Konsumentenwohl | 1

REFRESHINGLY SUSTAINABLE 2019 Coca- HBC Austria & Coca-Cola GmbH 2 | Content Everything at a glance

Coca-Cola Austria Stakeholder dialogue and key Coca-Cola Austria and the 12at a glance 19issues 24economy

Coca-Cola Austria and the Coca-Cola Austria and the GRI Index 28community 46environment 64

03 About this report 04 Sustainability in numbers 06 With full force into a new decade: together! 08 It’s always better #miteinand 10 „World Without Waste” Progress Report Coca-Cola Austria Coca-Cola Austria at a glance and the community

13 This is how much of Austria 29 Our commitment to our employees can be found in Coca-Cola 37 Quality management 16 Management teams 38 Consumer well-being 17 Responsible corporate governance 40 We invest in the community Coca-Cola Austria Our stakeholders and the environment

19 Stakeholder dialogue and key issues 47 Our resources, packaging, and waste 51 Water as a valuable resource 53 Climate protection and energy Coca-Cola Austria 57 Environmental Program 2020 and the economy 58 Our environmental key figures at a glance 61 ABC analysis according to EMAS requirements 25 Together for 90 years! 26 Our position: sustainable and proactive management GRI Index 27 Our suppliers 65 GRI Standards - Core option

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH About this report 3 About this report

This report concerns Coca-Cola Austria’s sustainability activities in the field as the Coca-Cola System.

The present 2019 Sustainability Report This report documents key figures the essential sustainability figures derived offers a comprehensive overview of collected between 2017 and 2019. from it, were reviewed by our external essential sustainability topics and It also includes additional relevant auditor. The respective confirmation performance indicators provided by activities and information up to from Kanzian Engineering & Consulting Coca-Cola HBC Austria and Coca-Cola the deadline on May 1, 2020. GmbH can be found on page 68. GmbH, that together build the Coca-Cola System in Austria (see page 13f). As References to GRI contents are shown in For environmental protection reasons, has been the case since 2017 (the the GRI Index starting on page 65. The this report is only available as a free only sustainability report provided by most important sustainability topics were download, in German or English, on our Coca-Cola HBC Austria at the time), determined by means of a materiality website www.coca-colahellenic.at. this report was created in accordance assessment. The assessment was carried with the Global Reporting Initiative (GRI) out based on an internal employee survey Gender equality is important to us. Standards: Core option. Last year, the and an external stakeholder survey (see For the sake of readability, neither report was published for the first time for page 19). To ensure the quality of this masculine nor feminine forms of speech the entire Coca-Cola System in Austria. report, we were mindful of the right are used. However, all statements This sustainability report meets the balance, comparability, accuracy, and apply equally to women and men. requirements for the preparation of an currentness of the information and data. environmental statement under EMAS The information in this report applies If you have questions or comments, Regulation 2018/2026, 2017/1505, mainly to Coca-Cola HBC Austria and please contact Mark Joainig, Public and EMAS 2009. Furthermore, in this Coca-Cola GmbH. Some of the specified Affairs & Communications Director report, Coca-Cola Austria voluntarily data are results from the entire Coca-Cola Coca-Cola HBC Austria under fulfills the main requirements of HBC Group or The Coca-Cola Company. [email protected] or the NaDiVeG (Nachhaltigkeits- und In these cases, reference is made to Philipp Bodzenta, Public Affairs & Diversitätsverbesserungsgesetz. the Coca-Cola HBC Group’s integrated Communications Director Coca-Cola Sustainability and Diversity Business and Sustainability Report or the Austria at [email protected]. Improvement Act) to disclose information provided by The Coca-Cola non-financial information. Company. The materiality process, and

REG.NO. AT-000059

This sustainability report meets the requirements for the preparation of an environmental statement in accordance with EMAS 2018/2026, 2017/1505 and EMAS 1221/2009. The data provided applies to the year 2019.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 4 | Key fi gures Sustainability in numbers As the Coca-Cola System in Austria, we take responsibility for the people, the environment and the region. Thanks to our numerous measures and initiatives, we have been able to achieve a great deal in the past years.

Packaging and recycling We use environmentally friendly packaging that protects our products and is practical from an economic and ecological point of view.

32% of our bottles are reusable. This percentage will be increased in the future.

In 2019, the entire Römerquelle PET portfolio was converted to 100% rPET bottles. In 2019, the portion of recycled PET materials used for products bottled in Edelstal represented 49%.

Over 10,000 people participated in Austria’s largest neighborhood cleanup platform “Wir räumen auf: Miteinand!” (“We’re cleaning up: together!”)

Water We are particularly mindful of our water usage.

We currently require approx. 1.70 liters of drinking water per liter of beverage produced.

Since 2019, we have been fulfilling all of the Gold status criteria set forth by the Alliance for Water Stewardship (AWS), a world- renowned network for sustainable water management.

We are able to save up to 25,000 m² of process water annually by recovering water from two PET production lines.

Environmental protection and energy Whether it comes to our production, transportation or our coolers: we actively work towards reducing our carbon footprint.

Our electricity is derived from 100% renewable energy resulting in zero emissions. Efficient route planning and e-cars reduce emissions during transportation.

The 2.86 MWp photovoltaic system on the roof of our production site in Edelstal feeds 2.9 gigawatt hours of solar power into the grid each year.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Key fi gures | 5

Social engagement Coca-Cola has been firmly rooted in Austria since 1929. We would like to give back to the community in which we operate and therefore invest in local initiatives.

During the Inclusion Run, nearly 1,000 participants set an example for inclusion in support of the Special Olympics.

Since 2017 we have been providing young people with new career prospects through our #YouthEmpowered initiative. To date, around 3,900 jobseekers have received support.

As part of the Get Active Social Business Award, we promote social entrepreneurship and innovation with cash and in-kind benefits worth €90,000.

Employees We aim to become one of Austria’s top employers and provide an ideal work-life balance for our team.

Women currently represent 39% of senior leadership positions. Currently, 6 out of 10 members in our Senior Leadership Team at Coca-Cola HBC Austria are women.

We invest in the development of our team and awarded 7 further education scholarships in 2019.

Consumer well-being We implement activities that effect a positive change in the lives of our consumers.

We offer a broad portfolio that caters to every taste and occasion. In 2019, we expanded our product range with 16 new refreshments.

Our products feature clear and transparent nutritional information using color-coded labels.

Since 2015, we have reduced the sugar content in our products by 10%.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 6 | Editorial

With full force into a new decade: together!

We don’t just pay lip-service to solidarity, to donate a six-figure sum to our partner, equal opportunity within the community, Caritas, through our Coca-Cola Foundation. or environmental responsibility, these are core foundations of our corporate philoso- 2019 was also a real game-changer for phy. That is why, in 2019, we celebrated our environmental protection: the global 90th birthday in Austria entirely under the “Friday’s for Future” movement, the current motto of ‘nachhaltig Miteinand’ (‘sustain- influence of environmentally focused politi- able together’). We achieved a lot together cal parties in various European parliaments, in 2019 – far beyond our product portfolio. or concrete measures such as the Euro- Without our customers and strong local pean Union’s single-use plastics directive, partners, initiatives such as the neigh- are parameters for change which we fully borhood cleanup platform “Wir räumen support and recognized early on with our auf: Miteinand!” or the “10,000 Chances “World Without Waste” strategy. Our Job Day” would not have been possible. packaging and resource conservation mea- Behind all of these successes, there is also sures also enable us to make an important a strong team of around 1,000 committed contribution to our vision of a world without employees across Austria. To us, that is the waste in Austria. We are especially happy to most important ingredient for success. be able to support local cities and com- munities. Between March and June, 325 Only months later, we now find that the of these cities and communities took part slogan “Miteinand!” is more important than in “Wir räumen auf: Miteinand!” Austria’s ever. The corona pandemic is shifting the largest neighborhood cleanup platform, world’s priorities in 2020. That is why it is making the initiative a success which we even more important for us, as Coca-Cola hope to keep going in the following years. Austria, to continue our role as the respon- sible and reliable partner that our custo- In April, Römerquelle reached a milestone mers, consumers, partners, and employees within the domestic beverage industry. The value. Therefore, as early as mid-March, brand became Austria’s first mineral water we donated €100,000 to heavily affected brand to switch its entire PET product range sectors via our #Miteinand-Soforthilfe fund to 100% recycled PET bottles. This means (#TogetherEmergency fund) among other that we already met the new EU require- things. We also donated beverages to aid ments 10 years early. We are also well ahead organizations and medical facilities. We are of schedule in terms of energy and resource pursuing our commitment to support the efficiency: since September 2019, the roof communities in which we operate, across of our Edelstal plant has been home to the national borders. As the Coca-Cola System, largest photovoltaic system in Burgen- we have implemented extensive measures land. This has enabled us to significantly and donated $120 million overall for those improve our water treatment process. affected by corona. In Austria, we were able

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Editorial | 7

For us, sustainable action extends far delighted our consumers with various new beyond the borders of our production site: product innovations. Our commitment was as our strong initiatives last year proved, also manifested in our positive economic to us as the Coca-Cola System, an open development: in the previous year, we sense of community is of great import- were able to expand our market shares in ance. As a proud partner of EuroPride Austria by 0.4 percentage points*. We also and with our Coca-Cola bottle rainbow aim to continue to signifi cantly reduce the design, we’re putting a strong focus on sugar content in our portfolio by 2025. social diversity and equal opportuni- ties in June. In ’s #loveyouhater Our path toward a sustainable future campaign, we stood up against bullying will continue in 2020. We will do this as and hate on the internet. Thanks to our a Coca-Cola System which takes all the #YouthEmpowered initiative, we broke right steps for the Austrian community - new ground during the 10,000 Chances our customers, consumers, partners, and Job Day which, up to date, has helped us employees - and contributes to emerging support around 3,900 jobseekers through stronger in the face of adversity. Together! various programs. And last but not least, during the Coca-Cola Inclusion Run, which supports the Special Olympics in Austria, almost 1,000 enthusiastic participants demonstrated the moving and unifying power of inclusion. Among those present were many of our employees, without whom the implementation of the mea- sures mentioned would not be possible.

Our versatile team is also one of the driving forces behind our dynamic development - a development that is directed by a sus- tainable growth strategy. In 2019, we were thus able to continue on our path towards being a beverage company that off ers a product for every taste and situation and

Frank O’Donnell, General Manager László Niklós, Country Manager Coca-Cola HBC Austria Coca-Cola GmbH

*value-based share of non-alcoholic beverages 2019: 23.9%

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 8 | COVID-19 Initiativen

It’s always better #miteinand

Coca-Cola also takes responsibility for its employees and the community during difficult times. The Coca-Cola System implemented many international and national initiatives to overcome the corona crisis together, supporting employees, economic partners, and aid organizations quickly and without red tape.

As an important company in the domestic food and beverage industry, our Burgenland plant is a critical part of the infrastructure. The safety and health of our employees is always our top priority. By ensuring a range of preventative measures for the team and their families, as well as with the full commitment of our colleagues, we were consistently able to maintain the pro- Listening #miteinand daheim duction and availability of our goods. Our (#together at home) employees, in all locations, were kept infor- med about the situation and the measures Coca-Cola also believes that its social value taken via various communication channels. In total, these projects will benefit from lies in conveying optimism and joy of living a further €75,000 donation. Moreo- to people during challenging times. That ver, all Coca-Cola app users (available is why we launched the podcast #mitein- #Miteinand fund for free of charge on all app platforms) can and daheim. The podcast host, presenter affected sectors participate. For every game coin dona- Philipp Pertl, made calls throughout Austria ted, Coca-Cola will donate three more and spoke to people at home. The 42 On March 12th, several days before the euros to the fund. Instead of imple- episodes feature people from the world of Austrian government introduced the lock- menting this year’s canceled Coca-Cola business, sport, and and the community down measures, Coca-Cola launched the CUP, as part of the cooperation with the who highlight the positive aspects of their #Miteinand emergency fund. The fund was Österreichischer Fußball-Bund (Aust- situation and inspire confidence that we endowed with €100,000 to help the hotel, rian Soccer Association, ÖFB), a six-fi- will overcome this crisis together. Celebrity catering, and events businesses as these gure sum will go to ÖFB aid projects. guests include Winzer Leo Hillinger, pre- have been especially hard. The money senter Barbara Stöckl, singer Daniel Sera- was allocated via the Hotel Association, fin, presenter Christa Kummer, legendary emba (Austrian association of live marke- goalkeeper Helge Payer, drag queen Tamara ting agencies), and the Wirtschaftskammer Mascara, actress Kristina Sprenger, actor Österreich (Austrian Economic Chamber) Rudi Roubinek and Caritas President who added a further €66,000 to the fund. Michael Landau. The podcast series is now among the top 10% of podcasts in Austria. The #Miteinand emergency fund was topped up again in the following weeks. Coca-Cola Austria decided to use the UEFA www.coca-cola-oesterreich.at/podcasts EURO 2020™ promotion budget on pro- jects which foster integration and inclusion The #miteinand daheim podcasts in sport. These include Caritas projects are available on Coca-Cola (Homeless World Cup, Käfig League), ONE as well as Spotify, iTunes, Special Olympics and Special Needs soccer SoundCloud and podcast.de. teams, and the Austrian Integration Soccer World Cup (Integrationsfußball WM ).

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH COVID-19 Initiativen | 9

Administration, as well as the media partner 4Gamechangers - are calling for social entrepreneurship. An overall startup capital of €91,000, in the form of cash and in-kind benefits, will be awarded.

10,000 Chances in the Online Job Day We support aid organizations in their help. Mid-May, the Coca-Cola HBC team sup- Valuable support for ported the 10,000 Chances Online Job Day, At the start of April, Coca-Cola suspended helpline “Rat auf Draht” which took place virtually this year. In addi- their product advertisements worldwide tion to practical application tips, attendees until further notice. Together with bottling In mid-March, Sprite took a strong stance could have their CVs checked for free. partners and The Coca-Cola Founda- against cyberbullying and online hate. tion, $120 million was made available As part of the campaign, the partners- for COVID-19 aid measures. In Austria, hip with the children’s and adolescent’s Caritas received a six-figure sum from helpline “Rat auf Draht” was highlighted. To the Coca-Cola Foundation, aimed at facilitate more phone counseling sessions helping the elderly, homeless, and single with 147 Rat auf Draht, during this crisis, parents. In addition to this, pre-booked TV Sprite changed their original endorse- advertising slots were freed to advertise ment at the last minute, doubling their relief measures for those affected – in donations. This enabled a total of 60,000 Austria this includes a call for donations valuable phone counseling minutes. to the Caritas “Corona Emergency Aid.”

We donated €30,000 to the Ron- Get Active Social Business Award ald McDonald House Charity so that to strengthen the social sector they could maintain operations. In 2020, the Get Active Social Business From the start of the corona crisis, Award represents the highest domestic Coca-Cola HBC Austria and Coca-Cola award bestowed for social entrepre- GmbH have been fast and unbureaucratic neurship, focusing on the environment in supplying beverages to many Aus- and recycling, equality for women, and trian Red Cross volunteers, various social inclusion. However, it also stands Caritas facilities in Austria, charitable for the question of how we can strengt- organizations and medical facilities. hen the social sector in the face of the Employees of the Austrian Post also COVID-19 pandemic. For the 13th time received thanks for their service. already, the founders of the initiative - Coca-Cola, Der Standard, and the NPO and SE Competence Center of the Vienna University of Economics and Business

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 10 | World Without Waste Progress report

„World Without Waste” Progress Report

We are determinedly pursuing our vision of a world without waste.

We are aware that our packaging and the way it is handled are at the center of the current discussion surrounding plastic and plastic waste. Coca-Cola therefore focuses on constructive dialogue and sustainable goals and is actively com- mitted to contributing to solutions.

At the start of 2018, The Coca-Cola We are also actively involved cities, communities, and citizens during Company announced a unique goal within in a world without waste. nationwide neighborhood cleanups. It the industry: “World Without Waste”. also aims to underline the importance By 2030, we intend that for each can or Together with the Federal Ministry for of proper waste management. We far bottle we sell, one can or bottle is col- Sustainability and Tourism, Altstoff exceeded expectations in the first year: lected and introduced into the recycling Recycling Austria AG (ARA), the Österrei- 325 communities, amounting to more process - worldwide. The Coca-Cola chischen Gemeindebund (Association of than 15% of all Austrian communities Company set an ambitious milestone to Austrian Municipalities), the Österreichi- and consisting of 10,558 participants, collect 90% by 2025. With these import- schen Städtebund (Austrian Association made a significant contribution toward ant and self-imposed goals we have of Cities and Towns), and Regionalmedien a world without waste. To conclude this even exceeded the EU guidelines. Austria, Coca-Cola Austria launched “Wir event, over 50 Coca-Cola employees räumen auf: Miteinand!” in 2019. This collected discarded and washed-up platform aims to highlight the service waste in the Donau-Auen National Park. and commitment demonstrated by

The initiative was meant to continue in 2020. By mid-March, nearly 100 communities had signed up. However, due to the corona crisis and the ensuing measures (ban on events and lockdown restrictions), the event had to be canceled at short notice this year but has been scheduled to resume early 2021.

Together for the circular economy

In Austria, we rely on strong partners- hips to boost our primary packaging collection target. Together with local partners, such as the ARA, Coca-Cola continuously works on increasing collection and recycling rates. We were able to increase Austria’s already high PET bottle collection rate in 2019: from 73% in 2018 to 76% now.

The PET to PET recycling plant in Mül- lendorf, founded by Coca-Cola HBC and four other beverage producers, is a prime example of the success of these efforts: the company has had its most successful year to date. In 2019 more than 26,300 tons of PET material – which secondary raw material for new PET is essential to feed this recycling pro- equates to around 1.1 billion PET bottles containers. This represents an increase cess and to create new PET bottles. – were used to produce valuable of 3% since 2018. Collecting PET bottles

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH World Without Waste Progress report | 11

One thing stands out in the current sible collection system that will help us stakeholder dialogue: if we want to reach a 100% collection rate in Austria increase the collection rate, we need an in no time. The system must be fea- efficient collection system. Coca-Cola is sible for consumers and guarantee the therefore open to apply the best pos- availability of high-quality materials.

