The 411 on Texas Lottery Drawings Cont’D from Cover

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by Robyn Smith The music starts, the balls mix, and excitement fills the air. You’re probably familiar with the thrill of a Texas Lottery about the work that goes on behind the scenes? If you feel a little in the dark, you’re not alone. “Before joining the Texas Lottery Commission, I had very little knowledge as to how exactly a drawing was performed,” admits Eric Pressler, the newest drawings specialist. “However, since joining the Drawings Team, I’ve realized the tremendous amount of time and energy that goes into each and every draw.” The Texas Lottery conducts drawings for its on-line games six days a week, including twice-daily drawings

The

y r e t t o L s a x e T r o f s a e d I d n a s w e N

411

drawing, but how much do you know

Texas Lottery

Monday through Saturday for

on-line game, Texas Lottery’s other current on-line game offerings Mega Millions feature, include in the drawings studio at Texas Lottery headquarters the Georgia Lottery, and all other drawings are held

in Austin. on-site production crew for all drawings broadcasts. The Texas Lottery Drawings Studio features state-of- Video and audio recording systems document the the-art broadcast production equipment and has an

entire drawings process, and robotic cameras

minimize the number of broadcast production

Mega Millions

Lotto Texas

staff working on the studio floor during the draws. The Drawings Studio is monitored

around the clock by 24-hour security systems

and personnel.

drawings are conducted in Atlanta by

Daily 4

s r e l i a t e R

Cash Five

™

Drawings

with the add-on Megaplier

featuring

Pick 3

, and

Sum It Up

cont’d on page 2

™

Texas Two Step

and the newest

™

. The

. 10/8/07 11:46:27 AM

INSIDE: 411 on Te x a s L o t t e ry Drawings cont’d...pg. 2-3 • S u m i t U p c o m e s t o P i c k 3...pg. 4 • District Spotlights...pg. 5-10 • Frequently Asked Questions...pg. 11 • Retailer Bonuses...pg. 12 O c t o b e r / N o v e m b e r 2 0 0 7 ® The 411 on Texas Lottery Drawings cont’d from cover

To guarantee that all drawings are and the pre-test data is analyzed conducted in a fair and secure manner, by an independent statistician to a number of security measures are in ensure randomness. All pre-test place to protect both the studio and results for each game are posted the drawings equipment. The on the Texas Lottery Web site. Drawings Team performs specific Ball sets must meet rigorous procedures before, during and after standards for size, shape and each draw to ensure the security and weight. Each ball is certified integrity of every lottery drawing. by an independent weights and Additionally, all drawings are open measures laboratory to ensure to the public so that players can see that it falls within the required for themselves that drawings are specified weight range. conducted in a fair, secure and professional manner. Seating is Despite the extensive safeguards, provided in the studio lobby for up it’s still possible to [487004] have to 10 visitors, and windows along technical difficulties. So, what the north side of the studio provide happens if there are technical

R oan u nopportunity d U p to watch the drawing difficulties with a drawing from Sixth Street. If you ever get the machine and it doesn’t function opportunity to see a drawing, don’t properly? worry, you won’t be in the way. Draw

