Annual Report 2019 Annual Report 2019

ANNUAL REPORT 2019 ANNUAL REPORT 2019

ANNUAL REPORT 2019

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Table of Content

UNIVERSITY IN BRIEF 5 CORPORATE STATEMENT 6 AeU LEARNING EXPERIENCE 7

CORPORATE INFORMATION Aeu Organisation 8 Board of Governors 9 University Senate 10 Executive Management Committee 11

SCHOOLS 13 School of Graduate Studies 14 School of Management 15 School of Science and Technology 16 School of Education and Cognitive Science 18 School of Arts, Humanities and Social Sciences 19 School of Foundation Studies 20 School of Professional and Executive Education 21

ACADEMIC WRITING Journal Articles 24 Conference Proceedings 25

ACADEMIC CENTRES Asian Centre for E-Learning 28 Accreditation of Prior Experiential Learning (APEL) Assessment Unit 30

SUPPORT SERVICES Talent Management and Development (TMD) Department 33 Quality Assurance and Regulatory Affairs 34 Information and Communication Technology Services 36 Assessment Centre 37 Asia e University Knowledge Centre 38 Learner Service Centre 39 Corporate Communications 40 Alumni 42 AeU’s Global Partners 43

CORPORATE SOCIAL RESPONSIBILITY CSR ‘Chow Kit outreach’ 46 Outreach Program 47

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UNIVERSITY IN BRIEF

Asia e University (AeU) is a unique collaborative multinational university initiated by the Asia Cooperation Dialogue (ACD), a body established in 2002 to promote Asian cooperation at a continental level.

The University is established as a Malaysian initiative and prime mover to cham- pion e-Education, affirmed at the ACD Ministerial Meetings in Islamabad (2005) and Doha (2006) and supported by 35 ACD member countries. It collaborates with Institutions of Higher Learning (IHLs) and Training Centres in the ACD member countries to offer quality and affordable academic degree and professional training programmes.

AeU acts as a facilitator and enabler for IHLs in Asia on mutual accreditation and recognition of the academic degree and professional programmes and leverage on the sharing of resources and facilities.

As a spearheading institution of choice in the new wave digital learning, AeU is the major catalyst in promoting the Asia wide networks for cooperation in digital education today.

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CORPORATE STATEMENT

Vision

To be a leader and a premier education hub in the promotion of affordable and quality digital learning.

Mission

To work in collaboration with universities, institutions and corporations by drawing upon their collective expertise, prestige, and resources to provide quality higher education.

Objectives

Provide academic programmes of international reputation by capitalising on the expertise and prestige of collaborating institutions.

Provide students the access to relevant, affordable, cost-effective, flexible education, and training programmes.

Develop appropriate pedagogical strategies and technologies to strengthen students’ critical thinking, creative abilities, and communication skills.

Ensure that all programmes and courses meet the quality benchmark established in the policies and standards of e-learning best practices among member institutions.

Values

Our values are what we care most deeply about. They are the principle that define our behaviour in striving for excellence.

A Adapt B Best C Collaborative

D Experiential E Daring

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AeU LEARNING EXPERIENCE

EMPOWERED Learning Putting the learner at the center of the learner experience. Demand driven, open to choice, learner-centric methods.

ENHANCED Learning Relentlessly setting new benchmarks, continuously taking the learning to a higher level.

EXPLORATORY Learning Actively pushing the boundaries of the known, with rigorous inquiries, creativity and curiosity.

ENTREPRENEURIAL Learning Develop entrepreneurial mind-set and promote entrepreneurial behavior across the University.

EXPANDING Learning An open paradigm of learning without boundaries or limitations.

EFFECTIVE Learning Functional, purposeful intended education; producing winners.

ELECTRONIC Learning Any place, anytime, anywhere, 24/7, 365.

EXPERIENTIAL Learning Learning through reflection, action, adventurechoice, cooperation and communication.

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AeU ORGANISATION

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BOARD OF GOVERNORS

Emeritus Prof. Dato’ Dr. Academician Muhammad Awang Emeritus Prof. Tan Sri Chairman, Board of Governors Dato’ Dr. Syed Jalaludin Syed Salim Chairman, Board of Directors

Emeritus Prof. Dato’ Prof. Dato’ Dr. Ansary Ahmed Prof. Dr. Hairudin Harun Dr. Hassan Said Director & Founder President / Director & Deputy President Vice Chancellor CEO

Dr. Pornchai Danvivathana Prof. Dr. Juhary Ali Yusoff Musa Secretary General ACD Reperesentative of Senate Registrar (Secretary) Provisional Secretariat

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UNIVERSITY SENATE

Emeritus Prof. Dato’ Dr. Hassan Said Prof. Dr. Titik Khawa Yusoff Musa Vice Chancellor Abdul Rahman Registrar Acting Deputy Vice Chancellor & Dean, School of Science & Technology

Prof. Juhary Ali Prof. Dr. John Arul Philips Prof. Dr. Siow Heng Loke Dean, School of Arts, Humanities and Dean, School of Education Dean, School of Graduate Studies Social Sciences & Cognitive Science

Assoc. Prof. Dr. Assoc. Prof. Dr. Assoc. Prof. Dr. Aedah Wan Sabri Wan Hussain Sheila Cheng Chuen Abd. Rahman Dean, School of Management Dean, School of Foundation Studies Head, Asian Centre of e-Learning

Prof. Dato’ Dr Sayed Mohd Johari Jemali Amir Hussain Md Ishak Mushtaq Hussain Financial Controller Chief Librarian Prof. School of Management

Nurziyanti Mohamad Khan Abdullah Azmi Khalid Senior Manager, QARA Director SPEED Page 10 ANNUAL REPORT 2019 ANNUAL REPORT 2019

EXECUTIVE MANAGEMENT COMMITTEE

Emeritus Prof. Dato’ Dr. Hassan Said Prof. Dr. Titik Khawa Yusoff Musa Vice Chancellor Abdul Rahman Registrar Acting Deputy Vice Chancellor & Dean, School of Science & Tech-

Prof. Dr. John Arul Philips Assoc. Prof. Dr. Wan Sabri Mohd Johari Jemali Dean, School of Education Wan Hussain Financial Controller & Cognitive Science Dean, School of Management

Amir Hussain Md Ishak Norlina Kamudin Rahimee Ibrahim Chief Librarian General Manger/Director Talent Deputy General Manager Management Development (Commercial)

Mohd Razi Jaafar Nurziyanti Mohamad Khan Senior Manager, General Admin Senior Manager, Quality Assurance & Facilities Management & Regulatory Affairs

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SCHOOLS

Student Enrolment for Academic Programmes 2019

NAME OF SCHOOL TOTAL STUDENT (2019)

School of Graduate Studies (SGS) 290

School of Arts, Humanities and Social Sciences (SAHUSS) 652

School of Education and Cognitive Science (SECS) 1,549

School of Science and Technology (SST) 813

School of Management (SOM) 2,435

School of Professional and Executive Education (SPEED) 359

TOTAL 6,098

SGS 5% SAHUSS SPEED 11% 6% SOM SECS 40% 25%

SST 13%

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School of Graduate Studies

In line with global standards, School of Graduate School appoints renowned academicians from world-class universities as its external examiners.

AeU’s PhD programmes are tailored made for the independent, self-motivated student who has the strong desire for a world-class education.

School of Graduate Studies (SGS) helps students in independent research with the guidance of supervisor(s) and workshops, as well as provides personalized support for its Asian-centric doctoral programmes. Students can select qualified supervisors from a pool of expertise in business administration and management, education, ICT, finance, humanities, and social & behavioural sciences research areas. In line with global standards, SGS appoints renowned academicians from world-class universities as its external examiners.

