Jason

HACKER [email protected] ▪ Ontario, Canada MCSE ▪ MCITP ▪ MCSA ▪ MCTS ▪ MCP ▪ VCP ▪ ITIL ▪ CAPM Skills and Experience Overview An agile IT professional with 12 years experience backed by industry leading certifications. A well versed professional having completed a variety of successful projects saving millions of dollars in cost avoidance. A passionate co-worker who is always looking for areas of improvement within an organization. Strong communication, presentation, and technical documentation have consistently proven to be key pillars towards success. Career Highlights ▪ Subject Matter Expert for Sun Life Financials Global Windows Server Patching Process ▪ Creator of the PowerShell ‘Wintel Build Script’ which provides $2,169,000 a year in cost avoidance ▪ Creator and Maintainer of Sun Life Financials Global Server Build Images Soft Skills – A full ‘skills matrix’ can be found at www.jasonhacker.ca ▪ Solid Communication Skills ▪ Technical Leader ▪ Project Management ▪ Technical Documentation ▪ Strong ITIL Focus ▪ Positive Attitude ▪ Coaching and Mentoring ▪ Strong Negotiator ▪ Ability to Influence ▪ Excellent Presenter ▪ Customer Focused ▪ Results Driven Technical Skills – A full ‘skills matrix’ can be found at www.jasonhacker.ca ▪ ▪ Windows Server 2008 ▪ Windows Server 2012 ▪ Windows Server 2003 R2 ▪ Windows Server 2008 R2 ▪ Windows Server 2012 R2

▪ PowerShell ▪ SCCM - Configuration Manager ▪ IBM Hardware ▪ VMWare Virtualization ▪ Hyper-V Virtualization ▪ Security Patching ▪ Microsoft Deployment Toolkit ▪ Windows Clustering ▪ Windows 7 ▪ Windows XP ▪ Microsoft ▪ Disaster Recovery ▪ Windows 8 ▪ Windows 8.1 ▪ DNS / DHCP ▪ Automation ▪ Dell Hardware ▪ McAfee Antivirus ▪ Windows High Availability ▪ RoboCopy ▪ Microsoft Exchange ▪ Microsoft Private Cloud ▪ 365 ▪ Google Docs ▪ Windows Azure ▪ IT Compliance & Audit ▪ SOX – Sarbanes Oxley . Systems Center 2012 Suite ▪ Trend Micro Antivirus ▪ Symantec Antivirus ▪ Windows Vista ▪ Microsoft Office Suite ▪ Cisco Hardware/IOS ▪ Domains/Forests Trusts ▪ Microsoft Certificate Services ▪ Microsoft Project ▪ Vision Double-Take ▪ HP Hardware ▪ VBScript ▪ Microsoft SharePoint ▪ Citrix XenApp ▪ Blackberry Enterprise Server of order in descending expertise ▪ Storage Area Networks ▪ Wide Area Networks ▪ Virtual Private Networks ▪ SCORCH - Orchestrator ▪ SCOM - Operations Manager ▪ SCSM – Service Manager

Level Level ▪ Tivoli Storage Manager ▪ Symantec Backup Exec ▪ Microsoft IIS ▪ Microsoft SQL Server ▪ Terminal Services ▪ Linux