Team members enjoy interacting with Drawings Specialist Vincente LeCornu “In that instance, we are ready the public and visitors. goes over a pre-draw checklist. with a back-up alternate machine to take the place of the designated “The most interesting part of the drawing process is not drawing machine for that game,” explains Drawings the draw process itself,” says Drawings Specialist Nicole Specialist Patrick Hennigan. “The back-up machines are Aleman. “I enjoy meeting the regular players and customers maintained to the same performance standards as the who come to view the drawings process.” machines that are on the studio floor. Drawings staff have developed and implemented detailed Texas Lottery drawings procedures provide detailed procedures for every aspect of the drawings process. “We instructions to staff to help them navigate every possible have over 500 steps that must be accomplished prior to scenario. [210679] Plans are even in place for alternate each of the live drawings,” explains Drawings Coordinator Carol Vela. “After the draw has been completed, there are still more procedures to be performed prior to shutting down the lights and calling it a night.” To keep the drawings running smoothly, established procedures provide for ongoing maintenance and testing of October/Novemberall drawings-related equipment 2007 down to the last ball. When not in use, drawing machines and ball sets are kept locked away in a secure vault with special safeguards to prevent any tampering. The drawings machines are rotated on a designated schedule and ball sets are selected each night via a random selection process for the on-line game drawings. “We know that the machines will work correctly because we test them constantly,” says Scott Hiles, the drawings coordinator charged with overseeing maintenance and testing of all drawings equipment. “We do extensive pre- Drawings Specialist Patrick Hennigan tests and rehearsals prior to every drawing.” prepares for another Texas Lottery game drawing. The series of unofficial drawings called “pre-tests” help confirm that the machine and balls are functioning properly 2 R o und Up d r a w i n g s l o c a t i o n s a n d e q u i p m e n t s h o u l d t h e s t u d i o s u d d e n l y b e c o m e u n a v a i l a b l e d u e t o O c t/Nov 2007 f i r e , f l o o d o r s o m e o t h e r r e a s o n . Su c h a c o m p l i c a t e d p r o c e s s r e q u i r e s m a n y h o u r s o f Email que s t ion s or c ommen t s w o r k f r o m t h e s k i l l e d about R oundUp t o: D r a w i n g s Te a m . Wo r k i n g roundup@lo ttery. state . tx. us i n s h i f t s , t h e s e d i l i g e n t e m p l o y e e s c o m e i n n i g h t s , w e e k e n d s a n d e v e n E dit or s: h o l i d a y s . T h e y e n s u r e t h a t R obert E lrod & R oger Prather d r a w i n g s h a p p e n d a y ( a t 1 2 : 2 7 p. m . ) a n d n i g h t ( 1 0 : 1 2 p. m . ) e v e ry Mo n d a y Gr aphic De signer s: t h r o u g h S a t u rd a y. C oleen Mc K ec hnie & K aren Gu zman T h e a g e n c y c o n t r a c t s w i t h a Te x a s St a t e B o a rd o f Pu b l i c A c c o u n t a n c y P ubli shed b y the c e rt i f i e d p u b l i c a c c o u n t i n g Texa s Lo t t ery C ommi s sion f i r m a n d a n i n d e p e n d e n t c e rt i f i e d p u b l i c a c c o u n t a n t Game time! Drawings Specialist Eric Pressler ( C PA ) i s p r e s e n t t o c e rt i f y stands ready for a Pick 3 drawing. Headquart er s: a l l d r a w i n g s i n a c c o rd a n c e 611 E . 6th S tree t w i t h p r o c e d u r e . I n a d d i t i o n t o t h e D r a w i n g s Te a m a n d C PA , r e p r e s e n t a t i v e s f r o m t h e Austin TX 78701 Te x a s L o t t e ry S e c u r i t y D i v i s i o n s u p e rv i s e t h e d r a w i n g s p r o c e s s t o c o n f i r m t h a t a l l p r o c e s s e s p e rf o r m e d d u r i n g t h e d r a w i n g a r e p e rf o r m e d i n a c c o rd a n c e w i t h p r o c e d u r e s a n d t h a t t h e i n t e g r i t y a n d s e c u r i t y o f t h e l o t t e ry d r a w i n g s a r e n o t c o m p r o m i s e d . Mailing A ddr e s s: Fi n a l l y, a f t e r a l l t h e w e i g h i n g , t e s t i n g , a n d o t h e r n e c e s s a ry p r o c e d u r e s a r e c o m p l e t e , t h e PO Bo x 16 6 3 0 a c t u a l d r a w i n g i s h e l d , a n d a f t e r t h e b a l l s d r o p, m i l l i o n s o f Te x a s L o t t e ry p l a y e r s c a n c h e c k Austin TX 78761-6 6 3 0 t h e i r t i c k e t s t o s e e i f i t’s t h e i r l u c k y d a y. [14 493 4] T h e i r n u m b e r s m a y n o t c o m e u p, b u t t h e y c a n a l l r e s t a s s u r e d t h a t t h e d r a w i n g w a s c o n d u c t e d i n a f a i r a n d s e c u r e m a n n e r. Re t ailer S ervic e s Ho tline: “ O u r D r a w i n g s Te a m a n d S e c u r i t y s t a f f a r e o u r f r o n t l i n e i n m a i n t a i n i n g o u r c o r e v a l u e s o f i n t e g r i t y a n d r e s p o n s i b i l i t y, ” 1-8 00- 375-6 8 8 6 s a y s Te x a s L o t t e ry C o m m i s s i o n E x e c u t i v e D i r e c t o r A n t h o n y ( Select Op tion 2, then Op tion 3 for J . S a d b e r ry. “ By w o r k i n g e v e ry d a y t o p r o t e c t t h e s e c u r i t y lic ensing or ac c ounting questions . ) o f o u r g a m e s , t h e y a s s u r e t h e p e o p l e o f Te x a s t h a t t h e l o t t e ry i s ru n w i t h t h e h i g h e s t l e v e l o f A v a i l a b l e 7 a . m . - 5:30 p. m . C e n tr a l Ti m e p r o f e s s i o n a l i s m a n d i n t e g r i t y. ” M o n d a y - Fr i d a y I f y o u e n j o y p l a y i n g t h e Ga m e s o f Te x a s, t h e s e f o l k s h a v e g o t y o u r n u m b e r s . G T E C H Ho tline: 1-8 00-45 8-0 8 8 4 R o b y n Sm i t h i s a Me d i a R e l a t i o n s S p e c i a l i s t f o r t h e (For eq u i p m e nt p r o b l e ms Tex a s L o t t e ry or to order tic k e ts . )