Collection rate (PET) Recycling rate (PET) Recyclability rate

World Without Waste 100% by 2030 50% by 2030 100% of packaging by 2025 Goal

90% by 2029 30% recycled PET incorporated 90% by 2025 EU requirement by 2030

76% 3 out of 4 bottles 100% for Römerquelle 100% technical recyclability This is where we enter the recycling 49% for the entire portfolio* of packages in AT stand in Austria process. *PET-products bottled in Edelstal 2019

Recyclability as the top priority We are expanding our share of reusable packaging. 100% of all materials currently used for our PET bottles and cans are already fully For the majority of our brands – from recyclable. In order to close material Römerquelle to Coca-Cola, , Sprite, cycles, we use a complex process Mezzo-Mix, and Kräuter Kracherl adding high-quality regranulate from to FUZETEA and – Coca-Cola HBC PET bottles to new PET bottles. At the Austria successfully uses reusable glass end of 2019, our bottles had a recycled bottles in the food service and hotel material ratio of up to 49%. In April industry. Refillable premix and postmix 2019, Römerquelle achieved a milestone dispensers are available for dispensing within the Austrian beverage industry: systems. Furthermore, Coca-Cola is since then, all of the brand’s PET bottles available in 0.33 L reusable glass bottles are made of 100% recycled PET. in select supermarkets. Our Römerquelle mineral water has been available in glass The EU has specified that by 2025, bottles in the food retail industry for new PET bottles are to have a recycled years. Overall, the portion of reusable material ratio of 25%. By 2030 at the bottles – measured based on the latest, this ratio is to increase to 30%. production volume – is currently around Römerquelle PET bottles are made of 17.3%. We aim to continuously increase 100% recycled material, placing us this percentage and the availability of over 10 years ahead of the EU target. our reusable retail portfolio in 2020.

https://www.coca-cola-oesterreich.at/sustainability

Further information for a World Without Waste can be found on Coca-Cola ONE.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria at a glance Coca-Cola Austria at a glance | 13 This is how much of Austria can be found in Coca-Cola

Coca-Cola HBC Austria is one We manufacture locally in Austria. of the largest companies in the The companies Austrian non-alcoholic beverage Aside from the well-known Coca-Cola, industry and is a licensed bottler Fanta and Sprite brands, our broad Coca-Cola HBC Austria GmbH of The Coca-Cola Company. product portfolio includes the Aust- Clemens Holzmeister Straße 6 Together, both companies form rian mineral water brand Römerquelle, 1100 Vienna the Coca-Cola System in Austria, FUZETEA, Cappy, the tonic brand Royal employing around 1,000 people. Bliss and drink as well as www.coca-colahellenic.at plant-based drinks AdeZ. At the start of Phone: 01-61060-0 2019, we introduced the herbal lemo- Email: [email protected] Coca-Cola HBC Austria employees work nade Kinley Kräuter Kracherl in Austria. in our headquarters in Vienna, in our Production: Edelstal sales offices in the federal states and Aside from bottling directly at the pro- Branches and depots: our state-of-the-art production and duction site in Edelstal, specific products Asten, Premstätten, Salzburg, logistics center in Edelstal (Burgenland). for Austria are produced in other plants Innsbruck, Klagenfurt, Dornbirn From there, we supply the entire Aust- of the Hellenic Group. For example, rian market with Coca-Cola products. We Coca-Cola Zero Lemon is produced in Coca-Cola HBC is a member of deliver to around 60,000 customers in Hungary. Austria also produces products the Coca-Cola HBC Group. the food retail and food service indus- for the Slovakian market, among others. try who provide our consumers with our General Manager: Frank O’Donnell products. Additionally, around 6,000 ÖNACE-Code: 11.07-0 vending coolers ensure that our pro- ducts are available chilled nationwide. Our memberships Coca-Cola GmbH At The Coca-Cola Company (Coca-Cola We are a member of numerous indust- Am Europlatz 2 GmbH), we also ensure that our ry-relevant associations and represent our 1120 Vienna brands and products stay in demand company and the interests of the bever- among consumers. To do so, we stay age industry within these associations. www.coca-cola-oesterreich.at on top of current trends and develop Phone: 01-66171-0 marketing strategies for the Aus- * forum ernährung heute (f.eh) Email: [email protected] trian market in cooperation with (Forum Nutrition Today) our globally active colleagues. * Forum Natürliches Mineralwasser Coca-Cola GmbH is a member (Forum Natural Mineral Water) of The Coca-Cola Company. * GS1 Austria * Verband der Getränkehersteller Country Manager: László Niklós Österreichs (Association of Aus- trian Beverage Manufacturers) * American Chamber of Commerce * Österreichischer Markenartikelverband (Austrian Association for Brands) * Federation of Austrian Industries) * Österreichischer Gewerbeverein (Austrian Craft and Trade Association) * Österreichischer Süßtoffverband (Austrian Sweeteners Association) * Österreichisch-Amerikanische Gesell- schaft (Austro-American Society) * Österreichische Sporthilfe (Austria Sports Aid) * Österreichische Gesellschaft für Ernährung (Austrian Nutrition Society) * Verband der Ernährungswissenschaf- ten Österreichs (The Association for Nutritional Scientists Austria) * Verband der Diätologen Österreichs (Austrian Association of Dieticians)

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 14 | Coca-Cola Austria at a glance

High-Tech in Edelstal The warehouse Our production and logistics center in of Coca-Cola Edelstal sets new standards in many HBC Austria areas. A core element of the plant is our water treatment and syrup hall. Interior surface: 30,000 sqm The former provides a completely new Overall capacity: approx. 1 million infrastructure, with the capacity to treat pallets per year 300 m³ of water per hour. In the syrup room, the concentrate is mixed and Storage capacity: prepared for soft drink production. The 2017: 44,000 pallets room consists of 16 tanks with multi- 2018: 45,000 pallets functional programming and designed 2019: 45,000 pallets for easy maintenance. A total of 10 bottling systems (“lines”) are available Gate2Gate time: for bottling in the production center: 2017: 02:47 h The blow molding hall is where the PET 2018: 02:26 h We use two lines to bottle our reusable preforms are blown into their typical 2019: 01:43h glass bottles and five lines for our PET bottle shape before being transported bottles, as well as one line each for pre- to the bottling plant. Our warehouse can Throughput (pallets moved per man hour) mix, postmix, and bag-in-box. Overall, house a remarkable 45,000 pallets and 2017: 28 pallets/hour these lines yield between 12 to 45,000 is automated. Here, “LGVs” – driverless 2018: 32 pallets/hour containers per hour. Producing the forklifts – use a laser to scan the position 2019: 33 pallets/hour maximum per hour amount quoted, the of the pallets, allowing them to auto- glass line is one of the fastest lines and is matically move between two products. Loaded pallets/day extremely energy efficient. Not only is its 2017: 4,041 pallets (on average) speed impressive but so are the highest 2018: 4,042 pallets (on average) safety standards it functions under. 2019: 3,853 pallets (on average)

The Coca-Cola System The Coca-Cola Company

The Coca-Cola Company is a Total Beverage Com- pany which offers 500 brands in over 200 countries. In addition to the company’s Coca-Cola brands, the LICENSOR portfolio includes some of the world’s most valuable beverage brands, including plant-based beverages • Holder of trademark rights • Produces the beverage concentrate of the brand AdeZ, Green Tea, , • In charge of worldwide consumer marketing water, Del Valle juices and fruit nectars, Fanta, and develops advertising strategies • Develops new products and packaging coffee, and coffee, , innocent smoothies and juices, juices, COCA-COLA GMBH sport drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO Coconut Water. The • In charge of consumer marketing for Austria and develops local advertising strategies company is listed on the New York Stock Exchange. • Develops country-specific products and packaging

The Coca-Cola HBC Group

Coca-Cola HBC Austria is a subsidiary of Coca-Cola Hellenic Bottling Company AG based in Switzerland. BOTTLING PARTNER As one of the leading bottlers of The Coca-Cola

• License holder for beverages of The Coca-Cola Company Company with a sales volume of 2 billion unit cases • Independent, listed company and with production and distribution centers in 28 (London Stock Exchange, FTSE 100) • Active in 28 countries on 3 continents, and one of the world’s countries, Coca-Cola HBC Austria supplies over 595 largest bottling companies for non-alcoholic beverages million consumers yearly. The company is listed on the London stock exchange and has a secondary listing in AUSTRIAN Athens. Coca-Cola HBC is listed in the Dow Jones Sus- BOTTLING PARTNER ADE IN M tainability Index as well as in the FTSE4 Good Index.

A U A • Purchase of beverage concentrates, S T R I ingredients and raw materials • Production and distribution of ready-to-drink beverages • Supply to customers in the retail and hospitality sectors • Marketing and sales promotion at the point of sale

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria at a glance | 15

Creating values together Our business model is in the focus of results we want to achieve in order to our actions. It defi nes which activi- create value for all stakeholders – in ties we conduct, the relations we rely the short, medium and long term. on as well as the performances and

Capitals

We carefully manage inputs Financial Natural Social Shareholders’ equity, debt Water, energy, eco-system services, biodiversity Communities, customers, suppliers, diverse groups to our business with a focus of stakeholders, NGOs, IGOs, industry coalitions Manufactured Intellectual on preserving the resources Plants, warehouses, distribution centres Brands, standards, processes, corporate reputation Partnering With The Coca-Cola Company available to us. Human Employees, partners

Value added by

Optimising our production Broadening our distribution while gaining Joining forces with our customers Winning the trust infrastructure continuously effi ciencies through outsourcing for fl awless execution of our consumers

Value created We endeavour to deliver value through desired outputs with maximum effi ciency and care.

Bottling the Unit cases of beverages manufactured 2.2 billion Manufacturing beverages Community engagement Customers We use these inputs to We engage with consumers, employees 487,000 manufacture our beverages. and communities. Our aim is to build a Consumers served solid foundation of trust in our Company over 600 million so that our business can thrive. Direct employment 28,399 (Data: Coca-Cola HBC Group)

Distribution Sales and execution We distribute the fi nal products through We work with our customers to our unique logistics infrastructure. reach consumers.

Value shared with

We create value for our Employees Communities and environment Consumers Rewarding our people Enriching the lives of communities, contributing to Meeting consumer needs by off ering them choice stakeholders which, Secures a skilled and motivated workforce the public good and safeguarding the environment and quality Generates revenue, contributing to the in turn, builds value for our Makes us local and earns us the trust sustainability of the business The Coca-Cola Company of our communities business over time. Investing in our business and executing fl awlessly Shareholders Ensures a fruitful partnership for years to come Customers Delivering strong sustainable earnings and Helping customers increase sales dividends Establishes a supportive shareholder Provides us with channel diversity base

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 16 | Coca-Cola Austria at a glance Management teams

Frank O´Donnell László Niklós Country General Manager Country Manager CCHBC Austria Coca-Cola GmbH

Francesca Pasini Bettina Augeneder Mark Joainig Philipp Bodzenta Chief Financial Offi cer Human Resources Director Public Aff airs & Public Aff airs & Communications Director Communications Director

Herbert Bauer Manuela Unger Claudia Simon Vesna Vlahovic-Dasic Coca-Cola GmbH GmbH Coca-Cola

Sales Director Marketing Director Country Legal Director HBC Austria Coca-Cola Marketing Director

Mirela Toljan Jakomin Felix Sprenger Gabriele Bergler Gregoire Martinez Commercial Country ICSC BSS Country Manager & Business and Commercial Exellence Director Manager E-Commerce Coordinator Strategy Manager

Andreas Hosiner Theresa Fleischberger Karin Koller Country Sustainability National Environment Commercial Finance Manager Manager Manager

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria at a glance | 17 Responsible corporate governance Coca-Cola strives to achieve the best possible economic and ecological business results and sustainable growth. We are firmly convinced that these goals can only be achieved through careful business activity and require compliance with the highest corporate and social responsibility standards. Respect for the individual and compliance with rules and guidelines are the core of our integrative business culture.

Through these values, we undergoes extensive online training which Responsibility within are committed to being clearly communicates the contents of the Coca-Cola Austria open, fair and honest, and guidelines and the manual. The training is to acting with integrity. followed up by a brief multiple-choice test Our management, in Austria, unites com- to verify the knowledge retained. Random petencies in sales, marketing, commercial We depend on the trust of our custo- knowledge checks are also carried out excellence, supply chain, finance, human mers, consumers, and the commu- among all employees throughout the year. resources, public affairs & communica- nity in which we work. We all have to tions, legal and business solution systems earn this trust anew every day. Coca-Cola HBC and The Coca-Cola (IT) skills. Corporate responsibility is Company have been official members of integrated into the duties of the Public Our workplace culture and our market the UN Global Compact since 2006 and Affairs & Communications Depart- success are founded on our values: to win are committed to its goals. Naturally, ments of Coca-Cola HBC Austria and over customers, promote our employees we follow this commitment locally in Coca-Cola GmbH. These departments as well as high performance standards, Austria. The program, which was foun- report directly to the General Manager integrity, learning, and cooperation. ded in 2000, brings together companies, and Country Manager respectively. UN organizations, labor, and civil socie- We treat each other with respect at ties as well as governments in order Maintaining and improving the environ- the workplace and value the cont- to promote universal principles in the mental management system is one of ributions of all team members. We fields of human rights, labor, environ- the central tasks of Coca-Cola HBC know that we can only be success- ment, and the fight against corruption. Austria’s seven-member Sustainabi- ful if we create an inclusive, fair, and lity Team. In addition to environmental positive workplace environment. Our sustainability goals are based on the issues, the team manages occupational We act firmly in the market, but our global goals for sustainable development safety, quality, and legal compliance actions are always legal and ethi- put forth by the UN (see page 19). We tasks. The Sustainability Management cally correct. We keep our promises have set ourselves specific environmen- Department then reports directly to the and do the right thing, not just the tal goals relating to energy and water Country General Manager. With the help easiest thing. Above all, we always consumption, as well as CO₂ emissions, of a management solution, our manage- act with integrity towards the com- and are pursuing their implementation ment system regularly establishes the munity we live and work in. at the highest management level. legal requirements of and our compli- ance with, for example, the Occupati- Coca-Cola HBC and The Coca-Cola Com- onal Health and Safety Act, the Waste pany’s Code of Business Conduct serves Management Act, or the Trade Regulation as our group-wide guideline, extensively Act (incl. all associated regulations). listing all standards for employee conduct https://at.coca-colahellenic.com/de/ within business life. This code of conduct über-uns/agb-policies-und-richtlinien/ Our compliance with these legal requi- was revised in 2019 to include current rements is determined in the course developments regarding the protection of https://www.coca-colacompany. of internal audits or special internal privacy and personal data. This is imple- com/shared-future/people-values legal compliance audits, such as official mented locally by Coca-Cola Austria. inspections. We had no environmen- You can find the download link tal sanctions or transgressions last for our policies and guide- Our commitment to integrity and ethical year. That is why we can conclude that lines on these websites. conduct is particularly important in we adhered to legal obligations in the regard to the prevention and detection of 2019 assessment year and also con- corruption. Coca-Cola System’s attitude firm this in our management review. toward bribery and corruption is clear and simple: we have a zero-tolerance policy. Every Coca-Cola Austria business location is regularly reviewed for cor- ruption risks. The anti-bribery guidelines and our compliance handbook deliver a detailed understanding of our anti-bri- bery and anti-corruption program. When joining the company, every employee

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Our stakeholders Our stakeholders | 19 Stakeholder dialogue and key issues Coca-Cola Austria is committed to holding an open and transparent dialogue with its stakeholders. We also use this dialogue to identify the main sustainability issues and risks.

Coca-Cola and its stakeholders have been engaging in a structured dialogue for years. Based on the processes of the Coca-Cola HBC Group, we were able to define the following relevant stake- holder groups for Coca-Cola Austria:

• Employees • Customers and trade partners • Suppliers • Trade organizations/interest groups • NGOs/environmental organizations • Media • Universities/academic institutions • Politics and administration (inclu- ding local communities)

The basis for our materiality process relevant to our business activities and are the regular exchanges with our which of these aims we can contribute stakeholders in all countries in which to (see Coca-Cola HBC sSustainabi- we are economically active. This pro- lity Report, 2019: pages 48-49). vides us with important feedback on our actions. Our annual company-wide Every year, the Coca-Cola System materiality process is dedicated to dedicates a company-wide forum to examining the following aspects: the stakeholder dialogue, during which we focus on one clear topic. In 2019, 34 • Identification/verification of key issues participants from 20 countries, gathered • Materiality for our stakeholders in Athens to discuss current challenges • Effects on the environ- concerning “water.” One of our Austrian ment and community representatives also took part in the • Consideration of new fin- forum. Furthermore, stakeholder surveys dings/sustainability risks are carried out annually in many countries.

With the support of stakeholder assess- ments, we were able to identify twelve topics pertaining to the three dimensions “economy,” “ecology” and "community". which we then rated according to their relevance (please see description of the twelve sustainability topics on page 21).

Our selection of the key issues, and our sustainability strategy, are orien- ted on the 17 Sustainable Development Goals (SDGs) of the United Nations. The SDGs set clear sustainability aims for all countries and the international community until 2030. Coca-Cola HBC analyzed these 17 goals on a Group level, to identify which ones are particularly

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 20 | • • the issueof“beverage packaging.” . in Austria,we asked questionstargeting to thetopicality andpublicdiscussions these topics (on ascalefrom 1-10).Due Coca-Cola Austria’s managementof fied. They alsohadtheoptionto rate twelve sustainability topics we identi- asked to rate themateriality ofthe In thequestionnaire, stakeholders were we hadaresponse rate ofalmost30%. the previous year, with55respondents, with around 180stakeholders. Like in try-specific andanonymous onlinesurvey Coca-Cola Austriacarriedoutacoun- In early 2020,for thethird year inarow, stakeholder survey 2019 Austria –Coca-Cola Sustainability: Facts and Figures 2019

Materiality for stakeholders The biggestdifferences between arly placingitatthecenterofconcern. expressed regarding "packaging,” cle- around. Comments andcriticismswere nutrition" (8.7)was clearer thistime topics andthetopic of"healthand as top issues. The gapbetween these “packaging” (both 9.3)againcameup “environmental protection/energy” and During themateriality assessment, 7 8 9 10 Our stakeholders Coca-Cola Austria 2020 Coca-Cola Materiality matrix 7 8 9 10 Rating onascaleof1-10 Importance ofeconomic, ecological, andsocial impacts

Responsible marketing Economic dimension Employee satisfaction matrix now specifieswhichthemesare valuation ofourmateriality matrix.The survey were incorporated intheree- The results ofthisyear’s stakeholder Our materiality topics • • • Ecological dimension food servicecustomers” (66%). use of“reusable glasscontainers for took placein2019(68%)andthe 90th anniversary inAustriawhich powered” (70%),followed bythe “Special Olympics” or“#YouthEm- with localcommitments suchasthe of therespondents were familiar mented byCoca-Cola Austria,most Of thesustainability measures imple- of 7.7basedonascale1-10). the stakeholders (average rating overwhelmingly rated positively by The 2019sustainability report was tions regarding beverage packaging. were voted asthemostimportantsolu- sion ofcommercial recycling systems” “100% recycled PET” andthe“expan- these three top issuesmentioned. perceived performance alsoarisewithin materiality andCoca-Cola Austria’s Product quality

Direct &indirect economic impacts

Social dimension Investment inthecommunity

Health &nutrition

Sustainable sourcing

Human rights&diversity

Environmental protection &energy

Corporate governance be found intheGRIindex (page65). Reporting Initiative (GRI) indicators can The assignmentoftopics to theGlobal Sustainability Report, 2019:page55). dated AnnualReport (seeCoca-Cola HBC impacts were adoptedfrom theconsoli- concerning thesignificanceof Austria anditsstakeholders. The values of particularimportanceto Coca-Cola 3. 2. Packaging 1. 2020: 3. Water 2. 1. Packaging 2019: 3. 2. Packaging 1. 2018: our stakeholders: The key topics for Coca-Cola HBCAustria &Coca-Cola GmbH Health &nutrition Environmental protection &energy Environmental protection &energy Health &nutrition Product quality

