Index

Note to the reader: Throughout this index boldfaced page numbers indicate primary discussions of a topic. Italicized page numbers indicate illustrations.

Android Market, 442 A antiglare filters, 91 antimalware programs, 481–482, 545, 547 /? switch, 336 mobile device, 505, 559 Absolute Software, 14 updating, 402 accelerometers, 442 antispyware programs, 296 acceptable use policies (AUPs), 488 antistatic bags, 568 access control lists (ACLs), 487, 491 antistatic wrist strap, 568–569 access list, 478 antivirus programs, 296, 481–482, access points (APs), 175 544–545 placement of, 513–514 Linux and OS X, 418–419 power-level controls, 514 mobile device, 505 account management, 500–501 updating, 402 ACLs. See access control lists APIPA. See Automatic Private IP Addressing acronyms, 585 App history tab, Task Manager, 346 Action Center, 296, 305, 306 app scanners, 559–560 Active Directory, 262, 496 App Store, 442 Active Directory Domain Services Tools, 262 Apple, 216, 233, 416, 442 active heat sink, 63 Apple Configurator, 561 active listening, 586 Apple Pay, 444 Activity Monitor, 524 application development kits (ADKs), 444 Add/Remove Programs. See Programs and Features Applications tab, Task Manager, 345 control panel APs. See access points address bus, 17 APT. See Advanced Packaging Tool ADKs. See application development kits apt-get, 432 administrative drives, 386–387 armored virus, 469 administrative privileges, 337 ASR. See Automated System Recovery administrative shares, 385–387, 495 AT attachment (ATA), 53–54 Administrator account, 489, 496–497 AT power connections, 29 Adobe PostScript, 278 ATA. See AT attachment Advanced Encryption Standard (AES), 164 ATA Packet Interface (ATAPI), 53 Advanced Micro Devices (AMD), 60 Athlon, 80 Advanced Packaging Tool (APT), 432 sockets, 24 Advanced Security, 340 attitude, 586 Advanced Technology Extended. See ATX ATX (Advanced Technology Extended), 19 Aero, 294 power connections, 28–29, 76, 77 AES. See Advanced Encryption Standard power requirements, 78 AGP interface, 17, 22, 38 audio cards, 80 AIK. See Windows Automated Installation Kit audio connections, 70 air filter masks, 573 COPYRIGHTEDaudio MATERIAL plugs or jacks, 31 air filters, 578 audio/video-editing workstation, 80–81 airborne particle protection, 578 AUPs. See acceptable use policies airplane mode, 207, 446 authentication servers, 440 AMD. See Advanced Micro Devices authenticator applications, 506 AMD Athlon 64, 24, 80 autoconfigured addresses, 154 AMD CPU sockets, 24 Autodesk AutoCAD, 80 AMD Opteron processor, 80 Automated System Recovery (ASR), 539 AMI BIOS, 15 Automatic Private IP Addressing (APIPA), 155, 251, analog vs. digital transmission, 73 394, 395 Android, 442 AutoRun, disabling, 501–502 e-mail setup, 448–453

bindex_.indd 11/09/2015 Page 609 610 backlighting – CD-ROM

Boot Camp, 427, 428 B boot configuration data (BCD), 529 boot sequence, 11 backlighting, 88 incorrect device, 229–230 back-side bus (BSB), 17 booting back-side cache, 61 continuous reboots, 230 Backup utility, 403–404 failures, 239, 524 backups incorrect device, 229–230 Linux, 415, 419 to safe mode, 528 mobile devices, 560–561 boot.ini file, 529 OS X, 415, 419, 420 bootloaders, missing, 531 remote, 504–505 BOOTP. See Bootstrap Protocol types, 398–399 BOOTREC utility, 327 Windows, 398–400 bootrec.exe, 243 barcode readers, 102 Bootstrap Protocol (BOOTP), 156 baseband signaling, 145 botnets, 475–476 Basic Input/Output System (BIOS) bridges, 175 component information, 9–11 bring your own device (BYOD), 508 configurations, 11–14 broadband signaling, 145 flashing, 8–9 brownouts, 576 IDE configuration and setup, 55–56 browser redirection, 542 monitoring, 15–17 brute forcing, 476 network cards, 397 BSB. See back-side bus passwords, 14, 500 BSOD (Blue Screen of Death), 232–233, 240–241, Plug and Play support, 55 523–524 security features, 14 bubble jets, 123 time and settings resets, 229 build-in diagnostics, 15 troubleshooting, 229, 534 burn-in, 249 virtualization support, 13 bus speed, 17, 31 basic partitions, 321 BYOD. See bring your own device batteries, 197 disposal, 570 mobile devices, 220, 265–266, 552 swollen, 273–274 battery backup, 576 C BCD. See boot configuration data cable locks, 208, 479, 517 BD Live, 45 cable management, 573 BD-J, 45 cable modems, 170 BD-R, 45, 46 cable stripper, 179 BD-RE, 45, 46 cable testers, 180, 256 beep code, 15 cache, 61 best practice violations, 476 cache on a stick (COAST), 61 biometric authentication, 505–506 CAD. See computer-aided design biometric devices, 103 CAM. See computer-aided manufacturing security, 480 camcorders, 105 BIOS. See Basic Input/Output System CAT3, 149, 150 BitLocker, 14, 295, 497 CAT5, 149, 150 BitLocker To Go, 497 CAT5e, 149, 150 BlackBerry, 271 CAT6, 149, 150 blackouts, 576 CAT6e, 149, 150 Blue Screen of Death. See BSOD CAT7, 149, 150 Bluetooth, 72, 218, 446–447 cathode ray tubes (CRTs), 87 function keys controlling, 204 disposal, 570–571 mobile device troubleshooting, 268 CCMP. See Counter Mode with Cipher Block Chaining no connectivity, 550 Message Authentication Code Protocol printer connection, 110 cd command, 429 unintended pairing, 558 CD command, 328 USB dongles, 192 CDFS. See CD-ROM File System Blu-ray, 45–46 CDMA. See Code Division Multiple Access BNC connector, 94, 95, 143, 144 CD-ROM, 45

