“The way the economy is, people need the type of services that Heartland Health Centers offers...Because it’s a sliding scale fee and you get topnotch care.” - doris gray

BIENNIAL REPORT heartland health centers

locations

Peterson Ave

Heartland Health Centers is a medical home for those most in need Lawrence Ave of affordable healthcare. Our mission is to improve the well-being of the communities we serve by providing accessible, high-quality Irving Park Rd healthcare. Our vision is to be a national leader in community-based healthcare by advancing innovative service models and patient- centered best practices.

FQHC: affordable access, Joint Commission: quality > Superb access to services, for Community Health Centers School-Based Health Centers comprehensive care As of certification Since 2013 we example ensuring shorter 1. HHC-Albany Park 11. HHC-Gale Elementary Community Academy August 2019 we were one of more have been both accredited and waiting times for urgent needs 3737 W Lawrence Ave, , 60625 1631 W Jonquil Ter, Chicago 60626 than 1,400 Federally Qualified certified as a Primary Care Medical and around the clock telephone 2. HHC-Devon 12. HHC-Hibbard Elementary School Health Centers (FQHCs) serving Home (PCMH) by the Joint or electronic access to care team 1300 W Devon Ave, Chicago, 60660 4930 N Sawyer Ave, Chicago, 60625 more than 28 million patients in Commission. The “Gold Seal” of members 3. HHC-Lakeview 13. HHC-Kilmer Elementary School the U.S. Heartland Health Centers Joint Commission accreditation > Systems approach to quality and 3048 N Wilton Ave, Chicago, 60657 6700 N Greenview Ave, Chicago, 60626 clinics are in high-need, high recognizes our high standards and safety, including performance HHC-Lincoln Square HHC-Roosevelt High School poverty areas. We serve people achievements in five areas: 4. 14. measurement 2645 W Lawrence Ave, Chicago, 60625 3436 W Wilson Ave, Chicago, 60625 with and without health insurance > Patient-centered care that HHC-Skokie HHC-Senn High School regardless of income. We provide Heartland Health Centers is one 5. 15. focuses on the whole person, 8320 Skokie Blvd, Skokie, 60077 5900 N Glenwood Ave, Chicago, 60660 comprehensive preventive and of 263 accredited ambulatory care understanding and respecting primary care as well as mental organizations certified as primary 6. HHC-Touhy 16. HHC-Sullivan High School each patient’s needs, culture, health, substance abuse, and care medical homes by the U.S 2200 W Touhy Ave, Chicago, 60645 6631 N Bosworth Ave, Chicago, 60626 values and preferences dental services. Joint Commission in the country. 7. HHC-Wilson 17. HHC-Uplift Community High School > Comprehensive, team-based 845 W Wilson Ave, Chicago, 60640 900 W Wilson Ave, Chicago, 60640 care to meet each patient’s physical and mental healthcare Specialty Integrated Care Dental services are offered needs, including prevention and Locations wellness, acute and chronic care 8. HHC-C4 Broadway 5710 N Broadway St, Chicago, 60660 > Coordination with the broader HHC-Trilogy healthcare system, from 9. 1400 W Greenleaf Ave, Chicago, 60626 specialty care to hospitals to home care 10. HHC-Thresholds 4423 N Ravenswood Ave, Chicago 60640

Dear friend , Students. Parents. Infants. Children. Immigrants. Seniors. People with chronic conditions and those with serious mental illness. Those who have Medicaid, private insurance, or no insurance. These are some of the more than 26,000 patients that Heartland Health Centers served on Chicago’s North Side in 2018. That’s about 3,000 more patients than we saw the year before. We lived up to our promise to provide high-quality ‘healthcare from the heart:’ the federal government again recognized Heartland Health Centers as a Quality Leader, in the top 30% of federally-supported health centers that achieved the best overall clinical outcomes across the country in summer 2018. We take seriously that as a medical home we are partners with our patients in achieving their best health. We provide primary care at every stage of a patient’s life, from birth to geriatrics. We are guided in our belief that healthcare is a human right and by our mission to deliver healthcare from the heart. Community support makes our work possible, so we wanted to share a few recent achievements and invite your continued involvement in our work. Sincerely,

Gwenn Rausch Phillip Dothard Chief Executive Chairman Officer Board of Directors

BIENNIAL REPORT | 1 Increasing Access: 3 New Clinics | More than 100,000 people live in medically under-served communities on the city’s North and Northwest sides and near-north suburbs. We expanded to provide more patients high quality care.