Flexibility in learning, independence in study, research with deep impact, outstanding faculty members who are leaders in their fields, and the finest resources in academia—these are the distinguishing characteristics of PhD fully by research programmes at AeU. The PhD programme’s format makes it feasible and practical to pursue this high quality doctoral degrees by research while still meeting your commitments to work and family. Designed to fit individual schedules, the programme can be successfully completed from home, work or even while travelling.

Since the inception of AeU in 2009, through the School of Graduate Studies, it has produced 89 PhD graduates, of whom 60.7% (54) were Malaysians, and the remaining 39.3% (35) were international students from Vietnam, Indone- sia, the Gulf Countries, India, Pakistan, Canada, Singapore, USA, Maldives, New Zealand, Ghana and Mauritius.

In 2019, a total 290 PhD candidates manage by SGS:

PROGRAMME MALAYSIAN INTERNATIONAL TOTAL

PhD (BA) 29 119 148

PhD (Education) 13 19 32

PhD (Finance) 3 6 9

PhD (Humanities) 3 5 8

PhD (ICT) 4 85 89

PhD (SBS) 0 4 4

PhD Candidates for 2019 by Programme

SGS broke the record in 2019 by producing the largest (16) number PhD graduates, comprising of graduates from Baharin (1), India (2), Indonesia (1), Iraq (1), Malaysia (9), Pakistan (1) and Vietnam (1).

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School of Management

AeU’s School of Management (SOM) welcomes all students who Our vision is to be aspire to be future leaders, visionaries, or entrepreneurs, ready to a leader in providing push the boundaries of traditional business practice and explore innovations in the dynamic business environment. Our vision is to programmes of choice in be a leader in providing programmes of choice in the area of busi- the area of business and ness and management education in the Asian region. management education in

To date, SOM produces have more than 200 undergraduate stu- the Asian region. dents and 800 graduate students ranging from undergraduate specialisations and numerous graduate programs, including fully online MBA, MIM, MHRM, MSc (Management) and also Doctor of Business Administration (DBA). Two new programmes have been introduced in 2019, Graduate Diplo- ma of Accounting and Bachelor of Accounting. With recent approval from CMI, UK (Chartered Management Institute) for MBA programme, students will be awarded with professional qualification as a value add to their degree.

In 2019, a total of 2,435 students have enrolled with SOM, of which are 658 were Malaysian, while 2,435 are international students.

PROGRAMMES MALAYSIA INTERNATIONAL TOTAL

Doctor of Business Administration 109 105 214

Master of Business Administration 270 1,276 1,546

Master of Human Resource Management 17 4 21

Master In Management 34 4 38

Master of Science (Management) 8 10 18

Bachelor of Business Administration (HONS) 158 378 536

Graduate Diploma in Business Management 62 - 62

SOMSOM Enrollments Enrolment for for 2019 2019 by by Programmes Programmes

SOM programmes have attracted students from all over the world such as the Ghana, Nigeria, Canada, Pakistan, Sri Lanka, Nepal, Myanmar, Yemen and Indonesia. SOM is proud to produce 254 graduates in 2019, comprising a number of prominent alumni including diplomats, senior officers, and business owners.

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School of Science and Technology

The school has a commitment to ensure high quality academic programmes to be delivered to the students.

School of Science and Technology (SST) was established to become the front-runner in providing industry relevant science and technology education in a flexible mode. The school has a commitment to ensure high quality academic programmes to be delivered to the students.

Programmes offered are; Masters in ICT Management (MICTM), Bachelor in ICT (Hons) (BICT), and Bachelor in Digital Creative Media (Hons) (BDCM). All are fully accredited by Malaysian Qualification Agency (MQA). The programmes cover wide-ranging of topics on state-of-the-art technologies and concepts to prepare technology based professionals in the 21st century.

PROGRAMMES MALAYSIA INTERNATIONAL TOTAL

Masters in ICT Management 38 69 107

Bachelor of Digital Creative Media (Hons) 6 11 17

Bachelor in ICT (Hons) 38 651 689

SST EnrollmentsSST Enrolment for 2019 for 2019 by Programmes by Programmes

In 2019, the Bachelor of Digital Creative Media (Hons) received its full-accreditation from Malaysian Qualification Agency (MQA). While the Graduate of MICTM has been selected by the Ministry of Education as Icon for Life Long Learning.

At the international front, SST has undertaken collaborations with Politeknik Negeri Jakarta, Universitas Indonesia and STMIK Depanegara, Makassar, to promote SST programmes in Indonesia.

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2019 has been a significant year for SST academics, Prof. Dr. Titik Khawa Abdul Rahman and Assoc. Prof. Dr. Aedah Abd Rahman has been appointed as a panel reviewer for diploma courses by Polytechnic Department, Ministry of Education. While Miss Fazilah Che Fauzi has been appointed by Malaysia Board Technologist as a panel interviewer for Professional Technologist membership, and judge for evaluating research product by the Ministry Higher Edu- cation at PECIPTA 2019.

Prof. Dr. Titik Khawa Abdul Rahman has been invited as Keynote Speaker for ICONESTECH 2019, Bandung, Indone- sia, 11 July 2019; International Seminar on The Role of ICT in Higher Education for The 4th Industrial Revolution Era, Universiti Kuningan, West Java, Indonesia, 19 December 2019. Also as Guest Speaker for Coordination Forum among the Polytechnics of Indonesia at Politeknik Negeri Manado, Kalimantan, Indonesia, 5 August 2019.

In academic writing, SST academics have produced, four (4) journal papers, three (3) conference proceedings and one (1) workshop proceeding.

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School of Education and Cognitive Science

The School of Education and Cognitive Science (SECS) was established to support the University in enriching knowledge in education and cognitive science. It seeks to achieve this through developing and delivering programmes targeted towards the award of undergraduate and postgraduate degrees.

Prof. Dr. John Arul Phillips is the current Dean leads the School, which boasts a staff strength of four academics, two Academic Fellows and an administrative executive.

The School offers one (1) postgraduate degree, three (3) Bachelor of Education degrees with Honours and one (1) Graduate Diploma as follows:

i. Graduate Diploma in Early Childhood Education (GDECE) ii. Bachelor of Education (Teaching English in Second Language) with Honours iii. Bachelor of Education (Teaching Malay Language in Primary School) with Honours iv. Bachelor of Education (Early Childhood Education) with Honours v. Master of Education

The Graduate Diploma in Early Childhood Education was launched in May 2012 with an initial intake of 6 students and had conferred 480 students since its establishment.

The Bachelor of Education in Teaching English as a Second Language, Teaching Malay Language in Primary School and Early Childhood Education has produced 2810 graduates since its establishment. Two full time programme Bachelor of Education in Teaching English as a Second Language and Early Childhood Education are expected for launching in year 2020.

The Master of Education (MEd) was offered from September 2008 to an initial intake of 17 students. It has since grown to a current intake of 68 students and has produced 1170 graduates. In 2018, the School reduced its credit requirements for MEd programmes from 42 credit hours to 40 credit hours. This move has allowed a shorter endeav- our for students, who can now fulfil the course requirements and earn a part-time degree within 18 months. MEd currently offers twelve concentration areas, and Teaching Islamic Education is the new area which to be offered in 2020.

PROGRAMMES MALAYSIA INTERNATIONAL TOTAL

Master of Education 476 89 565

Bachelor of Education (Early Childhood Education) 109 91 200

Bachelor of Education (Teaching Malay Language in 223 0 223 Primary School)

Bachelor of Education (Teaching English in Second Language) 44 12 56

Graduate Diploma in Early Childhood Education 505 0 505

SECS EnrolmentSECS Enrollments for for2019 2019 by by Programmes Programmes

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School of Arts, Humanities and Social Sciences

The importance of Arts, Humanities and Social Sciences in providing values, characters and ethical foundations is commonly understood in the development of human civilizations. In the context of Asian civilizations, Asia e Univer- sity believes that there is vast potential of studies in Asian values, characters and ethical foundations can contribute significantly to the creation of peaceful and prosperous world. For that reason, the School of Arts, Humanities and Social Sciences (SAHUSS) is offering academic programmes leading to this vision.

