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AT&T Phone User Guide

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AT&T Phone User Guide ® ® MakeMakeTop callscalls With U-verse Voice byFeatures phone or phoneWith AT&T service, U-verse you by phone or haveVoice more digital calling home freedomphone service,and control you Click to Call. have more calling Voice AT&T Phone than ever. Voice Click to Call. freedom and control than ever. user guide AT&T Phone userVoiceuser guide guide • How to make calls by phone or Click to Call user guide • Topuser Features guide • How to manage Phone Features • How to manage Phone Features • HowH o w to makemanage calls or by change phone Voicemail or Click to Settings Call • How to manage or change Voicemail Settings Dial fromVoicemail your phone Viewer and Voicemail-to-Text (VMTT) • HowAT&T to U-verse manage support Phone Features Dial from your phone • Need more help? Get VMTT on your qualifying iOS or Android™ device via the • How to manage or change Voicemail Settings Voicemail Viewer App or choose to automatically forward your • Need more help? voicemail messages with VMTT to a designated email address accessible from your smartphone, tablet, or computer. NeedLearn moremore help? Call Blocking att.com/uversevoicemail Dial fromBlock the unwanted Web calls from numbers you specify, avoid those Need more help? Dial fromwith the anonymous Web information, and screen the callers you want Questions? Visit att.com/digitalvoicemail for more information to hear from with this feature. on setting up and customizingatt.com/uversesupport your voicemail. Caller ID on TV 1.800.288.2020 Questions? 1. Seeatt.com/myatt who is calling on your TV screen, and decide whether you ¿Habla español? 1 wantatt.com/myatt to answer (Phone and U-verse TV service required). Click or Live Chat online: att.com/support 2. Call: 800.288.2020 (and say “Technical Support”). 2 Add/Remove Wireless Number 3. 3 Combine your AT&T Wireless and home Voicemail into a single ¿Hablas español? 4. 4 mailbox. Wireless numbers can be added or removed anytime Para ver esta guía en español, visita att.com/uverseguias y haz clic en you’d like. Guía del usuario del servicio Phone de AT&T (ATT82000603-10). 5. 5 Accessibility support: 6. Alternate formats now available in large print or braille. 6 Call 800.288.2020 and request your Phone User Guide 7. 7 (ATT82000603-10) in an alternate format. • Tel ephone equipment for visual and/or hearing impaired: Dial from your TV – Phone: 877.902.6350 Dial from your TV – TTY: 800.772.2889 • Repair Center: – Phone: 800.246.8464 – TTY: 800.397.3172 1. 1 • Accessible Tagged PDF: Visit att.com/userguides 2. 2 • Device Compatibility Feature: Compatible with any TTY/TDD devices with 3. 3 standard phone line 4. AT&T Phone, including 911 dialing, will not function during a power outage without battery backup power. 4 1 5. Caller ID on TV requires subscription to U-verse TV and Phone. (06/16) 5 Questions? Get answers 24/7 at 6. Printed on recycled paper. 6 Questions?att.com/support Get answers, or Live 24/7 Chat at Questions? Get answers 24/7 at 7. att.com/uversesupportwith an AT&T representative!, or 7 att.com/uversesupport, or ATT82000603-10 Live Chat with an AT&T representative! Live Chat with an AT&T representative! ATT82000603-10 How to manage Phone Features How to manage or change To manage Phone Features online, log in to your online account at att.com/myatt and click on HOME PHONE, then “MANAGE VOICE FEATURES.” For more information on managing Phone Features, go to att.com/uvfeatures Voicemail Settings Voicemail Setup To Manage Voicemail Features Online: Instructs you on how to set up voicemail. 1) Access your account at • Dial *98 from your home phone att.com/myatt by logging in with your Anonymous Call Blocking Caller ID Blocking Cancel Call Waiting Locate Me AT&T U-verse Member ID (email address) • Follow the prompts to set up your mailbox Allows you to reject incoming calls Prevent the person you are calling from Allows you to cancel Call Waiting for all Never miss an incoming call again! and password. After creating your PIN, be sure to set up from callers who block their Caller ID. seeing your details on their Caller ID calls. Not only will your Phone number ring, 2) Hover over Home Phone on the myAT&T your authentication code. This will allow The message “The number you dialed display. Enable this feature for all calls but up to four other numbers will all Account Overview page and then select • ON: *370# you to reset your PIN over the phone if you does not accept calls without Caller at uversecentral.att.com ring at the same time. Enter numbers on Check Voicemail. • OFF: *371# forget it. ID information” will be played to the • To disable this feature for one call, your “Locate Me” list—online at 3) Select Voicemail Settings. Directory Assistance Blocking caller indicating that you do not accept press *82, dial the number, then att.com/myatt Voicemail Access anonymous calls. press # Directory Assistance Blocking allows you • ON: Activated Online Turn Voicemail On or Off to prevent all outgoing calls to Directory Allows you to access your voice mailbox to • ON: *77# • To block your details for one call, • OFF: *313# retrieve voice messages. Using this online feature allows you to Assistance (such as 411 or information). control call forwarding to your voice mailbox. • OFF: *87# press *67, dial the number, then Three-Way Calling FROM HOME: Do Not Disturb When the feature is on, voicemail messages All Call Forwarding press # Allows you to add a third party to an • Dial *98 or dial your home phone number can be left in your voice mailbox. When it is 1 Gives you the option to turn off the Allows you to forward all incoming calls Caller ID on TV existing conversation. ringer on your phone. This can be done FROM ANY TOUCH-TONE PHONE: off, callers will not have the option to leave to another number. Allows members with U-verse TV and from either the handset or from here. A • Flash + dial number + Flash • Dial your home phone number and press you voicemail messages. Phone services to receive Caller ID • ON: *72, enter a forwarding busy signal will be heard by the caller the * when you hear your greeting number if one is not notifications on their TV. A small window Set Number of Rings when Do Not Disturb is turned on. • Enter your PIN already set, then press # will appear on the TV screen when a Select how long your phone should ring new call comes in and will automatically • ON: *78# • Press 1 to listen • OFF: *73# before forwarding the incoming call to disappear after 10 seconds. • OFF: *79# voicemail. Busy Call Forwarding Change PIN for Voicemail Call Screening International Call Blocking Allows you to forward all incoming Allows you to change your existing personal Change PIN Accept calls only from select numbers. International Call Blocking allows calls to another number when your identification number (PIN) that is used to All other callers hear “The number you to prevent all outgoing calls to Select a personal identification number (PIN) line is busy. access your mailbox over the phone. Your you dialed will not accept your call.” to be used when accessing your voicemail international numbers (when dialing PIN must be 6 to 10 digits in length and • ON: *90, enter a forwarding Designate up to 20 numbers online at mailbox over the phone. Your PIN must be 6 starts with 011 or 010). should not be your phone number or voice number, then press # att.com/myatt to 10 digits in length and should not be your mailbox number. • OFF: *91# phone number or voice mailbox number. • ON: Activated Online FROM HOME: Exclusive Call Forwarding • OFF: *84# • Dial *98 from home phone (or dial Add/Remove Wireless Number Allows you to forward up to 20 phone Call Trace your home phone number, then * at Convenient option to combine your AT&T numbers from a list of specific incoming Traces the number of the last call you the greeting). Wireless and voicemail into a single mailbox. callers to an alternate phone number. received—$8 per call charge. See the complete list of Phone features at att.com/uvfeatures, • Press 4 to change your mailbox settings. Add up to two wireless numbers to your Click on the ‘X’ to remove from the list. battery backup information at att.com/batterybackup, and other helpful voice mailbox. If desired, you can also Note: Only law enforcement officials • Press 2 to change administrative options. • ON: Activated Online user guides at att.com/userguides. remove your wireless numbers from a single have access to call records. A complaint • Press 1 for security and hands-free • OFF: Online or dial *83# mailbox to distinct mailboxes. must be filed to give law enforcement options. officials access to call records. No Answer Call Forwarding • Press 1 to change PIN and follow Message Waiting Indicator on TV Sends any phone calls that aren’t • *57# the prompts. While you’re watching TV, a small window answered to either voicemail or an Call Waiting FROM ANY TOUCH-TONE PHONE: appears on your TV screen to indicate a new alternate phone number. voicemail is waiting and will automatically Plays an audible tone indicating that an • Dial your home phone number. • ON: *92, enter a forwarding disappear after 10 seconds. incoming call is waiting to be answered. • Upon hearing your greeting, press *. number, then press # You have the option to put the current For more information on managing • OFF: *93# call on hold and accept the other call.
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