Embedding Paypoint at the Heart of Convenience Retail
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Embedding PayPoint at the heart of convenience retail Annual Report 2018 Contents Champions of convenience Strategic report 1 Summary results At PayPoint, we’re all about 3 Chairman’s statement 4 Our business model 5 Chief Executive’s review – convenience. Through our Strategic priorities 11 Case studies network of 50,000 stores 15 Key performance indicators 16 Financial review and with a 43% share of 21 Principal risks and uncertainties the UK convenience market, 24 Environmental matters, employees, social, community and human rights we make life easier for Governance everyone through pioneering 30 Board of directors 41 Nomination Committee retail technology, services report 43 Audit Committee report and omni-channel payment 49 Remuneration Committee report 66 Directors’ report solutions serving millions 69 Statement of directors’ responsibilities of customers every day. 70 Independent auditor’s report to the members of PayPoint plc Financial statements 76 Consolidated income statement 76 Consolidated statement of comprehensive income 77 Consolidated statement of financial position 78 Consolidated statement of changes in equity 79 Consolidated statement of cash flows 80 Company statement of financial position 81 Company statement of changes in equity 81 Company statement of cash flows 82 Notes to the consolidated financial statements Annual general meeting 96 Notice of annual general meeting 100 Officers & professional advisers Summary results Returns to shareholders REPORT STRATEGIC Earnings Ordinary dividend Additional dividend per share per share per share 63.0p 45.9p 36.6p (2017: 87.5p) (2017: 45.0p) (2017: 36.7p) (28.0)% +2.0% (<0.1)% Continuing retail network highlights¹ GOVERNANCE Revenue Net revenue² Gross margin³ £213.5m £119.6m 46.8% (2017: £203.4m) (2017: £117.5m) (2017: 49.5%) +5.0% +1.8% (2.7)ppts Operating profit Profit before tax £53.5m £52.9m (2017: £53.3m) (2017: £53.3m) FINANCIAL STATEMENTS FINANCIAL +0.4% (0.8)% Financial highlights Revenue Net revenue² Gross margin³ £213.5m £119.6m 46.8% (2017: £211.9m) (2017: £123.9m) (2017: 50.0%) +0.8% (3.5%) (3.2)ppts Operating profit before impairments and business disposal Profit before tax Cash generation4 £53.5m £52.9m 65.1m (2017: £52.3m) (2017: £69.1m) (2017: £61.1m) +2.3% (23.4)% +6.5% 1. Retail networks consists of our UK, Ireland and Romanian retail businesses. A reconciliation, for each measure, from the statutory results to Retail networks is included in note 4 to the financial statements. 2. Net revenue is an alternative performance measure. Refer to note 3 to the financial statement for a reconciliation to revenue. 3. Gross margin % is an alternative performance measure and is calculated by dividing gross profit by revenue. 4. Cash generation is operating cash flows before movements in working capital from note 29 to the financial statements. PayPoint plc Annual Report 2018 1 Strong breadth and depth in convenience retail Leading network 4,200 ATMs 10,000 card payment terminals 7,400 49,600 Collect+ sites sites Strong portfolio of clients 644m 24m transactions Parcels dropped off and picked up £10.5bn 400 payments clients processed 2 PayPoint plc Annual Report 2018 Chairman’s statement The Board is confident in the strong business platform from REPORT STRATEGIC which we can resume earnings growth and continue to drive strong cash flows and shareholder returns. Our additional dividend programme of £25 million per annum continues until 2021 alongside our ordinary dividend policy. For both our ordinary and additional dividend, we will transition from 1 April 2019 to a programme of four equal dividends payments in July, September, December and March in order to more effectively manage working capital. Our stakeholders The Board recognises the need for effective engagement with all stakeholders and we have surveyed our employees, retailers and shareholders to better understand their perspectives on PayPoint and its relative strengths and weaknesses. We have formulated clear action plans to address this feedback. For employees we will set up an employee forum, chaired by Katy GOVERNANCE Wilde, our HR Director, and we have widened the talent pool within PayPoint to drive greater accountability to the Executive Board and key operational managers. For retailers we now have a full programme underway to deepen our interaction and Delivering our strategy to improve our retailers’ experience of PayPoint. The Board This year was a successful one for PayPoint in which is grateful for the feedback our shareholders shared with us we continued to make progress against our strategy of through the independently conducted perception audit. embedding PayPoint at the heart of convenience retail. Board changes In 2016/17 we simplified our business with the sale of Tim Watkin-Rees, Business Development Director, stepped Mobile and the restructuring of the Collect+ arrangement, down as an executive director of the Company on 31 March enabling us to drive value from the strength of our 2018. I would like to