These include the Bachelor of Arts in Graphic Design, Bachelor of Education (Hons) in Teaching Islamic Studies in Primary School and Diploma in Islamic Studies. Besides, for the advanced research programmes, there are PhD in Social and Behavioral Sciences and PhD in Humanities for those interested to pursue higher degrees in Arts, Humanities and Social Sciences.

In the context of Asian civilizations, Asia e University believes that there is vast potential of studies in Asian values, characters and ethical foundations can contribute significantly to the creation of peaceful and prosperous world.

PROGRAMMES MALAYSIA INTERNATIONAL TOTAL

Bachelor of Arts in Graphic Design 9 0 9

Bachelor of Education (Teaching Islamic Studies in Primary School) 631 0 631

Diploma in Islamic Studies 12 0 12

SAHUSSSAHUSS Enrollments Enrolment for for 2019 2019 by by Programmes Programmes

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School of Foundation Studies

School of Foundation Studies was resumed its independent operation in April 2019 after having obtained the status of “Teaching Centre” from the University of London (UoL), U.K. to offer International Foundation Pro- gramme (IFP) in October 2018. A team of three from University of London including Ms. Lynne Robert, Director of IFP, Dr. James Abdey author and lecturer of Economics, and Mathematics & Statistics from London School of Economics and Political Science (LSE), and Ms. Hayley-Anne Hawkes, Marketing Manager, had successfully conducted the IFP training to lecturers of Asia e University in January 2019.

With the support from the University of London, the first milestone for SFS in 2019 was applied and successfully obtained approval from the Malaysian Qualification Agency (MQA) in October 2019, as well as Jabatan Pendi- dikan Tinggi (JPT) in November 2019, to offer IFP. This brings AeU the first private higher institute of learning in Malaysia offering both full-time and part-time Foundation programme. This also brings AeU to the stiff compe- tition of full-time and conventional pre-university market.

Besides, to support students for the English requirement of IFP, SFS received full-support from Pearson Sdn Bhd and prepared to offer Pearson Test of English (PTE). AeU is a distributor of Pearson and is preparing to provide retail services to other providers too.

The 2nd milestone for SFS was the launching of the pre-foundation programme, a 3-month skill-based programme. This programme not only enhances high school leavers’ English communication skill and other technical skills such as e-portfolio, basic financial planning etc to prepare them for Foundation programme, but also providing them opportunity to expose to the real world by placing them as interns in AeU as well as other industries.

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School of Professional and Executive Education

The School of Professional & Executive Education (SPEED) It is important that we was founded primarily to impart dynamic skills, knowledge and experiences to 21st century executives who are in pur- provide meaningful learning suit of lifelong-learning. SPEED was the executive education experiences that are clearly arm of Asia e University. Its programmes are innovatively linked to their personal and designed and topical in nature for working adults of differ- future goals. This encourages ent backgrounds for upskilling, reskilling as well to pursue their lifelong learning needs. AeU is in the midst of revamp- them to provide substantive ing SPEED programmes to address the demand of the In- feedbacks in the courses and dustrial Revolution 4.0 and to catalyse the digital economy inculcates a culture of workforce. empowerment and SPEED offers mainly certificate based training programmes critical enquiry. to professionals in various industries, allowing these well-qualified individuals to further their career -enhance ments. SPEED provides programmes in a variety of fields like leadership, management, communications, critical thinking skills, blockchain, artificial intelligence, Internet of things, design thinking, and data science, to name a few. SPEED courses can also be tailor made for clients who are interested to conduct in house training.

Participants of the SPEED programmes have interacted ro- bustly with their facilitators and peers. Learners are encour- aged to participate, lead the discussions, present them with problems so that they can bring solutions, encourage peer to peer learning and engage in focused discussions. It is important that we provide meaningful learning experiences that are clearly linked to their personal and future goals. This encourages them to provide substantive feedbacks in the courses and inculcates a culture of empowerment and critical enquiry. We are developing more industry-relevant short courses, in tandem with the changing economic and commercial landscapes in 2020 and beyond.

We tap on AeU’s internal expertise and market practitioners to make our courses more current and useful. SPEED’s training, learning and development programmes will have to dis- rupt to make us relevant and current now and in the future. In this sense, we have started working on microcredentials to make training more fun and innovative, within a shorter time. This will be one of our focus areas to rejuvenate our training and learning routes.

In 2019, SPEED has produced 1,130 graduates, of whom 67% (752) were Malaysians, and the remaining 33% (378) are international students.

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PARTNER PROGRAMMES STUDENTS

Cambridge College of Business and Management (CCBM) Executive Master Of Science In Entrepreneurship & Innovation 23

Executive Master Of Science In Information Security 41 CICRA Campus Executive Master Of Science In Mass Communication 0

Executive Master Of Science In Project Management 50

Global Institute of Project Management (GIPM) Executive Master Of Science In Human Resource Management 5

Executive Master Of Science In Supply Chain Management 49

International Institute of Health Sciences (IIHS) Executive Master Of Healthcare Administration 18

Executive Master Of Science In Strategic Marketing 99 Strategy College of Business and Marketing Executive Master Of Science In Finance 74

TOTAL 359

SPEED Enrolment for 2019 by Programmes

PROGRAMMES OFFERED

Certificate Programmes Collaboration with International Partners 1. Certificate in Employment Legislations & Industrial 1. Executive Master in Healthcare Administration Relations 2. Executive Master of Science (Finance) 2. Certified Associate in Project Management 3. Executive Master of Science (Strategic Marketing) 3. Certificate in Manufacturing Operations 4. Executive Master of Science in Entrepreneurship 4. Certified Project Manager & Innovation 5. Certificate in Operations Management 5. Executive Master of Science in Human Resource 6. Certificate in Chemical and Scheduled Waste Management Management 6. Executive Master of Science in Information Security 7. Certificate in Hospitality & Hotel Operation 7. Executive Master of Science in Mass Management Communication 8. Certificate in Industrial Engineering 8. Executive Master of Science in Project Management 9. Professional Certificate in Quality Management 9. Executive Master of Science in Strategic Practitioner Management 10. Certificate in Hospitality and Cabin Crew 10. Executive Master of Science in Supply Chain Operations Management 11. Advanced Certificate in Integrated Manufacturing Operations Management 12. Certificate in Advanced Supervisory Skills 13. Advanced Certificate in Production Operations 14. Certificate in Maintenance and Troubleshooting Management 15. Certificate in Industrial Automation 16. Certificate in Healthcare Management 17. Certificate in Human Resource Practices

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ACADEMIC WRITING

Journal Articles

Ansary Ahmed (2019) Workshop on ACD MBA Programme for ACD University Network: A Report. Asian Journal of Distance Education, 14 (1), 153-157.

Arman Hj. Ahmad., Norsida Shafaruddin., Ridzuan Masri., Norny Rafida Abd Rahman., & Wan Sabri Wan Hussin. (2019) Theorizing Servitisation for SME Performance. International Journal of Financial Research, 10 (5).

Asrul, Sani., T.K.A, Rahman., Agus, Budiyantara., & Rouly, Doharma. (2019) Measurement of Readiness in IT Adop- tion Among SMEs Manufacturing Industry in Jakarta. Journal of Theoretical and Applied Information Technology.

