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Jason Hacker Jason HACKER [email protected] ▪ Ontario, Canada MCSE ▪ MCITP ▪ MCSA ▪ MCTS ▪ MCP ▪ VCP ▪ ITIL ▪ CAPM Skills and Experience Overview An agile IT professional with 12 years experience backed by industry leading certifications. A well versed professional having completed a variety of successful projects saving millions of dollars in cost avoidance. A passionate co-worker who is always looking for areas of improvement within an organization. Strong communication, presentation, and technical documentation have consistently proven to be key pillars towards success. Career Highlights ▪ Subject Matter Expert for Sun Life Financials Global Windows Server Patching Process ▪ Creator of the PowerShell ‘Wintel Build Script’ which provides $2,169,000 a year in cost avoidance ▪ Creator and Maintainer of Sun Life Financials Global Server Build Images Soft Skills – A full ‘skills matrix’ can be found at www.jasonhacker.ca ▪ Solid Communication Skills ▪ Technical Leader ▪ Project Management ▪ Technical Documentation ▪ Strong ITIL Focus ▪ Positive Attitude ▪ Coaching and Mentoring ▪ Strong Negotiator ▪ Ability to Influence ▪ Excellent Presenter ▪ Customer Focused ▪ Results Driven Technical Skills – A full ‘skills matrix’ can be found at www.jasonhacker.ca ▪ Windows Server 2003 ▪ Windows Server 2008 ▪ Windows Server 2012 ▪ Windows Server 2003 R2 ▪ Windows Server 2008 R2 ▪ Windows Server 2012 R2 ▪ Microsoft PowerShell ▪ SCCM - Configuration Manager ▪ IBM Hardware ▪ VMWare Virtualization ▪ Hyper-V Virtualization ▪ Security Patching ▪ Microsoft Deployment Toolkit ▪ Windows Clustering ▪ Windows 7 ▪ Windows XP ▪ Microsoft Active Directory ▪ Disaster Recovery ▪ Windows 8 ▪ Windows 8.1 ▪ DNS / DHCP ▪ Automation ▪ Dell Hardware ▪ McAfee Antivirus ▪ Windows High Availability ▪ RoboCopy ▪ Microsoft Exchange ▪ Microsoft Private Cloud ▪ Microsoft Office 365 ▪ Google Docs ▪ Windows Azure ▪ IT Compliance & Audit ▪ SOX – Sarbanes Oxley . Systems Center 2012 Suite ▪ Trend Micro Antivirus ▪ Symantec Antivirus ▪ Windows Vista ▪ Microsoft Office Suite ▪ Cisco Hardware/IOS ▪ Domains/Forests Trusts ▪ Microsoft Certificate Services ▪ Microsoft Project ▪ Vision Double-Take ▪ HP Hardware ▪ VBScript ▪ Microsoft SharePoint ▪ Citrix XenApp ▪ Blackberry Enterprise Server of order in descending expertise ▪ Storage Area Networks ▪ Wide Area Networks ▪ Virtual Private Networks ▪ SCORCH - Orchestrator ▪ SCOM - Operations Manager ▪ SCSM – Service Manager Level Level ▪ Tivoli Storage Manager ▪ Symantec Backup Exec ▪ Microsoft IIS ▪ Microsoft SQL Server ▪ Terminal Services ▪ Linux Professional Experience – For a list of completed projects visit www.jasonhacker.ca Sun Life Financial ▪ Waterloo/Toronto, Ontario 2011-Present Sun Life Financial provides group benefits, insurance, and financial services to a worldwide marketplace Senior Systems Engineer ▪ Key Projects & Accomplishments SCCM 2012 – Packaging, Patching, Reporting and Compliance . Leading Subject Matter Expert (SME) for Sun Life’s Global Windows Server Patching Process . Deployed SCCM 2012 for Sun Life’s Server Packaging, Patching, Compliance Requirements . Defined a Patching Process to reduce vulnerability statistics to nearly 100% for all 2800 servers . Defined a Server Packaging Process to facilitate package requirements throughout their lifecycle . Defined a Compliance Configuration Management Process to govern Server Configuration . Provided Custom Reporting to Assist a wide range of Projects and Initiatives . Lead six successful Zero Day Patching exercises quickly eliminating threats being actively exploited Scripting and Automation . Project VIPERS – VMWare Integrated PowerShell Extensible Request System Built a front-end GUI using PowerShell allowing techs to perform tasks without vCenter Console Project VIPERS provided a cost avoidance of $600,000 over 5 years Project VIPERS improved employee retention, work/life balance, over team efficiency . Wintel Build Script – An automation script written in PowerShell The Wintel Build Script is executed on all Sun Life Financial servers Installs Applications, Applies Configurations for Security, Compliance, and Standardization The Wintel Build Script is calculated to save $2,169,000/year in cost avoidance Adapted for Standard Builds, and also to the Private and Public Cloud Computing environments . The Wintel Sentry Script – A Compliance Script that monitors, maintains, and reports drift An IT Security Audit focused delivery to ensure all servers meet defined configuration standards Creates a central report listing all servers, compliance checks and results criteria Virtualization . Microsoft Private Cloud Project - Leading contributor in establishing Sun Life’s first Private Cloud Built Multi-Node Clusters to support the Cloud Management and