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A Long Way to Go for LGBTI Equality - Technical Report EU-LGBTI II FRA A long way to go for LGBTI equality - Technical report equality - Technical LGBTI go for to A long way A long way to go for LGBTI equality Technical report More information on the European Union is available on the internet (http://europa.eu). Luxembourg: Publications Office of the European Union, 2020 Print ISBN 978-92-9474-845-4 doi:10.2811/447153 TK-04-20-045-EN-C PDF ISBN 978-92-9474-844-7 doi:10.2811/104519 TK-04-20-045-EN-N © European Union Agency for Fundamental Rights, 2020 Reproduction is authorised provided the source is acknowledged. A long way to go for LGBTI equality Technical report Country codes Country code Country Country code Country AT Austria IT Italy BE Belgium LT Lithuania BG Bulgaria LU Luxembourg CY Cyprus LV Latvia CZ Czechia MK North Macedonia DE Germany MT Malta DK Denmark NL Netherlands EE Estonia PL Poland EL Greece PT Portugal ES Spain RO Romania FI Finland RS Serbia FR France SE Sweden HR Croatia SK Slovakia HU Hungary SI Slovenia IE Ireland UK United Kingdom Abbreviations EU European Union European Union Agency for FRA Fundamental Rights lesbian, gay, bisexual, trans LGBTI and intersex people MS Member State NSCP national survey contact point Statistical Package for SPSS the Social Sciences UI user interface Contents 1 INTRODUCTION ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 7 2 DESIGN OF THE SURVEY ������������������������������������������������������������������������������������������������������������������������������������������������ 11 2.1. Target population estimation .................................................................................................................................. 12 2.1.1 Stratification criteria ..................................................................................................................................... 12 2.1.2 Literature review .......................................................................................................................................... 12 2.1.3 Estimates of LGBT per age group ............................................................................................................... 12 2.1.4 Intersex .......................................................................................................................................................... 14 2.1.5 Country estimates ........................................................................................................................................ 14 2.2. Sample size targets ................................................................................................................................................... 14 3 THE QUESTIONNAIRE ���������������������������������������������������������������������������������������������������������������������������������������������������� 17 3.1. The structure and content ........................................................................................................................................ 17 3.2. Translation process .................................................................................................................................................... 18 3.2.1 Translation phases ........................................................................................................................................ 18 3.2.2 First phase: translation from the source language into the target languages ................................... 18 3.2.3 Second phase: review of revised questionnaires ................................................................................... 19 3.2.4 Third phase: adjudication ............................................................................................................................ 19 3.2.5 Fourth phase: finalisation of translations by country and FRA experts .............................................. 19 4 ONLINE DATA COLLECTION TOOL AND INFRASTRUCTURE ����������������������������������������������������������������������������������������� 21 4.1. Software architecture ............................................................................................................................................... 21 4.1.1 Front-end tier ................................................................................................................................................ 22 4.1.2 Middle tier ...................................................................................................................................................... 23 4.1.3 Data tier ���������������������������������������������������������������������������������������������������������������������������������������������������������� 23 4.2. Physical architecture ................................................................................................................................................. 23 4.3. Data protection, privacy and security ................................................................................................................... 24 4.3.1 Data collection and respondents’ privacy ............................................................................................... 24 4.3.2 Application-level security measures ........................................................................................................ 24 4.4. Survey tool and website .......................................................................................................................................... 25 4.4.1 Landing page – website ............................................................................................................................... 25 4.4.2 The online survey ......................................................................................................................................... 27 4.5. Helpdesk ..................................................................................................................................................................... 33 4.6. Online dashboard ...................................................................................................................................................... 33 4.6.1 Dashboard overview .................................................................................................................................... 33 4.6.2 Pivot ............................................................................................................................................................... 34 4.6.3 Charts ............................................................................................................................................................. 35 4.6.4 Targets ........................................................................................................................................................... 36 5 USABILITY TESTING OF THE QUESTIONNAIRE AND THE ONLINE TOOL �������������������������������������������������������������������� 39 5.1. Software development testing .............................................................................................................................. 39 5.2. Tool usability testing, usage analysis and cognitive user survey .................................................................... 39 5.2.1 Methodology ................................................................................................................................................ 39 5.2.2 Direct user feedback ................................................................................................................................... 43 5.2.3 Supervised usage / interviews ................................................................................................................. 43 5.2.4 Translation / linguistic testing ................................................................................................................... 44 5.2.5 Actions undertaken based on the outcomes of usability and cognitive testing ............................... 44 5.3. Simulation testing ..................................................................................................................................................... 45 3 A long way to go for LGBTI equality — Technical report 6 AWARENESS-RAISING CAMPAIGN ������������������������������������������������������������������������������������������������������������������������������ 47 6.1. Goals of the awareness-raising campaign ����������������������������������������������������������������������������������������������������������� 47 6.2. The target groups of the communication strategy ............................................................................................. 47 6.3. Communication plan ................................................................................................................................................ 47 6.3.1 National survey contact points ................................................................................................................. 48 6.3.2 Strategy on social media ............................................................................................................................ 48 6.3.3 Back-up plans and offline strategies ........................................................................................................ 48 6.4. Website .....................................................................................................................................................................
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