bindex_.indd 11/09/2015 Page 610 CD-ROM File System (CDFS) – CP/M 611

CD-ROM File System (CDFS), 323 Compatibility Mode, 295, 314 CD-RW, 46 component handling and storage, 568–570 cell tower analyzer, 560 component selection, 79–86 cellular networks, 171–172, 203, 445–446 Component Services, 340 CERT/CC Current Activity, 472 component video cables, 96 certificates of destruction, 511 composite video cables, 96 CF. See Compact Flash compressed air, 282–283, 579 CFS. See Cryptographic File System Computer Management Console, 338 chain of custody, 583 computer-aided design (CAD), 79–80 charge corona wire, 116, 119, 279 computer-aided manufacturing (CAM), 79–80 Charms bar, 206, 304 confidence, 586 Check Disk, 405 confidentiality, 590–591 chipsets, 27–28 connection interfaces CHKDSK, 242, 333, 400 characteristics, 72–74 chmod command, 430 physical connections, 64–71 chown command, 431 wireless connections, 72 CIDR. See Classless Interdomain Routing connectivity CIFS. See Common Internet File System intermittent, 252–253 clarifying customer statements, 589 limited, 251–252 classful subnetting, 157 local only, 252 Classless Interdomain Routing (CIDR), 157 malware problems, 542 click of death, 238–239 none, 250–251 client, 172 printer, 278 client-server networks, 384 connectors and cables, 92–101. See also specific client-side DHCP, 156–157 connectors and cables client-side DNS settings, 156 adaptors and converters, 98–101 client-side virtualization, 433–435 devices, 96–98 clock multiplier, 13 displays, 92–96 clock settings, 17 network clock speed, 12–13 comparison, 147–152 cloud computing, 435–437 types, 140–147 synchronization using, 459 constant refresh, 32 cloud printing, 111 content filtering, 516 cmkdir command, 430–431 Control Panel utilities, 363–382 CMOS battery, 28 Device Manager, 381, 382 CMOS chips, 568 Devices and Printers, 378, 379 CMOS Setup, 9, 10 Display, 369–370 COAST. See cache on a stick Folder Options, 370–373 coaxial cables, 96, 143–146, 147, 148, 150 HomeGroup, 378 speed and transmission limitations, 151 Internet Options, 363–368 splitters and signal quality, 151, 152 Network and Sharing Center, 381, 382 types, 151 Power Options, 376–377 Code Division Multiple Access (CDMA), 172 Programs and Features, 377, 378 color depth, 369–370 Sound, 380 color patterns, 247 System, 373–375 command prompts, 538 Troubleshooting, 380, 381 command-line tools, 325–338 User Accounts, 370 networking troubleshooting, 258–264 Windows Firewall, 376 commands. See also specific commands cooling help for, 336 CPUs, 62–64 privileges, 337 fanless/passive, 63–64 commercial software, 583 high-end, 82 Common Internet File System (CIFS), 323 liquid-based, 63 common ports, 159–160 COPY command, 329–330 communication, 585–591 corona wires, 116, 118, 119, 120, 279 community clouds, 436–437 Counter Mode with Cipher Block Chaining Message Compact Flash (CF), 49, 50 Authentication Code Protocol (CCMP), 164 compact form factor, 83, 84 cp command, 430 companion virus, 469–470 cpio, 419 compatibility errors, 527 CP/M, 325

bindex_.indd 11/09/2015 Page 611 612 CPUs – laptop

CPUs, 11 Device Manager, 338, 381, 382, 528 architecture, 62 devices. See also mobile devices; storage devices and bus speed and, 17 media characteristics, 60–62 biometric, 103, 480 cooling, 62–64 cables and connectors, 96–98 disable execute bit, 62 enabling and disabling, 11, 12 dual-core processors, 61 failure to start/detect, 525 installing, 59–64 input, 102–106 integrated GPU, 62 input/output, 106–107 laptop, 198–199 MIDI-enabled, 105–106 multicore, 80, 81 network architecture, 174–178 sockets, 24–26, 60 output, 106 temperature monitoring, 15, 16 peripheral, 102–107 troubleshooting, 227–237 SOHO multifunction, 108–114 crashes, 543 DHCP. See Dynamic Host Configuration Protocol creased paper, 277 DHCP Relay Agent, 156 credit card readers, 221 DHCP servers, 439 crimpers, 179, 257 dial-up Internet connection, 171 crossover cables, 39 dictionary attacks, 476 crosstalk, 141 differential backups, 399 CRTs. See cathode ray tubes difficult customers or situations, 588–589 Cryptographic File System (CFS), 430 digital cameras, 105 cultural sensitivity, 586 digital rights management (DRM), 73–74, 583 custom PC configurations, 79–86 digital security, 481–488 Digital Subscriber Line (DSL), 170 Digital Video Interface. See DVI digitizers, 103, 201–202 D dim displays, 549 DIMMs. See dual inline memory modules daisy chaining, 65 DIR command, 335 data destruction and disposal, 509–512 directory permissions, 485–486 data encryption, 502 DirectX Diagnostic tool, 362 data loss prevention (DLP), 487 disable execute bit, 62 Data Sources, 340 disassembly, mobile devices, 274 data transmission overlimit, 558 Disk Defragmenter, 406–407, 536–537 data_bus_error, 232 disk imaging, 318, 404 data/device preservation, 582–583 disk maintenance utilities, 405–407, 421 date/time settings, 12 Disk Management utility, 56, 242, 351–359 DB-15 connector, 94 disk mirroring, 57 DC jacks, 197 disk partitioning, 320–322 dd command, 433 disk striping, 57 DDR. See Double Data Rate Disk Utility, 234, 421 DDR2, 33 diskpart, 243 DDR3, 33–34 DISKPART command, 331 dead pixels, 246 DisplayPort, 191 default administrative drives, 386–387 DisplayPort connector, 93 default SSIDs, 513 displays, 87–92 default usernames and passwords, 514 artifacts, 246–247 Defender, 296 aspect ratios, 91–92 Defrag, 362, 407, 536–537 brightness/lumens, 90–91, 549 defragmentation tools, 243–244 cable types, 95–96 degaussing, 510 color depth, 369–370 DEL command, 328 connector types, 92–95 demilitarized zones (DMZs), 167 dead pixels, 246–247 denial-of-service attacks (DoS attacks), 485 dim images, 247, 549 destination network address translation distortion, 248 (DNAT), 168 failure to broadcast to external, 550–551 Details tab, Task Manager, 351 flickering, 247 developing, 120 installing, 106 Device Diagnostics tool, 269 laptop, 196–197, 199–202

bindex_.indd 11/09/2015 Page 612 mobile devices – vertical lines on page 613

mobile devices, 265 DVI-D connector, 92 multiple, 91 DVI-I connector, 93 oversized images and icons, 249 DXDIAG, 362 refresh/frame rate, 89–90, 370 Dynamic Host Configuration Protocol (DHCP), 151, removable, 208–209 155, 251 resolution, 90, 369 client-side, 156–157 troubleshooting, 245–249 SOHO networks, 166–167 types, 87–89 dynamic partitions, 321 Windows Control Panel utilities, 369–370 distended capacitors, 235–237 distractions, avoiding, 587–588 DLP. See data loss prevention E DMZs. See demilitarized zones DNAT. See destination network address translation Easy Transfer, 295, 360 DNS. See Domain Name System ECC. See error correction code DNS resolver cache, 258 EDB. See Execute Disable Bit DNS servers, 439 eDirectory, 496 Dock, 427 EEPROM. See electrically erasable programmable docking stations, 207–208, 220 read-only memory documents, securing, 479–480 EFS. See Encrypting File System Domain Name System (DNS), 153, 395 EIDE. See enhanced IDE client-side settings, 156 802.11 WLAN, 72 nslookup testing, 263 encryption types, 163–164 domain setup, 384–385 printer sharing, 110 DoS attacks. See denial-of-service attacks standards, 161–163 dot-matrix printers, 126 electrical fire safety, 572–573 Double Data Rate (DDR), 33 electrically erasable programmable read-only memory drills, 509–510 (EEPROM), 8–9 drive activity lights, 31 electromagnetic destruction, 510 drive encryption, 14, 295 electromagnetic interference (EMI), 141 drive imaging, 318 electrophotographic printers. See laser printers Drive Optimization tool, 243–244 electrostatic discharge (ESD), 567–568 drive status, 352–353 email drive wipe, 512 decryption problems, 271, 552 drivers filtering, 487 alternate third-party, 324 hijacked, 544 printer, 109, 278–279 mobile device configuration, 447–454 SOHO multifunction devices/printers, 109 Embedded Multi-Media Controller (eMMC), 51 system lockups, 228 embedded systems, 441 updating, 401–402 EMI. See electromagnetic interference Linux, 417, 418 eMMC. See Embedded Multi-Media Controller OS X, 418 enclosures, 578 DRM. See digital rights management Encrypting File System (EFS), 497 Dropbox, 302 encryption DSL. See Digital Subscriber Line data, 502 dual inline memory modules (DIMMs), 23, 34 drive, 14, 295 dual-core processors, 61 full device, 506 dual-layer DVD-RW, 46 Wi-Fi, 163–164 dual-rail power supplies, 77–78 wireless, 163–164, 165, 513 dual-voltage options, 78 end-user license agreement (EULA), 583 dumpster diving, 479 end-user policies, 584 duplexing, 396 enhanced IDE (EIDE), 53 dust and debris, 578–580 Enhanced Virus Protection, 62 DVD-ROM, 45 enterprise license, 584 DVD-RW, 46 entry control rosters, 481 DVI (Digital Video Interface), 69–70 environmental impact controls, 574–580 cables, 95 Environmental Protection Agency (EPA), connectors, 92–93DVI to HDMI adaptors, 98, 99 573, 575 DVI to VGA adaptors, 100 EP drum, 119 DVI-A connector, 93 vertical lines on page, 279

bindex_.indd 11/09/2015 Page 613 614 EP printers. See laser printers – format command