Parents, providers and public officials including U.S. Rep. and former Ald. Joe Moore as well as supporters from Patient Support Aramark, CVS Health, and Loyola joined us at a ribbon cutting at Gale Elementary in October 2018. (Photo courtesy Ginn Group). Specialist Vanessa Velez “people struggle every day greets patients in our expanded Heartland to get the care they need... Health Centers-Lakeview clinic, which began everything was thought welcoming adults as about to provide them well as children in April 2019. services.” - u.s. rep. jan schakowsky

HHC-Lakeview providers expand to see the whole family Since April 2019, the conveniences that helped make HHC-Lakeview a popular pediatric center -- free parking for patients and their families, access to public transit a block or two away, and a location right next to one of Chicago’s busier HHC-Skokie opens in partnership with Turning Point January 2019 Gale school celebrates new medical centers -- are drawing adults, too. saw Heartland Health Centers open our first suburban community clinic, school-based health clinic HHC-Skokie. The new clinic provides a full range of primary care and other Donations large and small poured in HHC-Lakeview was able to expand its high-quality care to serve adults services and complements the services of Turning Point Behavioral Health to support a new school-based health as well as continuing to be our primary center for pediatric primary care Center, whose building we share. clinic at Gale Community Academy in thanks to changes on the campus of Advocate Masonic. Rogers Park, leading to the opening “This is a fabulous day for the community,” U.S. Rep. Jan Schakowsky said at in October 2018 of our seventh With six exam rooms and two rooms to check vitals, the new clinic can serve the opening. “People struggle every day to get the care they need…Everything school-based health clinic. The school more pediatric patients as well as adding adult appointments. Also being was thought about to provide them services like primary care, behavioral has a 90% low-income and 29% added are health education classes such as a nutrition class for patients and healthcare, management of chronic pain, pediatric care, immunizations, limited-English population. the community in the new clinic’s conference room. school and sports physicals and more.” Educators and parents were inspired to provide health support Turning Point provided a 3,500-square-foot area in the southwest corner to the students by our clinic at of their building for the new clinic and partners with Heartland Health nearby Sullivan High School, which Centers on providing integrated patient services. Turning Point CEO Ann has reached 98% of the student Fisher Raney and Heartland CEO Gwenn Rausch worked together to seek population, helping to increase funding for the clinic from local institutions, leading to investments by North school attendance by nearly 4% Suburban Healthcare Foundation and NorthShore University HealthSystem. and improving the school’s academic metrics and rating relative to other models.

2 | HEARTLAND HEALTH CENTERS Integrating Quality Care | Our holistic health vision is to offer integrated care for all ages and stages of life. We’re finding new ways to support patients– such as integrative medicine and a robust set of health education classes.

With more than Women who participated in the first Sreela Namboodiri, MD, reviews 300 participants in TREM group say they have found both patient information ahead of a day’s 2019, patients and physical and mental health benefits. “the doctors in my appointments. She specializes in neighbors of our integrative medicine at HHC-Wilson. clinics have embraced family are holistic, health classes in acupuncture, cooking ayurvedic doctors. and nutrition, exercise and other topics – to me this was never even knitting. alternative, it was something our family used.” - sreela namboodiri, md

