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Employee Manual Dairy Dream of Albany 805 W. Walnut St. Albany, IN 47320 Store: (765) 789-4721 Rex: (765) 749-7305 Email: [email protected] Employee Manual Welcome! Hard work, cooperation, and lots of smiles will ensure you have a rewarding and enjoyable job here with us at the Dairy Dream. The following information is included: • Company History • Mission Statement & Company Philosophy • Orientation Information • Work Information • General Policies • Sample Job Description • Customer Service Guidelines • Dairy Dream Bonus Structure • Welcome to the Dream Team You must sign and return page 23 before being scheduled for your first shift. 2 Company History On May 19th, 1953, Rollie and Lavon St. John (Rex Jr.’s grandparents) opened St. John’s Dairy Dream on St Rd 67 in Albany. At that time, they had one soft serve machine and a limited menu that included hot dogs and the same famous sloppy joe recipe the Dairy Dream still uses today. Together, Rollie and Lavon ran the business until 1978 until Rollie passed away. Shortly after, their son, Rex St. John Sr., purchased the store from his mother and proceeded to run both the Albany Dairy Dream and the Dairy Dream in Muncie. To provide better customer service, Rex Sr. added the drive up window to the Albany Dairy Dream and purchased the car wash next door. In 1991, Rex Jr. decided it was time to commit to the family business. Over the years, he made many changes, the most dramatic being the upgraded cash register system that is computerized with monitors and the increase to three soft serve machines that are more productive, including the addition of a Flavorburst machine. Rex also added things like Hawaiian Shaved Ice, a Kid’s Menu, the Flavorburst’s 8 flavors of soft serve, new microwaves and Turbo Chef ovens, a built on storage and freezer building in the back for inventory, and purchased a trailer to take the Hawaiian Shaved Ice on the road! The product is taken to soccer and basketball tournaments, and we’ve even installed Shaved Ice machines into local baseball diamonds as a fundraiser for little leagues. In 2000, Rex decided to advance our customer service even more with the addition of the Drive Up Order Confirmation System and the drive up headphone system. These together allow the Dairy Dream to serve the customer more effectively and efficiently, adding to our goal of providing the best in customer service. DAIRY DREAM HISTORY 1953 – Present In 1953, St. John’s Dairy Dream enterprise began. Rollie & Lavon St. John, sole proprietors, followed their dream. The original building had 2 walk up windows. The menu consisted of vanilla soft serve, chocolate malt soft serve, 8 flavors of fruit toppings for sundaes and shakes, hot dogs and fountain pop. The World Famous Sloppy Joe began here! They were always striving to maintain excellent customer service, a tradition that is maintained today. In 1966, Rex J St. John (son of Rollie & Lavon) & Mona Pena St. John started a homemade hand-dipped ice cream store in Muncie - Dairy Dream Inc., a production and retail store. At that time, Albany Dairy Dream added hand-dipped ice cream to their menu. In 1978, Rollie St. John passed away. Two years later, Rex J purchased Albany Dairy Dream from his mother, Lavon St John. Rex Sr. added a drive-up window, a triple headed twist soft serve ice cream machine, a slush machine and multiple microwaves. The BBQ sandwich, pizza and nachos were added to the menu. 3 In 1987, Rex Sr. and Mona sold the Dairy Dream in Muncie. Rex Sr. focused on operation and management of Albany Dairy Dream. In 1991, Rex H St. John Jr. and his wife then, Angela Dawn, purchased Albany Dairy Dream. Rex Jr. purchased a drive thru computerized order confirmation system and headset communications system. He added two Turbo ChefÒ convection ovens and a second fountain pop machine. They purchased a Flavor BurstÔ add-on unit for the soft serve equipment, allowing them to offer 8 additional flavors. Hawaiian Shaved Ice and ice cream cakes were also added to the menu. In 2000, Rex Jr. purchased a concession trailer featuring Hawaiian shaved ice to cater to events in the local area and in surrounding counties. The Albany Dairy Dream concession trailer participates in the annual “Night of Fire” at the Muncie Drag Strip. Dairy Dream sells specialty sundaes and Hawaiian shaved ice. In 2012, the reward promotion program was implemented for different levels of purchases. The program offers gift cards, tie dye t-shirts, RTICÒ Dairy Dream logo tumblers and fleece jacket embroidered with personalized name and Dairy Dream logo. In 2014, Rex Jr. purchased a smoker, adding