Annual Report 1/11/2018
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Narrabri & District Community Aid Service Inc. Annual Report 1/11/2018 – 31/10/2019 What is a Neighbourhood Centre? Neighbourhood Centres are a universal point of access for members of the community. Each centre responds in a unique way to promote the social connectedness of people living in the local community. Neighbourhood centres are accessed by a wide cross-section of the community, including people who are marginalised or have significant needs. What is Homelessness? Homelessness is defined as living in housing that is below the minimum standard or lacks secure tenure. People can be categorized as homeless if they are: living on the streets (primary homelessness); moving between temporary shelters, including houses of friends, family and emergency accommodation (secondary homelessness); Living in private boarding houses without a private bathroom and/or security of tenure (tertiary homelessness). About this Annual Report This Annual Report covers our activities and performance for the period 1 November 2018 to 31 October 2019, to coincide with NDCAS Annual General Meeting. It has been prepared to respond to specific legal requirements with the Department of Fair Trading - Incorporations Act of NSW (2009) and all relevant updates and amendments, Australian Charities and Not-for-Profits Commission (ACNC) Code of Conduct and Guidelines, Australian Taxation Laws. This Annual Report is one of the ways we seek to satisfy our accountability and obligations to all our stakeholders, including our partners and supporters. We believe accountability is crucial for our sustainability and therefore our ability to fulfil our Mission. By holding ourselves accountable, we demonstrate that we are worthy of this trust. We encourage you to read this Annual Report in conjunction with our Strategic Plan. This addresses the mechanisms and processes that the Organisation, of which we are a part, has in place to assure quality improvement and ensure integrity, as well as the challenges the Organisation faces as a whole. This report covers activities we (Narrabri and District Community Aid Service Inc. (NDCAS) have undertaken or supported. - 2 - TABLE OF CONTENTS Item Page About this report 2 Table of Contents 3 Introduction 4 Organisation Chart 5 President’s Report 6-7 Manager’s Report 8 Our People – Meet the team 9-10 Service Report NHSS Team Report 11-18 NFYS Team Report 19-22 Supported Playgroups 23-24 Toy Library 25-26 Learning and Development 27-28 Community Development 29-34 Newspaper Article ‘The Courier’ 35-37 Strategic Goals –What we have achieved 38-40 Contacts 41 - 3 - Introduction Narrabri and District Community Aid Service Inc. (NDCAS) is a not for profit community service. It provides essential services throughout the community and has been functioning since October 1974. The five key areas of work are: Service development and delivery Community activities Community information, education and advocacy Individual support and direct assistance Social research and planning NDCAS is: Part of our community Responsive to needs and gaps in services An organisation that provides information and support to different groups in our community Community development focused Independent of Government departments Run by a voluntary Community Management Board Flexible in service delivery Part of a network of similar organisations Accountable for its actions Memberships: Australian Charities and Not-for-Profits Commission (ACNC) Local Community Services Association (LCSA) Families NSW Australian Federation of Employers and Industries (AFEI) Homelessness NSW NSW Council of Social Service (NCOSS) Standard Performance Pathways (SPP) Funding: Department of Family and Community Services (FACS) Department of Education and Training Award: Social, Community, Home Care and Disability Services Industry Award 2010 Incorporation: Fair Trading since 21/10/1987 no: Y0131125 Registrations: Department of Trade and Investment - Charitable Fundraising no: 12301 Charitable Collections Act - Certificate of Registration no: c.c. 23936 - 4 - Organisational Chart (NDCAS) Narrabri and District Community Aid Service Inc. Management Board 6 x Positions (NDCAS) (NC) Finance Neighbourhood NDCAS Manager Co-ordinator Centre 1 x Position 1 x position Community Development/ Compliance Learning and 1 x Position Development 1 x Position (NHSS) (OEIFW) Narrabri Homelessness Support Service (including Women’s Refuge) Outreach Early Intervention Family Worker Homelessness Families Co-ordinator Co-ordinator 1 x Position 1 x Position Caseworkers (PLA) (NFYS) Supported Play Groups Namoi Family and Youth Service 4 x Positions 1 x Position 2 x Caseworkers (NTL / WWTL) Namoi Toy Library and Access Worker Wee Waa