EP printers. See laser printers EPA. See Environmental Protection Agency F equipment grounding, 567–568 e-readers, 214 face lock, 503 error correction code (ECC), 35, 233 factory reset, 560 eSATA, 52 faded prints, 276 cables, 98 failed attempts lockout, 501, 505, 554–555 connectors, 66, 67, 96 failure to boot, 524 ESD. See electrostatic discharge fan connectors, 30 ESD mats, 569–570 fan speeds, 16 ESD straps, 568–569 fanless/passive cooling, 63–64 Ethernet fans, 63 drive connections, 52 FAT. See file allocation table gigabit, 86 FAT filesystem, 242, 321 hubs, 174 FAT32 filesystem, 323, 491 network types, 173 F-connectors, 143, 145 power over, 178 fdisk, 243 printer sharing, 110 Fiber to the Home (FTTH), 171 RJ-45 connector, 70–71 fiber-optic cabling, 140, 141, 147 switches, 175 speed and transmission limitations, 148 Thin, 151 types, 148 USB converters, 99, 100, 191 fiber-optic Internet connections, 171 Ethernet over Power, 177 file allocation table (FAT), 321 EULA. See end-user license agreement file attributes, 492–494 Event Viewer, 296–299, 534, 538, 546 file recovery software, 243 Execute Disable Bit (EDB), 62 file servers, 438 exFAT. See Extended File Allocation Table file sharing, 86 EXIT command, 335–336 files exit rollers, 277 disappearing, 544 EXPAND command, 336 failure to open, 528–529 expansion cards, 37–43 leaked, 558 audio, 80 Finder, 426 FireWire cards, 40 fingerprint locks, 503 modem cards, 41 FiOS, 171 network cards, 39, 395–397 firewalls, 176, 482–485, 515 PCMCIA, 39 mobile devices, 507–508 riser cards, 43 packet filter, 483 serial and parallel cards, 39–40 proxy, 483–484 sound cards, 37–38, 82, 83, 90 rules, 166 storage cards, 41 SOHO networks, 165–166 Thunderbolt cards, 40–41 stateful inspection, 484–485 TV tuner cards, 42, 84 Windows Firewall, 296, 340, 376, 393–394 USB cards, 40 FireWire video capture cards, 42 cards, 40 video cards, 38–39 connectors, 66 wireless, 196 drive connections, 52 wireless/cellular cards, 41, 42 firmware upgrades, 8–9, 401–402 expansion slots, 21–22, 23 Linux, 417, 418 EXPLORER, 361 mobile radios, 455 ExpressCard/34, 187–188 network security, 516 ExpressCard/54, 188 OS X, 418 ext3 filesystem, 323–324 SOHO routers, 169 ext4 filesystem, 323–324 fitness monitors, 211 Extended File Allocation Table (exFAT), fitness trackers, 211, 212 322 flash drives, 48–51 extended partitions, 321 flash memory, 190, 195, 221 extenders, 176 follow-up, 590 external data bus, 17 force quit, 423, 424 external drive connections, 52 force stop, 556, 560 external drive enclosures, 241–242 format command, 242

bindex_.indd 11/09/2015 Page 614 FORMAT command – hot-swappable drives 615

FORMAT command, 324, 328–329 grounding, 567–568, 570 four/eight-pin 12V connector, 75–76 GRUB, 531 FQDNs. See fully qualified domain names GSM. See Global System for Mobile Communications front-side bus (FSB), 17 Guest account, 489 front-side cache, 61 disabling, 501 FSB. See front-side bus GUI. See graphical user interface fsck, 421 GUID Partition Table (GPT), 322 FTTH. See Fiber to the Home gyroscopes, 442 full backups, 399 full device encryption, 506 full format, 324 fully qualified domain names (FQDNs), 156 H fusers, 118, 121, 275–276 hammers, 509–510 hard drives, 10. See also solid-state drives adding, 356 G assigning/changing letters, 356, 357 connection types, 51–56 Gadgets, 294 extending partitions, 354 game pads, 103, 218–219 failure symptoms, 238–241 gaming PCs, 81–82 formatting, 242, 511 GAN. See Generic Access Network hot-swappable, 48 garbled characters on prints, 278–279 hybrid, 50–51, 195 gateways, 158, 395 initializing, 354, 355 generalization, 317 laptop, 194–195 Generic Access Network (GAN), 443 magnetic, 46–48, 195 geotracking, 443 mounting, 353 gestures, 426 not recognized errors, 239 GFCI. See ground fault circuit interrupter overwriting, 511–512 ghost cursor, 266–267 physical destruction, 509–511 ghost images, 276–277 recycling or repurposing best practices, 511–512 ghosting, 276 status, 352–353 Gigabit NICs, 86 tools for troubleshooting, 241–244 glasses, 212–213 troubleshooting, 238–244 global positioning system (GPS), 206, 215, 273, 443 wiping, 512 Global System for Mobile Communications (GSM), 172 hard reset, 555 Gmail, 451–452 hardware-assisted virtualization, 13 Google, 442, 451–452 HC1 headset, 213 Google Authenticator, 506 HD-15 connector, 94 Google Glass, 212 HDMI (High-Definition Multimedia Interface), 69, 73, Google Now, 444 83 Google Play, 444 cables, 95 Google Play Store, 442 DVI adaptor to, 98, 99 Google Sync, 561 miniHDMI, 95 Google Wallet, 444 HDMI to VGA adaptor, 101 government regulations, 573, 580 headsets, 212–213, 218 GPRESULT command, 334 heat sinks, 63 GPS. See global positioning system HELP command, 336 GPT. See GUID Partition Table HEPA filters, 282 GPU. See graphical processing unit Hewlett-Packard Printer Control Language, 278 GPUDATE command, 333–334 High-Definition Multimedia Interface. See HDMI graphic design, 79–80 home networks, 393 graphical processing unit (GPU), 82 home server PCs, 85–86 integrated, 62 home theater PC (HTPC), 83–84 graphical user interface (GUI) HomeGroup, 378, 383–384 failure to load, 532 hostnames, 156 missing, 530–531 hosts, 151 graphics/CAD/CAM design workstation, 79–80 Hotmail, 305 grep command, 428–429 hotspots, 218, 446 ground fault circuit interrupter (GFCI), 578 hot-swappable drives, 48