A vailable 4 a . m . - midnight, 7 days a w eek

Web sit e: www. txlo ttery. org 33 �� Comes to Pick 3 ™!

Sum It Up is coming to the Pick 3 game! The Sum It Up add-on feature was introduced in September along with the new Daily 4 game. Beginning November 11, 2007 players may add the Sum It Up feature to their Pick 3 play. As with the Daily 4 game, players don’t have to win the Pick 3 game to win Sum It Up. [147059] For as little as 50 cents per play, players can win if the sum of their Pick 3 numbers is the same as the sum of the Pick 3 numbers drawn. For example, if the player’s numbers are 0-6-9 (sum = 15) and the numbers drawn are 3-5-7 (sum = 15), the player wins if they purchased the Sum It Up feature. See below for the Pick 3 with Sum It Up chart for prize

R o u n dinformation. U p The Pick 3 game itself remains unchanged, with the same wager amounts, the same play types, and the same twice- daily Monday through Saturday drawings at 12:27 p.m. and 10:12 p.m. For more information on all Texas Lottery games, visit our Web site at www.txlottery.org.

ODDS OF WINNING AND PRIZE AMOUNTS FOR SUM IT UP WHEN PLAYED WITH PICK 3

Cost of Cost of Cost of Cost of Cost of Cost of Sum Picked Sum It Up Sum It Up Sum It Up Sum It Up Sum It Up Sum It Up Odds Play = $.50 Play = $1 Play = $2 Play = $3 Play = $4 Play = $5

0 or 27 $250 $500 $1,000 $1,500 $2,000 $2,500 1:1,000 1 or 26 $83 $166 $333 $500 $666 $833 1:333 2 or 25 $41 $83 $166 $250 $333 $416 1:167 3 or 24 $25 $50 $100 $150 $200 $250 1:100 4 or 23 $16 $33 $66 $100 $133 $166 1:67 5 or 22 $11 $23 $47 $71 $95 $119 1:48 October/November 2007 6 or 21 $8 $17 $35 $53 $71 $89 1:36 7 or 20 $6 $13 $27 $41 $55 $69 1:28 8 or 19 $5 $11 $22 $33 $44 $55 1:22 9 or 18 $4 $9 $18 $27 $36 $45 1:18 10 or 17 $3 $7 $15 $23 $31 $39 1:16 11 or 16 $3 $7 $14 $21 $28 $36 1:14 12 or 15 $3 $6 $13 $20 $27 $34 1:14 13 or 14 $3 $6 $13 $20 $26 $33 1:13

