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The official magazine of the Operators Association

winter 2012

Birmingham: investing in the region's global gateway

Policy Features News Sustainable Aviation House of : extension, new ATC tower opens £11m terminal investment Commons Reception : £15m upgrade Real-Time Unified Communications The AOA at the Transport Select Committee New technology: Self-service bag drop Newcastle International’s new Operations Director Green Apple Awards for Environmental Best Practice

Retail Champions and Champion of Champions 2012 for our work to develop energy modelling and sustainability assessment as applied to our development at .

WDFG 301x251 GAA2012 ADVERT.indd 1 11/12/2012 10:35 p.3 www.aoa.org.uk The Airport Operator winter 2012

Ed Anderson, Chairman, Airport Operators Association

The official magazine of the Airport Operators Association Chairman’s Introduction Airport Operators’ Association

3 Birdcage Walk Welcome to this edition of declared its opposition to any London the Airport Operator. As we new runways at Heathrow, SW1H 9JJ reach the end of another busy Gatwick and Stansted. Tel: 020 7799 3171 year, it is a time to reflect on the Fax: 020 7340 0999 events of the past 12 months. We have continued to work www.aoa.org.uk closely with our partners The year has seen another in the Sustainable Aviation change of Secretary of State coalition and we welcomed the (the 6th since I became publication of their Roadmap Chairman in 2006) and a new on emissions in March, which Minister for Aviation, Simon demonstrated that the industry Burns MP, who we were pleased can grow substantially in the to welcome to our Annual coming years with no significant The Airport Operator is produced Conference in October. The increase in emissions. We look by PPS Publications Ltd. Government published its draft forward to the publication of Aviation Policy Framework, SA’s Roadmap on noise next Daniel Coleman which prompted AOA to prepare year. We also played a leading Publisher our own policy document role in the campaign on Air Ross Falconer outlining our proposals on the Passenger Duty mounted by Editor contents of a truly integrated the coalition, A Fair Tax on aviation policy. We presented Flying. This resulted in MPs Amy Hanna this document formally to the receiving some 200,000 emails Assistant Editor Minister for Aviation last month. from members of the public Instead of the call for evidence Richard Jende demanding a change of policy Head Designer on hub capacity, which had on APD. We are arguing for been expected, the Government HM Treasury to conduct a Victoria Wilkinson set up the Davies Commission study of the wider economic Designer to consider airport capacity impact of APD and, in the generally. It will produce an meantime, for there to be no James Nixon interim report next year with a PPS Publication & further increases in the tax. Exhibition Manager final report in mid-2015. AOA has Despite this public pressure welcomed the establishment of the Chancellor confirmed in Paul J. Hogan the Commission; urged that it the recent Autumn Statement Managing Director press on with its work with all that next April would see haste; and pressed the major further increases in the already

political parties to commit to eye-wateringly high levels of PPS Publications Ltd 3a Gatwick Metro Centre acting upon its findings. Next APD, in line with inflation. We Balcombe Road year will also see the publication will continue to campaign Horley, Surrey of the final Aviation Policy strongly on this matter. RH6 9GA Framework, which will then form a backcloth for the work Despite all the delays in the Tel: 01293 783851 of the Davies Commission. formulation of government Fax: 01293 782959 Email: [email protected] The end result of all this is that policy on aviation, 2012 can be profile with policy makers; I wish all our airport we may finally have a position regarded a successful year for and the national debate has members and associates www.pps-publications.com on airport capacity for a new aviation and for the AOA. The moved on from questioning best wishes for the Government to take forward industry bodies have worked the benefits of aviation to Christmas season and the ©PPS Publications Ltd 2012 in 2015, more than five years more closely together than ever considering instead where hope that 2013 may be after the current Government before; the AOA has a higher growth should take place. successful for you all. Please ensure all press releases are sent to PPS Publications directly, not to AOA head office.

Cover photo: Birmingham Airport Photo Blog p.4 The Airport Operator www.aoa.org.uk winter 2012

Fitzpatrick MP, Shadow Minister SUSTAINABLE for Aviation, and Matt Gorman, Chair of Sustainable Aviation, the reception allowed delegates AVIATION HOUSE to come together to talk about the progress that has been made OF COMMONS over the past 12 months, and plan for the future in tackling the RECEPTION challenges of ensuring cleaner, quieter and smarter flying.

Shadow Aviation More than 100 MPs, Peers Parliamentary reception. After Mark Field MP had Minister Jim and industry stakeholders welcomed the attendees to the Fitzpatrick MP addresses the packed onto the House of Sponsored by Mark Field, House of Commons and made reception. Commons Terrace in early Conservative MP for Cities a passionate argument in favour December for the latest of London and Westminster, of the reception being made an Sustainable Aviation (SA) and addressed by both Jim annual event, Matt Gorman spoke which is due to be published decision-makers and spread the about the recent activities of SA. in March 2013. This map will message that the sector This primarily focused on last address how the aviation sector is taking important and positive March’s launch of the SA CO2 can grow without massively steps to promoting “cleaner, Roadmap, an impressive piece of increasing noise contours around quieter and smarter” travelling. work which demonstrates that UK airports. The map will be He said that the industry has UK aviation can accommodate launched at a separate event in a tremendous story to tell in substantial growth to 2050 the House of Commons in March. terms of its coming together without a large increase in to address this increasingly absolute CO2 emissions (whilst Jim Fitzpatrick MP then took to important issue, and that it is also supporting the reduction the stage and gave a barnstorming the duty of everyone – from of net CO2 emissions to speech in which he paid tribute airlines to airports – to promote

More than 100 50% of 2005 levels through to SA. He said that sustainability this achievement as loudly and parliamentarians and internationally agreed carbon is an issue around which the as passionately as possible. If it stakeholders attended the trading). Matt also touched upon whole aviation industry can failed to do so, he warned, its SA Reception in the House of Commons in December. the forthcoming publication unite, and urged delegates to get enemies would not hesitate to of a separate Noise Roadmap, behind its efforts to engage with take advantage in undermining it.

THE AOA AT THE TRANSPORT SELECT COMMITTEE

By Darren Caplan, Chief Executive of the AOA

As many of you will know, Airport and Peel Airports and Peel, who all agreed that AOA Chief Executive the House of Commons respectively. APD was the number one Darren Caplan giving evidence to the Transport Transport Select Committee has obstacle to higher growth and Select Committee. been holding a number of The occasion gave me a great passenger numbers at their evidence sessions as part of its opportunity to place on the respective airports. This is a current inquiry into the parliamentary record our message which the Committee Government’s aviation policy. position on a range of issues heard time and time again The AOA was asked to provide related to current aviation from both airports and airlines evidence as part of this process. policy, from Air Passenger over the course of its evidence Never one to miss an Duty (APD) to point-to-point sessions, and it’s great to see opportunity to put across the and hub connectivity. the industry speaking with one views of our members to key voice on this issue. Let’s hope national decision makers, I On APD, I told the Committee that this unity is rewarded with dutifully went along to that putting an end to increases a favourable chapter on APD Westminster’s Portcullis House in the tax would represent the in the Committee’s report! on 10 December to give “single biggest thing” that the should be lobbying us to deliver opportunity to give evidence evidence, appearing alongside Government could do to help On overall policy, I suggested the connectivity that they need in front of the Committee, and Derek Provan, Graeme Mason UK airports. I was joined in this that rather than the aviation to create jobs and growth! I look forward to reading the and Craig Richmond from argument by the representatives sector lobbying politicians, the report when it is published in Airport, Newcastle from Aberdeen, Newcastle Government and policy makers Overall, I was grateful for the late February or early March. aoa is pleased to work with its corporate and silver sponsors Corporate sponsors