Professional Experience – For a list of completed projects visit www.jasonhacker.ca Sun Life Financial ▪ Waterloo/Toronto, Ontario 2011-Present Sun Life Financial provides group benefits, insurance, and financial services to a worldwide marketplace Senior Systems Engineer ▪ Key Projects & Accomplishments SCCM 2012 – Packaging, Patching, Reporting and Compliance . Leading Subject Matter Expert (SME) for Sun Life’s Global Windows Server Patching Process . Deployed SCCM 2012 for Sun Life’s Server Packaging, Patching, Compliance Requirements . Defined a Patching Process to reduce vulnerability statistics to nearly 100% for all 2800 servers . Defined a Server Packaging Process to facilitate package requirements throughout their lifecycle . Defined a Compliance Configuration Management Process to govern Server Configuration . Provided Custom Reporting to Assist a wide range of Projects and Initiatives . Lead six successful Zero Day Patching exercises quickly eliminating threats being actively exploited Scripting and Automation . Project VIPERS – VMWare Integrated PowerShell Extensible Request System  Built a front-end GUI using PowerShell allowing techs to perform tasks without vCenter Console  Project VIPERS provided a cost avoidance of $600,000 over 5 years  Project VIPERS improved employee retention, work/life balance, over team efficiency . Wintel Build Script – An automation script written in PowerShell  The Wintel Build Script is executed on all Sun Life Financial servers  Installs Applications, Applies Configurations for Security, Compliance, and Standardization  The Wintel Build Script is calculated to save $2,169,000/year in cost avoidance  Adapted for Standard Builds, and also to the Private and Public Cloud Computing environments . The Wintel Sentry Script – A Compliance Script that monitors, maintains, and reports drift  An IT Security Audit focused delivery to ensure all servers meet defined configuration standards  Creates a central report listing all servers, compliance checks and results criteria Virtualization . Microsoft Private Cloud Project - Leading contributor in establishing Sun Life’s first Private Cloud  Built Multi-Node Clusters to support the Cloud Management and Cloud Virtual Hosts  Performed testing for VM deployments, VMWare to Hyper-V Migrations, and Patching  Installed and Configured System Center 2012 Suite: ▪ Virtual Machine Manager ▪ Service Manager ▪ Orchestrator ▪ Operations Manager ▪ Data Protection Manager ▪ Cloud Portal . VMWare ESX Environment  Built and Maintained Sun Life’s VMWare Virtualization Environment of over 1300 Virtual Machines  Deployed vCOPS to reporting, baselines, trending, and capacity management  Deployed Patches/Bug Fixes using VMWare Update Manager to ESX Hosts and Virtual Machines Technical Documentation . A proud and dedicated member of the Technical Documentation Review Board . Leading Technical Documentation Author for many key IT processes including: ▪ Server Build Process ▪ Server Decom Process ▪ Server Patching Process ▪ Server Zero Day Process ▪ Config Management Process ▪ Disaster Recovery Process ▪ Server Imaging Process ▪ Server Compliance Process ▪ Documentation Templates ▪ Server Password Rotation ▪ VM Snapshot Process ▪ Package Deployment Process Windows Server Image Governance . Managed and maintained all server hardware images from Server 2003 to Server 2012 R2 . Implemented the Microsoft Deployment Toolkit (MDT) to eliminate Ghost as a deployment method . Technical lead for the fastest Operating System deployment project at Sun Life for Server 2012 R2

PeaceWorks Technology Solutions ▪ Waterloo, Ontario 2009-2011 PeaceWorks provides IT solutions focusing on local charities and not-for-profit organizations Senior IT Consultant ▪ Client List, Key Projects & Accomplishments . Provided IT consulting and strategic direction for the following clients: ▪ Woolwich Community Health Center ▪ Mennonite Economic Development Association ▪ Community Support Connections ▪ Rimowa Canada ▪ Sarona Asset Management ▪ Lang’s Village Community Health Center ▪ King’s Christian Collegiate ▪ Krafa Building Management ▪ HGC Engineering ▪ Kitchener Downtown Community Health Center Microsoft Office 365 Project . Migrated all users to a cloud based Microsoft Office Productivity Suite . Built key Office 365 Infrastructure components including Active Directory Federation Services (ADFS) . Saved thousands of dollars in licensing costs while increasing company productivity Windows 7 Deployment Project . Built a new workstation deployment method using the Microsoft Deployment Toolkit (MDT) . Packaged all company ensuring easy future deployments . Upgraded all workstation from Windows XP to Windows 7 in just three months WAN Establishment Project . Implementing a twelve site Cisco 800 Series Router WAN infrastructure . Established Site-to-Site VPN Tunnels and VPN Tunnels connecting to the e-Health Network . Improved Remote site connectivity for Email, Terminal Services, and File/Print Serving Microsoft Exchange 2010 E-mail Migration Project . Migrated 40 users across three sites to Microsoft Exchange 2012 . Migrated all mail data into Microsoft Exchange Mailboxes and retained all Email familiarity . Implemented Outlook Web Access (OWA) to allow easy email access remotely Virtualization Project . Implemented Microsoft Hyper-V converting 5 physical servers into Virtual Machines . Created a Virtual Machine backup and recovery system using Robocopy and Shadow Copies . Reduced hardware footprint, operational stability, and licensing costs by 30% Windows Small Business Server Migration Project . Migrated all company workstations to a windows domain model . Maintained the company’s email flow from Germany head office using Microsoft’s POP3 Connector . Implemented a dual-ISP solution with failover to support business continuity requirements . Upgraded all workstations to Windows 7 while reducing licensing costs by 25% Google Apps for Business Project . Migrated email infrastructure to Google to withstand a company split-off venture . All mailboxes and accounts were migrated successfully with minimal service interruption . Migrated all business documents and files to Google while establishing a backup solution Other Projects . Deployed 20 new workstations for treatment rooms in two days using Symantec Ghost . Provided reliable support to all components of the IT Infrastructure . Established a 20 Access Point wireless canopy which provided a strong and unified wireless network . Upgraded a school’s productivity suite without any downtime to the students or faculty

