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Annual Report FY 2018 & FY 2019

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Forever Families Annual Report FY 2018 & FY 2019 July 1, 2017 - June 30, 2018 July 1, 2018 - June 30, 2019 1 A message from our Board Chair CFS Brings Communities Together for Families It has been an honor to serve as the Child & Family Service board chair for the past two years and I am truly pleased with how much we have accomplished together. I am confident knowing CFS is in a solid and sustainable financial condition, with outstanding board leadership and engagement, a dynamic leader at the helm, and positive positioning within the industry. TONY MIZUNO WE KNEW REPLACING HOWARD In respect to CFS finances, we continue to Board Chair GARVAL’S 20 YEARS OF EXPERIENCE remain focused on financial diligence and our WOULD BE CHALLENGING, so it was both obligation to use our assets responsibly. Our Executive Vice President exciting and comforting to discover that the numbers are strong and sustainable, which helps Bank of Hawaii most qualified candidate came from within our to ensure we have the ability to provide critical CFS ranks. In re-envisioning CFS’s place in the services even if hit with random hiccups such community, Karen Tan is transcending her role as a government shutdown, natural disasters or as agency president to becoming a champion for other unexpected events. social services in the state. With her guidance, CFS is sharing new learnings, shepherding Lastly, as I close my tenure as board chair, I want innovative projects and fostering inter-agency to thank my fellow board members. It has been collaboration in a kind and respectful way. a pleasure to work—and dance—with you. While a few of us could use some help with our At CFS, we believe in developing leaders from rhythm, our teamwork was impeccable. the bottom up. To honor Howard’s legacy, a thoughtful hui of donors made a special donation Accreditations & Affiliations ® Child & Family Service is accredited to the Stronger Families Fund to name and by the Council on Accreditation launch the Howard S. Garval Leadership (a national accrediting organization) Academy. Started in 2017, the Academy and is an accredited charity with the Better Business Bureau of Hawai‘i. identifies employees with the potential for CFS is affiliated with the Alliance for leadership in their area of expertise. To date, Strong Families and Communities the annual program has provided leadership and the United Ways (including Aloha United Way, Hawai‘i Island, training to 39 CFS employees from across the Maui and Kaua‘i) state. Annual Report FY 2018 & FY 2019 2 “All the things that I have learned better me as a person and as a mother....” 3 “The help you gave makes sure our family is a family forever...” 4 A message from our President & CEO Changing Lives, Impacting Communities As we prepared to celebrate our 120th anniversary, we looked deeply into our rich history. From helping to establish Child Welfare and Child Protective Services to providing support after the bombing of Pearl Harbor, we were able to draw connections between past accomplishments and the work we do today. Our work has meaning. It has longevity. And it truly matters. ALONG WITH COMMUNICATION, One example of change is our pilot program KAREN TAN WE’VE INCREASED TRANSPARENCY in called Transition to Success®. Unlike other LCSW our budget and processes. By building a culture programs, Transition to Success approaches President & CEO that is celebratory, humble and appreciative of poverty as a treatable condition. Based on our people and their efforts, we’re all growing positive results on Kaua‘i and Maui, we now have together. The result? For the second year, CFS the impetus to launch the program statewide. was ranked among Hawai‘i’s Best Places to Work! The strides we are making today would not be possible without the wisdom and vision of Under the theme of collaboration, in 2019, our past and present CFS Board, the unfailing the CFS board literally helped us break down generosity of our donors and the tireless efforts our office walls and build a free collaborative of our dedicated volunteers and staff. On behalf hub for the community. Dubbed the CFS of the many lives we touch, mahalo. Innovations Lab, it’s our hands-on approach to bringing industry partners together to solve Hawai‘i’s most urgent problems. Having a brainstorming space is just the start. Starting in 2019, I invited leaders from across government, human service, education and other sectors to get messy and “stomp in puddles” with me. The term is playful, but my intent is ambitious: to dig deep and objectively ask what is working for our community, our program participants and local service organizations. By stomping in puddles and being unafraid to examine the status quo we can affect change—together. Annual Report FY 2018 & FY 2019 5 15,798 PEOPLE SERVED IMPACT * A Visual 75,000 2018 FY LIVES TOUCHED Perspective 15,901 PEOPLE SERVED * 60,000 2019 FY LIVES TOUCHED *The number of lives touched is an estimate of individuals and families who CFS has assisted through outreach services such as our crisis line, educational work- shops and classes, youth events, presentations and training, food and clothing distribution through our seven Family Centers, phone calls and referrals. 