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Sending Faxes Administrator Guide Find out how you can manage and customize GFI FaxMaker. Tweak settings according to your requirements and troubleshoot any issues encountered. The information and content in this document is provided for informational purposes only and is provided "as is" with no warranties of any kind, either express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, and non-infringement. GFI Software disclaims and in no event shall be liable for any losses or damages of any kind, including any consequential or incidental damages in connection with the furnishing, performance or use of this document. The information is obtained from publicly available sources. Though reasonable effort has been made to ensure the accuracy of the data provided, GFI makes no warranty, promise or guarantee about the completeness, accuracy, recency or adequacy of information contained in this document and is not responsible for misprints, out-of-date information, or errors. GFI reserves the right to revise or update its products, software or documentation without notice. You must take full responsibility for your use and application of any GFI product or service. No part of this documentation may be reproduced in any form by any means without prior written authorization of GFI Software. If you believe there are any factual errors in this document, please contact us and we will review your concerns as soon as practical. GFI and GFI FaxMaker are trademarks or registered trademarks of GFI Software or its affiliates in the US and other countries. Any other trademarks contained herein are the property of their respective owners. GFI FaxMaker is copyright of GFI Software Development Ltd. - 1999-2014 GFI Software Development Ltd. All rights reserved. Document Version: 1.3.2 Last updated (month/day/year): 11/26/2014 Contents 1 Introduction 10 1.1 How fax sending works 10 1.2 How fax receiving works 11 2 System Requirements 13 2.1 Software requirements 13 2.2 Hardware requirements 14 2.3 Backup software 15 2.4 Anti-virus software 15 2.5 Firewall settings 15 3 Mail server configuration 16 3.1 Microsoft Exchange 16 3.2 Lotus Notes/Domino 24 3.3 Hosted email 39 3.4 Other mail environments 49 3.5 Using GFI FaxMaker without a mail server 50 4 Installing GFI FaxMaker for the first time 53 4.1 Installation procedure 53 4.2 Run the GFI FaxMaker Configuration Wizard 55 4.3 Upgrading to the latest version while retaining all settings 60 4.4 Downloading the latest version of GFI FaxMaker 61 4.5 Installing GFI FaxMaker on Windows 8.1, 8, 7 or Vista 61 4.6 Testing your installation 62 5 Using GFI FaxMaker 63 5.1 How users send faxes 63 5.2 How users view received faxes 67 5.3 Monitoring GFI FaxMaker operation 68 6 General configuration settings 70 6.1 Fax Lines 71 6.2 Licensed users 79 6.3 Fax administrators 81 6.4 Mail server settings 82 6.5 POP3 Downloader 84 6.6 Fax and SMS domain names 85 6.7 Dialling Options 87 6.8 Fax archiving 89 6.9 Fax services 94 6.10 OCR 97 6.11 Log files 98 6.12 HP Digital Sender integration 100 6.13 Storing faxes 101 6.14 Licensing information 102 7 Maintenance 103 7.1 Configuration backup 103 7.2 Moving your installation to a different server 104 7.3 Version information 107 7.4 Product Patches 108 8 Configuration - Sending faxes 109 8.1 Sending options 110 8.2 Document Conversion 111 8.3 Transmission reports 112 8.4 Header/Footer options 116 8.5 Coverpages 118 8.6 Front Covernotes 124 8.7 Call blocking 126 8.8 Public contacts 127 8.9 NetPrintQueue2FAX 130 8.10 GFI FaxMaker APIs 135 8.11 Billing 137 8.12 Multi-function peripherals 138 9 Configuration - Receiving faxes 144 9.1 Receiving Options 144 9.2 Fax routing 145 9.3 Printers 157 9.4 Junk Fax filter 159 10 SMS 160 10.1 How to send an SMS 160 10.2 Receiving SMS 162 10.3 SMS Requirements 162 10.4 Configure SMS settings 163 11 Uninstalling GFI FaxMaker 173 12 Troubleshooting and support 176 12.1 Error “Call failed 46” when sending fax 176 12.2 Cannot send SMS via GSM device 177 12.3 Problems with Microsoft® Office® attachments 177 12.4 Email2FaxGateway test fails 178 12.5 Error 1701 during document conversion 178 12.6 Error 1706 during document conversion 178 12.7 Receiving errors C-0001 or C-0007 179 12.8 No calls answered on a particular fax number 179 12.9 Transmission failure report when using online fax services 180 12.10 Troubleshooting options 180 12.11 Other troubleshooting resources 181 13 Glossary 182 14 Index 188 List of Figures Screenshot 1: Specifying IP/Name of GFI FaxMaker machine 20 Screenshot 2: Specifying FAX as an address space 21 Screenshot 3: Specifying faxmaker.com 22 Screenshot 4: The address space tab 23 Screenshot 5: Creating a Notes Fax database 25 Screenshot 6: Setting up the POP mailbox for GFI FaxMaker 26 