING A CONNECTED COMMUNITY? THE CHANGE NECESSARY TO THRIVE IN A GREEN: It begins with a solid technology foundation and DIGITAL, CONNECTED LANDSCAPE? attention to core line-of-business systems. This is something that GREEN: Leadership needs to come from visionaries who are happens purposefully and thoughtfully over time, and it can start best positioned to drive decisions that change both culture and with four key questions: procurement. A commitment to and strong, clear articulation of this change in approach is vital to transform governments and 1. Do you have best-of-breed solutions in each the communities they serve for the better. department? A solution should not only meet the core business Connecting line-of-business systems leads to immediate requirements of the department, but also fi t into the larger and quantifi able effi ciency gains, and bringing data together picture of cross-department integration. Start with the across these systems can provide leadership with insight into best solutions for the business need, but make sure the the organization’s mission. When leaders facilitate culture provider’s technology platform is open for integration and and policy that prioritize digital infrastructure and result in avoid vendor lock-in. data-driven decision-making, employees at all levels are empowered and the community benefi ts. Staff with access to 2. Can each solution integrate? real-time information and the ability to easily understand and Evaluate if your current system or the solution under communicate around it will leverage new insights to make their consideration supports integration technologies and tools jobs easier. Citizens will be served better and faster. Finally, like application programming interfaces (APIs) or data new opportunities for resident involvement and public-private export/import tools. APIs alone will not lead to full process partnerships will emerge, contributing to the community’s integrations, but they are the easiest way to achieve overall health and vibrancy. integration quickly.

3. Is each solution part of a larger platform and scalable for the future? The biggest challenge in achieving true connection is the compatibility of the foundational technology the systems are built on. Simple point-to-point data sharing can be accomplished between diff erent technologies with skilled programmers mapping data. Consider systems that work together over a common technology foundation. For LEARN MORE AT WWW.TYLERTECH.COM/ example, systems that share the same workﬂ ow engine CONNECTEDCOMMUNITIES. can more easily orchestrate processes across one another.

4. Does your vendor have a proven track record? When you examine technology vendors, look to those who have successfully navigated the last several waves of technology and have kept up with innovation. Do not be enticed by quick-ﬁ x apps or temporary technologies.

GT18 Q&A Tyler.indd 2 12/13/18 9:32 AM

Is your agency getting more funding for cyber than a few years 3ago? We are. Cybersecurity funding right now is achieved in New Jersey through a strong partnership between our Offi ce of Homeland Security and Prepared- ness (OHSP), which includes the Cyber- security and Communications Integration Cell, and the Offi ce of Information Technol- ogy. We operate the infrastructure and the networks, and cybersecurity operates all of the detection, prevention and cyberanalyt- ics. It’s a really good partnership, including from a funding perspective. The state has in the past two years gotten to a point where it is funding dedicated streams for cyber. So whereas sometimes OIT does not have dedicated line-item funding for speciﬁ c areas like cybersecurity, our partnership with OHSP’s funding enables that.

When it comes to new technolo- Christopher Rein gies, is it better as a CTO to focus 4on what’s coming next or what you Chief Technology Officer, New Jersey already have? Always one of the challeng- ing areas in a leadership role is that, even Christopher Rein took the lead as New Jersey’s chief technology officer last June, though the focus is largely on keeping overseeing the state’s Office of Information Technology. A longtime public- and private-sector our state infrastructure running, we always tech official, Rein previously served as deputy director of the New Jersey Office of Homeland have to keep an eye looking ahead to Security’s Cybersecurity and Communications Integration Cell, as well as the state’s deputy chief know what’s next so that we can plan for information security officer. He’s New Jersey’s second-ever IT leader and is taking a measured maybe multiple-year budget cycle eff orts. approach to state IT modernization and development. In New Jersey, sometimes that’s a challenge because of our ﬁ scal year and the What are your biggest priorities over What has been the most diffi cult fact that it’s a pretty rigorous one-year ﬁ scal the next year? Probably like many part of that modernization? The cycle. But looking ahead at technology, 1states, modernization of legacy tech- 2most diffi cult aspect of our mod- like blockchain, we have to keep our eye nology is a big one. Some areas have ernization has been the infrastructure on that and be aware of what its impacts been unfunded or underfunded for quite that runs several generations of compute are on our citizens. How do we make some time, and the state has employed platforms. Of course, like every state, the government better? It’s not about the some heroic eff orts to keep them run- much of our business is still processed bleeding edge as a state. We can’t aff ord ning. So we need to modernize some through our mainframe technology as well to be on the bleeding edge. We probably back ends, modernize infrastructure, but as older physical servers, many virtual in some cases do want to be on the lead- also modernize and help with the digital servers, and there’s obviously this careful ing edge, but in terms of knowing what’s transformation, where it’s not just technol- movement toward the cloud that we have out there and being able to take a look ogy, it’s not just the website, but it’s the to do in a secure way. So, those are some over the horizon while you’re still dealing culture change, the behavior change, and variations, and a lot of the time, variations with the problems back at home — that in some cases the process change within among 50 or 70 state agencies create is the balance I like to try to strike. government. some challenges. — Lauren Harrison, Managing Editor

12 January/February 2019 // www.govtech.com

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mbers tee By the Nu E-rateE-raE ra By the Numberswide E-rate By thebraries Numbers nation in 2017 00 schoolsschoooools and lilibraries nationwide ternet service 118118,00011188,0000 or data and in 118,000 schoolsn and in requestslibraries nationwideffor data and internet servicent and in 2017servi Introduction billilion Wi-Fi equipme $2$2.52.5 billion in requestsn for average, data and for internet service in 2017 $2.5 billion76 perr school,s oon average, for Wi-Fi equipment78% andbetw services uction nt or 32,557 declined will increase by 50 percent or $3$32,576 per school, on average,s hasfor Wi-Fi equipment and services (40 percent) of all schools now se bby 50 percen rs, $32,576 Download this complimentary handbook at Introduction yea nenet acces morewill over increaincrease the next by 50three percent years, or It’s an exciting time er thehe next three y -1122 intnter have 1-to-1 device environments, accordingmore over to FFL. the next three years, CostCCoost ooff K-12K internet access has declined 78% between for K-12 education. After decades according(40 percent) to the ofConsortium all schools now g to FFL. Cost of K-12nd internet2020170 7 access has declined 78% between of effort, the goal of ensuringe according to FFL. 2202013013 anaand 2017 for Schoolhave 1-to-1 Networking device environments, (CoSN), am 2013 and 2017 everyIt’s student an exciting has access time to high-decades The federal E-rateE- programrate program rk and growingaccording numbers to the Consortium are The federfederaleral EE-rate programial speedfor internet K-12 education. for meaningful After uringdecades has been a criticalcri financialtical financi More workwo supportingfor School more Networking than one (CoSN), a c more one: digitalof learning effort, the experiences goal of ensuring s to high- resourcehas beenfor districts a criticaldistricts for financial more for m to be ddone: deviceand per growing student. numbers Schools are e for d he inin appearsevery within student reach. has accessngful to high- than tworesource decades, ffor districts andes, the and for thmore cesss More work also havesupporting moved more beyond than one decacad gram SucSuccessSuccSSu in -12: ep ces dent. 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But the work is not done. leeast 8 MMbbps per 1,000 leverage E-rate persist, particularly beyond deded to AtA leastl FCCF 85%C’sC 1001 M -Rate Trends It provides an This handbook is intendeddboook isto intende ett the of districts the walls ofChallenges the school. around At the digital equity This handhandbook is intendednsurere to At leastfullyfufullllyll meetmee 85% the FCC’s 100 Mbps per 1,000 Sources: FFL 2017 E-RateE ay State Trends o Report, dollars and don’t s. help district leaders ensureleleaders ensur s ggoal EducationSuperHighwEducationSuperHighway State of the overview of the same time, persist,the rapid particularly rate of beyond rict ge fully meet thestudentsststuudentsu FCC’s goal100 Mbps per 1,000 017 Infrastru they effectivelyhelp leveragedistridistrict leaders ensure States 2017, CoSN 22017 Infrastructure miss opportunities. the walls of the school. 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CDE18 HOUSE AD Spectrum Handbook.indd 1 11/26/18 2:00 PM

Flash Forward

Passengers leaving the U.S. through Atlanta can now experience what may be the future of travel: a speedy trip to their departure gates with the help of facial recognition technology. In December, a partnership between Delta Airlines, the Transportation Security Administration, U.S. Customs and Border Protection, and Hartsﬁ eld- Jackson Atlanta International Airport launched biometric scanning at the travel hub’s Maynard H. Jackson International Terminal. To use the new system, passengers enter their passport information during online check-in, and when they arrive at the airport, click “Look” on a kiosk or counter in the lobby, TSA checkpoint or departure gate. The camera scans the person’s face, a green check appears on the screen and the traveler breezes through. It’s an opt-in process, but Delta initially reported that passengers choosing to use the facial recognition saved an average of two seconds at boarding — nine minutes total for a full aircraft — and only 2 percent of travelers were opting out. JOHN PAUL VAN WERT/RANK STUDIOS WERT/RANK VAN JOHN PAUL

14 January/February 2019 // www.govtech.com

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40M n 2017, the Chicago Police Depart- By 2016, the overall crime rate had declined ment created six high-tech police to 2,857 off enses per 100,000, less than half

35M IN PROTESTS hubs located throughout the city’s of what it was in 1991. While some cities have more crime-ridden neighborhoods. seen increases in violent crime and murder FERGUSON, MO. Dubbed “Strategic Decision Sup- in recent years, there is no evidence that the 30M port Centers,” the hubs are a blend public safety gains of the past 25 years are of human expertise and high-end being reversed, according to the center. 25M technology, including surveillance During this period of declining crime Icameras, gunshot detection platforms, rates, city budgets for policing have steadily 20M predictive mapping and data analytics. grown. In 1977, state and local governments Since the centers went live, crime in spent $58 billion on police and corrections, REVENUE 15M adjacent neighborhoods has gone down. In according to the Urban Institute. Today, two of the districts that have had some of the U.S. spends $100 billion on policing the city’s highest crime rates, the decline and another $80 billion on corrections, 10M in crime rates has been so signifi cant, the according to a 2017 report from Statista, an numbers are helping to drive down the city’s online statistics and market research fi rm. 5M overall crime numbers. “Before this project What individual cities spend on policing started, I would have said there’s no way varies signifi cantly. Oakland, Calif., spends 0M technology can have this kind of impact,” 41 percent of its general fund on policing, 2014 said Jonathan Lewin, chief of CPD’s Bureau while New York City spends a modest 8.2 of Technical Services. “But it does.” percent on law enforcement, according Chicago’s experience highlights the to Statista. Whatever the policing expen- advances that law enforcement has made diture, city and county law enforcement not just in adopting new, high-tech crime- agencies have increased their investments Today’s PD: A big data organization fi ghting tools, but also with integrating in technology. Globally, law enforcement When Maggie Goodrich was CIO for the various tools, systems and platforms agencies are expected to spend $11.6 bil- Public Safety with the city of Los Angeles, and then turning massive amounts of data lion on software tools and systems, ac- the joke was that the Los Angeles Police De- into intelligence that can make cities safer. cording to MarketsandMarkets, an online partment was a big data company disguised Some of Chicago’s technology has been B2B market research fi rm. Spending is as a law enforcement agency. “We are inun- around for a while. Some of it is new. What’s expected to grow at an annual rate of 9.3 dated with data,” she said. Goodrich, who is diff erent is how CPD has optimized and percent, reaching $18.1 billion by 2023. now chair of the Public Safety Technology integrated it with human experts, accord- Alliance, pointed out that the key to making ing to Lewin. “There’s a daily intelligence sense of the burgeoning data is distilling it cycle we didn’t have before that lever- The challenge, down and deciding what’s important in the ages all of this information,” he said. as far as using moment. Doing that won’t be easy, however. But, as experts will tell you, it’s too sim- Policing data continues to pile up, thanks to plistic to suggest that technology is solving technology to drive technology that’s better and faster than ever. the country’s crime problem. “Technology down crime, is always Take a look at the new technologies and is a piece of a larger puzzle, and so you can in the application.” it’s easy to understand why police depart- have the greatest piece of technology, but if ments are fl ooded with both structured and — Brian Jackson, senior physical scientist, you don’t implement it well, it’s not going to RAND Corp. unstructured data. Brian Jackson, senior have its intended eff ect,” said Dave McClure, physical scientist with RAND Corp., called a research associate at the Urban Institute. the growth in data, databases and informa- “The good news is that the police are getting tion sharing one of the most signifi cant better at turning data into useful information.” While fi gures on what U.S. local and trends in policing technology. “Look at state governments spend on policing the growing number of alert systems, Crime is down; tech spending is up technology are hard to come by, the global video feeds, especially body cameras, to For anyone who remembers the surge in growth in law enforcement tech spend- understand the proliferation of police crime, especially murders, during the 1970s ing has been driven by evolving policies data and the need to manage that fl ood and ’80s, the precipitous drop in the crime that focus on community policing and by of data,” he said. There are other reasons rate over the past 25 years is nothing short of advances in software for mapping, vari- why police data is exploding. “One arrest remarkable. The national crime rate peaked ous types of surveillance and analytics. For of a person whose computer is a piece of in 1991 at 5,856 crimes per 100,000 people, cities that can aff ord the new policing evidence might result in terabytes of data according to the Brennan Center for Justice. technology, it’s the dawning of a new era. for just that one case,” Jackson explained.