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AOA AOA calendar Annual of events 2013 26 February...... Scotland Regional Roundtable, * Dinner 5 March...... AOA Annual Dinner Mid-April (tbc)...... Environment Conference 01 2013 13-14 May...... Security Conference 25-26 June ...... Operations & Safety Conference The ‘black tie’ event Series ‘Not Going Out’, 4 June ...... Chairman’s Lunch (Corporates only) Next year’s is the largest annual will provide the after prestigious AOA aviation dinner in . dinner entertainment. 18 June ...... Summer Reception in Westminster Regarded as one of the 11 October ...... North West Regional Roundtable, * Annual Dinner principal events on the With places always in high takes place on aviation calendar, it is demand, early reservation is 21-22 October ...... AOA Annual Conference & Exhibition again expected to attract essential for those wishing Tuesday 5 March around 1,000 guests, to attend. AOA Members 15 November ...... Midlands Regional Roundtable, Birmingham * 2013. The venue, covering the that would like to book a November (tbc)...... event (tbc) entire spectrum of the table or seat should contact once again, is the aviation industry. Rachel Dorban at 12 December ...... AOA Christmas Drinks (tbc) [email protected] renowned Grosvenor 16 December ...... Corporate & Silver Sponsors Lunch * Tim Vine, most recently for further details and House Hotel. seen in the BBC booking forms. * Corporate and Silver Sponsors only

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Switch on to the airport specialists: Proven in some of the world’s busiest airports Integrated airside and landside systems t 020 3170 7605 e [email protected] w www.inviron.co.uk bringing environments to life Part of the Imtech Group p.8 The Airport Operator www.aoa.org.uk winter 2012 THE AOA IN BRUSSELS The AOA visited Brussels in late November with members including Bristol, Heathrow and Manchester Airports Group to meet with EU politicians and stakeholders. The primary focus of the visit was to learn more about how the institutions of the EU function and liaise with each other, but we also used the occasion to talk extensively about the Airports Package, which is currently making its way through the EU

legislative process. 02

The main elements of the increased at larger airports • Existing legislation will by-airport basis on the use other airlines to use them. Airports Package are in order to give airlines a be updated in line with of slots, to ensure airlines primarily concerned with greater choice of ground- technological developments make best use of the Together with ACI EUROPE – ground-handling, noise and handling companies. to make it easier for slots they are allocated. the sister trade organisation in airport slots. This is what the authorities to phase-out Brussels – we have been broadly Package has to say about • National governments the noisiest aircraft. • Secondary trading of slots supportive of the measures all three: will be able to protect would be formally permitted, on balance, believing that the working conditions • Addressing noise at airports enabling airlines to sell both airports and passengers Ground-handling of ground-handling staff to protect local residents will slots they cannot use to would gain from some of • Airports could have a when an airline chooses need to be done effectively, other airlines than can. the reforms put forward. stronger role in coordinating a new provider or during in line with international ground-handling operations a transfer of ownership. guidelines set by UN • A fine could be applied to Ground-handling carried out by different body, the International Civil those airlines that do not However, one third of the service providers in order Noise Aviation Organisation (ICAO). use their slots responsibly Package is currently in huge to improve quality. • There will be more or efficiently, or hand danger of being rejected transparency in the process Slots their unwanted slots following the surprise decision • The number of service of setting noise-related • Stricter conditions could back to the independent by German and Austrian MEPs providers would be restrictions at airports. be applied on an airport- coordinator in time for on the European Parliament’s

01 03

01 02 03 AOA Chief Executive Darren Caplan One-third of the Package is currently in The European Parliament (both the Transport pictured with Jacqueline Foster huge danger of being rejected following the Committee and the Plenary) did manage to MEP and Philip Bradbourn MEP. surprise decision by German and Austrian reach an agreement on the proposals related MEPs on the European Parliament’s Transport to slots and noise. As a result, the Council Committee to vote against the ground- of the European Union will now be asked to handling proposals, on the basis that further agree to the legislative text which was passed liberalisation represents an assault on jobs. by the Parliament and, once this has taken place, the process will come to an end. p.9 www.aoa.org.uk The Airport Operator winter 2012

Transport Committee to vote that the Committee will now against the ground-handling have to restart negotiations proposals, on the basis afresh and try to come to that further liberalisation some sort of consensus that represents an assault on jobs. its members can live with. Following this major setback, a separate vote was held, on Slots and Noise 12 December, in the Plenary Whilst all this was taking place, of the European Parliament – the European Parliament (both essentially, a meeting of the the Transport Committee and whole Parliament – to see if the Plenary) did manage to agreement could be reached reach an agreement on the on the proposals there. This proposals related to slots and was also lost. At the Plenary, noise. As a result, the Council a decision was taken to refer of the European Union will the Package back to the now be asked to agree to the Transport Committee, meaning legislative text which was

06

passed by the Parliament and, – if MEPs finally reject the how the day progressed. We once this has taken place, the ground-handling proposal. had a fascinating meeting process will come to an end. Should this happen, current with Emmanuelle Maire, Head The proposals will then enter EU rules for airport slots, of the Internal Market and into law. It should, however, noise, and ground-handling Airports Unit in the European be noted that Siim Kallas, would remain unchanged in Commission, primarily about European Commission Vice- the short to medium-term. the Airports Package, and also President and Commissioner attended an evening Reception, for Transport, has threatened Brussels meetings hosted by Jacqueline Foster to withdraw the entire Package In terms of the trip to Brussels, MEP, Member for the North- 04 – that is, all three proposals the AOA was delighted with West region and Conservative Spokesperson for Transport in the European Parliament, on aviation issues in general. We agreed to work with Jacqueline, and other UK MEPs with a strong interest in aviation, such as Philip Bradbourn, member of the Transport Committee and author of a recent report on UK point-to- point airports, on areas such as Air Passenger Duty (APD) and connectivity at UK airports in the coming months. The AOA would like to organise these trips on an annual basis, subject to demand, so for more information or to register your interest in attending subsequent trips, please contact AOA Public Affairs and PR Manager, Tim Alderslade, via tim.alderslade@ 05 aoa.org.uk or 020 740 0992.

04 05 06 At the Plenary, a decision was taken to On balance, AOA has been broadly Under the proposals on noise refer the Package back to the Transport supportive of the measures on slots, contained within the Airports Package, Committee, meaning that the Committee believing that both airports and there will be more transparency will now have to restart negotiations passengers would gain from some in the process of setting noise- from afresh and try to come to some sort of the reforms put forward. related restrictions at airports. of consensus its members can live with. p.10 The Airport Operator www.aoa.org.uk winter 2012 Birmingham runway extension to enhance connectivity and capacity Birmingham Airport has a dynamic growth strategy. The significant investment in the airport’s infrastructure continues, with the runway extension development underway, alongside fit-out of the new tower. Paul Kehoe, CEO, and Will Heynes, Development Director, outlined the airport’s 01 ambitious plans to Ross Falconer.

Birmingham Airport has indicative of its position at the enjoyed sustainable centre of UK manufacturing. growth in passenger numbers throughout 2012. Figures for The City of Birmingham is August show a notable home to more than 42,000 increase of +9% to more than companies, including 900 one million passengers; it was international businesses, and a growth rate higher than any is at the centre of a £94 billion other UK airport and regional economy. The airport demonstrates strong demand itself is an engine of economic to fly from Birmingham. The development and has the airport will handle over nine potential to further increase million passengers this year. economic activity by providing Significant success has been services to new markets. seen in the scheduled market, Indeed, Kehoe explained in which airlines such as that there is overwhelming have shown demand for extra capacity from double-digit growth. Lufthansa companies including Jaguar currently serves five Land Rover, JCB, Shanghai destinations in Germany from Automotive and Rolls-Royce. 02 Birmingham, the most recent being , which was Birmingham Airport clearly launched in June. Kehoe has an important role to play in has been invested in the airport and we’ve invested very wisely. improved passenger flows,” explained that the proportion future UK airport strategy, and over the past ten years, and a We built the International Pier commented Kehoe. “Combining of business traffic from its infrastructure investments further £100 million is committed to replace our old pier, and we the two terminals has given Birmingham has increased put it in a strong position to to future development plans. also merged the two terminals us enormous flexibility. It has from 20% to 27%, which is capitalise on this. £260 million “We’re repositioning ourselves into one facility, which has also means all passengers are