Water

Packaging Our stakeholders | 21

The management approaches for our 12 sustainability topics

1. Corporate governance, business Our consumers can find all information 10. Investments in the community/ ethics and anti-corruption about ingredients and calorie content regional responsibility on all our packages – per portion as To us, it is important to conduct all our well as in relation to the daily require- The success of our business strongly business activities with integrity and ment as part of a balanced diet. depends on the strength and well-be- respect for the community. This concerns ing of our communities. Our invest- all aspects of corporate governance: 6. Climate protection and energy ments in the community, as well as our We have zero tolerance for violations commitment to it, can mainly be seen of our “Code of Business Conduct,” For Coca-Cola, the effects of climate in the fields of youth, environment, and our anti-corruption policy. change carry potential risks such as rising water, and community well-being. energy costs, CO₂ taxation, a threat to 2. Direct and indirect economic effects the supply of sustainable water and raw 11. Employee satisfaction materials, as well as slumps in business and engagement As an international company, we ensure due to changed weather conditions. positive socio-economic contributions For Coca-Cola, measures for climate The success of our business strongly and support measures to increase the protection have strategic priority. We depends on whether we manage to fill quality of life in the communities in also see economic advantages thanks talented, healthy, happy, and committed which we are active. We can see these to a long-term investment in energy people with enthusiasm and whether progresses in our contributions, espe- efficiency and low-CO₂ technologies. we can keep them in our company. cially when it comes to wages, tax Education and training, motivation payments, payments to suppliers, and 7. Packaging, recycling, and and commitment to our employees, contractual partners as well as invest- waste management access to well-being programs as well ments in community projects aiming to as to a safe work environment are improve ecological and social aspects. Every year, Coca-Cola HBC sells more the core of our corporate culture. than 2 billion unit cases (product units) 3. Health and nutrition for which different packaging materi- 12. Human rights and diversity als with clear quality requirements are Coca-Cola HBC is aware of the fact used. As an integral component of our Respecting human rights is central to that personal health and the well-being products, packaging is a key element corporate responsibility. That is why of the community are moving into the for our business processes, especially we aim to create a work environment center of attention. We understand the when considering the raw material which promotes diversity and inclu- importance of a balanced diet and want demand, and the possibility for recy- sion and fully respects human rights to help consumers make responsible cling and reuse after consumption. along the entire value chain. Today, beverage choices. We offer a wide range human rights are a key indicator for of beverages in different packaging sizes, 8. Sustainable procurement companies everywhere in the world. which are often available as sugar-free or low-sugar options. Additionally, we The procurement of raw materials has provide clear and transparent nutri- a big impact on our economic, opera- tional information on all our products. tional, and ecological footprint. That is why our suppliers’ behavior has 4. Product quality and integrity a direct effect on Coca-Cola HBC’s sustainability performance and obliga- Our business strongly depends on prod- tions, which have many different eco- uct quality and integrity, market leader- nomic, ecological and social effects. ship, sales volume, sales figures and the community’s trust. To Coca-Cola, product 9. (Sustainable) Water management integrity means offering beverages of the highest quality in order to meet custom- The main ingredient in our beverages ers’ and consumers’ expectations in every is water. Water is central to our aspect. Apart from functionality, quality, production process as well as to the safety, taste, and design this also includes growth of the plant-based ingredients intangible values such as brand values. of our beverages. Safe, high-quality and available water is essential to 5. Responsible marketing human health as well as to the health of ecosystems. It supports sustainable Effective product marketing is one of communities and economic growth. the most important business activities of the Coca-Cola system. Our responsi- ble approach can be seen in our mar- keting activities. Elementary schools, for instance, are marketing-free areas to us. Furthermore, several years ago we committed not to market to chil- dren under 12 anywhere in the world.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 22 | Our stakeholders

Managing sustainability risks ( Risk programs). The likelihood of risks, their possible effects, and how we occurrence and possible consequences encountered them, can be found in the Our risk management is very closely to the company are defined for each risk. consolidated Annual Report (page 56). aligned with the key issues identified. An overview of the sustainability risks This is implemented at a Group level Due to the increasing relevance of covered can be found in the following list: within the Enterprise Risk Management sustainability topics, we split the sus- (ERM) framework and supervised by the tainability risks into three separate risk Chief Risk Officer (CRO) of the Group groups in 2019. This was done in order in close coordination with the person to enable more targeted processing. responsible for each topic. Exact pro- These risk groups consist of “packa- cedures and approaches are defined ging,” “environmental protection” and within the EMR process and risks and “water.” We currently cover a total of 13 benefits are to be represented equally risk areas. An exact description of the

Area of risk and description Relation to the topic of sustainability Plastic and packaging waste • Increasing stakeholder concerns about packaging • Packaging, recycling, and waste management waste and plastic contamination • Sustainable sourcing Environment and CO₂ • Growing climate crisis • Environmental protection and energy • Failure to meet our CO₂ reduction targets • Sustainable sourcing • Availability of raw materials Water • Water availability • Water management • Water scarcity in regions with business activities • Sustainable sourcing • Poorer water quality due to climate change Consumer health and well-being • Failure to adapt to health and consumption trends • Health and nutrition • Public health policies affecting the ingredients, sugar • Responsible marketing content, and health effects of our products • Product quality and integrity Employees • Too unattractive as an employer to acquire sufficient • Employee satisfaction & commitment numbers of qualified and experienced workers • Human rights & diversity • Community/regional responsibility Quality • Incidents regarding quality/food safety • Product quality and integrity • Product contamination Ethics and compliance • Fraud risk to companies • Corporate governance, business ethics and anti-corruption • Sanctions due to employee or partner non-com- pliance with anti-bribery or corruption laws Strategic partnerships • Deterioration of cooperation within the Coca-Cola System • Direct and indirect economic consequences Health and safety • Insufficient management on behalf of health and safety team • Employee satisfaction & commitment • Workplace accidents with deaths or injuries

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Our stakeholders | 23

Climate risks and financial Physical risks are direct conse- Coca-Cola Austria explicitly commit- repercussions quences of climate change such ted to the climate protection goals as flooding, storms, temperature and measures so as to proactively We are attracting worldwide attention increases or the rise in sea level. address both these risk areas (see thanks to our management of climate Coca-Cola HBC Group – Sustain- change risks and their financial conse- Transition risks encompass all indi- ability Report, 2019: page 57f). quences. Coca-Cola HBC believes that rect aspects which are a result of the Task Force on Climate-related Finan- changing political conditions, laws, cial Disclosures (TCFD) recommendations taxes or consumer behavior. constitute important steps towards crea- ting a voluntary set of rules for the disclo- sure of climate risks and their financial consequences. When considering climate risks, a general distinction can be made between physical and transition risks:

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the economy Coca-Cola Austria and the economy | 25 Together for 90 years!

Coca-Cola is at home all over the world and deeply rooted in Austria for the past 90 years.

Since 1929, Coca-Cola has been a perma- Redqueen: Socio-economic impact of the nent component of the local economy and Coca-Cola System in Austria, 2017). has been making valuable contributions to the value chain with its investments. The We cover Coca-Cola Austria and Coca-Cola System currently provides 1,000 Coca-Cola GmbH’s economic accom- Around 465 million jobs with an employment eff ect of almost plishments in the Integrated Annual liters of beverages from our portfolio 12,000 jobs in other economic sectors. Each Reports of the Coca-Cola HBC Group, are produced annually in Austria job within the Coca-Cola System therefo- or rather, The Coca-Cola Company. re guarantees another eleven jobs within the Austrian economy (Source: Steward

https://coca-colahellenic.com/en/investors/2019-integrated-annual-report/

https://www.coca-colacompany.com/reports/business-sustainability-report-2019

You can find Coca-Cola HBC’s and The Coca-Cola Company’s current Annual Report here.

We believe in Austria.

Since 2013, Coca-Cola HBC Austria bottling and logistics have been unifi ed under one roof in our high-tech production center in Edelstal. Within a few years, the plant developed into one of the largest within the Coca-Cola HBC Group. Between 2012 and 2018, we invested around €90 million in the site. In the past year, we invested another €13.5 million in various infra- structure projects. We invested a total of approx. €785,000 in projects involving resource conservation (energy, water, raw materials). The largest projects include water recovery, used to clean PET bott- les prior to bottling, and the exchange of high and low-pressure compressors.

"From investments in infrastructure to the optimization of existing processes and new product innovations: like our versatile team, our production and logistics center in Edelstal is constantly developing. The focus is clearly on resource effi ciency and sustainability."

Patrick Redl Plant Manager Edelstal Coca-Cola HBC Austria

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 26 | Coca-Cola Austria and the economy Our position: sustainable and proactive Market

management Employees

We are committed to customer and consumer satisfaction and growth. We actively pursue this goal by fostering dedicated and efficient teams Sustain- by supporting our community and protecting the environment. ability

GrowthStory_Halbkreis_1900x1500_4.indd 1 28.10.19 15:03

Our products guide you We foster our employees’ We tackle the issues in through your day. potential. our surroundings.

Our consumers’ tastes and preferences The best teams deliver the best customer We are convinced that our business constantly change. That is why we place service. That is why we aim to create a can only be successful if the same them at the heart of all of our activities workplace environment that encoura- applies to the economic, social, and and offer an innovative and tailored range ges our employees to fully utilize their ecological environment we work in. of products. We aim to provide the right potential. We highly value diversity as we product for every taste and situation –24 believe that different talents and points Sustainable, responsible actions hours, 7 days a week. The following applies of view increase customer satisfaction. build trust, and trust builds the foun- to each of our products: it complies with dation of our relationships with the highest quality standards, is labe- customers, consumers, emplo- led with clear nutritional information yees, partners, and institutions. and, if possible, is offered chilled at all times. We take our responsibility towards Sustainability is deeply rooted in our consumers very seriously. That is why business philosophy: we set ourselves we do not advertise in media targeting ambitious and long-term goals, posi- children under the age of 12 (see page tion ourselves as an environmentally 39). Since 2019, we do not offer drinks We grow through competitiveness aware market leader, and consistently with added sugar in secondary schools. and innovation. work to reduce our carbon footprint while supporting the community. We want to strengthen our competi- tive ability and be dynamic and flexi- With these goals always in mind, we ble within the market. That is why we continuously work to optimize our bu- continuously work to provide the best siness processes and decisions. Th- possible conditions for our economic rough regular assessments, we commit activity. We also rely on new technolo- ourselves to live up to our responsibi- We celebrate our market gies to simplify our processes, reduce lity and our activities and foster open success with our customers. costs, increase speed, and ultimately to and transparent communication. create extraordinary customer expe- Our close and long-standing customer riences. The careful use of our resour- relationships build the foundation of ces plays an important role in this. our success. Their needs and wishes are the top priority for our employees. We not only deliver the best quality goods on time but as a strong business part- ner, we also create added value for both sides along the entire value chain.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the economy | 27

Our group-wide goals 2025: Raw material procurement 100% of the most important ingredients from agricultural cultivation are procured from suppliers who adhere to the guidelines for sustainable agriculture.

What we do in Austria: Sustainable ingredients are our winning formula In 2019, in Austria, we were already procuring around 95% of our most Our suppliers important agricultural ingredients from suppliers who satisfy the guidelines for sustainable agriculture. We focus on building relationships with suppliers who are guided by the same principles and who run ethical businesses. We strive to treat our partners the same way we would like to be treated.

There is a whole lot of Austria in Coca-Co- relationships. These also contain our la: we produce around 465 million liters partners’ environmental assessment. of soft drinks in Austria, per year. When New suppliers are subject to a tender and procuring our raw materials, we specifi- evaluation process. Additionally, external cally work with regional suppliers as much environmental certification institutions as possible. In doing so, we count on raw (Ecovadis) are also involved and regularly Austrian materials and services that carry monitor compliance with the standards. a monetary value of around €139 million.

We provide impetus for the Our suppliers meet high standards. future of purchasing. (CEO start-up refurbed) and Dr. Ferdinand All of our suppliers sign our Code of Responsible procurement management Koch (Senior Manager, denkstatt). In the Conduct and commit to high standards is essential in helping us achieve our workshops that followed, ideas for even within production and work safety, human business goals. However, it also poses more sustainable procurement manage- rights, anti-corruption, and environ- a lot of challenges. The fact that we ment were sought out and discussed. mental protection. Every supplier must can only meet these challenges with fulfill the Coca-Cola HBC Group and The strong partners became clear during our Coca-Cola Company's Supplier Guiding Sustainability Day, to which we invited Principles. Environmental protection and our suppliers in September 2019. sustainable procurement are of particular Coca-Cola’s global vision “World Without importance to Coca-Cola globally and to Waste” was carefully examined during a Austria. Our Supplier Guiding Principles panel discussion with Daniela Gaigg (Blog- form the prerequisites for our business ger, diekleinebotin.at), Kilian Kaminski

"Sustainability is an important criterion for supplier selection, from as early as the tendering stage and to signing the contract. Our membership in the Ecovadis sustainability platform allows us to monitor the CSR performance of our business partners and assess the risk to our company. We thereby promote transparency regarding CSR practices, using reliable ratings and global benchmarks. As members, our partners can benefi t from these advantages."

Oleksandr Vodotyka Country Procurement Manager https://at.coca-colahellenic.com/media/3073/supplier-guiding-principles.pdf Coca-Cola HBC Austria

https://www.coca-colacompany.com/our-company/supplier-guiding-principles

Our Supplier Guiding Principles are also available for download.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the community Coca-Cola Austria and the community | 29

Our group-wide goals 2025: Our commitment Ensuring our employees‘ safety Our aim is to reduce ultimately fatal accidents and workplace accidents to our employees (including days lost) by 50%*. Gender equality We want to become one of Austria’s best employers and provide 50% of manager positions optimal frameworks for the quality of work and life. are occupied by women.

What we do in Austria: All-round workplace safety The fact that our team’s safety is our top priority can also be summed up in figures: within the last two years, Coca-Cola Austria we were able to reduce workplace employees incidents with days lost by 25%. come from 29 different countries. Diversity In the next year, we would like to continue to increase our outstanding quota of 39% of women working Our employees are equally as diverse in Senior Leadership positions, as our product range. We value the by targeting the promotion of diversity of our staff and their con- female junior managers. tributions. We have been engaged *compared to 2017 in the fight for equality and against discrimination for a long time now.

In every country in which Coca-Cola operates, we are actively committed to maintaining a workplace environment that Our wages and salaries correspond to establish a constructive dialogue with is free from discrimination or harassment the national legal requirements or the their freely elected representatives. based on race, gender, skin color, national applicable collective bargaining agree- or social heritage, religion, age, disabi- ments. Salaries for new hires are deter- The company negotiates with lity, sexual orientation, political opinion mined solely based on the position to these representatives on a fair or any other status that is under the be filled and previous experience. and cooperative basis. protection of the prevailing legislation. We stand by our employees’ right The company’s basis for recruitment, to join or form trade unions without hiring, staffing, training, remunera- fear of intimidation or harassment. If tion, and promotion are qualifications, employees are represented by a legally performance, skills, and experience. acknowledged union, we make sure to

"From preserving existing jobs and creating new ones to negotiating employee benefi ts and always listening to our staff ’s concerns: as the Central Works Council of Coca-Cola HBC Austria, the well- being of our colleagues is always our top priority. We are as active as we are committed to representing their issues.”

Christian Hauck Chairman of the Central Works Council Coca-Cola HBC Austria

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 30 | Coca-Cola Austria and the community

Key employee figures for the Coca-Cola System (Coca-Cola HBC Austria and Coca-Cola GmbH) in Austria 2017 2018 2019 General key figures Total number of employees 947 957 917 men 683 674 635 women 264 283 282 Total number of permanent employees 939 927 882 men 682 663 630 women 257 264 252 Total number of temporary employees 8 7 9 men 1 2 2 women 7 5 7 Total number of employees/full-time employees 897 864 835 men 678 645 619 women 219 219 216 Total number of employees/part-time employees 43 63 48 men 6 18 7 women 37 45 41 Total number of apprentices - 4 8 men - 2 6 women - 2 2 Age of employees < 30 182 172 165 age 30-50 602 593 537 age > 50 176 169 188 Average age in years 39.93 39.11 38.42

Key figures diversity and equal opportunity Percentage in executive bodies/fi rst management level 1% 1% 2% men 51% 41% 45% women 49% 59% 55% age < 30 0% 0% 0% age 30-50 100% 100% 69% age > 50 0% 0% 31% Percentage other category/level* men 77% 75% 76% women 23% 25% 24% age < 30 15% 8% 8% age 30-50 72% 86% 82% age > 50 14% 14% 10% Total number of employees with disabilities 7 5 8

Turnover/parental leave New entrants 95 83 75 People leaving or turnover rate 10.36% 11.84% 11.42% Period of employment in years (on average)* 8.87 9.1 9.6 Parental leave in total 46 38 49* men 4 2 11* women 42 36 38* Return rate after parental leave 92.28% 86.67% 89.66%*

Accidents/sick leave** Number of work-related accidents 22 16 13* Days of work lost after work-related accidents 10.5 23.31*** 15.54* Average days of sick leave overall 9.01 9.51 9.42

Education and training* Hours on average for education and training per year and employee 6 22 30 men 8 56 25 women 6 10 43 Percentage of employees with regular feedback on performance and career development 74.29 94.53 94.74 (e.g. performance review)

*Figures for Coca-Cola HBC Austria only. ** As of day 1 *** The higher number of lost days results from longer sick leave due to bone fractures sustained in two accidents. Measures for the prevention of this type of accident have been set at diff erent levels.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the community | 31

Our goal is to establish a The targets agreed upon in 2017 included to parental leave, a checklist for part- better balance between eleven, now twelve, measures for com- time employees, childcare provision on work and free time. mon cultural standards, optimized work school-free days such as Whit Tuesday processes, and proactive leave manage- and flexible working hours, to several Our participation in the "berufundfami- ment. Our measures are aimed at all measures such as demographics and lie" ("work and family)" audit helps turn employee groups. The first step to impro- generational dynamics management our employees’ feedback into tangible ving our meeting culture was brought into workshops for Field Sales Executives. measures that will increase their well- life in 2017, calling for a removal of regular being. In 2017, Coca-Cola HBC Austria meetings (e.g. jour fixes) on Fridays to was first awarded the basic certificate. give our team more time for focused That same year, the targets for the fol- work and to prepare for the coming week. lowing three years were defined with the Numerous measures included in the Senior Management Team. We thereby agreed targets were put into practice in set the first milestones to becoming an the past years. These range from regular even more family-friendly business. “Baby Breakfasts,” a structured guide

"With 1,000 employees across Austria, we belong to the largest FMCG employers in the country. This comes with a large responsibility to ensure the well-being of our teams. We are already taking important measures to improve the job quality for our employees. These measures include fl exible working hours, telecommuting options and an extensive program to promote health. This commitment is furthered by our participation in the “befundundfamilie” audit.

Bettina Augeneder Human Resources Director Coca-Cola HBC Austria

Engagement Index

Our Engagement Index provides information on employee satis- faction. In 2019, we were able to increase Our employees are dors represent our brands, categories, this number from 85% important ambassadors. and our company. They thereby influence (October 2018) to 91%. our reputation among our customers, This is thanks to all They are the face of our company. Thanks consumers, suppliers, families, and fri- our efforts regarding to the necessary know-how gained ends. employee satisfaction. through regular trainings, our ambassa-

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 32 | Coca-Cola Austria and the community

We actively involve our employees.

Responsible and dedicated people form the most important pillar of our com- pany. That is why we promote their active inclusion in as many areas as possible. We communicate current news through our weekly WeConnect newsletter and on the intranet. Our General Manager and the Senior Leadership Team use the motto “What’s up?” to personally and regularly inform all employees on current topics. An open dialogue provides the space to ask questions and find answers. We also seek input: thanks to the idea box, employees can suggest improvements for various topics at any time. In addition to this, we carry out anonymous employee satisfaction assessments through our “My Voice” survey. The surveys are aimed at the entire workforce and have been carried out several times a year since 2019. They are shortened and simpli- fied allowing for even faster feedback.

Our employees’ well- Diversity and inclusion are voluntarily agreed to address this topic being is dear to us. factors for success. more actively in the work environment. This allows us to raise awareness, shine We offer attractive benefits to our emplo- As part of a large international com- a light on stereotypes, and carry out a yees and continuously build on these: pany, we employ various nationalities, focused analysis of existing processes. depending on their position, employees a wide range of ages and generations, can make their working hours as flexi- and people from various social back- ble as possible. Coca-Cola Austria has grounds. All of these people and their a flexitime system without core hours, personal stories find their place among enabling our employees to be extremely us and significantly contribute to the flexible. During working hours, emplo- success of our company. In 2019, we yees have access to every product from launched “Come As You Are,” a diversity our current range. Additionally, every and inclusion network whose members one of our employees receives a meal allowance for the canteen (in Edelstal), local restaurants, or discounted purcha- sing options. We also offer our employees the option to own employee shares by means of a share plan and packages for tax-advantaged pension insurances. The protection of human rights is self-evident to us.