Note: The cost of a Sum It Up play is in addition to the cost of the connected play. For example, if a player selects a 3-Way Combo play for a base play amount of $1, 4 the cost of the combo play would be $3. If the player chooses to play Sum It Up for a base play amount of $.50, the cost of the two plays together would be $3.50. AustinSpotlight he Austin District, which covers Food Mart The Oaks Food Mart the majority of Central Texas, stretches from Goldthwaite to Bellmead Bryan T by Todd Rajkowski, LSR by Zach Wakefield, LSR Bryan-College Station, and from Kyle to Hillsboro. There are 13 lottery The staff of the Food Mart located A little more than 13 years ago, on Bellmead Dr. in Bellmead on a cold February day, The Oaks sales representatives (LSRs) servicing knows what it takes to succeed. Food Mart in Bryan sold one of more than 1,600 retailers twice each Managed by Kamlesh Krupa for three winning Lotto Texas tickets month. Teamwork is key for this the last seven years, sales have for a $28 million jackpot. [125944] sales team. Austin District LSRs are steadily risen to make his store one Owner Dhaval Patel was ecstatic of the top retailers in town. He and when the Texas Lottery Commission comprised of two groups: corporate his crew – John, Madhuri, Isabella, notified him that not only had he sales and independent sales. The Mandep and Lana (not pictured) – sold a winning ticket, but he was due corporate team is assigned to help all strive to provide Texas Lottery an $89,000 retailer bonus. “I just players with tickets and service like about passed out and accidentally work and develop sales efforts in no other. Prompt service with two hung up the phone when they told major chain accounts. Their efforts cashiers always on duty helps with me,” recalls Dhaval. are coordinated with key accounts ticket sales and also makes the player’s experience more enjoyable. representatives and specific corporate With sales of more than $14,000 accounts strategies. The independent a week, there is sure to be a Texas team works directly with the owner/ Lottery player next in line. manager operations for immediate Customer service is just one reason results with store-level decision making. players continue to play the Games of Texas at Food Mart. The crew strive [101166] to keep all their 36 The Austin sales team has benefited dispensers full at all times and from the vast and varied experiences pay all winning tickets up to $599. of its members. There are three new To add to their success, they sold a winning Break the Bank instant Dhrutz Patel of LSRs on the team, and each of them ticket worth $30,000. For fun, The Oaks Food Mart in Bryan. brings their own unique previous sales Isabella creates store decorations experience. Some of their experience of holiday themes with used Not content to rest on their laurels, scratch-offs. This kind of positive Dhaval and his wife Dhrutz Patel sat include instant-ticket inventory man- attitude is what helps keep the down and asked themselves if this agement, convenience store manage- Food Mart staff momentum going. could lead to more sales and another ment, routes sales and more. Their winning ticket. They came up with a plan and immediately started toward knowledge provides added value in their goal of becoming the leading developing and implementing marketing Texas Lottery retailer in Bryan. strategies in the Austin District. The Patels not only wanted to use the jackpot as a bounce, they also wanted In the past year, Austin District staff to establish a solid lottery business. have joined Texas Lottery retailers at They identified three easy measures to accomplish this: 1) Ask for the sale, a variety of events including the Pecan 2) keep enough cash on hand to pay Street Festivals and Spamorama in all winning tickets, and 3) increase Austin, and the Chisholm Trail Roundup The Bellmead Food Mart crew (left to right): their instant ticket slot count. Dhaval John, Madhuri, Isabella and Mandep. and Dhrutz did just that. in Lockhart. 5 Every customer who walks into This is why his players will come tickets through a Texas Lottery their store is asked to buy a lottery back to 620 American Food Mart Self-Service Terminal (SST) and ticket at check out. [136289] They again and again. scratch-offs through an Instant always pay winning tickets up to Ticket Vending Machine (ITVM). $599 with cash, no checks or money Offering great customer service and orders. The store now has 84 slots A&B Grocer y keeping the ITVM full of the latest and sells all available instant games. scratch tickets helped their weekly Dhaval says it’s a challenge to fill all Goldthwaite sales reach $3,500 in a short period his slots, but he finds that “doubling by Christy Burford, LSR of time. With continued excellent up” on certain games increases sales Ray and Lynn Bostick, owners of customer service and increased foot as well. The Oaks has maintained a A&B Grocery, love to sell Texas traffic, they expect to see sales weekly sales average above $19,000 Lottery tickets. A&B is the top continue to climb. for many years. The Patels haven’t selling retailer in Goldthwaite. They yet sold a second jackpot ticket, but average $7,353 a week in instant they have accomplished their goal tickets and more than $1,400 in on- H-E-B #479 of establishing a strong long-term line sales. The Bosticks have owned lottery business by using simple Pfluger ville and run the store by themselves for by Mary Jane Colunga, LSR straightforward methods anyone more than three years. They’re open can employ. six days a week and are closed on H-E-B #479 in Pflugerville is Sundays to spend some time with quickly becoming a big seller of their young son. Texas Lottery products. The store R o u620 n d U p Americ an Food Mar t has two ITVMs and an SST to Cedar Park accompany their ISYS terminal. Head bookkeeper Joni Sheppard by Julie Hall, LSR and her staff are always ready You can see winners galore at to activate the new games. 620 American Food Mart in Bookkeepers Val Pruneda, Barbara Cedar Park. Owner Ibrahim “Abe” Shadden, Kim Travis and Steven Natour keeps the tickets he’s paid Aldrete all take part in loading the out so that if a customer asks if he’s ITVMs. With every bookkeeper had any winners lately, he can pull fully trained in operating the them out and show them. As a machines, there is rarely an empty business owner, Abe listens to his A&B Grocery Owners Ray and Lynn Bostick. bin. Customer Service Representative customers to make sure he has the Emily Schoedel in the Business games they love to play and he Center is always keeping a close makes sure his dispensers are full. A&B Grocery has very loyal eye on the machines and [137379] customers who appreciate the fact whenever a bin of ticket sells out, she that the Bosticks always pay cash on is quick to inform the bookkeepers winning tickets, even if Ray has to who promptly fill the bin. run to the bank to get the cash. Any time of the day, you can find players in the store scratching tickets.