Screenshot 7: Setting up a Foreign Domain in Lotus Notes 27 Screenshot 8: Foreign Domain options 28 Screenshot 9: Modifying the mailbox views 29 Screenshot 10: The ($POP3) view 30 Screenshot 11: Creating a new database 31 Screenshot 12: Add a person 32 Screenshot 13: Open the GFI FaxMaker database 33 Screenshot 14: Configuring permissions 33 Screenshot 15: Removing the default POP3 view 34 Screenshot 16: Delete lines from $POP view 35 Screenshot 17: Relay restrictions dialog 36 Screenshot 18: Adding a new domain 37 Screenshot 19: Configuring the domain type 38 Screenshot 20: Configure the routing settings 39 Screenshot 21: Adding outbound connectors in FOPE 41 Screenshot 22: Adding a subdomain 46 Screenshot 23: Creating a Host Record 47 Screenshot 24: Creating an MX record 47 Screenshot 25: The newly added record 47 Screenshot 26: MX records 48 Screenshot 27: Email2Fax configuration 48 Screenshot 28: Selecting what components to install 54 Screenshot 29: Account name for services 55 Screenshot 30: Setting up the sending options 56 Screenshot 31: The wizard will prompt you for a mail server name 57 Screenshot 32: Selecting the type of fax hardware to be used with GFI FaxMaker 58 Screenshot 33: Specifying users 59 Screenshot 34: Sending a fax using the email client 64 Screenshot 35: The GFI FaxMaker Fax Message form 65 Screenshot 36: Faxes are received in the inbox 67 Screenshot 37: The GFI FaxMaker monitor 68 Screenshot 38: The Line/Devices dialog 71 Screenshot 39: Adding an ISDN channel 72 Screenshot 40: The line options tab 73 Screenshot 41: The advanced line/device options 75 Screenshot 42: The users tab 76 Screenshot 43: Line test tab 77 Screenshot 44: Custom modem properties dialog 78 Screenshot 45: List of GFI FaxMaker users and groups 79 Screenshot 46: Import users from remote machine 81 Screenshot 47: List of Fax administrators 82 Screenshot 48: Email2Fax Gateway setup 83 Screenshot 49: The POP3 connector 84 Screenshot 50: Customizing the fax and SMS domain names 87 Screenshot 51: Dialing options 88 Screenshot 52: Archiving to an email archiving package 90 Screenshot 53: Archiving properties 91 Screenshot 54: Database configuration 92 Screenshot 55: The GFI FaxMaker Archive Viewer 93 Screenshot 56: Viewing fax details in the GFI FaxMaker Archive Viewer 93 Screenshot 57: Filtering faxes in Archive Viewer 94 Screenshot 58: New GFI Online Fax Service account 95 Screenshot 59: New etherFAX account 96 Screenshot 60: OCR properties 97 Screenshot 61: Logging settings 98 Screenshot 62: Configuring the Digital Sender 100 Screenshot 63: HP Digital sender set-up 101 Screenshot 64: Viewing current licensing information 102 Screenshot 65: GFI FaxMaker version information 108 Screenshot 66: Sending options 110 Screenshot 67: Document conversion options 111 Screenshot 68: Fax transmission report 112 Screenshot 69: Fax transmission report options 113 Screenshot 70: SMS transmission report options 114 Screenshot 71: Header/Footer options for outgoing faxes 116 Screenshot 72: Stamping options for incoming faxes 117 Screenshot 73: Coverpage options 119 Screenshot 74: Creating a new coverpage 120 Screenshot 75: Coverpage users 121 Screenshot 76: Coverpage options tab 122 Screenshot 77: Front covernote options 124 Screenshot 78: Creating a new front covernote 125 Screenshot 79: Front covernote users 126 Screenshot 80: Call blocking rules 127 Screenshot 81: New call block entry 127 Screenshot 82: Public contacts node 128 Screenshot 83: A document ready to be printed to NetPrintQueue2FAX 131 Screenshot 84: NetPrintQueue2FAX configuration 132 Screenshot 85: Enabling TextAPI 136 Screenshot 86: Enabling XMLAPI 137 Screenshot 87: Enforcing billing options 138 Screenshot 88: GFI FaxMaker connector settings 139 Screenshot 89: GFI FaxMaker Nuance eCopy ShareScan connector SMTP settings 140 Screenshot 90: Nuance eCopy ShareScan Connector fax details 142 Screenshot 91: Receiving options 144 Screenshot 92: Creating a new DID route 146 Screenshot 93: Creating a new MSN route 147 Screenshot 94: OCR routing properties 148 Screenshot 95: New search phrase - Creating a new OCR search phrase 149 Screenshot 96: Creating a new Line route 149 Screenshot 97: Creating a new CSID route 150 Screenshot 98: Users to route incoming faxes to 151 Screenshot 99: Automatically print fax 152 Screenshot 100: Automatically backup faxes 153 Screenshot 101: Default fax routers 154 Screenshot 102: Configuring the Network Share path 155 Screenshot 103: Routing properties - users that receive all incoming faxes 156 Screenshot 104: Configuring printers 158 Screenshot 105: The junk fax filter options 159 Screenshot 106: Sending SMS from email client 161 Screenshot 107: Sending SMS from GFI FaxMaker Client 161 Screenshot 108: Received SMS viewed
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