18 January/February 2019 // www.govtech.com

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CAMERAS & STORAGE SEGMENT EVIDENCE.COM

2015 2016 2017 2018

AXON REVENUE OVER TIME Credit: Ben Miller & Moriah Sollie; Source: Axon SEC ﬁ lings

If there was just one piece of technology since it acquired rival Vievu in 2018. Body illegal guns, city police have often been one that represents today’s new, data-driven cams also represent a technology that has step behind when a spate of gunshots rings police force, it would be the body camera. changed the relationships between of- out in a neighborhood. Gunshot detection APIMAGES.COM The miniaturized, mobile video tech tool has fi cers and the public, with a growing body technology, the most notable off ering from taken off ever since the riots in Ferguson, of evidence showing respect by offi cers ShotSpotter, off ers a faster and more ac- Mo., in August 2014 led President Obama towards those with whom they inter- curate response than to 911 calls, say experts. to push through $263 million in funding for acted — a key purpose of the technology. As of September 2018, 95 cities in the U.S. police body cams as a way to bring trans- Gunshot detection systems represent a and South Africa were using ShotSpotter’s parency to police interactions with people. diff erent technology trend that has benefi ted technology, according to the company. Today, most major police departments use the police. By combining sensors — an Sensors that can pinpoint gunfi re are just the devices to record these interactions. array of microphones — with spatial one kind of surveillance the police can now The market is dominated by Axon, formerly mapping, police have a new way of re- use. Video surveillance has been around Taser International, and now the largest sponding rapidly to violent incidents. With for a while, but advances in technology producer of police cameras, especially the rise of gun violence and an increase in have magnifi ed its capabilities. Chicago has

Records Management: Old Tech Gets a Makeover

They are neither trendy nor they contain more useful in because crime doesn’t stop at be done. Data sharing between cutting edge. But they could be reducing crime. a city’s border. “Data sharing agencies will be a heavy lift, called the workhorse of law en- “The original purpose of re- between agencies’ RMSs will however. That’s because forcement. Records management cords management systems was turn police data into a commod- individual cases have unique systems have been in the back to pull up notes about individual ity,” he said. “Instead of being characteristics that may be hard rooms of law enforcement agen- cases,” said McClure. “But interest agency speciﬁ c, police data can to standardize. But the payoff cies for many years, but Dave grew to make comparisons across now be mapped across systems could be huge: lower RMS costs McClure, research associate for cases.” Unfortunately, many of the and shared. That will open up overall, because there’s less the Urban Institute, argues they original systems weren’t designed unbelievable possibilities.” likelihood of vendor lock-in for can have a major impact on police to do that. However, police agen- Progress around data stan- agencies, and less likelihood operations that will grow as better cies now see the value in sharing dards is advancing, according of criminals and their crimes standards make the information information between agencies, to McClure, but more needs to slipping through the cracks.

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We are talking about the offi cer becoming license plate readers and other devices into actionable information for the cops. the hub for everything that goes on, rather Less comprehensive, but just as leading than it being a station or vehicle.” edge, is the use of chatbots to automate some — Maggie Goodrich, chair, Public Safety Technology Alliance of the work done by police dispatchers. The San Diego County Sheriff ’s Department has launched a bot that helps deputies receive information while in their cruiser. Normally, built the largest municipal camera integra- artifi cial intelligence. As the amount of deputies call their dispatchers to check on tion platform in the country, according data available to law enforcement increases, license plate numbers or run a profi le check to CPD tech chief Lewin, with more than the need to turn it into information and on a suspect. The department has been 35,000 government and private-sector video ultimately intelligence has opened the working with Microsoft to allow deputies cameras on tap to watch and record what is door to analytics tools, including some to access the same information via a voice- happening on the streets of the Windy City. AI techniques, that can automate certain activated assistant, which can pull the Another technology — license plate read- human tasks. information from back-end databases and ers — uses character recognition to read “AI is the next logical evolution in “tell” the offi cers what they need to know the numbers and letters on license plates policing,” said CPD’s Jonathan Lewin. in real time. and quickly compare the plate information “We have all this data, a lot of sensors, While these trends represent some aston- with hotlists of stolen cars, or drivers whose and incoming information from other ishing leaps in the use of technology to fi ght licenses have been suspended or revoked. open sources, including crime tips from crime, it might sound somewhat hyperbolic While LPR technology is relatively citizens. So, plugging all of this into some to say an even bigger trend is about to sweep mature, police have continued to evolve kind of engine to gain insights and make through public safety. Yet FirstNet, the high- how they use it in a way that is eff ective yet connections that wouldn’t be obvious speed, wireless, interoperable network for doesn’t interfere with privacy concerns. In to a human is the next logical step.” fi rst responders, could be just that. First Denver, for example, police can only view Chicago is working with technology envisioned in the wake of the terrorist a live feed of LPR data — no past records from Microsoft and Genetec, a Canadian attacks of 2001, FirstNet went live in 2018, are kept. City police are also careful not fi rm, and has built a high-end, integrated and promises to deliver big data at high to target specifi c neighborhoods, but to decision support system that is giving speeds while providing the police with deploy the technology throughout the city CPD’s support centers the insight needed priority and data pre-emption along with on cruisers or in stationary locations. to reduce crime. New York City has heightened security. Less mature, but certainly more trans- constructed a similar platform, known “It is hard to underestimate the impor- formative, is the growing fi eld of crime as the Domain Awareness System, which tance of having such a powerful network analytics, including predictive policing and turns big data from sensors, cameras, that can allow so much more data to be exchanged so quickly,” said McClure. “FirstNet is going to really dramatically change the way the police can act as Left: NYC Mayor information collectors and transmitters.” Bill de Blasio looks at data FirstNet could be the tipping point as from ShotSpotter’s gunfi re- far as policing and mobile technology is tracking technology. concerned. From devices used by offi cers in the fi eld to wireless cameras anywhere Right: Jonathan Lewin, and everywhere, including on drones, the chief, Bureau of Technical police will no longer be tethered to physical Services, Chicago Police Department APIMAGES.COM

20 January/February 2019 // www.govtech.com

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A Case Study | Intelligent Jail Management Streamlining the Unlocking the Power of Data Response to Public Records Requests

How La Plata County uses prebuilt process templates to automate document gathering and request management

Snapshot: La Plata County Using Laserfiche to create online forms and automate workflows is a significant part of the county’s initiative to mitigate declining tax revenues by reducing Location: Southwestern Colorado direct costs and working with leaner operations. Population: 55,000 “Laserfiche helps us increase our capacity to get work done, even in times FY 2017 Budget: $77 million of tight budgets,” says Mike Hawkins, enterprise content analyst. The improvements gained from process automation are instrumental to the county’s goal of saving $1 million in hard and soft costs in FY 2017 and All too often, fulfilling a public records request means carrying paper around to its Innovate La Plata initiative, a program that empowers staff to think from department to department because it’s the fastest and easiest way differently about their work in order to streamline processes, save money to assemble all the right documents. And because one employee typically and improve their job satisfaction. serves as the response coordinator, deadlines could be missed when that person takes time off. Incarceration is one of the costliest components of the criminal justice system.1 And even Meeting Deadlines, Reducing Work though jails and other detention facilities are 24/7 data factories — generating volumes of information This was the challenge for La Plata County, Colo., where state law requires HIV\[VќLUKLYZIVVRPUNOV\ZPUNOLHS[OJHYLJVYYLJ[PVUHSVѝJLYZHUKTVYL·THU`HYL\UHISL[V a response to records requests within 72 business hours. OHYULZZ[OH[KH[H[VOLSWJVU[YVSJVZ[ZHUKTHUHNLMHJPSP[PLZLќLJ[P]LS` When a public records request is entered into La Plata’s Laserfiche system, “The 72-hour response requirement is a tight timeline and requires everybody the automated workflow starts freeing up county employees’ time by: to be on top of things because the legal implications for not meeting • Tracking the status of required actions for each department and )\ZPULZZPU[LSSPNLUJLZVS\[PVUZLUOHUJL[OL]HS\LVMKH[HI`WYV]PKPUNJSLHYHJJ\YH[LHUKHJ[PVUHISL the deadline are huge,” says Sarah Jacobson, manager of the county’s automatically sending reminder emails about items due PUZPNO[PU[VÔH[OHZOHWWLULKHUKÔH[»ZSPRLS`[VOHWWLUPUHMHJPSP[`

Visit our website for some of our most recent work! www.govtech.com/library

City Body-Worn Camera Vendor Date of First Purchase New York City Axon April 2017 stations. “We are talking about the offi cer Chicago Axon November 2015 becoming the hub for everything that goes Los Angeles Axon August 2015 on, rather than it being a station or vehicle,” Philadelphia Axon October 2017 said Goodrich. Houston WatchGuard April 2016 Public safety communications has been Washington, D.C. Axon November 2015 hit by network throttling, a problem that Las Vegas Axon 2014 (month unavailable) FirstNet is designed to overcome. The Dallas Axon January 2014 increased use of mobile technologies and the Phoenix Axon April 2013 growing reliance on sending and receiving Baltimore Axon March 2016 data in real time during emergency situa- Detroit WatchGuard May 2016 tions makes the buildout of FirstNet and San Francisco Axon November 2014 its 5G networking capabilities important San Antonio Axon February 2016 for both tactical and strategic purposes. Boston None yet, pilot program only Honolulu Axon August 2018 Police technology isn’t cheap Memphis Axon August 2015 FirstNet has been funded by Congress Milwaukee Axon October 2015 with nearly $7 billion in seed money, while San Diego Axon June 2014 AT&T, the network’s provider, has said Austin Axon March 2017 it would spend roughly $40 billion dur- Jacksonville None yet, pilot program only ing the 25-year contract with FirstNet to Charlotte-Mecklenburg Axon April 2015 construct, run and maintain the network. Atlanta Axon November 2016 It’s a clear example of backing a new public Indianapolis None yet, pilot program only safety technology with adequate money. But Fort Worth Axon March 2015 that’s not the case for the nation’s nearly Denver Axon November 2015 18,000 local law enforcement agencies Credit: Ben Miller & Moriah Sollie where funding and the high cost of new For ongoing body camera coverage, visit govtech.com/bodycams. technology remains a stubborn hurdle. “Cost is always an issue,” said Lewin. law enforcement agency stores data in the road. “If we have open standards in law en- “Everybody has limited budgets. ShotSpot- cloud, do they have the ability to change forcement, it’s going to drive the economies ter has a real impact, but it’s also not cheap. who stores the data and where they store of scale and it’s going to drive innovation by Surveillance cameras have a huge impact, the data?” industry, which knows what the open stan- but they aren’t cheap either. It’s one thing The Public Safety Technology Alli- dards are that we need to follow,” he said. to make the initial investment, but sustain- ance, which Maggie Goodrich chairs, has “That innovation and economies of scale ing the investment is critically important.” made the establishment of open standards means we will have better technology that’s Law enforcement agencies often rely on along with interoperability its core mis- going to be cost-competitive going forward. grants to set up programs that take advan- sion. For years, law enforcement has That is something we’ve not had in the past.” tage of new technology. But once that grant struggled with a lack of open standards No matter which policing tech trend money runs out, the program, along with that has led to a growing number of tech- seems the most innovative or cost-eff ective, the tech tools it uses, can be diffi cult to nology islands. But FirstNet, which was the ultimate measure of its success will be maintain fi nancially. ShotSpotter charges established in part because of the lack of in outcomes that impact crime while not between $65,000 and $90,000 per square interoperability for fi rst responder com- impacting privacy or civil liberties. “The mile, per year, according to Forbes.com. Li- munications during the World Trade challenge, as far as using technology to censes to use LPR technology can cost tens Center attacks, has begun to shift the drive down crime, is always in the applica- of thousands of dollars annually. Another conversation, according to Goodrich. tion,” said Jackson. “If not done right, the ballooning cost is data storage, especially “If vendors are going to deliver data technology will have less of an eff ect. It for body cameras. Depending on the city’s across FirstNet and to police depart- always comes down to implementation.” retention policies, those costs, which were ments, it’s got to be done with open CPD’s Lewin likes the outcomes he zero a few years ago, are now a major factor. standards, so that law enforcement can has seen when various technologies, tools While tech fi rms will point to the cloud exchange information, whether it’s in the and platforms are integrated together as an aff ordable storage option, RAND’s form of voice, data or video,” she said. and deliver intelligence. “What’s tough Brian Jackson pointed out that cloud-based T.J. Kennedy, CEO of the Alliance and to say is what part of the technology storage raises questions and concerns over former president of FirstNet, echoed the process is having the biggest impact,” the control of the data. “Another pressure remarks by Goodrich and pointed out the he said. “But some combination of point is ‘tech lock-in,’” he said. “When a advantages for law enforcement down the everything seems to be the answer.”