01 02 Birmingham Airport CEO Paul Kehoe explained that the airport’s The 405m runway extension is scheduled Control Centre combines the separate control centres of its engineering, to open in early 2014 and will increase , terminal management, security and airfield operations. the runway length to 3,003m. p.11 www.aoa.org.uk The Airport Operator winter 2012

to 3,003m. Importantly, this will enable aircraft to take off with more fuel and fly direct to destinations that are currently World Duty Free Group out of reach, such as China, South America, South Africa wins Green Apple and the west coast of the US. Environment Award 2012 03 Kehoe explained: “The strong economic profile of the Midlands World Duty Free Group has won a Green Apple Award for its pioneering means that businesses are development of an energy assessment model for concession based crying out for direct connectivity retail organisations. The company is committed to making its stores from their local airport, so it more energy efficient, and has developed a unique new model for makes no sense that 3.3 million assessing energy consumption in these kinds of stores, from the passengers from the West design stage, right through to post occupancy and store operation. Midlands last year flew from airports in the South East.” The case study used for the Green Apple Awards was World Duty Free Group’s walkthrough tax and duty free store at Birmingham Another important factor for Airport. The project, framed around the energy efficiency of the the airport is High Speed Rail, mechanical and electrical systems, over achieved its objectives. exposed to the same retail offer, estimated to cost £33 million, which will make flying from The 2,100sqm space was 54% more energy efficient than the which has had the effect of which will be wholly funded Birmingham easier than ever previous store and will save £27,000 per year in energy costs. increasing retail sales by +20%.” by the Airport Company. The for millions of passengers. 405m extension – scheduled Ultimately, the airport will be Andy Smith, Senior Construction and Design Manager at World Duty Runway extension to open in early 2014 – will within an hour of 50% of the Free Group, said: “Working in collaboration and partnership with The runway extension works are increase the runway length UK population; journey times to Birmingham Airport was key to the success of this project because, as the West London Interchange concessionaires, we have little influence or control over the base building station will be just 31 minutes. provisions. There was a real willingness from the airport team to work 04 “HS2 is not just about connection with us to achieve a single goal of a more energy efficient store. The final between Birmingham and result is a cool, bold, bright store environment which is a welcoming, London, it’s a high-speed comfortable and efficient space for customers and staff alike.” for the country. Not only will we be just 31 minutes Richard Gill, Head of Market Development at Birmingham Airport, from London, we’ll also be only added: “World Duty Free Group has unrivalled expertise in travel 45 minutes from and retail and we had confidence in their ability to deliver this more Edinburgh,” commented Kehoe. sustainable model of operation. For us, this project represented a positive move towards reduction in overall energy consumption and Current spare capacity means a clear contribution to our carbon reduction commitments.” Birmingham Airport could accommodate a doubling of passenger numbers to 18 million today, while the runway extension will allow it to handle 36 million in future years.

“There is route opportunity out there. One of the games we can’t play at the moment is ultra long- haul, but the runway extension gives us the opportunity of adding about 2,000 nautical miles. From Birmingham, that takes you just about everywhere you need to go – Tokyo, , Shanghai, Hong Kong, Bangkok and Singapore will all come within reach,” said Kehoe. “We are mainly looking eastbound, Richard Gill, Head of Market Development at Birmingham Airport: “World as that’s where we are seeing Duty Free Group has unrivalled expertise in travel retail and we had confidence the growth and the demand. in their ability to deliver this more sustainable model of operation.”

03 04 Birmingham Airport Development Construction of the new £10 million Air Director Will Heynes: “In 18 months time Traffic Control tower is complete, and the we will have a completely refurbished two-year project is now in its final phase, airfield, a 3,003m runway, with the with work underway on installing state- capability of adding more on to that, of-the-art specialist avionics equipment. and a completely new suite of ATC facilities and navigation aids.” p.12 The Airport Operator www.aoa.org.uk winter 2012

We’d also ideally like a Chicago became ‘sister airports’ to timeframes of the projects. 05 service; there is significant formalise a working relationship. Heynes explained: “The way trade between the two cities we’ve designed the scheme is and Chicago has phenomenal The runway extension is being that the A45 works are outside connections.” In addition, the undertaken in conjunction with the airfield boundary. This work two cities are twinned, and in the A45 Transport Corridor will take place between now August, Birmingham Airport and Improvement Scheme due and next June, and will have Chicago O’Hare International to the close proximity and a very limited impact on the airport. All of that work will take place without impacting on the day-to-day operation of the airfield, other than limitations Safeskys accredited on the ILS systems, which will as an ANSP have to be reduced in capability to allow the contractor to Formed in 1993, Safeskys, the world’s largest provider of Airport Bird build closer and closer to Control Services, has now been accredited by the UK CAA as an Air the existing pavement.” Navigation Service Provider (ANSP). Safeskys is the only privately owned ANSP in the UK, and with this enhanced status is looking forward to a A period of night-time closures programme of expansion. Safeskys is now able to offer UK airports turnkey will take place next winter, with Air Traffic Control services at prices which other ANSPs cannot match, and the runway closed for five nights suggests that Commercial Directors should compare Safeskys costs with per week from 23:00 to 06:00, other providers. All Safeskys services are regulated by the CAA Safety while the runway is resurfaced. Regulation Group. With almost 20 years of experience in the provision “In 18 months time we will have of Air Traffic Control and Bird Control Services to 68 European airports, a completely refurbished airfield, Safeskys is an acknowledged expert in these fields and is able to offer: a 3,003m runway, with the capability of adding more on to • Air Traffic Control Services: Provision of Air Traffic Control Officers; that, and a completely new suite of ATC facilities and navigation • Air Traffic Control Engineering Services; aids,” commented Heynes.

• Bird Control Training for OPS/Rescue & Fire Fighting Services staff: Safeskys can train staff at your airport or in its college on two-day specialist courses; Express • ICAO 13km bird hazard surveys: Initial surveys and lane kiosks annual checks of all sites which attract birds. Safeskys can propose measures to remove attractants; arrive at

• Set up of a Bird Control Unit (BCU): Safeskys can Birmingham set up a dedicated BCU on your airport and manage your bird control effectively using local staff. Airport

Birmingham is introducing an express lane for its Birmingham Airport has chosen passengers to improve efficiency and Protouch’s Xen X6 kiosks to take advantage of a premium express save time, using Protouch kiosks. lane and priority processing. The international airport, which sees nine million travellers pass through every year, has chosen Protouch’s Xen X6 kiosks to take advantage of a premium express lane and priority processing.

With locations across the world that passengers can fly off to including Dubai, , and Frankfurt, its new kiosk features a 19-inch touch screen, chip and pin, coin and note acceptor, change dispenser and receipt printer with a branded laminate.

The units will give passengers the choice whether to be processed as normal or to buy a priority pass from the kiosk.

Tom Quarry, Protouch’s Managing Director, said: “We are really excited to be involved in Birmingham Airport’s express lane introduction. It is great to see our touch screen kiosks working so well within the project by improving the airport’s operations and enhancing its passengers’ experience.”

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06 new electronic flight strip model. We’ve also got a brand VolkerFitzpatrick Colas new radar that will come into operation in the early part of Joint Venture 2013. When those two things are combined, we’ll have one of the most modern ATC facilities in the country,” said Heynes.