bindex_.indd 11/09/2015 Page 615 616 HTC – key fobs

HTC, 269 intermittent wireless, 549 HTPC. See home theater PC International Mobile Equipment Identification (IMEI), hub chipset, 27 455 hubs, 174 International Mobile Subscriber Identification (IMSI), humidity, 575–576 455 hybrid clouds, 436–437 Internet appliances, 440–441 hybrid drives, 50–51, 195 Internet connections, 170–174 hyperthreading, 61 Internet Control Message Protocol (ICMP), 258, 485 hypervisor, 13, 62, 435 Internet Options utility, 363–368 interrupt requests (IRQs), 21 USB, 65 intrusion detection systems (IDS), 440–441 I intrusion detection/notification, 16 intrusion prevention systems (IPS), 441 IaaS. See infrastructure as a service invalid certificates, 544 IBM data connector (IDC), 142 inverters, 201 iCloud, 426, 561 iOS, 442 email, 453–454 e-mail setup, 448–454 ICMP. See Internet Control Message Protocol IP addresses ID badges, 480 alternate, 394–395 IDC. See IBM data connector APIPA, 155, 251, 394, 395 IDE drive connections, 52–53 classes, 153–154 configuration and setup, 55–56 conflicting, 253 power connector, 75 DNS settings and, 156 IDE setting, 10 IPv4 vs. IPv6, 154 IDS. See intrusion detection systems public vs. private vs. APIPA/link local, 155 IEEE 1394. See FireWire static, 515 ifconfig, 258–259, 431 static vs. dynamic, 155 image deployment, 320 IP class, 153–154 image recovery, 421 ipconfig, 258–259 imaging drum, 115–116 ipconfig/ifconfig, 260 IMAP, 448–449 IPS. See intrusion prevention systems IMEI. See International Mobile Equipment Identification IPv4, 154 impact printers, 126, 132–133 IPv6, 154 improper shutdown, 524–525 IR. See infrared connections IMSI. See International Mobile Subscriber Identification IRP. See incident response plan incident response, 581–583 irq1_not_less_or_equal, 233 incident response plan (IRP), 583 IRQs. See interrupt requests incineration, 510 ISA. See Industry Standard Architecture incremental backups, 399 ISDN. See Integrated Services Digital Network indicator lights, 231 isolated ground receptacles, 578 Industry Standard Architecture (ISA), 15, 17 iTunes, 561 Information Technology eXtended. See ITX ITX (Information Technology eXtended), 20 infrared connections (IR), 72, 218 iwconfig command, 431 infrastructure as a service (IaaS), 436 ink cartridges, 123, 125 inkjet printers, 123–125 blank pages, 281 J maintenance, 133–134 thermal, 123 jargon, 585 input devices, 102–106 journaled filesystems (JFSs), 398 input/output devices, 106–107 joysticks, 103 integrated print servers, 110–111 Integrated Services Digital Network (ISDN), 171 Intel, 60 Intel Core i7, 81 K Intel CPU sockets, 24 Intel EM64T, 80 Kerberos, 496 Intel Xeon processor, 80 kernel panic, 531–532 interference, 141, 253 key fobs, 480

bindex_.indd 11/09/2015 Page 616 keyboards – MCA. See Machine Check Architecture 617

keyboards, 102 missing bootloader, 531 laptop, 194 patch management, 417 Keychain, 425 screen sharing, 422–423 KVM switches, 106–107 snapshots, 420 system updates, 415–416 LIPs. See language interface packs liquid crystal display (LCD), 87–88, 199–200 L Liquid-Based Cooling, 63 Live sign in, 305 land grid array (LGA), 60 local area networks (LANs), 164, 172–173 language, 585–586 local government regulations, 573, 580 language interface packs (LIPs), 324 Local Security Policy, 339 LANs. See local area networks local shares, 495 laptops Local Users and Groups, 339 dim displays, 549 location tracking, 206 display, 196–197, 199–202 unauthorized, 559 docking stations, 207–208 locator applications, 504 expansion options, 188–191 lock ups, 542–543 features, 202–209 locks, 208, 209 hardware and components, 187–199 logical partitions, 322 hardware/device replacement, 193–199 logical unit number (LUN), 56 locks, 208, 209 login time restrictions, 500 ports/adaptors, 191–193 logs, 534 removable screens, 208–209 LoJack, 14 special function keys, 203 Long Term Evolution (LTE), 172, 445 laser printers, 115–123 longitudinal separator, 149 components, 115–119 loopback address, 154 faded prints, 276 loopback plug, 180, 237, 256 ghost images, 276–277 low-level format, 511 imaging process, 119–122 ls command, 428 maintenance, 130–132 LTE. See Long Term Evolution preventive, 129–130 LUN. See logical unit number paper jams, 277–278 lvcreate, 421 streaks, 275–276 vertical lines on page, 279 launchers, 443 LC connectors, 141 M LCD. See liquid crystal display leaked files/data, 558 MAC filtering, 165, 173, 515 LED-based monitors, 88–89, 200 Mac OS. See OS X legacy embedded systems, 441 Machine Check Architecture (MCA), 233 Lenovo IdeaPad, 190 Machine Check Exception (MCE), 233 level 1 cache, 61 machine_check_exception, 233 level 2 cache, 61 macro virus, 470 level 3 cache, 61 magnetic hard drives, 46–48 LGA. See land grid array mail servers, 439–440 licensing, 583 maintenance kits, printer, 282 lifting techniques, 572 malware, 467 Lightning connector, 216, 217 removal best practices, 547–548 LILO, 531 symptoms of, 542–544 line-of-sight wireless Internet service, 172 system lockups, 228 link local addresses, 155, 251 MAN. See metropolitan area network Linux man-in-the-middle attacks, 477 antivirus programs, 418–419 mantraps, 479 backups, 415, 419 mapped drives, 385–387 disk maintenance, 415 master boot record (MBR), 322 filesystems, 323–324 master computer, 317 firmware and driver updates, 417, 418 material safety data sheets (MSDSs), 574–575 force quit, 423 MBR. See master boot record image recovery, 421 MCA. See Machine Check Architecture

bindex_.indd 11/09/2015 Page 617 618 MCE. See Machine Check Exception – near field communications (NFC)

MCE. See Machine Check Exception synchronization, 456–460 MD command, 327, 328 system lockout, 554–555 measured service, 437 troubleshooting, 264–274, 549–556 media keys, 205, 206 VPNs, 455–456 media streaming, 86 mobile hotspots, 172 media testers, 180 mobile operating systems, 441–444 memory. See flash memory; random access memory mobile payment services, 444 Memory Stick, 50 modem cards, 41 Metro apps, 300 modems, 175–176 Metro UI, 300–301 Molex connector, 75 metropolitan area network (MAN), 173–174 monitoring mice, 102 BIOS, 15–17 micro-ATX, 19–20 temperature, 15, 16 power requirements, 78 monitors. See displays MicroDIMM, 189 motherboard, 18–32 microphones, 103, 105, 201 chipsets, 27–28 micro-SD, 50, 221 CMOS battery, 28 Microsoft accounts, 305 CPU sockets, 24–26 Microsoft Direct3D, 80 crashes and, 232–235 Microsoft Disk Operating System (MS-DOS), 325–326 expansion slots, 21–22, 23 Microsoft Exchange, 449–451 fan connectors, 30 Microsoft Hyper-V, 13, 434 front/top-panel connectors, 30 Microsoft Management Console (MMC), 338 laptop, 198 Microsoft Register Server, 537–538 power button, 31 micro-USB, 216, 217 power connections and types, 28–29, 76, 77 MIDI-enabled devices, 105–106 RAM slots, 23–24 mini-ATX, 20 sizes, 19–20 miniDIN-6 connector, 95 troubleshooting, 227–237 miniHDMI connector, 95 USB ports, 30–31 miniPCI, 22 motion sensors, 103–104 mini-PCIe, 196 Motorola, 216 mini-SD, 50 MSCONFIG, 339, 341–343, 361, 536, 546–547 mini-USB, 216, 217 MS-DOS. See Microsoft Disk Operating System missing DLLs, 526 MSDSs. See material safety data sheets missing operating system, 530 MSINFO32, 362 Mission Control, 424–425 MSTSC, 361 MMC. See Microsoft Management Console multiboot, 319, 427 MMC, 361 multicore processors, 80, 81 MMF. See multi-mode fiber multifactor authentication, 485, 506 mobile devices, 209–215 MultiMediaCards, 50 accessories and ports, 215–221 multimeter, 179–180, 237 apps not loading, 270, 551–552 multi-mode fiber (MMF), 147, 148 batteries, 220, 265–266, 552 multimonitor taskbar, 303 disassembling, 274 multipartite virus, 470 display brightness, 549 multiple desktops, 424–425 display problems, 265 multiple monitor misalignment/orientation, 532, 533 e-mail configuration, 447–454 multiplier, 13 frozen system, 272, 553 multitouch, 269–270, 426 GPS not functioning, 273 mutation, 471 network connectivity, 445–447 mutual authentication, 459 OS and application security issues, 556–561 mv command, 430 overheating, 272, 553 patching/OS updates, 505 power problems, 267–268 PRI/PRL/baseband updates, 454–455 N resetting, 555 restoring, 560–561 NAND flash, 195 securing, 502–508 NAS. See network-attached storage short battery life, 272 NAT. See network address translation slow performance, 270–271, 552 nbtstat, 261, 262 sound problems, 553–554 near field communications (NFC), 72, 216, 444