Women find healthier outcomes Integrative medicine expands at Heartland Health Centers New in TREM group The death of a provider Sreela Namboodiri, MD is helping HHC expand integrative medicine parent at a young age, a sexual services. Like the name suggests, integrative medicine focuses on the whole assault – whatever the cause of person and combines conventional and complementary treatment to address trauma, the new women’s Trauma Innovation Center unveiled for HHC-Albany Park In early 2019, we the root causes of illness. Food and nutrition, mindfulness meditation, Recovery and Empowerment, unveiled a new Innovation Center at HHC-Albany Park with a day-long acupuncture, yoga, and other evidence-based approaches are all part of TREM, Group provides a structured conference. Participants came together to discuss the “quadruple aim” of integrative medicine. opportunity to learn more and benefit enhanced patient experience, improved health outcomes, reduced costs, and from both the therapists’ and other increased care team joy in practice. While integrative care is now catching on in settings such as FQHCs as well as participants’ experiences. academic institutions, for Namboodiri it’s also how she grew up. Women who participated in HHC’s The Innovation Center is pioneering a model where the entire team has “My parents are from India,” she says. “The doctors in my family are holistic, TREM therapy group offer a powerful opportunities to form caring relationships with patients. The medical evaluation of how their physical and assistant role was transformed into the care team coordinator position and Ayurvedic doctors, so to me this was never alternative, it was just something mental health improved: “The group the patient support specialist role became the patient navigator position. The our family used.” For example, she recalls when she had the stomach flu her taught me self care and self love,” new roles give care team members more responsibility and ownership over key parents might serve her soup with soothing ingredients such as ginger and said a participant. aspects of patient care such as preventive care gaps and referral completion. homemade yogurt instead of dosing her with Pepto-Bismol. “Women understand how they’ve “The value ultimately in having an innovation center is the ability to test ideas Services Namboodiri provides include Integrative medicine consults and group developed negative coping skills to medical visits – a cross between a health class and a medical appointment that survive and that they have the ability in a small setting, so that we can ensure that the major innovations to our starts with checking patients’ vitals to make sure all is well before moving on to change the patterns,” says group care model we make going forward are already tested and shown to lead to co-facilitator Maria Lopez-Boada, improvement in the four buckets of the quadruple aim,” says Jeff Panzer, MD, to health information that’s important to everyone in the group. LCSW, a Behavioral Health Consultant director for Quality and Innovation as well as clinical site leader for HHC- at HHC-Albany Park. Albany Park. This strategy is bearing fruit as we have already spread forms and processes across our clinics. BIENNIAL REPORT | 3 Awards & Honors | Quality care is part of our promise. We’re proud of awards and honors that recognize leaders from our clinics, board, and entire organization.

Care for immigrants earns We were rated on how well we Barbara Shaw Nurse understand the healthcare needs Practitioner Award HHC-Wilson of our service area, to our ability to provider Barbara Shaw received the meet those needs through quality 2018 State Award of Excellence for care, to after-hours staffing to Illinois from American Association strong financial management and of Nurse Practitioners for her work governance. with immigrants and refugees. In December, SMART Care school based health center Cheitali Bhansali honored with The Association is a national partners and supporters from Aramark, CVS Health, the ‘Golden Toothbrush’ Dentistry group of 248,000 licensed Nurse Ginn Group and Heartland Health Centers gathered in Washington, D.C. to celebrate the program’s successes and is one of the most valued services Practitioners in the U.S. Nurse advocate for greater support for the model. we and other FQHCs provide. That practitioners assess patients, order means our dental providers are and interpret diagnostic tests, D.C. symposium and Congressional in high demand and work hard to make diagnoses, and initiate and briefing on the SMART Care school Board Secretary Doris Gray was recognized by our state association as a board member meet the needs of the community. manage treatment plans, including of the year. based health model convened by prescribing medications. Ginn Group, CVS Health, Hispanic Erie Neighborhood House honored Heritage Foundation, and Aramark. dental directors from FQHCs across Shaw studied medical anthropology State association names Doris After just a year of getting care at our first clinic in Uptown, her the Chicago area, including our at the University of Chicago, but Gray ‘Board Member of the HHC partners with the Ginn Group doctor asked if she’d be interested Dental Director Cheitali Bhansali, rather than become an academic Year’ The Illinois Primary Healthcare to use SMART care at several school in being a consumer representative DMD at their annual gala luncheon Association named Doris Gray, our anthropologist, she chose to on the board, which she did in based clinics. Secretary, as Consumer Health with “Golden Toothbrush” awards. provide healthcare incorporating 2004. She’s been on the board ever Board Member of the Year for 2018. Perfect quality score… again a deeper understanding of the since, making her our longest- The Association is the statewide Heartland Health Centers achieved Erie Family Health influence of culture on health. serving member. Gray is dedicated Center honored organization for FQHCs, including another perfect quality score from to Heartland Health Centers and Dental Director After completing a Family Nurse Heartland and more than 40 other Cheitali Bhansali, FQHCs: “The way the economy is, the Health Resources Services Practitioner degree at Yale agencies that provide primary care DMD, with a Golden people need the type of services that Administration, HRSA, which Toothbrush Award at University, she worked at FQHCs to more than 1 million patients in Heartland Health Centers offers,” she oversees all FQHCs nationally. their annual luncheon. in Boston before moving to 400-plus locations statewide. says. “Because it’s a sliding- scale This is the second time in a row Chicago and eventually starting When Gray’s employer was fee and you get topnotch care.” that Heartland Health Centers with Heartland Health Centers. purchased by an out-of-state firm received a perfect rating on one of Shaw has cared for individuals and in 2003, she declined an offer School based clinics take these site visits, which take place families from all over the world. to relocate. Without access to center stage at DC SMART Care every three years. employer-provided insurance, Forum HHC-Sullivan High School she started looking for healthcare Relations Coordinator Javonte Inspectors evaluated Heartland alternatives, which led her to Barber and CEO Gwenn Rausch Health Centers in 19 areas, and Heartland Health Centers. were honored at a Washington, awarded 19 points out of 19.