October/November 2007 [253503] Earlier this year they sold a winning Lotto Texas ticket worth $2,320 to the contractor they hired to remodel the store last year. H-E-B Plus #014 Kyle by Hitashvi P. Patel, LSR On June 8, 2007, H-E-B (Plus) Customer Service Representative Emily Food Store #014 opened its doors Schoedel (left) and Bookkeeper Val Pruneda of to the residents of Kyle. Besides H-E-B #479 in Pflugerville. Ibrahim “Abe” Natour, owner offering its customers a wide variety of 620 American Food Mart. 6 of products, they also offer on-line H-E-B #479 has reaped the benefits This has increased their sales from of maintaining their machines. $10,050, in June 2006, to $12,200, Austin In April, the store received a free in June 2007. This also has helped pack of Bonus Break the Bank that decrease their out-of-stock percentage District Highlight they won in a Texas Lottery retailer to below four percent overall. The as of 8/15/07 contest. The bookkeepers were able bookkeeper has noticed that they to split the free pack and everyone have more time to complete other was able to enjoy in the scratching store tasks by not having to load the and winning. With a positive ITVM as frequently. attitude and hard work, H-E-B With the installation of ITVM #479 has made selling [138204] Texas Lottery tickets fun for both connectivity, it will enable the customers and the staff. bookkeeper to pull all sales activity reports and inventory reports for the ITVM at the ISYS terminal H-E-B #404 located inside the customer service booth. This feature will help the Bee Cave partners become more efficient DSM: Camille G. Moore by Kevin Teeler, LSR with loading the ITVM with aggressive-selling price points as LSRs: 13 – Christy Burford, Mary Jane Colunga, H-E-B #404 in Bee Cave has needed. [229366] Many thanks Julie Hall, Jimmie Hammond Jr., Matt Hayes, started a new procedure for how to goes to the lead bookkeeper, John Majumder, Hitashvi Maknojiya, David Payne, load the ITVM in their location. Emma Kinder, for her diligent Todd Rajkowski, Al Shankle, Kevin Teeler, When they have an empty slot, they work in helping Texas Lottery Zachary Wakeﬁeld, Weldon Winkler fill it! It doesn’t matter which price sales in her H-E-B make a point is out, they fill it with double significant contribution to the CSRs: 4 – Matt Lingerfelt, Kaye Martin, packs of the same game. state’s Foundation School Fund. Mike Petrowski, Zane Werner

Support Staff: Stephanie Limbacker-Oman, Rosalinda Reyna

Claim Center Location & Phone: Austin Claim Center 611 E. 6th Street Austin, TX 78701 (512) 344-5000 (800) 375-6886

WINNERS SINCE START-UP # of Lotto Texas Jackpot Winners: ...... 46 # of Texas Two Step Jackpot Winners: ...... 27 # of Cash Five Top-Prize Winners: ...... 244

Total Sales Since Start-up: ...... $4,777,145,123.50 % of Sales: ...... 10.13% Retailer Commissions Since Start-up: ...... $238,857,256.18 Austin District Team No. of ISYS Retailers: ...... 1,660 Front row, left to right: Christi Burford, Matt Hayes, Hitashvi Maknojiya, No. of GVT Extra Retailers: ...... 6 Rosalinda Reyna, Mary Jane Colunga, Julie Hall, DSM Camille Moore No. of SST Retailers: ...... 101 Back row: Al Shankle, Todd Rajkowski, Weldon Winkler, No. of ITVM Retailers: ...... 119