bindex_.indd 11/09/2015 Page 618 net – paper jams 619

net, 262 Nokia, 216 net start spooler, 283 noncompliant systems, 476 net stop spooler, 283 nonvolatile random access memory (NVRAM), 9, 10 net use, 385 north bridge, 27 NetBIOS. See Network Basic Input/Output System north/south bridge chipset, 27 netdom, 262–263 NOTEPAD, 361 netsetup.log, 524 nslookup, 263–264 netstat, 260–261 NTFS filesystem, 242, 321, 323 network address translation (NAT), 167–168, 389, file attributes, 492–494 516 permissions, 491–494 network architecture devices, 174–178 NTLDR file, 529 Network Basic Input/Output System (NetBIOS), 261, nuisance tripping, 577 316 NVRAM. See nonvolatile random access memory network cables and connectors NX bit, 62 coaxial, 143–146 comparison, 147–152 fiber, 140–141 incorrect, 253 O splitters and signal quality, 150, 151, 152 twisted pair, 141–143 Occupational Safety and Health Administration types, 140–147 (OSHA), 573 network cards, 39, 395–397 Office365, 305 network discovery, 393 offsite storage, 399 Network File System (NFS), 323 OLED. See organic light-emitting diode network installation, 319–320 OMA. See Open Mobile Alliance network interface cards (NICs), 39 on-demand resource utilization, 437 gigabit, 86 OneDrive, 302, 561 malfunctioning, 253 onsite storage, 398–399 network lock, 515 Open Mobile Alliance (OMA), 74 network printer mapping, 387–388 open source software, 583 network shares, 385–387, 491 “operating system not found” message, 239, 530 network sniffers, 146 optical drives, 11, 45–46, 193, 196 network types, 172–174 organic light-emitting diode (OLED), 89, 200 network-attached storage (NAS), 52 OS X, 235 networking antivirus programs, 418–419 connectivity issues, 250–253 backups, 415, 419, 420 default usernames and passwords, 514 disk maintenance, 415 duplexing, 396 firmware and driver updates, 418 mapping drives, 385–387 force quit, 423, 424 mapping printers, 387–388 image recovery, 421 physical security, 517 screen sharing, 423 securing, 512–517 system updates, 416, 417 tools, 178–181 OSHA. See Occupational Safety and Health troubleshooting, 250–264 Administration command-line tools, 258–264 Outlook.com email, 452–453 hardware tools, 256–258 output devices, 106 Windows, 383–397 overheating, 230–231 alternative IP address, 394–395 mobile devices, 272, 553 domain setup, 384–385 video and display problems, 246 establishing connections, 388–389 firewall settings, 393–394 HomeGroup vs. Workgroup, 383–384 network card properties, 395–397 P proxy settings, 389, 390 Remote Assistance, 392 PaaS. See platform as a service Remote Desktop, 390–391 packet filter firewalls, 483 Networking tab, Task Manager, 350 page description language (PDL), 278 New Technology File System. See NTFS filesystem page_fault_in_nonpaged_area, 233 NFC. See near field communications pairing, 447 NFS. See Network File System PAN. See personal area network NICs. See network interface cards paper jams, 130, 277–278

bindex_.indd 11/09/2015 Page 619 620 parallel connections – primary partitions

parallel connections, 67–68 phablets, 213, 214 parallel port settings, 11, 12 phage virus, 470 parental controls, 516 phishing, 473–474 partitions, 320–322 physical barriers, 478 extending, 354 physical destruction, 509–511 shrinking, 355–356, 357 physical security, 478–481, 517 splitting, 355 pickup roller, 277 passcode lock, 504 PII. See personally identifiable information passive heat sink, 63 pin grid array socket (PGA socket), 24, 60 passwd command, 429–430 ping, 258 passwords pinning, 301–302 best practices, 498–500 Pinwheel of Death (PWOD), 233–235, 240–241, 524 BIOS/UEFI, 14, 500 Pixel Shader 3.0, 80 changing defaults, 499–500 plan of action, 593 default, 514 plasma displays, 89, 200 expiration, 499 platform as a service (PaaS), 436 requiring, 500 Play Store, 442 strong, 485, 498–499 plenum cable, 150 TOTP, 506 Plug and Play, 55 patch cables, 176 PoE. See Power over Ethernet patch management pointer drift, 266–267 Linux and OS X, 417 polymorphic virus, 470–471 Windows, 401 POP3, 448 patch panels, 176 pop-ups, 541 PC card. See PCMCIA cards port assignment, 166 PCI. See Peripheral Component Interconnect port forwarding/triggering, 165–166, 516 PCI Express (PCIe), 22, 38 port mapping, 516 power connector, 76 port replicators, 207–208 PCI-eXtended (PCI-X), 21, 23 ports, 158–160, 165 PCI-X. See PCI-eXtended disabling, 487, 516 PCL. See Printer Control Language POST. See power-on self-test PCMCIA cards, 39 POST card, 15, 237 PDF documents, 127 PostScript (PS), 278 PDL. See page description language power button, 31 peer-to-peer networks, 384 power connections and types, 28–29 Pentium 4, 61 IDE, 75 Pentium II, 24 mobile devices, 216 Pentium Pro, 233 motherboard, 28–29, 76, 77 Performance Monitor, 339 SATA, 75 Performance tab, Task Manager, 349 power indicator light, 31 perimeter, 478 power line Ethernet bridges, 177 Peripheral Component Interconnect (PCI), 15, 17, 21–22, Power over Ethernet (PoE), 178 23 power supplies, 74–79 peripheral devices, installing and configuring, 102–107 connector types and voltages, 74–77 permissions dual-rail, 77–78 changes, 544 dual-voltage, 78 directory, 485–486 specifications, 77–78 inheritance, 496 troubleshooting, 227–237 NTFS files, 491–494 power supply testers, 237 propagation of, 495 power surges, 576 restricting, 500 Power Users group, 489 shared files and folders, 491, 494–496 power-level controls, 514 personal area network (PAN), 72, 173 power-on self-test (POST), 15, 228–229 personal calls, 587–588 PowerShell, 305 personal interruptions, 588 PPA. See personal package archive personal license, 584 Preboot Execution Environment (PXE), 316 personal package archive (PPA), 417 preferred roaming list (PRL), 454 personal safety, 571–573 pre-installation environments, 535–536, 546 personally identifiable information (PII), 584 PRI. See product release information PGA socket. See pin grid array socket primary partitions, 321