Human rights are an integral part of the work the Coca-Cola System does in the communities in which we work. We advocate to ensure that people are trea- ted with dignity and respect in our com- pany. Our internal guidelines for the pro- tection of human rights are based on the content specified in the Global Compact of the United Nations, the UN Guiding within the Coca-Cola HBC Group. The Principles on Business and Human Rights, campaign offers all participants further the Universal Declaration of Human training on the topic of human rights and Rights and the International Labour ethics. Coca-Cola Austria also carries Organization’s (ILO) Declaration on Fun- out regular online training on this topic. damental Principles and Rights at Work. We carry out an extensive Human Rights campaign as part of our annual “Ethics and Compliance Week” which takes place

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We want to provide a better quality of work and life.

In 2017, Coca-Cola HBC Austria laun- ched the “BeWell” program, a con- tribution to improving the health and well-being of our employees.

This holistic approach allows for healthy and productive work. We continuously upgraded our workplace equipment in the past years. Aside from the ongoing upgrade of electronic equipment, we also focused on the ergonomic set-up of workstations in 2019. Coca-Cola Austria employees have access to adjustable workstations and laptop stands as well as ongoing individual consultations on the ergonomic design of these workstations.

In Edelstal, measures were implemented to cater to employees’ physical activities. up to €150 a month for massages, Several massage chairs are available in wellness trips, and sport items, etc. our production and storage warehouses to help relax tense back muscles. Our Employees working on-site receive a meal employees gladly make use of these. allowance for the Euro Plaza canteen. Fresh fruit is also available daily in the The office should provide time and space office. Our in-house products and coffee for our employees to take breaks, relax are free of charge, and free drink vouchers and exercise, and stimulate a healthy are provided for private consumption. lifestyle. The modern and open offices in the Vienna Business Park accom- modate 370 Vienna-based Coca-Cola HBC Austria employees over a space of by nurturing a safe work environment, around 6,300 m2 across three floors. offering extensive training for internal Thanks to an open space concept, we and external employees and through created a modern office environment inspections by external companies. enabling active teamwork and interac- tion. Numerous areas of communication In 2019, we organized two Health & such as the Coke Corner, found on all Safety weeks. During these weeks, floors, promote interdepartmental work. selected topics are intensively commu- nicated across all channels. In July, the In 2019, we offered various health focus was on Stress & Well-being. The services, check-ups, and vaccinations contents related to the causes of stress to all of our Coca-Cola HBC Austria We celebrate together and how to cope with it. In December, employees. Our occupational physician on Family Day. the focus was on existing occupational is available for examinations, consulta- safety rules for various departments. tions, and vaccinations three full days All employees and their families are invi- We implemented our own "Toolbox a month, either at the Edelstal location ted to the Coca-Cola HBC Austria Edelstal Talks" (short training sessions) cont- or on-site in Vienna. In 2019, we offered site on Family Day. Here, we spend the aining relevant safety rules for produc- free tick and tetanus vaccinations. Free day together, hosting games for children tion, warehouse, and office areas. flu shots are also offered throughout and entertainment for adults. The event Austria every fall. In 2019, our emplo- is a wonderful opportunity for colleagues All workplace incidents, as well as obser- yees were able to take advantage of our to meet each other’s families, take a look ved risky activities and conditions, are yoga offer of 10 sessions. The Works behind the scenes of the production subjected to a detailed causal analysis Council sponsors massages, shiatsu, site, and spend a nice day together. The followed by the implementation of rele- or the gym with a monthly contribution number of visitors remained high in 2019. vant corrective or preventive measures. of €10 to the Sport and Health Fund. Additionally, the Health & Safety (H&S) Manager, the safety experts, and the During work hours, Coca-Cola GmbH We want to provide all-round occupational physicians regularly carry employees have the option to partici- safety and avoid accidents. out documented inspections, ensuring pate in two early morning yoga sessions additional continuous improvement. Since per week and one monthly massage The health and safety of our teams, 2015, a H&S Coordinator has been sup- or shiatsu session. The Works Council customers, and partners is of the utmost porting this area at our site in Edelstal and supports private spending on fitness importance to Coca-Cola HBC Austria. actively implementing safety programs. and health by reimbursing employees We aim to fully avoid workplace accidents Management also regularly verifies safety

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In 2019 a total of 13 workplace incidents were recorded. * *Figures for Coca-Cola HBC Austria only

Since 2017 3 vending machines are available at the Edelstal site. Those who need new PPE can access it at all times. within the company and does not tolerate fied and awarded. This also improves risky activities or conditions. Various H&S their development opportunities. Coca-Cola HBC Austria’s health and tools are available for this purpose. These safety management system is cer- are continuously tested and reported on: The Health & Safety training is not only tified in accordance with OHSAS mandatory for new employees and Edel- 18001 (Occupational Health and Saf- In Walk-the-Talk, management and stal employees but must be completed ety Assessment Series). A change superiors go through every area throug- once a year by all employees. In order to to ISO 45001 was made in 2019. hout the course of the year and the adapt the topics to each respective need, following points, among others, are dealt we tailored the Health & Safety training with in an open, mutual exchange with to employees from the warehouses as employees and area managers: perso- well as the Vienna location. In 2019, for We adapt our behavior nal protective equipment, employee the first time, this training was carried for more security. reactions, tools and equipment, safety out online via an internal Coca-Cola HBC measures and workplace environment. app. Employees read the training mate- At Coca-Cola HBC Austria, we aim to rial in their own time and completed the positively change our company culture Toolbox Talks are regular training courses knowledge-based test in the app. Training through the “Behavior Based Safety” that take place at least once a month. is marked as complete once all ques- program (BBS). Adhering to the guide- During these talks, area managers tions have been answered correctly. This lines and improving workplace safety document current safety information and not only ensures participation on behalf should become an independent, autono- educate employees. Employees are also of every employee, but also that every mous act of participation on behalf of all encouraged to immediately report close employee has understood the material. employees. Within the program, trained calls, risky activities, and conditions to employees observe and take note of their superior. These little incidents only We use a “Health & Safety” board to com- their colleagues’ behavior towards safety remain without consequence – such as municate our workplace incidents with during work. The results are discussed injuries or damages to facilities – if they employees, visitors, customers, suppliers during a brief exchange between observer are reported in time. The more cor- and passers-by. This board is clearly and observed, documented in a checklist rective measures we implement based visible at the entrance of the Edelstal site. and subsequently graded. We have imple- on these documented incidents, the mented this program in every area of the safer the plant becomes, and the more Edelstal plant since 2019. An expansion workplace incidents can be avoided. of the BBS program for our commercial area employees is planned for 2020. However, the basic prerequisite for one’s safety and the safety of colleagues is an intensive introductory training before starting an activity and regular, as well as recurrent, education and training. The Operator Development Program (ODP) is a unified and structured approach to teaching employees basic technical know-how. This enables them to use the machines professionally, safely, and with a focus on quality. Trainings parti- ally take place as classroom trainings, but the majority of knowledge is taught on-the-job. After successfully testing their knowledge, employees are certi-

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We focus on driver training our employees receive daily questions for road safety. regarding road safety. In 2019, 283 users were registered to the app and 283 online Our safe driving initiative is intended to trainings were completed. Additionally, reduce the rate of accidents on the road. employees who are on the road daily, such The program aims to reduce the crash as our account managers, receive concise rate (=accidents/million km). Therefore, monthly trainings on current traffic risks all employees who receive a company and the correct behavior in certain situ- vehicle complete a safe driving training. ations. We were able to end 2019 with a In 2019, a total of 27 employees used a crash rate of 2.35. This does not include company vehicle and completed trai- smaller damages caused during parking. nings regarding driver safety and parking. Through our online app for safe driving,

“Every single injury – no matter how small – is one too many. My daily aim is to make sure that my colleagues benefi t from an injury-free workplace – from training our teams to optimizing guidelines.”

Pavol Hajmacher National Health & Safety Manager Coca-Cola HBC Austria

Not only our employees benefit career paths are very versatile and cover from shared experiences. the following areas: sales, marketing, finance, human resources, and ICSC Coca-Cola HBC Austria is one of the (Integrated Competitive Supply Chain). principal initiators of the “Arbeitneh- merschutz in der Brau- und alkoholfreie The foundation of our success is built on Erfrischungsgetränkeindustrie” (“Emplo- our employees’ skills and experiences, yee Protection in the Brewing and Soft their individual success and their zest Drink Industry”) working group. This for life. That is why both of our Cen- association regularly discusses health ter of Excellence (Talent Development and safety topics, whereby all busines- and Leadership & Capabilities) strive ses can regularly benefit from shared to provide individual and needs-based experiences. Our safety expert and the talent programs and training oppor- occupational physician regularly inspect tunities. Every employee has access our safety programs, PPE, and health pro- to internal courses and trainings. Our grams to make sure these stay relevant Leadership & Capabilities Department and adjust to changing circumstances. offers specific training programs in leadership skills. eBoosters – eLearning videos and tools surrounding different topics – are available via our online library Our employees can reach and helo training database. These can their full potential. be easily used via laptop or smartphone Management Trainee). The Supply Chain to improve on knowledge and skills. Department’s Operator Development Our employees are our most valuable Program aims to further the develop- asset. That is why we like to offer them a Additionally, our Commercial Academy ment of our production employees. workplace with development and career offers courses that focus on custo- opportunities - one that motivates them mers and sales. Talent Development to bring out the best in themselves. To offers leadership development pro- accomplish big things, we need people grams that prepare employees for the who can fully utilize their potential. Our next level of leadership (Fast Forward,

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Introducing the new employer

New Coca-Cola HBC Austria employees get to know the company through our “Induction Days.” During this two-day introductory event – two and a half days for new management employees – new colleagues meet the Senior Management Team and the General Manager and are given the opportunity to visit the Edel- stal production site. Representatives from each individual department also introduce their department in detail. Everyone also undergoes a Health & Safety Training on Induction Day.

Management trainees and apprentices take on responsibilities.

Coca-Cola HBC Austria offers talented high-school graduates an exciting insight into daily operations and projects through a two-year Management Trainee Program. This program covers commercial, finance, production, logistics, purchasing, human resources fields and many more. The trainees receive support through speci- alist and personal development trainings as well as a personal mentor who provides additional support during the training period. The concept of job rotation enab- les widespread on-the-job learning and the opportunity for trainees to familiarize themselves with various sub-categories within a department. With this, we aim Feedback forms the basis for • Upward feedback: brief, structu- to train the managers of tomorrow. personal development. red, anonymous feedback from employees to managers In 2019, we advertised and filled four Performance and Talent Management apprenticeship positions for the pro- are ranked highly within Coca-Cola HBC. • Colleague feedback: structured feed- fessions of mechatronics technician, It is every manager’s objective to keep back from one employee to another in brewing and beverage bechnician for an eye on and encourage their emplo- order to promote good cooperation. the Edelstal production site, as well as yees’ development throughout the wholesale merchant and office adminis- entire year. In order to standardize this • Freestyle feedback: simple, brief, spon- trator for our headquarters in Vienna. goal we carry out monthly and quarterly taneous feedback from one emplo- discussions as well as an annual personal yee to another. This feedback is not development process. The basis for our anonymous, can be given proactively entire employee development process and also be proactively requested. and running feedback processes are six so-called leadership standards: Empo- • Project feedback: this can wers, Thinks Customers, Fosters Agi- only be used as a feedback lity, Collaborates, Builds Talent, Drives avenue for project groups. Impact. The development measures are recorded within the Individual Develop- ment Plan (IDP) in our helo system.

This continuous feedback enables us to improve cooperation. Our personal feedback app has also supported us in giving and taking feedback since 2019:

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We attach great importance to sustainable production and products of the highest quality. To ensure this, we consistently innovate, and commit to complying with the strictest environmental, occupational safety and quality standards. Our customers' and consumers' well-being and needs are our top priority.

Our management system Our management guarantees the highest standards. systems: An integrated management system guarantees that our goals are consistently EMAS Eco-Management implemented at the highest standard. and Audit Scheme The system includes quality, food safety, environment, health protection and ISO 14001 international standard occupational safety and is based on the for environmental management classic PDCA cycle (Plan - Do - Check - Act). We review the effectiveness of ISO 9001 international standard these measures annually in an internal for quality management system management review, as well as in internal and external audits. Accredited manage- FSSC 22000 internatio- ment systems are used to do this. Aside nal standard for food saf- from management and on-site quality ety management system assurance, the Sustainability Team is responsible for prioritizing quality, occu- ISO 45001 international standard pational safety and health protection for health and safety at work as well as environmental protection.

Our employees taste Modern spaces for the the difference. best product quality

The 2014 implementation of the “TCCC At the start of 2019, a microbiological Global Sensory Program” in Edelstal set laboratory was completed in Edelstal. a milestone for ensuring and optimi- With a surface area of 300 m2, this labo- zing our product quality. The program ratory is twice as large as the existing trains employees in sensory evalua- facilities. This expansion and moderni- tion in order to recognize, identify and zation allowed us to introduce a labora- analyze off-flavors. Starting with nine tory with the highest possible hygiene panelists in the Quality Department in standards and, consequently, improve 2014, today’s Sensory Team encom- working conditions for our employees. passes 37 trained employees from the These improvements are facilitated by an fields of quality assurance, production automated pallet stacker, which enables and the syrup room. The team works the simple transportation of samples to together daily to ensure product quality the upper floor, as well as new changing - starting with mineral water extrac- rooms before entering the sterile area. In tion and raw material control, to testing addition to the microbiological labora- syrups and ready-to-drink bevera- tory, more offices and meeting rooms ges, as well as compliance with legal were built in a second phase. The existing or internal company requirements. analytics laboratory and storage rooms were also expanded and modernized.

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Consumer well-being

We value the well-being and needs of our customers. That is why we support and implement activities that bring on a positive change: we reduce the sugar content in our drinks, provide transparent nutritional information, are committed to responsible marketing and aim to make positive contributions to Athe Austrian community.

We motivate people to take We offer an even broader – 10% - between 2015 and 2020 alongs- on an active lifestyle. selection of beverages. ide the European soft drink industry. The reduction of sugar by 11% between 2005 The Coca-Cola System aims to motivate More and more people are changing and 2015 already highlighted the fact that and support people in their quest to be their habits and striving for a sustainable reducing sugar is an important issue. active – whether that involves making lifestyle. Personal health and the well- conscious and informed decisions while being of others are moving more into grocery shopping or commitments regar- focus. This means that products with ding social and environmental issues. less sugar are becoming more import- ant. Additionally, consumers expect a large selection as well as clear nutritional https://www.coca-cola-oesterreich.at/ information regarding the ingredients and get-active nutritional values of their food. Coca- Since 2015, we have You can find articles that promote Cola Austria is undertaking numerous reduced the sugar content in the message “Tu was, dann tut measures in order to meet these needs. our soft drinks by 10%. sich was” (“Keep the ball rolling”) in various areas of life in our In addition to carbonated drinks, we also “Coca-Cola ONE” online magazine. offer more and more non-carbonated We are therefore contributing to drinks such as juices, water, and ready- the reduction of Austria’s total to-drink teas. In 2018, we introduced soft drink energy intake, which AdeZ, the first plant-based beverage. The is currently at around 3%. different variations of AdeZ consist of a nutritious mixture on an almond, coconut, or oat base and contain valuable vita- mins and minerals. More than half of the drinks in our product portfolio in Austria are low-calorie or calorie-free. In 2019, we introduced more delicious innova- tions such as Fanta Pink Grapefruit Zero and sugar-free FUZETEA Peach Rose.

Together with the Austrian non-alcoholic soft drink industry, we have pledged to reduce the sugar content in soft drinks by 15% between 2015 and 2025. We already successfully achieved a large part of this

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We provide clear information We do not advertise to children about the nutritional under the age of twelve. content of our products. We understand that parents and teachers We want to give our consumers clear and have a controlling stake in the food simple information regarding nutritional habits and lifestyles of their children. values. We are currently testing a That is why we are actively engaged in color-coded nutritional guide in several the matter. We fully implemented the European countries. These guides are commitments of the Union of European already voluntarily supported in the UK Soft Drinks Association, UNESDA, and Ireland. The new coding system is regarding the EU Platform for Action supposed to provide consumers with on Diet, Physical Activity, and Health. simple, understandable, and useful For us, a part of this includes a taboo on information about the nutritional value advertising in schools. We generally do of products – directly on the front of not sell beverages in elementary schools. the label. This labeling is based on a We only offer drinks without added sugar Europe-wide Reference Intake scheme in new secondary schools, high schools, known to 500 million consumers in the or vocational schools. Our internal EU. The information is color-coded in requirements are therefore stricter than order for consumers to immediately the recommended guideline criteria assess the energy, fat, saturated fat, set forth by the scientific preventive sugar, and salt levels per portion. institute SIPCAN. Every year, the UNESDA assigns independent auditors to ensure This color-coded nutritional labeling that we adhere to all of the criteria. was developed by recognized scientists and nutritionists alongside member Additionally, we do not advertise to states, NGOs, and public stakeholders. children under twelve. This voluntary commitment is set out in our "Responsible Marketing Policy" and applies to all channels (TV, internet, radio, print, etc...) in which 35% of the audience are under the age of twelve. Our media agencies are committed to ensuring this when placing advertisements.

"We welcome all eff orts made by companies to constantly reduce the sugar content in products. Sweeteners are a good option to increase the range of sugar-free alternatives and beverages with less sugar."

Mag. Uta Müller-Carstanjen Press Office Austria Austrian Sweeteners Association

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Our group-wide goals 2025: Strengthen the #YouthEmpowered program: train 1 million young people.

What we do in Austria: #YouthEmpowered Since 2017, we have reached 3,900 young people with our #YouthEmpowered initiative and already exceeded our goal for 2020 (3,500).

We invest in the community

Future generations should also be able to profit from our social and communal commitments. We actively include our employees in our commitments.

We provide new prospects expanded the target audience in 2019. System): 750 jobseekers were able to for young job-seekers. We now lay a greater focus on pros- profit from application checks, application pective apprentices and apprentices photos, career talks, and personal dis- Coca-Cola HBC is an international in intercorporate apprenticeship trai- cussions with company representatives. advocate for the reduction and pre- ning. Additionally, we’ve expanded our vention of youth unemployment, food service and trade industry part- Since 2018, around 3,900 adolescents which is one of the largest social chal- nerships, such as the TQSR group. have received support through vari- lenges in many of the countries we ous programs. We have therefore operate in. Under the Europe-wide During our joint appearance at the 10,000 already exceeded our aim to reach at initiative, #YouthEmpowered, we have Chances Job Day, our on-site team sup- least 3,500 adolescents by 2020. made it our aim to help young peo- ported participants with numerous practi- ple start their professional journey. cal tips. This year, in addition to “10,000 chances,” we supported the apprenti- After the successful launch of #Youth- ceship job fair “VOLLTREFFER” organized Empowered, Coca-Cola HBC Austria by the AMS (Austrian Public Employment

“The beginning of the cooperation between Coca-Cola HBC Austria and the brands managed by the TQSR Group, Burger King® and Rosenberger®, started with a ‘Big Bang’ last year: during our fi rst joint appearance at the 10,000 Chances Job Day, together, we were already able to provide many young people with prospects and hope for their future. Having a reliable partner by your side is extremely important in good times, but even more so in times of crisis”

Dragan Milovanovic COO TQSR Group GmbH

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We help young people learn. We promote joint activity. We believe in inclusion.