Brock Solutions ▪ Kitchener, Ontario 2003-2009 Brock Solutions is a worldwide leader in providing engineering solutions to various industries. Systems Administrator & IT Support ▪ Key Projects & Accomplishments Workstation Images . Built and maintained workstation images supporting various hardware platforms . Responsible for maintaining a central repository of supported devices drivers for all hardware . Maintained a quarterly update process deploying new patches, applications, and customizations Server Patching . Patched entire server infrastructure quarterly using Windows Software Update Services (WSUS) . Applied updated Firmware, BIOS, and Device Drivers to maintain optimal server performance . Captured server images before patching as a risk mitigation and rollback strategy . Negotiated outage windows with all key stakeholders and business unit leaders Active Directory . Responsible for maintaining all Active Directory objects and overall stability . Implemented, Configured, and Maintained all Group Policy Objects (GPOs) . Managed all Active Directory Forests, Domains, and Trusts File and Print Serving . Setup new file shares along with setup and maintenance of share and NTFS permissions . Setup and maintained all company printers and print shares . Automated network drives and printer mapping using login scripts for all end users Telephone System and Blackberry Support . Responsible for maintaining the Company internal phone system including VOIP system . Setup all Company Blackberry’s connected to the Blackberry Enterprise Server (BES) . Implemented a Primary Rate Interface (PRI) to provide a cost savings of 15 percent annually Network Support . Implemented VLANs to segregate broadcast traffic improving network performance and outages . Installed Aggregated Links on Core and Distribution switches for improved speed and reliability . Setup and configured Fiber Channel links between core switches and buildings improving speed . Managed static IP address assignments for all subnet ranges IT Support . Implemented Track-IT as an ITIL based service management tool . Leading technician resolving almost sixty percent of all Incident Tickets . Performed root cause analysis for recurring incidents to establish permanent resolution Special Projects . Upgraded all workstations to Microsoft Office 2007 using a staged rollout approach . Trained all staff on the new features of Microsoft Office 2007 . Trained all new employees on IT Infrastructure and policies DNS and DHCP Support . Setup and configured Active Directory Integrated DNS . Managed Dynamic and Static DNS and Reverse DNS records . Setup DHCP Scopes for all VLANs providing automatic assignment of all DHCP Options

Education, Certifications, and Training Education Mohawk College ▪ Hamilton, Ontario Computer Systems Technician ▪ Network Systems (CO-OP) 2002-2004 Certifications MCTS – Implementing Azure Solutions Obtained in 2015 CAPM PMI – Certified Associate in Project Management Obtained in 2015 VCP VMWare Certified Professional: vSphere 5.5 Obtained in 2014 MCSE Microsoft Certified Solutions Expert - Server 2012 Obtained in 2013 MCSA Microsoft Certified Solutions Associate – Server 2012 Obtained in 2013 VCP VMWare Certified Professional: vSphere 5.1 Obtained in 2012 MCTS Microsoft Certified Technical Specialist: SCCM 2007 Obtained in 2012 ITILv3 IT Infrastructure Library Foundations v3 Obtained in 2012 MCITP Microsoft Certified IT Professional: Server 2008 R2 Obtained in 2010 MCTS Microsoft Certified Technical Specialist: Active Directory Obtained in 2010 MCSE Microsoft Certified Systems Engineer – Server 2003 Obtained in 2008 MCSA Microsoft Certified Systems Administrator – Server 2003 Obtained in 2008 A+ CompTIA IT Technician Obtained in 2008 CCNA Cisco Certified Network Associate Obtained in 2006 MCP Microsoft Certified Professional Obtained in 2006 Training Project Management Institute – Certified Associate of Project Management Training Course Implementing Microsoft Azure Solutions Training Course Microsoft Private Cloud with System Center 2012 – Installing and Configuring VMWare vSphere 5.1 – Installing and Configuring Information Technology Infrastructure Library v3 Foundations Training Course Microsoft Server Operating System - Monitoring and Troubleshooting

References, Volunteer Work, and Personal Interests References Professional references available upon request Volunteer Work ‘IT Hard Drive’ Charity Golf Tournament . Organized the golf tournament venue, prize table, and the guest list . Obtained over $1,000 in donations towards the chosen charity: The Literacy Group . Hosted weekly meetings to track status updates, challenges, and action item tracking . Helped Raise $8,000 for the chosen charity: The Literacy Group Personal Interests . Lifting Weights – To strengthen the body . Reading Books – The strengthen the mind . Family Time – To strengthen the soul