thank Tim for his dedicated service established Retail networks. This positioned us well in on the Board where he has played a significant role in the 2017/18 to be able to proactively respond to the expected development and growth of PayPoint since its inception in challenging external factors in UK cash payments and 1996. I am also grateful that Tim will continue his services ATMs whilst continuing to deliver growth in our UK retail as a valuable employee taking on the title of Founder, services and Romanian businesses, which included the focusing on driving new product and service innovation. STATEMENTS FINANCIAL Payzone acquisition. Conclusion In our last annual report, we set out five priorities for We are now a significantly more focused and efficient business. 2017/18 and this report sets out the progress we have We have a clear roadmap against which to implement our made against each of those priorities. It also sets out strategy and a strong and motivated management team. The our objectives for the future, building on the platform Board is confident in the prospects for the business and the we have created from our focus on the simplification and value creation opportunity for all our shareholders. reshaping of our business to deliver future growth and returns for shareholders through the continued disciplined implementation of our PayPoint One, Parcels, Romanian and MultiPay growth drivers. Considerable progress has also been made on upgrading the skills within the business, Nick Wiles, improving efficiency and the service delivery to our retailers Chairman and we have renewed our financing facility. 24 May 2018 Reshaping phases complete, now set for growth 4 Future 3 Grow PayPoint One 8,500 PayPoint One live ecosystem Launched EPoS Launch new parcel carriers 2 Pro and Mobile App Continued strong cash- 1 Launched MultiPay 19m transactions flows from UK bill Mobile and Online sale Launched PayPoint One on MultiPay payments and top-ups Refocus on core markets Parcels agreement Payzone Romania Integrate Payzone and of UK and Romania renegotiated acquired grow Romanian business 2015 – 2016 2016 – 2017 2017 – 2018 Future Simplify business Invest for growth Deploy new growth levers Sustainable delivery and growth PayPoint plc Annual Report 2018 3 Our business model Champions of convenience At PayPoint, we’re all about convenience. Through our network of 50,000 stores and with a 43% share of the UK convenience market, we make life easier for everyone through pioneering retail technology, services and omni-channel payments solutions serving millions of customers every day. Growing portfolio PayPoint One MultiPay Parcels ATMs OTC bill payments Top-ups Popular services for customers, retailers and clients, which increase engagement 50,000 stores UK and Romania Differentiated Robust Retailer 24/7 Operational & resilient settlement support support technology systems Low cost, scalable and technologically advanced platform Strong cash Investment in Attractive Healthy margins generation innovation dividends Consistent value creation for shareholders 4 PayPoint plc Annual Report 2018 Chief Executive’s review A. ACHIEVEMENTS IN 2017/18 REPORT STRATEGIC In our full year results for 2016/17 we set out five priorities for the year ended 31 March 2018 as follows: 1. Drive profitable growth in UK retail services. 2. Deliver parcels volume growth in the UK. 3. Optimise profits in UK bill payments and top-ups. 4. Drive continued organic growth in Romania. 5. Business optimisation. We are proud of the progress made against these priorities despite some challenges faced during the year. We have set out our progress against each of these below: GOVERNANCE 1. Drive profitable growth in UK retail services We have made good progress in the year as we continue Core to this priority has been the deployment of to embed PayPoint at the heart of convenience retail. PayPoint One, in 8,550 sites at 31 March 2018, an increase Through the deployment of PayPoint One in the UK we are of 4,949 resulting in PayPoint One being the largest EPoS able, from a single device, to bring together our leadership capable estate in the UK convenience sector. This growing in bill payment solutions with a wide range of retail services, estate will increasingly be the platform through which we creating an evolving ecosystem which will benefit retailers can drive service fee revenue from EPoS solutions in future and serve millions of consumers in the UK and in time years. In this regard, we are pleased with our launch of EPoS Romania, whether they are paying a household bill or Pro, providing stock management capability to complete our collecting a parcel. product suite, along with our EPoS mobile app which allows our retailers to manage their EPoS system from any device Performance over the past year has been good across our anywhere. We have also signed agreements with Booker retail businesses with net revenue increasing by £2.1 million and Nisa to integrate EPoS Pro into their fulfilment systems, to £119.6 million, up 1.8% from the same period last year, enabling their members to benefit from PayPoint One.