Kevin Teeler, David Payne, John Majumder (Not pictured: Jimmie Hammond Jr., Stephanie Limbacker-Oman, Zachary Wakeﬁeld) 7 ElP asoSpotlight

he El Paso District stretches big winner at her store claimed a Amigo’s #1 cool $1,000 from the Crown Jewels from Anthony (I-10 East, Alpine instant game. [431293] Keep up the good work, Dottie! T mile marker 0) to Iraan by Rene Rangel, LSR (I-10 East, mile marker 305) and Amigo’s #1 is a top Texas Lottery retailer in the El Paso district with south from Kermit to Presidio combined average weekly sales of more than $8,000. New employees (approximately 250 miles on Hwy at the store quickly realize that they have to be very familiar with the 67). El Paso is the only district that Games of Texas in order to keep covers two time zones, Mountain customers happy. In just two weeks, one of the Alpine store’s newest and Central. employees, Elizabeth Sartain, became an expert on Texas Lottery Dottie Wallace, manager of Airway Chevron #2.

R o u n d U p games. [229131] Her knowledge and The Circle K #6307 crew (from left): cheerfulness has already been Albertsons #934 Clerk Lucy Anchondo, Manager Anita Ashe, The El Paso sales team consists of noticed by the customers who count Clerk Christina Lozada. one senior lottery sales representative on Amigo’s #1 for their favorite El Paso scratch-off games. by Damon Conrad, LSR (LSR), and four LSRs (three in El Paso Being a Customer Service Manager and one in Alpine). All together, they (CSM) isn’t what it used to be. Multi-tasking is at an all-time high, cover 465 retailers every two weeks. but that doesn’t stop Albertsons #934 CSM Susan Kassner from Two sales reps, Martin Diaz and maximizing lottery sales by [100358] Christina Garcia, have been with GTECH consistently keeping her out-of-stock factor (empty bins) below 10 since start-up in 1992. Administrative percent. Whether she’s at the register or in the cash office, Susan is always Assistant Thelma Gonzalez has also on top of the Texas Lottery products under her watch at her El Paso been with the company since start-up. grocery store. [313309] That focus has resulted in lots of success in sales contests and free packs of tickets