In another significant development, Monarch Aircraft Engineering is to build a state- of-the-art maintenance facility at Birmingham Airport. The 110,000 sq ft facility will be operational by the end of 2013, creating up to 300 jobs for the region. Air Traffic Control tower with real-time information and Heynes explained that the Birmingham Airport’s 405m operational runway extension is being Construction of the new £10 functionality. The stunning airport was able to demonstrate constructed by the VolkerFitzpatrick Colas Joint Venture. million Air Traffic Control new facility stands 33m high, the ability to procure a hangar tower is complete, and the providing a better view across for Monarch at a lower cost Birmingham Airport’s 405m operational runway extension is being two-year project is now in its the airfield, as well as allowing than perhaps anywhere else in constructed by the VolkerFitzpatrick Colas Joint Venture, which is also final phase. Work is underway air traffic controllers to see the the country. “That commercial building the adjacent improvement project for Birmingham City on installing state-of-the-art end of the extended runway. advantage we’ve been able to Council and Metropolitan Borough Council. The two schemes are specialist avionics equipment. generate will then impact on being run as one construction contract to generate savings that make both Heynes explained that the “The new ATC tower is an our ability to grow our business, projects more cost efficient, and because the road diversion creates the land fit-out means the tower will incredibly cost-effective project. because having a long-term for the runway extension, so is right on the critical path of the airport job. boast cutting-edge radar The total cost is £10 million – £5 maintenance base of that and navigation equipment, million on the building itself scale and importance is vital “We didn’t want to pay two sets of overheads, prelims, management and including a completely digital and another £5 million on the to our market,” he added. design costs in order to price the jobs,” explained Birmingham Airport environment for controllers, latest state-of-the-art operating Development Director Will Heynes. “And there were clear programme enhancing the ATC system environment, including the Environmental commitment linkages. You could see the relationship of the road and the airfield would Birmingham Airport is committed have an impact on the way the projects worked and we wanted to avoid to minimising the environmental any unnecessary programme constraints, clashes and contractual pitfalls.” impact of its operations. It operates a proactive mitigation The biggest saving has come by taking spoil from the road and using it on programme, covering noise the airfield as structural fill for the runway and bunds. “We are digging out reduction, surface access, air 300,000m3 of clay for the road,” explained VCJV Project Director Chris quality, and water and carbon Sedman. “If we hadn’t been able to reuse the spoil on the airport project management. A Historic we would have been taking around 250,000m3 off site for disposal.” Environment, Ecology and Landscape Management Plan has He and Mr Heynes estimate that would have generated a bill also been agreed to offset the of £3 million, and the lorry movements needed would have effects of the runway extension. created a problem in gaining planning permission. This includes planting 1,620 trees, 5.1km of hedgerows, and creating VolkerFitzpatrick and Colas are among the country’s leading airfield more than 40ha of grassland. contractors, and combined with Colas’ runway resurfacing expertise Additionally, in every year until were an attractive joint venture to employ. “We liked that we were 2034, £10,000 will be donated to employing a JV that would not subcontract the work,” Mr Heynes said. local tree planting and woodland creation schemes. Heynes explained that, overall, the airport is contributing nearly £500,000 Located at the heart of the growth. The runway extension a year into the local communities country and at the centre of will serve to enhance in terms of environmental UK manufacturing, Birmingham these opportunities even contributions – through Airport is an engine of further and, coupled with support for schools, community economic development and developments such as the outreach programmes, its connectivity and available new ATC tower, means these landscaping and ecological capacity provide significant are certainly exciting times 07 improvement measures. opportunities for further for Birmingham Airport.

06 07 Birmingham Airport’s innovations to This summer, Birmingham Airport unveiled the Olympic Rings on its Air Traffic enhance the passenger experience include Control tower as part of its celebrations for the London 2012 Games. The self-service check-in and bag drop. Jamaican and US Track and Field teams trained in Birmingham prior to the Games, while the neighbouring city of hosted several football matches. We’re not just extending a runway. We’re helping to develop Birmingham’s economy.

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Part of the International Colas Group p.16 The Airport Operator www.aoa.org.uk winter 2012 Connecting the economy for jobs and growth AOA Annual Conference & Exhibition 2012

Maria Eagle MP, This year’s AOA Annual Conference & Shadow Secretary of State for Transport, Exhibition was held at the London Hilton delivered at Keynote Address, in which Metropole on 22 and 23 October. The she claimed to “never have known a time conference featured a broad range of high- when the reputation of the Department level speakers and was complemented by for Transport was so low”. a busy exhibition, in which many of the industry’s leading suppliers showcased the latest innovations in equipment, technology and services. The event was delivered in partnership with: Lafarge, Redline Aviation Security, SELEX Systems Integration, Siemens, SITA, Thales and Vanderlande. Magdalena Fas reports.

The AOA Annual Sessions focused on: Conference & Exhibition ‘Sustainable Framework for UK provided an effective forum to Aviation’; ‘Promoting Regional discuss the challenges and Development’; ‘Better Airports’; opportunities currently facing and ‘Connecting with Emerging the UK airports sector. A strong Markets’, while the event line-up of speakers and a high concluded with the ‘Industry level of debate were evident. Leaders Question Time’.

Emirates’ President Tim Clark: “At , we see the growth pressure that comes from CIS, Africa and South America, now – during the slow-down. When the European economies re-bounce, demand will come from everywhere, but the UK will miss out on this great opportunity, if nothing is actually done about airport capacity. Watch this space.”

“London Heathrow is not a real hub, only a third of passengers transfer,” said Jim French, ’s CEO, while lobbying for his dream airport model. “I’d rather have 40 new security check-points than 40 check-in desks at the airport. We want our passengers to check-in and print their bag tags at home, and then go straight to security. We have to take away the hassle factor.” p.17 www.aoa.org.uk The Airport Operator winter 2012

Nigel Milton, BAA’s Director of Policy & Political Relations (pictured left), commented: “Over half of the airlines we surveyed set up routes to other EU hubs because During the second conference day, Dubai Airport’s CEO Paul Griffiths pictured the of a lack of slots at Heathrow. somewhat distinct reality of airport development in the UAE: “There are obvious 86% claim they will open new benefits of having the same government for several decades, as airport planning routes to the UK only if slots at decisions tend to be politically toxic. Forward planning is the key aspect.” Heathrow become available. The UK needs more hub capacity.”

William McGillivray, ’s Product Development Director, said: “Vast way-finding research is being undertaken at Rt. Hon Simon Burns MP, Minister of State for Transport, delivered the Gatwick Airport so that we know what customers want next, not what went wrong in the past.” Susan Parsons, ABTA’s Manager opening Keynote Address, in which he committed to implementing the findings of Trade Relations; and Iain Osborne, CAA’s Group Director Regulatory Policy, joined McGillivray in the discussion on ‘Better Airports’. the Davies Commission on airport connectivity when it’s ready in 2015.

David Rowlands, Chairman, Gatwick Airport, delivered the Keynote Address on the second morning of the conference. He commented: “There is John Holland-Kaye, BAA’s Development Director, said: “No company has Paul Kehoe, CEO of Birmingham Airport, said: “The UK government has a particular no immediate capacity crisis anywhere the means to commission expertise if no definite policy is laid out. BAA does sense of geography, with little left outside of the M25. The fact is, manufacturing is in the UK, but the crunch will come not want a third runway, we want a decision, whatever it will be.” coming home, and direct long-haul services are increasingly viable from the regions.” sometime in the next decade.” p.18 The Airport Operator www.aoa.org.uk winter 2012

Award took Newcastle International home the award for was recognised as the ‘Best Airport with over ‘Best Airport with up to winners 6 million passengers’. 6 million passengers’.

Best Airport with up to 6 million passengers

Newcastle International Airport

Sywell Aerodrome was named ‘Best General Pascall + Watson was Aviation Airport’. named ‘Best Consultancy’. Best Airport with over 6 million passengers

Manchester Airport

Best General AOA Annual Aviation Airport Sywell Aerodrome

Awards 2012 Best Consultancy

The centrepiece of the Conference Dinner was the AOA Annual Awards ceremony. Pascall + Watson The black tie event was attended by some 300 delegates from across the industry and related business, and attracted record numbers of Managing Directors and senior level delegates. Attendees visited sponsor and exhibitor stands prior to the ceremony itself. Best Manufacturer Thales UK

Best Innovator The ‘Best Innovator’ Thales UK was recognised award went to Human as ‘Best Manufacturer’. Human Recognition Recognition Systems. Systems

Best Environmental Initiative

NATS NATS received the Siemens was named award for ‘Best ‘Best Service Provider’. Environmental Initiative’. Best Service Provider

Siemens

Best Exhibition Stand

Vanderlande Vanderlande was given The ‘Best Business the award for ‘Best Partner’ award Exhibition Stand’. went to AMEY. Best Business Partner

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EDewhurst A5 advert July 2012.in1 1 16/07/2012 11:08:18 p.20 The Airport Operator www.aoa.org.uk winter 2012 Self-service bag drop: streamlining the check-in process A new technological innovation that promises to enhance the passenger experience and streamline the check-in process is self-service bag drop. Ross Falconer reports.