22 January/February 2019 // www.govtech.com

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Culver City Clears the Haze on Cannabis Licensing

tates and local governments are in a sprint to implement regulatory Instead of waiting in lines and ﬁ lling out paper processes that support and comply with emerging regulations forms, applicants use an online citizen portal to Ssurrounding the legalization of cannabis sales and distribution. With an estimated $47 billion market over the next decade,1 legal cannabis represents access the cannabis licensing process and track an important new source of tax revenue and economic growth in many regions. their application status.

In Culver City, Calif., city leaders adopted Accela’s Civic Application for Cannabis Regulation to quickly deliver an easy-to-use licensing solution that Better Service, Greater Transparency allows the city to stay ahead of emerging regulations and generate additional The solution’s “user-centric” features and automated workﬂ ows are helping staff revenue not only via sales taxes but also the cannabis licensing process itself. review applications more quickly while making the application process easier for The conﬁ gurable, pre-built licensing solution was up and running in six months applicants. Besides improving customer service, the citizen portal greatly boosts and can be adapted to Culver City’s needs over time. transparency, which is especially important with regard to cannabis.

The Devil Is in the Details “Our citizens want to know where cannabis businesses are located, how long it To successfully enable legal cannabis sales and distribution, Culver City needed will take to approve new businesses, whether the businesses will comply with local to navigate complex regulations, organize its detailed permit review process and laws and more,” Perez says. “Transparency offers a sense of confi dence, not just make it as easy as possible for applicants to apply for cannabis licenses. The for applicants but also for citizens, that their government is doing its best to help city already used Accela software for other permitting processes and recognized regulate these new types of businesses.” the value of offl oading process details to a proven vendor — especially when the learning curve associated with emerging regulations is so high. Catapulting Toward the Future Besides meeting immediate goals, the cannabis licensing solution provides a “Accela’s standardized solution — along with its built-in best practices and in-house strong foundation for launching future modernization opportunities. expertise — paved the way for delivering this project on budget and on time,” says Trisha Perez, senior computer programmer and analyst for Culver City.2 “We’re seeing what’s possible not only with the cannabis implementation, but also with building, engineering, planning permits and more,” Perez says. One-Stop Shop for Cannabis Licensing Using Accela’s Software-as-a-Service (SaaS) application, the city created a The city plans to continue modernization efforts and build upon its current centralized, cloud-based repository for all information and processes related technology. Leaders will use fi ndings from the cannabis project to inform to cannabis licensing. Instead of waiting in lines and fi lling out paper forms, future work. applicants use an online citizen portal to access the cannabis licensing process and track their application status. On the back-offi ce side, staff can use the portal “Being able to receive applications and documents online positions us to keep up to easily review applications, share information and monitor ongoing compliance. with new technologies and gives us a head start on new solutions,” Perez says.

1. G. Rapier, Business Insider. Legal marijuana could be worth $47 billion in the US alone, according to a Wall Street analyst (STZ, CGC). August 2018. https://markets.businessinsider.com/news/stocks/marijuana-cannabis-us-legal-market-could-be-worth-47-billion-2018-8-1027477326 2. Center for Digital Government interview with Trisha Perez, Culver City senior computer programmer and analyst. October 2018.

www.accela.com

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Winning in Gov Tech 2018 saw some big deals and big exits that reshaped the market serving government. By Ben Miller

f investing in companies is a game, then an exit First, streaming media provider Granicus — a company selling to somebody else, or going acquired government website builder Vision Ipublic — is like winning. Internet. Then Tyler Technologies, a long- In that sense, there was a whole lot of winning standing gov tech company off ering software going on in the gov tech market last year. Enough spanning many verticals, acquired open data activity, in fact, that the gov tech market is starting pioneer Socrata. Then TriTech, Superion and to look more and more like any other market Aptean all merged into one big company called segment, with its challenges and triumphs on CentralSquare. Not to be outdone, a full six gov the path to maturity. tech companies merged into a single entity called Start by looking at last year’s GovTech 100 GTY Holdings* in a “reverse IPO” meant to list. No fewer than 11 companies on that list bring the ﬁ rms onto the stock market all at once. were acquired or merged into other companies Around the same time, another company working since that list was released. 2018 was remark- with traffi c enforcement and tolling operators able for the number of large, signiﬁ cant deals that named Verra Mobility had its own reverse IPO. reshaped the landscape, bringing the sometimes- There are surely more big mergers and fuzzy outline of how a gov tech company can acquisitions on the horizon. Accela, Granicus

SHUTTERSTOCK.COM be a proﬁ table investment into clearer focus. and Pondera Solutions have all taken money

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from private equity fi rms, which typically together with other companies and then merge fi rms into their portfolio compa- sell it to another private equity fi rm, or to a nies, and often sell those companies within larger company. Or perhaps a larger company Total funding fi ve years. There are also several compa- simply buys a smaller company outright, nies that have already raised several rounds without the help of a private equity fi rm. raised by 2019 of venture capital and may be looking That’s been the case with Tyler Tech- for exit opportunities in the coming nologies, one of the oldest gov tech compa- GovTech 100 years. These include OpenGov, Passport, nies and a true veteran at mergers and Bidgely, Mark43 and StreetLight Data. acquisitions. The company was created companies: It’s diffi cult to parse the meaning of through mergers, and has completed so much activity and what it means for many of them since. The Socrata deal was $2.9B Source: Crunchbase gov tech going forward. But one thing simply one in a long line of mergers. has been made quite clear in the past Moore said the company’s approach year — if one asks whether investing in lately has been to acquire companies a gov tech company can really be profi t- that can expand Tyler’s product port- tech companies around, and one that has able, the answer must now be “yes.” folio, rather than to buy out competi- an especially broad reach into the public Certainly H. Lynn Moore, Tyler’s CEO, tors and consolidate markets. safety systems of jurisdictions large and feels that way. “It’s a way to accelerate time to market small. The company’s CEO, Simon Angove, “Outsiders look on, we’re a publicly with current technology,” he said. said they are now going to try to use the traded company, they see our growth in Tyler is large enough that it can fund reach of the new company to enable data revenues, they see our free cash fl ow … and acquisitions on its own. But there aren’t sharing between bigger cities and the smaller it certainly raises the interests of people who many companies of Tyler’s size in the space. cities and suburbs surrounding them. run funds like private equity fi rms,” he said. So if other companies want to pursue acqui- “We believe that investors who are Jay Nath, co-executive director of sitions, they’re more likely to go the route of looking beyond just traditional [business-to- the City Innovate Foundation — which Accela, CentralSquare and Granicus — join business] tech categories such as CRM, for spends a lot of time getting tech startups up with a private equity fi rm whose deep example, which have limited and predict- to work with cities to solve problems pockets can fi nance many such deals. able growth patterns and where extreme — feels change in the wind as well. That can be a path to rapid growth, but competition has beaten out profi ts, will see “I think it’s getting the people on the side- like any other path, there are risks involved. that public-sector software has tremendous lines to take a closer look at investing in this New ownership and a new attitude has the upside and opportunity for growth,” he wrote space,” he said. “Because if you’re looking potential to make some existing customers in an email. “Also, revenue streams tend to at the metrics in this space, you’re going nervous, especially in the public sector where be more reliable in the public sector since to see we haven’t seen many IPOs, we’ve government agencies become “married” to they are based on state and local taxes.” seen a few acquisitions, and [now] you’re the systems they use for decades at a time. Though IPOs are rare, the GTY Hold- seeing momentum toward acquisitions.” “If private equity comes in and buys one ings and Verra Mobility deals present an company or a few companies, but if their intriguing hybrid model that other compa- road map is they’re not going to own that nies could look to in the future. The “reverse Anatomy of an Exit company seven years from now, customers IPO” in these cases worked like this: First, But not all exits are the same. A company are going to be in tune with that,” Moore said. investors created a shell company. They looking toward the traditional Silicon But it’s hard to deny the market leverage carried out an IPO for the company, raising Valley mindset of raise-raise-raise-exit has such deals can create. The CentralSquare money that they then used to acquire a few options, and diff erent roads to get deal created easily one of the largest gov their target companies. Voila, those previ- there. Those roads might infl uence how the ously private companies became public. company approaches growth, how it invests In the case of GTY, it was six compa- its capital and what kind of work it pursues. nies: CityBase, Questica, OpenCounter, The two basic kinds of exit are public Sherpa Government Solutions, eCivis and and private — a private exit is where one Average No. Bonfi re Interactive. None of the compa- investor buys out another, or an acquiring nies were particularly large, and according company buys out previous investors. A of Funding to CityBase CEO Mike Duff y, none were public exit is where a company has an initial actively looking for an exit before they were public off ering and hits the stock market. Rounds for 2019 approached about joining GTY Holdings. Private exits are much more common, The deal means the companies all now but there are several versions. A private GovTech 100 have access to much more capital and equity fi rm might buy a company, merge it companies: 3 resources than before.

26 January/February 2019 // www.govtech.com Source: Crunchbase

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Companies listed in blue are making their ﬁ rst appearance on the GovTech 100.

Accela Bang the Table Buildingeye Accela software helps government agencies Bang the Table off ers an online citizen engagement Buildingeye maps planning application automate transactions and service delivery in land platform for local government. data in cities, allowing planners, businesses and management, asset management, licensing, and Est. 2007 / bangthetable.com the public to see what is planned in their area. public health and safety. Est. 2012 / buildingeye.com Est. 1999 / accela.com Binti Binti’s software streamlines the approval process Callyo Acivilate for prospective foster parents. Callyo’s app for law enforcement lets Acivilate off ers software to help government and Est. 2014 / binti.com offi cers capture and stream video law enforcement reduce recidivism. via cellphone, off ering an alternative Est. 2014 / acivilate.com to body-cam recordings. Fast Fact: Acivilate’s clients include Gwinnett Biobot Analytics Est. 2009 / callyo.com County, Ga., and the state of Utah. Biobot Analytics analyzes city sewage to estimate opioid consumption in a given area. Est. 2017 / biobot.io Cartegraph AmigoCloud Fast Fact: Biobot got its start as a graduate Cartegraph off ers mobile-enabled asset and AmigoCloud provides mobile GIS solutions research project at MIT. operations management software to cities to government. and counties. Est. 2011 / amigocloud.com Est. 1994 / cartegraph.com BlueLine Grid BlueLine Grid helps fi rst responders fi nd each ArchiveSocial other and collaborate in the fi eld. Casebook PBC ArchiveSocial provides cloud-based social media Est. 2013 / bluelinegrid.com Casebook PBC provides software to help health and archiving for records management, regulatory human services staff track workfl ow and clients. compliance and e-discovery. (Disclosure: The parent Est. 2017 / casebook.net company of Government Technology is an investor in BondLink Fast Fact: Casebook PBC was originally part of ArchiveSocial through e.Republic Ventures.) BondLink provides tools to modernize municipal Case Commons and founded by the Annie E. Casey Est. 2011 / archivesocial.com bonds and connect cities with investors. Foundation. Est. 2016 / bondlink.com Fast Fact: BondLink raised a $10 million Series A Avenu Insights and Analytics round in 2018. CentralSquare Technologies Avenu provides fi nance and consulting services for CentralSquare’s platform supports public safety, government agencies. administration and health-care agencies. Est. 1989 / avenuinsights.com The Boring Co. Est. 1979 / centralsqr.com Fast Fact: In 2016, Avenu helped cities uncover The Boring Company digs tunnels to facilitate Fast Fact: CentralSquare, which brought together more than $1.3 billion in untapped revenue. underground transportation networks. Superion, TriTech Software Systems and Aptean, Est. 2016 / boringcompany.com was considered one of the largest gov tech Fast Fact: In a promotional stunt, the Boring mergers ever. Axon Company sold out of its 20,000 branded Axon provides electronic control devices to law fl amethrowers. enforcement and corrections agencies. CityInsight Est. 1993 / axon.com CityInsight creates apps to streamline municipal Boundless government operations and government-citizen Boundless is a provider of open source product interactions. Balancing Act support, training and core development to meet Est. 2014 / cityinsight.com Balancing Act is a suite of tools to help government geospatial requirements. engage citizens on budget priorities and fi nancial Est. 2012 / boundlessgeo.com issues. Product of Engaged Public. Est. 1998 / abalancingact.com