Bernadus, Gunawan Sudarsono and Aedah, Abd Rahman and Manorang, Sihotang and Alexius, Ulan Bani and Agus, Budiyantara and Rouly, Doharma (2019) Using PLS-SEM and Interpretative Analysis for Testing Question- naire of The Success of Information Systems Strategic Planning Benefit Realization. Journal. (Unpublished)

Bernadus, Gunawan Sudarsono, Manorang Sihotang, Aedah, Binti Abd Rahman, Sri Poedji Lestari, Agus Budi- yantara, & Rouly Doharma (2019). Benefits Realisation and Success Factors for Information Systems Strategic Planning using Systematic Literature Review. International Journal of Innovation, Creativity and Change (IJCC). 5 (6). 862-873. https://www.ijicc.net/index.php/volume-5-2019/178-vol-5-iss-6

Dwi, Yuniarto., A’ang, Subiyakto., Aedah, Abd Rahman & Reny, Rian Mardiana (2019) Assessment of Readiness and Usability of Information System Use. JOIN (Jurnal Online Informatika), 4 (1), 1-8.

Erlan, Darmawan & Rivandi, Taufan (2019) Space Security System using Motion Sensor and Notification of Short Message Service with Arduino-Based Fuzzy Logic Algorithm. Journal of Physics, 1-7.

Esa, Firmansyah and Yuniarto, Dwi and Herdiana, Dwi and Mulya, Suryadi and A’ang, Subiyakto and Aedah, Abd Rahman (2019) Integrating the Readiness and IS-Impact Constructs in the Rural Area Context: A Model Develop- ment. IOP Conf. Series: Materials Science and Engineering 662. pp. 1-11.

Hock, Oo Yu., Yaser Alraei, Alnekhaira Buti Alshamsi., Asif, Mahbub Karim & Mohammad Imtiaz, Hossain (2019). Developing a Framework on Performance and Challenges of Strategic Management Information System: A Case study on Ministry of Interior, UAE. International Journal of Academic Research in Business and Social Science, 9 (5), 633-646.

Juhary, Ali., Mardiyana, Noor & Owin Jamasy, Djamaludin (2019) The Effect Of Transformational And Transactional Leadership On The Commitment Of Organization, Turnover, And Perfomance (At Baitul Maal Wat Tamwil, The Special Region Of Yogyakarta). IOSR Journal of Business and Management (IOSR-JBM), 21 (3). 09-17.

Lee, Leong Weng & Muhammad Madi, Abdullah (2019) Organizational Justice and Employee Deviance among Emergency Services Personnel in Malaysia. Journal Contemporary Research in Business, Economics and Finance, 3(1). 62-73.

Mubanga, Philip., Hock, Oo Yu., Asif, Mahbub Karim., Zulkifli, Senteri & Mulenga, Innocent Mutale & Preckler, Miriam (2019) Harnessing Technical and Vocational Education and Training and Entrepreneurship Education to Address Unemployment in Lusaka Province, Zambia. Open Journal of Social Science. 153-179.

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Mubanga, Philip., Hock, Oo Yu., Asif, Mahbub Karim & Mulenga, Innocent Mutale (2019) Methods of Financing Technical and Vocational Education and Training, and Entrepreneurship Education to Support Skills Development in Lusaka Province, Zambia. International Journal of Research and Scintific Innovation (IJRSI), 4 (4). 96-107.

Muhammad, Imranullah & Umar, Farooq. (2019). Factors Affecting Perceived Economic Growth of Khyber Pakh- tunkhwa-Pakistan: A Comparative Study of Formal and Informal Users. Pakistan Business Review, 21 (2). 140-155.

Norizzati, Azudin (2019) Cross-cultural Communication Competency Among Managers: A Study of Organizations in Malaysia. International Journal of Management, Innovation & Entrepreneurial Research, 5 (1).10-17.

Resad, Setyadi., Aedah, Abd Rahman & A’ang, Subiyakto (2019) Statistical and Interpretative Analyses for Testing Customer Trust Questionnaires on IT Governance. IOP Conf. Series: Materials Science and Engineering, 662 (2).1-7.

Shahid, Rasheed., Umar, Saood & Waqar, Alam (2019) Momentum Effect in Stock Market: Empirical from Pakistan Stock Exchange. Abasyn Journal of Social Science, 12 (1).

Sor Tin, Saw (2019). An analysis of taxpayer compliance using a cost-benefit approach. Journal of Asian Business and Economic Studies, 26 (1). 45-73.

Wagimin, Mohd., Elisa, Kusrini., Juhary, Ali & Vembri, Noor Helia (2019). The Effect of Leadership on Employee Performance with Total Quality Management (TQM) as a Mediating Variable in Indonesian Petroleum Companies: A Case Study. International Journal of Integrated Engineering, 11 (5).180-188.

Wiliani, N., Rahman, T., Sani, A., & Ramli, S. (2019). Statistical Characteristics for Identification Defect of Solar Panel with Naive Bayes. https://doi.org/10.31227/osf.io/uyfne

Conference Proceedings

Anton, Hindarjo., Juhary, Ali., & Cicih, Ratnasih (2019). Zakat Payment Rate in Jabodetabek (Jakarta, Bogor, Depok, Tangerang and Bekasi). In: International Conference on Interactive Digital Storytelling 2019.

Asrul, Sani., T.K.A, Rahman., Aang, Subiyakto., & Ninuk, Wiliani. (2019) Combining Statistical and Interpretative Analyses for Testing Readiness and IT Adoption Questionnaire. In: Combining Statistical and Interpretative Analyses for Testing Readiness and IT Adoption Questionnaire

Azmi, Hj Mohd & Khairun Nisa, Mohd Arshad (2019) The Implications of Transformational Leadership Styles, Organizational Commitments and teamwork Performance Among Law Enforcement in Malaysia. In: FGIC 2nd Conference on Governance and Integrity.

Cecep Nurul, Alam., Putra, S.J., Subaeki, B., Aedah, Abd Rahman., T.K.A, Rahman & Y, Suryana (2019) Combining Readiness and Success Constructs for Exploring the Information System Implementation Performance: A Model Development. In: 4th Annual Applied Science and Engineering Conference

Efri Syamsul, Bahri., Mohd Mizan, Mohammad Aslam., Abdullah Alwi, Hj Hasan., & Hendro, Wibowo (2019) Ma- qasid Al-Shariah in Micro-entrepreneurs Development: an Overview. In: International Conference of Zakat 2019 Proceedings.

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Esa, Firmansyah., Yuniarto, Dwi., Herdiana, Dwi., Mulya, Suryadi., A’ang, Subiyakto and Aedah, Abd Rahman (2019) Integrating the Readiness and IS-Impact Constructs in the Rural Area Context: A Model Development. In: IOP Conf. Series: Materials Science and Engineering 662, 1-11.

Farzana, Quoquab & Jihad, Mohammad (2019) Prelims. In: Green Behavior and Corporate Social Responsibility in Asia. Emerald.

M, Irfan., N, Lukman., A. A, Alfauzi & J, Jumadi (2019) Comparison of algorithm Support Vector Machine and C4.5 for identification of pests and diseases in chili plants. In:4th Annual Applied Science and Engineering Conference.

M, Irfan & S.J, Putra (2019) Combining Statistical and Interpretative Analyses for Testing IT Implementation Readi- ness. In: 4th Annual Applied Science and Engineering Conference.

M. S, Hartawan., I, Mantra & I. W., Widi Pradnyana (2019) Interpretative Analysis and Testing Statistics to test questions testing the Mobile Government questionnaire against the model of readiness and successful adoption,. In: International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS), Jakarta, Indonesia.

Ninuk, Wiliani., T.K.A, Rahman., Suzaimah, Ramli & Asrul, Sani (2019) Statistical lCharacteristics For Identification Defect of Solar Panel with Naive Bayes. In: Statistical Characteristics For Identification Defect of Solar Panel with Naive Bayes, SOLO.

Noor Akhmarisha Saari (2019). Linguistic analysis on the use of social media in course of students in IPTS. Paper present- ed in the ASCENT Conference 2019

Slamet, Cepy., Aedah, Abd Rahman & Muhammad Ali, Ramdhani (2019) Concepts of Strategic Management of Infor- mation Technology. In: 1st International Conference on Advance and Scientific Innovation (ICASI).

