Paypoint Plc Annual Report 2020 Who We Are
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PayPoint plc Annual Report 2020 PayPoint plc Annual Report 2020 Who we are Champions of convenience Contents At PayPoint, our goal is to embed Strategic Report 01 Highlights ourselves at the heart of convenience 02 At a glance retail. With a strong network of over 04 Chairman’s statement 05 Chief Executive’s statement 46,000 sites throughout the UK and 06 Our markets Romania, we make life easier for retailer 08 Business review 10 Business model partners and consumers through 11 Engaging with our stakeholders pioneering retail technology, services 12 Progress against our strategic priorities 15 Strategy and ambitions for 2020/21 and omnichannel payment solutions 18 Strategy in action: Embed PayPoint at the heart of convenience retail serving millions of consumers every week. 20 Key performance indicators 22 Financial review We keep modern lives moving as 28 Strategy in action: Becoming the definitive the definitive convenient parcel point parcel point solution 30 Principal risks and uncertainties provider and maintaining our position 33 Viability statement as market leaders in the pay-as-you-go 34 Strategy in action: Market opportunity in Romania and digital bill payments market. By 36 Purpose and values continually innovating, we are creating 38 People and culture 40 Responsible business unrivalled customer experiences and 43 Section 172(1) Statement sustainable growth. 44 Strategy in action: Innovate future growth and profits Governance 46 Board of Directors 48 Leadership Team 50 Corporate Governance Report 56 Nomination Committee Report 58 Audit Committee Report 64 Directors’ Remuneration Report 82 Directors’ Report 85 Statement of Directors’ responsibilities 86 Independent auditor’s report to the members of PayPoint plc Financial statements 93 Consolidated statement of profit or loss 93 Consolidated statement of other comprehensive income 94 Consolidated statement of financial position 95 Consolidated statement of changes in equity 96 Consolidated statement of cash flows 96 Reconciliation of cash and cash equivalents 97 Company statement of financial position 98 Company statement of changes in equity 98 Company statement of cash flows 99 Notes to the consolidated financial statements 123 Appendix – Market overview sources Shareholder information For more information go to 124 Notice of Annual General Meeting corporate.paypoint.com 132 Officers and professional advisors PayPoint plc Annual Report 2020 01 Highlights Strategic Report Revenue Ordinary dividend paid per share £213.3m 47.2p +0.8% +2.2% Governance (2019: £211.6m) (2019: 46.2p) Profit before tax¹ Ordinary reported dividend per share £56.8m 39.2p +3.8% +0% statements Financial (2019: £54.7m) (2019: 39.2p) Additional dividend paid per share Net corporate debt³ 36.8p £12.0m +0.3% -444.7% (2019: 36.7p) (2019: Net corporate cash £3.5m) Shareholder information Shareholder Cash generation2 £66.4m +5.7% (2019: £62.8m) Net revenue⁴ 2020 120.7 £120.7m 2019 116.6 +3.5% 2018 119.6 (2019: £116.6m) Operating margin⁵ 2020 47.2 47.2% 2019 46.3 2018 44.7 1. Profit before tax excluding exceptional items was £56.8 million (2019: £53.8 million). +0.9ppts 2. Cash generation is an alternative performance measure. Refer to the financial review – cash flow (2019: 46.3%) and liquidity on page 26 for a reconciliation from profit before tax. 3. Net corporate (debt)/cash (excluding IFRS 16 Diluted earnings per share liabilities) is an alternative performance measure. 2020 66.3 Refer to note 1 to the financial statements for a reconciliation to cash and cash equivalents. 2019 64.8 4. Net revenue is an alternative performance measure. Refer to note 4 to the financial statements for 66.3p a reconciliation to revenue. 2018 62.7 5. Operating margin % is an alternative performance measure and is calculated by dividing operating +2.3% profit by net revenue. (2019: 64.8p) 02 PayPoint plc Annual Report 2020 At a glance Our portfolio Embed PayPoint at the heart of convenience retail Net revenue £120.7m +3.5% UK retail services £41.0m (2019: £37.8m) PayPoint becomes the definitive UK bill payments £48.9m (2019: £47.8m) parcel point solution UK top-ups £16.2m (2019: £17.1m) and eMoney Romania £14.6m (2019: £13.9m) Diverse range of over 590 clients in the UK and Romania Sustain leadership in ‘pay-as-you-go’ and grow digital bill payments PayPoint plc Annual Report 2020 03 Strategic Report PayPoint One Card payments ATMs PayPoint One sites UK card sites UK ATM sites Governance 16,098 9,435 3,620 As at 31 March 2020 As at 31 March 2020 As at 31 March 2020 +3,217 -361 -207 (2019: 12,881) (2019: 9,796) (2019: 3,827) This is the market-leading retailer platform PayPoint card payment solutions which PayPoint’s ATM merchant replenishment from which service fee revenue is derived seamlessly integrate with its