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1-10: 12% 11-50: 47% “The capital that is contained within spaces with one another. Oracle jumped into the entity is in eff ect permanent, as long Unknown: 5% the permitting and licensing space, putting it as we have eff ective uses for it,” Duff y in competition with Tyler and Accela. Accela said. “And that timeline is much better partnered with Microsoft for cloud services, suited to our industry than, let’s say, which Oracle is also set on increasing its traditional venture … in venture, you’re 2019 presence in. The predictive policing arena, often asked, ‘Well who would you sell to GovTech 100 fresh off the entry of CivicScape, gained in three years?’ right after you get done Employee Count newcomers in the form of CentralSquare and saying ‘generational transformation.’” ShotSpotter. Basic economic principles imply that that competition could lead to reduced prices and The Price to Play the Game increased innovation for government as those The venture capital/private equity/ companies fi ght to stand out from each other. exit mindset is not for everybody. Some 250+: 16% Not all feel that way, though. Many are companies prefer to take things slow, self- worried that the very market forces that funding businesses or taking out loans. 101-250: 9% 51-100: 11% gave young companies a path to exis- It’s a longer road, but there’s good tence might simply circle back toward reason some people choose to take it. Source: Crunchbase domination by individual vendors. Among other things, taking private invest- “We don’t believe that these mergers ment means the company needs to eventu- prove anything beyond the fact that ally look for an exit, and some worry that How 2019 GovTech 100 the industry is becoming more consoli- distracts from the mission of the company. companies are funded: dated and less competitive, which is by “When you go into the VC track, defi nition bad for government organi- you have to continue raising funding No Funding Listed: zations,” Crouch wrote. “These legacy until you have an exit,” Nath said. “You 41% vendors will now feel even less inclined cannot get off that treadmill easily.” Seed: to innovate and improve the lives of the In gov tech, where so many people 22% fi rst responders who rely on them.” jump in because they see an opportunity to Nath thinks more companies are heading Early Stage VC: help the public, that could be a problem. down the venture capital path, which is “You run the risk of misaligned incentives 16% bent toward mergers and acquisitions. … trying to grow revenue, trying to reach a IPO: “You seem to be seeing more and more higher valuation mark, which is like a fl eeting 8% companies going down the VC track as score in an interim quarter of the game, not Late Stage VC: you see more companies come into the an outcome in and of itself,” Duff y said. 7% space, more investors come into the space Another source of market tension and the market changes,” he said. Other:* lies in the ebb and fl ow of consolidation 6% To Duff y, that’s ultimately a good thing. and competition over time. The gov tech (*Could include private equity, “The more entrepreneurs that we can space is renowned for entrenchment; big unknown series venture or debt) incent into this space, the more mission- legacy companies hold onto customers for Source: Crunchbase driven people we can have educating people decades and it becomes diffi cult for the …. and the faster [we] evolve the government customers to move on. So competitors die. tech stack, the faster we realize and the faster Still, there are smaller companies fi nding our champions realize the outcomes that this footholds in the space. modern technology can unlock,” he said. “When my co-founders and I fi rst started Follow our continuing coverage of the Unique Mark43 in 2012, some investors told us gov tech market at govtech.com/biz. Investors in that it would take a decade to get our fi rst major city police department on board,” the 2019 wrote Scott Crouch, CEO of the public GovTech 100: safety tech startup Mark43, in an email. “In *Editor’s note: As of this writing, GTY Technology six years, we are fortunate to already work Holdings and OpenGov are engaged in lawsuits 480 (Up 148 from 2018) with Washington, D.C., Seattle and Boston, against each other over the way the GTY deal along with dozens of other departments.” came together. It’s unclear whether this litigation Source: Crunchbase In 2018, the story was largely one of might aff ect the outcome of the proposed GTY companies gradually moving into competitive merger, which is slated to close in May.

28 January/February 2019 // www.govtech.com

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CityLife CIVIQ Smartscapes coUrbanize CityLife provides an end-to-end platform for CIVIQ Smartscapes designs and manufactures coUrbanize provides an online marketplace for developing city- and agency-speciﬁ c mobile apps. Wi-Fi-enabled smart city kiosks. undervalued and abandoned urban real estate. Est. 2009 / appcitylife.com Est. 2015 / civiqsmartscapes.com Est. 2013 / courbanize.com

Citymart Clear Ballot Group CSDC Systems Citymart helps cities solve problems by connecting Clear Ballot provides a suite of transparent voting CSDC Systems helps government automate citizen- them with new ideas through open challenges that system solutions. facing services like building permits, licenses and engage entrepreneurs and citizens. Est. 2009 / clearballot.com Freedom of Information Act (FOIA) requests. Est. 2011 / citymart.com Est. 1989 / csdcsystems.com

ClearGov CitySourced ClearGov aggregates city ﬁ nancial data to help EasyVote Solutions CitySourced helps cities and utilities manage their citizens and local offi cials understand and EasyVote Solutions delivers a software-as-a- assets, ensure regulatory compliance, improve visualize how tax dollars are being spent compared service platform to city, county and state election safety and respond to customer requests. to other jurisdictions. offi ces to help manage the election process. Est. 2006 / citysourced.com Est. 2015 / cleargov.com Est. 2013 / easyvotesolutions.com

Cityzenith CoInspect Electro Scan Cityzenith allows cities to see, manage and use the CoInspect builds mobile software to manage Electro Scan off ers sensors to monitor sewer, disparate data they hold through its proprietary compliance and quality assurance for public water and gas pipelines. platform. health and safety agencies. Est. 2011 / electroscan.com Est. 2009 / cityzenith.com Est. 2014 / coinspectapp.com Fast Fact: Based in Sacramento, Calif., Electro Scan also has offi ces in Florida , Toronto, London, Frankfurt and Melbourne. CivicActions Compology CivicActions uses open source tools and agile Compology off ers camera monitoring for waste methodologies to help government develop container management. Elucd digital platforms and large-scale software Est. 2012 / compology.com Elucd builds technology that helps police track and deployments. Fast Fact: Compology reports having almost 15,000 respond to precinct-level community trust in law Est. 2004 / civicactions.com sensors sold across 38 states. enforcement. Est. 2016 / elucd.com

CivicPlus Computronix CivicPlus builds custom websites for city and Computronix provides software to automate and Esri county governments. streamline permitting and licensing. Esri provides a geospatial platform and related Est. 1994 / civicplus.com Est. 1979 / computronix.com tools for public agencies. Fast Fact: Implementation of Computronix’s alcohol Est. 1969 / esri.com permitting system in Kansas led to a reduction of CivicScape more than 200,000 stored papers. CivicScape off ers a predictive policing platform Forensic Logic that aims to eliminate bias through transparency. Forensic Logic’s COPLINK platform allows law Est. 2017 / civicscape.com Coord enforcement agencies to search, analyze and Coord’s solutions include apps for curb management, share data. transit and ride-sharing. Est. 2003 / forensiclogic.com CivicSmart Est. 2016 / coord.co Fast Fact: In Oakland, Calif., police use of COPLINK CivicSmart provides smart city parking systems Fast Fact: Coord’s Surveyor tool uses augmented led to a 42 percent reduction in homicides. around the world. reality, tech more often seen in video gaming. Est. 2015 / civicsmart.com

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GCR HAAS Alert Maximus GCR is a software and consulting ﬁ rm whose major HAAS uses mobile data to alert drivers (and cyclists) Maximus software and services help governments government clients include secretaries of state and of approaching emergency vehicles through vehicle- administer health, child, family and community airports. to-vehicle notiﬁ cations. development programs. Est. 1979 / gcrincorporated.com Est. 2015 / haasalert.com Est. 1975 / maximus.com

GovPilot Hyperloop Transportation Technologies Moovit GovPilot is a Web-based management platform Hyperloop is focused on creating high-speed, Moovit off ers an integrated transit app powered by developed exclusively for local government. high-capacity transportation systems using crowdsourced data and transit system information. Est. 2014 / govpilot.com capsule-like trains traveling through above- and Est. 2012 / moovit.com below-ground tubes. Fast Fact: Described by Mobility Lab as “no frills,” Est. 2013 / hyperloop.global Moovit can be used in more than 2,000 international GovSense Fast Fact: In 2020, attendees visiting the U.S. cities. GovSense is cloud-based permitting, licensing Pavilion at Expo 2020 in Dubai can experience a and fi nancial software for state and local simulated ride on a hyperloop. government. Motorola Solutions Est. 2014 / govsense.com Motorola Solutions provides equipment for data IPS Group communications and telecommunications. IPS Group globally delivers smart city tech Est. 1928 / motorolasolutions.com Granicus within an Internet of Things framework. Granicus provides cloud-based technology Est. 1995 / ipsgroupinc.com solutions for creating, managing and distributing live Munetrix and on-demand streaming media content. Munetrix provides tools for visualizing and Est. 1999 / granicus.com Itron using fi nancial information from municipal Itron off ers technology and services focused governments. on measuring and controlling energy and Est. 2010 / munetrix.com Gridics water use. Gridics’ software uses GIS data to simplify real estate Est. 1977 / itron.com development. Municode Est. 2015 / gridics.com Municode provides legal, editorial and publishing Fast Fact: Gridics can help predict the additional LiveStories services for managing city codes. buildings needed at coastlines to replace area lost due LiveStories provides an integrated civic Est. 1951 / municode.com to sea level rise. data hub to discover, analyze and publish civic data. Est. 2013 / livestories.com Neighborland GRIDSMART Technologies Neighborland’s platform enables residents to GRIDSMART is a camera-based system that collaborate with local organizations and take collects key traffi c and safety data that helps LotaData action on issues in their area. change traffi c lights in response to diff erent LotaData uses an AI platform to locate mobile users, Est. 2011 / neighborland.com traffi c demands. enhance customer profi les and study geo-behaviors Est. 2006 / gridsmart.com to help improve citizen service off erings. Est. 2015 / lotadata.com Neighborly Neighborly curates opportunities for direct GTY Technology Holdings individual investments in public projects and GTY Holdings is a gov tech acquisitions company Mark43 civic infrastructures. comprising a number of smaller startups. Mark43 software allows police to collect, manage, Est. 2012 / neighborly.com Est. 2016 / gtytechnology.com analyze and share information. Fast Fact: GTY Holdings raised $552 million in Est. 2012 / mark43.com fi nancing to build a digital gov tech platform.

30 January/February 2019 // www.govtech.com

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NEOGOV OpenGov ProudCity NEOGOV provides on-demand human resources OpenGov software allows interested parties to ProudCity’s software provides cities with websites software to automate the hiring, onboarding and access, explore and share ﬁ nance and budget and online government services. performance evaluation process. information held by government. Est. 2016 / proudcity.com Est. 1999 / neogov.com Est. 2012 / opengov.com

Quicket Solutions Nextdoor Passport Quicket provides a cloud-based data management Nextdoor is a neighborhood-specifi c social network. Passport specializes in enterprise business and operational intelligence platform for public safety, Est. 2010 / nextdoor.com applications and payments for parking and code enforcement and justice agencies. transportation. Est. 2013 / quicketsolutions.com Est. 2010 / passportinc.com Fast Fact: Quicket won $25,000 in credits in the 2015 NextRequest Amazon City on a Cloud Innovation Challenge in the NextRequest provides user-friendly FOIA and Partners in Innovation category. public records processing software for governments. PayIt Est. 2015 / nextrequest.com PayIt simplifi es doing business with state, local and federal government through Rachio its mobile transaction and payment platform. Rachio off ers a smart irrigation controller with cloud- NIC Est. 2013 / mobilgov.com based software and Web-based dashboards. NIC develops and operates offi cial government Est. 2012 / rachio.com websites, mobile apps and secure payment Fast Fact: The app integrates with several smart home processing for public-sector clients. Periscope Holdings tools, like Alexa, Google Assistant, Nest, Samsung Est. 1991 / egov.com Periscope provides procurement services to SmartThings and Apple Home. government. Est. 2001 / periscopeholdings.com Numetric RapidDeploy An analytics company focused on transportation data, RapidDeploy off ers a cloud-based computer-aided Numetric works with departments of transportation to Pondera Solutions dispatch system. put data sources to work for safer roads. Pondera helps public agencies use analytics to Est. 2013 / rapiddeploy.com Est. 2015 / numetric.com identify and remediate fraud, waste and abuse in Fast Fact: Numetric is one tool used by the Utah DOT to large government programs. pinpoint where additional safety features, like median Est. 2011 / ponderasolutions.com RapidSOS barriers, are needed. RapidSOS uses technology to rethink emergency communications and is working on a platform to PredPol predict emergencies before they occur. One Concern PredPol identifi es the highest-risk times and places for Est. 2013 / rapidsos.com One Concern uses AI to complete risk assessments criminal activity in near real time. and damage and loss estimations. Est. 2012 / predpol.com Est. 2015 / oneconcern.com Remix Remix allows city transit planners to see the cost, Promise demographic and fi scal impact of proposed route OpenDataSoft Promise aims to improve public safety by lowering changes. OpenDataSoft is an open data hub for citizens recidivism rates with an equitable, data-driven Est. 2014 / remix.com and city departments, allowing self-service data approach to intervention. preparation. Est. 2017 / joinpromise.com Est. 2011 / opendatasoft.com Fast Fact: One of Promise’s investors is Roc Nation, the entertainment company founded by Jay-Z.