Education is an important tool against In 2019, the Coca-Cola CUP took place We want to help promote apprecia- poverty. Children who drop out of school for the 15th time. As part of our ÖFB tion, respect, and recognition for each early or graduate with negative results, partnership, we not only support this individuals’ athletic performance. That barely stand a chance at success in the high-performance sport but also help is why we have been supporting the job market. Caritas learning cafes support young people get enthusiastic about Special Olympics since their foundation children during their studies, homework, soccer and exercise within popular sports. in 1968 and are committed to giving and help them prepare for tests. The Up until now, more than 32,000 play- intellectually disabled athletes the approximately 50 learning cafes in all of ers from over 2,400 soccer clubs have attention they deserve. Thanks to the Austria aim to help children find joy in participated. Since 2015, the federal U16 Coca-Cola Inclusion Run, which is part of learning and have fun together, in order girls participating in the Coca-Cola GIRLS the Vienna City Marathon, 2019 saw us to master challenges at school. These CUP, which is part of the Coca-Cola CUP set a strong symbol for social inclusion learning cafes consequently help children National Finals (2019 in the Soccer Aca- for the third time. Overall, Coca-Cola and keep connected with more successful demy Burgenland in Mattersburg), have the Austrian Lottery donated €15,000 classmates. The Coca-Cola Foundation shown that women’s soccer has come to the Special Olympics Austria. Part- has supported Caritas with this import- a long way. As ambassadors for these ners, colleagues, families, and friends of ant task since 2017 and has reached competitions, the ÖFB stars Manuela Coca-Cola laced their running shoes up over 1,000 young people with this so far. Zinsberger, Laura Feiersinger, and David for a good cause. The event was a full- Projects supported by The Coca-Cola Alaba want to make children and young blown success with over 800 attendees. Foundation are kept completely removed people enthusiastic about soccer. from any form of advertising measures. During the National Finals, we also tested a new competition called “The Game Edi- tion.” With this combined format – e-ga- ming and traditional soccer – ÖFB and Coca-Cola pursue a clear aim: introduce adolescents and young adults, who have only been enthusiastic about e-gaming until now, to active and traditional soccer.

“A sense of connection and peace is extremely important, especially in times in which society is exposed to enormous changes and challenges. We aim to spread appreciation, respect, and acknowledgment.”

Philipp Bodzenta Corporate Communications & Public Affairs Director Coca-Cola GmbH

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Sport (Federal Ministry for Arts, Culture, Civil Service and Sport, BMöDS), Sport Austria (previously Austrian Federal Sports Organization) and Coca-Cola.

For many years now, Coca-Cola Austria has been a partner of the Austrian Home- less World Cup teams. We have not only been providing support through monetary means and in-kind contributions, but we also help communicate the intention behind this extraordinary competition to the outside world. The Homeless World Cup is an international street-soccer competition that supports the reinteg- ration of homeless citizens into the com- munity. The competition is supported by We inspire running enthusiasts. We support integration. the UNO and the UEFA, as well as by the International Network of Street Papers. An active lifestyle, exercising together The “Integrationspreis Sport” (Sports and sport in general, help form bonds and Integration Prize), endorses sports Sport has no language barriers which the inspire. That is why we support different projects that promote the integration of Integration World Cup clearly communi- sports and running events throughout migrants and refugees in Austria and is cates. Every summer, the tournaments in Austria each year. One of the highlights supported by the Österreichischen Inte- Austria see around 1,800 amateur soccer of the year is the Vienna City Marathon grationsfonds (Austrian Integration Fund, players compete in 150 teams, speaking which boasts over 40,000 runners. Coca- ÖIF) in cooperation with the Bundesmi- a total of 50 different native languages. Cola Austria encourages these runners nisterium für Europa, Integration und The World Cup is a sporting competition along their path, motivating them with Äußeres (Federal Ministry for European as well as a friendly collaboration between Römerquelle, Powerade, energizing and International Affairs, BMEIA), the people from different parts of the world. music, and supportive fans. Throughout Ministerium für öffentlichen Dienst und the entire marathon weekend, Coca- Cola is on-site with a broad and innova- tive product portfolio for any occasion. Visitors of the Rathauspark were able to see for themselves how surprisingly versatile Coca-Cola is. Fans were also able to experience how well Coca-Cola pairs with food when they were served freshly made kaiserschmarren and chilled Coca-Cola beverages. In addition to this, in 2019, Römerquelle motivated parti- cipants and supporters to switch from runners to recycling heroes and collect used PET bottles. This drew attention to Römerquelle’s full move to 100% recycled PET bottles in April of 2019.

We are clearly committed 0.33 L glass bottles to the colors of the to greater diversity. rainbow. A total of 10 million bottles with this rainbow label shone a light on Coca-Cola has always supported respect- this highly relevant topic and consumers ful communication. In 2019, the company were given the opportunity to show their sent out numerous signs promoting open support with detachable wristbands. interactions within the community. As a proud partner of Euro Pride Vienna, which was celebrated between June 1st and 16th in Vienna, Coca-Cola changed the labels of their 0.5 L PET bottles and

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In 2019, the Get Active Social Business Award focused on issues pertaining to the environment and recycling, gender equality, and social inclusion. On the occasion of Coca-Cola’s 90th birthday, we awarded a start-up capital of €90,000 in the form of monetary and in-kind contributions. The successful develop- ment of the project was also aided through professional coaching sessions.

In 2019, the prize money was awarded to “everyone codes” (previously known as New Austrian Coding School), a nine- month full-time coding program. With the help of this innovative project, unem- ployed people from every background We are committed to fighting We promote social innovation. receive the opportunity to complete online hate and cyberbullying. meaningful education to enter profes- The Get Active Social Business Award sional employment as fast as possible. Online hate and cyberbullying affect presents a great opportunity for many around one-fifth of Austria’s adolescent young entrepreneurs to make their ideas population. Sprite drew attention to and visions for a better world a reality. this social issue with the “Stay Fresh” campaign. With #loveyouhater, Sprite Since 2007, Coca-Cola Austria and the and national influencers, such as drag daily paper “Der Standard” have been queen Tamara Mascara or pro soccer inviting individuals, groups, and organi- player Viki Schaderbeck encouraged zations from the WU Vienna NPO & SE those affected by harassment and Center of Competence to become socially bullying to stay cool and confront their active and submit their project ideas. haters with humor and self-confidence.

The “Rat auf Draht” helpline was also sup- ported within Sprite’s campaign, as was the social project of the non-profit SFBK. During a four-week workshop, around 40 adolescents affected by cyberbullying learned how to make and use skateboards or longboards. Throughout, the young adults shared their experiences with each other as well as with the supervi- sors, thus developing their self-esteem.

We are committed to a dinner for another!“), Coca-Cola fans were shared experience! able to do their part and donate a total of 5,000 Christmas dinners using codes via Caritas and Coca-Cola are connec- the Coca-Cola app. This enabled Caritas ted through their many years of close to deliver meals and groceries to those in cooperation. In addition to the support need, before and after the holiday season. The Coca-Cola Foundation offers the learning cafes in Austria, through the The charity event held during Coca-Cola Caritas initiative “Ein Funken Wärme” (“A HBC Austria’s company Christmas party Spark of Heat”), the Coca-Cola System was also centered around our partners- has contributed around €80,000 to help hip with Caritas. The sum collected was warm apartments through the cold winter. doubled by management, meaning that we donated a total of €8,000 to Caritas. As part of the Christmas campaign „Ein Coke für Dich, ein Weihnachtsessen für andere!“ („A Coke for you, a Christmas

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 44 | Coca-Cola Austria and the community

We are on a mission to guarantee cipated with a total of 10,558 mem- a world without waste. bers. This provided a significant con- Wir räumen auf: Miteinand!

tribution to a world without waste. Unsere Gemeinde ist Teil Österreichs großer In 2019, Coca-Cola Austria acted as a A community festival worth €10,000 Flurreinigungsaktion, die von Coca-Cola Österreich initiiert ist. Gemeinsam mit starken Partnern machen strong media partner by launching the was raffled off among all participants. wir unsere Gemeinde wieder sauber. campaign “Wir räumen auf: Miteinand!” in Municipality Raiding in Burgenland Austria, together with the Bundesminis- was the happy winner of this prize. Datum: terium für Nachhaltigkeit und Tourismus

(Federal Ministry of Agriculture, Regions However, Coca-Cola is also hands-on. Uhrzeit: and Tourism), the ARA Altstoff Recycling To tie off the initiative, over 50 Coca-

Austria AG, the Österreichischer Gemein- Cola employees collected discarded and Treffpunkt: debund (Austrian Association of Munici- washed-up waste in the Donau-Auen palities), the Österreichischen Städte- National Park. Within a few hours, this bund (Association of Austrian Cities and neighborhood cleanup resulted in the col- Towns), and Regional Medien Austria. The lection of 500 kg of waste, ranging from platform recognizes the commitment and car tires to message bottles. The waste dedication displayed by cities, commu- was carefully separated and recycled. nities and citizens during nation-wide neighborhood cleanups and highlights the Medienpartner importance of correct waste disposal.

The results are positive: in 2019, 325 communities, equating to over 15% of all Austrian municipalities, parti-

“Our community motto is “Liszt and quality of life”, and a clean environment is simply a part of the latter. Of course, we are very happy that our big commitment rewarded our citizens with a community festival. Thank you, to all of those who help and are helping to make sure that Raiding is and stays clean.’’

Markus Landauer, Mayor of the Municipality of Raiding

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the community | 45

We take on regional responsibility.

The concerns and interests of citizens in our source regions – in Edelstal (source, Burgenland), as well as in Prellenkirchen (Lower Austria) – have always been important to us. We treat their direct environment and the resources with respect and take our responsibility as a major employer and economic contributor in the region very seriously. Through forward-thinking and sustainable action we guarantee potential social, ecological and economic security. In Edelstal, in 2018, we supported the community in the establishment of a bee hotel with an adjacent rest stop to allow people to come and observe the bees and relax We support Schladming on their We honor sustainability along one the most popular hiking routes. way to a World Without Waste City. role models.

Thanks to the support of The Coca-Cola Coca-Cola Austria has been a partner of Foundation, which finances sustainable the ÖGUT Environmental Award since projects worldwide, the Styrian tourism 2008. As an independent non-pro- community Schladming has announced fit organization, the award is aimed at their fight against waste. The community, promoting a sustainable approach to which houses 7,000 residents, is a very business and society. The ÖGUT Environ- attractive destination which hosts around mental Award honors role models from 1.8 million overnight stays throughout companies, administration, and civil the year, as well as large events such as society, who are engaged in creating the yearly Nightrace, the Ennstal Classic a sustainable community. We look for and many other concerts and congresses. projects focusing on innovative research The high number of visitors means that and implementation within the following a greater volume of waste is produced. areas: sustainable architecture, outstan- With this initiative, Schladming intends to ding commitment from local authorities tackle waste prevention in every area of and citizens, entrepreneurship aiming life and become a model tourism region. for a waste-free world, and exemplary women's careers in environmental rese- Professional expertise, project manage- arch. Coca-Cola awards the prize money ment, and the execution of measures in the “World Without Waste” category. alongside the community are in the hands of an independent research team con- sisting of the Österreichischen Gesell- schaft für Umwelt und Technik (Austrian Society for Environment and Technology, ÖGUT), Pulswerk GmbH, and AQA GmbH (environmental analysis and sustainability projects). The first step is an analysis of the current situation from which practi- cal measures are then derived. In 2019, we focused on waste prevention options during big events. We are also implemen- ting activities in schools, kindergartens, associations, and tourism companies.

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Our group-wide goals 2025: 100% recyclable packaging: Our resources, 100% of our consumer packaging will be recyclable. packaging and More reusable PET: 35% of all PET used originates from recycled PET waste and/or PET from renewable material. Promoting waste collection: We help collect 75% of our primary packaging.

Coca-Cola HBC Austria believes in a sustainable packaging What we do in Austria: mix and exclusively uses recyclable or reusable packaging that Recyclability is of primary protects our products and meets the needs of our consumers. importance: To date, all materials used for our PET We purchase most of our raw materials from around the region and have bottles and cans are 100% recyclable. long-standing partnerships with renowned Austrian suppliers who provide us Recycling rate on the rise: The with sugar, glass, and PET bottles as well as with other packaging components. recycling rate across our entire portfolio, that is produced in Edelstal, comprises 49%. All of the products from our mineral water brand range, Römerquelle, are filled in 100% rPET bottles..

Together for the recycling economy: In Austria, we rely on strong partnerships to increase the PET bottle collection rate, which is currently at 76%.

Unit 2017 2018 2019 Comment Production beverages bottling plant 1000 liters 491,033.12 502,985.07 465,208.00 Share of reuseable packaging Percent 17.1 16.8 17.3

Use of materials Ingredients Sugar from beets Tons 22,654.66 22,671.34 21,137.54 Reduced consumption Other sweeteners Tons 5,952.12 6,560.88 2,681.66 due to elimination of HFCS-sweetener exports Reduced consumption due to Concentrates and sweeteners Tons 5,109.31 8,293.03 5,307.05 elimination of export volume Carbonated beverages and Tons 5,340.50 5,149.31 4,711.59 auxiliary substance Nitrogenated beverages Tons 77.78 97.73 96.36 and auxiliary substance

Packaging and auxiliary material PET (preforms) Tons 9,975.00 10,591.00 9,576.18 PE (closures) Tons 995.57 919.03 867.89 PE (labels, films) Tons 1,545.39 1,705.96 1,449.92 Glass (bottles) Tons 3,322.87 2,312.01 3,588.78 We use aluminium closures Aluminum (caps) Tons 171.02 182.03 192.34 for Römerquelle reuseable bottles 0.33l and 0.75l We use steel closures for Steel (crowns) Tons 215.70 234.96 226.57 our lemonade reuse- able bottles 0.33l We use paper labels for Paper (labels) Tons 106.54 135.87 134.94 our reuseable bottles Cardboard is used as inter- Cardboard Tons 1,049.87 1,090.02 885.43 mediate layers for pallets Damaged reusable pallets Wood (reusable pallets) Tons - - - are repaired and reused Chemicals Tons 1,151.32 1,120.78 1,121.69

Percentage of material from recycled sources In April 2019. the entire Römerquelle PET- PET (preforms) Percent 32.00 34.00 49.00 portfolio was converted to 100% recycled PET. Glass (bottles) Percent 42.67 48.00 42.00 Aluminum (caps) Percent 65.77 40.00 40.00

Material ratio g/lbp 117.44 121.40 111.73

*Since the mid-1970s already, glass breakage of bottles is collected and passed on to the glass industry. The glass is perfectly homogeneous and can be melted down immediately. That is why it is top-quality raw material. Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 48 | Coca-Cola Austria and the environment

We are committed to a Waste”. By 2030, for every bottle or can hard at work optimizing existing world without waste. introduced to the market another will packaging and finding package-free be collected and added to the recycling alternatives for our products. We are aware that our packaging and process – worldwide. The Coca-Cola its use are at the focus of the current Company has set an ambitious goal of discussion around plastic and plastic a collection rate of 90% by 2025. Some waste. That is why Coca-Cola relies on of our most important goals therefore dialogue and sustainable aims and is exceed the EU guidelines and aims. committed to being a part of the solution. In January 2018, Coca-Cola CEO James As part of the World Without Waste Quincey declared an ambitious global strategy, we want to be leaders strategy during the World Economic in innovation when it comes to Forum in Davos: “World Without packaging. We are therefore constantly

We turn bottles into bottles.

In order to close material cycles, we use a complex process to add high-quality PET regranulate to our new PET bottles. By the end of 2019, our full range of bottles, that are produced in Edelstal, consisted of 49% recycled material.

Römerquelle worked tirelessly to increase the ratio of recycled material in their PET bottles, which was last at 45%. Thanks to continuous development and testing, we were able to set a milestone within the Austrian beverage industry at the start of 2019. Since April, all Römerquelle PET bottles consist of 100% recycled PET. traditional Austrian brand became the of 100% recycled material, we are first in Europe to achieve this. Only three already 10 years ahead of this goal. Although there had previously been Coca-Cola System brands worldwide were individual products that consisted of able to achieve this prior Römerquelle. 100% recycled PET, no one had ever been able to switch to an entire 100% recycled Concerning the ratio of recycled material PET product range before Römerquelle. in new PET bottles, the EU has specified This not only made Römerquelle a a recycling ratio of 25% to be reached pioneer in Austria, but also worldwide by 2025. By 2030 at the latest, the share in the Coca-Cola System, which covers should have reached 30%. Given that over 200 countries. With this step the our Römerquelle PET bottles consist

"In addition to compliance with current European recycling standards, manufacturers and distributors of packaging in particular aim to continuously promote the development of packaging. The 2018 EU Packaging Directive stipulates that both the proportion of reusable packaging that is placed on the market and the reuse of packaging must be increased. With ‘circulate by Reclay’ our customers are well advised and can react quickly to new challenges."

Christian Abl Manager Reclay Group Austria

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Römerquelle We are decreasing the material We help increase the products are bottled in 100% percentage and increasing collection rate. recycled PET bottles the recycling percentage. Together with local New bottles are Our consumers value light and practical partners, such as made from the After that, recycled PET they are sold bottles. The Coca-Cola PET bottle that Altstoff Recycling material to retail and other Coca-Cola HBC Austria uses is one Austria AG (ARA), customers of the lightest bottles on the market Coca-Cola LET BOTTLES and saves packaging material. Since continuously works BECOME BOTTLES – April 2018, an even more compact towards increasing WHAT DOES THIS Römerquelle PET bottle with a shortened the collection and The recycled PET bottles are ACTUALLY MEAN? bottleneck has been on the market. recycling rates. The turned into Consumers enjoy flakes and Römerquelle This bottle is up to 3.3 grams lighter recycling plant PET granulate products per unit. The measures implemented to PET in Müllendorf, up to date have yielded a material founded by Coca-Cola reduction of 27.5% compared to 2010. HBC in cooperation The empty bottles with four other beverage The bottles are separated, are collected - for pressed into blocks, instance via the We vigorously pursued this strategy producers, is a prime example and sent on for yellow recycling bin further processing prior to the EU’s “Single-Use Plastics of the success of these efforts. (SUP) Directive”. In so doing, we have The company has had its best an indirect effect on the EU’s aim to year to date: over 26,300 tons of PET reduce single-use plastic pollution. material was reused to extract valuable secondary raw materials for new PET As is the case with our PET bottles, containers. This corresponds to around recycling percentage and reusability 1.1 billion PET bottles. This represents an play a large role when it comes to all increase of 3% in comparison to 2018. other packagings we use – such as our films or reusable glass bottle cases. The collection of PET bottles is essential in order to feed the recycling process and create new PET bottles.

“With a 76% collection rate for PET bottles, Austria holds an excellent place in international comparison. However, there is still room for improvement. We want to have every single PET bottle back. It is the only way for us to keep extremely valuable polyethylene terephthalate – PET – in the cycle for as long as possible, thus conserving resources for future generations.”

Christian Strasser Manager PET to PET

An efficient collection system is paramount in order to increase the collection rate. That is why in stakeholder dialogue Coca-Cola Austria is also open to the best collection system that will rapidly allow us to attain a 100% collection rate in Austria. This system should be practical for consumers and ensure the availability of high-quality materials.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 50 | Coca-Cola Austria and the environment

We are increasing our share bottles in select grocery stores. Our water products carry the Austrian eco- of reusable packaging. Römerquelle mineral water has been label, guaranteeing environmentally available in glass bottles in the food retail friendly reusable packaging with at least Coca-Cola HBC Austria currently industry for years. Overall, the portion twelve life-cycles. We refill our glass successfully uses reusable glass bottles of reusable bottles – measured based bottles up to 40 times on average. for the majority of our brands in the food on the production volume – is currently service and hospitality sector – from at 17.3%. Our goal in 2020 is to increase Römerquelle to Coca-Cola, Fanta, Sprite, this percentage and the commercial Mezzo-Mix, and Kinley Kräuter Kracherl availability of our reusable products. and FUZETEA to Cappy. Refillable premix When it comes to our reusable glass and postmix containers are available products, we make sure that our water for dispensing systems. Coca-Cola is use is efficient. Various glass bottles also available in 0.33 L reusable glass used for our soft drinks and mineral

Unit 2017 2018 2019 Comment Waste Amount of solid waste Total amount plants Tons 4,001.00 4,820.31 4,577.61 Thermally recoverable waste Tons 321.33 301.28 277.20 Recycleable waste Tons 3,660.00 4,518.35 4,284.32

Hazardous waste These are almost entirely discarded contents of the grease separator Hazardous waste generated plants Tons 19.00 77.97 16.10 and the oil separator. Hazardous waste material or thermal exploitation.

