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Atient Dvice Iaison Ervice For Staff Use Only atient dvice iaison ervice INFORMATION BOOKLET 2010 Version: 2 Author: NHS Bath and North East Somerset Issue Date: January 2010 Review Date: January 2011 To request an amendment please contact the PALS Helpline on 01225 831717 1 Patient Advice and Liaison Service Information Booklet 2010 The following information booklet has been published by the PALS Office at BANES PCT, as a means to assist staff with contact details of services and sources of information that are available to them. The information contained within is intended as a source of information for staff use only. Whilst all steps have been taken to ensure that the content is accurate and up to date, the PCT cannot be held responsible for its accuracy. Should amendments be necessary, the PALS Office will be pleased to amend and incorporate these into updated versions. Patient Advice and Liaison Service NHS Bath and North East Somerset Trust Headquarters St. Martin’s Hospital Clara Cross Lane Bath BA2 5RP Email: [email protected] Tel: 01225 831717 1 Your PALS...................................................................................................................................................... 1 Other PALS services locally - 1 ...................................................................................................................... 2 Other PALS services locally - 2 ...................................................................................................................... 3 Other PALS services locally - 3 ...................................................................................................................... 4 Complaints Managers - 1................................................................................................................................ 5 Complaints Managers – 2............................................................................................................................... 6 Complaints Managers – 3............................................................................................................................... 7 Complaints Managers - 4................................................................................................................................ 8 Interpreting Service for Paulton and St Martin’s Hospitals, and ..................................................................... 9 the Walk-in Centre.......................................................................................................................................... 9 Interpreting Service for GPs & Dentists........................................................................................................ 10 Hearing Loops, British Sign Language Interpreters, Lip Speakers, Electronic and Manual Note Takers and Deaf Blind Communications ......................................................................................................................... 11 British Sign Language Interpreters, Lip Speakers, Electronic and Manual Note Takers and Deaf Blind Communications........................................................................................................................................... 12 Advocacy Services - 1 .................................................................................................................................. 13 Advocacy Services - 2 .................................................................................................................................. 14 Advocacy Services - 3 .................................................................................................................................. 15 Advocacy Services - 4 .................................................................................................................................. 16 Alcohol and Drugs – main voluntary sector - 1............................................................................................. 17 Alcohol and Drugs – main voluntary sector - 2............................................................................................. 18 Information and Advice Services - local 1..................................................................................................... 19 Information and Advice Services - local 2..................................................................................................... 20 Information and Advice for Carers - 1........................................................................................................... 21 Information and advice for carers - 2............................................................................................................ 22 Carers’ support organisations in Bath & North East Somerset and surrounding Areas - 1 .......................... 23 Carers’ support organisations in Bath & North East Somerset and surrounding Areas – 2 ......................... 24 Information and Advice - SWAN (local) - 1 ................................................................................................... 25 Information and Advice - SWAN (local) - 2 ................................................................................................... 26 Information and Advice - SWAN (local) - 3 ................................................................................................... 27 Voluntary sector organisations – local - 1..................................................................................................... 28 Voluntary sector organisations – local - 2..................................................................................................... 29 Voluntary sector organisations – local 3....................................................................................................... 30 Telephone helplines...................................................................................................................................... 31 Cancer Services ........................................................................................................................................... 36 Dental Services - 1 ....................................................................................................................................... 37 Dental Services - 2 ....................................................................................................................................... 38 Pharmaceutical Services - 1......................................................................................................................... 40 Pharmaceutical Services - 2......................................................................................................................... 41 List of Community Pharmacies..................................................................................................................... 42 Optical Services............................................................................................................................................ 43 GP Surgeries – How to Register................................................................................................................... 45 GP Practice List............................................................................................................................................ 46 GP-led Health Centre, Walk-in Centre, Sexual Health ................................................................................. 53 Research and Development Enquiries ......................................................................................................... 54 Social & Housing Services............................................................................................................................ 55 Directory of Local Services........................................................................................................................... 58 Benefits Information – 1................................................................................................................................ 62 Benefits Information - 2................................................................................................................................. 63 Benefits Information - 3................................................................................................................................. 64 Child Benefits................................................................................................................................................ 65 Disability Benefits Information ...................................................................................................................... 66 Local Pension Service information ............................................................................................................... 67 Non Local Pension Service Information........................................................................................................ 68 2 Housing and Council Tax Benefits and Payments Centres .......................................................................... 69 Other Benefits Information............................................................................................................................ 70 Council Offices.............................................................................................................................................. 71 Birth and death registration and disabled parking badges...........................................................................
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