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RoadBotics StreetLight Data Voyage RoadBotics uses AI to monitor the status of road StreetLight Data delivers geospatial business Voyage enables greater mobility within communities conditions before emergency crews are needed intelligence to support critical decisions and improve with autonomous vehicles that residents can summon for repairs. return on investment. with an app. Est. 2016 / roadbotics.com Est. 2010 / streetlightdata.com Est. 2017 / voyage.auto Fast Fact: Voyage’s fi rst deployment was in a 4,000-resident community in San Jose, Calif. Sagitec Swiftly Inc. Sagitec provides custom pension, provident fund, Swiftly works with cities and transit agencies to harness unemployment insurance, health-care and life real-time data to optimize services. WaterSmart Software sciences software. Est. 2014 / goswift.ly WaterSmart Software uses mobile and online tools to Est. 2004 / sagitec.com Fast Fact: Swiftly counts 45 cities of all sizes among help water utilities educate and engage their customers Fast Fact: Sagitec partnered with Microsoft Azure on a its customers. about effi cient water use. cloud-hosted unemployment tax system for the state of Est. 2009 / watersmart.com South Carolina. Fast Fact: The company’s automated leak alert and Tyler Technologies/Socrata resolution system lets customers resolve their own Tyler is a provider of end-to-end information management issues and saves staff time. SeamlessDocs solutions and services for local governments. SeamlessDocs converts PDFs and paper Est. 1966 / tylertech.com forms into fi llable, e-signable, secure online WebQA digital forms. WebQA’s software replaces paper-based rulemaking Est. 2011 / seamlessdocs.com Utilidata processes in legislatures and government regulatory Utilidata works with utilities to save energy, increase agencies. reliability and better detect grid anomalies. Est. 2000 / webqa.com SeeClickFix Est. 1983 / utilidata.com SeeClickFix allows residents to report non- emergency neighborhood issues through its Web tool, which are then communicated to local ViewPoint governments. ViewPoint provides online permitting, licensing, Est. 2008 / seeclickfi x.com inspections and code enforcement for local governments. Est. 1995 / viewpointcloud.com Sidewalk Labs Sidewalk Labs works with cities to build products that address urban problems. Visionary Integration Professionals Est. 2015 / sidewalkinc.com VIP makes business strategy software for governments and corporations. Est. 1996 / trustvip.com Smarking Fast Fact: VIP has worked with more than 300 state Smarking lets clients own or manage a holistic view and local government agencies. of their parking assets and data through a variety of technology systems. Est. 2014 / smarking.net Votem Votem aims to enable a secure, verifi able means of GT 100 on Go Public voting online. Hear from GovTech 100 startup founders and a SST Est. 2014 / votem.com VC who is investing in the future of government SST develops ShotSpotter gunshot detection and Fast Fact: Votem’s goal is to enable 1 billion people on a special episode of the Go Public podcast. location technology to help reduce gun violence worldwide to vote from a mobile device by 2025. Listen at govtech.com/podcasts. in cities. Est. 1996 / shotspotter.com

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Centralized IT services coupled with a cloud-based platform help the state speed procurement cycles, shorten employee on-boarding cycles and more eff ectively manage device inventory.

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Tennessee has long recognized A centralized model allows us to align our the value of centralized IT — as early “services with how employees and citizens want to as 2004 the state moved to central data use them, not just how IT wants to deliver them. centers and a single network infrastructure used by all state agencies. The next logical — Stephanie Dedmon, CIO, State of Tennessee step was to consolidate IT staff , services, applications, management and support — a move that came from recognizing the high platform solution now manages the full cost of funding separate IT services in the A New Management System to portfolio of IT services delivered by STS. 23 executive branch departments. Support IT Service Delivery The value of Tennessee’s centralized The resulting Enterprise IT Transformation A centralized delivery model meant approach to IT service delivery and (EIT) initiative transitioned 21 agencies STS also needed a new way to manage management is illustrated by three representing 1,000 employees to the its diverse IT services. STS already had an major activities: equipment procurement, Strategic Technology Solutions (STS) on-premises system to support IT services, spares tracking, and employee onboarding division in the Tennessee Department of but that system required extensive and and off boarding. Finance and Administration. costly customization. With a growing The transition included developing number of applications and services to the organizational structure to support the support, division leaders wanted a new IT Faster, Less Confusing new delivery model, creating appropriate services management solution that could: Procurement governance and strategy processes, Scale for statewide implementation Getting the right hardware and software recruiting shared resources at the of IT services to the right employee at the right time enterprise level, and building an eff ective Automate routine tasks and is the goal of IT procurement, but it can team to deliver improved customer service processes within each service be hard to achieve. The new IT service and IT outcomes. Provide end-to-end visibility and management system allowed Tennessee to STS now centrally supports a range updated capabilities for all IT services develop an enterprise-level procurement of IT services for more than 32,000 Allow for fl exible confi guration service that delivers several benefi ts. state employees, and delivers and without customization Streamlined processes. STS replaced manages 42,000 PCs and 14,000 mobile These requirements led Tennessee siloed agency procurement activities with devices. As of late 2018, only the state STS to choose the cloud-based IT service a standardized process at the enterprise Medicaid agency and education and management platform from ServiceNow. level. Over a two-year period, Tennessee transportation departments maintain Initially implemented in 2016, the reduced the time required to process their own IT services due to the scale impact of the new platform solution was the purchase order for a new hardware and complexity of their operations. immediately apparent. The monthly request from 45 days to three days, and “A centralized model allows us to average of provisioning work orders for software from 30 days to fi ve days. If align our services with how employees increased from 5,446 to 11,782. The the requested device or software license and citizens want to use them, not monthly average of system change is in STS inventory, these shortened just how IT wants to deliver them,” requests increased from 402 to 636 and timeframes also apply to delivery. says Stephanie Dedmon, Tennessee’s the number of hardware assets tracked STS accelerated the request processing chief information offi cer (CIO). increased from 28,354 to 69,741. This times by using the service management

SNAPSHOT: STRATEGIC TECHNOLOGY SOLUTIONS, STATE OF TENNESSEE A division within the Tennessee Department of Finance and Administration, STS delivers, manages and supports IT services for: 32,000 42,000 8,000 32,000 14,000 state employees PCs printers IP phones mobile phones & tablets

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system to create a standard service catalog, and disposal. Licenses have been tracked to replace broken devices or support streamline procurement workfl ows, manage in spreadsheets and databases, a time- unexpected hiring. STS uses an application an inventory of frequently requested items consuming and labor-intensive eff ort. Under within the IT service management system and track service-level agreements (SLAs) the new program, software licenses will to track its inventory, which averages for performance. be managed with automated processes 450 workstations and laptops. Better communication with requesters. in a ServiceNow module, which will also “We now see metrics on the most Improved visibility across all procurement improve software usage analysis. requested devices, so we’re able to activities reduces IT staff time spent tracking “The big question is whether we’re manage costs by keeping a leaner the status of their requests. Department using the right software and negotiating inventory,” says Tracie Brunk, STS senior employees simply enter their request license agreements based on actual manager. “We’re also more responsive for number in the service management system usage data,” says Kidd. “We expect to urgent and small orders, such as when an to view status information. fi nd cost savings by analyzing our entire agency has several new hires.” “We saw a big increase in our customer software portfolio and being more strategic The inventory information encourages satisfaction just from better communication about what we buy in the future.” agency users to adopt standard- about the status of requests,” says Andy System metrics will also help IT staff confi guration devices, which can be Kidd, director of business operations for STS. better plan for changes in demand delivered sooner and at a lower cost than the “In the past, employees sent the request levels, especially surges that occur when high-end devices often requested in the past. into what seemed like a black hole, then agencies rush to spend budget balances And with turnaround times of two to three they didn’t hear anything about it until the before fi scal year-end. Before integrating days, there is little employee downtime. procurement was done and the device or with the ServiceNow service management software was in hand. Now customers can platform, some requests could not be easily see where their request is in the purchased in time to use available funding. Automating Employee process and we can enter comments about Onboarding and Off boarding its status.” When a new employee was hired in Improved strategic planning and Creating a Spare the past, the hiring manager or HR had budgeting. A new program for software Equipment Depot to place multiple calls and requests asset management will help STS better A better procurement process for new to obtain a computer, phone, email track software licenses through the equipment also helps Tennessee more account, network access and other IT complete cycle of procurement, deployment effi ciently manage its inventory of spares services. These separate requests meant

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a new employee might work for as Rather than just setting up a process once long as three weeks before receiving a “and then leaving it alone, our services model and computer or access services. management system gives us the value of making Today, approval of the new hire in continual process improvements. Tennessee’s enterprise resource planning (ERP) system triggers an automated — Andy Kidd, Director of Business Operations, Tennessee Strategic Technology Solutions process to request all needed IT services. Only one request is entered in the service management system, compared 1 Develop a migration roadmap. owners on the project team from the to as many as seven service tickets in Centralizing IT services is a complex start of planning will lead to better the past. The hiring manager can also eff ort that involves many dimensions. choices for the migration activity and monitor progress on the service request Develop a roadmap that details how the the service management solution. without calling multiple IT personnel. infrastructure elements, applications, Once the migration is complete, the Automating these processes has personnel and other resources will shift service owners will also be better reduced the employee activation time to from the individual agencies to the central able to use the management system fi ve days from what once could take weeks. IT organization. IT leaders in other states capabilities to improve their off erings. “Because no one has to remember to and the management system vendor can start the process, we no longer have the off er valuable insights into a successful situation where IT is notifi ed on Friday roadmap for migrating to new ways of Data and Automation Enable about a new employee who is starting on delivering and managing IT services. Continuous Improvement the following Monday,” says Dedmon. Clear governance principles, especially Tennessee’s IT service owners will Tennessee’s process for employee for applications and data, are also an continue to automate more tasks through off boarding is also automated, beginning important part of this roadmap. the service management system. with a notifi cation from the ERP system “We now receive metrics for activities to start an automated workfl ow in 2 Involve the agencies. Create an and processes that we couldn’t easily track the IT service management system. advisory team of power users from various before,” says Brunk. “Now we know how This ensures timely deletion of the state agencies to provide input on how much time each group requires for its part employee’s Active Directory listing, to best automate their business activities. of a process, which allows us to identify preventing access and improving Involve these users in the work to defi ne where we can accelerate and improve it.” security to the state network and email. requirements, plan the project, and test and Kidd agrees, noting, “Rather than rollout the new processes and systems. just setting up a process once and then leaving it alone, our services model and Making a Successful Change 3 Assign service owners. Centralized management system give us the value of Drawing from the Tennessee STS services bring a new IT staff role — making continual process improvements.” experience, Dedmon off ers three the service owner — who has lead These metrics and process improve- recommendations for other government responsibility for all aspects of what the ments will serve Tennessee well as it IT organizations considering a model service off ers and how it is delivered. furthers IT services based on a centralized of central services and management. Identifying and including service model for delivery and management.

This piece was developed and written by the Government Technology Content Studio, with information and input from ServiceNow. The state of Tennessee’s participation in this case study is not an endorsement of ServiceNow’s solutions.