bindex_.indd 11/09/2015 Page 620 principle of least privilege – motherboard slots 621

principle of least privilege, 488 Programs and Features control panel, 377, 378 print availability, 280 prohibited content/activity, 581–584 Print Management, 340 projectors, 89 print priority, 280 dim images, 247 print queues, backed-up, 279 overheating, 246 print servers, 439 troubleshooting, 245–249 Printer Control Language (PCL), 278 proprietary screen crashes printer spoolers, 283 hard drive/RAID problems, 240–241 printers, 106, 108–114 motherboard/RAM/CPU/power problems, 232–235 access denied messages, 280 troubleshooting, 523–524 backed-up print queues, 279 proprietary vendor-specific ports, 216 blank pages, 281 protective covers, 220 configuration settings, 109 proxy firewalls, 483–484 connectivity problems, 278 proxy servers, 439 creased paper, 277 PS. See PostScript device sharing, 109–110 ps command, 431 drivers, 109, 278–279 PS/2 connector, 97 error codes, 281 PS/2 to USB adaptor, 101 faded prints, 276 public clouds, 436–437 garbled characters, 278–279 public networks, 393 ghost images, 276–277 punchdown tools, 180, 256 impact, 126, 133 punctuality, 587 inkjet, 123–125, 133–134 PVC, 150 integrated servers, 110–111 pwd command, 429–430 laser, 115–123, 130–132, 275–279 PWOD. See Pinwheel of Death low memory errors, 280 PXE. See Preboot Execution Environment maintenance, 128–134 impact, 132–133 inkjet, 133–134 laser, 130–132 Q preventive, 129–130 thermal, 132 q command, 431 maintenance kit, 282 Quality of Service (QoS), 169, 397 no image on display, 282 quarantine, 547 paper jams, 130, 277–278 quick format, 324 paper not feeding, 277 public/shared devices, 111–114 sharing, 109–110, 387–388 streaks, 275–276 R technologies, 114–128 thermal, 125–126, 132 radio firmware, 455 tools for, 282–283 radio frequency (RF), 72, 253–254 troubleshooting, 275–283 radio frequency ID (RFID), 216, 480 vertical lines on page, 279 RAID (Redundant Array of Independent Disks) virtual, 126–128 adding arrays, 356 wrong color, 281 failure to function, 240 printing components, 108 in home servers, 86 privacy filters, 91 not found errors, 240 private address ranges, 154, 155 troubleshooting, 238–244 private clouds, 436–437 types, 56–57 privileges RAM. See random access memory principle of least privilege, 488 rambus dynamic RAM (RDRAM), 23 Windows operating systems, 337 rambus inline memory modules (RIMMs), 23 PRL. See preferred roaming list random access memory (RAM), 10, 32–36 probable cause, 592–593 buffered vs. unbuffered, 36 problem, identifying, 592 compatibility, 36 Processes tab, Task Manager, 346–348 configurations, 35–36 product release information (PRI), 454 ECC vs. non-ECC, 35 professional titles, 587 laptop, 195 professionalism, 585–591 motherboard slots, 23–24

bindex_.indd 11/09/2015 Page 621 622 multiple channels – Security Center

multiple channels, 35–36 rogue antivirus, 543 parity vs. nonparity, 35 Roll Back Driver feature, 528 printer, 280 rootkits, 473 system lockups, 228 routers, 175, 253 troubleshooting, 227–237 SOHO, 164–169 types, 33–34 RSAT. See Remote Server Administration Tools ransomware, 473 rsync, 421 RCA connectors, 94 rules, 166 RD command, 328 RDRAM. See rambus dynamic RAM read/write failures, 238 ReadyBoost, 295 S Recovery Console, 535, 545 recovery image, 404 SaaS. See software as a service recovery partition, 320 safe mode, 525, 528, 538 recycling or repurposing, best practices, 511–512 safety goggles, 573 Red Hat Linux, driver and firmware updates, 417, 418 safety procedures, 567–572 Redundant Array of Independent Disks. See RAID Samsung S4, 269 reference computer, 317 SATA. See Serial ATA refresh rate, 89–90, 370 satellite Internet connections, 171 refresh/restore, 546 SC connectors, 141 REGEDIT, 361, 538 scanners, 102 REGEDT32, 538 screen calibration, 443 registered jack (RJ), 70 screen lock, 501, 503–504 Registry, 361, 537 screen orientation, 442 REGSRV32, 537–538 screen sharing, 422–423 Remote Assistance, 392 screens. See displays remote backup applications, 504–505 screensavers, 500 Remote Desktop, 390–391 screwdrivers, 241 Remote Disk, 427 SCSI. See Small Computer System Interface Remote Installation Service (RIS), 319 SD Card Association, 322 remote printing, 111 SD cards. See Secure Digital cards Remote Server Administration Tools (RSAT), 262 SDHC cards, 50 remote wipes, 504 SDK. See software development kit renamed system files, 543 SDRAM. See synchronous DRAM repair discs, 535 SDXC cards, 50, 322 repeaters, 176, 177 SECC. See single-edge contact cartridge reset button, 31 secondary cache, 17 resolution, 369 secpol.msc, 339 resource guarantees, 437 Secure Boot, 14 resource pooling, 437 Secure Digital cards (SD cards), 50 resource shares, 437 security restarts, spontaneous, 525 best practice violations, 476 restoring, 546. See also System Restore BIOS, 14 mobile devices, 560–561 common threats and vulnerabilities, 466–477 retrovirus, 471 default usernames and passwords, 514 RF. See radio frequency digital, 481–488 RFID. See radio frequency ID firmware updates, 516 RFID badges, 480 following best practices, 584 RG-6 cabling, 148, 151 mobile OS and applications, 556–561 RG-58 cabling, 151 physical, 478–481, 517 RG-59 cabling, 148, 151 prevention methods, 477–488 RIMMs. See rambus inline memory modules principle of least privilege, 488 RIS. See Remote Installation Service shared files and folders, 494–496 riser cards, 43 troubleshooting, 540–548 RJ. See registered jack user education/AUP, 488 RJ-11 connections, 71, 142 VPNs, 486–487 RJ-45 connections, 70–71, 142 Windows settings, 489–497 rm command, 430 security alerts, 542 ROBOCOPY command, 331 Security Center, 296