hickory smoked pulled pork and smoked potato. Dairy Dream Recognitions & Awards: v Muncie Area’s Finest 2005 - Ice Cream store category winner (by Muncie Star Press) v Muncie Area’s Finest 2006 - Ice Cream store category winner (by Muncie Star Press) v Taste of Muncie 2010 - Drink category winner “Homemade Root Beer” v Taste of Muncie 2011 - Drink category winner “Cotton Candy Mountain Dew” v Taste of Muncie 2012 - Food category winner “Homemade Sloppy Joe & Nachos” v Taste of Muncie 2012 - Winner “Best of Show” 4 Company Philosophy Dairy Dream mission statement: At Dairy Dream, our mission is to continually serve the community premium quality ice cream and homemade, authentic food with the same passion that the St. John family started with in 1953. We strive to offer an excellent product and a memorable experience to the customer, which is a culmination of nearly 65 years of family experience in the ice cream business. We seek to provide the customer with a great value as well as an experience that is relationship-building. Here are some reasons why we believe our customers give us their business: 1. Fast, courteous, friendly service. 2. Employees who are a notch above any others in the fast food industry. 3. High quality products that have been perfected over 60 years. 4. Customers feel like they have grown up with us. 5. We show that we truly care about our customers. 6. Atmosphere provides a relaxing location with picnic tables, a school playground, and baseball parks nearby. 7. Products that are made from scratch and simply taste better than other ice cream businesses where they just open a store-bought can. • 11 of our 13 sundae toppings are homemade! The sloppy joe, coney sauce, hickory smoked pork BBQ, cake batter and orange pineapple hand dipped ice cream, all soft serve flavors, and all syrups and flavorings are also homemade! 5 Orientation After reviewing the videos and doing the worksheets, you will be given 2 weeks worth of scheduled hours. You will be responsible for knowing when you work and for showing up to work a minimum of 5 minutes before your scheduled shift. Failure to do so will result in being signed in for the next quarter hour. This is required before every shift so that you have time to read the info board, memorizing any and all specials, and to check your schedule for any changes that may have been made. Your beginning shifts will often be from 4-7pm for 2-3 days after school and/or from 11-2pm on Saturdays or 4-7pm on Saturday or Sunday. During these initial work hours, you will be “shadowing” one of our present employees to learn how things are done. You will advance out of shadowing and will advance on the pay scale based on how fast you learn in your work at the Dairy Dream. Each person is different and will learn at a different pace, but all trainees are expected to know the basics on making cones, shakes, sundaes, super blitzes, sandwiches, and drinks by the time they’ve worked 20 hours. By this time, you should be able to make almost everything by yourself without shadowing another employee. 6 Work Information Everyone at the Dairy Dream is considered seasonal help. Upon original employment, you will be paid as an hourly employee, paid for the number of hours you work in your 2-week pay period. Levels of employment: Employee • Paid by the hour for hours worked per 2 week period • Pay raises given as you advance out of training and show diligence in learning all aspects of the job • Part time hours (less than 35-40) Crew Chief • Paid by the hour, with pay raises given according to your work level, productivity, adherence to the assigned schedule, etc. • Part time hours (less than 35-40) • Trained to assist the Shift Manager in the responsibilities of the general operation of the store including closing. Mixer • Some employees will be taught to MIX in the backroom (make some of our main products) • MIXERS will be paid an additional $.70 per mixing hours Manager • Paid per hour with additional raises per hour • Bonuses per pay period based on store productivity and the performance of the crew during your shift • Chance to be part of Dairy Dream’s profit sharing plan (Managers who have worked a total of 1,000 hours, have worked for us for 3 consecutive years, and who are age 21+ are eligible to participate). This is based on a percentage of your total pay; that percentage will be put into an IRA which is a Mutual Fund set up in your name. Store Hours: 9:00 a.m.–10:00 p.m. Monday–Thursday 9:00 a.m.–11:00 p.m. Friday–Saturday 12:00 p.m.–10:00 p.m. Sunday *In the summer we are open until 11:00 pm every night, except Sunday.
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