in-store model allows retailer partners to recycle through offering three EPoS solution technology, making PayPoint a one-stop cash received from bill payments, statements Financial packages: Base, Core and Pro. These are solution for convenience retailer partners. creating additional revenue and footfall supported by both Android and iOS mobile opportunities and saving retailer partners apps allowing remote management of the cash banking charges. EPoS system, with the added advantage of being integrated with wholesalers’ links. The platform is a cloud-based solution allowing PayPoint to future-proof services and ability to adapt quickly to change. Parcels information Shareholder UK parcel transactions 24.5m For the year ended 31 March 2020 +2.7m (2019: 21.8m) The UK e-commerce market continues to grow rapidly, with carriers under increased pressure to keep their operational costs to a minimum. With PayPoint having secured full ownership of the Collect+ brand, we have a substantial opportunity for further expansion – both in terms of the partners we work with and the number of sites we have. Our other focus will be to continue helping new and existing carriers reduce costs whilst improving consumer choice and convenience. PayPoint’s parcel proposition is in 8,646 sites including 1,608 Amazon only sites. Bill payments MultiPay Romania UK bill payment and top-up transactions MultiPay transactions Network sites 336.4m 32.9m 19,257 For the year ended 31 March 2020 For the year ended 31 March 2020 As at 31 March 2020 -25.3m +5.6m + 791 (2019: 361.7m) (2019: 27.3m) (2019: 18,466) Over-the-counter payments will remain We continue to grow our presence in The Romanian business comprises an important part of the UK economy. omnichannel payments through MultiPay mainly of bill payments and top-ups PayPoint will continue to maintain a by extending it beyond the energy sector. operating on a similar basis to our UK leadership position in this market and This will maintain PayPoint as a key service business. The number of sites returned drive growth by investing in innovation provider for clients, providing innovation to growth and increased by 791 sites to offer a wider range of services. with digital payment channels as the following completion of the Payzone market grows. integration programme. 04 PayPoint plc Annual Report 2020 Chairman’s statement Following the announcement made on I would also like to welcome Ben Wishart, 20 May 2020, the Board is delighted who joined the Board during the year as that Nick Wiles has agreed to continue a Non-Executive Director and is already to lead the business in his new role of bringing his strong technology and Chief Executive. business transformation skills and experience to Board discussions. Nick joined the Board in October 2009 as a Non-Executive Director and has Likewise, we have seen some changes in been Chairman of the Company for the the members of our Leadership Team this past five years. Since September 2019 year. We have said goodbye to Susan he has been operating in the capacity of Court, Head of Legal & Company Executive Chairman after Patrick Headon Secretary and welcomed Danny Vant as stepped down from the Board due to Client Services Director. Lewis Alcraft ill health. has been promoted to Chief Operating Officer and we have appointed a new Consequently, I have stepped down as Retail Services Director who is due to Senior Independent Director and have join the business on 1 July 2020. taken over from Nick as Chairman of the Board and Chair of the Nomination Financially, the Board’s immediate Committee. I will continue to carry out priority is to continue to preserve my chairmanship duties of the Audit PayPoint’s balance sheet strength to Committee until such time as a new ensure PayPoint emerges in a strong Chair of the Audit Committee can be position from the Covid-19 crisis, appointed. Rakesh Sharma, the Chair of consequently the additional dividend the Remuneration Committee, has been programme announced in May 2016 was appointed Senior Independent Director. suspended in March 2020 and has now ended. The programme has returned We also say goodbye to Rachel £83.5 million to shareholders. Kentleton, who is to step down from her role as Finance Director over the The Board’s approach to the setting of Giles Kerr summer. When she leaves, Rachel will the ordinary dividend has not materially Chairman hand over her role to Alan Dale who will changed and follows the following capital then be appointed Interim Finance allocation priorities: Director. Alan joined PayPoint in 2017 • investment in the organic business; and is currently Head of UK Finance. and • progressive growth in ordinary The Board wish Rachel all the best dividends targeting a cover ratio for the future and thank her for her of 1.2 to 1.5 times earnings¹ significant contribution during her time in the business.