6 FY 2018 PROGRAM AREAS ISLAND ETHNICITY Healing from Trauma (56%) O‘ahu (45%) Hawaiian / Polynesian (25%) Empowering Youth (17%) Maui County (23%) Unreported (20%) Caring for Keiki (16%) Hawai‘i Island (17%) Caucasian (15%) FY 2018 FY Social Enterprises (11%) Kaua‘i (15%) Asian (13%) Honoring Kūpuna (>1%) Filipino (12%) Other (10%) Hispanic / Latino (4%) AGE HOUSEHOLD INCOME GENDER FY 2019 FY Young Adult - 20 to 34 (25%) Unreported (74%) Female (55%) Middle Aged - 35 to 55 (24%) At or under $28,870* (17%) Male (37%) Teenage - 10 to 19 (19%) At or over $50,000 (6%) Unreported (8%) Infant - 0 to 4 (10%) $35,000 to $49,999 (2%) Child - 5 to 9 (8%) $28,871 to $34,999 (1%) Unreported (8%) Senior - 56+ (5%) *In 2018, according to the US Department of Health & Human Services site, $28,870 is the poverty line for a family of four, residing in Hawai‘i. Annual Report FY 2018 & FY 2019 7 FY 2019 PROGRAM AREAS ISLAND ETHNICITY Healing from Trauma (54%) O‘ahu (49%) Hawaiian / Polynesian (27%) Caring for Keiki (17%) Kaua‘i (18%) Caucasian (19%) Empowering Youth (14%) Hawai‘i Island (18%) Unreported (19%) Social Enterprises (14%) Maui County (15%) Asian (14%) Honoring Kūpuna (>1%) Filipino (12%) Other (4%) Hispanic / Latino (4%) AGE HOUSEHOLD INCOME GENDER Middle Aged - 35 to 55 (26%) Unreported (74%) Female (53%) Young Adult - 20 to 34 (21%) At or under $29,620* (17%) Male (38%) Teenage - 10 to 19 (21%) At or over $50,000 (6%) Unreported (9%) $35,000 to $49,999 (2%) Child - 5 to 9 (8%) $29,621 to $34,999 (1%) Infant - 0 to 4 (8%) Senior - 56+ (7%) *In 2019, according to the US Department of Health & Human Services site, $29,620 is the poverty line for a family of four, residing in Hawai‘i. Annual Report FY 2018 & FY 2019 8 Financial Report 9 FY 2018 Financials REVENUE $30,606,023 Government Rental Income, Fee for Contracts (82%) Service, Other Revenue (5%) Contributions & Investment Income (2%) Fundraising* (11%) *Includes Designated Grants (5%), Stronger Families Fund® (3%), United Way (<1%) EXPENSE $29,665,376 Healing from Trauma (36%) CFS Real Property Inc., Empowering Youth (23%) Facilities Management (8%) Caring for Keiki (21%) Hawaii International Development, Quality of Child (2%) Care, Management & General (9%) Honoring Kūpuna (1%) NET ASSETS AT THE NET ASSETS AT THE CHANGE IN BEGINNING OF THE YEAR END OF THE FISCAL YEAR NET ASSETS $28,104,584 $29,045,231 $940,647 NOTE: Audit revised draft issued 12/10/18; CW Associates will pass on additional Hawaii International Child adjustments due to immateriality. Audit draft as of 10/30/18 was approved by Finance and Audit Committee 11/1/18 (changes to Hawaii International Child balances between 10/30/18 and 12/10/18 reports). Annual Report FY 2018 & FY 2019 10 FY 2019 Financials REVENUE $30,824,054 Government Rental Income, Fee for Contracts (81%) Service, Other Revenue (3%) Contributions & Investment Income (3%) Fundraising* (13%) *Includes Designated Grants (6%), Stronger Families Fund® (3%), United Way (<1%) EXPENSE $30,685,712 Healing from Trauma (38%) CFS Real Property Inc., Empowering Youth (22%) Facilities Management (8%) Caring for Keiki (20%) Honoring Kūpuna (>1%) Development, Quality of Care, Management & General (11%) NET ASSETS AT THE NET ASSETS AT THE CHANGE IN BEGINNING OF THE YEAR END OF THE FISCAL YEAR NET ASSETS $29,045,231 $29,183,573 $138,342 Annual Report FY 2018 & FY 2019 11 2017 - 2019 AT A GLANCE From help to hope 12 2017: A Fond Farewell. OCTOBER 1, 2017 A Bold Beginning. AUGUST 2017 Karen Tan takes the helm When CFS welcomed Karen Tan, LCSW, as our new President and CEO, we worked hard to get the word out. CFS secured a blitz of Star-Advertiser interviews featuring Karen’s fresh take Celebrating Howard Garval’s on fighting poverty. retirement After 11 years at the helm as president and CEO, Howard OCTOBER 5, 2017 Garval retired with teary-eyed farewells. Mahalo, Howard for your years of service! SEPTEMBER 29, 2017 ASB Raises $100,000 for CFS Family Centers Karen attended her first event as President & CEO, the American Savings Bank Hawaii Curling Club Fundraiser Howard S. Garval Leadership benefiting CFS. The event was a resounding success, “sweeping Academy in” over $100,000 for the CFS Family Centers. Congratulations to the inaugural graduating class of the Howard S.
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