PRODUCED BY: SPONSORED BY:

Government Technology is about solving problems in state and local government through the ServiceNow makes work, work better for people. Our smart use of technology. Government Technology is a division of e.Republic, the nation’s only cloud-based platform and products streamline and media and research company focused exclusively on state and local government and education. simplify how work gets done.

www.govtech.com For more information, visit: www.servicenow.com/gov

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Tracking the Nation’s Drug Epidemic States are battling the surging opioid crisis with aggressive data collection and analysis. By Theo Douglas / Staff Writer

he numbers are sobering: In 2016 , contain further outbreaks of illicit drug people for certain purposes, according to 48.5 million Americans used distribution and treat the victims. Jonathan Caulkins, professor of opera- T illicit drugs or misused prescrip- One example is the statewide prescrip- tions research and public policy at Carnegie tion drugs, while 197,000 have died from tion drug monitoring programs, known Mellon University’s Heinz College. Given overdoses related to opioids between as PDMPs, that have been active in every the scale of the opioid crisis, a substantial 1999 and 2016, according to the Centers state since at least 2017. PDMPs use need also exists for informed, accurate and for Disease Control and Prevention. public and private data and typically take easy-to-follow data at local, county and state Here’s another: More than 115 people aim at so-called pill mills that churn out levels, said Caulkins, who has studied drug in the United States are dying every day prescription opioids, physicians who policy for nearly 30 years. The collection after overdosing on opioids, according to may not be prescribing legally or accu- of high-impact data has started to happen, the National Institute on Drug Abuse. rately and residents who may engage in with some governments and advisory Like any large-scale epidemic, the “doctor shopping” to feed an addiction. organizations deploying websites, dash- nation’s drug problem is a disease and needs But PDMPs contain private information boards, GIS-powered tools and analytics comprehensive treatment. To bring such that is protected by the Health Insurance that off er compelling, real-time, easy-to- a large epidemic under control, govern- Portability and Accountability Act and other use information to guide ﬁ rst responders,

SHUTTERSTOCK.COM ment is using data to stop it from spreading, statutes, and can only be used by certain residents and policymakers alike.

www.govtech.com // January/February 2019 37

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Caulkins has been part of a study Given the scale of the endeavors benefi ted from the state strategy committee advising the Food and Drug opioid crisis, a substantial of linking information in the background, at Administration on its response to pain need also exists for the record level, a practice that Tim George, management and opioid epidemic problems. informed, accurate and director of policy for Gov. Eric Holcomb, “This is a massive problem that we have easy-to-follow data at local, called “the more exciting piece.” He recom- been cluing in to quite slowly, but have been county and state levels. mended establishing a centralized data hub over the last number of years, so there are Professor Jonathan Caulkins, and cementing top-down buy-in as vital eff orts at all sorts of levels to do many things Carnegie Mellon University early steps for agencies contemplating the in response,” he said. “Naturally, people use of technology to counter opioid abuse. want to be grounded in evidence and data. MPH was also aided in this area by And then, people are trying to fi ll that need.” a statute that facilitates data sharing by more involved. Indiana is also using the enabling the hub to act as an agent for the Indiana Leverages Its Hub OpenBeds platform, which links emer- agency whose data it uses. MPH abides Indiana is among the states mounting a gency rooms and treatment facilities and by that agency’s data regulations and response to the opioid epidemic, and is using provides public-facing access via 211, a restrictions while enabling real-time data, its Management Performance Hub (MPH) free and confi dential call center for human said Josie Fasoldt, director of engage- to develop dashboards for key statewide services, to maximize treatment aware- ment and analytics for Indiana’s Depart- opioid-related data sets on topics ranging ness and generate overdose data for MPH. ment of Health and Human Services. from emergency medical services (EMS) The state also has mandatory toxi- “I think one of the really great things runs, arrests and deaths to emergency cology testing when an overdose is the that comes out of record linkage is that we room visits and prescription information. likely cause of death, and has expanded can really now start to ask questions about A popular data visualization is its this data collection from pilot to test the gaps in our services,” she said. “We naloxone heat map, which shows where phase with state funding. Both projects can just start asking a lot more detailed the overdose treatment drug has been have further enabled the fl ow of infor- questions and we can start visualizing.” administered in communities and neigh- mation and improved data quality. MPH borhoods. Representatives of the state and has also used data to suggest locations Massachusetts Emphasizes governor’s offi ce said the map highlights for new opioid treatment programs. Longitudinal Data the value of local input and motivates them Like earlier data work in the areas of The state of Massachusetts has been hit to get residents and offi cials from all levels education and workforce, MPH’s opioid especially hard by the epidemic, with its

Enhanced State Opioid Overdose Surveillance The Centers for Disease Control and Prevention (CDC) is providing funding to 32 states and the District of Columbia to improve data collection on opioid overdoses. The $11.8 million program will help states to:

✔ Establish an early warning system by ✔ Integrate data from death ✔ Share ﬁ ndings with state and using data from emergency departments certiﬁ cates and unique medical national stakeholders to improve over- and EMS to detect increases or decreases examiner and coroner investigations. dose prevention and response eff orts. in non-fatal opioid overdoses.

The program, known as Enhanced State Opioid Overdose Surveillance, started in 2016 with 12 states and expanded to include an additional 20 states, plus D.C., and is funded through August 2019. Every four months, participating states report to the CDC overdose data on ER visits and EMS transports; every six months they report critical death-scene investigation information. According to the CDC, the program has scored some early success, such as identifying the dangers of illicitly manufactured fen- tanyl and developing an eff ective early warning system about heroin and opioid overdoses that states can reﬁ ne for their own use.

38 January/February 2019 // www.govtech.com

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opioid death rate surpassing the national average. In response, the Massachusetts Department of Public Health (MDPH) has studied the opioid epidemic closely, following an authorization by Gov. Charlie Baker via Chapter 55 of the Legislative Acts of 2015, and has issued two reports in 2016 and 2017 based on its opioid overdose studies. The work has “expanded the understanding of several root causes of the opioid epidemic,” MDPH Commis-

sioner Monica Bharel said in an email. SHUTTERSTOCK.COM Based on the studies’ fi ndings, offi cials and lawmakers gathered in a working group “mobilize community partnerships,” each while bringing on statewide support. For to create an action plan with initiatives with links to further data and support. example, the state’s opioid operational in prevention, intervention, treatment The project was a priority for MHOA’s command center meets weekly and consists and recovery support, and have produced immediate past president, Derek Fullerton, of representatives from 14 state agen- data visualization charts that document who emphasized how the scale of the cies and the governor’s offi ce who share the widespread impacts of the problem. epidemic in his state — where roughly data and strategize. Among the state’s Data has been crucial to the state’s one in four people knows someone who areas of response, its Overdose Informa- eff orts to reduce substance abuse and over- has died from an overdose — underscored tion Network (ODIN) and the opioid dose deaths. Collectively, the information the urgency of the need. “The reality is, dashboard both debuted in March. “supports MDPH in studying how individ- with the toolkit, with the opioid epidemic, All aspects of Pennsylvania’s online uals interact with various parts of the public there’s no one answer. Every commu- response are fairly equally utilized and service system, which provided new under- nity is doing something diff erent, but there’s no clear standout in popularity, standing about the lives, experiences and every community, if they can collectively according to April Hutchison, state commu- risk factors of these populations and also plan, they can connect the dots with one nications director. But the initiative has revealed opportunities (or missed opportu- another,” said Fullerton, who is now the reminded offi cials that, while the most- nities) for intervention,” Bharel said. A hall- chief health strategist-director of public visited statistic would likely always be the mark of the Chapter 55 database was its use health for the town of Middleton, Mass. number of people that have died as a result of longitudinal data that has given MDPH a Typical hurdles center on staffi ng, and of the epidemic, the state focuses on the long-term view of data and outcomes. The identifying personnel who can shepherd future: on residents battling the disease, commissioner emphasized the importance data from interpretation through building getting treatment, being saved and getting of establishing a clear vision for the work, to display and visualization, he explained. sober; and on its message to young people maintaining a solution-focused orienta- not to start on these medications, she said. tion, and fi elding a multidisciplinary team Pennsylvania Focuses on the Future “We’ve seen an 88 percent rate of trans- with strong relationships and leadership. Pennsylvania’s online response to the port for someone who has been revived The Massachusetts Health Offi cers Asso- opioid epidemic grew in the spring of 2018 [by] naloxone and that’s a good statistic. So, ciation (MHOA) added an Opioid Toolkit and features several components founded on you need to also look at that, that rescue is to its website in June that grew out of an PDMP prescriber data along with informa- working. It also helps you drive where your earlier version designed to empower local tion on ER visits, naloxone use and EMS prevention eff orts need to go,” Hutchison health departments. Funded by MHOA activity. The state has produced a map of said, noting that the dashboard has become and block grant funding through MDPH, treatment centers, information on naloxone, not just a hub off ering a wider perspective it assists local government in a state where county-level resources and drug take-backs, but a way for offi cials to judge the impact health departments are signifi cantly as well as a link to the Pennsylvania Opioid of their initiatives and identify where a decentralized. The toolkit, completed in Data Dashboard, which features prevention, larger response is needed. Going forward, partnership with LiveStories, a private rescue and treatment as well as county infor- the state will partner with the University civic data hub, helps local agencies build mation and statistics down to the number of of Pittsburgh’s Graduate School of Public their own response to the opioid problem. annual opioid dispensations per 1,000 people. Health to utilize predictive modeling to It off ers 10 essential services around Gov. Tom Wolf declared a medical identify potential areas of outbreak and opioid-related activity, founded on best emergency for the state’s opioid crisis at-risk populations, Hutchison said. practices recommended by local offi cials, earlier this year. The move helped counter ranging from “diagnose and investigate” to agency limitations to free up data sharing [email protected]

www.govtech.com // January/February 2019 39

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Battling the Backlog Portland, Ore., tackles an abundance of untested sexual assault kits with an upgraded system that’s catching on.

By Zack Quaintance / Staff Writer

few years ago, the police depart- status of kits, in recent years law enforce- It quickly became apparent to Lehman ment in Portland, Ore., set out ment agencies across the country have that continuing to add more rows and A to inventory and subsequently accrued a massive number of untested columns to her one manual spreadsheet was track all of the sexual assault DNA kits sexual assault DNA kits, numbering untenable, an unwieldy and ineffi cient way that its detectives handle. This was back in by some reports as high as 175,000. to handle an inherently sensitive task. So, 2014. Portland, with a population of about In Portland, it fell to Susan Lehman, Lehman reached out to Portland’s Bureau 650,000, was taking in roughly one new the police department’s sexual assault kit of Technology Services, setting into motion sexual assault kit each day. Those kits were program coordinator, to devise a means a collaboration between that offi ce and the being logged into the evidence room to await of tracking them. So Lehman created Portland Police Bureau Sex Crimes unit. transfer while between 80 and 100 other kits a spreadsheet using Microsoft Excel. Four years later, a solution born out were at the Oregon State Crime Lab being And the kits continued to come in. of that partnership is now spreading to processed. These kits inherently contained “You can imagine how diffi cult it is to jurisdictions across the country, many potential evidence that for law enforce- keep track of which one is there, which of which Lehman estimates use similar ment could be used in prosecutions. For the has gone through initial screening, which Excel spreadsheet systems. This spread is victims, they contained hopes for justice. has gone to DNA testing, or which has contributing to a decrease in the number Portland was far from alone with its produced results and may be going into the of sexual assault DNA kits nationwide tracking struggle. In fact, nationwide there national DNA database,” Lehman said. “The sitting in evidence rooms, untested. was no systematic means of inventorying Excel spreadsheet just kept getting bigger, the kits, and, perhaps more importantly, with more columns and more lines. It just A New Approach there was no way for jurisdictions to share became really quite unmanageable. It’s The program that grew out of this collab- information about suspects, which was of like having 100 balls in the air at any given oration is called the Sexual Assault Manage- particular concern since sexual assault is a time, and the chances of one of those falling ment System, or SAMS. What it does is crime often perpetrated by serial off enders. through the cracks — especially if you’re manage all aspects of sexual assault cases, Although the reasons are more complex using a manual system or an Excel spread- including investigative tasks like keeping

SHUTTERSTOCK.COM than simply being unable to track the sheet system — the chances are really high.” track of sexual assault kits and where they