Solid waste ratio plants g/lpb 8.15 9.74 9.84

Our employees are trained 2019, we’ve used online modules to in handling waste. train our employees who work outside of the plant. We use team feedback to We aim to ensure the optimum improve our waste treatment process separation and recycling of waste. Waste while implementing new measures is separated at its place of origin and and optimizing existing ones. Current checked again by our employees at the measures concerning packaging and waste disposal site. All employees in waste can be found on pages 9 -10 of the our Edelstal production center undergo “World Without Waste” progress report. yearly waste handling training. Since

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Our group-wide goals 2025: Less water consumption in water- stressed regions: Decrease water usage by 20% in companies operating in water-stressed regions.

100% water supply security in water-stressed regions: Contribute to securing water supply in all communities affected by water scarcity.

What we do in Austria: Even though Austria is fortunate enough not to be in a water- stressed region, we do everything possible in order to continue decreasing our water consumption Water as a valuable per liter of beverage produced. resource

Water is naturally the main ingredient for our beverage production and provides a necessary basis for all of our activities. We consistently implement new technologies in order to decrease the use of this valuable resource. Only when we advocate for the availability and quality of local water supplies, can we achieve sustainable growth.

The majority of Coca-Cola HBC drinks We use our valuable water sold in Austria are produced locally. The resource responsibly. traditional Römerquelle brand is bott- led directly at the source, in Edelstal. Water is not only essential to our pro- However, we only use valuable water ducts, but also to many production steps, from our springs for mineral water particularly for cleaning. That is why it is products. The product and process relevant to our entire production process. water come from the municipal water When our production site was moved supplier (WLV Nördliches Burgenland). to Edelstal in 2013, water consumption was still at a level of over two liters per Our mineral water is a precious com- bottled liter. This number includes the modity and we do everything we can to bottled product. In 2019, this level was protect it. We conserve this resource as at 1.7 liters. Given the high standard of much as possible and keep in line with efficient water use, this is a good result, the maximum withdrawal quantities but it is not yet the level we want to be at. defined by the authorities, which are based on the results of detailed tests. That is why, in 2019, we undertook further By definition, our mineral water resource improvements in our cleaning process. does not come into contact with shal- We created more efficient cleaning steps low groundwater layers. Groundwater and cleaned and reused water. It’s parti- is therefore left unaffected. This ensu- cularly noteworthy to highlight the fact res that the rights of others, e.g. those that we reintroduce the water used to working in agriculture, are safeguarded. clean our PET bottles, before bottling, back into water treatment. Thanks to this we can save up to 45,000 m2 water every year. We were able to further optimize our water treatment process when it comes to backwashing carbon filters. We are now able to achieve the same cleaning effect in a lower number of backwashes. These now The water take place every 10 days instead of every 7. consumption per liter of beverage produced is 1,7 liters.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 52 | Coca-Cola Austria and the environment

GOOD WATER GOVERNANCE

SUSTAINABLE WATER BALANCE

GOOD WATER QUALITY STATUS

IMPORTANT WATER- RELATED AREAS

We run an award-winning plant. five central themes of this area, even- tually leads to a Best Practice status. SAFE WATER SANITATION AND We invite independent agencies to HYGIENE FOR ALL (WASH)1 certify our responsible water manage- The implementation of this standard 1 Water, Sanitation and Hygiene (WASH) ment, which includes the protec- requires collaborative approaches Fokus der WHO im Rahmen der SDG tion of natural water resources. involving participation from companies and industry, government and commu- In 2014, our production and logistics cen- nities, as well as organizations within ter in Edelstal was one of the first Coca- civil society. We have only strengthe- Cola HBC Group plants to be awarded the ned our stakeholder dialogue through European Water Stewardship (EWS) Gold this. The Gold Certificate we were Certificate. Water Stewardship unites awarded, shows that we are already economic efficiency with ecological and well ahead in the areas mentioned. social sustainability. Unified, context-ba- sed standards ensure that we can be as transparent as possible in our efforts.

In 2019, we replaced the EWS standard with the renowned, globally recog- nized Alliance for Water-Stewards- hip-Standard (AWS). This encompasses a five-step framework, which, when applied to the challenges faced in the

Unit 2017 2018 2019 Comment Water Total water used 1000 liters 844,923.00 842,886.00 791,199.00 By removing natural mineral water from our wells, we Spring affected by water withdrawal - - - do not adversely affect the rights of others or protected areas in a negative way.

We only take into account measures, that go beyond Total recycling and reuse of the general state-of- 1000 liters 60,916.00 36,441.00 45,218.00 the art of technology. water in bottling plant Therefore, the value 2017 is higher than 2019.

Percentage recycled/reused Percent 7.21 4.32 5.72 water in bottling plants

Water ratio plants l/lpb 1.72 1.68 1.70

Effluents Wastewater discharge Quantity of waste water discharged to municipality owned 1000 liters 415,471.00 382,494.00 341,172.00 wastewater treatment plants The AWS certification confirms that there is Aff ected water protection areas - - - no negative impact on protected areas through the bottling plant. Spills of chemicals, oils, fuels - - -

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Our group-wide goals 2025: Lower emissions in our plants: We would like to reduce our direct CO₂ emissions by 30% in comparison to 2010.

Lower emissions at points of sale: 50% of our coolers will be energy efficient.

More renewable energies: 50% of the energy used in our plants should come from renewable and clean sources.

What we do in Austria: Lower emissions in our operations: Since 2010, we have reduced our direct CO₂ emissions by 52%. Climate protection Lower emissions at points of sale: 39% of our coolers are energy efficient EMD or Icoolers. and energy More renewable energy: 54% of the total energy (electricity and gas) used in our production site We actively work to decrease our ecological footprint in production, comes from clean and renewable transportation, on-site, and when it comes to our coolers. sources. 100% of the power supply is from renewable sources.

We also want to reduce our CO₂ generate 100% of our electricity from footprint across all levels. renewable energy, we are still on the lookout for more sustainable alterna- Our efforts are part of the group-wide tives when it comes to natural gas. We responsibilities that Coca-Cola HBC set already exceeded the 2008-2017 goals itself: by 2020 we will have reduced our to improve the environmental impact of direct CO₂ emissions (or CO₂ equiva- beverage packaging. That is why, for the lent, in line with the Greenhouse Gas beverage industry’s 2018-2030 sus- Protocol Corporate and Reporting tainability agenda, we have committed Standard) by 50%, compared to 2010. to reducing our CO₂ emissions (or, CO₂ equivalents) by a further 10% in com- We have already achieved this goal. parison to the starting point of 2017. The percentage of renewable energies used in the overall energy consumption (incl. natural gas) of our bottling plant Goal achieved: In comparison was 54% in 2018 and 2019. While we to 2010, when we started introducing internal CO₂ goals, we reduced our CO₂ emissions beyond our internal targets Coca-Cola HBC’s CO₂ emissions are broken down by 52%. along the value chain as follows (corporate data):

Ingredients Packaging Manufacturing Distribution Refrigeration

Indirect (Scope 3): Indirect (Scope 3): Direct (Scope 1): Direct (Scope 1): Direct (Scope 1): Emissions from Emissions from all All energy sources All fuel types we Refrigerant ingredients (sugar, types of packaging (gas) in plants, use in our own gas leaks from sweetener, materials (primary, warehouses, etc. fleet our coolers carbonic acid) secondary etc.) Indirect (Scope 2): Indirect (Scope 3): Electricity (in Electricity for our Austria from 100% coolers in retail renewable energy and therefore emission-neutral)

10 % 32 % 12 % 7 % 39 %

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 54 | Coca-Cola Austria and the environment

Unit 2017 2018 2019 Comment Emissions Direct greenhouse gas emissions Tons CO₂ 8,584.79 8,562.51 7,759.00 from operations (Scope 1) Emission CO₂ emission from thermal Tons CO₂ 4,105.36 4,302.87 3,914.58 energy bottling plant Emission Heating is integrated in the CO₂ emission from thermal Tons CO₂ operating costs at the new 4.56 125.00 125.00 office or other locations. energy remote properties Emission Starting with 2018, a per capita consumption is used. CO₂ emission from fuels used Tons CO₂ 2,037.13 1,893.26 1,707.67 in company vehicles Emission CO₂ emission from CO₂ in products Tons CO₂ 2,188.07 2,022.18 1,821.01 (losses) Emission CO₂ emission from coolers in retail Tons CO₂ 249.68 219.20 191.49 (losses) Emission Indirect greenhouse gas Tons CO₂ emissions through company 0.00 0.00 0.00 100% renewable energies Emission without CO₂ emissions electricity use (Scope 2) Other relevant greenhouse Tons CO₂ 63,407.53 74,252.92 59,083.59 gas emissions (Scope 3) Emission CO₂ emission from haulage Tons CO₂ 4,494.70 4,470.01 4,139.67 firms (Scope 3) Emission CO₂ emission from sugar Tons CO₂ 14,303.39 24,167.25 19,612.19 beets and sweeteners Emission CO₂ emission from the production Tons CO₂ 688.80 342.56 New since 2018 of fruit juice concentrates Emission Tons CO₂ CO₂ emission from CO₂ in products 3,074.65 3,127.13 2,890.59 Emission Tons CO₂ CO₂ emission from packaging materials 28,704.53 29,642.29 20,140.85 Emission CO₂ emission from coolers Tons CO₂ 12,830.25 12,157.44 11,957.74 in retail (electricity) Emission

We are mindful of systems. Measures with medium-term our energy figures. This is thanks to a energy efficiency. positive effects on our energy and water series of measures implemented in 2019. consumption, such as the new glass line In order to achieve our ambitious energy and the new highspeed PET line for mine- This includes the exchange of individual and water savings goals, we invest in ral water products, only yielded signifi- high- and low-pressure compressors year-round projects that improve our cantly reduced consumption results once (saving 140 MWh/year), exchanging water short-term and medium-term use. This they came under normal operation (when boilers (saving 675 MWh), and further year, we were able to save up to 400 parallel production using both old and measures which yielded another 110 MWh per year of compressed air, which new installations was stopped) in 2017. MWh in energy savings (source: Energy is a very energy-intensive resource. audit report pursuant to EEffG 2019). This is thanks to the improved control High production on the lines has a posi- of our high- and low-pressure compres- tive effect on our per-bottle production sors, as well as a reduced base high and energy consumption, or rather our energy low-pressure setting. These two changes indicators. Energy and water-heavy were achieved through several measu- cleaning processes have to be carried res implemented in 2017 and 2018. out regularly and are not based on the production volume. Although our pro- Regular air pressure system tests help us duction volume decreased in comparison avoid losing more energy throughout our to 2018, we were able to slightly improve

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We harness the power of the sun. electricity generation. This represents a total of 400 mid-range cars with a Renewable energy sources are the future mileage of 15,000 kilometers per year. of energy production. Coca-Cola HBC Austria aims to harness the power of the We are proud of the fact that all sun more and has installed the largest Coca-Cola HBC products are genera- photovoltaic system in Burgenland on ted with the help of green electricity the roof of the Edelstal production and from renewable energy sources. This logistics site. The photovoltaic system was confirmed by the certificate of our has an almost three-megawatt peak energy supplier VERBUND in spring 2019. (MWp) capacity. The system was built by Selina Photovoltaic GmbH in cooperation In cooperation with our suppliers, we are Our Edelstal plant with SOL Photovoltaic Capital GmbH making our coolers more energy efficient. is supplied with 100% and is also run by these companies. Thanks to the new line of products in use green energy. since 2015, depending on the model, we This helps us save The 2.86 MWp plant has over 9,200 PV are able to reduce our energy consump- modules and generates 2,924 GWh of tion between 50% and 66% in compa- 4,000 tons electricity yearly. This energy is fed into rison to the previous years. We have of CO₂ emissions each year. the local power supply. This figure repre- almost fully replaced chlorofluorocarbons sents the annual energy consumption for (CFCs) and new cooling systems almost around 600 single-family households with exclusively use hydrocarbons or CO₂. four members. The photovoltaic system saves around 725 tons of CO₂ per year, The new generation of compared to conventional methods of “Icoolers” uses a cooling system without global warming potential and is 57% more energy efficient.

“Based on the current demand for electricity, we believe that all of the energy generated by the photovoltaic system is used in production. The photovoltaic system therefore covers around 12% of the plant’s annual electricity use.”

Mag. Egmont Fröhlich, Managing Partner of Selina Photovoltaic.

Unit 2017 2018 2019 Comment Energy Electricity Electricity bottling plant Gigajoules 93,637.26 101,476.64 92,014.27

Percentage of renewable energies Electricity labeling VERBUND Sales GmbH lt. §78 subsection 1 and 2 Hydropower Percent 63.13 100.00 100.00 ElWOG 2010 and Electricity Labeling VO 2011 Jan 1st - Dec 31st, 2018 Wind and solar energy Percent 14.45 Biomass Percent 12.68 Biogas Percent 9.69 Other renewable sources Percent 0.04 TOTAL Percent 100.00 100.00 100.00

Natural Gas Natural gas bottling plant Gigajoules 81,229.90 85,137.88 77,455.05 Share of renewable Percent 53.55 54.38 54.29 energy used in plants Energy ratio plants MJ/lpb 0.36 0.37 0.36

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We use eco-friendly cars using electric, hybrid, natural gas, traffic (= transporting goods with at transportation. and hydrogen energy and a mobility least two different modes of transport), app. Over the course of two months, we we use the same container for both the Given that we outsource our entire truck evaluated the vehicles’ CO₂ emissions, roads and trains. In comparison to road transportation to logistics companies, we applicability, and overall operating costs. transportation, this helps us cut fuel are unable to directly record CO₂ emitted Based on this, we created a roadmap for consumption and sulfur dioxide by half. during transportation. However, we are future fleet management, which includes This saved us 484 tons of CO₂ in 2019. committed to using direct routes of trans- the integration of natural gas-powered portation within our own company and vehicles or carsharing. Additionally, in Our offices in the Wienerberg are not with our partners. We also contractually 2019, 101 cars in our fleet were adapted equipped with parking lots on com- promote the use of environmentally fri- with new and more fuel-efficient engines. pany ground. In order to provide an endly trucks. Creating our bottles on-site incentive for employees to use eco-fri- helps us efficiently transport our materi- We try to reduce the number of busi- endly transportation when joining the als in an environmentally friendly manner, ness trips by pushing for the use of company, they have the option to take from preform manufacturer to filling. communication tools such as video or advantage of a free yearly pass for conference calls. Direct transportation Vienna public transport. Those who When it comes to purchasing preforms between Edelstal and Vienna became travel by car receive financial sup- and our packaging material, we make more economical and ecological due to port when renting a parking space. sure to use the shortest possible routes the “Green Logistics” shuttle concept. by mainly relying on local suppliers. Special lightweight vehicles are loaded and dispatched in advance, only needing Thanks to our special trainings which to be attached to or detached from the teach environmentally friendly driving, truck. Thanks to the short turnaround our drivers are able to contribute to times, we are able to increase the number the reduction of CO₂ emissions. The of trips per vehicle and day, while reducing Safe and Eco-Driving program, which fuel consumption and CO₂ emissions. we developed, teaches drivers all about techniques such as optimal speed and We predominantly work with logistics gear timings for our trucks and cars. companies that offer environmentally friendly solutions such as transportation In 2019, with an eye toward future by rail. When transporting our products mobility, we tested seven-passenger to Tirol and Vorarlberg via intermodal

Unit 2017 2018 2019 Comment Transport Number of delivery/haulage vehicles Number 27 27 29 Number of sales and Number 333 308 301 management vehicles Fuel consumption 1000 liters 761.15 707.39 638.05 own fleet (diesel) liters/100 Average fuel consumption 7.12 7.13 7.03 km Mileage own fleet 1000 km 10,697.73 9,925.24 9,081.15 Mileage 3rd party fleet 1000 km 11,001.27 10,626.99 9,748.14

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the environment | 57 Environmental Program 2020

Area Dimensions Topic Measure Time frame Responsible

All Resource Reduce energy Using energy efficiency increasing measures to reduce energy consumption Q1-Q4 National Environment operations consumption consumption per liter of to 0.36 MJ/lbp despite the installation of a new production line. Water Manager, Plant Manager Edelstal energy beverage generated conservation also improves energy efficiency.

All operations Resource Replace water boilers Replace water boilers, optimize heating system. Expected future savings of Q4 Project Engineering Manager Edelstal consumption approx. 2,000 mWh (10% total gas consumption) energy/gas

All Resource Reduce energy Reduce water consumption from 1.70 to 1.68 l/lbp through water efficiency Q1-Q4 National Environment operations consumption consumption per liter of increasing measures Manager, Plant Manager Edelstal water beverage generated

Production Resource Cleaning-in-Place (CiP) Revision of the CiP matrix with regard to saving and reduction of cleaning steps Q2 Plant QSE Manager consumption to the evaluated minimum level; expected savings potential of approx. 6,500 m³ energy, water fresh water/year in the future

Production Resource Crate washer Reduction of freshwater need by recycling water from the bottle washing Q1 Project Engineering Manager consumption water-recycling machine. Expected savings potential of approx. 3.000 m³ freshwater/year energy, water

All operations Invest in the Water Stewardship Alliance for Water Stewardship- re-certification; Gold Standard Q4 National Environment Edelstal community certification Manager

CCHBC Waste production Reduce waste production Reduce waste production from 9.84 to 9.70 g/lbp Q1-Q4 National Environment Austria per liter of beverage Manager, Plant Manager overall generated

CCHBC Resource Environmental week Focus on waste separation and recycling in the office Q2 National Environment Austria overall consumption Aim: reduce single-use packaging for coffee and lunch. Cooperation with canteen Manager energy, water operators waste production

All operations Resource Near Loss- program: Report optimization possibilities, verify and, if necessary, implement via various ongoing National Environment Edelstal consumption Bottom-up initiative to channels. Target: min. 84 solved Near Losses Manager energy, water identify optimization waste production needs

CCHBC Resource Reduce use of resources. Obligatory yearly training. In-depth training as required. Aim: train at least 90% ongoing National Environment Austria overall consumption, Reduce waste production. of employees Manager waste production Increase recycling percentage. Optimize energy and water use.

CCHBC Packaging, “Wir räumen auf: Promotion of neighborhood cleanup campaigns in partnership with the Austrian Q1-Q2 Public Affairs & Austria overall investment in the Miteinand!” Association of Municipalities/Austrian Association of Cities and Towns, Federal Communication Manager community Ministry for Agriculture, Regions and Tourism, ARA. The initiative was supposed to be continued in 2020. Almost 100 municipalities had registered their participation by mid-March. Due to the corona crisis and the associated measures (ban on events and lockdown restrictions), the campaign had to be cancelled at short notice this year. It has been rescheduled for spring 2021.