4 | HEARTLAND HEALTH CENTERS Serving Communities | We serve our patients best by being part of our local communities and partnering with other institutions to bring health to our neighborhoods.

U.S. Sen. Dick Durbin, U.S. Rep. Jairo Lopez demon- Jan Schakowsky, state Rep. Robyn strated Latin American Gabel and other officials as well as “for 20 years, i did not get cuisine at his restaurant, partners from Get Covered Illinois Tortuga’s Latin Kitchen. look on as Director of Community any kind of heart diagnostic Engagement Dalia Galvan Morales reminds the community of the treatment... the affordable annual ACA application deadline. care act changed my life. i went online and got coverage in 20 minutes.” - jeremy wechsler, aca insuree

Crowds come out to HHC-Devon A Taste of Global Cuisine HHC for CityKey ID event More than was part of Swedish Covenant 200 CityKeys were distributed when Health’s Spring Into Health May 2019 HHC-Devon hosted a session in campaign to encourage community News conference reminds community of Get Covered Illinois deadline In December 2018, we partnered with August 2018 with City Clerk Anna members to take small steps toward Valencia and community groups. U.S. Rep. Jan Schakowsky and U.S. Sen. Dick Durbin to send a message about the open enrollment window for the healthy habits. . We held a joint news conference with elected officials and advocates from Everthrive, Get Covered People seeking IDs started lining Illinois, Shriver Center, Thresholds and other groups. up early in the morning. At one The campaign featured events focused point, the line stretched around the on fitness, nutrition, mind/body At the event, theater producer Jeremy Wechsler shared his story of shunning doctors out of fear they would find a block. Although the clerk’s office health and wellness including four initially thought they’d only be able pre-existing condition and deny him insurance: “For 20 years, I did not get any kind of heart diagnostic treatment,” cooking demonstrations co-facilitated to print 125 cards, in the end more Wechsler said. The Affordable Care Act changed his life, he added: “I went online and got coverage in 20 minutes.” by Heartland Health Centers staff and than 200 people obtained CityKey identification. local celebrity chefs. Roosevelt, Sullivan HS students learn medicine as clinic interns Providers at HHC-Albany Park, HHC-Lincoln The celebrity chefs included: Siyin Square, and HHC-Devon received help from a few good interns in summer 2018: rising seniors at Roosevelt and The Chicago CityKey is an optional, Duong, Chef Meelak Yousif, ChiChi Sullivan high schools. Yesenia Lagunas, Marisol Mendoza, and Aixa Quinto helped prepare rooms, shadow providers, valid, government-issued ID card offered to all Chicago residents and Vivian Ezeji, owners of Vee-Vee’s take inventory and take patients’ vital signs (with supervision). The paid internship was part of Chicago Public Schools’ regardless of age, insurance, African Restaurant, and Jairo Lopez, Career Technical Education, CTE. income, health, or immigration owner of Tortuga’s Latin Kitchen. Heartland Health Centers was already committed to providing comprehensive health service to students at Roosevelt status, according to the Clerk’s and Sullivan through health clinics at both schools, so inviting interns from those schools into the clinics was a natural office. It can serve as a Ventra and Chicago Public Library card, next step, according to Liz Lamere, nurse manager for our school-based health centers. and some businesses also offer discounts to CityKey card holders.

BIENNIAL REPORT | 5 Development | Individual contributions and sponsorships help underwrite dental care, social work, nursing care and language interpretation services–essential elements of Heartland Health Centers’ high-quality “healthcare from the heart.”

HHC Development board members, from left, Doug King, Luigi Randazzo, Gwenn Rausch, Janet Syverson, HHC-Sullivan School-Based Health Manager Sally Bleeks, Barbara Runyen, Henry Lotsof, Amanda Solon, and Donna Wiggs. Not pictured: Molly Bougearel, Emily Rivera spun the wheel for a chance to Tracy Callaway, Sharon Carter, Sandra Gaynor, Chris Haen, Matthew Katzfey, Darlene Pereda, Michael Rangel, win a bottle of wine at October 2018 gala. Christy Savellano, Candace Wendell All photos this page by Amber Danielle for Heartland Health Centers.