The ‘self-service bag drop’ provide alternative check-in on our ongoing journey to check-in process for passengers of Terminal 4. An innovative process enables options. provide the latest in travel and at the same time help to ceiling in the international passengers to check in at a technology to our passengers ease congestion during busy departure lounge uses more kiosk, generate and attach their The facility is expected to be at Heathrow. We know our periods. At Qantas Airways we than 800 LED lights, which own bag tags before placing particularly popular with the passengers are quick to adopt remain committed to providing are capable of creating over their luggage onto the 30 million business travellers new technology and embrace our passengers with a premium 16 million colours, to create a automated bag drop facility. that use Heathrow each year. the idea of having more control level of service, with other unique ambience. Designed London Heathrow and Qantas The technology provides a over their travel experience.” offerings such as online check-in to mimic natural changes in are undertaking a trial of the unique level of control for and seat selection helping to daylight, the ceiling is part of a innovative check-in technology those passengers seeking more Eric Jelinek, Regional General make travel more enjoyable.” £25 million regeneration project in the airport’s Terminal 3. efficient ways of improving Manager for Qantas UK/I, added: at Terminal 4. Since 2010, other Throughout the trial, members the travel experience. “We are pleased to be able to Passenger enhancements improvements to Terminal of staff are on hand to support offer our customers this new London Heathrow is making 4 have been made to make passengers throughout the Kathryn Leahy, Heathrow’s self-service bag drop system at airport-wide investments in its the passenger journey better, check-in and bag drop process. Terminal 3 Director, commented: . The addition facilities, and has unveiled the including more than 100 extra Meanwhile, Qantas continues to “This is an important step will further streamline the latest stage of the regeneration check-in desks, replacing more

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eagle airfield equipment limited Phyllis Tarrant and Anita Leckenby flying to Sydney were the first passengers to use the facility and were given shopping vouchers, as well as having their seats upgraded. After cutting the ceremonial ribbon, Anita said: “The self-service bag drop is a brilliant idea, it will make checking- in so much easier. I’m looking forward to having more time to do some shopping.”

eagle-0.25-Winter-2012.indd 1 07/12/2012 09:30 p.21 www.aoa.org.uk The Airport Operator winter 2012

Making baggage check-in faster and more cost-effective

Airports are rapidly moving towards Self Bag Drop points to receive passengers’ hold baggage, in order to save time, reduce labour costs, improve the passenger experience and optimise space utilisation in existing terminal buildings. Many airports are now running pilots to find the right concept, test acceptance and find the optimum ratio of conventional check-in desks to Self Bag Drop points. But it’s already clear that 01 there is no one solution that works in every situation. For baggage Peter Hoefkens, Business Development Manager for baggage handling at Vanderlande Industries: “No two airports are the same, so we start with a detailed than 2,000 seats, and upgrades Heathrow has announced a handling system integrator investigation of the individual situation before we advise on the best solution. to the departure gates, security partnership between Apple’s Vanderlande Industries, that’s Then we can draw on a range of solutions to implement a cost-effective system.” search areas and passenger Passbook and the airport’s a reason to focus on individual signs. Terminal 4 Operations WorldPoints passenger rewards airport needs rather than rely on The various steps of the check- baggage handling capacity. To Director Tom Willis said: “This programme. The move – a first a ‘one-size-fits-all’ approach. in and bag drop process can be do this objectively Vanderlande impressive and innovative in a European multi-retailer integrated to a varying extent, with Industries uses decision support ceiling is another demonstration environment – allows passengers “We’ve seen a wide range of Self either a two-stop solution with tools to help airports decide on of how we’re improving the to store their Heathrow loyalty Bag Drop concepts emerge in the separate check-in/tagging and the right configuration – such as facilities for our passengers and card and access current retail past couple of years,” said Peter bag drop functions, or a one-stop a simulation model to visualise airline partners. It will change offers and coupons all in one Hoefkens, Business Development solution combining all functions at and analyse dynamic behaviour the atmosphere of Terminal place. Promotions and discounts Manager for baggage handling at a single service point. “The design of processing times in a range of 4 and help us to continue will appear on the device screen Vanderlande Industries. “And each of a Self Bag Drop solution will to operational situations with different to make journeys better.” throughout the customer’s of them has its own merits and a large extent depend on the size ratios of staffed check-in desks to travel through the airport at the applicability. But no two airports and layout of the check-in hall and unstaffed Self Bag Drop points. In another initiative to enhance relevant stages of their journey. are the same, with different regional process,” commented Hoefkens. the passenger experience, Heathrow’s Passbook content, regulations, terminal sizes and “But of course any check-in and layouts, passenger profiles, types of Once these factors have been Self Bag Drop solution doesn’t flights and operator needs. That’s identified, a preliminary concept work in isolation. Integration why we always start with a detailed design can be prepared. At this with the existing systems and investigation of the individual stage it’s important to be able to infrastructure is a vital success situation before we advise on compare different solutions and factor, and the ability to choose the best solution. Then we can configurations, and to analyse from a wide range of solutions draw on a range of solutions to their impact on operating costs, places great demands on system implement a cost-effective system.” and on passenger flows and integration skills,” said Hoefkens.

developed in partnership with latest offers from Heathrow’s with travel, this latest app World Duty Free, will evolve to stores promoted within their development is considered include both airport retailers Passbook at relevant points a natural fit for Heathrow. and service providers. along their airport journey, ensuring every journey is Heathrow’s focus on making Nick Adderley, Heathrow enhanced in a customised way.” every journey better means it Marketing & Insight Director, is implementing various new commented: “We are delighted Research shows that a majority technological innovations. that Heathrow’s passengers of WorldPoints rewards The self-service bag drop will be among the first to take programme members use Apple offer is the next important advantage of the Passbook mobile devices when they are step in the airport’s efforts within an airport. Our at the airport. Coupled with the to provide the latest 02 passengers will be able see the Passbook’s strong association technology to passengers.

01 02 Heathrow’s regeneration of Terminal In another initiative to enhance the 4 includes an innovative ceiling in the passenger experience, Heathrow has international departure lounge that announced a partnership between Apple’s uses more than 800 LED lights, which Passbook and the airport’s WorldPoints are capable of creating over 16 million passenger rewards programme. colours, to create a unique ambience. p.22 The Airport Operator www.aoa.org.uk winter 2012

London City Airport has marked a quarter of a century in business with the announcement of a £15 million investment programme. CEO Declan Collier discussed the developments with 01 Amy Hanna.

The silver anniversary of the opening of London City took place in what has been a golden year for the airport. In its LCY celebrates 25th year of operation, London City has celebrated its millionth flight (a CityJet service from 25th anniversary ), welcomed its 36-millionth passenger, and hosted an anniversary visit from with £15m upgrade The Queen.

“2012 has been quite a year was particularly stimulating and Pier, with new departure for London City. Obviously, exciting for the staff. It gave gates and improved lounge celebrating 25 years is a us a real zest for being able to facilities, redevelopment of the significant milestone, but for operate in the city at that time,” International Arrivals Hall, and us it’s the beginning of the Collier said. “Airports excel at enhancements to baggage next phase of development,” contingency planning – it’s in handling zones. London City explained Collier. “We’ve come our DNA, and we always do currently handles 70,000 flights a long way already and this very well at it, be it for snow or per year and has permission month we enter consultations a big event like the Olympics, to increase that number to with local stakeholders to and we made ourselves ready 120,000, welcoming as many as 02 discuss the developments we’ll for disruption. But it was 10 million passengers annually. be making from 2013 onwards.” such a success, thanks to our planning and our preparation, Collier took over as LCY CEO Situated just two miles from and especially the enthusiasm in March 2012. He said: “The the Olympic Stadium, the and commitment of the staff.” first thing I wanted to do when airport also faced an important I became CEO was learn about challenge during the Games, Investment programme the business. It’s all well and with increased passenger traffic The airport’s £15 million good to spend hours poring and even hosting the arrival investment programme includes over plans, but what I really of the Team GB swimmers. “It plans to refurbish the Western wanted was to learn from the

01 02 When Collier became London City’s CEO Collier: “There are two phases to the development. The first is terminal in March, his ambition was to learn the optimisation, which involves upgrades to immigration, baggage handling zones airport’s inner workings from staff who and the Western Pier. The second is the Eastern Development. These are larger- have been there for as long as 25 years. scale developments – the building of new stands and a parallel .” book your stand

