Medical Interpreters of the North Shore ([email protected])
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Celebrating 25 Years of Service to InterpretersWorldwide. Join us. Become an active member. Together we can do much more in the next 25 years... Together we will reap the benefits, and our patients will get equitable language access at all points of service, in all hospitals, for all languages, and at all times. THAT IS OUR DREAM. DREAMS DO COME TRUE. WELCOME MESSAGE 2011 CONFERENCE THEME Dear conference participants, It is an honor and a privilege for me to CLIENT EDUCATION welcome you to the conference that Everyone's Responsibility celebrates the 25th anniversary of IMIA, it is more than just an anniversary, it is a We encourage innovative ideas for presentations and magnificent opportunity to look back and activities that support the theme of the year. The format of celebrate our accomplishments as well as to continue to work towards our the conference is grounded in professional networking and unification of efforts for what remains to be done. The field workshop sessions that maximize audience participation, of medical interpreting has drastically changed in the last complemented by plenary sessions on key professional few years thanks to the diligent efforts of volunteers within issues. IMIA provides the forum for new and well IMIA and the many other organizations that like us, have established experts in the field to develop their work side by been working towards the professionalization and recognition of medical interpreters through the creation and side. This conference seeks to facilitate learning as an dissemination of Standards of Practice and policies, the ongoing, dynamic and social process, and strives to offer development of training programs, the creation of two engaging sessions in which diverse participants can form national certification programs for medical interpreters, bonds, participate as learners and teachers, and feel integral active advocacy for language access and accreditation as to the learning process. We believe presenters should make well as the continuous commitment to reduce disparities for content relevant and meaningful, and offer ways to process linguistic minorities. information through dialogue, reflection, and application. 2011 has been a year of outstanding growth for IMIA, our Chapter initiative is now active at the City, State, Regional 2011 THEMATIC QUESTIONS and International level, this growth made possible for the IMIA to project its Mission beyond our local borders, IMIA has become the international leader on medical interpreting Who are the clients in our client education? Patients? providing guidance to interpreters through sharing of Providers? Staff? Administration? Public at large? information, mentoring and inclusive participation. This year’s theme is “Client Education - Everyone's How can we educate clients on the importance of Responsibility”, research has demonstrated the substantial language services quality, training, competence? impact of client education on interpreting quality and on the recognition of interpreters as professionals; communication How aware are language minority patients of the risks of and proper understanding of the interpreting profession by not working with credentialed interpreters? clients is essential to the advancement of the profession. The conference has the participation of outstanding speakers; the panels, workshops and plenary sessions have been carefully How can we increase awareness to all stakeholders of a selected to make this conference a platform for newly professionalized field? brainstorming, learning and decision making on the medical interpreting field. Who’s responsibility is it to educate consumers of the technical nature of medical interpreting? I would like to remember our Japan members, colleagues and all those that suffered as a consequence to the natural disaster earlier this year; our IMIA Japan Chapter What are some of the best practices in client education? Representative, Ms. Kazumi Takesako, volunteered as an interpreter as well as to organize assistance through JAMI and the IMIA Disaster Relief effort. IMIA continues to be a leader in relief efforts through our Disaster Relief Database. IMIA CONFERENCE MISSION I would like to thank all our speakers, sponsors and The overriding mission of the conference is to offer volunteers for making this event possible. I invite you to take the opportunity to visit our booth and register in one of opportunities to develop the knowledge, wisdom, and our committees, with your participation, you will make a practices of all through educational and cultural events and difference. to promote participation in networking and leadership opportunities, to advance individuals, the profession, and I wish all