Gala draws 350 to support Ping pong with a purpose & access to primary care on a “Ride for Refugees” Recent city’s North Side Over 350 people years have seen Heartland Health attended Heartland Health Centers’ From left, board chair Phillip Dothard, Melanie Ginn, President and CEO of the Ginn Group, Mark Ishaug, CEO Centers’ Development Board plan of Thresholds, Cook County State’s Attorney Kim Foxx, and Heartland Health Centers CEO Gwenn Rausch. 3rd annual From the Heart Gala spring fun events to raise additional on Saturday, October 6 at Venue funds for our mission. We started West. Recognized at the event for with a night out at an art gallery their transformational leadership were: Cook County State’s Attorney in the West Loop in 2018, followed Kimberly M. Foxx; Melanie Ginn, this April by a table tennis President & CEO of the Ginn Group, competition at SPIN Chicago Ping High-school students at the benefit. and Mark Ishaug, CEO of Thresholds. Pong Bar in River North. Foxx spoke to her own personal We also received support in April transformation — from growing up when friends of the organization in Cabrini Green to becoming an decided to dedicate a long-distance elected official in Cook County. Noting bike ride to raising funds to pay her work is fundamentally about “insuring we live in healthy and safe for healthcare for refugees and communities,” she recognized the immigrants in our clinics. Thank essential need to guarantee primary you to all of our donors and care for all people. Thanks to the sustainers! incredible generosity of so many, we raised nearly $150,000 at the event.

6 | HEARTLAND HEALTH CENTERS heartland health centers by the numbers financials

2018 patient statistics financial results from FY 2018 FY 2017 July 1, 2016 to June 30, 2017 (FY17) and 26,102 Unique Patients July 1, 2017 to June 30, 2018 (FY18) in thousands

patients by patients by patients by patients by patient visits statement of financial position gender ethnicity insurance age by type Total Assets $20,241 $18,561 Total Liabilities $12,163 $11,212 Net Assets $8,078 $7,349

statement of operations Revenue $23,671 $18,891 57% 41% 52% 57% 57% Expenses $22,788 $18,521 Female Hispanic Medicaid 18-64 Years Primary Increase in Net Assets $883 $370 Care 43% 26% 32% 30% Male African Uninsured 4-17 Years 21% expenses American Behavioral Program Services $19,510 $15,781 Health 9% 8% Management and General $3,278 $2,739 17% Private 0-3 Years Total Expenses $22,788 $18,520 White Insurance 7% Pediatrics 4% revenues 9% 7% 65 Years and Patient Services $16,501 $11,549 Asian Medicare Older 7% Obstetrics Government $5,887 $5,254 7% Gynecology Contributions $300 $185 Private Foundations $983 $903 Other 90% 7% Total Revenue $23,671 $18,891 Fell below the Dental 100% threshold of the poverty 32% level 1% Best served in a Substance Use/ language other Opioid than English