Thi-Thanh, Quy Tran., Quoc-Tuan, Tran & Hoanh-Su, Le (2019). An Empirical Study on Continuance Using Intention of OTT Apps with Young Generation. In: International Conference on Multimedia and Ubiquitous Engineering.

Wahidah, Mohd Zain., Amir Hussain, Md Ishak., Norkamarizal, Kamarudin., Aida Rashidah, Maajis and Nur Liyana, Abdul Halil (2019) Users’ and Librarians’ Perceptions of School Resource Center KOHA Library Automation Implemen- tation: A Case Study of School Resource Centre at Kolej Tingkatan Enam Petaling Jaya. In: Seminar Kepustakawanan Memanusiakan Maklumat, Memperkasakan Masyarakat.

Cecep Nurul, Alam and Putra, S.J and Subaeki, B and Aedah, Abd Rahman and T.K.A, Rahman and Y, Suryana (2019) Combining Readiness and Success Constructs for Exploring the Information System Implementation Performance: A Model Development. In: 4th Annual Applied Science and Engineering Conference.

Slamet, Cepy and Aedah, Abd Rahman and Muhammad Ali, Ramdhani (2019) Concepts of Strategic Management of Information Technology. In: 1st International Conference on Advance and Scientific Innovation (ICASI).

Noryati Alias, Zainudin Awang, Habsah Muda. (2019). Effects of policy content meaningfulness and policy acceptance on policy implementation performance of public primary school leaders in Malaysia: using regression by amos. International Conference on Business Management held on 18 – 19 December 2019 at UniSZA, Terengganu, Malaysia.

Page 26 ANNUAL REPORT 2019 ANNUAL REPORT 2019 ACADEMIC CENTRES

Page 27 ANNUAL REPORT 2019

Asian Centre for E-Learning (ACE)

Asia Centre for e-Learning (ACE) was established under the auspices of ACD. ACE provides the AeU learners with integrated e-learning and mobile learning solutions. ACE aspires to be an e-Learning centre of excellence.

ACE aims to promote e-learning initiatives in the region. Specifically, to build strategic ties with institutions in the creation of e-content, develop policies and standards, provide a repository of e-learning technologies, and training services.

Page 28 ANNUAL REPORT 2019 ANNUAL REPORT 2019

ACE responsibilities are:

Develop standard and affordable e-content for Schools and departments / units in AeU; Provide training and consulting services towards development of e-learning skills and competencies; Maintain an up-to-date database of e-learning technology information and resources.

In line with motto of “study from anywhere in the world”, ACE has developed a number of projects and involved in research to elevate AeU learning technology. Among these projects are: myPLS is a learning platform for AeU students and Academic Facilitators. ACE develops learning resources that include web based materials and multimedia content called Online Self Instructional Materials (OSIMs). Besides that, ACE manage the development of Kit for Self Instructional Materials (SIMs). This kit is to be used as a standard guideline for all Schools in AeU. Starting 2019, myPLS portal provides online training for students. This training as a digital guideline for students on how to use myPLS portal. AeU MOOC portal has been launched on October 2019 with 9 courses currently offered and more courses to be ready soon. Since the launching of MOOC, ACE is receiving 70 registrations from Somalia, Pakistan, Sri Lanka, Lao, Indonesia, Myanmar, Nepal, South Africa, Nigeria and Malaysia itself. AeU has established partnership with OER Foundation, New Zealand. In relation to this, ACE has coordinated the OERu Practitioner Certificate Training Programme for AeU lecturers. 3 lecturers obtained a Competency Certificate in LiDA103 Open education, copyright and open licensing in a digital world.

The centre plays a key role in helping the University to achieve its goal of becoming a leading flexible learning innova- tor. ACE will partner with Schools to create interactive content using the latest technology to further improve student experience and encourage flexible learning.

In 2020, ACE plans to launch more projects. One of the project is, Academic Facilitator Training to train Academic Facilitators (AFs) in AeU. This training consists of guideline and requirement to equip the AF with sufficient knowledge and online tutoring skills.

Page 29 ANNUAL REPORT 2019

Accreditation of Prior Experiential Learning (APEL) Assessment Unit

APEL Assessment Unit was established at AeU in 2016 seeks to promote acceptance of lifelong activities and practices where the learners may be granted entry and credits for a programme with recognition of learning re- gardless of how and where it was required. APEL Assessment Unit pave the way for APEL practices in the region, establish strategic links with institutions in granting learners with entry and credits for a programme, develop APEL policies and standards, provide APEL processes, and training and briefing services.

Responsibilities of APEL Assessment Unit Develop quality APEL guideline and policy for schools and departments/units in AeU. Provide training and briefing regarding APEL processes and systems. Maintain an up-to-date repository of information and resources on APEL, APEL (A) and APEL (C).

APEL Statistics – Number of students obtained APEL Certificate from AeU (Year 2019) APEL (A) Local Student

Number of Students’ No. Schools Malaysia International

1 SECS 147 54

2 SOM 86 27

3 SAHUSS 59 -

4 SST 7 -

Total 299 81

Overall Total Number of APEL Students (Year 2019): 380

Page 30 ANNUAL REPORT 2019 ANNUAL REPORT 2019

Projects and Achievements

NO PROJECT ACHIEVEMENT

2 projects: APEL portal and 1. system ● APEL portal created : apel.aeu.edu.my ● Online Aptitude Test (OAT) project development started. In pipeline for deployment.

2 types of APEL practices introduced and managed at AeU:

2. APEL practices ● APEL (A) ● APEL (C)

Development and uploading of items in APEL (A) repository:

● AeU APEL (A) Policy Handbook ● Guidelines to Good Practices (GGP) ● Brochure 3. APEL repository Development and uploading of items in APEL (C) repository:

● AeU APEL (C) Policy Handbook ● Guidelines to Good Practices (GGP) ● Brochure

● Planning of APEL (A): Resources and Timeline: o Appointment of APEL Coordinators from 4 schools, Assessment Developers and Moderators o Development of APEL (A) Timeline o Costing for APEL (A) o Determine requirements for APEL (A) Assessments (Aptitude Test, Portfolio and Interview) ▪ Aptitude Test: ● 5 course categories ● 2 types: Multiple Choice Question (MCQ) and Short Essay (SE) ● Total number of questions: 480 (MCQ: 460 questions, SE: 10 questions) ● 8 sets of Questions Paper (Undergraduate/Postgraduate; Local/International, Set 1 and 2) ● 8 sets of Answer Scheme (Undergraduate/Postgraduate; Local/International, Set 1 and 2) APEL (A) process ● Improvement of current processes: 4. planning and costing o Task Distribution and Information to Academics and Academic Fellows o Design of new document, forms, and template o Distribution to Commercial and International Unit on new moderated set of APEL (A) Q&A o Assessment Development o Moderation of Softcopy/Hardcopy version by APEL Assessment Unit, Schools and Academic Fellows

● Creation of new processes for schools: o Appointment of Assessment Developers o Appointment of Moderators o Uploading of Online Aptitude Test (OAT) Questions and Answers (Q&A) by APEL Assessment Unit o Moderation of Online Aptitude Test (OAT) version by APEL Assessment Unit o Creation of documents (forms, templates, letters and policy handbook)

● Planning of APEL (C): Resources and Timeline o Appointment of APEL Coordinators from 4 schools, Advisors, Assessors and Moderators o Development of APEL (C) Timeline o Costing for APEL (C) o Determine requirements for APEL (C) Assessments (Challenge Test, Portfolio) ▪ Programs, courses and experts’ list APEL (C) process ▪ Assessment: Question and Answer (Q&A) & Rubric for each course 5. planning and costing ● Creation of new processes o Appointment of Advisor o Appointment of Assessor (for Assessment Development and Grading) o Appointment of Moderator o Assessment Development o Moderation o Creation of documents (forms, templates, letters and policy handbook)