bindex_.indd 11/09/2015 Page 622 security profiles – connection types 623

security profiles, 508 smart card readers, 104, 105, 196 self-grounding, 570 smart cards, 480–481, 487 Self-Monitoring, Analysis, and Reporting Technology SMART errors, 241 (SMART), 239 smart TVs, 107 serial and parallel cards, 39–40 smart watches, 211 Serial ATA (SATA), 54. See also eSATA SmartMedia, 50 cables, 97, 98 smartphones, 210 connectors, 66, 67, 96 SMF. See single-mode fiber power connector, 75 S/MIME, 271, 449–451 serial connections, 67 snapshots, 420, 421, 545 server, 172 sniffers, 146 servers, 438–440 social engineering, 474–475 service set identifier (SSID), 254–256 social media sites, 588 services, 339 SODIMMs. See small outline DIMMs failure to start, 526–527 soft reset, 555 Services tab, Task Manager, 348 software as a service (SaaS), 436 SERVICES.MSC, 361 software development kit (SDK), 442, 444 set-top boxes, 107 software sources, trusted/untrusted, 488 setupact.log, 524 SOHO multifunction devices, 108–114 setuperr.log, 524 configuration settings, 109 SFC. See System File Checker device sharing, 109–110 SFC command, 331–333 drivers, 109 shadow copies, 398 integrated servers, 110–111 Shadow Copy, 295 public/shared devices, 111–114 share permissions, 491, 494–496 SOHO networks, wired/wireless router setup, 164–169 shared files and folders, security settings, 494–496 solid-state drives (SSDs), 41, 48, 50, 51, 190 shell, 422 solid-state/flash drives, 48–51 shielded twisted pair (STP), 141, 148, 149 Sony-Ericsson, 216 shoulder surfing, 475 sound cards, 37–38, 80, 82, 83 shredders, 509 south bridge, 27–28 shutdown spam, 543 improper, 524–525 speakers, 106, 218 spontaneous, 525 spear phishing, 474 shutdown command, 429 special function keys, 203 SHUTDOWN utility, 327 spontaneous shutdown/restart, 525 Sidebar, 294 spoofing, 474 signal leakage, 513 Spot Light, 426 SIM. See Subscriber Identification Module spyware, 467 SIMMs. See single inline memory modules Square, 221 simulated battery pull, 270 SSDs. See solid-state drives single inline memory modules (SIMMs), 23, 25 SSE2. See Streaming Single Instruction, Multiple Data single sign-on (SSO), 496 Extensions 2 single-edge contact cartridge (SECC), 24, 60 SSID. See service set identifier single-mode fiber (SMF), 147, 148 SSID broadcast, 165, 254, 513 Siri, 443–444 SSO. See single sign-on SkyDrive. See OneDrive ST connectors, 141 slang, 585 standard format, 511 Slot 1, 24 standard privileges, 337 Slot 2, 24 standard thick clients, 84–85 Slot A, 24 Standard User, 489–490, 496–497 slow system performance, 528 Start menu, 300 malware causing, 542 Start screen, 301, 304 mobile devices, 552 stateful inspection firewalls, 484–485 Small Computer System Interface (SCSI), 54, 55, 56 static eliminator strip, 121, 278 small office and home office networks. See SOHO static IP addresses, 515 networks stealth virus, 471, 472 small outline DIMMs (SODIMMs), 23, 34, 189–190 storage cards, 41 SMART. See Self-Monitoring, Analysis, and Reporting storage devices and media, 44–58. See also specific Technology storage devices smart cameras, 214–215 connection types, 51–56

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external connections, 52 TCP. See Transmission Control Protocol internal connections, 52–56 TCP/IP magnetic hard drives, 46–48 CIDR, 157 media capacity, 58 client-side DHCP, 156–157 optical drives, 45–46 client-side DNS settings, 156 RAID types, 56–57 gateways, 158 solid-state/flash drives, 48–51 IP class, 153–154 tape drives, 57–58 IPv4 vs. IPv6, 154 storage pools, 358–359 ports, 158–160 storage spaces, 358–359 properties and characteristics, 151–158 STP. See shielded twisted pair protocols, 160 streaks, printing, 275–276 subnet mask, 157 Streaming Single Instruction, Multiple Data Extensions temperature, 575–576 2 (SSE2), 80 temperature monitoring, 15, 16 striping with parity, 57 Temporal Key Integrity Protocol. See TKIP su command, 432 Terminal, 234, 422 subnet mask, 157, 394 terminating connector, 143 subnetting, 157 tethering, 172, 218, 446 Subscriber Identification Module (SIM), 455 texting, 588 sudo command, 432 thermal inkjet printers, 123 Sun Microsystems, 323 thermal paste, 63 surge protectors, 577 thermal printers, 125–126, 132 surge suppressors, 576–578 maintenance, 132 surround sound, 83 thick clients, 84–85 swipe lock, 503–504 thin clients, 85 switches, 175, 253 Thin Ethernet, 151 swollen batteries, 273–274 thumb drives, 48, 49 synchronization Thunderbolt, 191 cloud, 459 cards, 40–41 mobile device, 456–460 connectors, 71 synchronous DRAM (SDRAM), 33 Thunderbolt to DVI connector, 100 Sysprep, 317 tiles, 300–301 system boards, 198 Tileworld apps, 300 System Configuration utility, 339 Time Machine, 235, 419, 420, 421 System File Checker (SFC), 331–333, 525, 534 time-based one-time password (TOTP), 506 system files and folders, 496 timeout, 501 system image, 404 TKIP (Temporal Key Integrity Protocol), 163 System Recovery Options menu, 545, 546 tokens, 481 System Restore, 296, 362, 404, 405, 528, 545–548 tone generator, 180, 256–257 system updates toner cartridge, disposal, 570 Linux, 415–416 toner cartridges, 115, 116 OS X, 416, 417 faded prints and, 276 system utilities, 360–362 ghost images and, 276–277 streaks and, 275–276 toner probe, 180, 256–257 toner vacuum, 282 T Torx screwdrivers, 193, 510 TOTP. See time-based one-time password T-8 Torx screwdriver, 193 touch flow, 269 T568A, 142, 143 TouchFLO, 269 T568B, 142, 143 touchpads, 104, 197–198 tablets, 210 on/off controls, 204 tailgating, 477 touchscreens, 106 tape drives, 57–58 inaccurate response, 554 tar, 419, 421 nonresponsive, 268–270, 551 Task Manager, 343–351, 528, 545 toxic waste handling, 570–571 Task Scheduler, 339 TPM. See Trusted Platform Module TASKKILL utility, 327 traceroute, 259 TASKLIST utility, 327 tracert, 259, 260 T-connectors, 145–146 transfer corona wire, 118, 279

bindex_.indd 11/09/2015 Page 624 Transmission Control Protocol (TCP) – video cards 625

Transmission Control Protocol (TCP), 160–161 UL. See Underwriters Laboratories Transparent Traffic Forwarding. See destination network UltraDMA, 10, 53, 56 address translation unattended installation, 318 Trend Micro, 271 Underwriters Laboratories (UL), 578 tripping, 576 unexpected_kernel_mode_trap, 232–233 trojans, 472–473 Unified Extensible Firmware Interface (UEFI), 8 troubleshooting advantages of, 9 BIOS/UEFI, 229, 534 GPT and, 322 blank screen on bootup, 229 passwords, 500 burning smell, 232 troubleshooting, 534 continuous reboots, 230 unified threat management (UTM), 440 displays, 245–249 uninstall/reinstall/repair, 539 distended capacitors, 235–237 uninterruptible power supply (UPS), 576 hard drives and RAID arrays, 238–244 universal data connector (UDC), 142 incorrect device boot attempts, 229–230 Universal Plug and Play (UPnP), 169 indicator lights, 231 Universal Serial Bus (USB), 40 intermittent device failure, 231 adaptors and converters, 99, 100, 101, 191 loud noise, 231 connectors, 65 mobile devices, 264–274, 549–556 drive connections, 52 networks, 256–264 micro, 216, 217 no power, 230 mini, 216, 217 operating systems, 523–540 unshielded twisted pair (UTP), 141, 142, 147, 148, 149 overheating, 230–231, 246 UPnP. See Universal Plug and Play POST code beeps, 228–229 UPS. See uninterruptible power supply printers, 275–283 USB. See Universal Serial Bus proprietary screen crashes, 232–235 USB 2.0, 40 smoke, 232 USB cards, 40 system lockups, 228 USB flash drives, 48, 49 theory, 591–594 USB optical drives, 193 tools, 237, 241–244 USB ports, 30–31 mobile devices, 555–556 USB to Bluetooth dongles, 192 OS problems, 534–540 USB to Ethernet converters, 99, 100, 191 viruses and malware, 544–547 USB to Wi-Fi dongles, 192 unexpected shutdowns, 227–228 User Account Control (UAC), 295 TRS connectors, 70 user authentication, 485, 496 Trusted Platform Module (TPM), 14 User Datagram Protocol (UDP), 160–161, 485 trusted root CAs, 544 user education, 488, 548 trusted/untrusted software sources, 488 User State Migration Tool (USMT), 295, 360 mobile devices, 506–507 usernames, default, 514 TSP Dot Mode, 269–270 Users and Groups, 339, 489–491 TSP Grid Mode, 269–270 Users tab, Task Manager, 350–351 TV tuner cards, 42, 84 USMT. See User State Migration Tool 20-pin power connector, 76 UTM. See unified threat management 24-pin power connector, 77 UTP. See unshielded twisted pair twisted-pair cables, 141–143, 147, 148 categories, 149 speed and transmission limitations, 150 splitters and signal quality, 150 V types, 149–150 vacuums, 579–580 vampire tap, 146 ventilation, 575–576 U Verizon, 171 VESA. See Video Electronics Standards Association UAC. See User Account Control VGA cables, 96 Ubuntu Unity, 425 VGA connections, 68–69, 73, 94 Ubuntu Update Manager, 417 VGA mode, 245, 528 UDC. See universal data connector vi, 432–433 UDP. See User Datagram Protocol video capture cards, 42, 80 UEFI. See Unified Extensible Firmware Interface video cards, 38–39, 245