BIENNIAL REPORT | 7 heartland health centers contributors

We gratefully recognize the Swedish Covenant Hospital Tom Marquardt & Don Kimpling Dr. Sarah Lovinger Michael Cygan Gloria Mejia support of our new and continuing Thresholds Patrick & Ann Kitchen Dr. Jay Mayefsky Dana Deane Laurel Miceli donors and sustainers from July 1, Trilogy Inc. Lab Corps John & Barbara Mayes Terrence Donovan Mike Mulvihill 2017 to June 30, 2019 Latkin Family Foundation Dr. Kristin Moore Brendan & Emily DuBois Asha Nathan $2,000 to $4,999 Foundations Leading Healthy Futures Dennis Nolan Eileen Durkin Karen O’Heath Advocate Illinois Masonic Medical Blowitz-Ridgeway Foundation Matt Logan Norwegian American Hospital Dr. Meghan Edmundson Sheila O’Neil Center Bresky Foundation Lurie Children’s Health Partners Peter Nowak Sandy Ellingwood Laurie Odell American Lung Association Colonel Stanley R. McNeil Foundation Diane MacDonald Oldcastle Architectural Megan Erskine Dr. Sonia Oyola Gary & Susan Balling Crown Family Philanthropies Pamela Maness Joe Osborne Diana Fabian Debra Pavick Scott Baum The Lloyd A. Fry Foundation Andrea Marquez Dr. Jeffrey Panzer Stephen Fatum Janine Perez Mary & Mark Bookman Illinois Community Health Fund Meridian Health Plan Jean & Harry Papagianis Dr. Scott Feldman Emily Pramik Molly Bougearel Robert R. McCormick Foundation Cubs Molina Healthcare of Illinois Patricia Parsons Benita Flack Luigi Randazzo David Campbell & Patricia Maunsell Care fund Thomas Nash Kristen & Richard Plocinik Roberto Flores Susan Rashid DeLauter Inc. Michael Reese Health Trust Eric & Kelly Rausch Larry Richman Dr. Lee Francis Emily Rivera Melanie Ginn North Suburban Healthcare Foundation Marvin Rudman Leslie Shad & Joe Brennan Nancy Freehafer Dustin Rosenfeld Genoa Healthcare Polk Bros. Foundation Melissa Sanko Ed Stellon Alice Geis Susan Smith Ross Peter & Anne Glaser Prince Charitable Trusts Thomas Serafine & Alexandra Holt Stifel Nicolaus Maxine Gere Brad Rozmarynowski Sharon Hayes The REAM Foundation Kimberly & Michael Smathers Mark & Joan Sukowicz Pamela Glaser Jose Sanchez Dr. Arthur Hoffman Service Club of Chicago Emily Tajudeen Elizabeth Tarlov Daniel Gorenz David Seglin Douglas King & Robert Dybas Share Our Strength Jonathan Trapp Turning Point Behavioral Health Care Jeff Greene Daniel Shaffer Dr. Henry Lotsof & Susan Phillips United Way of Metropolitan Chicago Donna Wiggs Center Samantha Handley Sara Shapiro Manske, Dieckmann, Thompson VNA Foundation Dr. Joe & Carol Valaitis Architects Will Heelan Sue Shimon $500 to $999 Tony Williams Individual & Corporate Donors Mutual of America Donald & Polly Heinrich Tori Simms Burim Bakalli Richard Wohlleber $100,000 & Above Pharmacy One Plus Kathleen Henrichs Amanda Solon Jennifer Bozarth Terri Worth Desiree & Mark Phillips Nancy Hitzschke Heidi & Teresa Spielmaker North Shore University HealthSystem Ellen Burke & Doug Miller RSM US Zach Hoffman Theresa Stevens CVS Health Dr. Bridget Buyea $125 to $499 Barbara Runyen & Ed Swierz Amin Hussain John & Dawn Syverson Nadine Caputo Shameem Abbasy $20,000 to $99,999 Rush University College of Nursing Infant Welfare Society of Chicago Jeff Tapper CommonWealth Purchasing Group Alan Lerner & Aviva Alter Heartland Alliance Mark Ishaug Patrick Thompson Letty Sargant & Mark Rinnan Meghan Baldwin Loyola University Andrew DePaul US Bank Jerry Isikoff Delamie Thompson Phillip Dothard Benevity Community Impact Fund Jennifer Vachon Dr. Preeti Jhaveri Diane Troyer $5,000 to $19,999 Jamie Ellingwood Mush Berman Barbara & Rodney Johnson Susan Virgilio & Scott Baehrend Dr. Shaheena Ahmed & Dr. Muhammed Dr. David Freedman & Dr. Audrey Dr. Cheitali Bhansali $1,000 to $1,999 Kenneth Jones Mary Visconti Mohiuddin Stillerman Robert Black Charles & Marlene Balling Kathy & Joseph Kerney Karen & Victor Vuckovic Blue Cross and Blue Shield of Illinois Robert Geiger Sarah Bleeks Kay Berkson & Sidney Hollander Judy Kestner Candace & John Wendell Dr. Laurie Carrier & Dr. Karim Dajani Gordon Mayer Communications John Bougearel Dr. Robert Burton & Dr. Julia Yen Suzanne Labelle Frank & Gail Williams Illinicare Health Plan Karla Heuer Myriam Bransfield Dr. Michael Curtis Mark Lageson Nicole Willis Daniel Lyons David Hollar Susan & Nick Bridge Evelyn J. Diaz & Joshua Walsman Cara Locklin Thomas Witt Madison Construction Dr. Tania Hossain Timothy Cahill Mary Dudek Dr. Robert Marshall & Margaret Loisel Kathleen Ziegler & Steve Venturino MSA Management LLC MaryKathryn Hurd Dr. Carol Childers Kelly Emery Douglas & Jessie Macdonald NextLevel Health Randy Johnson Violet Clark Marcie Hefler Paulette MacDonald Quest Diagnostics Joshua Karsh & Carolyn Shapiro Huell Collier Integrity Structural Sandra Manogura Richard & Gwenn Rausch Mike Kolodny William Cooper Eryn Jacobsen Maggie Marystone Janet Syverson & Sally Bleeks Kenneth Landau Edward Culp Dr. Marcia Katz & Dr. Michael Friedman Laura McAlpine Dr. Kathy Liu Jean Cunningham

