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King County Metro Department Guide Metro’S Numbers at a Glance

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King County Metro Department Guide Metro’S Numbers at a Glance MEET METRO King County Metro Department Guide Metro’s numbers at a glance Metro provides a wide range of transportation options and choices for King County. In addition to the region’s largest bus network, Metro offers water taxis, vanpools, paratransit services, and other transportation solutions. Metro also operates Sound Transit’s Regional Express bus service and Link light rail in King County, along with the Seattle Streetcar. of King County’s total 2019–2020 Metro operating budget $1.89B 21% budget appropriations (valued at $11.7 billion) rides every weekday 430K 190K 50% cars off the road each weekday of downtown Seattle’s workforce takes transit to their jobs each day fixed-route bus service routes 1,600+ 7 20 200+ Metro & Sound Transit buses bases different vehicle types SINCE 2015 2019–2020 BY 2040 increase in service hours +177K 4.1M 6.5M 22% annual service hours annual service hours annual service hours SINCE 2009 full and part-time bus, light rail, paratransit, Metro has operated 3,600+ streetcar and water taxi operators Sound Transit’s Link light rail and City of Seattle’s Streetcar TO MEET OUR PLANNED FUTURE SERVICE DELIVERY WE WILL NEED SPACE AND FACILITIES FOR 120 +150 +250 +250 battery-electric buses in near term buses by 2025 buses by 2040 buses in the coming years, with entire zero-emission fleet VEHICLE MAINTENANCE DIVISION CURRENTLY MAINTAINS by 2040 174 1,285 11 150 trolley buses hybrid buses battery buses 150 diesel buses (which are being phased out) IN 2018 two Marine Division joined Metro 278 149 passenger catamarans passenger catamaran 5,000+ Metro workforce Access and non-dedicated accessible annual service boardings 1M+ (for riders with disabilities who cannot use regular fixed-route service) King County Metro | May 2019 2 Mission Vision Brand Promise Provide the best possible public An integrated transportation To provide transportation services transportation services and improve system that connects people that connect all people and all regional mobility and quality of life to opportunity, protects our communities of King County. in King County. environment and knits together our growing cities. Metro’s Long Game: Why Mobility Matters King County Metro is the largest public transportation agency in the Puget Sound region, delivering more than 130 million rides per year through a variety of mobility options, including fixed-route services (bus, rail, streetcar, and water taxi), contracted services (Dial-A-Ride Transit and Access), and shared and connected services (Vanpool, Vanshare, Rideshare, Community Access Transportation, and Community Connections). Our success as an organization was recognized by the American Public Transportation Association as the number one transit agency in North America in 2018. We are proud of where we are today, but we have more to do as we anticipate the region growing by one million more people and 800,000 more jobs by 2040. Looking into the future, Metro will advance innovative, safe and equitable mobility solutions that complement our high capacity, fixed-route transit services in ways that foster a sustainable environment, healthy communities and thriving economy. King County Metro | May 2019 1 Becoming a Mobility Agency Our vision for the future — a region served by seamless, multimodal transit — gives Metro an opportunity to expand our thinking about what mobility means. To Metro, mobility means the ability to get where you need to go, when you need to go — efficiently, equitably, and sustainably. To achieve this vision of mobility, Metro is focusing on four key strategies: Make transit easy to use and available to all Provide integrated, equitable and accessible mobility service. } Provide faster, more frequent and reliable fixed-route service to more places } Find creative ways to serve less-dense areas, using new technology and business models and partnerships } Integrate our services with Sound Transit and other transit agencies to give our customers seamless travel Get things built Accelerate the development of transit infrastructure that is critical to service growth. } Develop needed infrastructure (bus bases, layovers, corridor improvements, etc.) } Streamline our organization and processes to get things done quickly and efficiently Partner with others Amplify our system’s capacity through partnerships. } Collaborate with others to deliver service growth, build infrastructure, and offer innovative mobility services } Strengthen our reputation for being out-front, easy to work with, and moving quickly Enable employees to do top-quality work Deliver excellent service by building a highly motivated and high-performing workforce. } Hire skilled, motivated