Cloud Virtual Hosts Performed testing for VM deployments, VMWare to Hyper-V Migrations, and Patching Installed and Configured System Center 2012 Suite: ▪ Virtual Machine Manager ▪ Service Manager ▪ Orchestrator ▪ Operations Manager ▪ Data Protection Manager ▪ Cloud Portal . VMWare ESX Environment Built and Maintained Sun Life’s VMWare Virtualization Environment of over 1300 Virtual Machines Deployed vCOPS to reporting, baselines, trending, and capacity management Deployed Patches/Bug Fixes using VMWare Update Manager to ESX Hosts and Virtual Machines Technical Documentation . A proud and dedicated member of the Technical Documentation Review Board . Leading Technical Documentation Author for many key IT processes including: ▪ Server Build Process ▪ Server Decom Process ▪ Server Patching Process ▪ Server Zero Day Process ▪ Config Management Process ▪ Disaster Recovery Process ▪ Server Imaging Process ▪ Server Compliance Process ▪ Documentation Templates ▪ Server Password Rotation ▪ VM Snapshot Process ▪ Package Deployment Process Windows Server Image Governance . Managed and maintained all server hardware images from Server 2003 to Server 2012 R2 . Implemented the Microsoft Deployment Toolkit (MDT) to eliminate Ghost as a deployment method . Technical lead for the fastest Operating System deployment project at Sun Life for Server 2012 R2 PeaceWorks Technology Solutions ▪ Waterloo, Ontario 2009-2011 PeaceWorks provides IT solutions focusing on local charities and not-for-profit organizations Senior IT Consultant ▪ Client List, Key Projects & Accomplishments . Provided IT consulting and strategic direction for the following clients: ▪ Woolwich Community Health Center ▪ Mennonite Economic Development Association ▪ Community Support Connections ▪ Rimowa Canada ▪ Sarona Asset Management ▪ Lang’s Village Community Health Center ▪ King’s Christian Collegiate ▪ Krafa Building Management ▪ HGC Engineering ▪ Kitchener Downtown Community Health Center Microsoft Office 365 Project . Migrated all users to a cloud based Microsoft Office Productivity Suite . Built key Office 365 Infrastructure components including Active Directory Federation Services (ADFS) . Saved thousands of dollars in licensing costs while increasing company productivity Windows 7 Deployment Project . Built a new workstation deployment method using the Microsoft Deployment Toolkit (MDT) . Packaged all company software ensuring easy future deployments . Upgraded all workstation from Windows XP to Windows 7 in just three months WAN Establishment Project . Implementing a twelve site Cisco 800 Series Router WAN infrastructure . Established Site-to-Site VPN Tunnels and VPN Tunnels connecting to the e-Health Network . Improved Remote site connectivity for Email, Terminal Services, and File/Print Serving Microsoft Exchange 2010 E-mail Migration Project . Migrated 40 users across three sites to Microsoft Exchange 2012 . Migrated all mail data into Microsoft Exchange Mailboxes and retained all Email familiarity . Implemented Outlook Web Access (OWA) to allow easy email access remotely Virtualization Project . Implemented Microsoft Hyper-V converting 5 physical servers into Virtual Machines . Created a Virtual Machine backup and recovery system using Robocopy and Shadow Copies . Reduced hardware footprint, operational stability, and licensing costs by 30% Windows Small Business Server Migration Project . Migrated all company workstations to a windows domain model . Maintained the company’s email flow from Germany head office using Microsoft’s POP3 Connector . Implemented a dual-ISP solution with failover to support business continuity requirements . Upgraded all workstations to Windows 7 while reducing licensing costs by 25% Google Apps for Business Project . Migrated email infrastructure to Google to withstand a company split-off venture . All mailboxes and accounts were migrated successfully with minimal service interruption . Migrated all business documents and files to Google while establishing a backup solution Other Projects . Deployed 20 new workstations for treatment rooms in two days using Symantec Ghost . Provided reliable support to all components of the IT Infrastructure . Established a 20 Access Point wireless canopy which provided a strong and unified wireless network . Upgraded a school’s productivity suite without any downtime to the students or faculty Brock Solutions ▪ Kitchener, Ontario 2003-2009 Brock Solutions is a worldwide leader in providing engineering solutions to various industries. Systems Administrator & IT Support ▪ Key Projects & Accomplishments Workstation Images . Built and maintained workstation images supporting various hardware platforms . Responsible for maintaining a central repository of supported devices drivers for all hardware
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