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NEW DATES ANNOUNCED FOR 2013 Incorporates 21-22 October 2013 Conference Dinner The London Hilton & AOA Awards 2013 Metropole p.24 The Airport Operator www.aoa.org.uk winter 2012

people who worked at the community. Its position within airport, some of whom have the local area was considered been here for 25 years. I wanted in the refreshment of its Airport to listen to them and find out Master Plan, which focused on about their aspirations, and the implementation of increased what does and doesn’t work.” movements as the airport’s catchment area expands with Collier explained that there the growth of the district. are two phases to the £15 million development. The Collier said: “We looked at first is terminal optimisation, the Master Plan and identified which includes the upgrades the new opportunities for to immigration, baggage development, particularly handling zones and the Western looking at the infrastructure Pier; there are also to be opportunities that allowed us to improvements to the fire station focus on developing for growth.” and the Jet Centre. Work on the terminal upgrade will begin in One aspect of that growth is the first quarter of 2013, with the widening of its range of completion set for 2015. “It is routes. Ten airlines currently fly designed to enhance and protect out of London City, serving 50 the customer proposition. We destinations including Dublin, are about speed, location, Madrid and Geneva. Seven new convenience and simplicity. destinations have been added And the reason customers love this year, and most recently

to come to London City is for CityJet has announced the launch 04 that speed and simplicity in of new services to Germany – it travelling,” commented Collier. will be flying to Dresden and Paderborn from April 2013. form. We’re working to help short breaks for the growing forefront of the planned London City offers a unique the process of route expansion number of people living in East developments. Collier said: 20/10 proposition, promising a “We’ve been very successful at and have a dedicated team of London and working in the city. “Concern for factors such as air 20-minute check-in from door developing new routes and have people who are working with quality and noise management to gate, and a 10-minute arrival planned lots of new ones for airlines on new opportunities.” In addition, London City is are woven into the fabric of from tarmac to train or taxi. next year,” Collier explained. “We involved in the development everything we do. We are have three new routes confirmed The airport is also focusing on of new generation aircraft. always working closely with “The second phase of the for 2013 and there are a couple developing its leisure traffic, As a steep-approach airport, our stakeholders and the local upgrade is the Eastern more in the pipeline. Airlines which is expected to increase it has specially certified craft borough communities to make Development. These are larger- are always looking hard at new in the near future. BA and and crew, and works closely sure that we are meeting – and scale developments – the routes, and all airports see the CityJet have started a number of with aircraft manufacturers. exceeding – environmental building of new stands and a opening and closing of routes leisure-focused routes, including “We tend to say that if you expectations. Naturally, our parallel taxiway,” added Collier. on a fairly regular basis. Here Palma, Ibiza, Angers, Quimper, can land at London City you new developments meet at London City we experience , Venice, Malaga and can land anywhere. We are with those criteria, and we Large-scale development that in a very concentrated Faro. Such routes facilitate tied closely to next generation are always considering a objectives are to be submitted aircraft and are working with range of opportunities for by the first quarter of 2013, manufacturers like Bombardier sustainability, from special with work beginning in 2015, and Embraer in developing glass in airport windows to planning permitting. The new aircraft that are cleaner, keep in heat and preserve air taxiway will double the amount quieter, more fuel-efficient and quality, to ecological concrete of travellers the airport can have double the range of our and use of solar energy.” handle, and Collier expects current craft,” said Collier. the current throughput of 3.3 He concluded: “We’re very million to rise as high as seven Its next step is to expand the focused on making London City 03 million passengers annually in number and size of its stands, a ‘green’ airport, and I mean the next five to eight years. to facilitate larger aircraft. literally ‘green’ – we’re building up vegetation and planting to Airport Master Plan A ‘green’ London City blend the airport visually for London City seeks to pilot the In compliance with London the local area. I don’t think any regeneration of East ’s Environmental airport can be isolated from as a city within a city, and fuel Programme, ecological sustainability, and it is at the core economic growth in the local considerations are at the of what we do in development.”

03 04 London City’s 25th year of operation was London City is focused on the marked by an anniversary visit from the implementation of increased movements Queen, the welcoming of its 36-millionth and additional routes. Three new routes passenger and the arrival of its millionth have been confirmed for 2013, with flight – a CityJet service from Dublin. several more in the planning stages. p.25 www.aoa.org.uk The Airport Operator winter 2012 Airports urged to support Future Airspace Strategy

The Future Airspace Strategy (FAS) is designed to enhance the UK’s airspace system by increasing airspace capacity, improving flight efficiency, and reducing aviation’s environmental impact. Tim Hardy, Airside Director, London Heathrow Airport is a co-chair of the FAS Industry Implementation Group, and Vice-Chair of the Network Management Board established by the European Commission as the governing body of the Network Management function. He articulated what FAS means for airports to Ross Falconer.

Future Airspace Strategy is us in the years ahead. There intrinsically linked with the will be some quick wins. For SESAR (Single European Sky airports, it’s about electronic ATM Research) programme, and connectivity into the network, airports are central to the ensuring that departures and success of both. “Everything arrivals are designed with worked on in FAS will be part of future aircraft performance SESAR or enable SESAR in mind,” said Hardy. initiatives,” explained Hardy. “In the future, where all of this work He added: “Even if an airport is heading towards a 4D is not over-utilised and has business trajectory, this means plenty of spare capacity, in that airspace users will have a order to connect with Europe it much more robust system.” has to use the same European airspace and also interlink with The FAS strategy has been the airport at the other end developed collaboratively of the route. That is why it is between industry stakeholders, important for airports up and including airlines, airports, air down the UK to get behind FAS. traffic control bodies, general Even for the smallest airports, 01 and business aviation, the UK connecting into the European and aviation authorities, network is absolutely vital.” the DfT and MoD. Work is now across airports, strengthening fewer delays, while airports will more direct routing and underway on implementing their resilience to unexpected have airspace users that are greater flight efficiency, and Work on some of the FAS that strategy in the UK events and poor weather and more efficient, as well as better noise reductions from less projects is underway and, and tying it into European introducing new operating environmental performance,” aircraft holding at low levels. ultimately, it will ensure projects, such as the Single techniques to better sequence commented Hardy. that UK airspace is fit European Sky, which aims to departures. Meanwhile, for Deployment Plan for purpose to 2030. streamline the way airspace airlines re-designing the airspace His key message to UK airports The Deployment Plan was is used throughout Europe. structure and route network will is: “Please get behind FAS and announced at a London enable operators to make the engage with the forums that conference organised by the Importantly, for airports FAS most of the capability of their are open to you. It is important UK Civil Aviation Authority deployment will enable them aircraft to fly more continuous to stress the importance of (CAA) in December. A to optimise runway efficiency climbs and descents into and having an association such as Deployment Steering Group and better manage queuing on out of airports and allow more the AOA to assist in this.” will be established in early the ground. FAS concentrates direct routes from departure 2013 to ensure roll-out of the on increasing the flow of to destination. “Airlines will Environmental benefits will plans. “It will have a number of information that is shared enjoy more predictability and include CO2 savings from deliverables that FAS will bring

01 For airports, FAS deployment will enable them to optimise runway efficiency and better More information manage queuing on the ground. FAS concentrates on increasing the flow of information can be found at: that is shared across airports, strengthening their resilience to unexpected events and www.caa.co.uk/fas poor weather and introducing new operating techniques to better sequence departures. p.26 The Airport Operator www.aoa.org.uk winter 2012 Newcastle International Airport diversifies training services

The airport’s Training Academy has been Despite the tough economic climate, providing fire training for Newcastle International Airport’s external companies as well as airport staff and business Training Academy continues to grow partners for over 15 years. and prosper. It has recently developed its

The academy is building on product portfolio to offer bespoke training success and sharing best packages to offshore workers through an practice as it continues to diversify its courses for the innovative new partnership, in addition wider aviation industry, having to its CAA accredited training for the successfully gained CAA Approved Training Provider aviation industry. (ATP) status back in 2010.