Summary of the 2019 information about our usage and helps Conversely, our colleagues were able sustainability program us identify energy savings potentials. to get through to us with their sus- tainability optimization ideas thanks In 2019, we strongly pursued our ambiti- There is still room for improvement to “Near Losses” reports. Instead ous sustainability goals. We already pro- when it comes to water usage: in 2019, of the targeted 60 reports, over 100 vided in-depth coverage of some of the we were unable to achieve a reduc- reports were made. These brought measures we planned – such as our Sus- tion to 1.63 liters of water use per liter about many improvements. tainability Supplier Day or our neighbor- of beverage produced. Although the hood cleanup initiative “Wir räumen auf: optimization projects we had planned Miteinand!” – in the previous chapters. were implemented on time, the decrease in our export-production volume had We were unable to achieve our self-impo- a negative impact. This is because the sed energy usage benchmark of 0.35 MJ cleaning process remains unchanged per liter of beverage produced; however, regardless of a lower production volume. we are on the right track with the current value of 0.36 MJ. We were able to optimize We were able to plan and implement all the low and high-pressure compressors: waste avoidance projects in our offices. the exchange of individual compressors Disposable coffee mugs – formerly yields savings of 140 mWh/year, mea- used in coffee vending machines – were ning we have achieved our goals. Since removed. Additionally, we trained 90% 2019, the expansion of the metering and of our employees on the issue and were monitoring system provides detailed thus able to help raise awareness.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 58 | Coca-Cola Austria and the environment

Our environmental key figures at a glance Most of our efforts in the environmental field can also be seen in the figures. The provided data only refer to Coca-Cola HBC. The data is annually transmitted within the group and is used to create the Coca-Cola HBC Annual Integrated Report. They are derived from inventory and meter readings. The environmental key figures are verified several times by internal and external audits. Here are all environmental figures for our bottling plant in Edelstal at a glance.

Unit 2017 2018 2019 Comment Production beverages bottling plant 1000 liters 491,033.12 502,985.07 465,208.00 Share of reuseable packaging Percent 17.1 16.8 17.3

Use of materials Ingredients Sugar from beets Tons 22,654.66 22,671.34 21,137.54 Reduced consumption Other sweeteners Tons 5,952.12 6,560.88 2,681.66 due to elimination of HFCS-sweetener exports Reduced consumption due to Concentrates and sweeteners Tons 5,109.31 8,293.03 5,307.05 elimination of export volume Carbonated beverages and Tons 5,340.50 5,149.31 4,711.59 auxiliary substance Nitrogenated beverages Tons 77.78 97.73 96.36 and auxiliary substance

Packaging and auxiliary material PET (preforms) Tons 9,975.00 10,591.00 9,576.18 PE (closures) Tons 995.57 919.03 867.89 PE (labels, films) Tons 1,545.39 1,705.96 1,449.92 Glass (bottles) Tons 3,322.87 2,312.01 3,588.78 We use aluminium closures Aluminum (caps) Tons 171.02 182.03 192.34 for Römerquelle reuseable bottles 0.33l and 0.75l We use steel closures for Steel (crowns) Tons 215.70 234.96 226.57 our lemonade reuse- able bottles 0.33l We use paper labels for Paper (labels) Tons 106.54 135.87 134.94 our reuseable bottles Cardboard is used as inter- Cardboard Tons 1,049.87 1,090.02 885.43 mediate layers for pallets Damaged reusable pallets Wood (reusable pallets) Tons - - - are repaired and reused Chemicals Tons 1,151.32 1,120.78 1,121.69

Percentage of material from recycled sources In April 2019. the entire Römerquelle PET- PET (preforms) Percent 32.00 34.00 49.00 portfolio was converted to 100% recycled PET. Glass (bottles) Percent 42.67 48.00 42.00 Aluminum (caps) Percent 65.77 40.00 40.00

Material ratio g/lbp 117.44 121.40 111.73

Energy Electricity Electricity bottling plant Gigajoules 93,637.26 101,476.64 92,014.27

Percentage of renewable energies Electricity labeling VERBUND Sales GmbH lt. §78 subsection 1 and 2 Hydropower Percent 63.13 100.00 100.00 ElWOG 2010 and Electricity Labeling VO 2011 Jan 1st - Dec 31st, 2018 Wind and solar energy Percent 14.45 Biomass Percent 12.68 Biogas Percent 9.69 Other renewable sources Percent 0.04 TOTAL Percent 100.00 100.00 100.00

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the environment | 59

Unit 2017 2018 2019 Comment Natural Gas Natural gas bottling plant Gigajoules 81,229.90 85,137.88 77,455.05 Share of renewable Percent 53.55 54.38 54.29 energy used in plants Energy ratio plants MJ/lpb 0.36 0.37 0.36

Water Total water used 1000 liters 844,923.00 842,886.00 791,199.00 By removing natural mineral water from our wells, we Spring affected by water withdrawal - - - do not adversely affect the rights of others or protected areas in a negative way.

We only take into account measures, that go beyond Total recycling and reuse of the general state-of- 1000 liters 60,916.00 36,441.00 45,218.00 the art of technology. water in bottling plant Therefore, the value 2017 is higher than 2019.

Percentage recycled/reused Percent 7.21 4.32 5.72 water in bottling plants

Water ratio plants l/lpb 1.72 1.68 1.70

Effluents Wastewater discharge Quantity of waste water discharged to municipality owned 1000 liters 415,471.00 382,494.00 341,172.00 wastewater treatment plants The AWS certification confirms that there is Affected water protection areas - - - no negative impact on protected areas through the bottling plant. Spills of chemicals, oils, fuels - - -

Emissions Direct greenhouse gas emissions Tons CO₂ 8,584.79 8,562.51 7,759.00 from operations (Scope 1) Emission CO₂ emission from thermal Tons CO₂ 4,105.36 4,302.87 3,914.58 energy bottling plant Emission Heating is integrated in the CO₂ emission from thermal Tons CO₂ operating costs at the new 4.56 125.00 125.00 office or other locations. energy remote properties Emission Starting with 2018, a per capita consumption is used. CO₂ emission from fuels used Tons CO₂ 2,037.13 1,893.26 1,707.67 in company vehicles Emission CO₂ emission from CO₂ in products Tons CO₂ 2,188.07 2,022.18 1,821.01 (losses) Emission CO₂ emission from coolers in retail Tons CO₂ 249.68 219.20 191.49 (losses) Emission Indirect greenhouse gas Tons CO₂ emissions through company 0.00 0.00 0.00 100% renewable energies Emission without CO₂ emissions electricity use (Scope 2) Other relevant greenhouse Tons CO₂ 63,407.53 74,252.92 59,083.59 gas emissions (Scope 3) Emission CO₂ emission from haulage Tons CO₂ 4,494.70 4,470.01 4,139.67 firms (Scope 3) Emission CO₂ emission from sugar Tons CO₂ 14,303.39 24,167.25 19,612.19 beets and sweeteners Emission CO₂ emission from the production Tons CO₂ 688.80 342.56 New since 2018 of fruit juice concentrates Emission Tons CO₂ CO₂ emission from CO₂ in products 3,074.65 3,127.13 2,890.59 Emission Tons CO₂ CO₂ emission from packaging materials 28,704.53 29,642.29 20,140.85 Emission CO₂ emission from coolers Tons CO₂ 12,830.25 12,157.44 11,957.74 in retail (electricity) Emission

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 60 | Coca-Cola Austria and the environment

Unit 2017 2018 2019 Comment Waste Amount of solid waste Total amount plants Tons 4,001.00 4,820.31 4,577.61 Thermally ercoverable waste Tons 321.33 301.28 277.20 Recycleable waste Tons 3,660.00 4,518.35 4,284.32

Hazardous waste These are almost entirely discarded contents of the grease separator Hazardous waste generated plants Tons 19.00 77.97 16.10 and the oil separator. Hazardous waste material or thermal exploitation.

Solid waste ratio plants g/lpb 8.15 9.74 9.84

Transport Number of delivery/haulage vehicles Number 27 27 29 Number of sales and Number 333 308 301 management vehicles Fuel consumption 1000 liters 761.15 707.39 638.05 own fleet (diesel) liters/100 Average fuel consumption 7.12 7.13 7.03 km Mileage own fleet 1000 km 10,697.73 9,925.24 9,081.15 Mileage 3rd party fleet 1000 km 11,001.27 10,626.99 9,748.14

Core indicators Unit 2017 2018 2019 Energy Energy ratio plant MJ/lpb 0.36 0.37 0.36 Percentage of renewable energies Percent 54.68 53.55 54.38 Tons CO₂ Total emissisons (Scope 1 and 2) 8,584.79 8,562.51 7,759.00 Emission

Materials Ingredients g/lpb 79.70 85.04 72.94 Packaging g/lpb 35.40 34.14 36.38 Auxiliary materials g/lpb 2.34 2.23 2.41 Total material ratio g/lbp 117.44 121.40 111.73

Water Water ratio plant l/lpb 1.72 1.68 1.70

Waste Solid waste ratio plant g/lpb 8.15 9.74 9.84 Percentage of recycled solid waste Percent 91.48 93.74 93.59 Percentage of hazardous waste Percent 0.47 1.62 0.35

Total land consumption/ biodiversity Area of production premises m² 355,160.00 355,160.00 355,160.00 Hard surface area m² 137,353.00 139,081.00 139,081.00 Subnatural area m² 217,807.00 216,079.00 216,079.00

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the environment | 61 ABC analysis according to EMAS regulations Assessment scheme A B C Framework conditions Legislation Does not comply with legis- Does not comply with legislation in Complies with legislation, com- lation, does not comply with some points, does not comply with plies with internal requirements, internal requirements, thresh- internal requirements, between no stricter legislation foreseeable old values exceeded 70% and 100% of threshold, stricter legislation foreseeable Public High public pressure, high Low public pressure, low No public pressure, no complaints number of complaints number of complaints Local aspects and neigh- Significant emissions with an impact Noticeable emissions with an impact Low emissions with an impact on borhood protection on an ecologically sensitive region on an ecologically sensitive region an ecologically sensitive region (protected area) or residential area (protected area) or residential area (protected area) or residential area Direct Waste Large amounts of hazardous waste Small amounts of hazardous Small amounts of hazardous and and household-like commercial waste, medium-sized amounts of household-like commercial waste, waste, rapidly-growing waste/lbp, household-like commercial waste, stagnating to decreasing waste/lbp, no waste separation possible slightly increasing to stagnating almost no incorrect waste disposal waste/lbp, waste separation, wrong waste disposal is corrected Emissions into the air Significant emissions with impact Noticeable emissions with impact on No emissions with impact on green- on greenhouse effect, destruction greenhouse effect, destruction of house effect, destruction of the of the ozone layer, other environ- the ozone layer, other environmental ozone layer, other environmental mental topics (summer smog, acid topics (summer smog, acid rain, etc.) topics (summer smog, acid rain, etc.) rain, etc.) Environmental toxin or harmful to health, carcinogenic Emissions into the soil Contaminated soil, no decon- Contaminated soil, decontam- No contaminated soil, decon- tamination plan, strong threat ination plan, little threat to tamination plan, no threat to to the soil or to groundwater the soil or to groundwater the soil or to groundwater Water consumption Rapidly increasing water Slightly increasing to stagnat- Stagnating to decreasing consumption/lbp ing water consumption/lbp water consumption/lbp

Sewage Significant emissions with impact Noticeable emissions with impact No emissions with impact on: on: Water pollution (BOD, COD, on: Water pollution (BOD, COD, Water pollution (BOD, COD, P, P, N, etc.), other environmentally P, N, etc.), other environmentally N, etc. ), other environmentally relevant pollution such as oil. relevant pollution such as oil. relevant pollution such as oil. Noise Exceeds environmental Noise pollution for the envi- Noise pollution under 70% noise pollution threshold ronment between 70 and of threshold values 100% of threshold values Odor Significant odor pollu- Noticeable odor pollu- No odor pollution for tion for the environment, tion for the environment the environment exceeds threshold values Resource consumption Large amounts of non-renewable Large amounts of non-renewable Use of renewable and recyclable and non-recyclable resources and non-recyclable resources, small resources, only small amounts amounts of renewable resources of non-renewable resources Energy consumption Use of non-renewable ener- Use of renewable and non-renew- Efficient use of renewable ener- gies, rapidly increasing able energies, slightly increasing to gies, stagnating to decreasing energy consumption/lbp stagnating energy consumption/lbp, energy consumption/lbp, energy no energy metering and monitoring metering and monitoring Environmental risks Materials with the following label are Materials with the following labeling No hazardous substances are released into the environment during are released into the environment released into the environment normal use: T (toxic), T+ (highly during normal use: C (corrosive), Xi without treatment. There is no toxic), E (explosive), N (dangerous (irritant), Xn (harmful), F (slightly danger for human beings and the for the environment) water hazard flammable), F+ (extremely flam- environment in case of incidents class 3; all incidents with high risk for mable); water hazard class 1-2, all human beings and the environment incidents with low risk for human beings and the environment Indirect Procurement, award Urgent need for action Medium need for action Low need for action of contract Transport, traffic Urgent need for action Medium need for action Low need for action End consumer Urgent need for action Medium need for action Low need for action

Abbreviations: BOD biochemical oxygen demand | COD chemical oxygen demand | P phosphorus | N nitrogen

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 62 | Coca-Cola Austria and the environment

Assessment of environmental impacts

2017 2018 2019 Framework conditions Legislation B B B Public B B B Local aspects (environmental impact) C C C Direct Waste B B B Emissions into the air C C C Emissions into the soil C C C Water consumption B B B Sewage B B B Noise B B B Odor C C C Resource consumption A A B Energy consumption B B B Environmental risks B B B Indirect Procurement, award of contract C C C Transport, traffic B B B End consumer C C C

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Coca-Cola Austria and the environment | 63

Direct and indirect environmental Waste: The reduction of our gener- Energy consumption: Reducing our aspects according to ated waste is our goal. The amount energy consumption is our plant’s first EMAS regulations of residual waste, in particular, must priority. As a basic measure, we are going be reduced. Training sessions aim to to implement a metering and monitor- As part of a process of constant avoid wrong waste disposal. Recycla- ing system in the course of the year. improvement, we focus on the reduc- ble materials are consistently recy- tion of our environmental impacts. cled. PET bottles that are produced in Environmental risks: Suitable work- They include our direct and indirect the plant are pressed and transported ing equipment as well as safe han- environmental impacts which occur to the PET to PET recycling plant. dling of working materials – which are in our fields of activity. Thanks to the taught in trainings – minimize the risk assessment, we can create a priority Emissions into the air: Our energy of incidents that may cause damage. list of topics which are included in the sources are gas and electricity. Gas improvement process with priority. The burns cleaner compared to other fossil As the assessment of indirect envi- assessment of environmental impacts fuels. The electricity we use comes ronmental impacts is very difficult is conducted with an ABC analysis. from 100% renewable energies. – they are not entirely in our scope of action and external data are not eas- In this assessment scheme, our environ- Emissions into the soil: We use ily available – we rely on an assess- mental impacts are evaluated based on our sources in a sustainable way. ment of the need for action. fixed criteria and rated A, B or C. Aspects Protecting them against pollu- with a big impact on the environment tion is a top priority and an integral Procurement, award of contract: We try are assessed with an A, medium impacts part in all our areas of activity. to give preference to local suppliers. We with a B and aspects with low environ- contractually ensure that they comply mental impacts are assessed with a C. Water consumption: We continuously with all environmentally relevant legal work to reduce our water consump- requirements. When it comes to internal Legislation: Supported by an external tion and systematically reuse water. assessment of suppliers, we also consider consulting company who is in charge of the presence of certified quality and our legal register, we make sure that we Sewage: In order to prevent contam- environmental management systems. act in conformity with the law in all fields. ination, all areas using water-pol- luting substances are sealed. The Transport, traffic: Transport is out- Environmentally relevant legal require- surface water of the exterior area is sourced to freight companies. We ments and their compliance are reg- diverted into detention basins via an contractually ensure that they use ularly assessed. The most important oil separator and ground filters. trucks with a minimal environmental requirements that concern direct and impact. Still, it’s very important to us indirect environmental aspects include Noise: Noise pollution is created mainly that our freight company partners show AWG 2002, WRG 1959, AAEV and AEVs due to truck transport. Several meas- constant improvements in this field. as well as the Indirekteinleiterverord- ures contribute to sustainably reduce nung (indirect discharger regulation), noise pollution for the community of End consumers: In order to raise our BLRG, Chemikaliengesetz (chemicals act) Edelstal. The truck routes to and from consumers’ awareness for the ecofriendly 1996, Verpackungsverordnung (pack- the plant have been relocated to outside collection of packaging, we have already aging regulation) 2014, UIG and EEffG. of the village area. The new buildings are conducted initiatives in the past. We also arranged in a way that they protect most use the recycling symbol on our bottles Public: Coca-Cola HBC Austria main- of the village from noise emissions. in order to refer to correct disposal. tains very good relations with the community of Edelstal and its res- Odor: There is no odor pollution. idents. Thanks to this good basis, However, we would like to keep this problems are addressed immediately aspect in mind as it’s essential to and we can prevent complaints. the community’s quality of life.

Local aspects (environmental Resource consumption: The reduction impact): Our systematic environmen- of use of resources in packaging is a tal protection ensures that neither top priority for us. Thanks to constant the neighborhood nor the region are weight reductions and an increased share exposed to harmful environmental of recycled materials, we constantly pollution. After all, the sources nearby reduce the consumption of resources. are our greatest treasure, too.