APEL promotional and visibility at AeU platform:

● Facebook post 6. APEL promotional ● myPLS slider and visibility ● Email blast to staff ● AeU website slider ● APEL brochures

Benchmarking and Visitation ● UiTM Benchmarking Visit for APEL Practices and Implementation, 22 July 2019 Benchmarking/ ● UTM Benchmarking Visit for APEL Practices and Implementation, 5 July 2019 Visitation/Open Open Day, Conference, Seminar and Training 7. Day/Seminar/. Training ● MQA, Cyberjaya, Hari Terbuka APEL, 17 December 2019 ● Kementerian Pendidikan Malaysia (KPM), Putrajaya, Persidangan Pembelajaran Sepanjang Hayat Peringkat Nasional 4.0, 7 November 2019 ● MQA, Putrajaya, Seminar On Accreditation of Prior Experiential Learning (APEL) Access (A) and Credit (C), 23 September 2019

Page 31 ANNUAL REPORT 2019

SUPPORT SERVICES

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Talent Management and Development (TMD) Department

Outstanding talents are important to contribute on the growth and sustainability of the organisation. While we need to hire right, we also strived to retain them and has managed to reduce staff turn-over rate from 18% in 2018 to 12% in 2019.

Talent Management and Development (TMD) view peo- cation channel between top management and staff. In ple as the University’s greatest assets, the best brand order to achieve this, “Coffee with VC” session was orga- ambassador and the backbone of the University. TMD in nized, the first session was held on 20 June 2019 at AeU 2019, continue to search for the best and committed tal- Knowledge Centre. The coffee talk session provide- op ents to provide support in achieving the university’s goals portunity for staff to have informal conversation with the and objectives. Vice Chancellor and gain updated information on AeU.

Beside human resource, TMD continue to promote, support and leverage on technology resources and systems to drive people excellence and innovation. This priority has improved and enhanced workflow efficiency and improve customer service via TMD online system.

Quality and effective training is a necessity for a growing institution like AeU and as opportunity for staff to expand their knowledge base. In 2019, TMD has successfully organised 7 in-house training programmes and 39 public trainings with 80% HRDF claimable trainings.

AeU Management Retreat was held in Lexis Hibiscus Port Dickson from 2 to 4 August 2019 and attended by 25 participants. It was also facilitated and actively supported by AeU Top Management and Board members. The main objective of the retreat was to draw up strategic plan over the next five years and review business plan to meet the future emerging challenges and opportunities, both locally and internationally. The retreat also create an environment for team bonding, problem solving and deci- sion making session away from daily work distractions.

For any good organisation, an open two way communi- Page 33 ANNUAL REPORT 2019

Quality Assurance and Regulatory Affairs

Quality Assurance and Regulatory Affairs (QARA) Depart- monitoring. Periodic programme review evaluates the ment reports directly to the Vice Chancellor with the fol- performance of the programmes in the following as- lowing responsibilities: pects: 1. To promote good practice and ensure compliance with internal and external academic quality assurance A. Fulfilment of the external quality assurance and regu- requirements and good practices in operational latory requirements pertaining to: procedures. + Malaysian Qualifications Framework (MQF) 2. To develop, implement and review regulations and + Code of Practice for Programme Accreditation (COPPA policies to benchmark with best practices. /COPPA-ODL) 3. To provide executive support to the Senate and its + MQA’s Programme Standards, and/or standards from academic committees. professional bodies; 4. To report to the Senate and Executive Management B. Contribution and alignment towards the AeU strategic committee on the performance of the Quality direction and goals; Assurance and Regulations and any needs for C. Quality student experience. improvement. 5. To ensure the promotion of awareness of customer requirements throughout the university.

Academic programme, quality is assured and enhanced through regular monitoring and review involving the fol- lowings: (i) module monitoring (ii) programme monitoring and (iii) periodic programme review.

Course monitoring are carried out on a semester basis to evaluate students’ performance, identify improvements required for course content, method of delivery, assessment and other aspects. The findings of the course monitoring are fed into the annual programme monitoring and eventually, into the periodic programme review.

Meanwhile, the programme monitoring is conducted annually or by every intake to obtain information on whether the academic standards are maintained. It Course monitoring are carried identifies any issues and weakness in maintaining the out on a semester basis to academic standards as well as monitor the quality of students’ experience so that corrective action can be evaluate students’ performance, taken to improve the academic standards and the stu- identify improvements required dents’ experience. for course content, method of delivery, assessment and The main purpose of module and programme monitoring is to evaluate the effectiveness of the programme other aspects. The findings of implementation and measure the attainment of the the course monitoring are fed learning outcomes. into the annual programme

Periodic programme review is carried out every 3-5 years monitoring and eventually, with the involvement of the external examiners and is into the periodic programme more comprehensive than the course or programme review.

Page 34 ANNUAL REPORT 2019 ANNUAL REPORT 2019

List of Academic Programmes Accredited by Malaysian Qualifications Agency

NO. NAME OF PROGRAMMES PROGRAMME CODE

1. Doctor of Philosophy in Business Administration (R2-DL/340/8/0304) (04/25) (A9150)

2. Doctor of Philosophy (Education) (R2-DL/140/8/0021) (01/26) (A9152)

3. Doctor of Philosophy (Humanities) (R-DL/220/8/0008) (07/22) (MQA/FA1940)

4. Doctor of Philosophy (Information and Communication Technology) (R2/482/8/0583) (07/24) (A9886)

5. Doctor of Philosophy in Finance (R-DL/343/8/0015) (08/21) (MQA/FA0375)

6. Doctor of Business Administration (R2-DL/340/8/0407) (04/26) (A9673)

7. Doctor of Philosophy (Social and Behavioural Science) (N-DL/310/8/0037) (10/25) (MQA/PA9818)

8. Master of Business Administration (R2-DL/345/7/0305) (04/23) (A9102)

9. Master of Education (R2-DL/140/7/0007) (08/23) (A9151)

10. Master of Information and Communication Technology Management (R2-DL/482/7/0455) (05/24) (A9885)

11. Master in Management (R2-DL/345/7/0452) (01/24) (A9491)

12. Master of Human Resource Management (R-DL/345/7/0971) (11/21) (MQA/FA0673)

13. Master of Science (Management) (R2-CDL/345/7/0678) (01/24) (A9490)

14. Bachelor of Business Administration (Hons) (R2-DL/340/6/0458) (04/25) (A9101)

15. Bachelor of Education (TESL) with Honours (R2-DL/145/6/0050) (09/25) (A9153)

16. Bachelor of Education (Early Childhood Education) Honours (R-DL/143/6/0031) (05/24) (MQA/FA1280)

Bachelor of Education (Teaching Malay Language in Primary School) with (R-DL/145/6/0096) (08/22) (MQA/FA1635) 17. Honours

Bachelor of Education (Teaching Islamic Studies in Primary School) with 18. (R-DL/141/6/0018) (11/24) (MQA/FA1828) Honours

19. Bachelor of Arts (Honours) in Graphic Design (N-DL/214/6/0191) (06/22) (MQA/PA8218)

20. Bachelor of Digital Creative Media (Hons) (N/213/6/0059) (03/20) (MQA/FA1269)

21. Bachelor of Information and Communication Technology (Hons) Full-time (R/481/6/0762) (8/21) (MQA/FA1091)

22. Bachelor of Information and Communication Technology (Hons) ODL (R2-DL/481/6/0482) (05/26) (A9489)

23. Graduate Diploma in Early Childhood Education (R-DL/143/6/0122) (08/21) (MQA/FA0665)

24. Graduate Diploma in Business Management (R-DL/345/6/0956) (08/21) (MQA/FA0762)

25. Graduate Diploma in Accounting (N-DL/344/6/0525) (10/23) (MQA/PA9725)

26. Diploma in Islamic Studies (N/221/4/0115) (07/20) (MQA/PA3104)

27. International Foundation Programme (N-DL/010/3/0528) (11/24) (MQA/PA 12869)

Page 35 ANNUAL REPORT 2019

Information and Communication Technology Services

ICTS is responsible for the development, implementation and support of information and communication technology based services that support the core functions of the university.