A wide range of UK airports have The courses, which are at Newcastle Airport in 2013, so far completed and continue delivered by fully qualified offering specialist fire training to support the various CAA RFFS operational staff, ensure qualifications for offshore 02 mandatory courses on offer. that the training delivered is workers, who sometimes have This includes Heathrow Airport, of the highest quality, and to deal with fire fighting in Gatwick Airport, , continues to receive excellent extreme emergency situations. Leeds Bradford International feedback from delegates. Offshore Training Newcastle. existing offshore training offer. Airport, Cambridge Airport, This facility will complement AIS London City Airport, Newquay All courses are presented and Maersk Training’s 60,000 Dave Laws, Chief Executive at “Working collaboratively with Cornwall Airport, by qualified instructors and square foot bespoke training Newcastle International, said: Maersk Training and the airport Airport, , experienced firefighters, in centre in North Tyneside, “The job of a firefighter offshore we can offer a complete training , Gloucestershire conjunction with Newcastle which provides onshore and is one of the most dangerous solution to people interested in Airport, City of Airport, Aviation Academy, Tyne offshore training for those and challenging in the world. the offshore sector in the region, , Oban and Wear Fire & Rescue working on oil rigs or wind Here at Newcastle Airport we at the same time as ensuring Airport, , Service and Northumberland turbines, as well as a raft of have the training expertise to the North East is positioned as a Highlands & Islands Airports, Fire & Rescue Service. other industrial, engineering meet the training needs of the leading global player in offshore, Birmingham Airport, London and health and safety courses region, as well as attracting maritime and wind training.” Biggin Hill Airport and Liverpool As well as its ongoing CAA endorsed by the world’s leading many more people to the North John Lennon Airport. approved training programmes, trade associations including East, which in turn benefits Vijay Rangachari of Maersk earlier this year Newcastle IRATA, OPITO, SPRAT, IOSH, the local economy. We are Training in Newcastle, said: International Airport joined GWO and Renewable UK. looking forward to developing “This partnership is excellent forces with Advanced a successful partnership.” news for the North East. Sectors Industrial Solutions (AIS) and The project will deliver like renewable energy are global training giant Maersk thousands of pounds’ worth Paul Stonebanks, Managing experiencing unprecedented Training to offer a complete of investment into the Director at AIS, said: “Newcastle growth and have resulting training package for those airport’s Training Academy. Airport boasts years of skills shortages that need to 01 working, or aspiring to work, Together Newcastle Airport, specialist expertise in aviation be plugged. That’s where the in the offshore industry. AIS and Maersk Training fire fighting training, and is state-of-the-art facilities and are hoping to attract more also the key transport means complete training solution at The collaboration – Offshore than 6,000 delegates to into the region from abroad – Offshore Training Newcastle Training Newcastle – will see the region per year from all it was therefore the obvious will help equip the workforce a new training hub developed over the globe to train with partner to complement our with the skills that are needed.”

01 02 The Offshore Training Newcastle Dave Laws, Chief Executive at Newcastle International, said: “The job of a firefighter collaboration will see a new training offshore is one of the most dangerous and challenging in the world. Here at Newcastle hub developed at Newcastle Airport in Airport we have the training expertise to meet the training needs of the region, as 2013, offering specialist fire training well as attracting many more people to the North East, which in turn benefits the qualifications for offshore workers, who local economy. We are looking forward to developing a successful partnership.” sometimes have to deal with fire fighting in extreme emergency situations. p.27 www.aoa.org.uk The Airport Operator winter 2012

Real-Time Unified Communications – in the Cloud

Recently rebranded as Affini, the newer developments in end-user team drawn from the wireless computing such as smartphones consulting, design and build and tablets. Moreover, it provides experience of Red-M and the the foundation to integrate these network and provision of real- technologies into the wider IT time communications managed infrastructure and application services of AirRadio, with the environment, including authen- IT infrastructure and integra- tication and security, storage, tion skills of C&C Technology virtualisation, IP telephony, CCTV, has been busy investing in its MDM, asset tracking and more. own real-time unified com- This creates a single platform munications platform (RTUC). for operations control to moni- Using technologies such tor, manage and inter-connect as those from Seattle-based disparate communications tools. company Twisted Pair Solu- The RTUC also allows users tions, called WAVE, Affini have who may find themselves away created an integrated IP/Radio from the airport – at home, at off- environment for real-time site meetings or even overseas – communications. Now those to remain connected to the live around the airport using radio airport radio systems regardless of technology can seamlessly link location... All that is needed is an and integrate with more modern RTUC enabled mobile smart- technologies, including those phone or connected PC/laptop.

Leeds Bradford opens £11m terminal investment

The Rt. Hon William Hague MP, ness and leisure product. Follow- Secretary of State for Foreign and ing passenger feedback, boarding Commonwealth Affairs, officially gate zones have also been ex- opened ’s tended, while a covered walkway £11 million passenger terminal constructed from the terminal development on 14 December. to a number of aircraft stands The development is designed to now provides all-weather cover. deliver on the airport’s commit- Mr Hague commented: “Re- ment to create ‘best in class’ facili- gional airports can make a vital ties. Prior to the official ceremony contribution to local and regional Mr Hague toured the impressive economies and Leeds Bradford new facilities with Leeds Bradford is an excellent example of that, Airport’s Chief Executive, John providing over £100m of value Parkin and the airport’s Com- [Gross Value Added] to the City mercial Director, Tony Hallwood. Region, a figure set to grow by The completed terminal invest- 10% with the introduction of the ment provides a 65% increase new services. in airside space over two floors, Regional airports also have creating a new larger departure an important role to play in lounge, a range of new food & strengthening the national beverage units, a major walk- economy, by ensuring that the UK through tax and duty free store remains one of the best connected and additional retail brands. The countries in the world so that development has created an we can compete successfully for The Rt. Hon William Hague MP, Secretary of State for Foreign and Commonwealth Affairs, officially opened Leeds additional 2,500sqm of airside economic opportunities in estab- Bradford Airport’s £11 million passenger terminal with John Parkin, Leeds Bradford Airport’s Chief Executive. space, of which 600sqm is new lished and emerging markets.” construction. The security search Parkin added: “This commit- economy and to support further growth. As development will now allow us zone has also been increased by ment by our shareholders to the businesses which we serve. one of the UK’s fastest grow- to grow to 4.4 million passengers approximately 250sqm. The York- invest such a significant amount By investing in the airport we ing airports, LBA generates with a potential to deliver over shire Premier Lounge has been highlights our confidence in the are also therefore investing in substantial economic benefits to £130 million GVA and boost extended to provide both a busi- optimism and strength of the the region’s core infrastructure the region, and the new terminal employment to over 3,000.” p.28 The Airport Operator www.aoa.org.uk winter 2012

Newcastle International appoints new Operations Director

Newcastle International Airport Apprentice in the RAF, Knight welcomed a new Operations quickly moved on to Officer and Director, Richard Knight, in flying (Navigator) training, October 2012. His role includes culminating in him flying over all facets of airport operations 2,000 hours on the Tornado including terminal, security, fire, F3 aircraft. He saw active ramp, ATC, fuel and operational service in the Balkans and Gulf, planning. The airport’s former and has served in a number Operations Director, Larry of locations throughout the Heslop, retired in December after world. Between flying appoint- 22 years with the company. ments, Knight undertook a Knight said: “I am delighted variety of jobs ranging from to have joined such a dynamic serving alongside the Royal and thriving team. Newcas- Marines to counter air ter- tle International is a fantastic rorism, through to working regional airport that continues in the Ministry of Defence to invest for the future and is in procurement, and lat- continually striving to improve terly in issues. the service offered to custom- Towards the end of his RAF ers. Our goal of being the most career Knight was responsible welcoming airport in the UK is for the safe running of the Newcastle International one that I passionately believe airport and aircraft in the Falk- Airport welcomed Richard in. I look forward to supporting land Islands. He was awarded Knight as its new Operations Director in October 2012. the airport’s growth and develop- an OBE for his work in this ap- ment and working with the pointment and support to the highly committed and motivated wider community and returned future leaders of the military the post of Airport Manager at ing passenger services and the team at Newcastle International.” to the UK to complete his RAF at the UK Defence Academy. Cambridge Airport, where he preparation and delivery of the Starting life in aviation as an career teaching strategy to Knight joins Newcastle from was instrumental in re-instat- airport’s 2012 Olympic plans.