Toy Library 1 x Position 1 x Position - 5 - President’s Report It is with pleasure and satisfaction that I write this annual report sharing some of the milestones, activities and achievements of the past year. While I draw attention to these activities, I am sure that I shall miss some so please accept my apology for any missing details! We have settled in our new premises in Maitland Street a new cooling/heating system has been installed, there was a bit inconvenient for a few weeks but all good now. We now have an Accounting Firm overseeing the financial processes, which to date has been very beneficial to the Board as we are able to keep track of the budgets and all of our other financial responsibilities. Manager and staff are in the process of becoming quality compliant with the assistance of an independent provider. NDCAS are working with Summit Community Housing as a sub-contractor, navigating the transition from FACS Housing I believe this has had it challenges, but not something that our manager and staff are not used to, and are quite capable to deal with this. Some of the positives over the past year: New sprinkler system at two of our sites Donation from Downer Mines paid for the fence around the Women’s & Children Refuge plus the purchase of outdoor furniture Trainee employed in the Playgroup area. A number of successful community partnership events were facilitated by NDCAS Community Development Worker Apron Project Road Show at the Narrabri Craft Shop educating community about Family & Domestic Violence, Raised $700.00 for the Women & Children’s Refuge. Harmony Day at the Post Office. Learning & Development Conference. Neighbourhood Centre Week with a free Community Lunch in Maitland Street outside NDCAS office. Homelessness Week was celebrated in Wee Waa R U OK Day was celebrated with a Working Women’s Wellness Weaving Workshop National Families Week at the Crossing Theatre Grounds on a Saturday The above brief activities do not reflect all of the events and collaborations that staff are involved in their day to day activities in delivering services to clients. I would like to thank NDCAS board members Cheryl Pawley, Noeline Kiss, Alan Marshall and Karin Woods for their extraordinary work over the last 12 months through our many ups and downs, - 6 - also their resilience throughout the difficult times we have had to make decisions that were very tough to do. Also, board members who have been able attend the many activities over the past year. I hope we will continue with the same passion & enthusiasm over the next 12 months to bring even more success to the organisation. The board would like to thank our staff for their hard work over the past year and congratulate you on the many successful outcomes you have all achieved As Chairperson/President I would like to thank our General Manager, Wendy Ross, also for her resilience, professionalism in dealing with staff matters and the community at large. Wendy has had to deal with some very delicate issues over the past year, and has displayed diplomacy at all times. We as a Board, and I speak for our board, commend our manager Wendy, as you dealt with staff matters, and the many challenges this has presented, you always come through, no matter what is thrown at you whether government, funding body clients, staff or community. It is due to Wendy’s excellent communication skills, that we have a positive relationship with our funding body and the many services that NDCAS collaborate with, which enables our staff to provide a quality service to our participants Once again, many thanks to Wendy, Staff and our board. Robyn Keeffe President/Chairperson 2019 - 7 - Manager’s Report 2018-2019 I am pleased to present Narrabri & District Community Aid Service Inc. Annual Report for 2018–19. 2018 marked the first year of operation under our new strategic plan in place until 2021 The plan sets out our commitment to developing sustainable and integrated services and our long-term vision to deliver meaningful and life-changing outcomes for all clients. Vision: A connected, inclusive, vibrant community that is safe, healthy and resilient. Purpose: Working with individuals and the community to build strengths achieve goals and create opportunities. The valuable work that NDCAS employees’ do stops the fringes of society from fraying further. Once again it has been my privilege to manage an organisation which is led by an impressive Committee of Management who has a strong focus to NDCAS values of respect, integrity, collaboration and innovation to life. NDCAS is at the forefront of protecting the vulnerable in our community, including families, children and youth, people with disability and those experiencing disadvantages, domestic or family-based violence. We do this through the human