Information and Communication Technologies Services To ensure the quality of services, ICTS Department has (ICTS) supports the infrastructure, information provision undertaken several key initiatives during in 2019. Among and information technology management at Asia e Uni- these are: versity (AeU). ICTS provides resources and services to support the educational, research, and service operations of + Setting up Public Cloud for all AeU application with fast the university. These resources and services are available and accurate accessibility. to AeU student or staff. ICTS develops and implements + Upgraded the Main Campus Wireless LAN Controller ICTS related policies and procedures to ensure the effec- and Access Point to improve the coverage and provide tive, secure, and appropriate use of university information better interoperability for most wireless devices and resources and services. ICTS is responsible for the devel- enable better throughput and data transfer speeds. opment, implementation and support of information and + Upgraded the Learning Management System to communication technology based services that support Moodle-based version 3.8 to take advantage of new the core functions of the university. additional features, further enhancing and enriching the students’ learning experience. ICTS responsibilities are:

Planning of information systems and infrastructure to support the university strategic direction. Development, integration and testing of information systems and infrastructure to support the university strategic direction. Delivery, maintenance and support of information systems and infrastructure to support the university strategic direction. Provide training, user guide and support on ICT systems and technologies.

Among the ICTS projects are: Campus Management System (CMS) - myAeU Learning Management System (LMS) – myPLS Staff Portal - TMD

Page 36 ANNUAL REPORT 2019 ANNUAL REPORT 2019

Assessment Centre

The Assessment Centre under the Registry Office, - en + Release final results to the students after the sures the conduct of examination activities is efficient Examination Board’s approval and also and abides by the University Rules and Regulations. In release graduating list after the Senate’s order to achieve this task, it performs the following roles; endorsement; + Supply copies of examination question papers to + Produce the examination scheduling and ensure it is the Library. being displayed a month before the examination starts; + Ensure the examination question papers and answer In addition, the Assessment Centre also facilitates any booklets are printed correctly and timely; other tasks related to the examination as to ensure the + Ensure the preparation of examination venues and quality of assessment for the University. question papers are safely stored; For the year 2019, Assessment Centre had successfully + Conduct briefing to Chief Invigilators and Invigilators; conducted three (3) main final examination as follows: + Distribute secure answer scripts to examiners; + Compile results from Schools and tabulate results for the University Examination Board Meeting;

No Semester Date

1 January 2019 Semester Examination 23rd – 25th May 2019

2 May 2019 Semester Examination 23rd – 25th August 2019

3 September 2019 Semester Examination 13th – 15th December 2019

A total number of 13,311 sittings were record which were held at various, local and international venues.

January 2019 May 2019 September Semester Semester Semester 2019 Semester

30 29 31 No of Local Examination Venues Oversea 17 18 22

167 165 151

Local (Postgraduate: 50 & (Postgraduate: 36 & (Postgraduate: 33 & No of Undergraduate: Undergraduate: Undergraduate: Question 117) 129) 118) Papers

Oversea 110 96 112

Number of Examination Venues, Question Papers & Sittings

Page 37 ANNUAL REPORT 2019

Asia e University Knowledge Centre

As part of the Knowledge Centre role, as custodian of the organization’s knowledge management, was able to traced and downloaded more than 100 academic publications by AeU’s academic staffs

The AeU Library, provides an extensive and excellent In terms of collection management, the library have suc- collection of print, electronic, and multimedia learning cessfully upgraded Library Management System from materials to meet the information needs of the univer- KOHA 3.22 to KOHA 18.05. To further enhance library ser- sity communities. To date, the Library has more than vices, a library usage survey was carried out among post- 6,000 titles of printed monograph, and subscribed to 24 graduate students. Data gathered and feedback from the multi-discipline databases consisting of; 1.4 million titles survey has contributed to the understanding of the users’ of e-resources which includes e-book, e-journal, e-thesis, behavior and fruitful in improving the library service. videos as well as more than 30,000 hours of audiobooks. The e-library interface and its features make the discov- As part of the Knowledge Centre role, as custodian of ery of learning simple and accessible for AeU e-learning the organization’s knowledge management, was able to community. traced and downloaded more than 100 academic publications by AeU’s academic staffs. These publications As an Open and Distance Learning (ODL) university li- were uploaded and indexed in AeU’s Institutional Reposi- brary, AeU Knowledge Centre has taken initiatives to tory (IR), for future reference. serve our users especially remotely to fit our users’ working lifestyle and needs. Among them, in 2019, more than 13 trainings sessions were conducted which cover information search strategy (4), publishing (2), online databases (3) and thesis formatting and Mendeley Reference Manager (5). The majority of the trainings are recorded and available online via the library website and media social channels such as Facebook and YouTube. The library also offer an online support services through the library website such as online consultation using live chat and direct technical assistance using remote access software.

Page 38 ANNUAL REPORT 2019 ANNUAL REPORT 2019

Learner Service Centre

Learner Service Centre (LSC) supports the provision of quality education at Asia e University by serving as a cen- tral point for support and provide essential services for all learners of the University. In order to manage and support enquiries, feedback, suggestions or complaints from learners, LSC provides communication channels via, e-mail, telephone hotline and online e-Customer Relation- ship Management (CRM) service.

NO SERVICES RENDED TOTAL

1 Registration Services 205

2 Academic Counselling (via phone & walk in) 465

3 EPF Withdrawal Letters 1806

4 Finance Transaction 463

5 Submission of Assignment/Project Paper/Thesis 80

6 Student ID Card Request 1156

7 Enquiries (Exam Slip, Payment) 350

8 Examination Results Enquiries 290

9 AeU PLS (uploading announcements) 25

10 OKU Submission / Claims 6

11 Postage & Courier 940

12 PTPTN 949

13 Documentation checking and submission (New Students) 43

14 Email Blasting 3

15 Reset password portal &PLS 170

Services Provided by LSC for 2019

Page 39 ANNUAL REPORT 2019

Corporate Communications

Formerly known as Marketing Corporate Communications Relations (MCCR), the Corporate Communications Depart- ment (CCD) has gone through a major restructuring in the year 2019 and placed under the office of the Vice Chancel- lor. The department has a significant role in improving the university’s branding and visibility to the public and also to increase publicity through university’s events, and CSR projects.

1. Events

Open Day, May 2019 Global Peace Day, Oct 2019 Many activities were conducted such as: As part of the Global Peace Day, Corporate Communica- + Personality Test - Career Profiling tions and Students & Alumni Affairs (SAA) AeU organised + Photoshop for Beginner a simple ceremony to commemorate the end of World + Free Medical Check – Up War 1. This half day event was led by AeU Acting DVC, + Public Speaking Prof. Dr. Titik Khawa Abdul Rahman, attended by full-time + Women’s Self Defense Demonstration students, lecturers and also staff. We are honoured to + Art for Kids Workshop have organised this special ceremony and will incorpo- rate this as our annual event.