8 | HEARTLAND HEALTH CENTERS heartland health centers people

Heartland Health Centers is Candace Wendell Tania Hossain MD HHC-Touhy Advisory Board Heidi Hortolaza-Alvear Nathaniel Ward governed by a Board of Directors Donna Wiggs Site Leader, HHC-Lakeview Ekram Abdullah Everthrive City Colleges of Chicago-Truman of community leaders and Diana Fabian FNP Iraqi Mutual Aid Society Marc Kaplan campus patients (as a Federally Qualified Administrative Leadership Site Leader, HHC-Wilson Uplift Community High School Maya Atassi HHC-Skokie Advisory Board Health Center, at least 51% of Gwenn Rausch Pam Maness FNP Syrian Community Network Lissie Mathew our governing board are active May Alimboyoguen Chief Executive Officer Site Leader, HHC-Trilogy Rachel Bowen Uplift Community High School patients). Our Development Board Oakton Community College Laurie Carrier MD Rogers Park Business Association Viviana Plover is dedicated to building community Chief Medical Officer Community Advisory Boards Community Resident Katrina Belogorsky support for our mission and Barbara Dever Skokie Public Library Letty Sargant HHC-Albany Park Advisory Board Chicago Park District Rachel Reichlin community advisory boards advise Chief Operating Officer Thomas Applegate Michael Reese Health Trust David Clough and partner with staff at specific Samay Gheewala North River Commission Skokie Health Department health centers. Randy Johnson Indo-American Center Katherine Robinson Chief Financial Officer Jenise Celestin Alternatives, Inc. Mark A. Collins Jim Ginderske Niles Township Board Susan Smith Ross Swedish Covenant Hospital Neighbors for a Healthy Rogers Park Jennifer Stewart Parent Representative Kavita D’Souza Phillip Dothard, Chair Director, Human Resources Victor Dufour Jokotade Greenberg Albany Park Community Center Apna Ghar Thomas M. Serafine, Vice Chair Nicole Willis One Hope United Director, Community Health Centers Rebecca Flattery HHC-Wilson Advisory Board Noy Frial-Lopez David R. Campbell, Treasurer Doris Gray Turning Point Denise Fuentes Trilogy, Inc. Heartland Health Centers board of Adejumoke Akinbusuyi Doris Gray, Secretary Director, Behavioral Health Services Emily Guido directors Christopher House Michelle Jordan Fahad Al-Nimah CEDA WIC John Blick Office of Cook County Commissioner Delamie Thompson Maria Kamenaki Larry Suffredin Ruth Barrera Director of Quality Rebecca Larsen Howard Area Community Center Business Partners-The Chamber for Uptown Diana Juarez Pemba Bayo Megan Erskine World Relief Rebecca Larsen Leslie Combs ELL Parent Center Roberto Flores Director, School-based and Oral Health Renee Lehocky World Relief Lawrence Hall Office of U.S. Rep. Jan Schakowsky Sara Manewith Darlene Godfrey Brittany Lee Ashley Marine JCFS Chicago Director, Population Health Ross Outten GirlForward Ronti Ghosh MaryKathryn Hurd Apna Ghar Sarah Rankin Amanda Solon The Friendship Center Megan Miller Matthew Katzfey Jokotade Greenberg Skokie/Morton Grove School Director, Development Rie Uchiyama Trilogy, Inc. District 69 Jerome Lucas CEDA WIC One Hope United Irma Rizzo Mark Schroeder Diane MacDonald Clinical Leadership Kaoru Watanabe Chicago Park District Erin Hantke Heartland Alliance North Shore University HealthSystem Patricia Parsons Jay Mayefsky MD Cambodian Association of Illinois Susana Salgado Medical Director, School Health Faith Harris Jim Szczepaniak Kristen Plocinik Centro Romero Services HHC-Lakeview Advisory Board Advocate Illinois Masonic Medical Niles Township High School Gwenn Rausch (Ex officio) Almaz Seyoume Center District 219 Cheitali Bhansali DMD Sandra Arellano Ethiopian Community Association Clinical Director, Oral Health Advocate Illinois Masonic Medical Tuyet Ngo Shelley Wax Development Board Rie Uchiyama Vietnamese Association of Illinois Skokie Health Department Jamie Ellingwood PA Center Matthew Katzfey, Chair CEDA WIC Clinical Director, Community Health Sara Barrera Tam Nguyen Devon Real Estate Board Sally Bleeks Centers Advocate Illinois Masonic Medical Joann Wrobel Chinese Mutual Aid Association CEDA WIC Mary Bookman Tracy Callaway Bridget Buyea MD Center San O Southeast Asian Center Peter Glaser Sharon Carter Medical Director, Women’s Health Robert Flinn HHC-Uplift Advisory Board Office of State Representative Gwenn Rausch Sandra Gaynor Melissa Sanko PA John Blick Jai Ramos Associate Director, Clinical Informatics EZRA Multi-Service Center Elizabeth Tarlov Chris Haen Business Partners-The Chamber for Jeff Panzer MD Chris Jessup Uptown Rebecca Rico Doug King Office of Alderman Peterson Garden Director, Quality & Innovation and Site Mary Pat Burgess Henry Lotsof Leader, HHC-Albany Park Elizabeth Rutha Chicago Department of Public Health Radhika Sharma-Gordon Darlene Pereda David Freedman MD Advocate Illinois Masonic Medical Apna Ghar Center Greg Carroll Luigi Randazzo Site Leader, HHC-Touhy Business Partners-The Chamber for Mary Dudek PA Oscar Zambrano Uptown Michael Rangel Advocate Illinois Masonic Medical Miranda Shumate Site Leader, HHC-Lincoln Square North Side Housing and Supportive Barbara Runyen Center Sherita Freeman Michael Curtis MD Uplift Community High School Services Christy Savellano Site Leader, HHC-Devon Greg Harris Kaoru Watanabe Janet Syverson State Representative Cambodian Association of Illinois heartland health centers locations