employees } Offer training and development opportunities } Promote employee health and well-being } Reward high performance } Work proactively We are anticipating achievement of these strategies as we build toward key milestones in the coming years. King County Metro | May 2019 2 Department Organization Structure Metro is the largest of 12 executive departments in King County government with approximately 5,300 employees, and is organized in 13 offices and divisions under the following leadership: General Manager’s Office/Division General Manager: Rob Gannon Executive Assistant: Sondra McCaw Deputy General Manager: Terry White Executive Assistant: Josie Petersen Admin/ 2019–2020 Office/Division Purpose Director/Manager Program budget Support positions General Manager’s Office: Strategic Communications and Engagement Guide Metro by providing trusted leadership, coordination, and expertise in engagement and communications with employees, stakeholders, partners Michelle Allison Sondra McCaw 22 and the public to decide and implement the best possible regional mobility solutions. General Manager’s Office: Equal Employment Opportunity/Equity & Inclusion Engage and empower Metro, its leadership and staff to build and maintain a pro-equity culture incorporating inclusion, racial equity, and the absence of all forms of Anita Whitfield Kellie Parker 4 harmful bias and discrimination in everything we do and everything we are. General Manager’s Office: Safety and Security Provide leadership and support to continuously improve Metro’s safety culture by establishing and maintaining Deena a safe workplace and providing technical assistance on Grantley Martelly 22 Randolph issues of employee health and safety, industrial safety and public safety. General Manager’s Office: Metro Transit Police Keep our system safe and make it safer for Metro 93 employees and customers, within the scope of existing (budgeted in resources. We strive to focus on providing a value-added Major Dave Jutilla Brad Haskin King County service, to be responsive to Metro and to stay active as a Sheriff’s transit police department. Office) Bus Operations Division Provide local and regional fixed-route services. Tim Flanagan Hilary Castle 4,000 King County Metro | May 2019 3 Marine Division Provide safe, reliable, efficient, environmentally sound, customer-friendly, and fiscally responsible passenger-only ferry services to the public and establish waterborne 29 Paul Brodeur Sara Stefano transportation as a viable alternative mode of (peak staffing) transportation in support of regional mobility and a high quality of life in King County. Transit Facilities Provide maintenance and custodial services to Metro’s fixed assets, including its transit facilities (park & rides Heather Kilborn Arkia Northern 322 and bus bases) and infrastructure (overhead trolley, bus (Interim) Dickens charging, bus shelters & stops). Rail Division Operate and maintain Link light rail on behalf of Sound Transit and the Seattle Streetcar on behalf of TBD Harrison Pugh 477 Seattle Department of Transportation. Vehicle Maintenance Division Provide customers safe, dependable, clean transportation in a timely, cost effective, environmentally sensitive Judi Chris Parrott 834 manner with a work force that values teamwork, Hendrickson communication, diversity, equity and social justice. Mobility Division Understand our customers’ needs to plan, develop and align the best possible public mobility services and Martha Chris O’Claire 285 products in ways that transform regional mobility and Geoghegan improve quality of life in King County. Capital Division Get things built. Reduce the time to deliver capital Diane Carlson Kim Gonzalez 190 projects and deliver at twice the rate. Employee Services Division Support Metro in achieving its short- and long-term Janis business goals by providing effective and efficient human Jim Devereux 37 Ercambrack resource and employee & labor relations services. Finance & Administration Division Provide consistent and cross-functional, enterprise-wide support services to advance achievement of Metro’s strategies and targets through John Resha Josie Petersen 50 evidence-based management and decisional resources, alignment of technology with transit services delivery, and achievement of State of Good Repair compliance. King County Metro | May 2019 4 General Manager’s Office: Strategic Communications & Engagement Mission/Purpose Guide Metro by providing trusted leadership, coordination, and expertise in engagement and communications with employees, stakeholders, partners and the public to decide and implement the best possible regional mobility solutions. What do we do and who do we serve? Strategic Communications & Engagement serves Metro’s programs, divisions, and leadership as well as our county and community partners. This office is comprised of two
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