40 January/February 2019 // www.govtech.com

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______Designer ______Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 ______Editorial ______Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # ______Other ______OK to go BLACK YELLOW MAGENTA CYAN are in the testing process. It’s not outward Currently, Lehman estimates that SAMS has often the same or similar to those faced facing — it contains too much sensitive data been populated with about 6,800 cases. Arib by another, and that, more importantly, for that. It also has few free-form fi elds, to described the design process as an agile one public agencies are not competitive with reduce the potential that the humans who in which there were multiple iterations. each other the way private businesses are. are doing the data entry will make mistakes. IT staff would essentially build a The second reason, however, is that a The development of the platform was working site and then collect reviews more effi cient data collection and sharing relatively simple, with police offi cials like on its eff ectiveness from actual police process for information related to sexual Lehman contributing greatly to the process. on almost a weekly basis, implementing assault benefi ts law enforcement eff orts Work began in late 2015, lasting a little over their feedback before returning soon in all jurisdictions. Essentially, once police eight months, with police in Portland fi rst to learn more. Arib said using an agile in Portland and state law enforcement in starting to use the new platform in August process that essentially embedded IT Oregon, for example, are both using SAMS, 2016. Ed Arib, an information systems within the police department reduced the they’ll be able to correlate the results of test manager who worked on SAMS develop- amount of guesswork and saved time. kits with known perpetrators, potentially ment and continues to be involved, said the team used Microsoft technologies to build the platform, including ASP.NET, C#, Web API, Xamarin and SQL Server. There was a lot of learning as far as what’s The platform currently runs on Microsoft needed to be tracked, so we built it in a way where IIS Webserver and Microsoft SQL Server. The length of investigations and prosecu- it can be extended. Everything is confi gurable tions for sexual assault cases makes it so so we’re not locked into certain decisions. there are no concrete numbers available yet showing how SAMS has aff ected the city’s statistics. Those who use it daily, though, like Lehman, said tracking is vastly easier and more effi cient with SAMS. “It was basically built by police for fi nding connections between cases in a way The cost of the development process police,” Arib said. “It was built internally, that might have otherwise been missed. was $100,000, paid by the city for develop- versus a vendor coming up with an appli- SAMS will be installed at Oregon’s Salem ment tools and an outside contract with cation they thought would be useful for Police Department later this year, making a software developer, with a subsequent police.” it the second jurisdiction in the state to $800,000 grant from the U.S. Department This is, perhaps, why Portland has use the platform. Developers in Portland, of Justice going toward further develop- had so much demand to take SAMS and however, have also built a related statewide ment, as well as some of the costs associated install it in other cities, helping to improve victim portal and law enforcement data- with spreading the platform to other cities. the ability of those jurisdictions to track base called SAMS-Track, which is slated Once other cities become inter- their untested sexual assault kits too. to be deployed statewide in Oregon next ested in the platform, developers use year. SAMS-Track has the same solutions the grant money to visit them and start SAMS in Other Cities for tracking sexual assault kits as the full working with their teams, familiar- The effi ciency of SAMS is perhaps best product, and it also connects jurisdictions izing them with the project and its conveyed by the number of jurisdictions directly to local and statewide forensic labs. capabilities. Portland continues to that now use it. In addition to Portland, the “There was a lot of learning as far as pay developers’ wages while the grant platform is up and running in a wide range what’s needed to be tracked, so we built money accounts for their travel costs. of cities, including Austin, Texas; Duluth, it in a way where it can be extended,” SAMS was built with this kind of sharing Minn.; Memphis, Tenn.; Charlotte, N.C.; Arib said. “Everything is confi gurable so in mind, and its design allows jurisdictions Fayetteville, N.C.; Las Vegas; and Mobile, we’re not locked into certain decisions.” to populate its drop-down menus with their Ala. In addition, exploratory processes are This has all enabled easier tracking and own values, adding fi elds that they might underway to soon bring SAMS to Miami cooperation among jurisdictions, which track with greater regularity. Las Vegas, for and multiple jurisdictions in Hawaii. has in turn increased the amount of data example, has a larger number of cases that For those who built the platform, this and analytics that can factor into investiga- involve tourists and visitors, and so they’ve comes as no surprise. Dan Bauer, deputy tions and ultimately prosecutions around been able to modify the program in a way chief technology offi cer for Portland, said the country. Instead of sexual assault kits that makes it easier to track those metrics. that SAMS was built with the intention sitting on shelves in evidence rooms, they’re As the sexual assault kit coordinator in to spread it to other jurisdictions. The now being processed, moving closer to Portland, Lehman now uses SAMS almost reason for this is twofold. Sharing in the justice for the victims of sexual assault. every day, and the department’s detec- gov tech sector is commonplace, given that tives use it for case management as well. the obstacles faced by one jurisdiction are [email protected]

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On High Alert As technology evolves, so do citizen expectations for how and when they’ll learn of impending emergencies. By David Raths / Contributing Writer SHUTTERSTOCK.COM

ildfi res that broke out late the messages to a variety of personal devices a limited number of citizens because they night of Oct. 8, 2017, in Sonoma and systems in targeted geographic areas. require individuals to proactively opt in. W County, Calif., burned nearly (Some jurisdictions augment the opt-ins 5,300 homes and killed 24 people. Many Weighing Wireless Alerts with other public phone number listings.) survivors received no warning about the Sonoma County was criticized for “No notifi cation system is going to fi re’s spread, and a review by the state not using the Federal Communications do everything you need it to,” said Bryan Offi ce of Emergency Services found that Commission’s Wireless Emergency Alerts Koon, former director at the Florida Divi- the county’s warning system was inad- (WEA) system to notify citizens. Launched sion of Emergency Management and now equate to eff ectively notify residents in 2012, WEA has been used more than a consultant with emergency manage- about an impending natural disaster. 40,000 times to warn the public about ment fi rm IEM. “No one is the silver bullet. “Our experience with the fi res sparked dangerous weather, missing children But when you layer WEA, the Integrated a national conversation about how and other critical situations, according Public Alert and Warning System, a much we can expect of these technolo- to the FCC. During the fi res, however, branded notifi cation solution such as Alert gies,” said Christopher Godley, Sonoma Sonoma County offi cials said that WEA Florida and digital billboards, then you get County’s interim emergency manage- was inadequate for ordering evacuations, closer to notifying everyone,” he added. ment executive. “What are the realistic because it couldn’t target specifi c neigh- One challenge Koon sought to address in goals and performance objectives that we borhoods. They expressed concern that Florida was the disparity between coun- as a community and the public can hope the alert would reach too many people ties in terms of alert notifi cation capabili- to see these technologies support?” outside the evacuation area, causing ties. The state’s 67 counties were all over As smartphones with location-based widespread panic and traffi c jams. the map in terms of the notifi cation systems services become ubiquitous, their use for Most emergency management agen- they were using and those systems’ abilities. emergency notifi cations is expanding — and cies augment WEA with private-sector “I wanted every county in the state to have so are public expectations of what types solutions such as CodeRED or Everbridge. the capability to reach out to their citizens, of alerts local government should send Although those platforms are feature-rich so we bought one system for the entire state. them. Software solutions can now deliver and can send automated alerts, they reach That allowed us to make sure every Floridian

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______Designer ______Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 ______Editorial ______Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # ______Other ______OK to go BLACK YELLOW MAGENTA CYAN was going to receive life-saving information Automated Alerting Doubling Down regardless of their county’s economy or size.” Automated weather alerts sent to cell- Based on its internal assessment and And because of economies of scale, he said, phones through the CodeRED Weather feedback from the community, Sonoma it actually cost less than when the individual Warning application proved invaluable County leaders are more than doubling counties purchased their own systems. in Spartanburg County, S.C., when torna- the budget for their warning program, Another advantage became obvious during does touched down in October 2017, said increasing staff time from 400 hours per 2018’s Hurricane Michael, Koon added. The Doug Bryson, the county’s emergency year to having two dedicated full-time staff fact that everyone is using the same system management director. Alerts are sent quite who can now focus on how alert warn- now allows for interplay between jurisdic- frequently about severe thunderstorm ings are rolled out. “It is a big, bold move,” tions. If one jurisdiction loses communi- warnings and winter storms, but this was Godley said. “We may have been on par cations capability, the next one can pick the fi rst time the system was needed for with other communities in California in up the slack. “I just visited the emergency anything of this magnitude. The tornadoes terms of alerting capabilities, but that may operations center in Calhoun County and did catastrophic damage to buildings, but no longer be good enough,” he added. there were people from Palm Beach and the alert worked fl awlessly, Bryson said. The fall 2018 fi res in Southern and Orange counties working there,” he said. Once the tornado warning was broad- Northern California demonstrate that alert “They all are familiar with the alert system. cast, people in the path of the tornadoes warning systems can’t yet keep up with the During the storm, any one of them could got the alert and were able to seek shelter. dynamic ferocity of these new wildfi res, help the local staff get that message out.” “No doubt that saved lives,” Bryson said. forcing emergency managers to rethink Overall, 700,000 people have opted in Between 10 and 15 percent of the county’s how they manage such programs. “If we to Alert Florida, 30,000 of them during citizens have signed up for the alerts, and are looking at real impacts from climate Hurricane Michael. By adding phone after every event, hundreds more enroll. change shaping weather hazards or the numbers from other databases, the system Bryson said his two-person offi ce also is long-term risk of earthquake, our programs contains 10.2 million numbers out of a getting trained on sending out WEA alerts, are going to have to be much more robust total population of 20 million in the state. which it can do directly from CodeRED. in their capabilities and much more Imad Mouline, chief technology offi cer “We rely on every tool in our toolbox,” capable of engaging with the commu- of Everbridge, the vendor of the system he said. “We are pushing it out on social nity and delivering alert warnings.” that Florida consolidated on, agreed with media, Facebook, Twitter and Nextdoor. Koon that emergency managers can’t With two people, we use every tool we rely on just one tool. “WEA is an impor- can to push out notices ahead of storms.” [email protected] tant tool, but it cannot be the only one. It has limitations, in terms of its ability to target with a certain level of granu- larity, and it is not meant for every type of message,” he said. “Have WEA in your TESTING ALERT SYSTEMS toolbelt, but also have the ability to send In September 2018, Sonoma County engaged its citizens to test both its SoCo Alert system text messages as well as ways to push and WEA alerts and found benefi ts and challenges with both. With SoCo Alert, many people notifi cations to mobile applications, signed up but did not get a message or they got the message but did not hear their phone, send emails, make voice calls or light up so it left a message on voicemail. With WEA, there were diff erences in performance between digital signs and activate sirens. The key the telecom providers. Verizon and AT&T used diff erent algorithms for which cell towers they is to be able to send all types of alerts activated, so they reached diff erent populations. directly from the same user interface.” The county placed monitors in the targeted areas for WEA tests, and asked the public to Mouline added that Florida was an respond to a survey. They received more than 4,000 responses, which gave them a good early adopter of the new concept of inci- idea of not only the geographic range of WEA but also whether people got the message and dent zones. They allow for an emergency understood it. “Getting that feedback is going to allow us to build our alert warning program manager to draw a “geo-fence” on a map to be much more eff ective,” said Christopher Godley, Sonoma County’s interim emergency and give it a certain amount of time to live, management executive. such as six hours. Anyone in that area can He believes the evolution of the technology has created expectations for a level of get the notifi cation based on static loca- service that government was not necessarily in a position to provide. “Now instead of tion information, and users with the mobile creating alert warnings as a second-level function of emergency management or even public app will be notifi ed via location services, safety, we believe warning is going to become a key program for governments across the he said. “We are dealing with a mobile United States,” he added. “They are going to have to invest not only in technology but also population and events that are rapidly in the policies, procedures and training and engagement with the community about how changing and moving. It is diffi cult to get these alert warning systems are going to be used and which are going to be eff ective for all that intersection both in space and time portions of the community.” and send the appropriate notifi cation.”

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GOOGLE saving a life. SOURCE: NEW ATLAS

ICEICE CAPADES: Robotic research has createdcreat devices that can traverse all kinds of terrain, and thet design of the Velox robot allows it to transition seamlesslyseam from water to dry land — and it can even ice skate.skate Created by Pliant Energy Systems, a New York engineeringengin fi rm, the Velox uses an “undulating propul- siosionn system,” which are fl exible fi ns based on marine biologyb that harness energy from waves. On land, S the fi ns rotate to navigate hard surfaces, and on TEM S Y

S ice, they rapidly skate back and forth, allowing Y G the Velox to glide smoothly. The bot’s creators see this new skill as potentially useful for

PLIANT ENERGY SYSTEMS ENER science expeditions in Arctic areas. SOURCE: NEW ATLAS

Send Spectrum ideas to Managing Editor Lauren Harrison, [email protected]