attendees a successful conference. improve quality in medical interpreting services. Sincerely, YOU ARE AN INTEGRAL PART OF THIS EFFORT. Lola Bendana. IMIA President STAY CONNECTED. - 1 - SPONSORS AT THE 2011 CONFERENCE FLAGSHIP PLUS SPONSORS Medical Interpreters of The North Shore ([email protected]) FLAGSHIP SPONSORS Language Line Services (http://www.languageline.com/) PLATINUM SPONSORS Pacific Interpreters (http://www.pacificinterpreters.com/) SILVER SPONSORS CCCS, Inc. Embracing Culture. (http://cccsorg.com/) Culture InSight at HPHC Foundation (https://www.harvardpilgrim.org/) VRI Direct (https://vridirect.com/) BRONZE SPONSORS Boston University Center for Professional Education (http://www.bu.edu/professional/N031) BLUE SPONSORS Ad Astra, Inc. (http://ad-astrainc.com/) Catholic Charities Community Interpreter Services (http://www.ccab.org/) ESL Rules, LLC (http://www.eslrules.com) Horton Interpreting Services, Inc. (http://www.language-link.com/) International Language Services, Inc. (http://www.ilschicago.com/) InTrans Book Service, Inc. (http://intransbooks.com/) Language Testing International, Inc. (http://www.languagetesting.com/) National Board for Certification of Medical Interpreters (NBCMI) (http://www.certifiedmedicalinterpreters.org/) Partners Interpreting (http://www.partnersinterpreting.com/) GREEN SPONSORS National Center for Interpretation, University of Arizona (http://nci.arizona.edu/) - 2 - HOSPITAL SPONSORS FOR THE 2011 CONFERENCE IMIA would like to thank the following hospitals that we know of that paid for their interpreters' registration fees so that they could attend the conference. Their support is at the heart of promoting the profession, and their leadership has made a huge difference. Beth Israel Deaconess Medical Center Boston, MA Boston Medical Center Boston, MA Brigham & Women's Hospital Boston, MA Cape Cod Healthcare Hyannis, MA Carney Hospital Dorchester, MA Children's Medical Center Dallas, TX Dartmouth Hitchcock Medical Center Lebanon, NH Duke University Medical Center Durham, NC Fallon Clinic Worcester, MA Faulkner Hospital Jamaica Plain, MA Good Samaritan Medical Center Brockton, MA Harvard Vanguard Medical Association Quincy, MA Lawrence General Hospital Lawrence, MA Mayo Clinic Rochester, MN Mass General Hospital Boston, MA Milford Regional Medical Center Milford, MA Nemours/A.I. duPont Hospital for Children Wilmington, DE North Shore Medical Center Lynn, MA Norwood Hospital Norwood, MA The Ohio State University Medical Center Columbus, OH Robert Wood Johnson Medical School Piscataway, NJ Sister of Providence Health System Springfield, MA SSTAR Family Health Care Center Fall River, MA Saint Anne's Hospital Fall River, MA St. Elizabeth's Medical Center Brighton, MA St. Jude Children's Research Hospital Memphis, TN St. Luke's-Roosevelt Hospital New York, NY St. Mary's Health System Lewiston, ME St. Vincent Hospital Indianapolis, IN St. Vincent Hospital Worcester, MA Steward Health Care Dedham, MA Tufts Medical Center Boston, MA University of Maryland Medical Center Baltimore, MD Wheaton Franciscan Healthcare Glendale, WI - 3 - 2011 CONFERENCE SCHEDULE-AT-A-GLANCE Friday, Sept. 30 Friday Meetings Saturday, Oct. 1 Sunday, Oct. 2 8am - 9am Friday's meetings will be held 7:30am - 9am 8am - 9am Registration (Breakfast in Rooms 214 & 217 as noted Registration & Breakfast Registration & Breakfast not included - Cafeteria open) below, and will run in Lobby in Lobby concurrently with the Pre- 8am - 12pm Conference Workshops 8am - 9am 8am - 9am Medical Terminology Boot Camp Poster Presentations Poster Presentations (Section 1) Room 214 Presented by Marlene V. Obermeyer, Committee Orientation 8:45am - 9am MA, RN in the Rotunda Meetings Certification Implementation (Open to all attendees) Keynote Speaker Louis F. Provenzano, Jr., LLS CEO In the Amphitheater 9am-10am Public Relations 9am - 12pm 10am-11am Membership 9am - 10:15am 9am - 10:15am Morning Pre-Conference Session Expert Plenary Panel - Client Expert Plenary Panel – in the Pechet Room 11am-12pm eNews Education Certification Implementation - - - 12pm-1pm lunch break In the Amphitheater In the Amphitheater Language Access and the Law 1pm-2pm Education Presented by David Hunt 2pm-3pm Ethics 10:15am - 10:30am 10:15am - 10:30am Exhibitors/BREAK Exhibitors/BREAK 3pm-4pm Advocacy Forum 10:30am – 11:00am 10:30am - 12pm Room 217 Welcome Speaker Status of the Profession, Stakeholder Annual Meetings Marion Boers, FIT President Raffle and Awards In the Amphitheater 9am-10am COIA 11am- 12pm Keynote Speaker 10am-11am Trainers Division 12:15pm - 2:15pm Yvonne Oswald Afternoon Pre-Conference Session 11am-12pm Portuguese Division Every Word Has Power in the Pechet Room In the Amphitheater 12pm-1pm State Reps Division - - - Sight Translation - Practicing the 1pm-2pm IMIA Advisory Board Basic Skills