bindex_.indd 11/09/2015 Page 625 626 Video Electronics Standards Association (VESA) – antivirus/antimalware updates

Video Electronics Standards Association (VESA), 93 video card requirements, 38 virtual assistants, 443–444 Windows 7 Upgrade Advisor, 312 virtual LANs (VLANs), 167 Windows 8 virtual machines (VMs), 13, 434 drive configuration and setup, 56 virtual printers, 126–128 minimum hardware, 308 virtual private networks (VPNs) upgrade paths, 313 mobile device setup, 455–456 Windows 8.1, 262 security, 486–487 airplane mode, 207 Virtual XP Mode, 295 location tracking, 206 virtualization, 433–435 minimum hardware, 308 virtualization support, 13, 62 upgrade paths, 313 virtualization workstation, 81 Windows 95 mode, 527 viruses, 467–472 Windows administrative tools, 338–340 operation of, 468 Windows Automated Installation Kit (AIK), 360 symptoms, 467–468, 541–544 Windows Compatibility Center, 314 system lockups, 228 Windows Deployment Service (WDS), 319 types of, 468–472 Windows Easy Transfer, 360 vishing, 474 Windows Firewall, 296, 340, 376, 393–394 VLANs. See virtual LANs Windows Live, 305 VMs. See virtual machines Windows Memory Diagnostic Tool, 340 Voice over IP (VoIP), 474 Windows operating systems, 293–314 voltage settings, 16, 17 Action Center, 296, 305, 306 voltmeters, 571 Category and Classic views, 300 volume settings, 203–204 Charms bar, 304 Volume Shadow Copy Service, 295 compatibility tools, 314 VPNs. See virtual private networks Control Panel utilities, 363–382 features, 293–306 file structures and paths, 299–300 installing, 315–325 W alternate third-party drivers, 324 boot methods, 315–316 Wake-on-LAN (WoL), 397 driver installation, 325 WAN. See wide area network filesystem types/formatting, 322–324 water-cooling systems, 82 image deployment, 320 waterproof cases, 220 images for, 317–318 wattage, 77 multiboot, 319 WDS. See Windows Deployment Service partitioning, 320–322 WEA. See Wireless Emergency Alerts time/date/region language settings, 324 wearable technology devices, 211–213 types, 317–320 web servers, 438 unattended, 318 webcams, 105, 201 Windows updates, 325 weight limitations, 572 Live sign in, 305 WEP (Wired Equivalent Privacy), 163, 513 Metro UI, 300–301 whaling, 474 mobile, 442 wide area network (WAN), 173 multimonitor taskbar, 303 Wi-Fi, 161–164, 445–446 networking, 383–397 antenna connector and placement, 200–201 alternative IP address, 394–395 encryption, 163–164 domain setup, 384–385 function keys controlling, 203 establishing connections, 388–389 standards, 161–162, 163 firewall settings, 393–394 unintended connections, 557–558 HomeGroup vs. Workgroup, 383–384 Wi-Fi analyzer, 181, 560 network card properties, 395–397 Wi-Fi calling, 443 proxy settings, 389, 390 Wi-Fi Protected Access. See WPA Remote Assistance, 392 Wi-Fi Protected Setup (WPS), 168, 514 Remote Desktop, 390–391 Windows 7 OneDrive, 302 Anytime Upgrade, 319 pinning, 301–302 drive encryption, 14 PowerShell, 305 minimum hardware, 307 preventive maintenance, 397–407 upgrade options, 310–312 antivirus/antimalware updates, 402

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backups, 398–400 antenna and access point placement, 513–514 driver/firmware updates, 401–402 default usernames and passwords, 514 patch management, 401 enabling/disabling on mobile devices, 445–446 scheduled disk maintenance, 400 radio power levels, 514 tools, 403–407 securing, 513–514 privileges, 337 troubleshooting, 250–264 Registry, 361 wireless personal area network (WPAN), 173 security settings, 489–497 wireless routers Start menu, 300 channels, 165 Start screen, 301, 304 setup, 164–169 system utilities, 360–362 wireless/cellular cards, 41, 42 32-bit vs. 64-bit versions, 294 wiring standards, 142 upgrade paths, 306–314 WLAN. See wireless LAN Windows Preinstallation Environment (Windows PE), WoL. See Wake-on-LAN 535–536 work networks, 393 Windows Recovery Environment (WinRE), 532 Workgroup, 383–384 Windows Server 2008, 262 working copy backups, 398 Windows Server 2012, 262 workspace switchers, 425 Windows Server Update Services (WSUS), 502 workstation, 172 Windows Setup, drive configuration and setup, 56 securing, 498–502 Windows Store, 300, 302–303 worms, 472 Windows Thin PC (WinTPC), 85 WPA (Wi-Fi Protected Access), 163, 513 Windows Update, 362, 400–401, 543 WPA2 (Wi-Fi Protected Access 2), 163, 513 Windows Upgrade Advisor, 360 WPAN. See wireless personal area network Windows Upgrade OS Advisor, 314 WPS. See Wi-Fi Protected Setup Windows Virtual PC, 295, 434 WSUS. See Windows Server Update Services Windows Vista, 294 drive encryption, 14 minimum hardware, 306–307 upgrade options, 309–310 X video card requirements, 38 Windows Vista Upgrade Advisor, 314 Xbox, 305 Windows XP Mode (XPM), 295, 434, 527 XCOPY command, 330–331 WindowServer, 524 xD cards, 50 WinRE. See Windows Recovery Environment xD-Picture cards, 50 WinTPC. See Windows Thin PC xkill, 423 wire strippers, 257 XPM. See Windows XP Mode Wired Equivalent Privacy. See WEP XPS documents, 127 wired networks, troubleshooting, 250–264 wireless cards, 196 wireless connections, 72 intermittent, 549 Y mobile device troubleshooting, 265, 268 no connectivity, 550 Yahoo mail, 452 printer sharing, 110 speed, distance limitations, and frequencies, 73 Wireless Emergency Alerts (WEA), 444 wireless encryption, 163–164, 165, 513 Z wireless LAN (WLAN), 175. See also 802.11 WLAN wireless locator, 258 zero-day attacks, 475 wireless networks. See also 802.11 WLAN zombies, 475–476

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