Specialty Integrated Care Dental Services Locations HHC-Hibbard Elementary School HHC-C4 Broadway 4930 N. Sawyer Ave. 5710 N. Broadway St. Chicago, IL 60625 Administrative Offices Chicago, IL 60660 (773) 336-6100 3048 N. Wilton Ave., 2nd floor (773) 728-1000 Chicago, IL 60657 HHC-Wilson Community Health (773) 296-7589 HHC-Trilogy Center 1400 W. Greenleaf Ave. 845 W. Wilson Ave. Visit online: Chicago, IL 60626 Chicago, IL 60640 heartlandhealthcenters.org (773) 508-6135 (773) 506-4283 Make an appointment: HHC-Thresholds HHC-Senn High School (773) 751-7800 4423 N. Ravenswood Ave. 5900 N. Glenwood Ave. Community Health Centers Chicago, IL 60640 Chicago, IL 60660 HHC-Albany Park (773) 432-6570 (773) 751-1860 3737 W. Lawrence Ave. School-Based Health Centers HHC-Roosevelt High School Chicago, IL 60625 HHC-Gale Elementary Community 3436 W. Wilson Ave. (773) 366-7777 Academy Chicago, IL 60625 HHC-Devon 1631 W Jonquil Ter. (773) 866-0818 1300 W. Devon Ave. Chicago, IL 60626 Chicago, IL 60660 (773) 366-7710 (773) 751-7850 HHC-Hibbard Elementary School HHC-Lakeview 4930 N. Sawyer Ave. 3048 N. Wilton Ave. Chicago, IL 60625 Chicago, IL 60657 (773) 336-6100 (773) 296-7580 HHC-Kilmer Elementary School HHC-Lincoln Square 6700 N. Greenview Ave. 2645 W. Lawrence Ave. Chicago, IL 60626 Chicago, IL 60625 (773) 366-7704 (773) 275-1680 HHC-Roosevelt High School HHC-Skokie 3436 W. Wilson Ave. 8320 Skokie Blvd. Chicago, IL 60625 Skokie, IL 60077 (773) 866-0818 (847) 410-6501 HHC-Senn High School HHC-Touhy 5900 N. Glenwood Ave. 2200 W. Touhy Ave. Chicago, IL 60660 Chicago, IL 60645 (773) 751-1860 (773) 751-1875 HHC-Sullivan High School HHC-Wilson 6631 N Bosworth Ave. 845 W. Wilson Ave. Chicago, IL 60626 Chicago, IL 60640 (773) 761-5035 (773) 506-4283 HHC-Uplift Community High School 900 W. Wilson Ave. Chicago, IL 60640 (773) 534-2850