October/November 2007 for her employees. Big Diamond #1260 Clerk Ceci Pinela. Two of the biggest jackpots in El Paso’s Elizabeth Sartain of Amigo’s #1 in Alpine. history include the $145 Million Lotto Airway Chevron #2 Texas jackpot from June 19, 2004, El Paso and the $95 million Mega Millions by Christina Garcia, LSR jackpot from May 16, 2006. Dottie Wallace, the manager of Airway Chevron #2, is excited about her new El Paso truck stop/ travel center. She can’t wait to show her regular Texas Lottery customers how accessible and convenient her two ITVMs are. [431289] The latest Albertsons #934 Customer Service 8 Manager Susan Kassner. Manager Anita Ashe decided to Big Diamond #1260 reposition her scratch-off dispensers El P as o from the side to behind her counter El Paso District Highlight by Randy Hancock, LSR so all tickets could be seen by customers. She also increased the as of 8/15/07 October 17, 2006, seemed like a number of dispensers to 30. Now, normal workday for Big Diamond core games are always available and #1260 Manager Maria Quinones there’s plenty of room to add new and morning employee Ceci Pinela. games as they come in. Located in close proximity to the state line and the Sunland Park Racetrack and Casino, every day is busy and always a good day to sell Texas Lottery products. But, on one particular day a year ago, Cash Five was the order of the day for one very faithful customer. He bought a DSM: Pamela Batten ticket that day [481202] from Ceci that would match all five numbers LSRs: 5 – Damon Conrad, Martin Diaz, for a prize of $30,547. The lucky Christina Garcia, Randy Hancock, Rene Rangel Dottie Wallace, manager of Airway Chevron #2. customer had been playing the same numbers since the game started in The Circle K #6307 crew (from left): FSTs: 2 – Jose Alvarez and Gabriel Villa 1995. Thanks for the effort and keep up the great work! Clerk Lucy Anchondo, Manager Anita Ashe, Clerk Christina Lozada. Support Staff: Thelma Gonzalez Zaragoza Claim Center Location & Phone: El Paso Claim Center Discount Liquors 401 E. Franklin St. Suite 150 El Paso El Paso, Texas 79901 by Christina Garcia, LSR (915) 834-4920 On February 27, 2007 a Cash Five top-prize winning ticket worth $29,231 was sold at Zaragoza Discount Liquors. Turns out, the lucky ticket was [146516] purchased by Ange Decoroso, co-owner of the store. She had purchased several tickets that day. Upon checking her ticket, she was amazed and WINNERS SINCE START-UP surprised when the terminal said # of Mega Millions Jackpot Winners: ...... 1 Big Diamond #1260 Clerk Ceci Pinela. that she needed to redeem her ticket # of Lotto Texas Jackpot Winners: ...... 12 Elizabeth Sartain of Amigo’s #1 in Alpine. at a Texas Lottery claim center. She # of Texas Two Step Jackpot Winners: ...... 6 planned to use her winnings on a trip to Italy to visit family members # of Cash Five Top-Prize Winners: ...... 78 Circle K #6307 who live there. El Paso Total Sales Since Start-up: ...... $1,132,175,142.00 by Damon Conrad, LSR R&S Drive Inn Grocery % of Sales: ...... 2.40% Retailer Commissions Since Start-up: ...... $56,608,757.10 With the ever-growing pressure to El Paso increase sales in today’s retail world, No. of ISYS Retailers: ...... 462 by Christina Garcia, LSR there are three things every Texas No. of GVT Extra Retailers: ...... 2 Lottery retailer should remember: After so many years of being an No. of SST Retailers: ...... 23 location, location, location. With El Paso Texas Lottery retailer, Jose No. of ITVM Retailers: ...... 77 Albertsons #934 Customer Service this in mind, Circle K #6307 Mancha was happy and excited to Manager Susan Kassner. 9 fin d o u t tha t his st o r e, R &S D ri v e Inn Gr o ce ry, had s o l d a winning V ecinos Kent K wik #271 Cas h F i v e ti ck et w o rth $34 ,6 2 5 f o r El P aso Kermit th e dra wing h el d Mar ch 6, 200 7 . by Randy Hancock, LSR by Rene Rangel, LSR [4 3 1 1 5 6] H e was ev e n ha p p i e r w h e n h e f o un d o u t tha t h e was go ing t o V ec in o s o wn e r N o e l P al a c i o s h as Th o ugh h e ’ s s till r e l a ti v e l y n ew t o r ece i v e a bo n us o f o n e pe r ce n t o f b e e n s e llin g T exas Lo tt e ry ti c k e ts th e j o b , Ke n t K wik #2 7 1 M an ag e r th e winnings . Th e cust o m e r tha t a t his El P as o s t o r e f o r o v e r fi v e Le r o y F l o r ez is o n e o f th e m o s t w o n Cas h F i v e r eturn ed t o th e st o r e y ear s . Th e m a j o r i ty o f his cus t o m e r s lika b l e m an ag e r s in Ke r mi t . H e is t o t ell Mr . Man cha tha t h e had ar e w alk - ins fr o m El P as o an d a c r o ss w e ll - kn o wn f o r p r o m o tin g T exas ch o se n th e winning n um be rs o u t th e b o r d e r fr o m J uar ez, M exi co . Lo tt e ry s al es . H e will d o an ythin g o f a f o rtun e coo ki e . H is s t o r e is l o ca t e d r i gh t n ext d o o r an d ev e rythin g t o e d u ca t e ea ch an d t o a s e ni o r s ’ da y car e ce n t e r w h e r e ev e ry cus t o m e r o n th e G a m e s o f th e p a tr o ns h o p e t o m ak e N o e l T ex as. H e ’ s als o a b i g fan o f th e th e [1 4 4 4 8 2] n ext b i g j a c k p o t T exas Lo tt e ry p um p t o p p e r s , s e llin g r e tail e r . “j a c k p o t ” win d o w s i gns an d th e winn e r - a w ar e n ess fl y e r s . H is Th e o wn e r o f th e car e ce n t e r d e di ca ti o n an d p l us - s e llin g a tti tu d e w o n th e $9 4 milli o n M eg a h a v e alr ea d y p ai d o ff wi th a gr a d ual M i l l i o n s j a c k p o t o n M a y 1 6, in c r eas e in s al es a t his s t o r e . 2 006, an d h o p es t o b u y h e r

R o u n d U p n ext winnin g ti c k e t a t N o e l’ s s t o r e . N o e l al w a ys k e e p s his ti c k e t dis p e ns e r s full an d s ta ys w e ll s t o c k e d o n in v e n t o ry . G o o d l u c k an d ha p p y s e llin g!