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH GRI Index GRI Index | 65 GRI Standards - Core option The Sustainability Report of Aus- manufacturers (food processing). This key topics assessed. Each topic in the tria’s Coca-Cola System was created report was externally validated. The GRI Index relates to the correspond- in accordance with the standards certificate can be found on page 68. ing topic identified. The updated 2018 of the Global Reporting Initiative standards were used for the topics of (GRI Standards: Core option). The selection of GRI topics to be “water and sewage” (303) as well as “work reported is based on the results of the safety and health protection” (403). Furthermore, it fulfills the sector-spe- materiality process (see page 19-20). cific additional information for all food These results were assigned to the 12

General standards (GRI 102)

Content according to GRI Reference to 102-49 Change in reporting 3 Code Standards Core page in report 102-50 Reporting period 3 Organizational profile 102-51 Publication of the previous report 3 (2019) 102-1 Name of organization 13 102-52 Reporting cycle Annual 102-2 Activities, brands, prod- 13-15 102-53 Contact information for ques- 3 ucts and services tions about the report 102-3 Location of headquarters 13 102-54 Information regarding GRI 3, 65 102-4 Countries of business activ- 13-15, 26 standards option ity/production sites 102-55 GRI content index 65-67 102-5 Ownership and legal form 13-15 102-56 External audit 68-68 102-6 Markets served 13-15 102-7 Size of organization 25, 30 102-8 Information about employees 29-30 33 Topic-specific standards and other staff members (incl. management approaches) 102-9 Supply chain 15, 24 Economic (GRI 201 to 206) 102-10 Significant changes in the organ- No changes GRI topic Reference / ization and in supply chain Aspects/performance indicators (CCHBC-topic) Comments 102-11 Precautionary principle or pre- 6-7, 10-11, cautionary measures 17, 21 Economic 103 Management approach 15, 21, 26 performance Economic performance 102-12 External initiatives 17, 19 (Direct and 201-1 Direct economic value 25, key figures 102-13 Memberships in associations 13, 17 indirect eco- generated and distributed are only nomic impacts) reported on a Strategy group level 102-14 Statements of managing staff 6–7 201-2 Financial impacts, risks 21-23, 53 and chance of climate Ethics und Integrity change for the organ- 102-16 Values, guidelines, stand- 17, 26 ization‘s activities ards and code of conduct 201-4 Financial assistance None Leadership received from government 102-18 Leadership structure 16-17 Market 103 Management approach 21, 25-26 presence Market presence Involvement of stakeholders (Direct and 202-1 Basic salaries, by gen- 29, starting 102-40 List of stakeholder groups 19 indirect eco- der, compared to the salaries are nomic impacts) local minimum wage higher than 102-41 Collective bargaining 29 the local min- imum wage 102-42 Identification and selec- 19-20 in the entire tion of stakeholders group (see 102-43 Approach to the involve- 19-20 group report ment of stakeholders GRI index) 102-44 Key topics and concerns 20-21 202-2 Share of locally recruited See group managing staff report GRI Report profile/approach to reporting index 102-45 Description of report boundaries 3 Indirect eco- 103 Management approach 21, 25 nomic impacts Indirect economic impacts 102-46 Defining report content 3, 20 and defining topics (Direct and 203-1 Infrastructure invest- 25, 40-45 indirect eco- ments and subsi- 102-47 List of material topics 20-21 nomic impacts) dized services 102-48 New representation of informa- 3 203-2 Significant indirect 8-9, 25-27 tion from previous reports economic impacts

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 66 | GRI Index

Procurement 103 Management approach 21, 27 Emissions 103 Management 21, 53 practices Procurement practices approach Emissions (Climate (Sustainable 204-1 Share of expenses 27 protection 305-1 Direct greenhouse 53-54, 59 procurement) for local suppliers and energy) gases (Scope 1) FP1 Share of purchasing 27 305-2 Indirect energy-related 53-54, 59 volume of suppliers emissions (Scope 2) who comply with the procurement crite- 305-3 Other indirect emis- 53-54, 59-60 ria of the company sions (Scope 3) Anti-corruption 103 Management approach 17, 21 305-4 Intensity of greenhouse 54 Anti-corruption emissions (Scope 3) (Corporate governance) 205-1 Business locations 17 305-5 Reduction of green- 53-56, 59-60 assessed for risks house gases related to corruption Sewage and 103 Management approach 21, 47-48, 52 205-2 Information and training 17 waste Sewage and waste on fight against corruption (Packaging, 306-1 Sewage by quality and 52, 59 205-3 Confirmed inci- No incidents recycling discharge location dents of corruption in reporting and waste 306-2 Waste by type and 50, 60 and actions taken period management) disposal method Anti-compet- 103 Management approach 17, 21 (Responsi- 306-3 Significant leakage of 52, 59 itive behavior Anti-competitive behavior ble water management) harmful substances (Corporate 206-1 Legal actions for No incidents 306-4 Transport of haz- Not relevant. governance, anti-competitive in reporting ardous waste No transport business ethics behavior, anti-trust and period of hazard- & anti-cor- monopoly practices ruption) ous waste 306-5 Water bodies affected by 52, 59 sewage discharge and/ or surface discharge Environmental 103 Environmen- 63 Environmental (GRI 301 to 308) compliance tal compliance (Corporate 307-1 Non-compliance with 63 GRI topic Reference / Aspects/performance indicators governance, environmental legisla- (CCHBC-topic) Comments business ethics tion and regulations & anti-cor- Materials 103 Management 10, 21, 47 ruption) approach Materials (Packaging, Environmental 103 Management 21, 27 recycling 301-1 Materials used by 47, 58 assessment approach Environ- and waste weight or volume of suppliers mental assessment management) 301-2 Recycled source 10-11, (Sustainable 308-1 Share of new suppliers 21 materials used 47-49, 58 procurement) tested according to 301-3 Recycled products and 10-11, environmental criteria their packaging materials 47-49, 58 Energy 103 Management 21, 53 approach Energy (Climate Social (GRI 401 to 419) protection 302-1 Energy consumption 55-56, 58-59 and energy) within the organization GRI topic Reference / Aspects/performance indicators 302-2 Energy consumption 55-56, 58-59 (CCHBC-topic) Comments outside the organization Employment 103 Management approach 21, 29 Employment 302-3 Energy intensity 54-55, 59 (Satisfaction 302-4 Reduction of energy 54-56 of our female 401-1 New hires and turnover 30 consumption and male employees & 401-2 Benefits provided for 31-33 302-5 Reduction of energy 54-56 engagement) full-time employees demand for prod- 401-3 Parental leave 30 ucts and services Labor/ Manage- 103 Management approach 21, 29 Water 303-1 Water as a shared 21, 51-52 (2018) ment relations Labor/Manage- resource (manage- ment relations (Responsi- ment approach) (Satisfaction ble water of our female 402-1 Minimum notice 29 (integrated management) 303-3 Water withdrawal 52, 59 (2018) and male periods regarding via works employees & operational changes council) 303-4 Water discharge 52, 59 engagement) (2018) FP3 Lost work time due to No strikes 2019 conflicts, strikes and/ 303-5 Water consumption 52, 59 or operational closure (2018) Work safety 403-1 Management system 21, 29, 33-34 and health (2018) for work safety and protection health protection (Satisfaction 403-5 Worker training on 33-35 of our female (2018) work safety and and male health protection employees & engagement) 403-6 Promotion of 33-34 (2018) employee health

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH GRI Index | 67

Education 103 Management approach 21, 35 Social 103 Management approach 21, 27 and training assessment Social assessment of suppliers of suppliers (Satisfaction of our female 404-1 Average hours of training 30 (Responsible 414-1 Percentage of new sup- 27 and male and development procurement) pliers that were screened employees & 404-2 Programs for skill 35-36 using social criteria engagement) improvement for Political 103 Political influence 17 employees and tran- influence sition assistance 415-1 Party donations None (Corporate 404-3 Percentage of employees 36 governance, who get a performance business ethics and career develop- & anti-cor- ment assessment ruption) Diversity 103 Management approach 21, 29 Customer 103 Customer health 21, 37-38 and equal Diversity and equal health and and safety opportunity opportunity safety (Human rights 405-1 Diversity in man- 29-30 (Product quality & diversity) agement bodies and and integrity) 416-1 Assessment of 38-39 among employees impacts of products (Satisfaction (Health & on health and safety of our female 405-2 Ratio of the basic salary 29 nutrition) and male and remuneration 416-2 Non-compliance with None employees & between women and men regulations concern- engagement) ing products’ impact on health and safety Equal treat- 103 Management approach 21, 29 ment Equal treatment FP5 Production volume of 37 operations certified (Human rights 406-1 Incidents of discrimina- No incidents according to recognized & diversity) tion and measures taken food safety standards (Satisfaction FP6 Share in sales volume of 38 of our female products with a reduced and male share of saturated employees & fats, trans fat, sodium, engagement) and added sugar Freedom of 103 Management approach 29 Healthy and (FP4) Programs and measures 21, 38 association Freedom of association affordable for a healthy lifestyle, and collective and collective bargaining foods and prevention of chronic bargaining 407-1 Operations and suppliers 17, 27, 29 beverages illnesses, access to (Satisfaction in which employee healthy and affordable (Health & foods and beverages of our female rights to exercise nutrition) and male freedom of association and increased quality of employees & and collective bargain- life for communities engagement) ing may be at risk Marketing 103 Management approach 21, 39 Test for com- 103 Management approach 17, 21 and labeling Marketing and labeling pliance with Test for compliance (Responsible 417-1 Requirements concern- 39 human rights with human rights marketing) ing product and service information and labeling (Human rights 412-1 Operations that have 17, 27, all sup- (Health & & diversity) been subject to human pliers are sub- nutrition) 417-2 Non-compliance with No violations rights reviews ject to reviews regulations concerning 412-2 Trainings for employ- 17, 32 product and service ees on human rights information and labeling policies or procedures 417-3 Non-compliance with No violations Local com- 103 Management approach 21, 25, 40 voluntary behavior rules munities Local communities concerning marketing communications (Investments in 413-1 Business locations 25, 40-43 the commu- with involvement of (FP8) Consumer commu- 39 nity/ regional local communities, nication concerning responsibility) impact assessments ingredients and nutri- and support programs tional information Socio-eco- 103 Socio-economic 17, 21 nomic compliance compliance 419-1 Non-compliance No incidences (Corporate with laws and regu- known governance, lations in the social business ethics and economic field & anti-cor- ruption)

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH 68 |

ERKLÄRUNG DES UMWELTGUTACHTERS ZU

DEN BEGUTACHTUNGS- UND

VALIDIERUNGSTÄTIGKEITEN KEC-008/2020 - EMAS

Der unterzeichnende EMAS-Umwelteinzelgutachter DI Dr. Rudolf KANZIAN mit der Re- gistrierungsnummer AT-V-0021 zugelassen für den Bereich 11.07 (NACE-Code) bestä- tigt folgende Begutachtung

Coca-Cola HBC Austria GmbH

Clemens Holzmeister Straße 6, 1100 Wien

Die Organisation hat wie im Nachhaltigkeitsbericht 2019 (inkl. Umwelterklärung) ange- geben, alle Anforderungen der Verordnung (EG) Nr. 1221/2009 des Europäischen Par-

laments und des Rates vom 25. November 2009 in der Fassung der Verordnung EU 2017 /1505 über die freiwillige Teilnahme von Organisationen in einem Gemeinschafts- system für Umweltmanagement und die Umweltbetriebsprüfung (EMAS) erfüllt.

Mit der Unterzeichnung dieser Erklärung wird bestätigt, dass - die Begutachtung und Validierung in voller Übereinstimmung mit den Anforderungen der Verordnung (EG) Nr. 1221/2009 und 2017/1505 durchgeführt wurden, - das Ergebnis der Begutachtung und Validierung bestätigt, dass keine Belege für die Nichteinhaltung der geltenden Umweltvorschriften vorliegen, - die Daten und Angaben der Umwelterklärung der Organisation ein verlässliches, glaub-

haftes und wahrheitsgetreues Bild sämtlicher Tätigkeiten der Organisation innerhalb des in der Umwelterklärung angegebenen Bereichs geben.

Diese Erklärung kann nicht mit einer EMAS-Registrierung gleichgesetzt werden. Die EMAS-Re- gistrierung kann nur durch eine zuständige Stelle gemäß der Verordnung (EG) Nr. 1221/2009 erfolgen. Diese Erklärung darf nicht als eigenständige Grundlage für die Unterrichtung der Öf-

fentlichkeit verwendet werden.

DI Dr. Rudolf Kanzian Feldkirchen, 21. Juni 2020

DI Dr. Rudolf Kanzian

EMAS-Umweltgutachter

Hoferweg 24 9560 Feldkirchen

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH | 69

Unabhängiger Bestätigungsbericht zum Nachhaltigkeitsbericht 2019

Auftragsgegenstand Verantwortung der Geschäftsleitung

Die Kanzian Engineering & Consulting GmbH (weiter KEC) Die Geschäftsleitung der Coca-Cola HBC Austria GmbH ist für die wurde von der Coca-Cola HBC Austria GmbH (nachfolgend Erstellung des Berichts und darin enthaltene Erklärungen, in Über- als Unternehmen bezeichnet) beauftragt, zusätzlich zur einstimmung mit den oben genannten Kriterien, verantwortlich. Die Geschäftsleitung ist außerdem verantwortlich für die Identifizierung der - Validierung des Umweltmanagementsystems gemäß der Verordnung Stakeholder und der wesentlichen Themen, Festlegung von Verpflich- (EG) Nr. 1221/2009 vom 25. November 2009 in der Fassung der Ver- tungen hinsichtlich der Nachhaltigkeitsleistung, sowie Errichtung und ordnung EU 2017/1505 und 2018/2026 über die freiwillige Teilnahme Aufrechterhaltung eines geeigneten Leistungsmanagements und inter- von Organisationen in einem Gemeinschaftssystem für Umwelt- nen Kontrollsystems, auf dem die berichteten Informationen basieren. management und die Umweltbetriebsprüfung (weiter kurz EMAS) Weiters zählen die Einführung eines Datenerhebungssystems bzw. von - eine unabhängige Prüfung des Nachhaltigkeitsberichts 2019 internen Kontrollsystemen, um eine zuverlässige Berichterstattung (nachfolgend als Bericht be-zeichnet) in Übereinstimmung zu gewährleisten, sowie die Spezifikation geeigneter Kriterien für die mit dem GRI-Standards KERN-Option durchzuführen. Berichterstattung und die Auswahl geeigneter Daten zu den Aufgaben Der Prüfungsumfang beinhaltete alle im Bericht enthaltenen Daten der Geschäftsleitung. Der Verantwortungsbereich umfasst außerdem und Unternehmensaktivitäten zum Thema Nachhaltigkeit. die Erstellung des Berichts in Übereinstimmung mit den GRI Standards.

KEC ist ein unabhängiger Dienstleister in den Bereichen Umwelt, Verantwortung des Prüfers Arbeitssicherheit und Qualitätsmanagement und ist seit Jahren im Es liegt in unserer Verantwortung Bereich Nachhaltigkeitsmanagement aktiv. In diesem Zusammenhang wurde auch 2017 die Vereinbarung zur Nachhaltigkeitsberichterstat- - über unsere Schlussfolgerungen hinsichtlich der Zuver- tung mit dem damaligen Ministerium für ein lebenswertes Österreich lässigkeit der im Bericht enthaltenen Information sowie unterzeichnet. DI Dr. Rudolf Kanzian ist seit 1996 als EMAS-Umwelt- der Übereinstimmung des Berichts mit den Kriterien einzelgutachter zugelassen und leitender Auditor für ISO 14001, ISO der GRI Standards bzw. der EMAS zu berichten, 9001, OHSAS 18001 und ISO 50001. KEC ist darüber hinaus nach ISO 9001, ISO 14001, ISO 50001 und OHSAS 18001 zertifiziert bzw. seit - ein Urteil über die Information in der Berichterstattung auf Basis der 2004 EMAS begutachtet und veröffentlicht ua für das eigene Unter- Prüfung zur Erlangung einer begrenzten Sicherheit abzugeben. nehmen EMAS-Umwelterklärungen als Nachhaltigkeitsberichte. Wir haben bisher keine Dienstleistungen für das Unter- Prüfungsumfang nehmen oder andere Kunden, bei denen es zu einem Inte- ressenskonflikt kommen könnte, erbracht. Der Inhalt der Prüfung umfasste Art und Umfang der Umsetzung der GRI-Standards 2016 sowie der EMAS-Verordnung im Unternehmen und Methoden, Vorgehen, Einschränkungen und Arbeitsumfang baute auf die Zertifizierung des Qualitäts- (ISO 9001), Umwelt- (ISO Wir haben unsere Arbeit geplant und durchgeführt mit dem Ziel, alle für 14001) und Arbeitssicherheits-Managementsystems (OHSAS 18001), die Erfüllung unseres Auftrags nötigen Nachweise, Informationen und durchgeführt von der SGS Austria Controll-Co. Ges.m.b.H, auf. Erklärungen zu erhalten. Folgende Abläufe, die eine Reihe von Aktivi- Im Bericht wurden die im GRI-Index angeführten Verweise, jedoch täten zur Sammlung von Nachweisen inkludieren, waren enthalten: nicht darüberhinausgehende weitere (Web)Hinweise geprüft. Die - Erlangung eines Gesamtüberblicks zur Unternehmenstätigkeit Prüfungshandlungen wurden gesetzt, um eine begrenzte Prüfsicher- sowie zur Aufbau- und Ablauforganisation des Unternehmens. heit als Grundlage für die Beurteilung zu erlangen. Der Umfang der Prüfungshandlung zur Einholung von Prüfungsnachweisen ist geringer - Sammeln von Informationen und Führen von Interviews mit Unter- als jener für hinreichende Prüfsicherheit (wie beispielsweise bei einer nehmensverantwortlichen, um relevante Systeme, Prozesse und Jahresabschlussprüfung), sodass ein geringerer Grad an Prüfsicher- interne Kontrollen, welche die Erhebung der Informationen für die heit gegeben ist. Folgende Einschränkungen wurden vorgenommen: Berichterstattung unterstützen, zu identifizieren und zu verstehen;

- GRI-relevante Vorjahreszahlen aber auch zukunfts- - Einholen von Informationen und Durchführung von Stich- bezogene Angaben wurden nicht geprüft probenkontrollen zur Beurteilung vorhandener Datener- hebungssysteme und Prozesse zur Gewährleistung einer - Zahlen, die aus externen Studien oder aus dem Konzern- zuverlässigen und einheitlichen Berichterstattung; bericht entnommen wurden, wurden nicht geprüft, nur die korrekte Übernahme der relevanten Daten und Anga- - Durchsicht der relevanten Daten, um Bewusstsein und Pri- ben in die Berichterstattung wurden kontrolliert. orität der Themen in der Berichterstattung zu beurteilen und zu verstehen, wie Fortschritte überwacht werden; - eine Prüfung von Leistungsindikatoren, die im Rahmen der Jahresab- schlussprüfung kontrolliert werden, wurden nicht geprüft, genauso - Prüfung des GRI Content Index, um die Übereinstimmung mit wie eine Abschlussprüfung oder die Durchsicht von Abschlüssen. den Anforderungen der GRI Standards (KERN) sicherzustellen.

- auch eine Aufdeckung und Aufklärung von strafrechtlichen Tat- - Bewertung der Berichterstattung zu wesentlichen Themen, wel- beständen, wie z.B. Unterschlagungen oder sonstiger doloser che im Rahmen von Stakeholderdialogen angesprochen wurden; Handlungen, noch die Beurteilung der Effektivität und Wirtschaft- Fazit lichkeit der Geschäftsführung Gegenstand des Auftrages. Auf Grundlage unserer Prüfung konnten wir keine Hinweise fin- Leistungsumfang, Standards und verwendete Kriterien den, dass die Informationen in der Berichterstattung nicht in Die Beurteilung der Informationen in der Berichterstattung erfolgt Übereinstimmung mit den oben definierten Kriterien sind. auf Basis der GRI-Standards Option KERN und der EMAS (weiter als Kriterien bezeichnet). Wir gehen davon aus, dass diese Krite- rien für die Durchführung des Prüfauftrages angemessen sind.

Wir sind unserer Verantwortung nachgekommen, in angemessener Wien 21. Juni 2020 Weise sicherzustellen, dass die Informationen im Bericht frei von wesentlichen falschen Darstellungen sind. Die Prüfung wurde am Pro- DI Dr. Rudolf Kanzian duktionsstandort in Edelstal und in der Zentrale Wien durchgeführt. Kanzian Engineering & Consulting GmbH

Sustainability: Facts and Figures 2019 Coca-Cola HBC Austria & Coca-Cola GmbH Österreich

Media owner: Coca-Cola HBC Austria GmbH, Clemens-Holzmeister-Straße 6, 1100 Vienna, Phone: +43 (0)1 61060-0 and Coca-Cola GmbH, Am Europlatz 2, 1120 Vienna, Tel: +43 (0) 66171-0

Responsible for the content: Mark Joainig (Coca-Cola HBC Austria), Theresa Fleischberger (Coca-Cola HBC Austria), Raphaela Fremuth (Coca-Cola HBC Austria), Katrin Wala (Coca-Cola HBC Austria), Petra Lindner (Coca-Cola GmbH), Philipp Bodzenta (Coca-Cola GmbH), Julia Fassl (MPW-1060), Martin Weishäupl (brainbows informationsmanagement gmbh).

Photos: Christian Anderl, Andi Bruckner, bendorodad, Jerzy Bin, Caritas, Coca-Cola GmbH, Coca-Cola HBC Austria, GEPA Pictures, Marc Hiedl | dropit.fm, Christian Husar, istockphoto, Eva Kelety, Thomas Meyer Photography, OBSCURA, Eva Plank, PET2PET, pulswerk, Selina Photovoltaic GmbH, Stefanie Starz, Martin Steiger, David Visnjic. Graphic design: Christoph Lepka

This report documents key figures collected between 2017 and 2019. It also includes additional relevant activities and information up to the deadline on May 1, 2020.

Contact us: Email: [email protected]