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As the value of data increases to government Designed to simplify and enhance data management agencies, the risk of losing it also rises. Protecting data security, NEC provides two sophisticated strategy models for and ensuring its availability have become key business protection: continuity issues in our digital age. The cost of losing data Model 1 allows for smaller and highly distributed can erode citizen trust, but recovering it quickly can restore environments to receive backup services on a consolidated confi dence. basis, using leading industry standard infrastructure for According to an FBI report, cybercrime in the U.S. cost redundancy and security, with data housed in one of the its victims at least $1.4 billion in 2017.1 Nearly fi ve million world’s most secure data centers. data records are stolen every day. And only 42 percent Model 2 allows for larger and more centralized 2 of ransomware victims have fully recovered their data. environments to receive local services through the use Protecting against such loss, securing data and planning of one of NEC’s on-premises appliances deployed in the recovery can be daunting — and expensive. The task of client’s data center. Application and snapshot backups are adding systems and software, and the training needed to stored locally and go through a de-duplication process for keep up with increasingly sophisticated threats often leaves data compression before secure transmission to NEC. state and local government IT teams looking for solutions they can scale to their budget. In recent industry reviews, analysts state that approximately 57 percent of IT managers say they have a backup solution in NEC delivers a robust Backup-as-a-Service (BaaS) place, while only 25 percent were able to restore all their data off ering, which meets state, local and federal U.S. in quarterly or annual tests. But partial recovery isn’t business government demands for scalability, security and protection recovery. That’s why NEC’s BaaS solution is about more than requirements in an OPEX cloud environment while storing data — it’s about restoring confi dence. simplifying backup and restore processes. NEC’s “as a service” off erings — together with Iron Mountain Leveraging their partnership with Iron Mountain Data Data Centers — are confi gured to meet industry-specifi c Centers (a U.S. Department of Energy Better Buildings compliance requirements, including HIPAA, FISMA High, ISO Challenge Partner), NEC’s BaaS solution stores and hosts 27001, ISO 50001, PCI-DSS 3.1 and SOC 2 Type II, SOC 3 and data within Iron Mountain’s fully compliant, FISMA-high supports: FDCCI, EO 13693, COOP and DCOI. (supports FDCCI, EO 13693, COOP and DCOI mandates) TM facilities. Combining encryption technologies such as an S3 NEC’s award-winning Nblock infrastructure is converged target compatible solution via NEC’s HYDRAstor® disk-based and integrated to ensure optimal operations. When combined grid storage portfolio and Advanced Encryption Standard with additional value-added services from NEC, such as tape (AES) 128-bit encryption for either virtual servers, physical fi le vaulting and business continuity Software-as-a-Service (SaaS) servers or database applications — in conjunction with proven escrow protection options, Infrastructure-as-a-Service (IaaS) or fi rewall protection, monitoring and managed infrastructure Disaster Recovery-as-a-Service (DRaaS,) NEC raises the bar services — NEC’s BaaS system helps mitigate the risk of data with backup service delivery. loss, access interruptions and the expense of investing in Whether backing up between data centers on-premises, backup management infrastructure and personnel. straight to the cloud, or in virtual or physical environments, NEC’s comprehensive backup strategies include powerful, cost-eff ective and reliable managed backup and recovery — delivered 7x24x365. Is your data protected from cyber threats, natural disasters, equipment failure or other potential loss? How quickly could you recover?

NEC Corporation of America delivers integrated Solutions for Society that are aligned with our customers’ priorities to create new value for people, businesses and society, with a special focus on safety, security and eﬃ ciency. Endnotes 1. http://www.govtech.com/security/FBI-Reports-Cybercrime-Cost-the-US-14B-in-2017-but-the-Actual-Number- To learn more about how NEC can help protect your data, visit: is-Probably-Even-Bigger.html https://www.necam.com/SmartGovernment/ 2. Commvault March 2018 survey of ~1K, Enterprise Organizations

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Navigating the First 100 Days The beginning of a new security chief’s tenure is critical. Follow these tips to get off on the right foot.

et’s say you were just appointed resources and your evaluation metrics), • Build the right team. Focus on talent to lead the cybersecurity program building key relationships, developing your and relationships. Surround yourself with Lwithin a new government plan, building your team, establishing trust, security pros that work well together and administration — congratulations! You’re communicating your vision and continuing cover skill set weaknesses. likely excited to be a part of a new tech your personal journey by networking with • Have lunch with key customers and team with a fresh mandate from voters external peers. staff . Walk around and meet people on and a group of like-minded professionals. Early questions for new cybersecurity the front lines. Or maybe you just landed a top job as a leaders usually include: How’s the team • Run a tabletop exercise to test your chief information security offi cer (CISO), performing? Are there key roles that must incident response plan. Be sure to include director of IT security or cybermanager be fi lled? What audit fi ndings are we business executives. within a new organization. committed to close? When are ongoing • Start building your overall security plan, Regardless of how you arrived at your operational issues or incidents (such as data including key cyberprojects. Have an new role, it’s an exciting opportunity. breaches) promised to be resolved? What outline or rough draft completed within 100 After reading a ton of material on security projects must be completed immediately? days. This will help with budgets and buy-in leadership, your ideas are set. You’re How can unnecessary projects be stopped from management. determined to be successful and fi x to focus on new priorities? Who can you • Find a good mentor with relevant everything you’ve been told is wrong with really trust and depend upon? security leadership experience to guide the current cyberteam and security culture. All of these items are certainly you. If possible, talk with your predecessor. Your checklist includes some “hot important. Sadly, many new CISOs actions” from your new boss, an inherited focus exclusively on what their boss 3 Bad Moves mix of unhappy business clients to requires, while ignoring the 360-degree Avoid these pitfalls: schmooze, vulnerability systems to patch relationships within security leadership • Don’t become “Dr. No.” You’re ready to and key staff to try to keep despite the odds. that will determine if they leave a use your newly acquired security power to (After the fi rst few days, you discover a few positive legacy. shut down all the bad things that are going on the team must go.) on in your enterprise, but be careful. Despite 7 Items to Consider the urge to get the hammer out, you don’t What Comes First? Here are actions to seriously consider in want to be known as the party pooper. Set Just like the new head the fi rst 100 days as a new security leader. a goal to be known as an enabler of secure Daniel J. Lohrmann coach on a sports team, where • Assess your organizational, network technology and innovation. is the chief security and system risk status. Don’t off er only one way to secure officer and chief you begin depends upon a Where’s your • strategist at Security variety of factors regarding data? What’s encrypted? Is data backed up systems. Try to off er at least three options Mentor. He is an internationally recog- your particular situation and properly? Run an early penetration test on a to business areas on big projects. Think gold, nized cybersecurity your previous experience in key system. silver or bronze alternatives. leader, technologist Deliver low-hanging fruit quickly, Don’t stay focused internally for too and author. From similar roles. • • 2002 to 2014, The conventional CISO produce results in 100 days. Consider long. Reach out to partners in the public and Lohrmann led private sectors and build relationships with Michigan’s award- action list includes items adding or improving security awareness winning technology such as: clarifying and training for end users for a quick win that groups like the Information Systems Security and cybersecurity Association, InfraGard or NASCIO to help. programs, serving as strengthening your mandate builds confi dence and helps the security CSO, CTO and CISO. (while assessing available culture. Also, close a few audit fi ndings. The MS-ISAC can even help fi nd a mentor.

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Solid Laptop The Microsoft Surface Laptop 2 contains an Intel 8th-gen Quad Core i5 or i7 processor, while off ering up to 14.5 hours of battery life and faster, quieter typing. Its 13.5-inch PixelSense Display touchscreen is enabled for the Surface Pen, with an edge-to-edge display and ultra- thin bezels. The Surface Laptop 2 weighs 2.76 pounds and includes OmniSonic speakers for premium sound. The laptop comes with a hard drive of 28 GB, 256 GB, 512 GB, or a 1 TB solid-state drive Pack It Up (SSD), and 8 GB or 16 GB RAM of memory. www.microsoft.com The Vx Touring CitySports Daypack has room for a 15-inch laptop. Its shoulder straps and back panel are padded for comfort, and the lockable zippers ensure belongings are secure. The daypack’s rear sleeve slides over the handle of wheeled luggage, and there are water-resistant zippers on integrated laptop Smart Adapter pockets. Made of polyester, it weighs 2.2 pounds. Moshi announced its second-generation www.swissarmy.com USB-C Digital Audio Adapter with Charging. Like all Made for Google products, the adapter has been tested and certifi ed by Google to ensure compatibility and performance. The adapter’s new printed circuit board design layout is designed to reduce power consumption and its new fi rmware provides greater compatibility across devices. The adapter features a built-in digital-to-analog converter, which yields high-resolution audio at 24-bit/96 kHz. A Class G amplifi er enhances the sound quality of older headphones. It’s made from anodized aluminum for added durability, and users can listen to music while charging their Pixel 3 or Pixel 3 XL at the same time. www.moshi.com

For more product news, log on to explore Government Technology’s Product Source. govtech.com/products

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Daro Mott Departs Louisville, Ky. West Virginia Names New CTO Louisville’s Chief of Performance Improvement Daro Mott Following the retirement of CTO John Dunlap, West Virginia Gov. announced in November that he was stepping down Jim Justice appointed Joshua Spence to lead the state’s from his role with the city, which he had held since 2016, IT agency. Spence has served as state chief information for a position with Farm Credit Mid-America. Carmen security offi cer since 2015, and previously was the cybersecurity Moreno-Rivera, previously senior process consultant manager for the West Virginia Air National Guard. with Louisville, will take over as interim chief. Colorado CIO Goes Philly CDO Steps Down to Dish Network Amid a restructuring of Philadelphia’s Offi ce of Open Data Suma Nallapati, head of the and Digital Transformation, CDO Tim Wisniewski left the Colorado Governor’s Offi ce of city. In the role for more than four years, Wisniewski has Information Technology since not announced his next move. The city’s data team now 2014, left her position with works under the Offi ce of Innovation and Technology. the state for a role at Dish Network as senior vice president and chief digital Boston Appoints New CIO offi cer. The move came as Gov. John Hickenlooper’s term Mayor Marty Walsh named ended and the state prepared for the incoming administration. David Elges, formerly CIO of Washington, D.C.’s Child and Family Services Agency, as Boston’s new Illinois IT Chief Retires CIO. Elges brings more than 15 After nearly four decades in public service, Illinois Chief years of IT experience to the role, Information Offi cer Kirk Lonbom retired at the end of including two at the D.C. agency. December. Starting as a police offi cer in 1980, Lonbom The Boston CIO position has been went on to hold tech roles with the state police and open since Jascha Franklin-Hodge’s emergency management agency. A successor has not departure in January 2018. been announced.

Oracle Recruits from Local Gov Longtime Palo Alto, Calif., CIO Jonathan Reichental announced he was leaving the city to take the role of global industries solution leader at Oracle as of mid-December. A well-known presence in local government, Reichental focused on modernization during his time with the city. A replacement has not been named.

Reichental joins former Napa, Calif., Assistant City Manager Peter Pirnejad, who announced in October that he was joining Oracle to develop a new land use platform for the company.

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Staying on Trend Why Instagram Stories is worth the groundwork for government social media teams.

s it a waste of time for government When chatting about the time important news, keep in mind that you can social media managers to create investment during a bi-weekly Twitter always add it to the “highlights” section Icontent that only lasts 24 hours? discussion for government social media of your profi le. This way your existing The transience of Instagram Stories managers, here’s what Lauren Tibs followers can view the story over again and can make social media staff question Oxford (@the_real_tibs), the digital it will stay available for any new followers. the value of contributing their already- communications strategist for Gilbert, Instagram Stories is a diff erent kind limited time and resources. Ariz., said: “It’s totally worth it to invest of storytelling technique that allows for Instagram’s Stories feature isn’t the time in Instagram Stories. More and more creativity and interaction with your alone — Snapchat pioneered this format, more people are spending time there, citizens than some other platforms. While Facebook launched its own version and because it’s fun and interactive, and it may seem like you need to be a social LinkedIn is even testing a Stories-like totally unique from other platforms. It’s media expert to master the tool, avid users product for a student audience. As more a great way to show behind-the-scenes, typically advise that a polished piece isn’t social networks release features involving ask questions, use polls and more.” necessarily expected. If anything, spur-of- disappearing content, how can using the-moment content feels more natural. this approach bring value to those who Reaching more viewers It shouldn’t be a struggle to come up with manage public-sector social media? Using Instagram Stories increases the natural and authentic Stories content. likelihood that people will see your content. Jon Tolbert (@TheJonTolbert), digital Delivering more value You can also use it to direct people to your strategist for Columbus, Ohio, recently The photos and videos shared as a most recent post for more information, tweeted his advice: “Stories allow more part of your agency’s story can contribute or use the “swipe up” feature as a call to creativity from social media managers more value to your online presence. action that will lead viewers to your website. and encourage more engagement from Instagram Stories has a signifi cant user Covering live events using Instagram Stories your citizens. The time investment is base of 400 million daily active users, and is another way to keep your followers not as considerable as one might expect, profi le managers can see who is viewing informed. For particularly meaningful and the results speak for themselves for their story. Just be sure to document the stories that feature your agency or contain agencies that have made it work!” analytics from your story before it expires so you can demonstrate the success to leadership and stakeholders.

Kristy is known Many agencies are as “GovGirl” seeing a noticeable amount in the government technology of engagement from their industry. A former communities on Instagram. city government Web manager with There’s no limit to what you a passion for social can post on your Instagram media, technology Story, plus there are features and the lighter side of government life, on the platform to help Kristy is the CEO personalize the experience of Government Social Media. for your audience.

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TO LEARN MORE, DOWNLOAD THE HANDBOOK AT: www.govtech.com/citizenexperience

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