R&S Drive Inn Grocery owner Jose Mancha.

Kent Kwik #271 Manager Leroy Florez.

October/November 2007

Front row, left to right: Pamela Batten, DSM; Jesse Carrasco, DSM (visiting from Houston); Thelma Gonzalez, administrative assistant. Back row: Damon Conrad, LSR; Christina Garcia, LSR; Randy Hancock, LSR; Rene Rangel, LSR; Martin Diaz, Senior LSR. El Paso District Team 10 • Retailer Forms: License Application and Frequently Asked Questions Accounting Forms • Retailer Benefits & Bonuses: Bonus and Q. How can I get current information Commission Information about unclaimed top prizes for scratch- • Retailer Promotions: Current Contest Information off tickets? • Retailers Homepage: FAQ, Software updates, Game A. For current information about unclaimed top prizes lists and More for scratch-off tickets, retailers may print a report from the terminal. The report is updated Q. What do I tell a customer who nightly. The report can be accessed on the terminal wants to file a complaint? by selecting: Instant Menu: A. Customers with a complaint should contact the Texas (2) Inventory Reports Lottery Commission. The public is encouraged to (5) Top Prizes Unclaimed submit complaints on the official Texas Lottery Commission complaint form, which is available by: Q. What do I do with validated tickets? • Visiting the Web site at www.txlottery.org A. It is important to deface the barcode on all validated • Visiting a Texas Lottery Claim Center tickets—instant and on-line—to prevent further • Contacting the Texas Lottery Commission validation attempts. The barcode should at: (1-800-37-LOTTO) be defaced from top-to-bottom. • Or by mail to: After a prize has been paid, the retailer should not Texas Lottery Commission return a validated ticket to a player. The terminal will Attention: CAMP produce two validation receipts. The customer copy P.O. Box 16630 should be given to a player after validation has Austin, TX 78761-6630 occurred. This receipt will confirm to the player the prize amount. If you validate a ticket and cannot pay Q. When do I notify the Lottery the prize, you should return the ticket to the player that I am closing my business? and direct them to the nearest claim center. A. The Texas Lottery needs a minimum of three Q. What are the Hotline hours? business days advance notice to complete retailer cancellations. Three business days advance notifica- A. The Texas Lottery Customer Service Hotline tion will ensure that a lottery sales representative (1-800-37-LOTTO) 1-800-375-6886 can complete their work in accordance with your Monday - Friday, 7:00 am to 5:30 pm business plans.

The GTECH Retailer Hotline (1-800-458-0884) If you plan to temporarily close your business, 4:00 am to 12:00 am (Midnight), 7 days a week it is important that you contact the Texas Lottery immediately. We will assist you with tickets and Q. What information is available equipment, and we can explain any financial responsi- bilities you may have while your business is closed. for retailers on the Texas Lottery Web site, www.txlottery.org? Q. We had a holiday this week. A. From the Lottery home page, click on the Retailers When will you sweep my account? tab to find: A. If the holiday falls on or before Wednesday, the • Retailer Service Center: Account information for up sweep day for that week will be on Thursday. to eight weeks If the holiday falls after Wednesday, there will be no • Retailer Guide: Guide to Policies and Procedures change in your sweep day.

11 RetailerBonuses REMEMBER! If you find your retailer ID number hidden in this issue of RoundUp, you can receive a prize package of Texas Lottery promotional items! To claim your prize, call 1-800-37-LOTTO. You must call by November 30, 2007.

Draw Date Retailer Location Bonus

5/7/06 Big Diamond #1323 Bellmead $6,000 Game Retailer Location Bonus 5/14/07 Travel Mart Conv-Marble Falls Marble Falls $2,250 Cool Millions #670 7 AM Market Fort Worth $10,000

5/21/07 Saigon Taipei Supermarket Garland $2,250 $130 Million Spectacular #823 Town & Country #144 Sterling City $10,000 5/24/07 Big Diamond #1017 Schertz $2,000 Lucky Millions #685 Stewart Food Mart Galveston $10,000 5/31/07 Exxon #63352 San Antonio $2,250 $130 Million Spectacular #823 7-Eleven #125 Odessa $10,000 6/11/07 Evergreen Checks Cashed Money Stafford $2,500 $130 Million 6/18/07 E Z Food Store Houston $1,125 Spectacular #823 Scooters #1 Tyler $10,000