2. Social Media

Likes : 262,367 Followers : 1,818 Followers : 586 Views : + 24,000 Posts : 209 Posts : 209 Posts : 209 Subscribers : + 209

3. Promotions

INITIATIVES QTY/ DURATION MEDIA/ CHANNELS COST (RM)

TheStar, Berita Harian (BH), News Newspaper Insertions 18 Straits Times (NST), Borneo Post 197,050.32

Digital Marketing August - Sept Online 99,000 Campaign

Alumni – 7 videos Promotional Videos Social Media – 16 videos Facebook, You Tube -

Page 40 ANNUAL REPORT 2019 ANNUAL REPORT 2019

4. Sponsorship AeU sponsored 30 pieces of Blue Jersey to HTTC Cycling Club.

5. Added value/Development

DEPARTMENT INITIATIVES RESULTS

Self-video making training to ● Independence video maker Commercial 4 education consultants ● 12 promotional videos for social Department (Commercial Department) media

Development of the AeU MOOC ● Logo for AeU MOOC AeU MOOC brand and promotional videos ● 7 introduction course videos

6. Merchandise Developed 55 items to promote the university’s brand

Page 41 ANNUAL REPORT 2019

Alumni

With over 20,000 members, dispersed across Asia and around the world, our alumni community is AeU’s second largest and influential stakeholder group. AeU alumni serve as ambassadors for the University, formally and infor- mally promoting AeU and helping to strengthen its profile in Asia and around the world.

Alumni Unit of Student & Alumni Affairs Department is the point of contact for graduates upon graduation and a wide range of special alumni events and services are organized to help alumni stay connected to the University. Engagement is fostered through communications via alumni portal and social media platforms including Facebook, Instagram and LinkedIn. An alumni portal was launched in early 2019 to get alumni from across the globe connected.

AeU Alumni Portal : https://myaeu.aeu.edu.my/alumni

Testimonials “I enrolled in AeU’s DBA degree programme in December 2012 and grad- uated in 2018. At age 30, I happen to be the youngest DBA graduate in AeU.”

Dr. Florence Chia Graduate of 2018, Malaysia Doctor of Business Administration (DBA) Lecturer, Executive College, Kuching

“I had to travel through difficult terrains for long hours to AeU’s Kota Marudu learning centre to attend classes. Sometimes I felt like giving up, but the comprehensive learning materials, the facilities and the support of tutors greatly spurred me to persevere despite the mammoth task to balance work, study and family. AeU’s blended learning mode was cer- tainly most ideal for me..”

Joinin Jabil Graduate of 2016, Malaysia Bachelor of Education (Teaching Malay Language in Primary School) (Hons) Teacher & Senior Assistant, Sekolah Kebangsaan Magandai, Sabah

Page 42 ANNUAL REPORT 2019 ANNUAL REPORT 2019

AeU’s Global Partners

AeU work closely with a number of collaborative partners locally and internationally in the management and delivery of tuition to support AeU programmes. These relationship gives AeU the opportunity to enhance institution’s academic offering and provide the best possible learning experience to a wider geographical audience and offers them a truly global education experience.

International Partners

COUNTRY ORGANISATION

Hong Kong Unity Learning Institute

Turkey ROSHD Academy (ROSHD Virtual University)

Politeknik Negeri Jakarta (PNJ) Sekolah Tinggi Ilmu Ekonomi AMKOP Makassar (STIEAM) Politeknik Negeri Media Kreatif (POLIMEDIA) Indonesia Yayasan Citra Bunga Nusantara (YCBN) Yayasan Pandita WAFAA Group Universitas Esa Unggul

Cambodia Cambodian Mekong University (CMU)

China Webang Education & Technology Corp. Ltd. (WETC)

Kenya Education Malaysia Ltd (EML)

Maldives Mianz International College (MI College)

Myanmar Myanmar Institute of Higher Education

Nepal Virinchi College

OM International Private Limited Pakistan Wawasan World Leaders

Somalia Mogadishu University (MU)

Asian College of Management (ACM) ACMT BMI Campus Cambridge College of Business and Management (CCBM) CICRA Campus Sri Lanka Horizon Campus KASP Learning Prospects Academy Thames College International Institute of Health Sciences (IIHS) Foreign Trade University (FTU) Vietnam Smart International JSC Spectrum Education & Training

Yemen Azal University of Human Development

Page 43 ANNUAL REPORT 2019

Malaysia Partners

STATE ORGANISATION

Labuan Corridor Training And Consultancy (CTC)

Kuala Lumpur Shingo Academy Sdn Bhd (Shingo)

Shingo Academy Sdn Bhd (Shingo) Interface Global Education (IGE) ESPACT Sdn Bhd (ESPACT) Selangor Sree Knowledge Providers Sdn Bhd (SKP) Karisma Minda Resources (KMR) PORTMAN College (PC) Kolej SRI (Smart Reader International College)(SRI) Shingo Academy Sdn Bhd (Shingo) Interface Global Education (IGE) Global Pacific Degree Sdn Bhd (GPD) Sarawak Pusat Perkembangan Minda Darul Ridzuan (Minda) Corridor Training And Consultancy (CTC) K-Resources Training Centre (KRTC) Shingo Academy Sdn Bhd (Shingo) Sabah Institute Of Art (SIA) Sabah Amc The School Of Business (AMC) Corridor Training And Consultancy (CTC) Shingo Academy Sdn Bhd (Shingo) ESPACT Sdn Bhd (ESPACT) Perak Samudera Management Consultant Sdn Bhd (SMC) Pusat Perkembangan Minda Darul Ridzuan (Minda)

Interface Global Education (IGE) AK Academy Sdn Bhd Pulau Pinang Global Asia Learning Centre (GALC) Shingo Academy Sdn Bhd (Shingo) ESPACT Sdn Bhd (ESPACT)

Vkom Edu Resources (Vkom) Pahang Pusat Perkembangan Minda Darul Ridzuan (Minda)

Shingo Academy Sdn Bhd (Shingo) Interface Global Education (IGE) Negeri Sembilan Vkom Edu Resources (Vkom) Pusat Perkembangan Minda Darul Ridzuan (Minda) Melaka International College Of Science & Technology (MICOST) Melaka Interface Global Education (IGE) Karisma Minda Resources (KMR)

Kelantan Kolej Islam Antarabangsa Sultan Ismail Petra (KIAS)

Kedah Shingo Academy Sdn Bhd (Shingo)

Marsah Sdn Bhd (Kolej Pengajian Islam Johor)(Marsah) Shingo Academy Sdn Bhd (Shingo) Johor Interface Global Education (IGE) Pusat Perkembangan Minda Darul Ridzuan (Minda)

Page 44 ANNUAL REPORT 2019 ANNUAL REPORT 2019

CORPORATE SOCIAL RESPONSIBILITY

Page 45 ANNUAL REPORT 2019

CORPORATE SOCIAL RESPONSIBILITY

CSR ‘Chow Kit Outreach

AeU in collaboration with Pertubuhan Kebajikan Ar Riqab Wilayah Persekutuan, had organised an Outreach Programme in Jalan Chow Kit, Kuala Lumpur. This programme is in line with AeU initiative in giving back to the society.

The programme were joined by 20 staff who took the opportunity to learn more about deep poverty and home- less community and the best ways to contribute in order to help them in obtaining a second chance in life. AeU Management and staff have also done some collection as donation as well as collected pre-loved clothes especially baby wear, kids and adults clothing.

Page 46 ANNUAL REPORT 2019 ANNUAL REPORT 2019

Outreach Programme

1. Kolej Tingkatan Enam Petaling Jaya – Library Automation

AeU Knowledge Centre (AeU KC) has provided consultation, training and set up on KOHA library management system at the school. AeU KC association with Kolej Tingkatan Enam Petaling Jaya has been forge since 2014 with the assistance of the implementation KOHA Library Management System. In 2019 AeU KC, upgraded KOHA 3.20 version to 18.05 version. A series of training on various KOHA application modules were carried for the teachers and students.

2. International Movement for a Just World (JUST) – Library Consultation & Training

AeU library provide professional consultation and training on KOHA Library Management System to interns from JUST on the processing of information resources which including cataloging & classification of materials.

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