M-Web installed at Liverpool John Lennon

Liverpool John Lennon Air- compliant, most accurate and port has installed P4’s M-Web convenient remote monitoring self-testing emergency lighting capability,” said LJLA Engineering monitoring system as part of a Manager Shaun McAteer. recent £12 million development MWeb is an ideal system programme. The equipment, for large public and commer- which also comprises six data cial buildings with its unique collection boxes covering 276 addressable location, which converted fittings, was installed would identify a faulty fitting within the new passenger immediately without having to security screening area and the sift through all the drawings expanded departure lounge. and send technicians all over The airport chose the state-of- a large complex to locate it. the-art M-Web monitoring system “With simplified fault finding, from P4 as a proven, reliable, cost and, because the test procedures, effective and flexible self-testing such as the weekly function tests computer addressable solution. and the deep discharge bat- It was also favoured for its scope tery test, are fully automatic, it in reducing labour costs through enables our in-house team to run its fully automatic self-testing the maintenance operation very capability, low maintenance efficiently,” explained McAteer. and rapid fault identification. LJLA can use leading emergency The consulting engineer on the lighting self testing company P4’s project was RPS Gregory, and FASTELink software embedded in the equipment was installed by the M-Web to receive an individual Shepherd Engineering Services. report on the performance of each

“We were satisfied that it would fitting, and when it last did a self- Liverpool John Lennon Airport has installed P4’s M-Web self-testing emergency lighting provide us with the safest, fully test and a current status report. monitoring system as part of a recent £12 million development programme. p.29 www.aoa.org.uk The Airport Operator winter 2012

connectivity, while international growth is primarily as a result of Lufthansa Regional will launch a direct service between Glasgow and Düsseldorf Glasgow in April 2013. It will initially operate six flights per week, increasing to a daily Emirates’ double-daily service to service in June 2013. Airport Dubai, as well as strong perform- ances by KLM and easyJet. has busiest Managing Director Amanda Mc- Millan said: “To have enjoyed our November busiest November in four years, and to see both domestic and for four international services performing well, is very encouraging. We have years been buoyed by some very positive recent announcements and remain has reported committed to further strengthen- a significant increase in pas- ing Glasgow’s connectivity by senger numbers for November. growing our route network.” Almost 500,000 travellers Meanwhile, the airport has an- passed through the airport last nounced that Lufthansa Regional month, representing a rise of will launch a direct service to +5.3% compared with the same Düsseldorf in April 2013. It is the period last year. The month’s first time Glasgow Airport will growth is the greatest the airport have served Düsseldorf, which is has experience since 2008. located in the heart of the pros- “The introduction of Lufthansa Lufthansa network. Both Düssel- in-bound tourism for Glasgow.” Domestic traffic grew by perous Rhine-Ruhr region, in 20 Regional’s Düsseldorf service dorf and Glasgow are economic Barrhead Travel has also +6.1%, while there were +3.9% years and the launch of the route is fantastic news for Glasgow powerhouses in their own right confirmed plans to double more international passengers will also mark the return of the Airport as not only will it result in and whilst there will undoubtedly capacity for its summer 2013 than in 2011. Driving the strong Lufthansa network to Glasgow. a direct, daily flight to one of the be strong demand for this service programme, while Gama Aviation domestic performance was Lufthansa Regional will initially wealthiest regions in Europe, our from within the business com- has announced a £3.5 million British Airways’ decision to add operate six flights per week, in- passengers will once again have munity, it will prove a big draw expansion of the airport that additional capacity at Heathrow creasing to a daily service in June access to the extensive onward for leisure travellers and has huge will result in the construction to meet the demand for hub 2013. McMillan commented: connectivity offered by the potential to generate significant of a dedicated aircraft hangar.

gers during November. The trend Gatwick of achieving high load factors also continues. Load factors in passenger November were 2.3% higher than the prior year at 80.8%. numbers up Meanwhile, Gatwick has also made a number of route +4.2% in announcements. easyJet has an- nounced the launch of new routes November to Santiago in Spain and Kalama- ta in Greece, with both routes Gatwick’s growth rate increased commencing in summer 2013; in November with 89,000 and British Airways has con- or +4.2% more passengers firmed the expansion of its sum- year-on-year. This was driven mer leisure routes to mainland in part by the timing of the Spain and the Canary Islands. autumn half-term holiday, Nick Dunn, Gatwick Airport’s which crossed into November Chief Financial Officer, said: this year. Traffic on domestic “As the winter season is often routes saw strong growth, with a challenging time of year for 23,000 more passengers flying airports, it is positive that our than the prior year. Scheduled traffic figures are showing growth services to Europe also contin- and we continue to focus on ued to increase versus 2011, at delivering the best experience to a growth rate of +2.8%. This these additional passengers. We was complemented by growth look forward to the spring, when in European charter flights passengers will have even more of +3.9%. Long-haul carriers choice of where to fly from Gat- increasing London’s connectivity wick, including new destinations to key business growth markets with Norwegian Air, British Air- in Beijing, Seoul and Vietnam ways, and – significantly Gatwick Airport saw passenger numbers rise by +4.2% in November. Load factors also remain high at 80.8%. contributed over 24,000 passen- – easyJet’s new route to Moscow.” p.30 The Airport Operator www.aoa.org.uk winter 2012

will have worked on the terminal over the lifetime of the project. Heathrow Airport has announced that the new Terminal 2 will be home to Star Alliance and flights, as well as Virgin Heathrow Atlantic’s domestic routes, when it opens in 2014. The decision on which airlines announces will operate from the terminal follows a nine-month consulta- T2 airline tion with airlines, which was prompted by the sale of bmi to occupancy IAG, the owner of British Airways. Since the review began in March Heathrow Airport has an- 2012, Heathrow has met with nounced that the new Terminal airlines and the Civil Aviation 2 will be home to Star Alliance Authority on a regular basis to and Aer Lingus flights, as well agree the terms of reference and as Virgin Atlantic’s domestic evaluation process and to listen routes, when it opens in 2014. to feedback. All the relevant data These airline moves will enable has been shared with all parties the early closure of Terminal to ensure a fair and transparent 1, allowing all passengers to process. Heathrow is required to travel through new or refurbished treat all airlines equitably, and terminals from 2016. The new 18 separate options for the new terminal marks the latest phase of terminal were considered and the £11 billion transformation of assessed against agreed criteria. Heathrow. 20 million passengers Heathrow is still in discussion a year will eventually use the with those airlines that currently new terminal, which consists of operate from Terminal 1 and are a main terminal building plus not members of the Star Alli- satellite building and aircraft ance – El Al, Icelandair, Cyprus to be concluded in early 2013. passengers travelling through nal 5 was recently voted by parking stands. The £2.5 bil- Airways, Germanwings and John Holland-Kaye, Heath- Heathrow. Providing all airlines passengers as the best airport lion development is the largest Transaero – about their future row Development Director, and their passengers with great terminal in the world, and the privately-funded construction location when Terminal 1 closes. said: “Terminal 2 will offer a facilities is a key part of our opening of Terminal 2 will mark project in the UK. 35,000 people Those discussions are expected significant improvement for vision for Heathrow. Termi- another major step forward.”

It is expected to facilitate has begun London the creation of 300 additional work on a £10 million terminal new, local jobs, which will arise extension. This Phase 2 extension will ensure high standards of service Southend from the eventual increase in for passengers as throughput grows Southend based aircraft. This will towards two million per year by 2020. begins bring about more operational and service roles in areas such terminal as passenger service, secu- rity and baggage handling. expansion Alastair Welch, Managing Director, London Southend Work on expansion of the Airport, said: “Our aim is to terminal at London Southend ensure that we deliver a very Airport began in November. special level of customer service The extension will lengthen in Southend and this extension the terminal building by 90m, will allow us to ensure we can increasing capacity for travel- continue to deliver those high lers in security and enabling a standards as the airport grows.” greater number of check-in desks Bedfordshire based construc- and baggage drop-off points. tion firm Kier has been appointed The departure lounge and key contractor for the extension, arrivals area will also grow in size which will be split into three to enhance the passenger experi- phases. The first, which began in ence, while retail facilities will February this year, is a new arriv- be expanded to provide a wider als facility, which will consider- range of shops and services. ably shorten passenger-waiting The extension is necessary to times and this is scheduled ensure that the high standards to be ready at the end of May of service currently enjoyed by 2013. The final phase will be passengers will be maintained completed just before Christmas as numbers grow towards two 2013. The extension will cost million travellers a year by 2020. around £10 million to complete. YOUR CHALLENGE, OUR SOLUTIONS The leading baggage handling solutions provider. Worldwide experience delivered locally.

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vi_adv_bh_AOA_winter_245x300.indd 1 12-12-12 14:07 A Smooth Operator

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